Food Safety Complaints

Food safety to refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead. To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India. It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant. According to a recent survey more than 10% people are left unsatisfied with the food that was delivered. The most common food complaints include wrong product delivered, stale food delivered, refund not provided etc. So what can be done if you a have food safety complaint in India? First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

However, it has been noticed that sometimes, even these reputed companies close the complaint without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Firstly you can file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx. This is FSSAI based website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here. Finally, you can raise a complaint at your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 30 monthly food complaints.

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Worst quality of Biryani I ever had (Behrouz Biryani) ^Open

WORST BIRYANI QUALITY I ever tasted, spent lots of money and the delivery came in almost * hours. No tracking available. Tracking guy never picks up the call. After the delivery was late I thought atleast I got the biryani but believe me the ta...

Jan 02, 2020 by Nishant Kumar

Order not delivered (Swiggy) ^Open

I placed an order on Swiggy at **:** pm on **-Dec-** but the delivery executive didn't deliver me anything till *:** a.m. on *st Jan, **** and pressed the delivery button, meanwhile I was talking about this incident with the customer care execu...

Jan 01, 2020 by Anjay Kumar

Wrong Item Delivered and not providing Refund (Swiggy) ^Open

Hi, I have ordered food on Swiggy **th Dec ****. Order placed at: **/**/****, **:** PM Order delivered at: **/**/****, **:** PM I have ordered * items from * restaurant. Out of that * item was wrong, instead of the item I have ordered, which...

Dec 30, 2019 by Krishnnan kartik

Order cancelled but money not refunded (Zomato) ^Open

When Will I get my refund? ORDER ID: ********** They have Already Stored Sweets I also Went To restaurant to Cancel the Order I already Told Them Not to Prepare .and now don't say That You have charged whole My money as cancelation fee I wil...

Dec 28, 2019 by Akshit Mohal

Online food order app cheating (Zomato food delivery) ^Open

I have order food on ZOMATO app from khaderbagh, mehdipatnam,hyderabad location on **th december ****,at **.** PM.I have paid the amount as prepaid but during some reason i have immediately cancel my order,even there is no customercare number a...

Dec 27, 2019 by Shivakrishna kadiyam

MRP and manufacturing date is erased and it seems product is outdated and is different (Swiggy) ^Open

I ordered two ice-cream one is butterscotch and rainbow cassette. But butter one is different and MRP and DATE of MANUFACTURE is erased which is mandatory. I took strong objection but they denied for refund. I think food delivery company mu...

Dec 24, 2019 by Atul Prakash Prajapati

Wrong item delivered (Swiggy) ^Open

I ordered Rs. *** pastries on swiggy. But I received something else. I complaint so many times to customer care but no proper resolution given and also there has been no refund of my money. This is happening *rd time that either the quantity wa...

Dec 24, 2019 by Mitesh Rathi

Non vegetarian food delivered (Uber Eats India) ^Open

Hello Team, On **nd of December **** (*:** pm) I ordered veg club sandwich to my residence in Punjagutta through Uber Eats app from chef bakers ameerpet Hyderabad. They delivered Non vegetarian sandwich which contains egg and meat! We’re Bra...

Dec 23, 2019 by Vishal Raghu Gajul

Refund not received (Swiggy) ^Open

Sir, I Arindam Guin tried to place an order on swiggy on **.**.****. i paid rs *** from my payzapp wallet. As per swiggy confirmation it was a failed transaction but today i.e. as on **/**/**** i haven't received the refund. Payment partner...

Dec 21, 2019 by Arindam Guin

SWIGGYWrong Item Delivery No Refund (Swiggy) ^Open

Yesterday ** Dec ****, I have ordered (ORDER#***********) * full quantity of Punjabi Kofta & * full quantity of Veg Kolhapuri as some important guests arrived at my house. But I have delivered with * full quantity of Kaju dish. As my guest dont...

Dec 16, 2019 by RAVI KULKARNI

Non delivery and Non refund (Zomato) ^Open

Order number ********** date * th dec **** order from The Frankies,Civil Lines,Jabalpur.Food not delivered ,Excuses given were wrong location by delivery person,then during interactions with customer care, the person repeatedly changed his ver...

Dec 15, 2019 by Pallavi shreshtha

I RECEIVED NON VEG FOOD WHEN I ORDERED VEG FOOD (zomato food app) ^Open

Yesterday i ordered * veg thali in zomato. But i received non veg food. inside it has meat and egg. i am pure vegetarian. but zomato tried making making me to eat nonveg. Immediately i reported this but they called me after **hours. now zomato...

