Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Item missing (Swiggy) ^Open

Dear sir/madam April **th I ordered food from swiggy,from mc Donald's restuarant in my order some items are missing regarding this immediatelyI contacted swiggy support through chat but bot automatically sent mail to swiggy customer support and...

Apr 21, 2021 by Suman v

Want my refund (Pizza Hut) ^Open

I had ordered two pizzas from pizza hut and paid the money through paytm upi . My money got deducted but the pizza hut app says sorry we could not place your order and i got this message in my ph no "Dear Customer, something went wrong & we are...

Apr 08, 2021 by Swetapadma Das

Food not delivered (Zomato) ^Open

I ordered a food using zomato delivery app on ** March **** around *.** and it should delivered by *.** pm but I didn't received any order and on app the are showing order is delivered and I call restaurant also but they are not picking my call...

Mar 29, 2021 by Sushil Gurjar

Received spoiled food (Swiggy Bundl Technologies Pvt Ltd ) ^Open

I have ordered death by chocolate (dbc)from corner House ice cream in swiggy I have received the totally spoiled cake on ice cream with a bad smell when I tried to tell the same in chat support of swiggy they refund me only rs*** instead of ***...

Mar 27, 2021 by Suman v

Food is not covered and not tag of zamato (Zamato ) ^Open

My food came uncovered and no tag and no seal was there of zamato and When I told them I don’t want to eat this food take back the food and want my money back the told leave it’s a long story ...

Mar 24, 2021 by Pramod kandpal

Swiggy super benefits not available (Swiggy) ^Open

I had purchased swiggy super subscription on **st feb for * month of free delivery. I have had a couple of deliveries done since then & delivery fee was waived off. On **th March i try ordering food & see that the swiggy super benefit is no lon...

Mar 14, 2021 by Indranil Ray Chaudhuri

Negligence of service by swiggy food service (Swiggy) ^Open

On the *nd of Feb **** at **:**hrs I ordered food for ₹***.**/-only (Items Include a Fried rice and chicken Lollipop) from Sree Subbu Mess, Race course, Coimbatore, through the Swiggy food delivery service. The food was not delivered till **:...

Feb 05, 2021 by Ajai Prasannah.G.S

Selling liquor higher price with the maximum selling price (Patel Liquor Private Limited) ^Open

Selling liquor blenders pride at a price higher than price to all consumers and and regularly selling liquor higher price with the maximum retail price ,and regularly fraud transaction * to ** lacks and fraud to the customer ,and misbehaving ...

Jan 06, 2021 by Yogesh Tiwari

Poor quality of food rotting items delivered (zomato food app) ^Open

Dear Sir / Madam, I am writing to you to raise an issue about: Online Food Odering The issue that I have experienced was: Ordered items were pathetic, items were rotting. Dal makhni, paneer were served stale & spoiled. Rotting smell was c...

Dec 25, 2020 by Samrat Chakraborthy

NON VEG FOOD SENT INSTEAD OF VEG (Zomato) ^Open

WRONG ORDER WAS PLACED BY ZOMATO TO THE RESTAURANT.INSTEAD OF VEG DISH NON VEG WAS SENT TO US AND WAS UNKNOWINGLY CONSUMED BY US FOR WHICH MY RELIGION WAS COMPROMISED ...

Dec 19, 2020 by JAY TOLAT

Swiggy is not refunding my money to the source (Swiggy) ^Open

Today I tried to order a Birthday cake through Swiggy app. I chose Phonepay as a payment mode but I got a message on the app saying the payment failed and asked to pay again. I did not attempt to pay again as the money was already deducted from...

Dec 14, 2020 by Kumar M

Order placed No Food No money (Swiggy) ^Open

I placed an order with Swiggy on **-Nov at *:**PM with order# ***********. After **m, I was called to inform that delivery executive had a problem and they had to send a different person. A new order was placed by Swiggy at **:**PM. About **m ...

Nov 28, 2020 by Thiruveedula Prasanth

Received nonveg momos in place of veg momos which I ordered (Swiggy) ^Open

This loss cannot be recovered with money as my friend is a vegetarian and he ate these momos but they were non veg momos which we got to know later on. My friend is furious on me and swiggy support is not responding over chat. The food was or...

