Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Bad quality or stale food delivered from swiggy Burger king restaurant (Swiggy) ^Open

I have ordered * BK veggie burgers from burger king through Swiggy and those Burgers were stale and in uneatable conditions my friend tried to eat them and did vomiting. i complaint it to swiggy but no resolution or an silly irresponsible reply...

Aug 25, 2020 by sameer ranjan Arya

Food not delivered but i was charged (Zomato) ^Open

Dear sir, Due respect i shalu singh is using zomato for years and then has faced small issues regarding delivery and those issues were solved but few months back i raised a issue of my order not being delivered yet i was shown in my app that i...

Aug 25, 2020 by Shalu singh

Swiggy is over charging customers under the name of packing charges (Swiggy) ^Open

I made an order from Swiggy and the bill charged was Rs.*** which included taxes + packing charges. However when I received the parcel which had a physical copy of the bill , the amount mentioned was Rs.*** (taxes+packing charges). This cle...

Aug 19, 2020 by Tousif

Cancelled arbitrarily (Swiggy) ^Open

Legal notice sent to them, but they least bothered simply sending some emails and by calling with some lame excuses. Sir, today I placed a breakfast order with your company, ORDER No.*********** and the same was accepted by you and amount o...

Aug 17, 2020 by M KISHORE KUMAR

Delivered food is which is not upto the mark and when complaint received police and death threats fr (Pizza Hut) ^Open

NOTE : PLEASE MY ENGLISH IS WEAK i had an order which was around *.* years back which i complaint that time itself but was not taken care of while i was new in bangalore i also almost forgot then few days back i was thinking of order from p...

Aug 12, 2020 by prince kumar agarwal

Refund not given (Swiggy) ^Open

I was to be given a refund of *** against my order having order number #***********. It was pending from **th of july and they are saying again and again that they have made the manual payment it will be credited in *-* days. They have made the...

Aug 11, 2020 by Ankit Anand

It was not hot and bad Quality (Pizzahut ) ^Open

I had ordered pizza today take away from powai outlet in Mumbai, i got a call to come after ** mins to collect i was standing there within ** mins and the order was cold lying at the desk of the outlet i asked the person he said it's ready sinc...

Aug 09, 2020 by Harsh Vora

Liquor Sold on Extra Price (Madhuloka Liquor Boutique Private Limited) ^Open

I bought a Chivas Regal ** years aged bottle manufacture dated **th feb **** with batch no LPAN****. The MRP on the cover quoted INR *,***.** /- but Madhuloka (No. ***/*, Near Cosmos Mall, Bangalore, Karnataka - ******) billed it at INR *,***/-...

Aug 07, 2020 by Pratik Tidke

Wrong packaging and concesutive error (Swiggy) ^Open

I have ordered through National bakers through Swiggy and some other restaurants and everything I was provided the order with Zomato packaging which ask me to challenge safety measures. Every time either I had to complaint it through email, ch...

Aug 07, 2020 by Inderjeet singh

Package was not delivered (Swiggy Bundl Technologies Pvt Ltd ) ^Open

I had ordered a meal of Rs.*** , the delivery partner never delivererd the order ,i never received any call or anything from the delivery guy . It feels he deliberately ate away the whole thing . I ordered the the food at night. No on called ...

Aug 06, 2020 by Kaustubh

Received wrong food (Swiggy) ^Open

Hello, This is to inform you that I received bad quality food and wrong items *. I got medium popcorn for large *. I recived something else for * pc leg piece chicken *. Not cooked well. I couldn't eat *. No dips ...

Aug 03, 2020 by Sushith

Company not provide the proper solution (Swiggy) ^Open

I have order food from SWIGGY but I have received a different item with some missing items and then I contact SWIGGY regarding this but their behaviour is really worst and they offer me ** rupees coupon in front of my *** rupees this is really ...

Jul 17, 2020 by Nikhil Singh Pawar

Swiggy web site using images from my FoodBlog website without any consent (Swiggy) ^Open

One of the restaurent "Pind Di Rasoi" (in West Block, Amanora Mall, Hadapsar, Pune) which is part of delivery network under Swiggy Brand is using images from our cooking blog web-site "www.blissofcooking.com" without our consent. Speciall...

