Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Auto Order Cancellation From Zomato (Zomato) ^Open

We placed a order on Zomato at **th March ****, delivery partner entry was pre approved in my apartment, our apartment is well known and easily reachable but delivery partmet did not turned up Zomato auto cancelled my order stating delivery par...

Mar 25, 2024 by Rohit Mehrotra

Money deducted for KFC order but service denied (Yum Restaurant India Private Limited) ^Open

On March **rd **** I, from New Delhi Railway Station KFC ordered items worth ***.* from the Official KFC app. The money got deducted and the transaction was successful but was not reflected in the app (orders section) and got denied of the serv...

Mar 24, 2024 by Kaustubh Tiwari

Gross Negligence and Substandard Service by Swiggy Order ID (Swiggy instamart) ^Open

I am filing this complaint to bring to your attention the gross negligence and substandard service I experienced with Swiggy, a prominent food delivery service. On [insert date], I placed an order with Swiggy (Order ID: ***************) for an ...

Mar 09, 2024 by ROUNAK SAHA

Hair in paratha (Haldiram) ^Open

I have brought haldiram onion paneer partha and i have eate one bite and white hair in the prtha so resolve my isssue ...

Mar 07, 2024 by Amit rana

Swiggy Have Delivered a Non edible food to me and not refunding my amount (Swiggy) ^Open

I had ordered aloo dum biryani from meghana foods. through swiggy order id : *************** on Tuesday *-**-****. As the food was dangerously, harmfully spicy Im not able to consume it. Im already having BP. forcing me to consume this is not...

Mar 06, 2024 by Sharath Kumar C

Order Refund and Threatened by staff (Dominos India) ^Open

I ordered from dominos yesterday as the order was showing guaranteed delivery in ** mins so I asked them for a refund on receiving the order late first the outlet representative tried to manipulate me with the wrong terms and conditions and whe...

Feb 29, 2024 by Prateek Rohatgi

Hair in biriyani swiggy dont care about it (Swiggy) ^Open

Order No: *************** I had a terrible experience with Swiggy today. I ordered food worth Rs. ****/- and found hair in my biryani. When I reached out to Swiggy, they simply told me that they can't do anything about the quality issue. I...

Feb 13, 2024 by Mehul

Swiggy delivered NONVEG food to a VEG household (Swiggy) ^Open

I ordered VEG Mexican Bowl and they corrupted my religion and my values by sending some NON-VEG items to me, I contacted them regarding this and they refused a refund and asked me to raise feedback...

Feb 08, 2024 by Paresh Chitra

Non veg parcel received and incomplete parcel received (Domino s pizza) ^Open

Order no. *** Date **/**/**** I order dominos in *:** PM and i received **:**pm Pizza was cold and less toppings I order veg parcel but i received chicken parcel And my order is incomplete Pepsi not received. ...

Feb 05, 2024 by Rahul surana

Order delivered late (Dominos India) ^Open

I have ordered * Dominos Pizza through swiggy website (order no. **********) and dominos, Ratlam order no. *** on **/**/**** at **:** PM and I received the order at around **:** PM with a full cold food . As dominos is bound with their policy o...

Feb 02, 2024 by Aditya Porwal

Food delivery complaint (Swiggy) ^Open

I had ordered Peri Peri Shrimps and many more items from easybites by Empire through Swiggy with order id- *************** Total order was of Rs *** But shrimp was *** and the box didn't even contain half of the quantity and it was not fresh ...

Jan 24, 2024 by Sarfaraz Ali Khan

Swiggy account got hacked and placed multiple orders using mobikwik account (Swiggy) ^Open

The registered mobile number with Mobikwik is **********. To the Team: On December **, ****, someone hacked my Swiggy account without sending me an OTP and placed **,*** rupee Swiggy instamart orders between **:** PM and **:** PM. I'm asking...

Dec 28, 2023 by Ritesh Nikam

Refund not provided (Swiggy) ^Open

Ordered * pizzas from swiggy, all toppings were spilled and sticked to the box which happened during the delivery process and I had to throw it. I wrote to them but they did not provide me refund. yesterday, i ordered kind fries fiery hell dip ...

