Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Cockroach parts cound in biscuits (Britania Industrieds ltd) ^Open

I found Cockroach parts in Digestive Biscuits of Britania Industris Ltd. It was shocking for me and I left eating Britania biscuits of any kind. it is really a hazards and dangerous to the health of public those who have a blind trust on he qua...

Jul 01, 2022 by Ajay Kumar

Discount increased on outlet without agreement (Zomato) ^Open

* We are an outlet listed on Zomato in Jamshedpur Jharkhand Res ID ********. Recently the POC of Zomato had approached us to increase our existing discount from **% to **% for existing customer and give **% discount to new customer. We said tha...

Apr 29, 2022 by Sudha Sinha

Order not delivered but charged saying it is delivered (Zomato) ^Open

I have placed an order in Zomato in the evening on **/**/**** and the order got canceled by the restaurent as they were facing some issues in the kitchen. They have messaged me also When I tried to get in contact with zomato for a refund they h...

Apr 04, 2022 by Malluri raviteja

Paid Amount not being refunded by the Swiggy Team (Swiggy) ^Open

I had placed an order with Swiggy dated **-Mar-**** and payment worth Rs *** was made via Paytm (transaction reference no ************ ) . Later the Restaurant had called me as the Delivery boy did not turn to pick the food from the restaur...

Mar 13, 2022 by Rohit PRakash

Broken eggs delivered (Swiggy Bundl Technologies Pvt Ltd ) ^Open

eggs were ordered on swiggy instamart, broken eggs were delivered. post complaint raised with swiggy, swiggy responded to please use them...

Mar 12, 2022 by prashant nayar

Nonveg food delivered instead of veg food (Swiggy) ^Open

Non veg pizza delivered by swiggy instead of veg paneer pizza , which I ate unsuspectingly. being vegetarian by birth and hindu brahmin its against my religion and beliefs . now swiggy is denying the refund saying they will take ** hours mor...

Feb 25, 2022 by akash pandey

Order changed without my permission on zomato (Zomato) ^Open

I ordered *. Manchurian with paneer and *. Sevpuri from Jay bhavani Nadiad, on zomato Without contacting me, the bhel was delivered instead of sevpuri. On contacting zomato support team, I felt like sheer waste of time. This zomato cant even...

Feb 18, 2022 by PARTH PARIKH

I have not received my order (Zomato) ^Open

Hi, on *st Jan i have ordered from zomato Order I'd: ********** But delevery boy kept his phone switched off, Delivery boy mobile number +************. I have tried * * hours to contact him but no answer some times his phone ringing but he w...

Jan 03, 2022 by sravan kumar

Franchise Fee not refunded (Chatar Patar Foods Pvt Ltd) ^Open

I have paid ****** as a token advance to Chatar Patar as a franchise fee on **-Jun-**. During that time itself, It has been discussed and confirmed that, paid amount is totally refundable if I'm not interested to continue the service. Later, ...

Sep 06, 2021 by Ravisundaram

Served BEEF Instead of Chicken Dish Ordered ZOMATO (Zomato) ^Open

On *st August ****, i placed an order via Zomato for ''Chicken Curry'Dish ' which was supposed to be fulfilled by a restaurant in Velachery, Chennai area called ''THE KUMARAKOM'' located at *ST FLOOR, NO.***, Velachery Main Rd, Thanthai Periyar...

Aug 12, 2021 by Rajesh Gopalan

Swiggy delivery quality not good (Swiggy) ^Open

I have ordered Tea from chai point in Swiggy (#************), But the tea is not fresh and also it is cool. immediately raised complaint but they have given the reply " We will get back to you in *-* Hours).. also sent a mail to them they gave ...

Jul 01, 2021 by Lavanya

Food Poisoning due to bad food from Swiggy (Swiggy) ^Open

I have ordered Food from Swiggy on May **th, ****. There was dead insect in the food. I immediately inform Swiggy about that and they just refund the amount. Next day my sister was hit by severe food poisoning and is currently admitted in the h...