Nov 03, 2020 by Ashish Gangwar

Worms in food item (Dunzo) ^Open

Order ID: ************************ Oct **, **:** PM I ordered some groceries along with some grapes. Initially, I ordered *kg grapes, but it was reduced to ***grams upon call and confirmation by the delivery representative of dunzo, upon...

Oct 23, 2020 by Akshay Rathnavas

Stale food delivered (Swiggy) ^Open

I had ordered from Swiggy on *th October ****. The order was delayed. They first said that the delivery executive was caught by the police and now they are assigning a new executive and that will cause some delay. I told them I understand and r...

Oct 05, 2020 by Mohit khanna

It is really disappointing the way I have been harassed for all my recent orders I notice a constan (Swiggy) ^Open

It is really disappointing the way I have been harassed for all my recent orders I notice a constant negligence in the service I have concerns with my past * orders *. My first order with order number ************ where in I have been a...

Sep 30, 2020 by Vinita Biswas

No BAR Code and Manufactured date on FMCG Package (United India Foods Indore ) ^Open

No Manufacturing date and Bar code on package box of Rs.*.**/- wraffle chocolates. This makes the goods(food items) hazardous to public at large as expired products will be consumed....

Sep 23, 2020 by Madan Sai

Cancelled order without reasons and charged entire order amount as cancellation fee (Swiggy) ^Open

I had ordered my weekly groceries by * pm. as usual I was waiting for my order to get delivered. It was around * pm that might be last slots of swiggy grocery orders. Swiggy has not only cancelled the order without reasons but made it as non re...

Sep 16, 2020 by Sahana S P

Refund and food quality (zomato food app) ^Open

i ordered in zomato *th sep .In that order quantity missing and bad smell. i caht with customer support ,they said, your money will refund in your account within * business days ,. ** is completed, i raise a mail also .but no use, i ate that f...

Sep 16, 2020 by pavankumar g

I didn t do any order and amount should be debited from my account (Zomato) ^Open

I am vishal raj . The issue is that on **/**/**** at **:** from :- Terminal owner name - ZOMATO GURGAON. Terminal id - PU****** Transaction no - ************ Amount - ₹***.** This transaction made by zomato without my information ...

Sep 02, 2020 by Vishal raj

Swiggy cancellation fee dispute (Swiggy) ^Closed

Placed a complaint for a missing food item with swiggy . They gave an option to refund or said they ll send the food item but it was too late and we had already eaten . Now , they are charging me a cancellation fee for a ‘ missing item’ whi...

Oct 02, 2020 by Anuradha turner

Items missing in my order (Zomato) ^Closed

Ordered from KFC banjara hills through zomato on **th september *.** pm Order no ********** * item, chicken hot wings were missing and zomato was not giving me a solution irrespective of the emails, and chats with zomato support staff . ...

Oct 01, 2020 by Rakesh Melam

Money deducted from my bank account but the order status its showing declined (Jiomart) ^Closed

Amount deducted from my account but its showing the order is declined on jiomart. I have order * packets of lays, * packets of maggi instant pizzta,A share pack of Cadbury perk chocolate and a bathroom freshener. I have paid to jiomart throug...

Aug 24, 2020 by Joga Ranjan Mohanty

I was promised a refund and didn t recieve it (zomato food app) ^Closed

I ordered food from a restaurant and after ** mins I received a call from the delivery guy saying his vehicle was punchered and he had to get that repaired so immediately msged the customer care saying I ordered a roll which when recieved late ...

Aug 23, 2020 by Neetha Raju

Red chilli dry sauce made us throw the pizza (Pizza Hut) ^Closed

We had ordered * medium pizzas one was class farm fresh pizza. In their base sauce they used so much red chilli that all you can see is chilli seeds and our throat and stomach started burning after * bites we had to throw the entire two pizzas....

Aug 20, 2020 by Tanaya Mohanty

Order not delivered only part refund provided (Swiggy) ^Closed

I am a regular customer of Swiggy. I ordered food item worth Rs. *** on ** August ****. As per the tracking details available, the delivery boy picked-up the order after a long time. Within no time, I was shown that the delivery boy around my ...

Aug 19, 2020 by Harish Chopra (Harry)

Order not received (Dominos Pizzza) ^Closed

I ordered pizza on ** Aug **** at **.** order no. *** but even after more than an hour pizza still not received. I received a call from Dominos pizza @**:** and they wanted to discount me Rs. ***/- but it should be free. They denied and misbeha...

