Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
Commonly Reported Food Safety Complaints in India
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
How to resolve Food Safety Complaints in India?
1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.
4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!
Most Common Issue Reported for Food Safety Complaints
Complaints
Receipt not issued (KFC restaurant) Open
I have observed multiple times that the staff don't give us receipts after making the payment. Is this to evade taxes and dupe the government? I have been to this KFC outlet at Hill road, bandra West, Mumbai, Maharashtra, India least * times in...
Jan 05, 2023 by Pratik Jaydeokar
Food not delivered (Swiggy) Open
Yesterday i have placed my order they made me wait * hour and asked to cancel my order today same thing there repeating yesterday i thought let's understand them and left the issue but same thing there are doing and giveing bribe for next order...
Dec 22, 2022 by Muhib ur rahman
Fake Protein supplement (Crazyvit Surface) Open
I ordered Optimum mass gainer *.**kg & dymatize whey protein *.*kg from SquatDeadlift.com website on **/**/****, i received product from crazyvit surface on */**/**** in Rajkot, Gujarat. Both products are totally fake and very low quality produ...
Dec 08, 2022 by Mhd Hamsath
Complaint against Domino s Pizza Pammal Branch Salary not Received (Dominos Pizza) Open
I'm Kamali.N. I worked in Domino's pizza, Pammal Branch in Chennai. My Employee id : *******. I started working in Domino's as a part timer as well as full timer (on Weekends and on specific dates) on June **,**** and I relieved the organ...
Oct 08, 2022 by Kamali N
Burt food recieved with foul smell (KRISHNA BHAVAN HINDU HOTEL ) Open
This is to inform you that I ordered VEG KOLHAPURI from KRISHNA BHAVAN HINDU HOTEL (Byculla) when I received my order I was shocked to see that the order was packed in a thin plastic bag and on top of that my order was burnt and there was a fou...
Oct 05, 2022 by Bhavesh prajapati
Non veg pizza delivered (Pizza express) Open
We ordered from pizza express colaba. We ordered jain pizza. And got delivered non vegetarian pizza. I tasted it and found something strange, Later on after contacting the restaurant we found the we were served non veg pizza. It is strictly...
Sep 26, 2022 by Ankit Salecha
UNHYGIENIC TOILETS AND EXTORTIONATE PRICES WITH POOR QUALITY PRICES (Sweet magic Canal Road) Open
unhygienic bathrooms. horrible food. asked for chicken biryani but got mostly bones rather than actually meat. The bathrooms are extremely dangerous enough to cause health hazard to people Can't believe such atrocity in holy temple area...
Sep 25, 2022 by Chandan Chitimalla
Refund not credited (Dominos India) Open
i ordered pizza on */*/**.order no *** dominos civil lines gorakhpur. order delivery time * hour ...
Aug 13, 2022 by Ameya Shukla
Unhygienic food preparation (Dominos India) Open
Kindly refer to attached video, Domino’s Pizza is making false claims by printing “safest pizza” “* contact” “untouched by hands” on their boxes whereas the attached video taken by us while dining at Dominos Pizza Uran Navi Mumbai...
Jul 08, 2022 by Ahmed N
Cockroach parts cound in biscuits (Britania Industrieds ltd) Open
I found Cockroach parts in Digestive Biscuits of Britania Industris Ltd. It was shocking for me and I left eating Britania biscuits of any kind. it is really a hazards and dangerous to the health of public those who have a blind trust on he qua...
Jul 01, 2022 by Ajay Kumar
Discount increased on outlet without agreement (Zomato) Open
* We are an outlet listed on Zomato in Jamshedpur Jharkhand Res ID ********. Recently the POC of Zomato had approached us to increase our existing discount from **% to **% for existing customer and give **% discount to new customer. We said tha...
Apr 29, 2022 by Sudha Sinha
Order not delivered but charged saying it is delivered (Zomato) Open
I have placed an order in Zomato in the evening on **/**/**** and the order got canceled by the restaurent as they were facing some issues in the kitchen. They have messaged me also When I tried to get in contact with zomato for a refund they h...
Apr 04, 2022 by Malluri raviteja
Paid Amount not being refunded by the Swiggy Team (Swiggy) Open
I had placed an order with Swiggy dated **-Mar-**** and payment worth Rs *** was made via Paytm (transaction reference no ************ ) . Later the Restaurant had called me as the Delivery boy did not turn to pick the food from the restaur...
