Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
Commonly Reported Food Safety Complaints in India
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
How to resolve Food Safety Complaints in India?
1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.
4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!
Most Common Issue Reported for Food Safety Complaints
Complaints
Refund not provided (Swiggy) Open
Ordered * pizzas from swiggy, all toppings were spilled and sticked to the box which happened during the delivery process and I had to throw it. I wrote to them but they did not provide me refund. yesterday, i ordered kind fries fiery hell dip ...
Oct 09, 2023 by Ritika Sharma
Cockroach in food delivered but money is not being refunded (Swiggy) Open
I recieved a food order from swiggy on Oct *,**** and after opening the packet I saw a cockroach dead in my food. This was enough to tell me the quality and hygiene of food so unfortunately I had to throw it. It obviously was not edible and hen...
Oct 02, 2023 by Abhishek
Ants in sealed packets of maggi (Nestle India Limited) Open
i bought maggi for my daughter and after making the noodles my daughter noticed that thr is some insect in it and when we saw thr were many ants in the maggi and when we opened another packet we were shocked to see many ants in another packet t...
Sep 29, 2023 by mukesh bhatia
Food not delivered and not refunding the amount of food (Zomato) Open
i have order a cake from my office to surprise my cousin's birthday by entering my cousin's home address manually so its zomato duty to deliver the cake to my cousin's address but zomato guys cancelled my order and ruin his birthday and not rea...
Aug 25, 2023 by Arzaan Khan
Repeated Errors and Inadequate Responses Regarding Orders and (Swiggy Bundl Technologies Pvt Ltd ) Open
I write concerning two recent orders placed on *th and **th August ****, respectively. In both instances, despite selecting different Maggi dishes, I consistently received Vegetable Maggi. The restaurant has acknowledged their mistake for the f...
Aug 21, 2023 by Ayush Somani
Harrassment by a courier (Swiggy) Open
Swiggy courier Om Prakash from Ghata disobeyed the traffic light, hit my car, broke my number plate, repeatedly hit my window with his helmet, spewed abuses in hatred, and broke my rear view mirror and physically harassed me. I've already fi...
Aug 03, 2023 by Karan Sethi
Login OTP not being sent received on BSNL numbers (Dominos India) Open
Login OTP's from Dominos are not being sent/delivered to BSNL numbers. Many persons have complained this to Dominos on twitter which anybody can check. I have informed them through email and fone regarding this but dominos just does not care at...
Jul 29, 2023 by Nishant Kumar
Showed an egg based item as veg (Swiggy) Open
The page shows the cake as veg but it tasted like egg. I called restaurant and they said it's egg based ...
Jul 23, 2023 by Selva Ranjani
Received wrong food items but Swiggy won t replace it (Swiggy) Open
I ordered * mutton dishes but receiceved chicken instead.On complaining their automated chat system asked me to upload photos of food items which i did.On this the system asked me to mail the issue and then their executive will solve problem in...
Jul 12, 2023 by Aatish Kale
Fraudulently charged delivery charges (La Pinos Pizza) Open
La Pino's, Gaurakshini Sasaram. I ordered a paneer butter masala personal gaint slice pizza (**.* cm) online from la Pino's website in which it was shown that I won't be charged any delivery charges. But when the delivery guy approached me wi...
Jul 01, 2023 by Ankit
Different food item delivered (Swiggy Bundl Technologies Pvt Ltd ) Open
Hi Team, I placed an order with Ten ** restaurant on May **rd, **** at *:** pm with order number #************ from my account registered with mobile number +**-********** and email address borah.kumar.anil@gmail.com. The amount spent was Rs *...
May 30, 2023 by Anil Kumar Borah
Plastic in chicken (Kfc india) Open
I have ordered chicken popcorn online through zomato from KFC Preet Vihar Store. While eating we found a large amount of plastic in popcorn....
May 14, 2023 by Poonam Chauhan
Wrong items got delivered and no resolution for the issue (Zomato) Open
I got wrong items as whole from the zomato order, though I tried to contact the support soon, I couldnt reach them due to poor customer support from zomato. I have even sent mail to the order@zomato.com as they requested with both video and ima...