Oct 09, 2023 by Ritika Sharma

Cockroach in food delivered but money is not being refunded (Swiggy) ^Open

I recieved a food order from swiggy on Oct *,**** and after opening the packet I saw a cockroach dead in my food. This was enough to tell me the quality and hygiene of food so unfortunately I had to throw it. It obviously was not edible and hen...

Oct 02, 2023 by Abhishek

Ants in sealed packets of maggi (Nestle India Limited) ^Open

i bought maggi for my daughter and after making the noodles my daughter noticed that thr is some insect in it and when we saw thr were many ants in the maggi and when we opened another packet we were shocked to see many ants in another packet t...

Sep 29, 2023 by mukesh bhatia

Food not delivered and not refunding the amount of food (Zomato) ^Open

i have order a cake from my office to surprise my cousin's birthday by entering my cousin's home address manually so its zomato duty to deliver the cake to my cousin's address but zomato guys cancelled my order and ruin his birthday and not rea...

Aug 25, 2023 by Arzaan Khan

Repeated Errors and Inadequate Responses Regarding Orders and (Swiggy Bundl Technologies Pvt Ltd ) ^Open

I write concerning two recent orders placed on *th and **th August ****, respectively. In both instances, despite selecting different Maggi dishes, I consistently received Vegetable Maggi. The restaurant has acknowledged their mistake for the f...

Aug 21, 2023 by Ayush Somani

Harrassment by a courier (Swiggy) ^Open

Swiggy courier Om Prakash from Ghata disobeyed the traffic light, hit my car, broke my number plate, repeatedly hit my window with his helmet, spewed abuses in hatred, and broke my rear view mirror and physically harassed me. I've already fi...

Aug 03, 2023 by Karan Sethi

Refund not credited (Swiggy) ^Open

I booked pizza cost ...

Aug 02, 2023 by Siddhartha Kumar

Showed an egg based item as veg (Swiggy) ^Open

The page shows the cake as veg but it tasted like egg. I called restaurant and they said it's egg based ...

Jul 23, 2023 by Selva Ranjani

Order not delivered (La Pino'z Pizza) ^Closed

I ordered two pizzas from La Pino'z Pizza with order ID *******. Even after waiting for * hours and calling outlet multiple times, I have not received my order. Outlet located in Karlardooma Delhi has stopped picking my phone as well. I dont kn...

Dec 31, 2020 by Abhilash Kaushik

Wrongfully charged for something I didn t even get (Swiggy) ^Closed

Ordered food (** samosa) online.Order id-#***********. Paid via Paytm. Received * pieces from the restaurant. Filed a complaint on swiggy. And the resolution they provide is "We would like to inform you that, after carefully reviewing your iss...

Nov 25, 2020 by Pankit Nandwani

Hospitalized due to food poisoning (Zomato) ^Closed

The food quality during this pandemic the price of trusting a restaurant or zomato for quality standards are being abused. The food gave me food poisoning and I'm admitted in a hospital since yesterday. I want a full fledged apology and po...

Oct 05, 2020 by Ananth Sai Reddy

Swiggy cancellation fee dispute (Swiggy) ^Closed

Placed a complaint for a missing food item with swiggy . They gave an option to refund or said they ll send the food item but it was too late and we had already eaten . Now , they are charging me a cancellation fee for a ‘ missing item’ whi...

Oct 02, 2020 by Anuradha turner

Items missing in my order (Zomato) ^Closed

Ordered from KFC banjara hills through zomato on **th september *.** pm Order no ********** * item, chicken hot wings were missing and zomato was not giving me a solution irrespective of the emails, and chats with zomato support staff . ...

Oct 01, 2020 by Rakesh Melam

Money deducted from my bank account but the order status its showing declined (Jiomart) ^Closed

Amount deducted from my account but its showing the order is declined on jiomart. I have order * packets of lays, * packets of maggi instant pizzta,A share pack of Cadbury perk chocolate and a bathroom freshener. I have paid to jiomart throug...

Aug 24, 2020 by Joga Ranjan Mohanty

I was promised a refund and didn t recieve it (zomato food app) ^Closed

I ordered food from a restaurant and after ** mins I received a call from the delivery guy saying his vehicle was punchered and he had to get that repaired so immediately msged the customer care saying I ordered a roll which when recieved late ...