Mar 13, 2022 by Rohit PRakash
Broken eggs delivered (Swiggy Bundl Technologies Pvt Ltd ) Open
eggs were ordered on swiggy instamart, broken eggs were delivered. post complaint raised with swiggy, swiggy responded to please use them...
Mar 12, 2022 by prashant nayar
Nonveg food delivered instead of veg food (Swiggy) Open
Non veg pizza delivered by swiggy instead of veg paneer pizza , which I ate unsuspectingly. being vegetarian by birth and hindu brahmin its against my religion and beliefs . now swiggy is denying the refund saying they will take ** hours mor...
Feb 25, 2022 by akash pandey
Order changed without my permission on zomato (Zomato) Open
I ordered *. Manchurian with paneer and *. Sevpuri from Jay bhavani Nadiad, on zomato Without contacting me, the bhel was delivered instead of sevpuri. On contacting zomato support team, I felt like sheer waste of time. This zomato cant even...
Feb 18, 2022 by PARTH PARIKH
I have not received my order (Zomato) Open
Hi, on *st Jan i have ordered from zomato Order I'd: ********** But delevery boy kept his phone switched off, Delivery boy mobile number +************. I have tried * * hours to contact him but no answer some times his phone ringing but he w...
Jan 03, 2022 by sravan kumar
Franchise Fee not refunded (Chatar Patar Foods Pvt Ltd) Open
I have paid ****** as a token advance to Chatar Patar as a franchise fee on **-Jun-**. During that time itself, It has been discussed and confirmed that, paid amount is totally refundable if I'm not interested to continue the service. Later, ...
Sep 06, 2021 by Ravisundaram
Served BEEF Instead of Chicken Dish Ordered ZOMATO (Zomato) Open
On *st August ****, i placed an order via Zomato for ''Chicken Curry'Dish ' which was supposed to be fulfilled by a restaurant in Velachery, Chennai area called ''THE KUMARAKOM'' located at *ST FLOOR, NO.***, Velachery Main Rd, Thanthai Periyar...
Aug 12, 2021 by Rajesh Gopalan
Swiggy delivery quality not good (Swiggy) Open
I have ordered Tea from chai point in Swiggy (#************), But the tea is not fresh and also it is cool. immediately raised complaint but they have given the reply " We will get back to you in *-* Hours).. also sent a mail to them they gave ...
Jul 01, 2021 by Lavanya
Package not delivered but charged (zomato food app orderid ) Closed
On * August I had placed an order for a biryani from Behrouz Biryani -through the Zomato app. There was some problem probably with the delivery van which led to delay .Finally after an hour an a half of waiting , I cancelled the order with beh...
Aug 14, 2020 by Jennifer Juneja
My refund for not delivering as promised (Swiggy) Closed
My order was supposed to be delivered in ** mins., However the order took nearly ** mins. I ordered the food on August *, **** at *:**pm and was hoping to be delivered by *:**. I had to start my shift by *:**. The food was delivered after *:** ...
Aug 11, 2020 by Tennyson s
Item missing refusing refund for missing item (Swiggy Bundl Technologies Pvt Ltd ) Closed
Swiggy order id #*********** I have ordered one plate roti curry for my mother and one masala dosa for my sister for me idly *pcs placed an order on swiggy restuarant name balaji veg but resturant missed item idly and sent other item regarding ...
Aug 10, 2020 by Suman v
Huge cancellation fee charged (Swiggy) Closed
Regarding order #***********, I placed an order for Rs. **** and after two hours of order, order was cancelled and Swiggy charged Rs **** as cancellation fee. They are giving excuse that they tried to call me * times but I did not get any call....
Aug 06, 2020 by Nikhil Raj
Refund not credited (Swiggy) Closed
I have ordered food via swiggy on **th and i paid online. Lateron i received a message that what i ordered is not available and i can either cancel.or opt substitute. I opted for free cancellation. On **th I received message that the refund has...
Aug 04, 2020 by Sanu Joseph
Refund not initiated for Order Number (Zomato) Closed
Hi, I am writing this email for Order number ********** which I have placed in the name of Sakshi Bajpai for half KG * pack of Kaju katli which was delivered as * pack of * KG kaju katli. After try to reach you order got canceled but no ref...
Aug 02, 2020 by Mayank Bajpai
Pickup centre for tshirt is wrong (Zomato) Closed
I have recently downloaded Zomato delivery app to join as a delivery executive. I paid ****rs and the next step was to collect the tshirt and bag. But the pickup centre listed in the app is wrong. I can't collect the tshirt and my account will ...
