Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation,due to its immense population, is one of the most widely used in the world. For travelling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used travelling apps in the India. Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same. The most commonly used travelling agencies in India include MakeMyTrip, Cleartrip, Yatra, Goibibo, Thomas Cook, Cox and Kings etc. Apart from these big names there are some private agencies which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc. One should only book their hotels/flights via trustworthy sites as mentioned above to avoid getting duped. However, sometimes even these reputed travel companies commit an error. So how to complaint against these travel agencies? Firstly all these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
redBus Customer Care Number - 1860 121 2102

Moreover, you can write an email explaining the entire incident, if they do not respond then you can approach the consumer forum. Now switching our attention to Ola and Uber. The most common types of complaints regarding them include overbilling issues and not returning the left item in the car. The customer care number of Ola is 09 884 2437 whereas customer care number of Uber is 1300 091 272. Moreover, if this dosen’t help then you can approach the consumer forum. We at Voxya help prepare the case documents for approaching consumer forum. We generally receive about 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Hotel booking cancellation refund not possible (Make My Trip) ^Open

I had booked a room at Hotel Mountview, Chandigarh for * days from *nd to *th of July ****, to attend a medical conference through Make my trip. In view of the prevailing situation, the conference is cancelled. Therefore i want to cancel my boo...

May 07, 2020 by Dr Sachin George

Bad experience (Makemytrip) ^Open

Booking id: NH************* . I booked this hotel for * guest . Checkin only late night but totally very very bad experience. This hotel receptionist firstly not accept online bookings however I argue with them so they give room but room was ve...

May 06, 2020 by Daniel

Reschedule of International Flight Not being done (Goibibo) ^Open

I had booked AirAsia flights from Chennai to Denpasar (Bali) (**th June ****) and back (**th June ****) via Goibibo (Booking ID MYSMF*********). However given the situation with Covid-**, I have decided it would be wise to reschedule my trip. I...

May 06, 2020 by Brian Pacheco

Goibibo Refund for cancelled ticket is not received (Goibibo) ^Open

I booked ticket for * person on *st march from Chennai-Kolkata ( PNR-EPI*HE). On **th march i received message from the airline(Indigo) about flight reschedule due to some issue with an option of cancellation of ticket for Zero charges. I cance...

May 06, 2020 by Jalal Uddin Mondal

Want full Refund of Bali and kashmir Tour (Sab dekho duniya) ^Open

I booked for * tours through Sab dekho india.com tours and travels Pune person name Mukesh Ahire my first tour is scheduled on dt *th may **** return date is **th may **** location Bali ,indonesia total advanced given *****/- tourist compa...

May 05, 2020 by Umesh Borse

Refund due as a consequence of cheating (Country Club Hospitality & Holidays Limited) ^Open

Company backed out from their offer after receiving membership payment and is now not refunding my payment. Not responding to several emails. It is a confirmed cheating case. Have sent a notice to company on *th May ****....

May 05, 2020 by Vijay Jawle

Air cancellation fee charged by Goibibo (Goibibo) ^Open

Goibibo has charged me cancellation charges for my airfare which was cancelled and there was no cancellation fee charged by Indigo airlines . indigo airlines paid rs. **,***/- in full but Goibibo is paying only rs *****/-. for pnr# WPHYXX. Wh...

May 05, 2020 by Irfan Ahmad Patloo

Travel agent fraud (Travel house Pune) ^Open

I had purchased a tour package to Dubai from Travel House Pune, *th, floor, Chetna Apartment, Opp. Kotak Mahindra Bank, East Street, Camp, Pune: ****** for the dates **st April to ** April **** and made them payment by cheque. Two cheques were ...

May 05, 2020 by Iliyas Katchi

Refund nt processed even after 60 days (Cleartrip) ^Open

I booked ticket from seoun ( south korea) to Singapore and Singapore to india through cleartrip for travel date * march , but when i landed airport Singapore airlines not allowed foreign passenger to board flight due to covid ** situation henc...

May 05, 2020 by Akshay yadav

Refund of cancelled flight (Goibibo) ^Open

I have booked my air tickets on Lufthansa airlines to Austria in Dec **** and later tried contacting goibibo since February, when Lufthansa announced to refund the amount due to COVID-** scare. Unfortunately there is no proper response from the...

May 04, 2020 by Mallikarjun Reddy K

Train Ticket refund not issue (Makemytrip (india) Pvt. Ltd.) ^Open

I've booked two train tickets for **th April **** on makemytrip(mmt). Upon the extension on COVID-** Lockdown the train got cancelled. But the mmt app shows the trip as completed and so I cannot request for a refund on the same. I've Contacted...