Dec 13, 2019 by Anudeep M

Fraud by zomato food delivery (Zomato India) ^Open

Order id ********** Hi. I accidentally placed an order at wrong address and due to emergency I requested zomato valet to deliver to updated address but he marked it as order declined. I called the restaurant and valet as soon as I placed t...

Nov 27, 2019 by Anu walia

Order cancelled without my permission (Uber Eats) ^Open

My order cancelled without my permission and I have not received the refund and I have waited for * hours and I have requested for order but executive is rude...

Nov 23, 2019 by K SAI KUMAR NAYAK

Food was damaged but was ignored (Uber Eat ) ^Open

I ordered a barbeque chicken from a restaurent through uber eats. As it arrived, I noticed the package is very wet. There is no other liquid other than toum sauce inside. I took the photo of the parcel itself and raised the ticket, threw that s...

Nov 22, 2019 by Jeeva Bharathi

Money charged and food not delivered order number (Zomato) ^Open

Order Number: ********** Order : Coconut Cookies and Chocolate Cookies Date of Order : **/**/**** ( *:**pm) Total Amount : Rs.***/- Mode of Payment: UPI Register Mobile Number : ********** , ********** Issue : I Placed a Order from the Zomato ...

Nov 19, 2019 by Govind Kumar Jha

Money refund (Zomato) ^Open

I had made an order from behrouz biryani on Nov **, **** on Zomato for an amount of Rs. ****.** /-. The payment was made through google pay at Nov **, **** **:** pm and the payment went from my account. But in zomato the payment was incomplet...

Nov 16, 2019 by Vijayakumar N

No refund and food not delivered (Zomato food delivery) ^Open

I am order i chicken biriyani from Zomato app the order was not confirming by restaurant so i am for * minutes then i cancelled the order . That cancelling time they not showing the message of payed amount is not refundable at the cancellation ...

Nov 10, 2019 by White in black

Refund not received (Dominos pizza and paytm) ^Open

Hi Dominos Team, On **th Oct **** i have ordered pizza having order no. *** from Bellandur Village, India store. Though the order was **minutes guaranteed , it was delivered after * hour. Even when i try to contact the store, the number was i...

Nov 07, 2019 by Sarada

Tasteless food received from Zomato and they are not giving my refund (Zomato) ^Open

today i ordered malai chap from a restaurant in noida named rumali's, first of all, the address they provided in google doesn't match with the address they provided in zomato, i'm least concerned about that. Then the delivery person who deliver...

Nov 05, 2019 by abhishek adhikari

Rude behavior of the deivery boy (Swiggy) ^Closed

Very rude behavior of the delivery boy and as well as got the melted the ice cream which i have already thrown in dustbin ... As well as while i asked for the refund they just kept saying the one line again and again...worst experience with swi...

Nov 27, 2019 by Kashish

Received wrong item (Swiggy) ^Closed

Order id# *********** i ordered chicken biryani and fruit punch...but i got veg biryani i contacted with swiggy customer care but they are not providing any solution please initiate my *** rupees refund immediately...

Nov 27, 2019 by Saikumar

Bad quality food received (Swiggy) ^Closed

I have ordered a order from swiggy order no. *********** it's quality was very bad and i got delivery after many time and it has pacakaging issue also this is very bad I have ordered many time from other account but this is very my order qualit...

Nov 26, 2019 by Gurnoor

Spillage of items in the order (Swiggy) ^Closed

I have ordered a beakfast items from the swiggy and what i got is a items with splillage of chutney all around the cover. When i asked for the refund the are not able to provide me.They said that they'll provide a coupon worth **rs. Please help...

Nov 26, 2019 by Varun

Money debited twice (Swiggy) ^Closed

I placed an order in swiggy on **th october **** For which I was debited twice. And every time I spoke to the customer support team I wasn t getting a proper resolution they kept saying I ll recieved an email I ll recieved a call from the sup...

Nov 26, 2019 by Sanjana

Order got cancelled and now im being asked to pay refund (Uber Eats India) ^Closed

The delivery person cancelled my order and now I'm being asked to pay fine ...

