Food Safety Complaints

Food safety to refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead. To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India. It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant. According to a recent survey more than 10% people are left unsatisfied with the food that was delivered. The most common food complaints include wrong product delivered, stale food delivered, refund not provided etc. So what can be done if you a have food safety complaint in India? First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

However, it has been noticed that sometimes, even these reputed companies close the complaint without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Firstly you can file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx. This is FSSAI based website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here. Finally, you can raise a complaint at your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 30 monthly food complaints.

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Fraud by zomato food delivery (Zomato India) ^Open

Order id ********** Hi. I accidentally placed an order at wrong address and due to emergency I requested zomato valet to deliver to updated address but he marked it as order declined. I called the restaurant and valet as soon as I placed t...

Nov 27, 2019 by Anu walia

Order cancelled without my permission (Uber Eats) ^Open

My order cancelled without my permission and I have not received the refund and I have waited for * hours and I have requested for order but executive is rude...

Nov 23, 2019 by K SAI KUMAR NAYAK

Food was damaged but was ignored (Uber Eat ) ^Open

I ordered a barbeque chicken from a restaurent through uber eats. As it arrived, I noticed the package is very wet. There is no other liquid other than toum sauce inside. I took the photo of the parcel itself and raised the ticket, threw that s...

Nov 22, 2019 by Jeeva Bharathi

Money charged and food not delivered order number (Zomato) ^Open

Order Number: ********** Order : Coconut Cookies and Chocolate Cookies Date of Order : **/**/**** ( *:**pm) Total Amount : Rs.***/- Mode of Payment: UPI Register Mobile Number : ********** , ********** Issue : I Placed a Order from the Zomato ...

Nov 19, 2019 by Govind Kumar Jha

Money refund (Zomato) ^Open

I had made an order from behrouz biryani on Nov **, **** on Zomato for an amount of Rs. ****.** /-. The payment was made through google pay at Nov **, **** **:** pm and the payment went from my account. But in zomato the payment was incomplet...

Nov 16, 2019 by Vijayakumar N

No refund and food not delivered (Zomato food delivery) ^Open

I am order i chicken biriyani from Zomato app the order was not confirming by restaurant so i am for * minutes then i cancelled the order . That cancelling time they not showing the message of payed amount is not refundable at the cancellation ...

Nov 10, 2019 by White in black

Refund not received (Dominos pizza and paytm) ^Open

Hi Dominos Team, On **th Oct **** i have ordered pizza having order no. *** from Bellandur Village, India store. Though the order was **minutes guaranteed , it was delivered after * hour. Even when i try to contact the store, the number was i...

Nov 07, 2019 by Sarada

Tasteless food received from Zomato and they are not giving my refund (Zomato) ^Open

today i ordered malai chap from a restaurant in noida named rumali's, first of all, the address they provided in google doesn't match with the address they provided in zomato, i'm least concerned about that. Then the delivery person who deliver...

Nov 05, 2019 by abhishek adhikari

Order delayed and cold unconsumable food (Swiggy) ^Open

Swiggy kept me waiting and then delivered uneatable food..after complaining and kept me waiting after lots of harassment they said they will refund..do we order and wait to get refund??their executive committed that they will compensate for har...

Nov 05, 2019 by Niraj sharma

Got different pizza (Domino's India) ^Open

I have ordered * Pizza's. First one was Regular Double Cheese Margherita!! Second one was Regular Double Cheese Margherita with Cheese Burst Crust and extra topping of Corn!! Now the problem was with the second one, to my surprise NO CHEESE ...

Nov 03, 2019 by Vishal Vaidya

Stale food delivered and refund not initiated (Uber Eats India) ^Open

*. Stale food prepared *. Uncooked oil in food. *. Completely hazardous for health. *. Unethical delivery boy talking rudely and impolite. *. Hia license should be cancelled. ...

Nov 03, 2019 by Alyosha Raghuvanshi

Issue not resolved Refund not initiated (Swiggy) ^Open

I have ordered on swiggy with Chai point a resturant with *.* rating. Unfortunately or fortunately, the tea was served cold and taste was not good.i tried to contact swigyy to replace the order which can be easy as i m not asking for refund bu...

