Food Safety Complaints

Food safety to refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead. To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India. It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant. According to a recent survey more than 10% people are left unsatisfied with the food that was delivered. The most common food complaints include wrong product delivered, stale food delivered, refund not provided etc. So what can be done if you a have food safety complaint in India? First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

However, it has been noticed that sometimes, even these reputed companies close the complaint without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Firstly you can file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx. This is FSSAI based website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here. Finally, you can raise a complaint at your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 30 monthly food complaints.

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Swiggy delivery delay (Swiggy) ^Open

I have ordered biryani from Maharashtra lunch home with ** mins expectation at *:** pm but the time now is *:** and still, the order is being prepared and ** more minutes in addition. ...

Jun 02, 2019 by Umamaheswari N

Payment not refund (Uber Eats India) ^Open

RS. *** worth I ordered by used my card payment but payment error is coming in the uber app and again I tried card payment option for the same order it’s failed again but within * min I got message amount debited twice so order the same food ...

Jun 02, 2019 by Abdul

Order not delivered and no response from vendor (Milkbasket) ^Open

I have recharged my milk basket account with amount **** and after that, I have ordered milk of amount **. But I didn't receive my order and money is deducted from my account. I have raised the issue, sent an email as well but no response. Due ...

Jun 02, 2019 by Shashank Tyagi

Zomato account blocked without reason (Zomato) ^Open

I am a regular Zomato customer from Pune. I have a Zomato Gold membership of * year. Yesterday, when I was placing my order from Zomato app suddenly my account was blocked. For no reason, my account is blocked. When placing the order I was chan...

Jun 02, 2019 by Prasad salwe

Stale food received (Swiggy) ^Open

I ordered chicken Biryani (Order no # ***********). The restaurant people delivered stale and spoiled food. I have taken a small portion of the food then immediately vomiting are coming due to this stale and spoiled food. I am not worried abou...

Jun 02, 2019 by A Muneswararao

Bad quality food from burger king delivered by Swiggy (Burger King) ^Open

I ordered a veg burger and a chicken burger. Both items were terribly bad. Veg burger had no extra melted cheese and chicken burger was completely cold and all the onion and tomato slices had come out of the burger....

Jun 01, 2019 by Sanjana Mathew

Super delay of 50 minutes (Swiggy) ^Open

Super delay of nearly ** minutes Ordered at CharcoalEats for kids ordered at *:**. The parcel picked at *:**. Delivery time was *:** but delivered at *:**. No help on cancellation and from CC but long hold. Food was completly cold and dry. Ki...

Jun 01, 2019 by Mehul C Boradia

Worst quality food (Swiggy) ^Open

ORDER #*********** I placed an order from swiggy on **th May ****from waltair kitchen. Food quality is too worst. Bad smell from chicken pieces. Moreover no seal on pack. I explained everything to customer care agents but I didn't get any hel...

May 31, 2019 by Saikumar

Refund service solution (Zomato) ^Open

I ordered ice cream for my wife. I set my address. After ** minutes they call me and said I given the wrong address and cancelled my order and my amount use in penalty. I share a screenshot and chat with support team first they said amount to r...

May 31, 2019 by Sameer jain

Package not delivered and charged 200 cancellation fee (Swiggy) ^Open

I had ordered food for my parents and had specifically mentioned the delivery address. To my surprise, I got a call from Swiggy team stating address incorrect and by their own choice, they registered my current location as my delivery location....

May 30, 2019 by Shitij Paul

Refund not made (Big Basket) ^Open

DX-BHFVO-********-****** is a prepaid order on the big basket. Products delivered were tampered and I had returned them back. I have been chasing a big basket for the last four days for a refund. Pathetic service mails to CEO elicit no response...

May 30, 2019 by Nagarajan Srinivasan

Service charge at restaurant Broadway Brewery (Broadway Brewery) ^Open

Broadway Brewery is charging a service charge of **% on every bill. They are not seeking consent from guests. We have been there several times and every single time service charge is billed. They have lots of visitors every day imagine the amo...

May 29, 2019 by Atulya Nidhi

Security & user data maintenance (Swiggy) ^Open

Swiggy had failed to resolve the user queries in the time limit. I had reported that someone is using my email id in ordering the food. I had called and emailed the details of those order ( * orders), the support team is just saying we are look...

May 28, 2019 by Venkatesh Madhamanchi

Order not placed (Swiggy) ^Open

Today at *:** pm I made a transaction of Rs *** through my UPI. But they didn't place my order. Please help....

May 26, 2019 by Rahul yadav

Unfair trade practice (Adyar Ananda Bhavan Sweets) ^Open

On the **th of May, I ordered dinner from Adyar Ananda Bhavan Sweets Puram Coimbatore via swingy. I was billed Rs. *** adding restaurant packing charges of Rs.** in the bill. I found that packaging has A*B printed bag and found that packaging c...

May 26, 2019 by Shankar

Cheating customers with bill calculation total (Freshmenu.com ) ^Open

This is with regards to FreshMenu food chain Billing pattern and their new way of misleading and cheating their customers. *) Jumbo Dum Chicken Biryani - Quantity- * *) Samak Al Faham - Quantity - * Item Price: ***/- Coupon code applied: -*...

May 26, 2019 by Ravi Vasamsetty

Damaged goods delivered (Swiggy) ^Open

On the **st of May, I had hosted my birthday party for which I ordered ** large pizza's from the swiggy mobile application. The order number was *********** and the total amount I paid was Rupees ****/- When I opened my pizza boxes to offer to...

May 26, 2019 by Palaash Tarapore

Trick played with me (Travelkhana) ^Open

I placed an order of * chicken biryani, * non-veg thali, *veg thali. I got a call if I have to confirm my order then have to pay partial amount i.e. for * chicken biryani and veg thali. So did I but to play smart travelkhana guy brought me * no...

May 26, 2019 by Mukul singh

Online door ordering (Swiggy) ^Open

At **/**/****, I made a transaction of ** Rs. They deducted immediately from my bank account for the *-month swiggy super subscription. But swiggy super is not unlocked for me. Not yet. It's been * days after I made a payment. Even they are not...

May 26, 2019 by Akhil

Rude behaviour by management at restaurant on asking for bad food served (Krishnas kitchen) ^Open

Very bad Biryani ever tasted till date and the worst service by the staff. They make you wait for so long and then give you burnt food which is so spicy and would corrupt your digestive system. My kind requests to you all not to visit this rest...

May 25, 2019 by Swetha Yellanki