Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
Commonly Reported Food Safety Complaints in India
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
How to resolve Food Safety Complaints in India?
1. Contact Food Aggregator
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
2. Report to FSSAI
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
3. Send a Legal Notice
4. File a Consumer Forum Case
Most Common Issue Reported for Food Safety Complaints
Complaints
Dileep kumar M J on Nov 2, 2019
Blue Dart Courier – Package not delivered Closed
This complaint is against Blue dart courier service. My daughter Mili M D was applied for a visa to Gorgia for studying medicine .The agency was V F S Global service Delhi.Visa stamped by embassy and send to my da...
Shyam Kumar V P on Sep 4, 2019
Track On Courier – Track On courier not deliveringClosed
We despatched stickers to Bangalore on **/**/** under consignment No. ********** and the same is at Mallashweram from **/**/** onwards from the delivery place is very nearby. But as on the date they have not yet del...
Rohan saharan on Sep 3, 2019
Gati Safe Cargo Movers – Activa not delivered Closed
I gave my activa to be transported from Chennai to Rohtak. It's been more than * month now but the lady over the phone keeps on saying that it's in Pune. Moreover, she is asking me to pay **** more to release the bi...
Deepak Aldangadi on Aug 29, 2019
DTDC – Letter not deliveredClosed
Letter with cheque sent on **st August **** and returned undelivered on **nd August **** to their hub in Mumbai.Cheque sent for dues vide consignment no.M******** dated **st August ****.
DINESH KUMAR on Aug 28, 2019
Trackon Couriers Pvt Ltd – Courier not receivedClosed
Date **/**/**** को मैने कोरियर किया था मुझे बतया गया था कि आप का कोरियर * दिनों में लुधियाना पहुचा जायेगा लेकिन मुझे आज ** दिन हो गये है मेरा कोरियर अभी तक नही पहुंच है लुधियाना में मेरा बाँदा गया था उनके आफिस...
SUDHANSHU JHA on Aug 28, 2019
Agarwal Packer & Movers – Breakage of television in transportClosed
In the month of march I have to sift from kolkata to patna,I took the service of agarwal packer and movers,they didnot mention to take the insurance for the goods.They didnot delivered the goods in time,after lots o...
Vishnu V on Aug 28, 2019
Xpreesbees – Package not delivered and showing as deliveredClosed
I made an order through paytm mall. A watch and a slipper on **th Aug ****. Delivery through Xpressbees. On **th Watch arrived at location hub ernakulam and in paytn app order shows which is delivered. And it's **...
Bibhanshu Baibhav on Aug 27, 2019
Skyking Courier Service – Package not deliveredClosed
One a important documents whose value is more than amount, since a long time after ** days courier has not been dispatched on his destination but arrived destination district
Soumya on Aug 26, 2019
Delhivery courier – Package not deliveredClosed
The package is marked delivered without my consent and the delivery boy is playing with me since last * days to get the product delivered
Sruthi Kodali on Jul 18, 2019
Delhivery courier – Package not delivered Closed
I’ve ordered * packages from * different places almost * weeks ago. I received one. The other shows that they’ve reached the office and out for delivery every day but never reach me. At the end of the day, they upda...
NambiRajan S on Jul 18, 2019
Dtc Worldwide Packers & Movers Bangalore – DTC worldwide packers and movers cheatingClosed
With a proper quotation, I agreed to move my things from Bangalore to Chennai by DTC Worldwide Packers & Movers Bengaluru. Even after one month of time they not giving an invoice for the paid amount. I have to submi...
Venkata Kotaiah on Jul 18, 2019
Professional Couriers – Package not delivered Closed
I have not received order yet from one month. It showing in the same office. Please help with this.
Arvind Pandey on Jul 4, 2019
Dtc Movers And Packers – Package not deliveredClosed
On **th May **** I shipped * suitcases and * cartons of household goods clothes, suits, memorabilia, expensive decorative items etc from Mumbai to Hyderabad. I was planning to reach Hyderabad after **nd Jun so aske...
Shanmugasundaram on Jun 30, 2019
Patel Packers And Movers – Higher charges for Part loadClosed
With reference to Quotation No. **** dated */**/**** and Bill No.*** dated **/**/****, the below are the lapses and unprofessional services. The goods were packed at my home in Mumbai on *th June. An agreed amount...
Preeti Suman on Jun 7, 2019
FedEx – Package not deliveredClosed
Please support. POD - ************ dated **.**.** Reached at Hyderabad Local FedEx facility on **.**.** Delivered on **.**.** (after a week) citing manpower issues & backlogs. Another courier: POD - *********...
Preg on Jun 2, 2019
Fed Ex – Package not delivered for 2 weeksClosed
I am supposed to get my package on **th May till date not delivered by FedEx team. Daily calling them repeating the same story again and again but no use. How very irresponsible to customers just saying a simple sen...
Priyanshu Rana on May 13, 2019
Woodlands Packers – Shipment received in damaged conditionClosed
Woodlands Packers from Chandivali Mumbai first quoted a price to transport a bike from Mumbai to Hyderabad. Once they picked the bike they called and asked for more money. When I said this is a fraud and I don't wan...
Shashi Thapliyal on May 8, 2019
Ecom Express – Wrong and substandard saree received Closed
I had ordered a red colour silk saree, but the saree that I have received is of an entirely different colour and extremely cheap cloth. I feel this is a fraud company and they are fooling innocent customers. The mob...
K.eswarara rao on May 3, 2019
Gati Cargo Movers – Package not deliveredClosed
I gave the order on April **st ****. My order Dkt no: *********. My order no: ********* (Pigeon smart glass gas stove). Gati courier agent doing intentionally fraud delivery attempt. I asked with customer care ab...
Kiran on Apr 29, 2019
DTDC – Courier not deliveredClosed
The invoices valued *****₹ are courier to Mumbai address. The recipient did not receive the courier. Consignment no Z********.
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