Nov 03, 2019 by Ashutosh Kumar Mishra

Rude swiggy agents (Swiggy) ^Open

Delivered cold, when asked to replace agents were not ready to replace. Attaching the screenshot for the reference....

Nov 01, 2019 by Ashutosh Kumar Mishra

Zomato customer executive lying and confirms of something which isn t honored (Zomato) ^Open

I have a long standing account with Zomato - Restaurant Finder and Food Delivery App. I have bought Zomato Gold membership costing Rs **** on October **th **** at *:** AM IST after seeing the promotion that I will be getting **** Zomato credit...

Nov 01, 2019 by Srinivasa Rao Bhandari

Food not delivered and money charged (Zomato) ^Open

I had placed an order from zomato. The order was on the way and it got rejected. When I complained zomato because they refused to pay back my money, they said that the restaurant had prepared the meal and they didn't pay me back because I was u...

Oct 31, 2019 by Sneha Bhattacharjee

Package not delivered (Zomato) ^Open

They did not deliver the item. Claimed that they called but i did not receive any call. They denied refund and reattempt at delivery. ...

Oct 30, 2019 by Shabari Shankar S

Items missing when food delivered by zomato (Zomato) ^Open

I had ordered * rotis, * mushroom bhaji, * biryani, but * rotis were missing when order was delivered, when i called shiv sagar restaurant they told delivery guy look at the order and bill, approves and only then he leaves for delivery whereas ...

Oct 29, 2019 by Shreya Singh

For delivery boy (Behrouz Biryani) ^Open

The delivery boy used abusive language on phone with me and never delivered the order for the reason that he doesn’t know the location. Tried to explain him the address even then he was adamant and used abusive language and even dared me to d...

Oct 28, 2019 by Haseeb Badar

Refund Not Received (Zomato) ^Open

I placed order from Zomato in Domino's pizza on **th October but they cancelled order from Domino's and told they will initiate refund. When i contacted Domino's they told that refund has been intiated from their end. They told to contact Zomat...

Oct 27, 2019 by Jayanthkumarks

Chicken served to a pure vegetarian family (Zomato) ^Open

Dear Team, I am writing this letter to file a complaint about the food that was delivered to me At my home **:** am (**-**-****). I am sorry to inform you that your food was unsatisfactory at such level. Which spoiled our mood at all. It w...

Oct 23, 2019 by Annant Manocha

Charged for a bag with the restaurant's logo (Dominos Pizza) ^Closed

I am not sure of the law, but I am charged extra for a carry bag at Dominos Siliguri, with the brand's logo over it. As said earlier, I am not sure of the law, but I don't think its fair to charge for bags, and also promoting your brand along s...

Nov 25, 2019 by Nishant Jain

BAD QUALITY FOOD (PVR Cinemas) ^Closed

Booked a ticked for **th show *.** at pvr cinema mulund west mumbai for pagalpanti through book my show id number.WFPHKKQ in interval ordered food through counter for, but received bad quality food.tea was almost water and popcorn was stinking...

Nov 25, 2019 by DILIP SHETTY

Food wasn't delivered and no refund received (Zomato India) ^Closed

Hi, I ordered food on **th November, **** evening (Order id: ********** Order amount: Rs. ***/-), waited for long but didn't receive any. Later I received an SMS from Zomato saying since I wasn't available to take the delivery, the order was ...

Nov 24, 2019 by Omkar Khot

Bad food quality (Uber Eats) ^Closed

I ordered food from Uber Eats But delivered food is not same as oderd on the app food quality is also very worst salad not deliverd with food while it is available in the list delivered jalebi quality is ver bad...

Nov 24, 2019 by PRAMOD SINGH

Food not delivered (Ubereats) ^Closed

I order food from ubereats,i wait for an hour , After an hour,they do not delivered food to me but they mark it delivered,and my money is deducted and when i complaint they said we cant do anything,...

Nov 22, 2019 by Anant kumar singhal

Bad taste in ice cream (Giani Ice Cream Private Limited) ^Closed

I got fruit cream packed from Giani’s outlet in HUDA Metro Station,Gurgaon on **/**/**** around * in the evening.I paid Rs.** for *** gm.On reaching home when I ate the fruit cream,it was having very bad sour taste and was also smelling.It se...

