Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
Commonly Reported Food Safety Complaints in India
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
How to resolve Food Safety Complaints in India?
1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.
4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!
Most Common Issue Reported for Food Safety Complaints
Complaints
Worst food experience (Zomato) Open
Dear sir/madam I have ordered food in Zomato on **th,**th &**th but food was worst taste. I have sent mail also regarding this to help@zomato.com. but they are not responde properly. kindly take action against zomato...
Mar 17, 2024 by ANANDA SIVAKUMAR
Gross Negligence and Substandard Service by Swiggy Order ID (Swiggy instamart) Open
I am filing this complaint to bring to your attention the gross negligence and substandard service I experienced with Swiggy, a prominent food delivery service. On [insert date], I placed an order with Swiggy (Order ID: ***************) for an ...
Mar 09, 2024 by ROUNAK SAHA
Hair in paratha (Haldiram) Open
I have brought haldiram onion paneer partha and i have eate one bite and white hair in the prtha so resolve my isssue ...
Mar 07, 2024 by Amit rana
Swiggy Have Delivered a Non edible food to me and not refunding my amount (Swiggy) Open
I had ordered aloo dum biryani from meghana foods. through swiggy order id : *************** on Tuesday *-**-****. As the food was dangerously, harmfully spicy Im not able to consume it. Im already having BP. forcing me to consume this is not...
Mar 06, 2024 by Sharath Kumar C
Order Refund and Threatened by staff (Dominos India) Open
I ordered from dominos yesterday as the order was showing guaranteed delivery in ** mins so I asked them for a refund on receiving the order late first the outlet representative tried to manipulate me with the wrong terms and conditions and whe...
Feb 29, 2024 by Prateek Rohatgi
Hair in biriyani swiggy dont care about it (Swiggy) Open
Order No: *************** I had a terrible experience with Swiggy today. I ordered food worth Rs. ****/- and found hair in my biryani. When I reached out to Swiggy, they simply told me that they can't do anything about the quality issue. I...
Feb 13, 2024 by Mehul
Swiggy delivered NONVEG food to a VEG household (Swiggy) Open
I ordered VEG Mexican Bowl and they corrupted my religion and my values by sending some NON-VEG items to me, I contacted them regarding this and they refused a refund and asked me to raise feedback...
Feb 08, 2024 by Paresh Chitra
Non veg parcel received and incomplete parcel received (Domino s pizza) Open
Order no. *** Date **/**/**** I order dominos in *:** PM and i received **:**pm Pizza was cold and less toppings I order veg parcel but i received chicken parcel And my order is incomplete Pepsi not received. ...
Feb 05, 2024 by Rahul surana
Order delivered late (Dominos India) Open
I have ordered * Dominos Pizza through swiggy website (order no. **********) and dominos, Ratlam order no. *** on **/**/**** at **:** PM and I received the order at around **:** PM with a full cold food . As dominos is bound with their policy o...
Feb 02, 2024 by Aditya Porwal
Food delivery complaint (Swiggy) Open
I had ordered Peri Peri Shrimps and many more items from easybites by Empire through Swiggy with order id- *************** Total order was of Rs *** But shrimp was *** and the box didn't even contain half of the quantity and it was not fresh ...
Jan 24, 2024 by Sarfaraz Ali Khan
Swiggy account got hacked and placed multiple orders using mobikwik account (Swiggy) Open
The registered mobile number with Mobikwik is **********. To the Team: On December **, ****, someone hacked my Swiggy account without sending me an OTP and placed **,*** rupee Swiggy instamart orders between **:** PM and **:** PM. I'm asking...
Dec 28, 2023 by Ritesh Nikam
Refund not provided (Swiggy) Open
Ordered * pizzas from swiggy, all toppings were spilled and sticked to the box which happened during the delivery process and I had to throw it. I wrote to them but they did not provide me refund. yesterday, i ordered kind fries fiery hell dip ...
Oct 09, 2023 by Ritika Sharma
Cockroach in food delivered but money is not being refunded (Swiggy) Open
I recieved a food order from swiggy on Oct *,**** and after opening the packet I saw a cockroach dead in my food. This was enough to tell me the quality and hygiene of food so unfortunately I had to throw it. It obviously was not edible and hen...
