Food Safety Complaints

Food safety to refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead. To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India. It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant. According to a recent survey more than 10% people are left unsatisfied with the food that was delivered. The most common food complaints include wrong product delivered, stale food delivered, refund not provided etc. So what can be done if you a have food safety complaint in India? First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

However, it has been noticed that sometimes, even these reputed companies close the complaint without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Firstly you can file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx. This is FSSAI based website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here. Finally, you can raise a complaint at your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 30 monthly food complaints.

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Different order (Swiggy) ^Open

I ordered a Mango wafer Thickshake but it was totally different from what I ordered. It’s Taste was also disappointing. I wanted a refund for that particular order as it was one hell of an expensive Thickshake, but they refused to do so. T...

Jan 13, 2020 by Alok Ranjan

Bad food delivered with poor quality money not refunded (Zomato India) ^Open

It was bad food with rotten meat in the momo served to me from wow momo and it was having inedible food in it, I complained but it was not solved and rather they didn't communicate any further although it was said it will be resolved. I need a ...

Jan 12, 2020 by Raunak Nayak

Poor Quality Cold Food (Swiggy) ^Open

Received poor quality food and Swiggy has refused to provide refund...

Jan 11, 2020 by Kevin Sanghvi

Swiggy Ordered food items were missed 3 out of 5 (Swiggy Bundl Technologies Pvt Ltd ) ^Open

I have ordered * items from Swiggy which costs around ₹*** on *st Jan ****. But Swiggy has delivered only * items. rest of * items were missed to deliver. We have identified that, In restaurant bill shown only for * items which was de...

Jan 04, 2020 by Subbareddy Ambati

Zomato Gold charges (Zomato) ^Open

I was charged with zomato gold membership due to their stupid app interface with just doesn't work properly and the moment it happened "accidently", I informed customer chat support, now they don't help ever. I have been sending emails to zo...

Jan 03, 2020 by Aman Agarwal

Online paid ordered not delivered (Domino S India) ^Open

I Am Prashanth Kumar. I Have Placed An Order From Zomato App To Your One Of Your Domino's Outlet On *st Jan **:**am But I Havent Got My Order, So I Tried Calling On *********** Several Times Till *am Till Then All Your Executives Have Asked Me ...

Jan 03, 2020 by Prashanth kumar V

Received bad quality food refused to refund (Swiggy) ^Open

I have received spoiled chicken which is very bad smell chicken was totally spoiled regarding this I have contacted swiggy they refused to refund/replacement Order id #*********** Empire restaurant...

Jan 02, 2020 by Suman v

Worst quality of Biryani I ever had (Behrouz Biryani) ^Open

WORST BIRYANI QUALITY I ever tasted, spent lots of money and the delivery came in almost * hours. No tracking available. Tracking guy never picks up the call. After the delivery was late I thought atleast I got the biryani but believe me the ta...

Jan 02, 2020 by Nishant Kumar

Order not delivered (Swiggy) ^Open

I placed an order on Swiggy at **:** pm on **-Dec-** but the delivery executive didn't deliver me anything till *:** a.m. on *st Jan, **** and pressed the delivery button, meanwhile I was talking about this incident with the customer care execu...

Jan 01, 2020 by Anjay Kumar

Wrong Item Delivered and not providing Refund (Swiggy) ^Open

Hi, I have ordered food on Swiggy **th Dec ****. Order placed at: **/**/****, **:** PM Order delivered at: **/**/****, **:** PM I have ordered * items from * restaurant. Out of that * item was wrong, instead of the item I have ordered, which...

Dec 30, 2019 by Krishnnan kartik

Order cancelled but money not refunded (Zomato) ^Open

When Will I get my refund? ORDER ID: ********** They have Already Stored Sweets I also Went To restaurant to Cancel the Order I already Told Them Not to Prepare .and now don't say That You have charged whole My money as cancelation fee I wil...

Dec 28, 2019 by Akshit Mohal

Online food order app cheating (Zomato food delivery) ^Open

I have order food on ZOMATO app from khaderbagh, mehdipatnam,hyderabad location on **th december ****,at **.** PM.I have paid the amount as prepaid but during some reason i have immediately cancel my order,even there is no customercare number a...

