Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Received wrong food items but Swiggy won t replace it (Swiggy) ^Open

I ordered * mutton dishes but receiceved chicken instead.On complaining their automated chat system asked me to upload photos of food items which i did.On this the system asked me to mail the issue and then their executive will solve problem in...

Jul 12, 2023 by Aatish Kale

Fraudulently charged delivery charges (La Pinos Pizza) ^Open

La Pino's, Gaurakshini Sasaram. I ordered a paneer butter masala personal gaint slice pizza (**.* cm) online from la Pino's website in which it was shown that I won't be charged any delivery charges. But when the delivery guy approached me wi...

Jul 01, 2023 by Ankit

Different food item delivered (Swiggy Bundl Technologies Pvt Ltd ) ^Open

Hi Team, I placed an order with Ten ** restaurant on May **rd, **** at *:** pm with order number #************ from my account registered with mobile number +**-********** and email address borah.kumar.anil@gmail.com. The amount spent was Rs *...

May 30, 2023 by Anil Kumar Borah

Plastic in chicken (Kfc india) ^Open

I have ordered chicken popcorn online through zomato from KFC Preet Vihar Store. While eating we found a large amount of plastic in popcorn....

May 14, 2023 by Poonam Chauhan

Wrong items got delivered and no resolution for the issue (Zomato) ^Open

I got wrong items as whole from the zomato order, though I tried to contact the support soon, I couldnt reach them due to poor customer support from zomato. I have even sent mail to the order@zomato.com as they requested with both video and ima...

May 09, 2023 by Rohit

Package spoiled and spilled (Swiggy) ^Open

The order was picked up before time and delivered within ** mins. Which is why I fail to understand why the pizza got so soggy that it practically was sticking to the base of the pizza box as evident from the video. The pizza was cold, seem...

Apr 15, 2023 by Vinita Gaharwar

Cancel order with fake reason (Zomato) ^Open

I have order some sweets to my friend and mr. Farahan is assigned to deliver the food . He called her but due to some circumstances she missed the call after that she and me tried alot to call him even i tried to contact him by chat but he didn...

Apr 09, 2023 by Ankur Som

Negligence (Wow momos) ^Open

I have ordered veg momos and got non veg momos. Only after taking few bites of it, I was able to uderstand that it was not veg. I called up the restaurant to complain the same, but they are not responding properly. I was said * times that a man...

Apr 06, 2023 by Sindhuja

Food quality issue (Swiggy Bundl Technologies Pvt Ltd ) ^Open

Had health issues after consuming * undercooked pizzas from Pizzahut, when I approach swiggy, they are asking me to contact pizzahut but Pizzahut informed me that only swiggy has my money and they are not refunding. I need full refund of ***...

Mar 20, 2023 by Sheetal

Package Stolen By Swiggy Genie Valet (Swiggy Genie) ^Open

On **th March **** I ordered food from Cafe Porkotini, Kalikapur, Kolkata and then ordered Swiggy Genie to pickup my order since Porkotini didn't have their own delivery partner. Swiggy delivery partner went to the restaurant, picked up my orde...

Mar 20, 2023 by Sinjini Das

Spoiled cadbury crispello (Cadbury Crispello) ^Open

I bought * Cadbury crispello on *th Jan **, my five year old consumed */* of one and shared the rest with me . When I tasted - it has bad taste and smelled like spirit. On closely checking I could see some fungus like white stuff in the crispy...

Jan 05, 2023 by Simran Seherawat Gupta

Receipt not issued (KFC restaurant) ^Open

I have observed multiple times that the staff don't give us receipts after making the payment. Is this to evade taxes and dupe the government? I have been to this KFC outlet at Hill road, bandra West, Mumbai, Maharashtra, India least * times in...

Jan 05, 2023 by Pratik Jaydeokar

Food not delivered (Swiggy) ^Open

Yesterday i have placed my order they made me wait * hour and asked to cancel my order today same thing there repeating yesterday i thought let's understand them and left the issue but same thing there are doing and giveing bribe for next order...