May 09, 2023 by Rohit
Package spoiled and spilled (Swiggy) Open
The order was picked up before time and delivered within ** mins. Which is why I fail to understand why the pizza got so soggy that it practically was sticking to the base of the pizza box as evident from the video. The pizza was cold, seem...
Apr 15, 2023 by Vinita Gaharwar
Cancel order with fake reason (Zomato) Open
I have order some sweets to my friend and mr. Farahan is assigned to deliver the food . He called her but due to some circumstances she missed the call after that she and me tried alot to call him even i tried to contact him by chat but he didn...
Apr 09, 2023 by Ankur Som
Negligence (Wow momos) Open
I have ordered veg momos and got non veg momos. Only after taking few bites of it, I was able to uderstand that it was not veg. I called up the restaurant to complain the same, but they are not responding properly. I was said * times that a man...
Apr 06, 2023 by Sindhuja
Food quality issue (Swiggy Bundl Technologies Pvt Ltd ) Open
Had health issues after consuming * undercooked pizzas from Pizzahut, when I approach swiggy, they are asking me to contact pizzahut but Pizzahut informed me that only swiggy has my money and they are not refunding. I need full refund of ***...
Mar 20, 2023 by Sheetal
Package Stolen By Swiggy Genie Valet (Swiggy Genie) Open
On **th March **** I ordered food from Cafe Porkotini, Kalikapur, Kolkata and then ordered Swiggy Genie to pickup my order since Porkotini didn't have their own delivery partner. Swiggy delivery partner went to the restaurant, picked up my orde...
Mar 20, 2023 by Sinjini Das
Spoiled cadbury crispello (Cadbury Crispello) Open
I bought * Cadbury crispello on *th Jan **, my five year old consumed */* of one and shared the rest with me . When I tasted - it has bad taste and smelled like spirit. On closely checking I could see some fungus like white stuff in the crispy...
Jan 05, 2023 by Simran Seherawat Gupta
Late Food Delivery and Bad Customer Care (Swiggy) Closed
Ordered ** Kulfi Icecreams Through Swiggy. They Delivered Melted Icecreams After One Hour. Delivery Guy Said He Had Multiple Orders. Customer Care Says No One Responsible. Can Refund Only Rs **.** While I Paid Rs ***.** for the Order Which Was ...
Aug 15, 2021 by Sachin Puri
Payment made order not placed (Swiggy) Closed
I paid via amazon pay and order was not placed..Money was deducted from my account....
Aug 10, 2021 by Hisham Mohammed
Food delivered spoiled stale melted without packing multiple times (Swiggy) Closed
I have raised multiple complaints against swiggy many times because of their food delivered stale, spoiled, unpacked and melted spilled etc, but they never gave any compensation or took any action I've lost more than **** rupees approximately ...
Jul 04, 2021 by Monish Kumar G
Swiggy s lying and useless customer care service (Swiggy) Closed
I had placed an order #************ which was supposed to be delivered in some ** minutes. Order was confirmed from restaurant side. I was tracking the status in between and saw one delivery guy got changed just after reaching restaurant. After...
Jun 26, 2021 by Vikas Samal
Different food items sent (Swiggy) Closed
I have ordered * Chocolate Mousse Bomb Pastries from Karachi Bakery Costing Rs. ***.**/- But received * other DIfferent pastries. I have contacted swiggy customer support immediately for replacement of the product but no response. Immedia...
May 04, 2021 by Lavanya
Swiggy Incomplete Order received and subscription not worked (Swiggy) Closed
I have placed Swiggy order today (P**-*******-*******) from Cream stone. in the offer, they said on the subscription you will have Buy one get one offer for this restaurant so immediately subscribed with *** Rs. But tried to apply the buy one g...
Apr 25, 2021 by Lavanya
Package not delivered (Swiggy) Closed
I have ordered my food from swiggy but after *.* hours my food is not delivered and delivery person has eaten my food abused me on phone ...
