Food Safety Complaints
Food safety to refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead. To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India. It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant. According to a recent survey more than 10% people are left unsatisfied with the food that was delivered. The most common food complaints include wrong product delivered, stale food delivered, refund not provided etc. So what can be done if you a have food safety complaint in India? First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
However, it has been noticed that sometimes, even these reputed companies close the complaint without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Firstly you can file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx. This is FSSAI based website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here. Finally, you can raise a complaint at your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 30 monthly food complaints.
My money not refunded (Swiggy) Open
On July *st ** pm I ordered. Even after * hr, the delivery boy didn't come. When I called him he says cancel your order? Is that the way he says? When I call him back after some time he switches off the phone, then I contacted swiggy care they ...
Jul 18, 2019 by Avinash
Charged amount twice for single order (Dominos Pizza) Open
I ordered pizza via net banking and during the process, the first-time transaction failed. I started the transaction again and it was successful. But money got deducted both the times. I told the issue to dominos and they said that they will ch...
Jul 18, 2019 by Mohit Rawat
Stinking food from swiggy (Swiggy) Closed
I ordered this order from swiggy. They provide me with bad quality food and they are not ready to compensate for that. I have attached the order details with food....
Jul 18, 2019 by Pranitdarekar
Finds debited but no order confirmed (Zomato) Open
I placed an order on July **th through zomato app with V* midnight dhabaha. First initial order no: ********** has processed the payment from bank account but received a confirmation due to payment failure order cancelled. Immediately placed a ...
Jul 17, 2019 by Neelima S
Refund not given (Swiggy) Open
I tried to order some items from Swiggy on * July **** worth ₹ *** for an address in Bangalore, but unfortunately, my transaction through debit card failed and order was not accepted but the amount of *** was debited from my account. I contac...
Jul 17, 2019 by PRITAM ROY
There was no option for order cancellation before the order was confirmed (Zomato) Open
The order was not allowed to cancel before order confirmation and asked the restaurant to cancel the order. They told me to reach Zomato and I was unable to reach the chat support for lion grill until the order was confirmed. The order to cance...
Jul 17, 2019 by Josley jafran vas
Plastic in Egg (Food and Supply Department) Open
Today I found plastic in Egg so kindly help or advise me as to how can I raise this scam so that the same should be stopped on a higher priority for the betterment of our health. ...
Jul 17, 2019 by Agyapal Singh
Order not received and they took around 2 hours to tell they can not deliver the order (Swiggy) Open
I have placed an order at *.** pm and opted for express delivery on **th July ****, because I was very hungry and needed food soon. The status was "restaurant yet confirm your order" and the same status was there ever after * hours. I have to c...
Jul 16, 2019 by Sharath D L
Chat support is not helping me and being rude (Swiggy) Open
I have proof regarding all. I have paid swiggy *** Rs using google pay on *th and the order didn't even appear. The chat support told me in *-* days it will be given. After * days I again asked why it didn't come. They wasted ** mins by sending...
Jul 16, 2019 by Subin ahmed patel
Payment failed but money deducted (Zomato) Closed
On *th July I was trying to pay for the order but the message displayed that payment failed please try another mode though money was deducted. So I tried paying through other mode and it was successful. But later on, I came to know that both or...
Jul 14, 2019 by Pawan Maske
Refund not given (Swiggy) Open
I've ordered food from Swiggy on *th June **** worth Rs. ***. Even after waiting for * hours food was not delivered to me. Their excuse was that my food package was taken by some other delivery person by mistake. I've asked them to raise the sa...
Jul 14, 2019 by Tarun Srivastava
Food not delivered (Zomato) Open
I have ordered food from Zomato (biriyani Zone restaurant) of Rs ****.** (paid online with order no #**********) on *th July ****. Neither the food got delivered nor Zomato is refunding the amount stating that the delivery boy couldn't reach me...
Jul 14, 2019 by Suchana
Food not delivered twice (Uber Eats) Open
The delivery boy from Uber eats did not reach my location/gate and turned on the timer. He did not call me. He was a street away from my location. I called him and he denied to come to my location. Uber charged for this and did not provide a so...
Jul 13, 2019 by Bhaskar Sharma
Not received my refund (Swiggy) Open
We have ordered from swiggy. Without informing they have cancelled my order and till now I didn't receive any refund from swiggy. My order date was June ** and order ID ************....
Jul 13, 2019 by Ramprasad Av
Food not delivered by swiggy (Swiggy) Open
Order no *********** I had ordered from swiggy and the wrong address was given for delivery. Immediately in * minutes, I chat and asked to change the location. Then I talked to the delivery boy. He was ready to come to the new address. I gave ...
Jul 12, 2019 by DEEPSHIKHA TRIVEDI
Regarding the refund in my master card (Uber Eats India) Open
My order at uber eats got cancelled and my amount was supposed to be refunded in my bank account but suddenly the company say that due to some error on their side they will credit the amount in form of Uber credits and not money. This is highly...
Jul 12, 2019 by SAHIL
Not sending invoices for my order (Swiggy) Open
I asked for bills for my orders between ** June to * July and they are not sending me the same. It's been more than a week time since I raised a request and customer care is saying me every time that you will get it after ** hours....
Jul 11, 2019 by Jagpreet Singh
Non veg item delivered instead of veg item ordered (Swiggy) Open
This complaint isn't about money loss. But it's about carelessness. It's about religion and beliefs. Swiggy delivered Omelette paratha instead of baingan ka bharta and paratha. And when I complained they said sorry won't happen again. My poin...
Jul 10, 2019 by Namrata Kher
Zomato charged full amount as penalty for cancelling order (Zomato) Open
Order Number: ********** I ordered food on * July **** from registered no. After placing the order I realised that I had placed the wrong order. I tried to connect customer care but no one replied. I called the restaurant and asked him if th...
Jul 10, 2019 by Aman Singh
Dominos money refund issue after order cancellation (Dominos Pizza) Open
I have ordered Pizza through Dominos mobile website on **th June ****. The order was placed and I made a payment through credit card. Since the delivery took more than ** mins I called the customer care to inquire about the order. The customer ...
Jul 10, 2019 by Ashwin Balaji