Dec 22, 2022 by Muhib ur rahman

Fake Protein supplement (Crazyvit Surface) ^Open

I ordered Optimum mass gainer *.**kg & dymatize whey protein *.*kg from SquatDeadlift.com website on **/**/****, i received product from crazyvit surface on */**/**** in Rajkot, Gujarat. Both products are totally fake and very low quality produ...

Dec 08, 2022 by Mhd Hamsath

Complaint against Domino s Pizza Pammal Branch Salary not Received (Dominos Pizza) ^Open

I'm Kamali.N. I worked in Domino's pizza, Pammal Branch in Chennai. My Employee id : *******. I started working in Domino's as a part timer as well as full timer (on Weekends and on specific dates) on June **,**** and I relieved the organ...

Oct 08, 2022 by Kamali N

Burt food recieved with foul smell (KRISHNA BHAVAN HINDU HOTEL ) ^Open

This is to inform you that I ordered VEG KOLHAPURI from KRISHNA BHAVAN HINDU HOTEL (Byculla) when I received my order I was shocked to see that the order was packed in a thin plastic bag and on top of that my order was burnt and there was a fou...

Oct 05, 2022 by Bhavesh prajapati

Non veg pizza delivered (Pizza express) ^Open

We ordered from pizza express colaba. We ordered jain pizza. And got delivered non vegetarian pizza. I tasted it and found something strange, Later on after contacting the restaurant we found the we were served non veg pizza. It is strictly...

Sep 26, 2022 by Ankit Salecha

UNHYGIENIC TOILETS AND EXTORTIONATE PRICES WITH POOR QUALITY PRICES (Sweet magic Canal Road) ^Open

unhygienic bathrooms. horrible food. asked for chicken biryani but got mostly bones rather than actually meat. The bathrooms are extremely dangerous enough to cause health hazard to people Can't believe such atrocity in holy temple area...

Sep 25, 2022 by Chandan Chitimalla

Refund not credited (Dominos India) ^Open

i ordered pizza on */*/**.order no *** dominos civil lines gorakhpur. order delivery time * hour ...

Aug 13, 2022 by Ameya Shukla

Unhygienic food preparation (Dominos India) ^Open

Kindly refer to attached video, Domino’s Pizza is making false claims by printing “safest pizza” “* contact” “untouched by hands” on their boxes whereas the attached video taken by us while dining at Dominos Pizza Uran Navi Mumbai...

Jul 08, 2022 by Ahmed N

Fruits not delivered but cash taken (Swiggy) ^Closed

We ordered fruits from swiggy from local vendor shop name : veggies.com Fruits and vegetables We ordered at **/**/**** at *.** pm They notify ordered confirmed but they don't send any notify or call futher at *.** they told order is cancel...

Jul 27, 2020 by Karthikeyan Chandramohan

Items not delivered and not giving refund (Swiggy) ^Closed

I ordered fruits and vegetables from Swiggy worth INR ****. I recieved only items worth INR ***. I did not receive INR *** worth of items at all. When I contacted customer support, they said they can only refund INR *** amount of money as per p...

Jul 13, 2020 by Mahima Maheshwari

Fake restaurant in Zomato (Zomato) ^Closed

It's fake restaurant as I know after order received. It's better to remove this partner from Zomato app. Otherwise I will feel instigate to file consumer complaint. I ordered full butter chicken , they send dog or pig meet instead of chicke...

Jul 10, 2020 by Dawarka dass

Not delivery (Sri Sai Balaji Hotel Mess Biryani) ^Closed

Chicken biryani was not good, there was no bill book, and the chicken was cooked yesterday, the rice was stiff...

Jul 04, 2020 by Peddi veeresham

Hot food in plastic container (Sagar fast food) ^Closed

I ordered food like paneer butter masala from swiggy but my concern is hot gravy getting transfer into plastic container. Over heat gravy melting in plastic. Please ask every restaurant to stop doing like this. Each n every body ordering food a...

Jul 03, 2020 by Venkatesh

Food delivery never handled food properly (Zomato) ^Closed

Hi Jai hind i would like to raise complaint against Zomato.as well as i m big fan of this delivery service provider chain but because of some unprofessional food handler they are loosing their reputation in the market, i m straightly coming t...

