Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
Commonly Reported Food Safety Complaints in India
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
How to resolve Food Safety Complaints in India?
1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.
4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!
Most Common Issue Reported for Food Safety Complaints
Complaints
Swiggy delivery quality not good (Swiggy) Open
I have ordered Tea from chai point in Swiggy (#************), But the tea is not fresh and also it is cool. immediately raised complaint but they have given the reply " We will get back to you in *-* Hours).. also sent a mail to them they gave ...
Jul 01, 2021 by Lavanya
Food Poisoning due to bad food from Swiggy (Swiggy) Open
I have ordered Food from Swiggy on May **th, ****. There was dead insect in the food. I immediately inform Swiggy about that and they just refund the amount. Next day my sister was hit by severe food poisoning and is currently admitted in the h...
Jun 08, 2021 by Gautam Kumar
Spoiled and Burned food delivered (Swiggy Bundl Technologies Pvt Ltd ) Open
I have ordered grill chicken in swiggy and food delivered was Burned to black and spoiled food contacted swiggy and they offer coupon for this I refused for same and necessary legal action should be taken on restaurant and swiggy as swiggy is g...
May 25, 2021 by Harsha
Attempt to fraud and change religion Chicken curry delivered for Veg order (Zomato) Open
Hi I am pure Vegetarian. I had ordered veg parotha * plates from zomato but instead i received chicken curry with parotha. I came to know that its chicken piece inside when i finished **% of it...
Apr 26, 2021 by Saurabh Khetan
Item missing (Swiggy) Open
Dear sir/madam April **th I ordered food from swiggy,from mc Donald's restuarant in my order some items are missing regarding this immediatelyI contacted swiggy support through chat but bot automatically sent mail to swiggy customer support and...
Apr 21, 2021 by Suman v
Want my refund (Pizza Hut) Open
I had ordered two pizzas from pizza hut and paid the money through paytm upi . My money got deducted but the pizza hut app says sorry we could not place your order and i got this message in my ph no "Dear Customer, something went wrong & we are...
Apr 08, 2021 by Swetapadma Das
Food not delivered (Zomato) Open
I ordered a food using zomato delivery app on ** March **** around *.** and it should delivered by *.** pm but I didn't received any order and on app the are showing order is delivered and I call restaurant also but they are not picking my call...
Mar 29, 2021 by Sushil Gurjar
Received spoiled food (Swiggy Bundl Technologies Pvt Ltd ) Open
I have ordered death by chocolate (dbc)from corner House ice cream in swiggy I have received the totally spoiled cake on ice cream with a bad smell when I tried to tell the same in chat support of swiggy they refund me only rs*** instead of ***...
Mar 27, 2021 by Suman v
Food is not covered and not tag of zamato (Zamato ) Open
My food came uncovered and no tag and no seal was there of zamato and When I told them I don’t want to eat this food take back the food and want my money back the told leave it’s a long story ...
Mar 24, 2021 by Pramod kandpal
Swiggy super benefits not available (Swiggy) Open
I had purchased swiggy super subscription on **st feb for * month of free delivery. I have had a couple of deliveries done since then & delivery fee was waived off. On **th March i try ordering food & see that the swiggy super benefit is no lon...
Mar 14, 2021 by Indranil Ray Chaudhuri
Negligence of service by swiggy food service (Swiggy) Open
On the *nd of Feb **** at **:**hrs I ordered food for ₹***.**/-only (Items Include a Fried rice and chicken Lollipop) from Sree Subbu Mess, Race course, Coimbatore, through the Swiggy food delivery service. The food was not delivered till **:...
Feb 05, 2021 by Ajai Prasannah.G.S
Selling liquor higher price with the maximum selling price (Patel Liquor Private Limited) Open
Selling liquor blenders pride at a price higher than price to all consumers and and regularly selling liquor higher price with the maximum retail price ,and regularly fraud transaction * to ** lacks and fraud to the customer ,and misbehaving ...
