Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Refund not initiated (Travolook) ^Open

mene ** january **** ko flight ticket book karaayi jo ki tarvollok ne cancell kr di , aur aaj * mahineho gye wo refund nhi de rhe hain , mere se bank detail sbhi le liye hai phone pe qr code bhi le liya hai...

Aug 10, 2022 by Aswani Garg

Private Bus accident (Intrcity Smart Bus Company ) ^Open

We were travelling from Belgaum to Mumbai Via Intrcity, which is a private bus company, on **th July. The bus overturned on National Highway * due to negligence of driver. We were in the upper berth (Sleeper). I suffered an Injury on my face, a...

Aug 07, 2022 by Dr. Swapnil Rastogi

My hotel OYO google pages should be removed (OYO ROOMS and HOTELS) ^Open

IN **** september my hotel oyo contract is expires but after almost one year has passed but my property oyo page is still online(oyo ***** apalace) on google side which affecting my business revenue....

Aug 03, 2022 by Satyam soni

Demand for Refund and Compensatiom (Intrcity smart bus) ^Open

Hi, This is regarding our night's journey from Hyderabad to Tirupati ( PNR: IC************) on **/**/**** which was terrible. There's * hr delay at our boarding point. Pickup Van is also very old and we had to travel with so much disturbance fo...

Aug 03, 2022 by Bathalapalli Anirudh Reddy

Refund not done even after 1 month (Travolook) ^Open

I have booked flights to vizag on * th July through travolook website but after ** mins, One member from travolook called saying that the pnr was not generated and airline cancelled the ticket you will be refunded in *-** days from travolook, s...

Aug 02, 2022 by Aravind

FRAUD BY M S FERNWAYPARK INN AND SUITES PVT LTD CIN No DELHI (FERNWAYPARK INN AND SUITES PVT LTD CIN No DELHI) ^Open

We have fraudulently signed / bought Package Purchase Agreement No. FPIS******** for * Adults and * Kids worth Rs. **,***/- (Rupees Sixty One Thousand) on **th November, **** from M/s. FERNWAYPARK INN AND SUITES PVT. LTD. (CIN No. U*****DL**...

Aug 02, 2022 by GAURAV RISHI

Refund not received (OYO Rooms Delhi) ^Open

Hi I made a transaction for booking a hotel via Oyo rooms on **th July **** with transaction amount of Rs ****/- (Rs **** from UPI of Punjab National Bank plus Rs ***/- from Gpay).Paid extra tariff of Rs****/- at hotel that is included in Rs *...

Jul 31, 2022 by Sambhav Jain

Refund not provided for cancelled flight ticket (Travolook) ^Open

We booked a flight ticket from travolook on **st june **** but the ticket got cancelled from their end due to some flight price revision while I was booking the ticket. They said that the refund for this ticket will be credited within next * wo...

Jul 27, 2022 by Shruti Gupta

Booking not showing to cancel (Agoda Booking) ^Open

I booked a hotel, neither showing in my booking details in app nore got email confirmation on booking but money got cut. ...

Jul 27, 2022 by Shwetha NG

Refund Pending (Happy Easy Go) ^Open

Refund not received since over five months from Happy easy Go even after airlines have issued the same on ** Feb ****...

Jul 26, 2022 by Sagar Mehta

Substandard service provided (Pay Tm) ^Open

I booked an AC bus ticket for Rs ***. However the service Operator provided a non AC substandard bus. When enquired, he replied that you are getting enough for what you have paid. When approached PAY TM, they said complete the journey, then sub...

Jul 22, 2022 by RAJESH KUMAR BARIK

Not Refund Credit (Make My Trip) ^Open

Dear, my international flight was cancel in January ****, due covid-**, & Make my trip company still not refund credit I need this refund amount thanks ....

Jul 21, 2022 by MD HABIBULLAH KHAN

Booked to a fraud Hotel (Agoda International India Private Ltd ) ^Open

Here i have booked a villa named as Kings Flower Villa in lonavala on a very next day i received a call from their care taker asking me to cancel the villa and make an offline payment of the same amount, to which i refused and said i won't do i...