Aug 19, 2020 by Ajay jha

Delivery canceled by Swiggy refund not processed (Swiggy) ^Closed

I had placed an order with swiggy which was canceled without giving me any prior intimation. To give you some background, I am currently at my in-laws place in an army cantt area with limited cell phone network. I had ordered a cake for my pare...

Aug 16, 2020 by Divya Menon

Package not delivered but charged (zomato food app orderid ) ^Closed

On * August I had placed an order for a biryani from Behrouz Biryani -through the Zomato app. There was some problem probably with the delivery van which led to delay .Finally after an hour an a half of waiting , I cancelled the order with beh...

Aug 14, 2020 by Jennifer Juneja

My refund for not delivering as promised (Swiggy) ^Closed

My order was supposed to be delivered in ** mins., However the order took nearly ** mins. I ordered the food on August *, **** at *:**pm and was hoping to be delivered by *:**. I had to start my shift by *:**. The food was delivered after *:** ...

Aug 11, 2020 by Tennyson s

Item missing refusing refund for missing item (Swiggy Bundl Technologies Pvt Ltd ) ^Closed

Swiggy order id #*********** I have ordered one plate roti curry for my mother and one masala dosa for my sister for me idly *pcs placed an order on swiggy restuarant name balaji veg but resturant missed item idly and sent other item regarding ...

Aug 10, 2020 by Suman v

Huge cancellation fee charged (Swiggy) ^Closed

Regarding order #***********, I placed an order for Rs. **** and after two hours of order, order was cancelled and Swiggy charged Rs **** as cancellation fee. They are giving excuse that they tried to call me * times but I did not get any call....

Aug 06, 2020 by Nikhil Raj

Refund not credited (Swiggy) ^Closed

I have ordered food via swiggy on **th and i paid online. Lateron i received a message that what i ordered is not available and i can either cancel.or opt substitute. I opted for free cancellation. On **th I received message that the refund has...

Aug 04, 2020 by Sanu Joseph

Refund not initiated for Order Number (Zomato) ^Closed

Hi, I am writing this email for Order number ********** which I have placed in the name of Sakshi Bajpai for half KG * pack of Kaju katli which was delivered as * pack of * KG kaju katli. After try to reach you order got canceled but no ref...

Aug 02, 2020 by Mayank Bajpai

Pickup centre for tshirt is wrong (Zomato) ^Closed

I have recently downloaded Zomato delivery app to join as a delivery executive. I paid ****rs and the next step was to collect the tshirt and bag. But the pickup centre listed in the app is wrong. I can't collect the tshirt and my account will ...

Aug 02, 2020 by Rithvik Anilkumar

Pricing more than MRP for Grocery (Swiggy) ^Closed

I have ordered Grocery through SWIGGY app and shop name is MARINAKART, old pallavaram chennai, In order DOVE shampoo price is more than actual MRP Price. MRP stands for Maximum Retail price but how come this is legal to sell more than MRP price...

Jul 31, 2020 by Sivasubramanian

Worst pizza want my refund (Pizza Hut Park Street ) ^Closed

I have ordered a pizza from Pizza hut park street the food quality was so horrible it was delivered absolutely cold n there was no chese at all and there was so much tomato plateI was not expecting these from so called huge brand of pizza hut n...

Jul 28, 2020 by Ayesha Rabbani

Fruits not delivered but cash taken (Swiggy) ^Closed

We ordered fruits from swiggy from local vendor shop name : veggies.com Fruits and vegetables We ordered at **/**/**** at *.** pm They notify ordered confirmed but they don't send any notify or call futher at *.** they told order is cancel...

Jul 27, 2020 by Karthikeyan Chandramohan

Items not delivered and not giving refund (Swiggy) ^Closed

I ordered fruits and vegetables from Swiggy worth INR ****. I recieved only items worth INR ***. I did not receive INR *** worth of items at all. When I contacted customer support, they said they can only refund INR *** amount of money as per p...

Jul 13, 2020 by Mahima Maheshwari

Fake restaurant in Zomato (Zomato) ^Closed

It's fake restaurant as I know after order received. It's better to remove this partner from Zomato app. Otherwise I will feel instigate to file consumer complaint. I ordered full butter chicken , they send dog or pig meet instead of chicke...

Jul 10, 2020 by Dawarka dass