Jan 06, 2021 by Yogesh Tiwari
Poor quality of food rotting items delivered (zomato food app) Open
Dear Sir / Madam, I am writing to you to raise an issue about: Online Food Odering The issue that I have experienced was: Ordered items were pathetic, items were rotting. Dal makhni, paneer were served stale & spoiled. Rotting smell was c...
Dec 25, 2020 by Samrat Chakraborthy
NON VEG FOOD SENT INSTEAD OF VEG (Zomato) Open
WRONG ORDER WAS PLACED BY ZOMATO TO THE RESTAURANT.INSTEAD OF VEG DISH NON VEG WAS SENT TO US AND WAS UNKNOWINGLY CONSUMED BY US FOR WHICH MY RELIGION WAS COMPROMISED ...
Dec 19, 2020 by JAY TOLAT
Swiggy is not refunding my money to the source (Swiggy) Open
Today I tried to order a Birthday cake through Swiggy app. I chose Phonepay as a payment mode but I got a message on the app saying the payment failed and asked to pay again. I did not attempt to pay again as the money was already deducted from...
Dec 14, 2020 by Kumar M
Order placed No Food No money (Swiggy) Open
I placed an order with Swiggy on **-Nov at *:**PM with order# ***********. After **m, I was called to inform that delivery executive had a problem and they had to send a different person. A new order was placed by Swiggy at **:**PM. About **m ...
Nov 28, 2020 by Thiruveedula Prasanth
Received nonveg momos in place of veg momos which I ordered (Swiggy) Open
This loss cannot be recovered with money as my friend is a vegetarian and he ate these momos but they were non veg momos which we got to know later on. My friend is furious on me and swiggy support is not responding over chat. The food was or...
Nov 03, 2020 by Ashish Gangwar
Worms in food item (Dunzo) Open
Order ID: ************************ Oct **, **:** PM I ordered some groceries along with some grapes. Initially, I ordered *kg grapes, but it was reduced to ***grams upon call and confirmation by the delivery representative of dunzo, upon...
Oct 23, 2020 by Akshay Rathnavas
Stale food delivered (Swiggy) Open
I had ordered from Swiggy on *th October ****. The order was delayed. They first said that the delivery executive was caught by the police and now they are assigning a new executive and that will cause some delay. I told them I understand and r...
Oct 05, 2020 by Mohit khanna
It is really disappointing the way I have been harassed for all my recent orders I notice a constan (Swiggy) Open
It is really disappointing the way I have been harassed for all my recent orders I notice a constant negligence in the service I have concerns with my past * orders *. My first order with order number ************ where in I have been a...
Sep 30, 2020 by Vinita Biswas
FOOD ITEMS WITHOUT MFG EXPIRY DATE DELIVERED (Swiggy) Closed
I have order following items on Swiggy Amul Butter *** gms, Hersheys Spread Cocoa ***gms & Baking powder vide order Order No: *********** dt **.**.**** The items Amul Butter & Hershey Cocoa Spread are not having Mfg. Date/Expiry Date. Am...
May 10, 2020 by M D V V PRASAD CHOWDARY
Zomato payment failed money deducted (Zomato) Closed
I placed an order worth rs. ***.** on Zomato. I made the payment using Google pay. The payment was failed but the money was deducted from my account...
May 07, 2020 by Gautam Sharma
Rotten food and fraud (Swiggy) Closed
Order number *********** Order date *th may **** I ordered * chicken item from green chick sector ** noida. One of them were not available so they asked to choose for replacement. When i did, whole order turned to that one item. I still was o...
May 07, 2020 by Atin Taneja
Quantity increase (Ratnaderp supermarket Himayat Nagar ) Closed
I was charged more. I have bought one dates packet worth of Rs.***/- but I was charged quantity as *. Looks like deliberate attempt as there’s no need to edit the quantity when customer buys only one packet ...
Apr 27, 2020 by Mahendra gopu
Order not delivered but says delivered (Nandus Chicken) Closed
Order Id: ******** Ordered at **:** on *th April ****. Order didn't get delivered but on the mobile application and email says that it has been delivered. I lost money due to their carelessness....
