Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
Commonly Reported Food Safety Complaints in India
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
How to resolve Food Safety Complaints in India?
1. Contact Food Aggregator
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
2. Report to FSSAI
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
3. Send a Legal Notice
4. File a Consumer Forum Case
Most Common Issue Reported for Food Safety Complaints
Complaints
Gnanasekaran on Aug 26, 2019
Zomato – Order cancelled but amount deductedClosed
I ordered food in Zomato delivery boy denied my location due to heavy rain and I cancelled the order but I dont get any refund, full amount has been deducted. I sent a mail to Zemato team in reply they said will ...
Harpreet kaur on Aug 25, 2019
Pepsi – charged more than MRP printedClosed
In chowdhury dhabha they are charging rs ** instead of rs **
Sriram Kuravi on Aug 24, 2019
Swiggy – Poor quality food delivered with spillage Closed
I ordered pav bhaji and pani puri from a restaurant called Chaat Street on Swiggy . When i received the order the packing material was already torn because of leakage from one of the containers (pani puri water). Al...
Javid Ali on Aug 24, 2019
Zomato – Cancellation charges on zomatoClosed
I ordered from Zomato.(COD) Due to some reason I have to cancel the order within few minutes. But they didn't told me that I gave pay the panelty. Now everytime I try to order something, that amount always reflects ...
Simha Srivatsa on Aug 24, 2019
Swiggy – Food not delivered and refund not givenClosed
I ordered food from swiggy and after half an hour the delivery guy calls me and says that everything fell down. He asked me to reach customer care and marked the order as delivered. I spoke to them and they initiall...
MD mahmood on Aug 24, 2019
Swiggy – Order not delivered Closed
Hi sir/mam ihave ordered an @egg biryani at **:**am /**/august/** So the estimated delivery time **mins So as I have awaited till *:** ihave received an msg that our delivery partner has been contacted u ur M...
K s sanil on Aug 13, 2019
Zomato – Zomato refused refund after assuring 4 timesClosed
I had ordered food from Barbecue Nation Durgapur on **st July and fully paid online. The food was not delivered as I failed to respond to their calls. They charged me cancellation charges which are illogically defin...
Millendar P on Aug 7, 2019
Swiggy – Order undelivered and ignoredClosed
I work at G*, a Chicago based company located in Indiqube delta HSR. This was a lunch order which I was hoping to enjoy with my colleagues. The order was marked delivered but on real the order was never delivered. Q...
Vinay Kumar R on Aug 2, 2019
Swiggy – Non veg delivered in place of vegClosed
I had ordered for paneer butter masala with phulka and roti but swiggy delivered me chicken masala with phulka and roti. This is hurt to my religious sentiments since I am a vegetarian. Here is the swiggy order id *...
Gayathri.S on Jul 18, 2019
Swiggy – Refund not receivedClosed
Swiggy has not ensured that I have received a refund despite repeated efforts to obtain the same. Please do the needful.
Ayesha Fathima on Jul 18, 2019
Swiggy – Harsh language of delivery boyClosed
Actually, my friend ordered food for me in swiggy. Later I got to know that she has given a wrong address. When I apologised and tried to guide him to my location, he started yelling at me and that made me feel so w...
Pranitdarekar on Jul 18, 2019
Swiggy – Stinking food from swiggyClosed
I ordered this order from swiggy. They provide me with bad quality food and they are not ready to compensate for that. I have attached the order details with food.
Pawan Maske on Jul 14, 2019
Zomato – Payment failed but money deducted Closed
On *th July I was trying to pay for the order but the message displayed that payment failed please try another mode though money was deducted. So I tried paying through other mode and it was successful. But later on...
Arun K on Jul 10, 2019
Swiggy – Wrong food keeps getting deliveredClosed
I ordered a blueberry yoghurt from Cocoberry and wrong flavour was delivered. It was medication technically because a doctor suggested I take natural yoghurt as a probiotic to counter my antibiotic. I hate the wrong...
Suman v on Jul 10, 2019
Zomato – Item missing refused to refund/replacementClosed
On *th July I have placed an order from zomato * boneless chicken biryani with extra raita and mushroom masala. But I have received only biriyani rice and extra raita was missing. Regarding this I contacted zomato t...
Suman v on Jul 8, 2019
Swiggy – Delivered uncooked food and refusing for refundClosed
I have ordered * mixed veg kurma and * sets of pulka at the homely restaurant. But I have received uncooked food which is uneatable. Regarding this I have contacted swiggy they just apologized and refused for replac...
Pritish Shroff on Jul 8, 2019
Swiggy – Wrong food deliveredClosed
The order was delivered wrong twice over. The executive agreed to the mistake and said that a refund coupon for the entire amount would be generated within * hours. On contacting them later they have been acting che...
Pragati Nikam on Jun 23, 2019
Swiggy – Refund of failed order is pendingClosed
I placed an order through Swiggy on **th May **** of amount Rs.**** and did the payment by net banking but the order got failed. I got mail and message as well stating that they will refund the amount within *-* wor...
Appu Jose on Jun 21, 2019
Swiggy – Rotten food benzys hotel Bombay through swiggyClosed
I have ordered Thigadi and * appams from the benzys restaurant at south Bombay. I have got a rotten chicken and appam was unpalatable. When I called customer service of swiggy they told its not possible to give a re...
Niraj sharma on Jun 14, 2019
Swiggy – wrong food deliveredClosed
Ordered food from BBQ nation and that was vegetable stuffed mushroom with rumali roti order no.was ***********. The delivery boy brought some dal and nan which I did not order. Upon calling on swiggy they forced me ...
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Byjus