Jun 08, 2021 by Gautam Kumar

Spoiled and Burned food delivered (Swiggy Bundl Technologies Pvt Ltd ) ^Open

I have ordered grill chicken in swiggy and food delivered was Burned to black and spoiled food contacted swiggy and they offer coupon for this I refused for same and necessary legal action should be taken on restaurant and swiggy as swiggy is g...

May 25, 2021 by Harsha

Attempt to fraud and change religion Chicken curry delivered for Veg order (Zomato) ^Open

Hi I am pure Vegetarian. I had ordered veg parotha * plates from zomato but instead i received chicken curry with parotha. I came to know that its chicken piece inside when i finished **% of it...

Apr 26, 2021 by Saurabh Khetan

Item missing (Swiggy) ^Open

Dear sir/madam April **th I ordered food from swiggy,from mc Donald's restuarant in my order some items are missing regarding this immediatelyI contacted swiggy support through chat but bot automatically sent mail to swiggy customer support and...

Apr 21, 2021 by Suman v

Want my refund (Pizza Hut) ^Open

I had ordered two pizzas from pizza hut and paid the money through paytm upi . My money got deducted but the pizza hut app says sorry we could not place your order and i got this message in my ph no "Dear Customer, something went wrong & we are...

Apr 08, 2021 by Swetapadma Das

Food not delivered (Zomato) ^Open

I ordered a food using zomato delivery app on ** March **** around *.** and it should delivered by *.** pm but I didn't received any order and on app the are showing order is delivered and I call restaurant also but they are not picking my call...

Mar 29, 2021 by Sushil Gurjar

Received spoiled food (Swiggy Bundl Technologies Pvt Ltd ) ^Open

I have ordered death by chocolate (dbc)from corner House ice cream in swiggy I have received the totally spoiled cake on ice cream with a bad smell when I tried to tell the same in chat support of swiggy they refund me only rs*** instead of ***...

Mar 27, 2021 by Suman v

Food is not covered and not tag of zamato (Zamato ) ^Open

My food came uncovered and no tag and no seal was there of zamato and When I told them I don’t want to eat this food take back the food and want my money back the told leave it’s a long story ...

Mar 24, 2021 by Pramod kandpal

Swiggy super benefits not available (Swiggy) ^Open

I had purchased swiggy super subscription on **st feb for * month of free delivery. I have had a couple of deliveries done since then & delivery fee was waived off. On **th March i try ordering food & see that the swiggy super benefit is no lon...

Mar 14, 2021 by Indranil Ray Chaudhuri

Food not delivered and no refund given (zomato food app) ^Closed

My order number was ********** which I never received. And even after escalating on ID order@zomato.zohodesk.com I have had got no response from the support team . This is so unofficial behavior from Zomato team wherein no one was available to...

Mar 03, 2020 by Nitin Sharma

Food was entirely spilled (Swiggy) ^Closed

Not the first time. whenever we report the food is spilled or not cooked or you get the ready made paratha directly from freezer swiggy shy away from their resposibility always. have been victim for these incidents a lot of time. not about the ...

Feb 02, 2020 by Kalaivani Sekar

Wrong item delivered (Swiggy) ^Closed

Swiggy Order ID: *********** I received wrong order. I ordered for *) Boneless Chicken and *) Chicken Patiala; Total cost Rs. ***. Whereas I received *) Chana Masala and *) Roti. I complain about it on Swiggy Mobile App. Also discuss o...

Jan 31, 2020 by Arif M. H. Khan

Chicken piece in egg curry and also stale food (Swiggy) ^Closed

I ordered egg curry. But in egg curry I found a small chicken piece. Food aslo stale...

Jan 30, 2020 by Damini Narsekar

Package not delivered (Zomato) ^Closed

The delivery guy just showed that food was delivered and when i called him he was not answering. Later blocked me. So my food never came....

Jan 29, 2020 by Shivam

Wrong item delivered (Swiggy) ^Closed

ODER NO #*********** INSPITE OF COMPLAINING SWIGGY THEY HAVEN'T PROVIDED A REFUND...

Jan 29, 2020 by Saquib daiyan

Order not delivered (Zomato) ^Closed

Hi I order food through zomato app and it is not being delivered...and the vallet person they provided also automatically diminished from that...so I am unable to trace the food item......

