Make My Trip Pvt Ltd - Refund Not provided MMT not fulfilling itinerary

I made my booking for the trip on **th Nov **** from Makemytrip. I got a call (**th November **** around *.** Pm) that Lachen and Lachung which are there in my itinerary are closed. They informed this after ** days of my booking. Lachen and Lachung did not get closed on the day they are calling me to inform.Flash flood happened in the month of October**** in
those places and those places are closed from that time. So if they are closed from long time
(from October ****) why is MakemyTrip showing this in their itinerary and allowing people to book? I trusted them as they are showing in their itinerary of package and booked the same. I also
checked just now and still that package is available for booking. Which is fraud by MMT. Since Lachen and Lachung are not possible (major tourist attractions are in those * places) which is just ruining my entire
trip experience, I had requested makemytrip to cancel this booking and refund the entire amount. (I understand this is Natural calamity, however I trusted MMT and made booking thinking it is Open as they are
still showing in their itinerary knowing that these
places are closed) Also after booking package , I
contacted makemytrip assigned travel desk and they also replied saying they will arrange permits for Lachen and Lachung (On **th November) I cant go like this without visiting all places and modify my plan since those days are wasted. I would request a full refund on my booking from makemytrip. Attaching mail
communication from Makemytrip travel desk where they also told they will arrange permits and also attaching screenshot where still that package is available for booking which is a fraud by MMT. ALSO I
HAVE RAISED MULTIPLE TICKETS AND I AM GETTING NO PROPER RESPONSE. They have provided alternate itinerary which is a complete waste as those those places can be covered in *-* hour but they have included those for * days instead of canceling my entire trip.
Booking ID- NL*************