Jul 15, 2020 by Sangita Agrawal

Worst food delivered (Zomato 3 bros restaurant) ^Open

I have received worst quality food...

Jul 08, 2020 by Prashant varshney

Noise from Chimney Exhaust (Dominos Bangalore) ^Open

Hi Team, This is to bring in the inconvenience ,mental stress and health hazards that I am facing due to the continuous Chimney exhaust noise coming from the Domino's outlet on Kaggadaspura road. This crosses to a limit more than ** decibels....

Jul 03, 2020 by Arshia Fathima

Zomato delivered the unhealthy Smelly food (Zomato) ^Open

Hi, I have order a pizza from zomato on *-july-****.After ** min they have delivered the pizza in sealed box on my buildings gate. I took the delivery and come to the house and open the box.I saw pizza was in its worst situation.like piece...

Jul 02, 2020 by Girraj Gandhi

Swiggy did not deliver my Order and did not refund my money (Swiggy) ^Open

Order No: *********** with Swiggy. Order date: *st July **** I had ordered Brownies from Theobroma. This order never got delivered to my residence. I was told the packet was not delivered because my number was not reachable. I would like...

Jul 02, 2020 by Rahul Bhattacharya

Service and refund (Sd foods ) ^Open

Mujhe kavyansh man power solution ka no just dial se mila, kavyansh ki taraf se barkha naam ki ladki ne baat ki , mujhe ek cook chahiye tha , jisko provide karane ke liye barkha ji ne ****₹ mange jisme se maine ****₹ advance diye , or * feb...

Jun 28, 2020 by ASHISH GARG

8 month Salary pending (Ganges Indian Restaurant Beijing China ) ^Open

Ganges indian Restaurant beijing china .. is own * restaurants in china .. owners is Indian . From Pune .. base .. Work this company ** years , no government holiday, working **hours per day , His cut my salary * years **** cny per mon...

Jun 27, 2020 by Vikram singh

Received Expired food from Swiggy (Swiggy) ^Open

Received expiry food from A restaurant partner with Swiggy. The pickle which was sent witht he food was ezpired * months ago and couple of people ate eat. ...

Jun 23, 2020 by Mehul Sanghavi

Not delivery (Sri Sai Balaji Hotel Mess Biryani) ^Closed

Chicken biryani was not good, there was no bill book, and the chicken was cooked yesterday, the rice was stiff...

Jul 04, 2020 by Peddi veeresham

Hot food in plastic container (Sagar fast food) ^Closed

I ordered food like paneer butter masala from swiggy but my concern is hot gravy getting transfer into plastic container. Over heat gravy melting in plastic. Please ask every restaurant to stop doing like this. Each n every body ordering food a...

Jul 03, 2020 by Venkatesh

Food delivery never handled food properly (Zomato) ^Closed

Hi Jai hind i would like to raise complaint against Zomato.as well as i m big fan of this delivery service provider chain but because of some unprofessional food handler they are loosing their reputation in the market, i m straightly coming t...

Jun 27, 2020 by Gandhi chintan udayankumar

Food not delivered and refund also not processed (Swiggy) ^Closed

I ordered food from Swiggy on *th June, **** in Ahmedabad. At around *.** p.m. the delivery guy called me and told me that he met with an accident and the food is spilled. I informed the Swiggy help and was chatting with Karthik. I have the c...

Jun 17, 2020 by Manoj Pillai

Frozen and out of date meat delivered (Zomato) ^Closed

The fish I ordered was frozen and clearly out to of date . I called the restaurant , they said they'll check and let me know but never called back and did not answer my calls. If I am to get sick after eating this you'll be responsible but I'm ...

Jun 03, 2020 by Rufus Lepcha

Order cancelled by store and order is unsuccessfull (Dominose) ^Closed

*st order was unsuccessfull and *nd order canclled by store , they called me and said mam all pizzas are out of stock right now we are going to cancel the order , I didnt get any credit...

