Food Safety Complaints
Order not delivered (Zomato) Open
I placed an order on * June **** at **:** a.m. from Biryani Bhaijaan, Gurgaon. The order was accepted and then ** minutes later I was informed that my order will not be delivered. Zomato is cheating its customers....
Jun 01, 2019 by Shantanu Gupta
Super delay of 50 minutes (Swiggy) Open
Super delay of nearly ** minutes Ordered at CharcoalEats for kids ordered at *:**. The parcel picked at *:**. Delivery time was *:** but delivered at *:**. No help on cancellation and from CC but long hold. Food was completly cold and dry. Ki...
Jun 01, 2019 by Mehul C Boradia
Worst quality food (Swiggy) Open
ORDER #*********** I placed an order from swiggy on **th May ****from waltair kitchen. Food quality is too worst. Bad smell from chicken pieces. Moreover no seal on pack. I explained everything to customer care agents but I didn't get any hel...
May 31, 2019 by Saikumar
Refund service solution (Zomato) Open
I ordered ice cream for my wife. I set my address. After ** minutes they call me and said I given the wrong address and cancelled my order and my amount use in penalty. I share a screenshot and chat with support team first they said amount to r...
May 31, 2019 by Sameer jain
Package not delivered and charged 200 cancellation fee (Swiggy) Open
I had ordered food for my parents and had specifically mentioned the delivery address. To my surprise, I got a call from Swiggy team stating address incorrect and by their own choice, they registered my current location as my delivery location....
May 30, 2019 by Shitij Paul
Refund not made (Big Basket) Open
DX-BHFVO-********-****** is a prepaid order on the big basket. Products delivered were tampered and I had returned them back. I have been chasing a big basket for the last four days for a refund. Pathetic service mails to CEO elicit no response...
May 30, 2019 by Nagarajan Srinivasan
Service charge at restaurant Broadway Brewery (Broadway Brewery) Open
Broadway Brewery is charging a service charge of **% on every bill. They are not seeking consent from guests. We have been there several times and every single time service charge is billed. They have lots of visitors every day imagine the amo...
May 29, 2019 by Atulya Nidhi
Security & user data maintenance (Swiggy) Open
Swiggy had failed to resolve the user queries in the time limit. I had reported that someone is using my email id in ordering the food. I had called and emailed the details of those order ( * orders), the support team is just saying we are look...
May 28, 2019 by Venkatesh Madhamanchi
Order not delivered and cancelled without information (Swiggy And Adyar Ananda Bhavan Sweets) Closed
I ordered for dinner at *:** PM and swiggy app show me the estimated time of delivery ** minutes. I called to delivery boy number provided by swiggy after the expected time over so delivery boy denied delivering the dinner. I complain about the...
May 27, 2019 by Ashish Goyal
Money not refunded (Swiggy) Closed
On **th May I had order food for my child. Order id # ***********. I had placed the order at * pm and Swiggy simply cancelled the order at **:** pm. My child was starving badly and had to sleep without eating anything. Now it's more than ** day...
May 27, 2019 by Rakesh Shinde
Missing item from dish ordered (Swiggy) Closed
Ordered mutton rassa fry. Delivered was only rassa (gravy) without mutton pieces. What's shown on swiggy app is different from what delivered. It's cheating. My question if you order chicken masala. Don't expect chicken pieces in it? Or swiggy ...
May 27, 2019 by Sachin
Order not placed (Swiggy) Open
Today at *:** pm I made a transaction of Rs *** through my UPI. But they didn't place my order. Please help....
May 26, 2019 by Rahul yadav
Unfair trade practice (Adyar Ananda Bhavan Sweets) Open
On the **th of May, I ordered dinner from Adyar Ananda Bhavan Sweets Puram Coimbatore via swingy. I was billed Rs. *** adding restaurant packing charges of Rs.** in the bill. I found that packaging has A*B printed bag and found that packaging c...
May 26, 2019 by Shankar
Cheating customers with bill calculation total (Freshmenu.com ) Open
This is with regards to FreshMenu food chain Billing pattern and their new way of misleading and cheating their customers. *) Jumbo Dum Chicken Biryani - Quantity- * *) Samak Al Faham - Quantity - * Item Price: ***/- Coupon code applied: -*...
May 26, 2019 by Ravi Vasamsetty
Food not delivered (Swiggy) Closed
I have placed an order which was promised to deliver within ** min. More than one-hour delivery guy deliberately disconnecting the call. Customer care agent not even replying....
May 26, 2019 by Puja dutta
Damaged goods delivered (Swiggy) Open
On the **st of May, I had hosted my birthday party for which I ordered ** large pizza's from the swiggy mobile application. The order number was *********** and the total amount I paid was Rupees ****/- When I opened my pizza boxes to offer to...
May 26, 2019 by Palaash Tarapore
Trick played with me (Travelkhana) Open
I placed an order of * chicken biryani, * non-veg thali, *veg thali. I got a call if I have to confirm my order then have to pay partial amount i.e. for * chicken biryani and veg thali. So did I but to play smart travelkhana guy brought me * no...
May 26, 2019 by Mukul singh
Online door ordering (Swiggy) Open
At **/**/****, I made a transaction of ** Rs. They deducted immediately from my bank account for the *-month swiggy super subscription. But swiggy super is not unlocked for me. Not yet. It's been * days after I made a payment. Even they are not...
May 26, 2019 by Akhil
Cheated by zomato (zomato food app) Closed
I made an order on **th May **** (**:** am) through Zomato. While placing the order it shows me a cost for Rs. **/- INR but after confirmation of the order from my side a sum of Rs. ***.** INR has been deducted from my paytm wallet. Till today ...
May 26, 2019 by Rajni