Dec 27, 2019 by Shivakrishna kadiyam

MRP and manufacturing date is erased and it seems product is outdated and is different (Swiggy) ^Open

I ordered two ice-cream one is butterscotch and rainbow cassette. But butter one is different and MRP and DATE of MANUFACTURE is erased which is mandatory. I took strong objection but they denied for refund. I think food delivery company mu...

Dec 24, 2019 by Atul Prakash Prajapati

Wrong item delivered (Swiggy) ^Open

I ordered Rs. *** pastries on swiggy. But I received something else. I complaint so many times to customer care but no proper resolution given and also there has been no refund of my money. This is happening *rd time that either the quantity wa...

Dec 24, 2019 by Mitesh Rathi

Non vegetarian food delivered (Uber Eats India) ^Open

Hello Team, On **nd of December **** (*:** pm) I ordered veg club sandwich to my residence in Punjagutta through Uber Eats app from chef bakers ameerpet Hyderabad. They delivered Non vegetarian sandwich which contains egg and meat! We’re Bra...

Dec 23, 2019 by Vishal Raghu Gajul

Refund not received (Swiggy) ^Open

Sir, I Arindam Guin tried to place an order on swiggy on **.**.****. i paid rs *** from my payzapp wallet. As per swiggy confirmation it was a failed transaction but today i.e. as on **/**/**** i haven't received the refund. Payment partner...

Dec 21, 2019 by Arindam Guin

SWIGGYWrong Item Delivery No Refund (Swiggy) ^Open

Yesterday ** Dec ****, I have ordered (ORDER#***********) * full quantity of Punjabi Kofta & * full quantity of Veg Kolhapuri as some important guests arrived at my house. But I have delivered with * full quantity of Kaju dish. As my guest dont...

Dec 16, 2019 by RAVI KULKARNI

Non delivery and Non refund (Zomato) ^Open

Order number ********** date * th dec **** order from The Frankies,Civil Lines,Jabalpur.Food not delivered ,Excuses given were wrong location by delivery person,then during interactions with customer care, the person repeatedly changed his ver...

Dec 15, 2019 by Pallavi shreshtha

I RECEIVED NON VEG FOOD WHEN I ORDERED VEG FOOD (zomato food app) ^Open

Yesterday i ordered * veg thali in zomato. But i received non veg food. inside it has meat and egg. i am pure vegetarian. but zomato tried making making me to eat nonveg. Immediately i reported this but they called me after **hours. now zomato...

Dec 13, 2019 by Anudeep M

Partial order cancelled and refund takes 5 days (Swiggy) ^Open

I ordered food from swiggy on **th nov with prepaid amount. Part of the order was not available so got a recorded call from swiggy asking to replace items in the cart. Post that the second item i ordered on their request was also not available....

Nov 28, 2019 by Niyati Whawal

Refund back (Dominos Pizza) ^Closed

I had ordered few eatables on Jan *st night but I have not received anything which I have ordered from the delivery guy, but when I called they say its delivered... I need my refund back. ...

Jan 03, 2020 by Vineeth R

Missing items in the order and rest item which received was uncooked and too oily (Swiggy) ^Closed

I ordered * item from swiggy from tunday kebabi (indirapuram) on *st january ,**:** PM ,Order ID:*********** *-mughlai pratha -* pcs which was missing from the order which I received (i opened the order in front of delivery executive ,he was t...

Jan 03, 2020 by Vikas kumar singh

Refund not received (Zomato food delivery) ^Closed

They are not available first of all a customer cannot reach the care - they said lot of things bla bla bla still nothing is going on ...

Jan 02, 2020 by Sammu

Order cancelled without reason (Uber Eats) ^Closed

I placed order on Google nearby * am from a restaurant which is * kms away approximately, arrival time was *.** am later it changed to *.** am and then to * am and later it got cancelled on their own, they are making fun of people who are been ...

Jan 02, 2020 by Siddhesh Rajkumar Magar

Double amount charged (Behrouz Biryani) ^Closed

I order * biryanis from behrouz and paid through Google pay. It says transaction processing but since it did not happen within the required time, behrouz did not confirm the order. I had to order again and pay via cash. The next day my google p...

Jan 01, 2020 by Ishaan Basavaraj

Wrong order delivered (Swiggy) ^Closed

I had placed order today *st Jan **** from Paratha Chowk using SWIGGY Platform, however I received wrong order. ...