Nov 22, 2019 by Prema Priyadarshini

Food not delivered (Uber Eats) ^Closed

I ordered a food from a restaurent , and the delivery boy picked up the order rom the restaurent but the delivery did not reach me , i made online cash payment i want refund or the delivery boy should be answerable for what he did ...

Nov 22, 2019 by Joicy Jose

Food not delivered and no refund received (Zomato) ^Closed

Hi, I ordered food on **th November, **** evening (Order id: **********. Order amount: Rs. ***/-), waited for long but didn't receive any. Later I received an SMS from Zomato saying since I wasn't available to take the delivery, the order was ...

Nov 22, 2019 by Pearl

GST Bill Not Provided (Swiggy) ^Closed

I have ordered from swiggy with order number #*********** and they charged GST but not provided the GST Bill , When I asked them they told restaurant cannot provide GST Bill.I cannot claim without GST Bill in my company...

Nov 21, 2019 by Naveen Kuchanplly

Food not delivered and refund not made (Zomato) ^Closed

Dear Sir / Madam, I am writing to you to raise an issue about: Online Food Odering The issue that I have experienced was: On **th Nov I placed order on Zomato as mentioned the order no. ABOVE to Tau Ka DHABA Gurugram..After waiting * hour...

Nov 21, 2019 by Jafar Rizvi

Order cancelled without approval (Dominos) ^Closed

I ordered two Pizza of Worth rs***/- @*:** pm on **/**/****. The executive named PRATYUSHA DANALAKOTA with phone number ********** called me and said that my location was out of their delivery location after they made me paid for the order. Now...

Nov 20, 2019 by Tejaswani

Cashback for incorrect order (Zomato) ^Closed

I ordered meal from one of the reputed (now worst for me) restaurant on ** Nov ****. My order id **********. I received incorrect order. I dropped a mail to zomato customer care right away and they also accepted that the order is incorrect. Aft...

Nov 20, 2019 by Omkar

Bad quality food delivered (Swiggy) ^Closed

Hi I have ordered food of price *** and the food was too salty and too spicy. Later on I have called swiggy and they were not ready to give food replacement or refund. They were trying to fool by providing useless *** coupon for a food price of...

Nov 18, 2019 by Ajit

Charged for cancelled food order (Uber Eats) ^Closed

Hi, I placed order in uber eats with order id: ***B* on ** sept ****. I am checking status continously and order also picked. As soon as order picked, suddenly i could see order cancelled. I dont know why its cancelled. I tried a lot call...

Nov 18, 2019 by Anjan Kumar

Worst Quality and quantity (Zomato) ^Closed

Ordered mutton biriyani from basmati biryani nation, but recived ***ml boxes * instead of ***ml and the rice mixed with masala which a human can't eat only masala and oil it's have around ** ml of oil in rice, i didn't eat it....

Nov 17, 2019 by Chandu c

Dominos not honoring 30 min guarantee (Dominos Pizza) ^Closed

I placed a prepaid order with dominos on **th nov at *:** pm via order no ***. The order was delivered at *:** pm more than * hour late. I raised a complaint via concern no ********. However after multiple followups, dominos called back and den...

Nov 17, 2019 by Jayant kumar

Refund not provided (Dominos India) ^Closed

Pizza delivered after *hr **mints.it was already reflecting delivered in app.poor customer support.they told claim for refund.delivery agent and manager bad behaviour no apologies....

Nov 17, 2019 by Megha saini

Non Veg Item Delivered in Veg Meal (Faasos) ^Closed

I have ordered veg meal from The Good Bowl few days back and received the same with Non veg piece in it. When I called faasos guys they just refunded my money. What about sentiments and half the food that i had. Also on that same day they might...

Nov 15, 2019 by Nikhil

Different items and some missing item delivered (Swiggy) ^Closed

Ordered Meal from swiggy. On the App it was mentioned that I will get * roti, * vegetables(* paneer masala), water bottle, sweet,rice. However i received Parota in place of roti, in place of paneer masala received potato masala, didn't receive...

Nov 15, 2019 by Ashish jha

Price se jada paisa lene ke sandahrb me (Ankur restaurant ) ^Closed

मूल्य रेट से ज़ायदा पैसा लेने पर ...

Nov 14, 2019 by Avanish singh