Jun 03, 2020 by Deepali Verma

Money never refunded by Swiggy (Swiggy) ^Closed

We ordered grocery from Swiggy online on **.*.**** vide order No. *********** and prepaid Rs **** through credit card. Swiggy cancelled the order due to Delievery problem in our residential area and promised to refund the prepaid amount Rs****....

May 17, 2020 by Anil Sharma

FOOD ITEMS WITHOUT MFG EXPIRY DATE DELIVERED (Swiggy) ^Closed

I have order following items on Swiggy Amul Butter *** gms, Hersheys Spread Cocoa ***gms & Baking powder vide order Order No: *********** dt **.**.**** The items Amul Butter & Hershey Cocoa Spread are not having Mfg. Date/Expiry Date. Am...

May 10, 2020 by M D V V PRASAD CHOWDARY

Zomato payment failed money deducted (Zomato) ^Closed

I placed an order worth rs. ***.** on Zomato. I made the payment using Google pay. The payment was failed but the money was deducted from my account...

May 07, 2020 by Gautam Sharma

Rotten food and fraud (Swiggy) ^Closed

Order number *********** Order date *th may **** I ordered * chicken item from green chick sector ** noida. One of them were not available so they asked to choose for replacement. When i did, whole order turned to that one item. I still was o...

May 07, 2020 by Atin Taneja

Quantity increase (Ratnaderp supermarket Himayat Nagar ) ^Closed

I was charged more. I have bought one dates packet worth of Rs.***/- but I was charged quantity as *. Looks like deliberate attempt as there’s no need to edit the quantity when customer buys only one packet ...

Apr 27, 2020 by Mahendra gopu

Order not delivered but says delivered (Nandus Chicken) ^Closed

Order Id: ******** Ordered at **:** on *th April ****. Order didn't get delivered but on the mobile application and email says that it has been delivered. I lost money due to their carelessness....

Apr 05, 2020 by Saurabh Sugandh

Not delivered and cancelled later (Zomato) ^Closed

I ordered the food at *:** and till *:** no update. I contacted the ZOMATO gold support and they couldn't connect to delivery boy too. After awhile they cancelled my order. What kind of behavior is this? They made me wait for * hour for the fo...

Apr 02, 2020 by Himanshu

High rate (Edible oil) ^Closed

Retailers sold oil and other nessecary things for making meal in high rate...

Apr 01, 2020 by Vitthal Uttamrao Ekhande

Zomato On time or Free Offer (Zomato) ^Closed

I have ordered lunch (Order Number **********) from a famous restaurant in Hyderabad at **.** pm on **th March **** Order was accepted by the restaurant seconds after placing it. It has an offer "on time or free" so the delivery time for that ...

Mar 14, 2020 by J Sai Tharun

Swiggy charges unnecessary cancellation charges (Swiggy) ^Closed

...

Mar 11, 2020 by Harish deshmukh

Wrong item delivery (Swiggy) ^Closed

Order No:-#***********. I have ordered Veg Briyani From Hyderada Bawarchi on *st March **. I recieved Chicken Briyani in place of Veg Briyani. Here we are pure vegiterian Family. I Contacted Help desk For replacing the item. they refused an...

Mar 05, 2020 by N V surya Teja

Food not delivered and no refund given (zomato food app) ^Closed

My order number was ********** which I never received. And even after escalating on ID order@zomato.zohodesk.com I have had got no response from the support team . This is so unofficial behavior from Zomato team wherein no one was available to...

Mar 03, 2020 by Nitin Sharma

Food was entirely spilled (Swiggy) ^Closed

Not the first time. whenever we report the food is spilled or not cooked or you get the ready made paratha directly from freezer swiggy shy away from their resposibility always. have been victim for these incidents a lot of time. not about the ...

Feb 02, 2020 by Kalaivani Sekar

Wrong item delivered (Swiggy) ^Closed

Swiggy Order ID: *********** I received wrong order. I ordered for *) Boneless Chicken and *) Chicken Patiala; Total cost Rs. ***. Whereas I received *) Chana Masala and *) Roti. I complain about it on Swiggy Mobile App. Also discuss o...

Jan 31, 2020 by Arif M. H. Khan