Oct 02, 2023 by Abhishek
Ants in sealed packets of maggi (Nestle India Limited) Open
i bought maggi for my daughter and after making the noodles my daughter noticed that thr is some insect in it and when we saw thr were many ants in the maggi and when we opened another packet we were shocked to see many ants in another packet t...
Sep 29, 2023 by mukesh bhatia
Food not delivered and not refunding the amount of food (Zomato) Open
i have order a cake from my office to surprise my cousin's birthday by entering my cousin's home address manually so its zomato duty to deliver the cake to my cousin's address but zomato guys cancelled my order and ruin his birthday and not rea...
Aug 25, 2023 by Arzaan Khan
Repeated Errors and Inadequate Responses Regarding Orders and (Swiggy Bundl Technologies Pvt Ltd ) Open
I write concerning two recent orders placed on *th and **th August ****, respectively. In both instances, despite selecting different Maggi dishes, I consistently received Vegetable Maggi. The restaurant has acknowledged their mistake for the f...
Aug 21, 2023 by Ayush Somani
Harrassment by a courier (Swiggy) Open
Swiggy courier Om Prakash from Ghata disobeyed the traffic light, hit my car, broke my number plate, repeatedly hit my window with his helmet, spewed abuses in hatred, and broke my rear view mirror and physically harassed me. I've already fi...
Aug 03, 2023 by Karan Sethi
Login OTP not being sent received on BSNL numbers (Dominos India) Open
Login OTP's from Dominos are not being sent/delivered to BSNL numbers. Many persons have complained this to Dominos on twitter which anybody can check. I have informed them through email and fone regarding this but dominos just does not care at...
Jul 29, 2023 by Nishant Kumar
Showed an egg based item as veg (Swiggy) Open
The page shows the cake as veg but it tasted like egg. I called restaurant and they said it's egg based ...
Jul 23, 2023 by Selva Ranjani
Order Cancellation and refund (Tharavad Restaurant Kochi) Closed
Through Swiggy App, I Ordered for * biriyanies on *th January **** from Tharavadu Restuarant, Kochi .Rs.*** debited from my account.After * minutes I Cancelled the order due to Some personal issues. I didn't get the refund not yet. I tried to...
Jan 15, 2024 by Tresa Mathew
Charged GST and not provided GSTIN number by swiggy (Swiggy Bundl Technologies Pvt Ltd ) Closed
I have ordered food from swiggy they charged me CGST and SGST and when i receive invoice i checked there was no GSTIN number mentioned i contacted they told me they cannot provide ...
Oct 07, 2023 by Swaroop Ghude
I payed zomato 1600 fees for joing and it didnt payed me refund and mine account is blocked as well (Zomato India) Closed
I joined zomato and they charged me **** fees for registration bag and uniform they didn't send me uniform and also blocked mine account I want mine refund of **** rupees that i payed I also have reciept...
Sep 10, 2023 by Tirath Mani Sharma
Damaged item received as well as rice packet full of worms (Swiggy instamart) Closed
I ordered about ** items altogether and everything was packed except ice cream. Delivery agent handed me fully damaged ice cream, upon asking he said "compliant kardo kuch nahi hoga" I find it funny as even they know that swiggy never does anyt...
Aug 12, 2023 by Simran Jaiswal
Package not delivered and did not given refund (Swiggy instamart) Closed
I have ordered paneer and some groceries from swiggy instamart, they did not delivered my order and not ready to refund my money Trying to contact them but they have cancelled my order without my permission and did not given any refund money ...
Jul 04, 2023 by Samiksha Pandey
Refund Swiggy one and Initiate disciplinary action against delivery guy (Swiggy) Closed
I was abused verbally by a swiggy delivery guy when I was receiving my order. I want the delivery person reprimanded and my swiggy one subscription money refunded along with an apology letter from the company. The Delivery guy name is Rames...
