Zomato - Refund of Zomato credits for undelivered order

Darshan Thakkar filed complaint against Zomato on Apr 25, 2024

I had ordered from Zomato on **th April with order#********** where the order wasn't delivered by the delivery person to me and it was marked as delivered.

After contacting the delivery guy, he mentioned it was his first day and he didn't know how it works, and spoke rudely with me. After reaching out to your customer support, I was refunded the orginal amount of INR ***/- to my account but was promised *** Zomato credits would be refunded as a token of apology within ** hours. Its
been more than * days now and I haven't received it yet. I contacted Zomato app as well as email support, but just received bunch of automated replies without resolution.

Share, let the world know

Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Zomato

1130

Total Complaints

620

Total Resolved

54.87%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Paras deep singh on Oct 30, 2025

Zomato – Hair in my food Closed

Mara food mah hair ha jab mana zomato pur complaint ke wo bol rahe ha hmare koi galti nhi refund nhi kare ga mara money proper waste hue ha and mara pass full evidence ha

Prabhu Prasad Tripathy on Oct 6, 2025

Zomato – refund not creditedClosed

An order was made in zomato from Gharse, colaba Mumbai. Expected delivery was within ** minutes and no delivery was received for * hours. The order was cancelled and no refund has been given to me. Order Id- *******...

Ruby Sukhiyani on Sep 23, 2025

Zomato – My order cancelled no refund no order received Closed

**nd September **** I ordered kunafa chocolate cake from Zomato outlet name came ribbon and balloons before ordering I typed the delivery address selected that same address for location as well virar west order plac...

Mohammad Faizan Ansari on Sep 21, 2025

Zomato – Missing ItemClosed

I Opened Zomato App To Order Order. I've been offer Food Rescue Discount By Zomato In Which They Gave Discount On Food Order Which is cancelled by other at lower prices so i grabbed the offer. In that order there wa...

Vijailakshmi on Sep 20, 2025

Zomato – Refund not received Closed

The status of refund shows that the refund is completed but I did not receive it I tried everything I could but all of it was useless the food was not delivered either