Food Safety Complaints
Food safety to refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead. To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India. It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant. According to a recent survey more than 10% people are left unsatisfied with the food that was delivered. The most common food complaints include wrong product delivered, stale food delivered, refund not provided etc. So what can be done if you a have food safety complaint in India? First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
However, it has been noticed that sometimes, even these reputed companies close the complaint without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Firstly you can file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx. This is FSSAI based website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here. Finally, you can raise a complaint at your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 30 monthly food complaints.
Most Common Issue Reported for Food Safety Complaints
Complaints
Water can amount not returned (Watercan) Open
I have been delivered water cans to my house. Recently we told him that don't further need cans. So kindly take back your water can which was with us and give *** Rs which were reserved for water can. The person is not taking back his can and g...
May 22, 2019 by Girish loya
Under cooked food delivered (Swiggy) Open
Today I have placed an order on Swiggy. I have ordered * plates of veg fried rice from Magnum restaurant. The food was undercooked and tasteless. It's absolute wastage of my money. ...
May 21, 2019 by Priyanka Bhattacharjee
Fake eggs received (Egg suppliers ) Open
Today my son brought a carate full of eggs from a reputed egg whole seller and all eggs are fake. When I broke the egg whites and yolk mixed immediately. So I tested it by burning the egg on gas. The cover started to burn like plastic. This is ...
May 21, 2019 by Anita singh
I'm charged for a carry bag which has printed it's name on it for means of advertisement (Dominos Pizza) Open
The brand for sake of its advertisement charged me with a sum of INR **.**/- if they want to provide us with a service then why are they charging for the bag for extra. ...
May 21, 2019 by Etendra Mishra
I had received just inedible quantity of food with human hair floating in it (Swiggy) Open
I had placed an order for butter chicken costing Rs. *** and above that **% discount was given. But when I opened the foil I was in miserable shock to see it's a packet of oil with few shredded pieces of chicken and human hair floating all over...
May 21, 2019 by Madhuchhanda
Got non vegetarian food against veg order to a person vegetarian since birth (Swiggy) Open
I had placed an order for “Mixed Veg in Hot Garlic Sauce Combo x *” from restaurant China Gatherings DLF Phase * Ggn vide order No. #*********** via swiggy App on */*/**** at *.** pm. I ordered this meal for my regular lunch from swiggy and...
May 21, 2019 by AJAY SHARMA
Whole amount of order charged as cancellation fees (Zomato) Open
I ordered my food from the restaurant at around **:**. The amount showed to be *** after applying the discount coupon. After that, the app asked me for my number and proceeded me to the payments page. The amount deducted was os ***. So I tried ...
May 21, 2019 by SHIVANG TRIPATHI
Pizza not delivered (Zomato) Open
On ** Sept I ordered pizza. The order was cancelled by the store after * hours. After * enquire calls. The guy said we couldn’t deliver your order. We will refund your money in *-* days. It’s been months I haven’t received anything. After...
May 21, 2019 by Akash Shindhe
Cancel order after 25 min (Zomato) Open
I order by Zomato but they cancelled after ** min. Then I contact but no reply by Zomato. So please request you do the best....
May 21, 2019 by Akshat shah
Food delivery cancelled after 2 hrs of placing the order (Biryanibykilo ubereats) Open
I placed an order for biryani via UberEats on Friday, May **th at *.** pm. The delivery partner was Biryanibykilo with outlets across NCR. The order was confirmed and initially estimated arrival was shown as *.** pm. Then it changed to *.** pm ...
May 20, 2019 by Ankit Gupta
False claims by Zomato (Zomato) Open
My order was taking too much time to deliver so had a word with one of their employees on Zomato chat and they said that my food being prepared. It will take **-** mins more to deliver. Then I called Zomato and he said that the restaurant is c...
May 20, 2019 by Salman Khursheed
Refund get refused (Zomato) Open
Food not delivered. The restaurant said they will refund the amount. But refused by Zomato executive....
May 20, 2019 by Amit Singh
Throwing restaurant waste near to my house (Kourtyard) Open
There has been a restaurant running in a purely residential place of Sakchi Aambagan named Kourtyard. They have been throwing the hotel waste outside the house and not in a dustbin. Because of that, the entire area stinks and a lot of diseases ...
May 19, 2019 by Ashish singhania
Food not delivered (Zomato) Open
I ordered special thali from Hotel Shree G Bhagat Tarachand. Order number **********. They cancelled the order last minute saying they tried to call me but my number was not reachable. I didn't receive any message or call from them. They refuse...
May 19, 2019 by Hitesh Malik
Refund transaction amount & changes company policy (zomato food app) Open
I have a request to you that the amount is Rs.*** / - from order to Sitaram Dhaba **th April *:** pm #*********. I have had a very bad experience with a company delivering a food named Mayoter Place with the company Zomato. Who sent me to his c...
May 19, 2019 by SUDHIR DILIPBHAI RAVAL
Cancellation penalty for nothing (zomato food app) Open
I ordered a roll from roll express. On my screen, It was clearly written that the restaurant hasn't confirmed your order yet. Before the restaurant could confirm it, within a minute of ordering I cancelled the order. When the restaurant didn't ...
May 19, 2019 by Taranpreet Kaur
Missed my items in my order gave a coupon which is in return my money (Swiggy) Open
Order food of quantity * in swiggy pop out, received only *. I did a chat they said we apologise and give you a coupon of *** once accepted it tells can't apply for pop out. *) They wasted my time. *) Didn't return my original amount and in r...
May 18, 2019 by John chandra Teja
Package not delivered (Grofers India Pvt Ltd) Open
I have placed an order from Grofers which was supposed to deliver by * am today. How as the company reschedule my order delivery to * pm without my consent but it did not get delivered till * pm. I contacted the delivery boy on his number but h...
May 18, 2019 by Smruti mishra
Order cancelled by zomato and not refund amount (Zomato) Open
I have ordered yesterday evening. After the order, I have received a call from Zomato executive and they tell me your address is wrong and your order will not be delivered. After call discussion I try to call delivery boy he also told me the sa...
May 18, 2019 by Muneesh
Order not delivered nor did I receive a refund (zomato food app) Open
After * hours of ordering food in Zomato, I did not receive the order. The customer service is not responding and this is not the first time it is happening. They are not even processing the refund. ...
May 18, 2019 by Samarjit Singh
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Complaint filed against: Swiggy