Food Safety Complaints
Food safety to refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead. To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India. It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant. According to a recent survey more than 10% people are left unsatisfied with the food that was delivered. The most common food complaints include wrong product delivered, stale food delivered, refund not provided etc. So what can be done if you a have food safety complaint in India? First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
However, it has been noticed that sometimes, even these reputed companies close the complaint without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Firstly you can file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx. This is FSSAI based website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here. Finally, you can raise a complaint at your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 30 monthly food complaints.
Billing exceed the MRP (24 7 Food) Open
I just went to **** food for Maggi in the premise of dks super speciality hospital. The Pepsi cost was ** Rs. But even then he made the bill of ** Rs....
Apr 27, 2019 by Sourabh jindal
Package not delivered (Zomato) Closed
Ordered food at *:** am on dated **/**/** from casa curry. Payment has been deducted from my PayTm wallet. But casa curry and Zomato is not ready to reply and delivery not received. Yesterday also Zomato has cancelled my order without any noti...
Apr 26, 2019 by Manish Kukreja
Excessive charge of cold drinks (Coca Cola (Coke)) Closed
Sprite cold drinks *-litre bottle- The written MRP was ** Rs. Near Jogendranagar railway station, they are charging *** Rs. Multiple rates in multiple shops. They are deciding the rate on their own. Resolve the matter soon....
Apr 26, 2019 by Debashis debnath
Items not matched (Swiggy) Open
I ordered food from the restaurant name Subbayya gari hotel at Hyderabad but when I got the ordered beverage was missing. I made a complaint about that till now no one responding and they closed the issue in the app. I am totally dissatisfied w...
Apr 26, 2019 by Makkena Venkateswara Rao
Found hair in food delivered (Uber Eats India) Closed
I ordered food from uber eats and when I opened the food packaging one of its items has hair in it. I complained to uber eats and its been ** hours but no reply from their side. Seems like they don't even value their customers....
Apr 26, 2019 by Sangita Dad
Package not delivered (Swiggy) Closed
I have ordered a "buy one get one" order of over ***+ tax rupees. They provided only one and saying it was a free order to buy one get one. They said that they gave a **/- to **/-discount coupon for next order and order again with the same amou...
Apr 25, 2019 by Nitin Kumar Bisht
Bad quality food received (Swiggy) Closed
I have ordered kulfi from Bombay kulfi. The kulfi tastes like neem. I complained to swiggy but not getting the proper response. ...
Apr 25, 2019 by Pramod
Unfair charges for air conditioner (Saini Sweets Corner) Open
It was a humid day, therefore, we asked the waiter to put on the A.C. He did accordingly but weren't informed about the A.C. charges. After the course when we went for paying the bill the shop owner charged us with a sum of extra money (** rupe...
Apr 25, 2019 by LASHIKA MEENA
No food and no refund waiting for a month (FreshMenu) Closed
Tried to place an order. They just took the money on *th April but no order placed. I have paid * times for my order via Google pay. I have paid ***.** multiplied by *. I still have no confirmation. Their system is cheating customers for their ...
Apr 25, 2019 by Mahesh Ramakrishna
Food not delivered (Zomato) Open
I ordered food and it is shown delivered. I ordered from Dominos at night and it's not delivered yet. When I talked to customer support they told dominos is not handled by Zomato. They are not refunding me or giving my food back....
Apr 25, 2019 by Kelvin joju
Accepted order and then cancelled it (Ubereats) Closed
I placed the order in Ubereats for which amount was deducted from my account. I received message and mail related to it. The app was showing order accepted page with the time required to deliver but didn't receive mail or message. After a few m...
Apr 25, 2019 by P.S.Nitin
Inconvenience in placing order (Swiggy) Open
Using Swiggy, I ordered food which was later informed about the cancellation on Swiggy end itself as the restaurant was not able to place this order. On asking I was informed about the SOP of *-* business days of getting the refund. However i...
Apr 25, 2019 by Kunal Bhandari
High rates of food and beverages in theater (PVR Cinemas) Closed
I booked tickets for a movie which cost ***/per ticket and when I go to book food item they charged **-** ₹ for *** ml water bottle and for * food bucket popcorn ***-***₹. The price of the cold drink is *** Rs. PVR selling food item at a hi...
Apr 25, 2019 by Amandeep verma
Security concern from restaurant owner (Swiggy) Open
On the evening of **th April ****, I had placed an order from Laziz pizza, beach road, Kozhikode, Kerala using my swiggy app. The order was paid via Paytm and delivered on time thanks to the delivery partner. The problem I had is the owner of t...
Apr 24, 2019 by Sandeep Nair
Extra charging on MRP (Hotel Nikhil Sai) Open
MRP of Kinley mineral water bottle is Rs-**/- per bottle but Hotel Nikhil Sai, Nizamabad is charging for the same is Rs-**/- per water bottle. Hopefully, as per rule, no one should charge more amount than the MRP of the product and the MRP is i...
Apr 24, 2019 by AVIJIT
Bad food quality of restaurant (Swiggy) Open
Worst food quality and no refund is given after request. Poor solution by customer care executive. Please do the needful....
Apr 24, 2019 by SMITA MAHENDRA BAVALEKAR
Food delivered very late along with uneatable condition (Swiggy) Open
I ordered food on swiggy from restaurant Krishna veg, Pradhikaran, Pune. I ordered it at *:** pm and estimated waiting time was of ** mins but I received the package by **:** pm. To add to this problem the food I received was cold due to which ...
Apr 24, 2019 by Sahil agarwal
Shopkeepers charging extra for milk (Local Shopkeeper) Open
Basic dairy items like Milk, Buttermilk are being charged more than the MRP Eg Amul Taaza Milk packet ***ml is ** rupees, it is being sold as **. Amul Buttermilk packet ***ml is of ** rupees, is being sold at **rupees. This is across all the sh...
Apr 24, 2019 by Pallav
Didn't refund amount for bad quality food (Swiggy) Open
I complain about bad quality food too much time. This is too many times they didn't give me compensation or refund for any kind of bad quality food. So I request you grant me the amount for my all bad quality food. After having food just we wer...
Apr 23, 2019 by Nahida
Bad food delivered and threatened of legal action (Zomato) Open
I ordered * pizzas at *.** pm on April **. At about *.** I received those pizzas which were badly damaged and sticking to the top of the pizza box. When I informed through support, the guy named Saurabh straight forward said that he can't do an...
Apr 23, 2019 by Nikhil Yadav
