Food Safety Complaints
Food safety to refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead. To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India. It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant. According to a recent survey more than 10% people are left unsatisfied with the food that was delivered. The most common food complaints include wrong product delivered, stale food delivered, refund not provided etc. So what can be done if you a have food safety complaint in India? First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
However, it has been noticed that sometimes, even these reputed companies close the complaint without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Firstly you can file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx. This is FSSAI based website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here. Finally, you can raise a complaint at your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 30 monthly food complaints.
Non veg delivered in place of veg (Swiggy) Open
I had ordered for paneer butter masala with phulka and roti but swiggy delivered me chicken masala with phulka and roti. This is hurt to my religious sentiments since I am a vegetarian. Here is the swiggy order id ***********....
Aug 02, 2019 by Vinay Kumar R
Order picked but not delivered (Zomato) Open
I had placed a food order on the **th of July **** at around **:** pm and did the payment online of Rs *** online. The order was from Karama restaurant, mosque road. The order is included a Tawa shawarma and a masala french fries. After waitin...
Jul 31, 2019 by Shah Faisal Khan
Not refund (Swiggy) Open
My order canceled by company and not refund my lose amount ...
Jul 30, 2019 by Aashu yadav
Charged for food not delivered (Ubereats) Open
Unethical business practices coupled with the most pathetic customer support among delivery options in India. They only give template responses on social media and respond like mindless robots over chat/phone. I placed an order on July **th ...
Jul 28, 2019 by Akash selvaraj
Order not delivered and kept waiting more than 3 hours (Swiggy) Open
Ordered chicken biryani from Kondapur Posts house restaurant using Swiggy. But the order is picked up by another executive rather by the assigned executive. I spoke to the customer care guy but didn't resolve the issue. Waited around * hrs stil...
Jul 28, 2019 by Shabaz Ahammad Pamaluru
Food not delivered (Swiggy) Open
*. Ordered food from Swiggy and restaurant did not confirm the order for the next ** mins. *. I started a chat with the customer care and proactively asked to check if I need to reorder or this order is coming ( as I have already faced this ki...
Jul 25, 2019 by Akhil Namdev
Food not delivered (Zomato) Open
Ordered food. Money deducted. Marked delivered but did not get the package. After repeated attempts the response from customer care "I understand your situation. Please wait. Regret inconvenience". ...
Jul 24, 2019 by Vikram
Food not delivered (Swiggy) Open
I ordered my dinner through Swiggy on Sat */**/****, at *:** pm, ref #***********. There was no update about my food till **:** pm at which time I contacted the delivery partner. He mentioned his bike broke down and asked that I should contact...
Jul 22, 2019 by Manivannan Chandran
Extra amount charged (Local Shop Sharma Sweets) Open
I have purchased full cream milk on **/**/** from Sharma sweets, near Temple Railway colony, Ambala Cantt. He will be the extra charged amount of * Rs from MRP amount. MRP amount is full cream milk of * kg ** Rs and he is charged to ** Rs. I as...
Jul 21, 2019 by Rajesh Bharfwaj
Happy occasion of son's birthday turned into a nightmare by zomato (Zomato) Open
Order No. ********** Also, the bigger issue I want to highlight is how zomato manipulated/inserted chat text attributing to me which I did not type. I have elaborated this below. All timestamps below are taken directly from Zomato app: I had...
Jul 21, 2019 by Archana V.G.
Packaged mineral water charged more than double from MRP (pangea Reaturant kota) Open
I have taken * no mineral water bottle which MRP Rs. ** /- and they charged Rs ** /- per bottle. I have told but they not agree. It's not done....
Jul 21, 2019 by Pankaj varshney
Order not delivered nor refund money (Uber Eats) Open
There is no clear customer support resolution. I got to know that there is no transparency, no support available to resolve a query. Disappointed well, it is self-explanatory. I ordered something which never came and my money has deducted no re...
Jul 21, 2019 by Chinmay e
Package is not delivered (Uber Eats) Open
My delivery address is saint solider school sector * Pratap Nagar Jaipur Rajasthan. The delivery partner didn’t arrive here. When I call to uber customers support they said it was GPS fault We will not give any refunds ...
Jul 20, 2019 by Yogendra Nagar
Fake brown eggs delivered (Grofers) Open
On Grofers platform, hen eggs are selling brown fake eggs at a very cheap price. I checked the quality of the eggs and found out eggs are fake. This is like playing with the sentiments of the customer. Also when I tried to lodge a complaint aga...
Jul 18, 2019 by Kushagra Varshney
Refund not received (Swiggy) Closed
Swiggy has not ensured that I have received a refund despite repeated efforts to obtain the same. Please do the needful....
Jul 18, 2019 by Gayathri.S
Harsh language of delivery boy (Swiggy) Closed
Actually, my friend ordered food for me in swiggy. Later I got to know that she has given a wrong address. When I apologised and tried to guide him to my location, he started yelling at me and that made me feel so worse. I cancelled his deliver...
Jul 18, 2019 by Ayesha Fathima
Regarding refund problem (Swiggy) Open
I have ordered ** Aussie barbecue veg pizza from swiggy on **nd July ****. Order no is (order #***********) and (order #***********). Now dominos reversed that payment on the same day but from the swiggy side, they are showing that payment is...
Jul 18, 2019 by SHEETAL MATHUR
My money not refunded (Swiggy) Open
On July *st ** pm I ordered. Even after * hr, the delivery boy didn't come. When I called him he says cancel your order? Is that the way he says? When I call him back after some time he switches off the phone, then I contacted swiggy care they ...
Jul 18, 2019 by Avinash
Charged amount twice for single order (Dominos Pizza) Open
I ordered pizza via net banking and during the process, the first-time transaction failed. I started the transaction again and it was successful. But money got deducted both the times. I told the issue to dominos and they said that they will ch...
Jul 18, 2019 by Mohit Rawat
Stinking food from swiggy (Swiggy) Closed
I ordered this order from swiggy. They provide me with bad quality food and they are not ready to compensate for that. I have attached the order details with food....
Jul 18, 2019 by Pranitdarekar