May 06, 2023 by Govindarajan P
Stale food was supplied resulting into health issue for my children (KFC) Closed
Stale food was supplied resulting into health issue for my children zinger burger/buddy meal was ordered yesterday night on **/*/****...
Feb 16, 2023 by AJIT DESAI
Not giving complete refund in package spillage issue (Swiggy) Closed
I had ordered a pepsi drink and McD burger from swiggy, and when I received my order my whole drink was spilled in the package and my burger also got soggy with it, the drink pack was empty because of the whole spillage. My whole order got wast...
Feb 09, 2023 by Vinayak Nagar
Not delivering the order (Swiggy) Closed
Today on **.**.****,I have ordered a mutton biriyani from Aafiyatos ,Srinagar,kashmir on swiggy for my son A. S. Athish who is studying at Nit srinagar & staying in hostel for his lunch. But the food is not delivered to my son. Kindly make arr...
Dec 18, 2022 by Selvakumar S
Refund not credited (KFC - GURUGRAM DLF CYBER PARK) Closed
On December * / **** at *.** pm (time) i ordered food from kfc- gurugram dlf cyber park. And i did my payment but it showing processing. i wait for ** - ** minutes but it showing processing. And i re order my food and i make a new payment it go...
Dec 10, 2022 by AKHIL XAVIER.P
Swiggy app didn t gave offer as promised (Swiggy) Closed
The Swiggy app mentioned buy * get * pizza for the Over story restaurant in Baner Pune. In reality the app was not giving offer even after adding * pizzhas in the cart so I added only * thinking the restaurant will provide one more for free. No...
Jun 17, 2022 by Rahul khade
Payed for food but didnt recieved (Zomato) Closed
Order id ********** Paid for food and still didn't recieved the items I paid for. Nor they are giving refund. ...
Feb 23, 2022 by Tanish Jamwal
Hair in Zomato Food (Zomato) Closed
I ordered fruit salad & sandwich,but in salad i saw a big (maybe girls hair). This is the second time i observe the thing & when discussed with zomato care they refused to give me refund. Now the food is in dustbin & i paid for it....
Dec 19, 2021 by Kunjal pandya
Charged more than MRP (Swiggy) Closed
I booked an order in INSTAMART (SWIGGY) on */**/****. It has been charged *** rupees, though the MRP is *** rupees only....
Dec 04, 2021 by MURALI KRISHNA
Order not placed but amount paid for (Swiggy) Closed
I paid though my Gpay and it shows I paid to swiggy on my Gpay but the swiggy application hasn't placed my order. I have been trying to figure this out from half an hour ...
Oct 26, 2021 by Nalini ispahani
Payment processed but swiggy not ready to provide a refund (Swiggy) Closed
I have * orders with swiggy in a span of ** days wherein the payment was processed at the google pay end but on the swiggy app it says transaction failed. I have contacted swiggy thrice about this, the first * reps promised me that i would get ...
Aug 29, 2021 by Avishek Majumdar
Swiggy not giving Invoice (Swiggy Bundl Technologies Pvt Ltd ) Closed
Swiggy does not give a legal invoice for items ordered. They claim to send an invoice when requested, but what they send is an order summary which has the specific disclaimer - "This is an acknowledgement of Delivery of the Order and not an act...
Aug 19, 2021 by Chandramouli M S
Order not delivered but showing delivered (Swiggy) Closed
I placed my order yesterday on swiggy from sansmaran hotel for my family , i got a notification from swiggy after a hour showing the order is delivered but the delivery guy never came . I approached the customer service but they wasted my hours...
Aug 16, 2021 by Sandeep Singh
Late Food Delivery and Bad Customer Care (Swiggy) Closed
Ordered ** Kulfi Icecreams Through Swiggy. They Delivered Melted Icecreams After One Hour. Delivery Guy Said He Had Multiple Orders. Customer Care Says No One Responsible. Can Refund Only Rs **.** While I Paid Rs ***.** for the Order Which Was ...
Aug 15, 2021 by Sachin Puri
Payment made order not placed (Swiggy) Closed
I paid via amazon pay and order was not placed..Money was deducted from my account....
Aug 10, 2021 by Hisham Mohammed
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