Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Not yet received refund (Travolook) ^Open

I booked a flight IXZ-CCU for **/**/**** on **/**/**** but they sent mail that the booking got cancelled from their end due to technical issue and now they are not refunding my money back . Booking ref. REF********* Name sandip kumar chakrab...

Mar 18, 2022 by Abhishek chakraborty

Flight Cancelled no Refund (Cleartrip) ^Open

I had a booking on **th Feb with boarding time *.** pm. I canceled the flight through Cleartrip app at **.** pm which is outside the * hours window, and hence I was eligible for a refund after a deduction of Rs **** (max). Cleartrip denied the ...

Mar 16, 2022 by Hrishikesh Mishra

Surcharges (Ola) ^Open

I had booked a Ola cab on * hours rentals and the fare showed as ***/- , after booking the cab they have shared the pin for which we have to inform the driver and he enters the pin in his mobile, as soon as share the PIN number my fare has incr...

Mar 15, 2022 by Pratap paduchuri

Product Repair not received (mivi collar ) ^Open

I Bought Mivi On ** July **** After * Month Of Usage My Product Get Damaged And Complaint On Mivi For Repair, Then Courier Is Placed By Mivi, And On ** January **** My Courier Is Delivered Then After There Is No Status Of My Product Repair Upda...

Mar 15, 2022 by Varun Dutta

Booking Discrepancy Need refund (Agoda app) ^Open

My booking id *********. I had paid online for the above mentioned booling id - hotel ** stay inn for * nights for * adults ****.** - but this booking showed up to the hotel owner for * nights for ₹.*****.** with pending amount as ₹*****.*...

Mar 14, 2022 by Dayanand Sujay Juwatkar

Amount not refunded (Travolook) ^Open

Refund is not processed yet on flight cancelled by them on ** Mar **. On calling each time they are telling you will get refund in next *-* days. Ref ********* Flight from Delhi to Vizag on Apr ****. I want my money back. Also this website need...

Mar 14, 2022 by Amit

Refund amount didn t received (Travolook) ^Open

I have booked my ticket from Hyderabad to Patna on **-**-**** from Travolook. After ** minutes I received a email from Travolook that my flight ticket got cancelled due to operational reasons. I have called customer care service and got the sam...

Mar 14, 2022 by Shalika

Hotel Booking Refund (Agoda) ^Open

In March ****, I reserved and paid ***$ for a room for my colleague in Le Castle River Hotel and apartments, Phnom Penh, Cambodia. He was to fly in from India to Cambodia with a transit at Kuala Lumpur, Malaysia but on **th March **** India cl...

Mar 14, 2022 by Sveta Menon

Fraud (Moonlight Residency) ^Open

I was staying on rent on this building RBL- TOWER in Gurgaon (moonlight residency) when i moved in i was told to deposite security amount of **** and i was told that this amount will be refund back to me when i left the building. i left the bui...

Mar 14, 2022 by SAGAR RAI

Goibibo not refunding (Goibbio Group) ^Open

Booking number GOMUPKGINT****A*****, from hyderabad to Ho Chi Minh City (Connecting flight from Delhi). Booking date around *th Feb ****, travel date ** April ****. total amount *****, we got refund of ***** for Hyderbad to Delhi indigo flight ...

Mar 11, 2022 by Manoj Kumar G Pocham

Awaiting for refund of flight tickets (Travolook) ^Open

I book a flight ticket for Chandigarh to Ahmadabad via travolook. They deduct Rs. **** from my account & After deducting amount their representative call me and tell that "Your ticket is confirmed by airline. You will get refund with *-* work...

Mar 11, 2022 by Tushar Tomar

Refund Ticket Not Paid (Smiley Trip Agency) ^Open

Hi, I'm registering this compliant *th time. I would like to seek your assistance to get back my refund amount from "Smiley Trip Travel Agency" (who received amount from me). Actually, I have approached a smiley travel agent (Rep Name Prabu fro...

Mar 11, 2022 by Thiraviyam Vinayakasundaram

Olacars advance payment missing (Olacars) ^Open

I booked a car from Ola cars, Bangalore by paying Rs.*,*** on **th Feb ****. Ola cars executives suggested that I pay an initial amount of Rs.**,*** by *st March **** so that they can block the car for me. I did the payment to RBL bank on Ola c...

