Yatra.com - Loss to customer due to yatra system issue

Xitij Kothi filed complaint against Yatra.com on Dec 10, 2023

Yatra does not provide any way to contact their customer care. Numbers are hidden and extremely obscure. I wanted to upgrade my tickets and I wasnt able to upgrade using yatra platform. I called them and asked to upgrade but their system was down and due to that I was not given an upgrade for *-* days. So then prices kept shooting up. I upgraded my child's ticket directly from Air India for *.* lacs while I had to pay almost *.** lacs to upgrade my ticket just because of Yatra's system was down. I have various emails from their end showing when I upgraded.

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Complaint Status

Resolution Demanded:

Damages for loss and agony

Yatra.com

399

Total Complaints

223

Total Resolved

55.89%

Consumer Satisfaction

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