Nov 26, 2019 by Karthik niresh

Against Krishna Bakery raigarh cg (Krishna Bakery Raigarh Cg) ^Closed

I have ordered one cake rs.*** on **.**.**** for my daughters *th birthday on **th november. I have collected cake from krishna bakery shop on **rd november at *pm and made payment of rs.***. When we celebrate the birthday function after cake...

Nov 26, 2019 by R.P.Choubey

Charged for a bag with the restaurant's logo (Dominos Pizza) ^Closed

I am not sure of the law, but I am charged extra for a carry bag at Dominos Siliguri, with the brand's logo over it. As said earlier, I am not sure of the law, but I don't think its fair to charge for bags, and also promoting your brand along s...

Nov 25, 2019 by Nishant Jain

BAD QUALITY FOOD (PVR Cinemas) ^Closed

Booked a ticked for **th show *.** at pvr cinema mulund west mumbai for pagalpanti through book my show id number.WFPHKKQ in interval ordered food through counter for, but received bad quality food.tea was almost water and popcorn was stinking...

Nov 25, 2019 by DILIP SHETTY

Food wasn't delivered and no refund received (Zomato India) ^Closed

Hi, I ordered food on **th November, **** evening (Order id: ********** Order amount: Rs. ***/-), waited for long but didn't receive any. Later I received an SMS from Zomato saying since I wasn't available to take the delivery, the order was ...

Nov 24, 2019 by Omkar Khot

Bad food quality (Uber Eats) ^Closed

I ordered food from Uber Eats But delivered food is not same as oderd on the app food quality is also very worst salad not deliverd with food while it is available in the list delivered jalebi quality is ver bad...

Nov 24, 2019 by PRAMOD SINGH

Food not delivered (Ubereats) ^Closed

I order food from ubereats,i wait for an hour , After an hour,they do not delivered food to me but they mark it delivered,and my money is deducted and when i complaint they said we cant do anything,...

Nov 22, 2019 by Anant kumar singhal

Bad taste in ice cream (Giani Ice Cream Private Limited) ^Closed

I got fruit cream packed from Giani’s outlet in HUDA Metro Station,Gurgaon on **/**/**** around * in the evening.I paid Rs.** for *** gm.On reaching home when I ate the fruit cream,it was having very bad sour taste and was also smelling.It se...

Nov 22, 2019 by Prema Priyadarshini

Food not delivered (Uber Eats) ^Closed

I ordered a food from a restaurent , and the delivery boy picked up the order rom the restaurent but the delivery did not reach me , i made online cash payment i want refund or the delivery boy should be answerable for what he did ...

Nov 22, 2019 by Joicy Jose

Food not delivered and no refund received (Zomato) ^Closed

Hi, I ordered food on **th November, **** evening (Order id: **********. Order amount: Rs. ***/-), waited for long but didn't receive any. Later I received an SMS from Zomato saying since I wasn't available to take the delivery, the order was ...

Nov 22, 2019 by Pearl

GST Bill Not Provided (Swiggy) ^Closed

I have ordered from swiggy with order number #*********** and they charged GST but not provided the GST Bill , When I asked them they told restaurant cannot provide GST Bill.I cannot claim without GST Bill in my company...

Nov 21, 2019 by Naveen Kuchanplly

Food not delivered and refund not made (Zomato) ^Closed

Dear Sir / Madam, I am writing to you to raise an issue about: Online Food Odering The issue that I have experienced was: On **th Nov I placed order on Zomato as mentioned the order no. ABOVE to Tau Ka DHABA Gurugram..After waiting * hour...

Nov 21, 2019 by Jafar Rizvi

Order cancelled without approval (Dominos) ^Closed

I ordered two Pizza of Worth rs***/- @*:** pm on **/**/****. The executive named PRATYUSHA DANALAKOTA with phone number ********** called me and said that my location was out of their delivery location after they made me paid for the order. Now...

Nov 20, 2019 by Tejaswani

Cashback for incorrect order (Zomato) ^Closed

I ordered meal from one of the reputed (now worst for me) restaurant on ** Nov ****. My order id **********. I received incorrect order. I dropped a mail to zomato customer care right away and they also accepted that the order is incorrect. Aft...

Nov 20, 2019 by Omkar

Bad quality food delivered (Swiggy) ^Closed

Hi I have ordered food of price *** and the food was too salty and too spicy. Later on I have called swiggy and they were not ready to give food replacement or refund. They were trying to fool by providing useless *** coupon for a food price of...

Nov 18, 2019 by Ajit