Jul 20, 2022 by Amit Khilare

Breach an agreement (Beach westin international club) ^Open

I Salman Naseem Khalily residence of Agra Have taken a membership in the name of my wife from Beach Westin international club of...

Jul 19, 2022 by SALMAN NASEEM KHALILY

Refund not given (Yatra Com) ^Open

I booked flight dated *th July **** bearing Yatra Reference no ************* and Indigo Airline Reference no TRYBGA and PNR - OUH**R In less than * hrs from Date of Booking, I called customer care of Indigo and requested them to make corr...

Jul 17, 2022 by Vaasu Lalsinghani

Refund of Holiday Package (Beach westin international club) ^Open

A team connected and approached for a Holiday Package using credit card, but did not give any vouchers or documents; which were supposed to reach my residence address within ** days. I was only given a temporary card at the time of registration...

Jul 14, 2022 by Joydipa Baishya (Co applicant Jayanta Narayan Baishya)

Name Correction on flight ticket (Cleartrip) ^Open

I have repeatedly contacted cleartrip customer service and Emirates but have not been able to change the name on my flight ticket. Emirates customer care has repeatedly assured me that the required change can be made by the third-party agent,...

Jul 14, 2022 by Khyati Jain

Excess Money Charged (Ola Cab ) ^Open

I had booked ola ride today from Delhi international Airport to Noida Sector **. Will making the booking the Fare shown was Rs ****. During our ride the Driver took the long route when we argued,he told he is following the route provided by...

Jul 12, 2022 by Rohit Hangloo

TalentEra Immigration robbed me of Rs (Talentera Immigration ) ^Open

Hi, I have taken service for jobs in Singapore from Talentera immigration. But they cheated me. They gave me fake interview call and fake offer. Once i submitted all the documents now they are again charging around Rs ******, about which the...

Jul 11, 2022 by Girija Shankar Bhuyan

Ola driver took payment to phone number when it was online payment mode for me (Ola Cab ) ^Open

Ola driver took payment to phone number when it was online payment mode for me. in ola app it is showing payment is pending and i called ola driver he is not returning my money also. i have to pay twice now. please help My cell no: *******...

Jul 11, 2022 by Shilpa BK

Refund not issued (Easemytrip.com) ^Closed

I had purchased a flight ticket from easemytrip on ** april. The airline cancelled this ticket and told me that full refund will be issued for this ticket however the request should come from travel agent since this ticket is booked on easemytr...

Jun 07, 2022 by Tushar Matondkar

Yatra Refund money (Yatra Com) ^Closed

I have booked ticket twice on yatra done payment through phone . Each time amout **** Rs got deducted my ticket are not booked neither confirmation message I got so want my refund to respective account....

Jun 04, 2022 by Pravin Junghare

Bus breakdown and mental torture (Orange Tours and Travels) ^Closed

Hi i booked a sleepr, Ac, single berth Ticket for my wife Praneetha D from Hyderabad to Tirupati (journey date: **-**-****, *pm ). I booked her a that bus(Cost Approcimately Rs.**** ) because it has wifi, AC so that she can work and lower sing...

Jun 03, 2022 by Bathalapalli Anirudh Reddy

Refund claim of flight ticket due to flight cancelation (Yatra.com) ^Closed

Hi, I had booked a flight with a date of Journey **rd May for New Delhi to Kolkata (PNR No. NFTCHV). But due to some reason the flight had been canceled. So I talked to the airline customer care executive to cancel my ticket for a full re...

Jun 01, 2022 by Kumar ravi prakash

Refund (Yatra) ^Closed

They have not refunded my money till now....

May 31, 2022 by Aiswarya S R

Refunding (Yatra) ^Closed

Sir... I booked a hotel room on **th May and cancelled after one hour. They haven't refunded till now. I doubt whether it is fake. ...

May 30, 2022 by Aiswarya S R

Refund not initiated (Yatra.com) ^Closed

I canceled a ticket on Yatra.com. I was supposed to my refund in the "Ecash" account. The website said the refund would be instant. They also stated that the return would be initiated in ** hrs. Its een well over ** hrs and no response has been...

May 30, 2022 by Arjun Chakraborty

Name correction of flight ticket (Easemytrip.com) ^Closed

I made a mistake while booking a flight from mexico city to paris, i put the surname in given name, after realzing the mistake i am constantly following up with easemytrip and they saying it is a name change and not name correction. I have shar...