Jan 28, 2020 by Gourab mohanty

Robbery at Restaurant by Delivery Boys of Swiggy (Swiggy) ^Closed

The Robbery happened on **th Dec ****, by two swiggy delivery boys who came to pick the sandwich Order in mid night . Since after **.** we close the main door and accept only online orders via Backdoor. We gave the cctv footage to swiggy and in...

Jan 28, 2020 by Gabbar

Not received order as expected (Smokin joe) ^Closed

Hi, I had ordered * pizza online from swiggy (smokin Joe's)) Airoli Navi Mumbai. Not received order as expected. Pepper and chilli flakes not received, pizza slices were misplaced inside the box. The condition of the pizza was not in good...

Jan 26, 2020 by Prakash Bawkar

Swiggy delivery of nonveg biriyani on placing a veg biriyani (Swiggy) ^Closed

Order number ***********. I received a non-veg biriyani instead of veg biriyani. Upon talking to customer care, they asked us to mail the pictures of the item. We did it, and we got a mail from swiggy support of sympathy towards our item misp...

Jan 12, 2020 by Shruti Karanth

False cancellation charges (Swiggy) ^Closed

Swiggy claimed that they made an attempt to call me. In reality i received a missed call from a "fraud" number. When I tried to call back, it didn't connect. Next thing I know, my order got cancelled and i was charged a cancellation fee of **.*...

Jan 09, 2020 by Joseph Ben Jacon

Order was cancelled by swiggy after confirmation (Swiggy) ^Closed

I am very very disappointed this kind of behaviour. I placed order with swiggy at ** and waited for two long hour.The delivery partner called me and asked me to come some other place if I want to take my order else he will not deliver the order...

Jan 09, 2020 by Utkarsh Singh

My id swiggy rider please req activate my id (Swiggy) ^Closed

Plz request my id ****** activate ...

Jan 07, 2020 by Amit

Swiggy misleading customers (Swiggy) ^Closed

Order No: *********** Cheesy Alfredo Pasta *. The image that swiggy has posted on the swiggy app is completely different from what was delivered. I'd placed an order for Alfredo Pasta. This was not my first order from Pizza Hut. There is ...

Jan 07, 2020 by Bhanu Prathap Yadav P V

Food not delivered (Zomato) ^Closed

I have placed an order today with ID: ********** with below address. However, food was not delivered as the delivery person went somewhere else and refused to redeliver it to the correct address mentioned with the order. When contacted Zomato c...

Jan 06, 2020 by Saikat chakraborty

Item missing (Swiggy Bundl Technologies Pvt Ltd ) ^Closed

I've ordered * items (* veg fried rice, * chilli gobi, * panneer **, * falooda) on **-Jan-**** @ *.** PM with swiggy. Order # ***********. Among * items, falooda was missing. When I asked the delivery partner, he told me to contact the swigg...

Jan 06, 2020 by Ezhilarasu

Order Cancelled and amount not refunded (Zomato food delivery) ^Closed

The Zomato app is faulty. It always picks up random addresses from your address list if you do not specify it. This time it picked my old address and set it as the delivery address. I noticed it only after placing the order. I immediately used...

Jan 05, 2020 by Saifullah Dabir

STAPLER PINS in Veg Noodles (Zomato) ^Closed

Zomato (Restuarant name India Garden, Electronics City Phase *). For Order dated **/**/**** Order ID **********. *. Veg Noodles has STAPLER PINS....it was bought for kids and as I felt something sharp while eating and found stapler bins ...fe...

Jan 04, 2020 by Soumi Mukherjee

Charged 50 by cancelling the order themselves (Swiggy) ^Closed

I placed an ordered and delivery partner was requested to call me to an alternate number, instead he didn't arrive at my location and he cancelled my order and I've been charged **% of my total fees..The executive says I was not available at my...

Jan 04, 2020 by Roman

Stale harmful food (Swiggy Bundl Technologies Pvt Ltd 125) ^Closed

*********** order no this i recived stale/ cold food which could have make any person sick after that as soon i recived it they didn't give me replacement.. The chicken was smeely that even dogs refused to eat it..how can you acept someone to e...

Jan 04, 2020 by Priyavrat