Jun 27, 2020 by Gandhi chintan udayankumar

Food not delivered and refund also not processed (Swiggy) ^Closed

I ordered food from Swiggy on *th June, **** in Ahmedabad. At around *.** p.m. the delivery guy called me and told me that he met with an accident and the food is spilled. I informed the Swiggy help and was chatting with Karthik. I have the c...

Jun 17, 2020 by Manoj Pillai

Frozen and out of date meat delivered (Zomato) ^Closed

The fish I ordered was frozen and clearly out to of date . I called the restaurant , they said they'll check and let me know but never called back and did not answer my calls. If I am to get sick after eating this you'll be responsible but I'm ...

Jun 03, 2020 by Rufus Lepcha

Order cancelled by store and order is unsuccessfull (Dominose) ^Closed

*st order was unsuccessfull and *nd order canclled by store , they called me and said mam all pizzas are out of stock right now we are going to cancel the order , I didnt get any credit...

Jun 03, 2020 by Deepali Verma

Money never refunded by Swiggy (Swiggy) ^Closed

We ordered grocery from Swiggy online on **.*.**** vide order No. *********** and prepaid Rs **** through credit card. Swiggy cancelled the order due to Delievery problem in our residential area and promised to refund the prepaid amount Rs****....

May 17, 2020 by Anil Sharma

FOOD ITEMS WITHOUT MFG EXPIRY DATE DELIVERED (Swiggy) ^Closed

I have order following items on Swiggy Amul Butter *** gms, Hersheys Spread Cocoa ***gms & Baking powder vide order Order No: *********** dt **.**.**** The items Amul Butter & Hershey Cocoa Spread are not having Mfg. Date/Expiry Date. Am...

May 10, 2020 by M D V V PRASAD CHOWDARY

Zomato payment failed money deducted (Zomato) ^Closed

I placed an order worth rs. ***.** on Zomato. I made the payment using Google pay. The payment was failed but the money was deducted from my account...

May 07, 2020 by Gautam Sharma

Rotten food and fraud (Swiggy) ^Closed

Order number *********** Order date *th may **** I ordered * chicken item from green chick sector ** noida. One of them were not available so they asked to choose for replacement. When i did, whole order turned to that one item. I still was o...

May 07, 2020 by Atin Taneja

Quantity increase (Ratnaderp supermarket Himayat Nagar ) ^Closed

I was charged more. I have bought one dates packet worth of Rs.***/- but I was charged quantity as *. Looks like deliberate attempt as there’s no need to edit the quantity when customer buys only one packet ...

Apr 27, 2020 by Mahendra gopu

Order not delivered but says delivered (Nandus Chicken) ^Closed

Order Id: ******** Ordered at **:** on *th April ****. Order didn't get delivered but on the mobile application and email says that it has been delivered. I lost money due to their carelessness....

Apr 05, 2020 by Saurabh Sugandh

Not delivered and cancelled later (Zomato) ^Closed

I ordered the food at *:** and till *:** no update. I contacted the ZOMATO gold support and they couldn't connect to delivery boy too. After awhile they cancelled my order. What kind of behavior is this? They made me wait for * hour for the fo...

Apr 02, 2020 by Himanshu

High rate (Edible oil) ^Closed

Retailers sold oil and other nessecary things for making meal in high rate...

Apr 01, 2020 by Vitthal Uttamrao Ekhande

Zomato On time or Free Offer (Zomato) ^Closed

I have ordered lunch (Order Number **********) from a famous restaurant in Hyderabad at **.** pm on **th March **** Order was accepted by the restaurant seconds after placing it. It has an offer "on time or free" so the delivery time for that ...

Mar 14, 2020 by J Sai Tharun

Swiggy charges unnecessary cancellation charges (Swiggy) ^Closed

...

Mar 11, 2020 by Harish deshmukh

Wrong item delivery (Swiggy) ^Closed

Order No:-#***********. I have ordered Veg Briyani From Hyderada Bawarchi on *st March **. I recieved Chicken Briyani in place of Veg Briyani. Here we are pure vegiterian Family. I Contacted Help desk For replacing the item. they refused an...

Mar 05, 2020 by N V surya Teja