How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private agencies which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
Types of Travel Complaints
1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
How to resolve travel complaints?
1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Make My Trip- firstname.lastname@example.org
Happy Easy Go- email@example.com
Clear Trip- firstname.lastname@example.org
Travel guru- email@example.com
2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use the services provided by Voxya to send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
I HAVE BOOKED * NIGHTS IN MALDIVES- TWO NIGHTS IN BEACH RESORT AND TWO NIGHTS IN WATER VILLA.BUT ON ARRIVAL HOTEL MANAGEMENT IS DENYING TO ENTER WATER VILLA SINCE THEY RECEIVED BOOKING OF BEACH RESORTS FOR FOUR NIGHTS. GOIBIBO CHEATED ME . IT...
Feb 11, 2021 by MOHIT MAHAJAN
I have booker my trip from by MMT in Oct -**** from Delhi to Bhopal ( E-TICKET NO. -***-**********) but due to Covid ** the fligh got cancelled from airline side. But i haven't received my monay yet....
Feb 09, 2021 by sachin
I've booked my air ticket from Mumbai - Kochi on **th March ****. My trip id is ************. Due to COVID our flights were cancelled and we requested for refund and to which they're not responding anything via email or phone. There is no conta...
Feb 09, 2021 by Kaival Mehta
Hello, It's been * years till now ola executives are harassing me for make unnecessary payments. I took a ride in January **** for which I paid the driver in cash but after that I got charged from ola postpaid regarding which I inform the...
Feb 06, 2021 by Sakshi Sharma
I want to book a holiday trip, So i have contacted Travel Triangle Agency. I have sent request then its third party (Travel Toogle) has sent me some quotation from executive (Diksha). I have agreed for that before i need to confirm for flight b...
Feb 04, 2021 by Priya Kumari
I have booked a flight ticket on **th Jan on travolook website. I got a confirmation ticket after ** minutes. On *st feb, I got a call saying that my flight is cancelled due to operational reasons. I checked with indigo and found that there is ...
Feb 02, 2021 by santosh behera
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Feb 01, 2021 by Aman Bhardwaj
Dear Sir I want to bring your attention towards a scam holiday booking travel agency company this company called us in hotel myriad opp. Indian Oil Petrol Pump, Sai Baba Nagar, Mira Road, Mira Bhayandar, Maharashtra ****** . they told us t...
Jan 29, 2021 by dhiraj shetty
Edterra Edventures pvt ltd has cheated hundreds of parents by wrongfully keeping the advance paid by each one of them to the tune of Rs *.* Lacs each while not providing any services with regards to the proposed educational trip to USA. There a...
Jan 28, 2021 by Anurag jain
We had booked a water villa in maldives for **th January **** on *st January ****. When we reached there we got to know that the hotel had cancelled our booking on *nd january itself but make my trip neither informed us about this nor did they ...
Jan 28, 2021 by Swapnil Jadhav
Hello, This is regarding the Ola Postpaid Payment. I am charged with Incorrect Ola Postpaid Bill and also had to pay cash to driver due to Ola Driver Application software issues. My ride was completed by the driver in midnight. Driver's int...
Jan 28, 2021 by Vivek Dutt Bhardwaj
I have booked the flight tickets from the Happy Easy Go website, for some reason, flights are canceled and from the airline the amount returned to Happy Easy Go and I confirmed the same from HappyEasyGo and Airline. But It has been a year I am...
Jan 27, 2021 by Rajsekhar Patnaik
we group of * people had booked trip for Kashmir in the month of February **** with Shoes on Loose Private Limited based in New Delhi. Since due to covid-**, our trip got cancelled. Hence we contacted the owners through email and phone. Sever...
Jan 27, 2021 by Ami Doshi
This is the worst experience , I had faced with your travel company. I had paid money for the hotels in advance and Mr. Neeraj had confirmed to gave me the best hotels and with balcony view. Here, in Zara Resort I reached at *:** and there were...
Jan 26, 2021 by Vipul Gupta
Hi I had booked flight ticket from Mumbai to Bali Travel date was *th March **** but return flight got cancelled by airlines as that was via Thailand. Hence MMT has cancelled full ticket but denying to refund the amount....