Apr 24, 2021 by Abhinav Anand
Recieved nonveg pieces in veg panner biryani (Zomato The good bowl restaurant ) Closed
Received incorrect order. I.e received pieces of nonveg in veg (panner biryani).Twice I received non-veg pieces in veg food , where I lost my amount and food which I can't have it . I contacted Zomato in all possible ways , I didn't get proper...
Mar 23, 2021 by Madhu
Sent Incorrect stale item Zomato refused to replace or refund (Zomato) Closed
Wow momo, sent me stale, and half sized au gratin, zomato refused to either replace or refund me for that order. They wasted *.* hours of mine and did nothing....
Mar 19, 2021 by Kaushik Agarwal
Order not delivered (La Pino'z Pizza) Closed
I ordered two pizzas from La Pino'z Pizza with order ID *******. Even after waiting for * hours and calling outlet multiple times, I have not received my order. Outlet located in Karlardooma Delhi has stopped picking my phone as well. I dont kn...
Dec 31, 2020 by Abhilash Kaushik
Wrongfully charged for something I didn t even get (Swiggy) Closed
Ordered food (** samosa) online.Order id-#***********. Paid via Paytm. Received * pieces from the restaurant. Filed a complaint on swiggy. And the resolution they provide is "We would like to inform you that, after carefully reviewing your iss...
Nov 25, 2020 by Pankit Nandwani
Hospitalized due to food poisoning (Zomato) Closed
The food quality during this pandemic the price of trusting a restaurant or zomato for quality standards are being abused. The food gave me food poisoning and I'm admitted in a hospital since yesterday. I want a full fledged apology and po...
Oct 05, 2020 by Ananth Sai Reddy
Swiggy cancellation fee dispute (Swiggy) Closed
Placed a complaint for a missing food item with swiggy . They gave an option to refund or said they ll send the food item but it was too late and we had already eaten . Now , they are charging me a cancellation fee for a ‘ missing item’ whi...
Oct 02, 2020 by Anuradha turner
Items missing in my order (Zomato) Closed
Ordered from KFC banjara hills through zomato on **th september *.** pm Order no ********** * item, chicken hot wings were missing and zomato was not giving me a solution irrespective of the emails, and chats with zomato support staff . ...
Oct 01, 2020 by Rakesh Melam
Money deducted from my bank account but the order status its showing declined (Jiomart) Closed
Amount deducted from my account but its showing the order is declined on jiomart. I have order * packets of lays, * packets of maggi instant pizzta,A share pack of Cadbury perk chocolate and a bathroom freshener. I have paid to jiomart throug...
Aug 24, 2020 by Joga Ranjan Mohanty
I was promised a refund and didn t recieve it (zomato food app) Closed
I ordered food from a restaurant and after ** mins I received a call from the delivery guy saying his vehicle was punchered and he had to get that repaired so immediately msged the customer care saying I ordered a roll which when recieved late ...
Aug 23, 2020 by Neetha Raju
Red chilli dry sauce made us throw the pizza (Pizza Hut) Closed
We had ordered * medium pizzas one was class farm fresh pizza. In their base sauce they used so much red chilli that all you can see is chilli seeds and our throat and stomach started burning after * bites we had to throw the entire two pizzas....
Aug 20, 2020 by Tanaya Mohanty
Order not delivered only part refund provided (Swiggy) Closed
I am a regular customer of Swiggy. I ordered food item worth Rs. *** on ** August ****. As per the tracking details available, the delivery boy picked-up the order after a long time. Within no time, I was shown that the delivery boy around my ...
Aug 19, 2020 by Harish Chopra (Harry)
Order not received (Dominos Pizzza) Closed
I ordered pizza on ** Aug **** at **.** order no. *** but even after more than an hour pizza still not received. I received a call from Dominos pizza @**:** and they wanted to discount me Rs. ***/- but it should be free. They denied and misbeha...
Aug 19, 2020 by Ajay jha
Delivery canceled by Swiggy refund not processed (Swiggy) Closed
I had placed an order with swiggy which was canceled without giving me any prior intimation. To give you some background, I am currently at my in-laws place in an army cantt area with limited cell phone network. I had ordered a cake for my pare...
Aug 16, 2020 by Divya Menon
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's