Aug 23, 2020 by Neetha Raju

Red chilli dry sauce made us throw the pizza (Pizza Hut) ^Closed

We had ordered * medium pizzas one was class farm fresh pizza. In their base sauce they used so much red chilli that all you can see is chilli seeds and our throat and stomach started burning after * bites we had to throw the entire two pizzas....

Aug 20, 2020 by Tanaya Mohanty

Order not delivered only part refund provided (Swiggy) ^Closed

I am a regular customer of Swiggy. I ordered food item worth Rs. *** on ** August ****. As per the tracking details available, the delivery boy picked-up the order after a long time. Within no time, I was shown that the delivery boy around my ...

Aug 19, 2020 by Harish Chopra (Harry)

Order not received (Dominos Pizzza) ^Closed

I ordered pizza on ** Aug **** at **.** order no. *** but even after more than an hour pizza still not received. I received a call from Dominos pizza @**:** and they wanted to discount me Rs. ***/- but it should be free. They denied and misbeha...

Aug 19, 2020 by Ajay jha

Delivery canceled by Swiggy refund not processed (Swiggy) ^Closed

I had placed an order with swiggy which was canceled without giving me any prior intimation. To give you some background, I am currently at my in-laws place in an army cantt area with limited cell phone network. I had ordered a cake for my pare...

Aug 16, 2020 by Divya Menon

Package not delivered but charged (zomato food app orderid ) ^Closed

On * August I had placed an order for a biryani from Behrouz Biryani -through the Zomato app. There was some problem probably with the delivery van which led to delay .Finally after an hour an a half of waiting , I cancelled the order with beh...

Aug 14, 2020 by Jennifer Juneja

My refund for not delivering as promised (Swiggy) ^Closed

My order was supposed to be delivered in ** mins., However the order took nearly ** mins. I ordered the food on August *, **** at *:**pm and was hoping to be delivered by *:**. I had to start my shift by *:**. The food was delivered after *:** ...

Aug 11, 2020 by Tennyson s

Item missing refusing refund for missing item (Swiggy Bundl Technologies Pvt Ltd ) ^Closed

Swiggy order id #*********** I have ordered one plate roti curry for my mother and one masala dosa for my sister for me idly *pcs placed an order on swiggy restuarant name balaji veg but resturant missed item idly and sent other item regarding ...

Aug 10, 2020 by Suman v

Huge cancellation fee charged (Swiggy) ^Closed

Regarding order #***********, I placed an order for Rs. **** and after two hours of order, order was cancelled and Swiggy charged Rs **** as cancellation fee. They are giving excuse that they tried to call me * times but I did not get any call....

Aug 06, 2020 by Nikhil Raj

Refund not credited (Swiggy) ^Closed

I have ordered food via swiggy on **th and i paid online. Lateron i received a message that what i ordered is not available and i can either cancel.or opt substitute. I opted for free cancellation. On **th I received message that the refund has...

Aug 04, 2020 by Sanu Joseph

Refund not initiated for Order Number (Zomato) ^Closed

Hi, I am writing this email for Order number ********** which I have placed in the name of Sakshi Bajpai for half KG * pack of Kaju katli which was delivered as * pack of * KG kaju katli. After try to reach you order got canceled but no ref...

Aug 02, 2020 by Mayank Bajpai

Pickup centre for tshirt is wrong (Zomato) ^Closed

I have recently downloaded Zomato delivery app to join as a delivery executive. I paid ****rs and the next step was to collect the tshirt and bag. But the pickup centre listed in the app is wrong. I can't collect the tshirt and my account will ...

Aug 02, 2020 by Rithvik Anilkumar

Pricing more than MRP for Grocery (Swiggy) ^Closed

I have ordered Grocery through SWIGGY app and shop name is MARINAKART, old pallavaram chennai, In order DOVE shampoo price is more than actual MRP Price. MRP stands for Maximum Retail price but how come this is legal to sell more than MRP price...

Jul 31, 2020 by Sivasubramanian

Worst pizza want my refund (Pizza Hut Park Street ) ^Closed

I have ordered a pizza from Pizza hut park street the food quality was so horrible it was delivered absolutely cold n there was no chese at all and there was so much tomato plateI was not expecting these from so called huge brand of pizza hut n...

Jul 28, 2020 by Ayesha Rabbani