How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
Food safety to refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead. To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India. It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant. According to a recent survey more than 10% people are left unsatisfied with the food that was delivered. The most common food complaints include wrong product delivered, stale food delivered, refund not provided etc. So what can be done if you a have food safety complaint in India? First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
However, it has been noticed that sometimes, even these reputed companies close the complaint without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Firstly you can file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx. This is FSSAI based website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here. Finally, you can raise a complaint at your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 30 monthly food complaints.
Food not delivered but i was charged (Zomato) Open
Dear sir, Due respect i shalu singh is using zomato for years and then has faced small issues regarding delivery and those issues were solved but few months back i raised a issue of my order not being delivered yet i was shown in my app that i...
Aug 25, 2020 by Shalu singh
Swiggy is over charging customers under the name of packing charges (Swiggy) Open
I made an order from Swiggy and the bill charged was Rs.*** which included taxes + packing charges. However when I received the parcel which had a physical copy of the bill , the amount mentioned was Rs.*** (taxes+packing charges). This cle...
Aug 19, 2020 by Tousif
Cancelled arbitrarily (Swiggy) Open
Legal notice sent to them, but they least bothered simply sending some emails and by calling with some lame excuses. Sir, today I placed a breakfast order with your company, ORDER No.*********** and the same was accepted by you and amount o...
Aug 17, 2020 by M KISHORE KUMAR
Delivered food is which is not upto the mark and when complaint received police and death threats fr (Pizza Hut) Open
NOTE : PLEASE MY ENGLISH IS WEAK i had an order which was around *.* years back which i complaint that time itself but was not taken care of while i was new in bangalore i also almost forgot then few days back i was thinking of order from p...
Aug 12, 2020 by prince kumar agarwal
Refund not given (Swiggy) Open
I was to be given a refund of *** against my order having order number #***********. It was pending from **th of july and they are saying again and again that they have made the manual payment it will be credited in *-* days. They have made the...
Aug 11, 2020 by Ankit Anand
It was not hot and bad Quality (Pizzahut ) Open
I had ordered pizza today take away from powai outlet in Mumbai, i got a call to come after ** mins to collect i was standing there within ** mins and the order was cold lying at the desk of the outlet i asked the person he said it's ready sinc...
Aug 09, 2020 by Harsh Vora
Liquor Sold on Extra Price (Madhuloka Liquor Boutique Private Limited) Open
I bought a Chivas Regal ** years aged bottle manufacture dated **th feb **** with batch no LPAN****. The MRP on the cover quoted INR *,***.** /- but Madhuloka (No. ***/*, Near Cosmos Mall, Bangalore, Karnataka - ******) billed it at INR *,***/-...
Aug 07, 2020 by Pratik Tidke
Wrong packaging and concesutive error (Swiggy) Open
I have ordered through National bakers through Swiggy and some other restaurants and everything I was provided the order with Zomato packaging which ask me to challenge safety measures. Every time either I had to complaint it through email, ch...
Aug 07, 2020 by Inderjeet singh
Package was not delivered (Swiggy Bundl Technologies Pvt Ltd ) Open
I had ordered a meal of Rs.*** , the delivery partner never delivererd the order ,i never received any call or anything from the delivery guy . It feels he deliberately ate away the whole thing . I ordered the the food at night. No on called ...
Aug 06, 2020 by Kaustubh
Received wrong food (Swiggy) Open
Hello, This is to inform you that I received bad quality food and wrong items *. I got medium popcorn for large *. I recived something else for * pc leg piece chicken *. Not cooked well. I couldn't eat *. No dips ...
Aug 03, 2020 by Sushith
Company not provide the proper solution (Swiggy) Open
I have order food from SWIGGY but I have received a different item with some missing items and then I contact SWIGGY regarding this but their behaviour is really worst and they offer me ** rupees coupon in front of my *** rupees this is really ...
Jul 17, 2020 by Nikhil Singh Pawar
Swiggy web site using images from my FoodBlog website without any consent (Swiggy) Open
One of the restaurent "Pind Di Rasoi" (in West Block, Amanora Mall, Hadapsar, Pune) which is part of delivery network under Swiggy Brand is using images from our cooking blog web-site "www.blissofcooking.com" without our consent. Speciall...
Jul 15, 2020 by Sangita Agrawal
Worst food delivered (Zomato 3 bros restaurant) Open
I have received worst quality food...