May 03, 2020 by Akshay Premanand

Refused to provide Refund on policy cancellation (Sterling Holiday Resorts (India) Limited) ^Open

I purchased the sterling holidays policy on */**/**** with a initial payment of ***** and and other payments as emi option and their agent named Rahul Agarwal and their rajasthan head named mr jayant singh promised me that my next payment of th...

May 02, 2020 by Hitesh Mohnot

Refund not provided by HappyEasyGo (HAPPYEASY GO) ^Open

Due to coronavirus flights were cancelled. So I cancelled the flight on their website but did not get the refund yet. ...

May 02, 2020 by Ankur Verma

Refund for the flight tickets worth (Cleartrip) ^Open

Booked the two return tickets for *th May onward and **th may return from Jaipur to hyd on ** Jan via amazon who has partnered with Cleartrip to book flight tickets and owing to lockdown, the flights are not operational so contacted Spicejet wh...

May 02, 2020 by ANKUSH

Train ticket Refund not credited (Yatra) ^Open

Booking reference no.************ Booking reference no.************ Cancelled the ticket on April ** **** ...

May 02, 2020 by MURALI KUMAR

Flight ticked amount not refunded (Happy Easy Go. Com) ^Open

I booked an Indigo Jaipur to Bangalore flight on *th March **** with travel date **th March **** along with an option to reschedule it for free in case my travel plan changes. I would just need to pay fare difference and airline cancellation fe...

May 01, 2020 by Shubham Agarwal

Domestic Flight Refund (Ibibo Group Private Limited) ^Open

I have booked the flight ticket for **th Mar from Amritsar to Bangalore but it was canceled by airline because of janta curfew and same time the initiate the refund and transfer to Goibibo, but still i have not received the refund, i have rece...

May 01, 2020 by Yogesh Malhotra

Not processing refund (Happy Easy Go) ^Open

Hi, This is to complain against the fraudulent act of Happyeasygo wherein they are not refunding the ticket cancellation amount since the last * months even after multiple follow ups on emails. The ticket was cancelled online on *th March ****,...

May 01, 2020 by Karan Vora

Train ticket refund (Make My Trip) ^Open

The train ticket refund amount is not credited in my account.due to cancellation of all trains due to covid....

May 01, 2020 by Aishwarya keerty

Refund not processed (Tripfactory) ^Open

Booked a package from TripFactory (Travel during Feb ****). In the entire duration of the tour, there were multiple bookings cancelled at the last moment which left a very bad taste in our holiday. There were * such occasions of refund which wa...

Apr 30, 2020 by Deba Prasanna Das

User ID disabled (IRCTC) ^Closed

My user Id pra********** for IRCTC login is disabled since January *, ****. On January * at their request for address, I sent address and Aadhaar copy as address proof. Till date despite several reminders to their email and telephonic request t...

Jan 29, 2020 by Pravin Rajan

Unable To Locate Hotel Address (Goibibo) ^Closed

I have booked the hotel "OYO Home ***** Elegant Stay" and couldn't locate the address. I have contacted Goibibo and they given a local number which is switched off. I have contacted * to * times to resolve this issue and at last ask them to re...

Jan 29, 2020 by Vishak N Kumar

Drop location changed (Redbus) ^Closed

We booked a bus from Chennai to Kodaikanal. We had to board the bus from Koyambedu bus stand in chennai. The departure time was *:**. However, the bus did not start before *:**. After we boarded the bus, we were informed that they will drop us ...

Jan 28, 2020 by Buddhadev Mohanty

Overcharging by Ola cab (Ola) ^Closed

I have booked out station rides from Mumbai to Lonavala and return. Both the time I have been given coupon code of Rs. *** discount. For ride to Lonavala it was shown as Rs.****/- after discount. We reached destination in time without any traff...

Jan 26, 2020 by Mohnish Rajak

Refund not received (Goibibo) ^Closed

My booking for Flight No. *E*** (DELHI to VARANASI with PNR VJ*HWJ (For PASSENGERS DINESH CHANDRA GUPTA AND MEERA GUPTA) for the date **/**/** was RESCHEDULED for departure from DELHI and was PREPONED from **.** PM to *.** PM. Since the same wa...

Jan 19, 2020 by DINESH CHANDRA GUPTA

Service and refund problem (Goibibo) ^Closed

On the evening of **th Feb ****, my relatives and I were enjoying the *nd last day on Hyderabad. But it didn't last long when my uncle received a call from the airline saying that our flight from Hyderabad to Bangalore has been canceled (* tick...

