Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
Commonly Reported Food Safety Complaints in India
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
![food safety complaints in India](https://voxya.com/img/resolve-complaints-at-voxya.webp)
How to resolve Food Safety Complaints in India?
1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.
4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!
Most Common Issue Reported for Food Safety Complaints
Complaints
Online food order app cheating (Zomato food delivery) Open
I have order food on ZOMATO app from khaderbagh, mehdipatnam,hyderabad location on **th december ****,at **.** PM.I have paid the amount as prepaid but during some reason i have immediately cancel my order,even there is no customercare number a...
Dec 27, 2019 by Shivakrishna kadiyam
MRP and manufacturing date is erased and it seems product is outdated and is different (Swiggy) Open
I ordered two ice-cream one is butterscotch and rainbow cassette. But butter one is different and MRP and DATE of MANUFACTURE is erased which is mandatory. I took strong objection but they denied for refund. I think food delivery company mu...
Dec 24, 2019 by Atul Prakash Prajapati
Wrong item delivered (Swiggy) Open
I ordered Rs. *** pastries on swiggy. But I received something else. I complaint so many times to customer care but no proper resolution given and also there has been no refund of my money. This is happening *rd time that either the quantity wa...
Dec 24, 2019 by Mitesh Rathi
Non vegetarian food delivered (Uber Eats India) Open
Hello Team, On **nd of December **** (*:** pm) I ordered veg club sandwich to my residence in Punjagutta through Uber Eats app from chef bakers ameerpet Hyderabad. They delivered Non vegetarian sandwich which contains egg and meat! We’re Bra...
Dec 23, 2019 by Vishal Raghu Gajul
Refund not received (Swiggy) Open
Sir, I Arindam Guin tried to place an order on swiggy on **.**.****. i paid rs *** from my payzapp wallet. As per swiggy confirmation it was a failed transaction but today i.e. as on **/**/**** i haven't received the refund. Payment partner...
Dec 21, 2019 by Arindam Guin
SWIGGYWrong Item Delivery No Refund (Swiggy) Open
Yesterday ** Dec ****, I have ordered (ORDER#***********) * full quantity of Punjabi Kofta & * full quantity of Veg Kolhapuri as some important guests arrived at my house. But I have delivered with * full quantity of Kaju dish. As my guest dont...
Dec 16, 2019 by RAVI KULKARNI
Non delivery and Non refund (Zomato) Open
Order number ********** date * th dec **** order from The Frankies,Civil Lines,Jabalpur.Food not delivered ,Excuses given were wrong location by delivery person,then during interactions with customer care, the person repeatedly changed his ver...
Dec 15, 2019 by Pallavi shreshtha
I RECEIVED NON VEG FOOD WHEN I ORDERED VEG FOOD (zomato food app) Open
Yesterday i ordered * veg thali in zomato. But i received non veg food. inside it has meat and egg. i am pure vegetarian. but zomato tried making making me to eat nonveg. Immediately i reported this but they called me after **hours. now zomato...
Dec 13, 2019 by Anudeep M
Fraud by zomato food delivery (Zomato India) Open
Order id ********** Hi. I accidentally placed an order at wrong address and due to emergency I requested zomato valet to deliver to updated address but he marked it as order declined. I called the restaurant and valet as soon as I placed t...
Nov 27, 2019 by Anu walia
Order cancelled without my permission (Uber Eats) Open
My order cancelled without my permission and I have not received the refund and I have waited for * hours and I have requested for order but executive is rude...
Nov 23, 2019 by K SAI KUMAR NAYAK
Food was damaged but was ignored (Uber Eat ) Open
I ordered a barbeque chicken from a restaurent through uber eats. As it arrived, I noticed the package is very wet. There is no other liquid other than toum sauce inside. I took the photo of the parcel itself and raised the ticket, threw that s...
Nov 22, 2019 by Jeeva Bharathi
Money charged and food not delivered order number (Zomato) Open
Order Number: ********** Order : Coconut Cookies and Chocolate Cookies Date of Order : **/**/**** ( *:**pm) Total Amount : Rs.***/- Mode of Payment: UPI Register Mobile Number : ********** , ********** Issue : I Placed a Order from the Zomato ...