Aug 02, 2020 by Rithvik Anilkumar
Pricing more than MRP for Grocery (Swiggy) Closed
I have ordered Grocery through SWIGGY app and shop name is MARINAKART, old pallavaram chennai, In order DOVE shampoo price is more than actual MRP Price. MRP stands for Maximum Retail price but how come this is legal to sell more than MRP price...
Jul 31, 2020 by Sivasubramanian
Worst pizza want my refund (Pizza Hut Park Street ) Closed
I have ordered a pizza from Pizza hut park street the food quality was so horrible it was delivered absolutely cold n there was no chese at all and there was so much tomato plateI was not expecting these from so called huge brand of pizza hut n...
Jul 28, 2020 by Ayesha Rabbani
Fruits not delivered but cash taken (Swiggy) Closed
We ordered fruits from swiggy from local vendor shop name : veggies.com Fruits and vegetables We ordered at **/**/**** at *.** pm They notify ordered confirmed but they don't send any notify or call futher at *.** they told order is cancel...
Jul 27, 2020 by Karthikeyan Chandramohan
Items not delivered and not giving refund (Swiggy) Closed
I ordered fruits and vegetables from Swiggy worth INR ****. I recieved only items worth INR ***. I did not receive INR *** worth of items at all. When I contacted customer support, they said they can only refund INR *** amount of money as per p...
Jul 13, 2020 by Mahima Maheshwari
Fake restaurant in Zomato (Zomato) Closed
It's fake restaurant as I know after order received. It's better to remove this partner from Zomato app. Otherwise I will feel instigate to file consumer complaint. I ordered full butter chicken , they send dog or pig meet instead of chicke...
Jul 10, 2020 by Dawarka dass
Not delivery (Sri Sai Balaji Hotel Mess Biryani) Closed
Chicken biryani was not good, there was no bill book, and the chicken was cooked yesterday, the rice was stiff...
Jul 04, 2020 by Peddi veeresham
Hot food in plastic container (Sagar fast food) Closed
I ordered food like paneer butter masala from swiggy but my concern is hot gravy getting transfer into plastic container. Over heat gravy melting in plastic. Please ask every restaurant to stop doing like this. Each n every body ordering food a...
Jul 03, 2020 by Venkatesh
Food delivery never handled food properly (Zomato) Closed
Hi Jai hind i would like to raise complaint against Zomato.as well as i m big fan of this delivery service provider chain but because of some unprofessional food handler they are loosing their reputation in the market, i m straightly coming t...
Jun 27, 2020 by Gandhi chintan udayankumar
Food not delivered and refund also not processed (Swiggy) Closed
I ordered food from Swiggy on *th June, **** in Ahmedabad. At around *.** p.m. the delivery guy called me and told me that he met with an accident and the food is spilled. I informed the Swiggy help and was chatting with Karthik. I have the c...
Jun 17, 2020 by Manoj Pillai
Frozen and out of date meat delivered (Zomato) Closed
The fish I ordered was frozen and clearly out to of date . I called the restaurant , they said they'll check and let me know but never called back and did not answer my calls. If I am to get sick after eating this you'll be responsible but I'm ...
Jun 03, 2020 by Rufus Lepcha
Order cancelled by store and order is unsuccessfull (Dominose) Closed
*st order was unsuccessfull and *nd order canclled by store , they called me and said mam all pizzas are out of stock right now we are going to cancel the order , I didnt get any credit...
Jun 03, 2020 by Deepali Verma
Money never refunded by Swiggy (Swiggy) Closed
We ordered grocery from Swiggy online on **.*.**** vide order No. *********** and prepaid Rs **** through credit card. Swiggy cancelled the order due to Delievery problem in our residential area and promised to refund the prepaid amount Rs****....
May 17, 2020 by Anil Sharma
FOOD ITEMS WITHOUT MFG EXPIRY DATE DELIVERED (Swiggy) Closed
I have order following items on Swiggy Amul Butter *** gms, Hersheys Spread Cocoa ***gms & Baking powder vide order Order No: *********** dt **.**.**** The items Amul Butter & Hershey Cocoa Spread are not having Mfg. Date/Expiry Date. Am...
May 10, 2020 by M D V V PRASAD CHOWDARY
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Complaint filed against: Byju's