Mar 09, 2022 by Jisha Bipin

Refund (Travelook) ^Open

I did my flight booking and this travelook cancelled it and then responded with a email that your refund will be processed in *-** BD, its already over and now customer service is disconnecting the call on the face saying it will take more * da...

Mar 08, 2022 by Rupa Kumari

Refund not received from Travolook (Travolook) ^Open

On July **th **** I Have Booked Flight On Travolook For The First Time. The Reference ID Is REF*********. The Total Amount Was Rs ****/- . Right After Sometime The Booking Was Cancelled By The Reason Of "Fare Expiration". I Got A Call Sometime...

Mar 08, 2022 by Sai Sravanth Nammi

Ticket Cancelled from Agency and No Refund Provided (Travolook) ^Open

REF********* - booking canceled from the travel agency and no refund provided, customer care tells payment bounced and will take *-* working days for past * months...

Mar 04, 2022 by Bharath S

Refund not yet issued (travolook in) ^Open

I booked my flight from HYD to BOM from travolook.in on **/**/**** vide booking reference number REF********* amounting to Rs. ****.**. Later, on the same day, I received a call from them stating that the booking has been cancelled and the amo...

Mar 03, 2022 by Kratika Singh Chauhan

Refund issue from Happy Easy Go (Happyeasygo India Private Limited ) ^Open

I had booked a flight ticket through Happy Easy Go for travel date **rd Nov ****, from Mumbai to Bangalore. I had booked for three passenger including myself. The booking ID is ******************. I had received notification before the travel d...

Mar 01, 2022 by Newton Prashant Maharana

Refund form hotel (Sea Shell Havelock) ^Open

I booked a hotel in Andaman, Havelock island and Neil island form January **th **** and January **, **** at hotel Sea shell, Havelock and in Nail island form January **, **** at hotel sea shell Neil. sue to covid *rd wave, our flights cancelled...

Mar 01, 2022 by Prashant goyal

Refund not credited (Drivezy) ^Open

First of all terrible experience with the car battery. Got stuck in the middle of the highway, called up the person in charge of the car, he said to get the battery replaced and the amount will be reimbursed. The battery costed me a lot of mone...

Feb 28, 2022 by Mayur Kenkre

Refund not received (Travolook) ^Closed

I have booked a flight from Pune to Kochi on ** november ****. in half hour the flight got cancelled. when i asked for a refund they said it will be processed in * days. I still haven't received the refund after following up with them multiple ...

Nov 30, 2021 by Mayur Madhukar Dawange

Money deducted but no booking made unsuccessful booking (Yatra Online Private Limited) ^Closed

I was trying to book a flight from Vishakapatnam to Kolkata for which I was almost at the end step of making payment for making the booking. I entered my card details and the OTP, the payment page was showing loading/redirecting. After sometime...

Nov 24, 2021 by Arpit Jaiswal

Refund amount (Yatra.com) ^Closed

I booked my bus ticket from delhi to nanital on ** nov **** . Bus ticket confirmatiin mail is given to me but when i reached my arrival point and call to bus operator he told me that no ticket was there from yatra .com. i put a mail to yatra ...

Nov 19, 2021 by krishan Sharma

Scam ROSETTE GRAND HOLIDAY (Rosette Grand Vacations) ^Closed

It's a fraud company, We got attended by two Sales people in July **** they showed us all Rosey pictures.I specifically told that we are planning to go on vacation during New year ,to that they said yes you can plan this New year with Rosett...

Nov 19, 2021 by Bhavna

Refund for flight ticket cancellation (Travolook) ^Closed

I booked a flight ticket on * th October *:** PM through Travolook. They cancelled the ticket. I received an email for the refund of Rs.****-** through net payment. But even after ** working days refund not received in my bank account....

Nov 18, 2021 by Annakesavan Shanmugakani

Amount not refunded (Travolook) ^Closed

I tried to book a flight ticket on **st October ****, but the ticket hasn't got booked. I had received a call from Travolook saying that the ticket got canceled due to operational issues at Travolook's end and the amount would be refunded withi...

Nov 17, 2021 by Naga Sandeep Balusu

Ticket not booked and money not refunded (www travolook in) ^Closed

I had booked a flight ticket on **-**-**** and journey was of from Colombo to Chennai. Booking reference that i got from Travolook is REF*********. After i made the payment amounting to Rs.**** i got a call from an executive of Travolook that...