Jan 01, 2020 by Aamir Khan

Order not received (Zomato food delivery) ^Closed

I am prashanth kumar. I have placed an order from zomato app to your one of your outlet on *st jan **:**am but i havent got my order, so i tried calling on *********** several times till *am till then all your executives have asked me to wait ...

Jan 01, 2020 by Prashanth kumar V

Received wrong food item but not refund (Swiggy) ^Closed

I ordered two item Maggi cheese burst pizza and paneer butter masala but pizza is different from what I ordered and item is also horrible delivered to me. Then I complain through email but all they had apology, later I asked for refund but the...

Dec 17, 2019 by Atul Prakash Prajapati

Order not placed after payment (KK Traders 101 G V NAGAR CHANDNICHOWK DELHI ) ^Closed

Respected Sir, i ordered for redmi* mobile ** nos. for Rs****/-(Rs *** each) on **/**/**** and made payment also through googlepay app. But after paying money my order was not confirmed and nobody is replying my call. Kindly do the needful. Tha...

Dec 02, 2019 by R Prabhakar

Order not delivered (Swiggy) ^Closed

I ordered a biryani worth rs. *** from swiggy today and I didn't receive the order and it was showing delivered on the app. When I contacted their customer care executive he told me that their delivery guy is saying that he had delivered the or...

Dec 01, 2019 by Shubham Bansal

Double charged for pizza delivery (Dominick pizza patialashowing 10 ) ^Closed

I ordered * pizza .they show *** RS amount after taxes.but when I pay online they charged RS ***.payment .after * minutes they deducted again of RS ***. Double cheating by zomatto.very fraud company.i will not order in future....

Dec 01, 2019 by Kuldip Singh

Received a totally wrong items (zomato food app) ^Closed

Order no. ********** I ordered a mutton liver and mutton keema from madeena hotel using Zomato But i received a totally different items chicken fry and chicken masala and then i raised a compliant against a this by means of mailing to given...

Nov 29, 2019 by Vijayaragupathy

Received wrong items (Swiggy) ^Closed

Order id #*********** i ordered mixed sweets but i got laddus i informed to customer care agents but there is no proper help i want my refund right away...

Nov 28, 2019 by Saikumar

Double amount charged (Baba resturant phusro) ^Closed

When I ordered, the charge of meal is **%discount but I paid full amount.i m very disappointed. Your Swiggy order no. #*********** for Rs. *** is expected to arrive in the next ** mins. Track your order here: http://swig.gy/QOI*M*...

Nov 27, 2019 by Pankaj Singh yadav

Payment requests from zomato on google pay without even ordering anything (Zomato) ^Closed

I haven't ordered anything from Zomato since many weeks , still today i received random payment requests from Zomato on my google pay app . The payment request was of Rs *** , it was sent twice. Is it a scam to extract money without orders or...

Nov 27, 2019 by Neha Rani

Rude behavior of the deivery boy (Swiggy) ^Closed

Very rude behavior of the delivery boy and as well as got the melted the ice cream which i have already thrown in dustbin ... As well as while i asked for the refund they just kept saying the one line again and again...worst experience with swi...

Nov 27, 2019 by Kashish

Received wrong item (Swiggy) ^Closed

Order id# *********** i ordered chicken biryani and fruit punch...but i got veg biryani i contacted with swiggy customer care but they are not providing any solution please initiate my *** rupees refund immediately...

Nov 27, 2019 by Saikumar

Bad quality food received (Swiggy) ^Closed

I have ordered a order from swiggy order no. *********** it's quality was very bad and i got delivery after many time and it has pacakaging issue also this is very bad I have ordered many time from other account but this is very my order qualit...

Nov 26, 2019 by Gurnoor

Spillage of items in the order (Swiggy) ^Closed

I have ordered a beakfast items from the swiggy and what i got is a items with splillage of chutney all around the cover. When i asked for the refund the are not able to provide me.They said that they'll provide a coupon worth **rs. Please help...

Nov 26, 2019 by Varun

Money debited twice (Swiggy) ^Closed

I placed an order in swiggy on **th october **** For which I was debited twice. And every time I spoke to the customer support team I wasn t getting a proper resolution they kept saying I ll recieved an email I ll recieved a call from the sup...

Nov 26, 2019 by Sanjana