Jan 25, 2021 by Pankaj Kumar
Dear Sir We are booked Flight ticket through Travolook ,We are not received Flight ticket & Refund amount also . Booking Reference No : REF********* (BLR TO DEL ) Rs : ****, Booking Reference No : REF********* ( DEL TO BLR) Rs : ****...
Jan 25, 2021 by KRISHNAKUMAR SUBBARAYALU
I gave the amount for takal booking, he said i tried in takal but it's not getting i ll book general quota Waiting list and through EQ i ll make it confirm but it's not confirmed... Then i said u go for flight ticket .. worth of flight ticket i...
Jan 25, 2021 by Mohan raj
Sir, I had booked a flight on flipkart for my brother Mr. Satinder Singh on dated **.**.**** through flipkart for dated **.**.**** from DEL-FCO BOOKING ID:-FF*************, PNR NO. KC*RQ* but due to COVID** LOCKDOWN I rescheduled it on dated *...
Jan 25, 2021 by GURCHARANJIT SINGH
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Jan 24, 2021 by Ashwini Saxena
Good Evening, I booked a flight from ENTEBBE to CAPE TOWN and back through MAKE MY TRIP from ** MARCH **** to ** MARCH ****. Due to the enforcement of lockdown in Uganda and South Africa I was unable to travel. I have generated the issue o...
Jan 22, 2021 by Deepak Parihar
I download the ixigo app and i logged in following t&c I booked a train ticket from GHY to BNC on **/**/**** money has deducted but didn't get ticket either there's nothing in transection history about my deduction. So somehow i need my money ...
Dec 02, 2020 by Rajbon Limboo
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Dec 01, 2020 by Praveen Vyasan
Yatra.com cancelled my **th Nov flight all by themselves which costed me booking another flight from Jammu to Bangalore. I contacted GO AIR and they assured me that GO AIR only cancelled flights on *th Nov and not **th Nov. (yatra.com) have pa...
Nov 30, 2020 by Alok Koul
I had booked a ticket from yatra which i then cancelled within ** hours so the airline involved refunded me the entire amount. Yatra representatives told me it would take ** days for the money to be refunded (website states *-** days). It has b...
Nov 26, 2020 by Sarah Hussain
Hotel Booking cancelled but refund has not done. They are not replying my mails from **Sep****....
Nov 25, 2020 by A.Sircar
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Nov 25, 2020 by Ananya Sneha
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Nov 24, 2020 by Roshni Patel
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Nov 23, 2020 by Mohsin bhat
I have booked a flight in the month of feb, flight reference number YT********. I was informed that within ** days the refund will reflect in my account. But it’s already been * months and there is still no clue about that...
Nov 20, 2020 by Rahul Piplani
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Nov 16, 2020 by Premchand Singh
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Nov 14, 2020 by Jobish george
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Nov 11, 2020 by Ganesh Singh
I had booked * tickets from Mumbai to Abu Dhabi for my parents early this year. Their travel date was Feb *, **** on a Go-air flight booked from Goibibo.com. There was pandemic lockdown from March ****. The UAE govt extended all tickets validit...
Nov 11, 2020 by Akshata Umesh
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Nov 07, 2020 by Pavan Kumar Bhat
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Nov 03, 2020 by Navin Kumar
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Nov 03, 2020 by Himanshu Yadav
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Oct 27, 2020 by Devi Sasikumar
I booked flight ticket from surat to chennai, money got deducted but website shown booking is in process the i receive call from company that airfare has increased so pay extra **** rs to confirm booking but there was no increase in airfare and...
Oct 26, 2020 by Akash Kukadiya
I had a flight booking from Mumbai to Kolkata on **/**/**** but due to covid** pandemic it got cancelled as informed from airline they have initiated my refund and told me to contact my travel agency,but till now I haven't got my refund.....
Oct 23, 2020 by Shibnath das
Hello, I booked my flight ticket on www.travolook.in with Reference ID# REF********* on date **/**/**** for route Bhopal to Chandigarh and on the same day, I booked my account on this website. I did the booking and after doing payment I receive...
Oct 22, 2020 by Satinder Singh
How to file a complaint against Company?