Jan 12, 2020 by ASHBIN BRITTO

Refund not processed from Oyo total holidays (Oyo) ^Closed

I have booked package from oyo total holidays to south india in Dec **** . In munnar , Check in not allowed in hotel. Hotel manager told that we dont have any booking in your name and we have already cancelled our tie up with still oyo is tak...

Jan 09, 2020 by Shreyansh Jain

Providing wrong information (Redbus) ^Closed

I booked a ticket from indore to pune by checking which bus having dropping point katraj so after that i booked hansbus . But at end they dropped me somewhere else in a city. Saying " waha bus nahi jati" At *.** am morning i am new to pune a...

Jan 08, 2020 by Abhiyan dubey

Refund (Goibibo) ^Closed

I filed a tdr * months back for train sbp-band on ** aug. issue-Train diverted and not touching the boarding station . I have not got my refund amount yet and am unable to reach goibibo customer care support. ...

Jan 08, 2020 by Radhika Agrawal

Yatra is not given proper sufgicient information about our trip for himachal (Yatra.com) ^Closed

We booked a package in yatra for himachal and we paid *****/- for complete trip.and I mention also we r traveling only ladies and kids so I dont want any problem then they said me we will not get any problems and if anything they will help us a...

Jan 08, 2020 by Sumita chhetry

Not Refund Excess Amount (OYO Rooms Pvt Ltd) ^Closed

My concern is below amounts, i paid oyo **** +**** per day but Hotel Provided less amount Bill (****+****) to me and said OYO given us same amount, at that time your one representative also available there & assure me to provide GST Invoice of ...

Jan 07, 2020 by Sandeep Kumar

Refund not processed (Indian Railways Catering and Tourism Corporation) ^Closed

I had booked a tatkal ticket for an urgent trip, the Indian Railways cancelled the train and I was left waiting at the station. The trouble did not stop there, they did not process the refund. I thought because it was not a fault from my side, ...

Jan 06, 2020 by Gokul Singh Adhikari

Not get a refund amount (IRCTC) ^Closed

I booked my train tickets on **/**/****. and irctc cancelled my tickets for not confirming ... but still i havent receive my amount. i paid through debit card....

Jan 06, 2020 by PREMACHANDAR H

Refund not done (Ola Cab ) ^Closed

Ola auto person had demanded cash inspite of it being online payment. On calling ola support I was advised to make online payment as well on the promise that the refund will be done and I called and made it very clear that I want it back in the...

Jan 06, 2020 by Leny Verghese

Cash collected for a prepaid order by travelkhana (Travelkhana) ^Closed

Ordered food and paid online on *th jan vide order no. ******* and mob no.**********. The food was delivered but cash was demanded and collected by the vendor. No response when contacted travelkhana for a refund. Amount ***. Travelkhana transac...

Jan 05, 2020 by Nishant Kumar

Non Refund of Train Ticket Amount (IRCTC) ^Closed

I had booked a train ticket for the journey dated **.**.**** from Nagapattinam to Erode to the concern Train No *****/Ernakulam Express.The related PNR is ********** whose txnid was ***************.The schedule departure of train was **.**pm a...

Jan 05, 2020 by T Pavani

Rent increase every month staff is harassing (OYO LIFE BLR 1156) ^Closed

OYOlife blr **** Manager and supervisor Armaan and Sourabh are harassing me. They are asking me to shift to a smaller room tomorrow and if that is not done then they would ask me to move out, they say I'm blocking their revenue when they checke...

Jan 04, 2020 by Sushant Dangwal

Ticket Booking fail but no refund received amount (IRCTC and Kotak) ^Closed

I booked following train ticket on * Feb ****. Station: NDLS to DDU First IRCTC Transaction Id: *************** Second IRCTC Transaction Id: *************** This ticket is booked successfully in third attempt and out of first two fai...

Jan 03, 2020 by Lalit Kumar Singh

Ola delaying my refund amount for more than 2 months (Ola Cab ) ^Closed

This is regarding outstation trip. Driver charged me more than the estimated amount. I raised the compliant immediately and within few days OLA accepted their mistake and said you are eligible for Rs. **** refund. Only Ola asked me share the ac...

Jan 03, 2020 by Bharath Kumar

MMT black rewards not added (Makemytrip) ^Closed

I have spent more than * lacs in Make my trip portal, and expected the rewards as mentioned in form of MyCash in MMT wallet. I had flight booking on **nd Dec ****, and hotel booking checkout on **nd Dec ****, Now they added travel spend for Fl...

Jan 03, 2020 by Ravindra Khokharia