Apr 05, 2020 by Saurabh Sugandh
Not delivered and cancelled later (Zomato) Closed
I ordered the food at *:** and till *:** no update. I contacted the ZOMATO gold support and they couldn't connect to delivery boy too. After awhile they cancelled my order. What kind of behavior is this? They made me wait for * hour for the fo...
Apr 02, 2020 by Himanshu
High rate (Edible oil) Closed
Retailers sold oil and other nessecary things for making meal in high rate...
Apr 01, 2020 by Vitthal Uttamrao Ekhande
Zomato On time or Free Offer (Zomato) Closed
I have ordered lunch (Order Number **********) from a famous restaurant in Hyderabad at **.** pm on **th March **** Order was accepted by the restaurant seconds after placing it. It has an offer "on time or free" so the delivery time for that ...
Mar 14, 2020 by J Sai Tharun
Wrong item delivery (Swiggy) Closed
Order No:-#***********. I have ordered Veg Briyani From Hyderada Bawarchi on *st March **. I recieved Chicken Briyani in place of Veg Briyani. Here we are pure vegiterian Family. I Contacted Help desk For replacing the item. they refused an...
Mar 05, 2020 by N V surya Teja
Food not delivered and no refund given (zomato food app) Closed
My order number was ********** which I never received. And even after escalating on ID order@zomato.zohodesk.com I have had got no response from the support team . This is so unofficial behavior from Zomato team wherein no one was available to...
Mar 03, 2020 by Nitin Sharma
Food was entirely spilled (Swiggy) Closed
Not the first time. whenever we report the food is spilled or not cooked or you get the ready made paratha directly from freezer swiggy shy away from their resposibility always. have been victim for these incidents a lot of time. not about the ...
Feb 02, 2020 by Kalaivani Sekar
Wrong item delivered (Swiggy) Closed
Swiggy Order ID: *********** I received wrong order. I ordered for *) Boneless Chicken and *) Chicken Patiala; Total cost Rs. ***. Whereas I received *) Chana Masala and *) Roti. I complain about it on Swiggy Mobile App. Also discuss o...
Jan 31, 2020 by Arif M. H. Khan
Chicken piece in egg curry and also stale food (Swiggy) Closed
I ordered egg curry. But in egg curry I found a small chicken piece. Food aslo stale...
Jan 30, 2020 by Damini Narsekar
Package not delivered (Zomato) Closed
The delivery guy just showed that food was delivered and when i called him he was not answering. Later blocked me. So my food never came....
Jan 29, 2020 by Shivam
Wrong item delivered (Swiggy) Closed
ODER NO #*********** INSPITE OF COMPLAINING SWIGGY THEY HAVEN'T PROVIDED A REFUND...
Jan 29, 2020 by Saquib daiyan
Order not delivered (Zomato) Closed
Hi I order food through zomato app and it is not being delivered...and the vallet person they provided also automatically diminished from that...so I am unable to trace the food item......
Jan 28, 2020 by Gourab mohanty
Robbery at Restaurant by Delivery Boys of Swiggy (Swiggy) Closed
The Robbery happened on **th Dec ****, by two swiggy delivery boys who came to pick the sandwich Order in mid night . Since after **.** we close the main door and accept only online orders via Backdoor. We gave the cctv footage to swiggy and in...
Jan 28, 2020 by Gabbar
Not received order as expected (Smokin joe) Closed
Hi, I had ordered * pizza online from swiggy (smokin Joe's)) Airoli Navi Mumbai. Not received order as expected. Pepper and chilli flakes not received, pizza slices were misplaced inside the box. The condition of the pizza was not in good...
Jan 26, 2020 by Prakash Bawkar
Swiggy delivery of nonveg biriyani on placing a veg biriyani (Swiggy) Closed
Order number ***********. I received a non-veg biriyani instead of veg biriyani. Upon talking to customer care, they asked us to mail the pictures of the item. We did it, and we got a mail from swiggy support of sympathy towards our item misp...
Jan 12, 2020 by Shruti Karanth
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's