Jul 08, 2020 by Prashant varshney
Noise from Chimney Exhaust (Dominos Bangalore) Open
Hi Team, This is to bring in the inconvenience ,mental stress and health hazards that I am facing due to the continuous Chimney exhaust noise coming from the Domino's outlet on Kaggadaspura road. This crosses to a limit more than ** decibels....
Jul 03, 2020 by Arshia Fathima
Zomato delivered the unhealthy Smelly food (Zomato) Open
Hi, I have order a pizza from zomato on *-july-****.After ** min they have delivered the pizza in sealed box on my buildings gate. I took the delivery and come to the house and open the box.I saw pizza was in its worst situation.like piece...
Jul 02, 2020 by Girraj Gandhi
Swiggy did not deliver my Order and did not refund my money (Swiggy) Open
Order No: *********** with Swiggy. Order date: *st July **** I had ordered Brownies from Theobroma. This order never got delivered to my residence. I was told the packet was not delivered because my number was not reachable. I would like...
Jul 02, 2020 by Rahul Bhattacharya
Service and refund (Sd foods ) Open
Mujhe kavyansh man power solution ka no just dial se mila, kavyansh ki taraf se barkha naam ki ladki ne baat ki , mujhe ek cook chahiye tha , jisko provide karane ke liye barkha ji ne ****₹ mange jisme se maine ****₹ advance diye , or * feb...
Jun 28, 2020 by ASHISH GARG
8 month Salary pending (Ganges Indian Restaurant Beijing China ) Open
Ganges indian Restaurant beijing china .. is own * restaurants in china .. owners is Indian . From Pune .. base .. Work this company ** years , no government holiday, working **hours per day , His cut my salary * years **** cny per mon...
Jun 27, 2020 by Vikram singh
Received Expired food from Swiggy (Swiggy) Open
Received expiry food from A restaurant partner with Swiggy. The pickle which was sent witht he food was ezpired * months ago and couple of people ate eat. ...
Jun 23, 2020 by Mehul Sanghavi
Order not taken No food Delivered But money deducted (Pizza Hut) Open
My amount of ***.** was deducted from PAYTM wallet but order was not taken by the Pizza Hut application, also after calling them they only said it will get refund automatically without taking any details of the transaction. UTR : CITIN********...
Jun 21, 2020 by Aniket Wadkar
Pricing more than MRP for Grocery (Swiggy) Closed
I have ordered Grocery through SWIGGY app and shop name is MARINAKART, old pallavaram chennai, In order DOVE shampoo price is more than actual MRP Price. MRP stands for Maximum Retail price but how come this is legal to sell more than MRP price...
Jul 31, 2020 by Sivasubramanian
Worst pizza want my refund (Pizza Hut Park Street ) Closed
I have ordered a pizza from Pizza hut park street the food quality was so horrible it was delivered absolutely cold n there was no chese at all and there was so much tomato plateI was not expecting these from so called huge brand of pizza hut n...
Jul 28, 2020 by Ayesha Rabbani
Fruits not delivered but cash taken (Swiggy) Closed
We ordered fruits from swiggy from local vendor shop name : veggies.com Fruits and vegetables We ordered at **/**/**** at *.** pm They notify ordered confirmed but they don't send any notify or call futher at *.** they told order is cancel...
Jul 27, 2020 by Karthikeyan Chandramohan
Items not delivered and not giving refund (Swiggy) Closed
I ordered fruits and vegetables from Swiggy worth INR ****. I recieved only items worth INR ***. I did not receive INR *** worth of items at all. When I contacted customer support, they said they can only refund INR *** amount of money as per p...
Jul 13, 2020 by Mahima Maheshwari
Fake restaurant in Zomato (Zomato) Closed
It's fake restaurant as I know after order received. It's better to remove this partner from Zomato app. Otherwise I will feel instigate to file consumer complaint. I ordered full butter chicken , they send dog or pig meet instead of chicke...
Jul 10, 2020 by Dawarka dass
Not delivery (Sri Sai Balaji Hotel Mess Biryani) Closed
Chicken biryani was not good, there was no bill book, and the chicken was cooked yesterday, the rice was stiff...