Nov 15, 2021 by NASIR KARIM

Train booking doesn t shows (Ease my trip) ^Closed

I had booked train tickets my payment was successful from Paytm but booking doesn't shows...

Nov 15, 2021 by Murtaza lakdawala

Money Deducted but Ticket not booked (Easemytrip.com) ^Closed

I want to book a flight ticket between Ahmedabad to Bhopal for ** Nov **** when I filled my details and on a payment options I have paid with my debit card the payment has been deducted by my side and a transaction I'd has been generated but ti...

Nov 08, 2021 by Arvind sharma

Yatra skipped a clause and cancelled my insurance coverage (Yatra) ^Closed

The money is not important but this is unjustified.I booked ticket through Yatra for me and my husband for *th November,**** and availed their Cancellation Protection Policy.Later Indigo changed flight as the earlier flight was cancelled.This d...

Nov 03, 2021 by Puja Ganguli

Money deducted didn t receive the ticket (Yatra) ^Closed

I booked two tickets from Hyderabad to Goa and my money was deducted but didn't receive the flight ticket. Please look into the matter and get back to me ASAP....

Oct 31, 2021 by Mahek Garg

Refund pnr (Easemytrip.com) ^Closed

The airline has already refunded the money to easymytrip but its not refunding it back to me ...

Oct 30, 2021 by Ajay jain

No acknowledgment and no refund initiated (Yatra.com) ^Closed

I had a booking from Delhi to ujjain for **th Oct'**, Reference number - ************* & PNR - AT**********. The operator informed me that bus ride has been cancelled to Ujjain due to unavailability of bus. I sent the mail to yatra.com for the ...

Oct 25, 2021 by Deepak Gupta

Yatra com Incomplete refund for cancelled flight (Yatra.com) ^Closed

I had booked Mumbai to Gorakhpur flight and paid *****/-. The airline preponed the flight by *hr and **min,due to this I have to cancel my flight as it was very difficult to catch my flight. The airline refunded the complete amount for this. Ho...

Oct 25, 2021 by Abdul Ansari

Bus ticket not confirmed (Easemytrip.com) ^Closed

I was bokking bus ticket through easy my trip. I was pay the amount and the transaction was succesed. I got message from easy my trip that my bus ticket is pending. I was waiting till evening but they didn't confirm my bus ticket ...

Oct 25, 2021 by Rakesh Govindasu

Yatra com Refund not received and Therer is no response from Yatra com (Yatra.com) ^Closed

My Bus is Cancelled By The Operator And .I Have Requested For Refund Through Email. However, I Haven't Received Any Response Yet And Also Refund Amount. Still There Is No Response From YATRA.Com Side. After multiple follow up there was no resp...

Oct 22, 2021 by Milan Gondaliya

Refund of flight ticket (Travolook Www Travolook In) ^Closed

Booked a flight ticket on Travolook after payment online I got a call from them saying that my flight ticket was cancelled and refund will be credited to account by ** days. It now ** days no fund from them. I called several times and mailed b...

Oct 19, 2021 by Sudhakar Gosi

Make My Trip not refunding the amount (Make my trip) ^Closed

I cancelled my Flight booking NF**************. This was a ticket on which full refund is applicable after deduction of a minimum amount. The airlines already confirmed me that they have processed the refund to MMT and no one is responding/ tal...

Oct 17, 2021 by Sapna Kumari

Charged for Economy Flexi ticket but issued economy value (Yatra.com) ^Closed

I had booked my Ticket from Ranchi to London via New Delhi from Yatra.com. The ticket was for Vistara Airways. I booked the ticket in Economy Flexi class as I wanted flexible dates and the luggage allowance in economy flexi is *pcs of **kgs eac...

Oct 11, 2021 by Nikhil Agarwal

Incomplete refund for cancelled flight (Make my trip) ^Closed

I had booked Pune Nagpur Pune Indigo flight with MakeMyTrip and paid *****/-. The airline cancelled the flight because Pune airport was shut dur to recarpeting. The airline refunded the complete amount for this. However MakeMyTrip trip deducted...

Oct 10, 2021 by Puneet Mehta