May 29, 2022 by Tushar Matondkar

Refund against train cancellation (Yatra.com) ^Closed

I booked train tickets and i didn't get any seat and IRCTC clearly mentioned that tickets get cancelled and You are free to get refund from agent i.e. yatra.com but I'm totally embarrassed and fed up with the system and did not get refund yet ...

May 24, 2022 by Ravi Kumar Dhabas

Refund (Yatra) ^Closed

Dear Customer, We would like to confirm that the refund due for an amount of Rs. *****.** against Yatra reference number ************* was processed on *, May, **** to your account. Kindly note that your bank may take * to * working days to...

May 22, 2022 by Irina Dogra

Ticket cancellation amount not refunded (Travolook) ^Closed

Ref Number: REF********* I have not received refund of above cancelled transaction till now. More than * months are already passed. I have called TRAVOLOOK call center number ****-******* on **th Apr, *th May, *th May, **th May, **th May, **th...

May 21, 2022 by Abhishek Saxena

Bus ticket refund (Yatra Com) ^Closed

We booked bus ticket from Trichy to chennai. Travel date - * May ****. We got the e ticket from Yatra .com mentioned the departure time as *.**. PM. But the bus got departed morning ** am where the travels shared a e ticket where the timing men...

May 12, 2022 by Asha Franklin

I will Do Flight Ticket But Ticket Not Confirmed Money Deducted And No Return My Money (Yatra.com) ^Closed

I will Do Flight Ticket My Wife *th Of May Bangalore To Delhi Ku Monika Name Is My Wife . And Deducted My Money On My Upi Account And I didn't Not received My flight Ticket i already Give The Complaint He reply We will Give Within * Days * days...

May 11, 2022 by Tarun Kumar

REFUND ISSUES NO RESPONSE (Travolook) ^Closed

I booked my flight tickets from travolook.com on **rd april,****. They cancelled the ticket automatically from their end, and said i will receive refund within *-** working days, but they are not responsive on call or email. Its been almost mor...

May 11, 2022 by ROHAN MISHRA

Refund issue from Cleartrip (Cleartrip) ^Closed

Dear Sir/Madam, My Flight ticket was booked in Singapore airlines from cleartrip Travel Date ** June **** Bangalore to Singapore to Bali Due to covid-** travel was cancelled and unable to travel after that I was following with cleartrip via...

May 10, 2022 by AYAZ AHMED M M

YA the ticket was not confirmed but my money was debited (Yatra.com) ^Closed

I tried to book a flight ticket from Pune to Bhubaneswar on ** April ** around **.** PM the ticket was not confirmed but my amount was debited into the credit card. It has been ** days since I raised a complaint to yatra support team. There is...

May 09, 2022 by Rajib Kumar Basantia

Easemytrip com negligence is going to cost cost me fortune (Easemytrip.com) ^Closed

I had booked a return flight from Doha to Mumbai through Easemytrip.com for four passengers. I had completed the first journey from Doha to Mumbai and was supposed to travel back to Doha on *th May, but due to some personal reason had to change...

May 08, 2022 by vinod manik kavle

Modification in the Hotel booking date due to Medical emergency (Snow Vally Resort Shimla) ^Closed

Due to medical emergencies our trip will get delayed by around * week. As my mother (one of the traveler) has to undergo a minor surgery due to which there will be deviation in our travel plan. I had requested that please postpone my booking da...

May 03, 2022 by Pankaj Kumar

Refund Not Issued by redbus (Redbus) ^Closed

I booked bus ticket for **/**/**** - **:** PM from Sonauli to Delhi . Bus never showed up on the boarding point i was waiting there since * o clock. I reported the issue to the redbus chat they gave me case number - ******** , from past *-** ...

May 02, 2022 by MUDIT YADAV

Accident due to Rapido Bike (Rapido Bike Taxi) ^Closed

I am Rajani Kanth Chepoori from Hyderabad, victim of Rapido services This is to bring it to your attention that I have availed rapido bike service on *th April and on my way to destination, I have noticed that driver was very fast and I told...

Apr 28, 2022 by Rajani Kanth Chepoori