Nov 19, 2019 by Govind Kumar Jha
Money refund (Zomato) Open
I had made an order from behrouz biryani on Nov **, **** on Zomato for an amount of Rs. ****.** /-. The payment was made through google pay at Nov **, **** **:** pm and the payment went from my account. But in zomato the payment was incomplet...
Nov 16, 2019 by Vijayakumar N
No refund and food not delivered (Zomato food delivery) Open
I am order i chicken biriyani from Zomato app the order was not confirming by restaurant so i am for * minutes then i cancelled the order . That cancelling time they not showing the message of payed amount is not refundable at the cancellation ...
Nov 10, 2019 by White in black
Refund not received (Dominos pizza and paytm) Open
Hi Dominos Team, On **th Oct **** i have ordered pizza having order no. *** from Bellandur Village, India store. Though the order was **minutes guaranteed , it was delivered after * hour. Even when i try to contact the store, the number was i...
Nov 07, 2019 by Sarada
Tasteless food received from Zomato and they are not giving my refund (Zomato) Open
today i ordered malai chap from a restaurant in noida named rumali's, first of all, the address they provided in google doesn't match with the address they provided in zomato, i'm least concerned about that. Then the delivery person who deliver...
Nov 05, 2019 by abhishek adhikari
Got different pizza (Domino's India) Open
I have ordered * Pizza's. First one was Regular Double Cheese Margherita!! Second one was Regular Double Cheese Margherita with Cheese Burst Crust and extra topping of Corn!! Now the problem was with the second one, to my surprise NO CHEESE ...
Nov 03, 2019 by Vishal Vaidya
Stale food delivered and refund not initiated (Uber Eats India) Open
*. Stale food prepared *. Uncooked oil in food. *. Completely hazardous for health. *. Unethical delivery boy talking rudely and impolite. *. Hia license should be cancelled. ...
Nov 03, 2019 by Alyosha Raghuvanshi
Issue not resolved Refund not initiated (Swiggy) Open
I have ordered on swiggy with Chai point a resturant with *.* rating. Unfortunately or fortunately, the tea was served cold and taste was not good.i tried to contact swigyy to replace the order which can be easy as i m not asking for refund bu...
Nov 03, 2019 by Ashutosh Kumar Mishra
Rude swiggy agents (Swiggy) Open
Delivered cold, when asked to replace agents were not ready to replace. Attaching the screenshot for the reference....
Nov 01, 2019 by Ashutosh Kumar Mishra
Stinking food from swiggy (Swiggy) Closed
I ordered this order from swiggy. They provide me with bad quality food and they are not ready to compensate for that. I have attached the order details with food....
Jul 18, 2019 by Pranitdarekar
Payment failed but money deducted (Zomato) Closed
On *th July I was trying to pay for the order but the message displayed that payment failed please try another mode though money was deducted. So I tried paying through other mode and it was successful. But later on, I came to know that both or...
Jul 14, 2019 by Pawan Maske
Wrong food keeps getting delivered (Swiggy) Closed
I ordered a blueberry yoghurt from Cocoberry and wrong flavour was delivered. It was medication technically because a doctor suggested I take natural yoghurt as a probiotic to counter my antibiotic. I hate the wrongly delivered flavour (strawbe...
Jul 10, 2019 by Arun K
Item missing refused to refund/replacement (Zomato) Closed
On *th July I have placed an order from zomato * boneless chicken biryani with extra raita and mushroom masala. But I have received only biriyani rice and extra raita was missing. Regarding this I contacted zomato they refused for replacement/r...
Jul 10, 2019 by Suman v
Delivered uncooked food and refusing for refund (Swiggy) Closed
I have ordered * mixed veg kurma and * sets of pulka at the homely restaurant. But I have received uncooked food which is uneatable. Regarding this I have contacted swiggy they just apologized and refused for replacement/refund. Order id ******...
Jul 08, 2019 by Suman v
Wrong food delivered (Swiggy) Closed
The order was delivered wrong twice over. The executive agreed to the mistake and said that a refund coupon for the entire amount would be generated within * hours. On contacting them later they have been acting cheeky and saying that we are re...