Jul 04, 2020 by Peddi veeresham
Hot food in plastic container (Sagar fast food) Closed
I ordered food like paneer butter masala from swiggy but my concern is hot gravy getting transfer into plastic container. Over heat gravy melting in plastic. Please ask every restaurant to stop doing like this. Each n every body ordering food a...
Jul 03, 2020 by Venkatesh
Food delivery never handled food properly (Zomato) Closed
Hi Jai hind i would like to raise complaint against Zomato.as well as i m big fan of this delivery service provider chain but because of some unprofessional food handler they are loosing their reputation in the market, i m straightly coming t...
Jun 27, 2020 by Gandhi chintan udayankumar
Food not delivered and refund also not processed (Swiggy) Closed
I ordered food from Swiggy on *th June, **** in Ahmedabad. At around *.** p.m. the delivery guy called me and told me that he met with an accident and the food is spilled. I informed the Swiggy help and was chatting with Karthik. I have the c...
Jun 17, 2020 by Manoj Pillai
Frozen and out of date meat delivered (Zomato) Closed
The fish I ordered was frozen and clearly out to of date . I called the restaurant , they said they'll check and let me know but never called back and did not answer my calls. If I am to get sick after eating this you'll be responsible but I'm ...
Jun 03, 2020 by Rufus Lepcha
Order cancelled by store and order is unsuccessfull (Dominose) Closed
*st order was unsuccessfull and *nd order canclled by store , they called me and said mam all pizzas are out of stock right now we are going to cancel the order , I didnt get any credit...
Jun 03, 2020 by Deepali Verma
Money never refunded by Swiggy (Swiggy) Closed
We ordered grocery from Swiggy online on **.*.**** vide order No. *********** and prepaid Rs **** through credit card. Swiggy cancelled the order due to Delievery problem in our residential area and promised to refund the prepaid amount Rs****....
May 17, 2020 by Anil Sharma
FOOD ITEMS WITHOUT MFG EXPIRY DATE DELIVERED (Swiggy) Closed
I have order following items on Swiggy Amul Butter *** gms, Hersheys Spread Cocoa ***gms & Baking powder vide order Order No: *********** dt **.**.**** The items Amul Butter & Hershey Cocoa Spread are not having Mfg. Date/Expiry Date. Am...
May 10, 2020 by M D V V PRASAD CHOWDARY
Zomato payment failed money deducted (Zomato) Closed
I placed an order worth rs. ***.** on Zomato. I made the payment using Google pay. The payment was failed but the money was deducted from my account...
May 07, 2020 by Gautam Sharma
Rotten food and fraud (Swiggy) Closed
Order number *********** Order date *th may **** I ordered * chicken item from green chick sector ** noida. One of them were not available so they asked to choose for replacement. When i did, whole order turned to that one item. I still was o...
May 07, 2020 by Atin Taneja
Quantity increase (Ratnaderp supermarket Himayat Nagar ) Closed
I was charged more. I have bought one dates packet worth of Rs.***/- but I was charged quantity as *. Looks like deliberate attempt as there’s no need to edit the quantity when customer buys only one packet ...
Apr 27, 2020 by Mahendra gopu
Order not delivered but says delivered (Nandus Chicken) Closed
Order Id: ******** Ordered at **:** on *th April ****. Order didn't get delivered but on the mobile application and email says that it has been delivered. I lost money due to their carelessness....
Apr 05, 2020 by Saurabh Sugandh
Not delivered and cancelled later (Zomato) Closed
I ordered the food at *:** and till *:** no update. I contacted the ZOMATO gold support and they couldn't connect to delivery boy too. After awhile they cancelled my order. What kind of behavior is this? They made me wait for * hour for the fo...
Apr 02, 2020 by Himanshu
High rate (Edible oil) Closed
Retailers sold oil and other nessecary things for making meal in high rate...
Apr 01, 2020 by Vitthal Uttamrao Ekhande
Zomato On time or Free Offer (Zomato) Closed
I have ordered lunch (Order Number **********) from a famous restaurant in Hyderabad at **.** pm on **th March **** Order was accepted by the restaurant seconds after placing it. It has an offer "on time or free" so the delivery time for that ...
Mar 14, 2020 by J Sai Tharun
How to file a complaint against Company?
"Number of times I tried to get a refund from OYO but they did not bother. But after I approached Voxya, they nicely handled the matter and I got my refund."
Samit Brahmachari
Complaint filed against: OYO Hotels