Jul 08, 2019 by Pritish Shroff
Refund of failed order is pending (Swiggy) Closed
I placed an order through Swiggy on **th May **** of amount Rs.**** and did the payment by net banking but the order got failed. I got mail and message as well stating that they will refund the amount within *-* working days. Today its **th Jun...
Jun 23, 2019 by Pragati Nikam
Rotten food benzys hotel Bombay through swiggy (Swiggy) Closed
I have ordered Thigadi and * appams from the benzys restaurant at south Bombay. I have got a rotten chicken and appam was unpalatable. When I called customer service of swiggy they told its not possible to give a refund. I really suspect that t...
Jun 21, 2019 by Appu Jose
Wrong food delivered (Swiggy) Closed
Ordered food from BBQ nation and that was vegetable stuffed mushroom with rumali roti order no.was ***********. The delivery boy brought some dal and nan which I did not order. Upon calling on swiggy they forced me to accept that and said it wo...
Jun 14, 2019 by Niraj sharma
Item missing from order (Swiggy) Closed
Out of * items orders, * item was missing. When complained there was no option of a refund. There was only option to reorder. Why would anyone wait for ** mins again to get the reorder delivered when it’s already past the meal time. It’s no...
Jun 02, 2019 by Anuradha
Zomato are cheaters (Zomato) Closed
First of all, Zomato did not deliver my order to the address I updated, then I get a call that they cannot deliver as it is * km away. When I cancel the order they have the cheek to advise me that a cancellation fee is applicable. This kind of ...
Jun 02, 2019 by Carlton Fernandes
Delivered Stale food and not providing any refund (Swiggy) Closed
I have ordered food from Swiggy (Paya Nihari soup) on May ** and I received stale food with the completely spoiled piece and smell. I have raised a complaint in help desk of Swiggy app and requested for refund/credits. But till now there is no ...
Jun 02, 2019 by Rohit Kumar
Charging cancellation charge for swiggy's fault (Swiggy) Closed
I have ordered through swiggy when I was in Kochi for a couple of times in which I wasn't set my location. It took the correct location but now it's set to somewhere in Pondicherry by swiggy. After ordering they are asking me to cancel the orde...
Jun 01, 2019 by CHITTA NAGA SAI MARUTHI CHARAN
Order not delivered (Zomato) Closed
I placed an order on * June **** at **:** a.m. from Biryani Bhaijaan, Gurgaon. The order was accepted and then ** minutes later I was informed that my order will not be delivered. Zomato is cheating its customers....
Jun 01, 2019 by Shantanu Gupta
Order not delivered and cancelled without information (Swiggy And Adyar Ananda Bhavan Sweets) Closed
I ordered for dinner at *:** PM and swiggy app show me the estimated time of delivery ** minutes. I called to delivery boy number provided by swiggy after the expected time over so delivery boy denied delivering the dinner. I complain about the...
May 27, 2019 by Ashish Goyal
Money not refunded (Swiggy) Closed
On **th May I had order food for my child. Order id # ***********. I had placed the order at * pm and Swiggy simply cancelled the order at **:** pm. My child was starving badly and had to sleep without eating anything. Now it's more than ** day...
May 27, 2019 by Rakesh Shinde
Missing item from dish ordered (Swiggy) Closed
Ordered mutton rassa fry. Delivered was only rassa (gravy) without mutton pieces. What's shown on swiggy app is different from what delivered. It's cheating. My question if you order chicken masala. Don't expect chicken pieces in it? Or swiggy ...
May 27, 2019 by Sachin
Food not delivered (Swiggy) Closed
I have placed an order which was promised to deliver within ** min. More than one-hour delivery guy deliberately disconnecting the call. Customer care agent not even replying....
May 26, 2019 by Puja dutta
Cheated by zomato (zomato food app) Closed
I made an order on **th May **** (**:** am) through Zomato. While placing the order it shows me a cost for Rs. **/- INR but after confirmation of the order from my side a sum of Rs. ***.** INR has been deducted from my paytm wallet. Till today ...
May 26, 2019 by Rajni
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's