Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
Commonly Reported Food Safety Complaints in India
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
How to resolve Food Safety Complaints in India?
1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.
4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!
Most Common Issue Reported for Food Safety Complaints
Complaints
Items missing when food delivered by zomato (Zomato) Open
I had ordered * rotis, * mushroom bhaji, * biryani, but * rotis were missing when order was delivered, when i called shiv sagar restaurant they told delivery guy look at the order and bill, approves and only then he leaves for delivery whereas ...
Oct 29, 2019 by Shreya Singh
For delivery boy (Behrouz Biryani) Open
The delivery boy used abusive language on phone with me and never delivered the order for the reason that he doesn’t know the location. Tried to explain him the address even then he was adamant and used abusive language and even dared me to d...
Oct 28, 2019 by Haseeb Badar
Refund Not Received (Zomato) Open
I placed order from Zomato in Domino's pizza on **th October but they cancelled order from Domino's and told they will initiate refund. When i contacted Domino's they told that refund has been intiated from their end. They told to contact Zomat...
Oct 27, 2019 by Jayanthkumarks
Chicken served to a pure vegetarian family (Zomato) Open
Dear Team, I am writing this letter to file a complaint about the food that was delivered to me At my home **:** am (**-**-****). I am sorry to inform you that your food was unsatisfactory at such level. Which spoiled our mood at all. It w...
Oct 23, 2019 by Annant Manocha
Refund not received (Zomato) Open
Hello Team, I ordered Pizza from Dominos on Saturday worth ***.* INR. The mode of payment was Paytm wallet. Immediately after the order was placed and money was paid, I received a call from Dominos saying that order will take minimum an ho...
Oct 22, 2019 by Roopam Shukla
Cancellation of Order (Swiggy) Open
Delivery boy cancelled the order without even calling me for once and i was tracking the person. He didn't even reached the destination. Also, my address is very precise including floor and room details. I waited for around ** minutes for...
Oct 22, 2019 by Himanshu Arora
Order got cancelled and did not get the refund (Zomato) Open
I placed an Order ********** with Zomato. The valet went to a School and despite repeatedly telling me to come to "**th Cross", he never came and Zomato canceled the order stating it is a wrong address. Funnily, Zomato had delivered to this exa...
Oct 22, 2019 by Sushruta Reddy
Food not delivered (Swiggy) Open
I ordered food on swiggy and the order was confirmed. The order wasn’t delivered but was marked as delivered. I called swiggy support they said they will look after the issue. They said they were unable to contact the delivery executive so I ...
Oct 14, 2019 by Krishna potdar
Non vegetarian dish delivered instead of a vegetarian dish for the second time (Swiggy) Open
Hi, I had ordered a vegetarian dish from a restaurant called The Bowl Company. To my surprise I have received a non vegetarian dish and this has happened for the second time that I have faced such an issue. Also I did not receive an item f...
Oct 11, 2019 by Ankith C Jain
Zomato food order not fulfilled for Meal box from Granville Greens on Oct 2019 (Zomato food delivery) Open
Hi Team, Please note that the order paid today for Meal Box to Granville Greeens in Ghatkopar via Zomato app was not fulfilled due to reason of wrong pin location whereas order was given for right address where I am currently residing in C-*...
Oct 10, 2019 by Hiren C Shah
PACKAGE NOT DELIVERED (Swiggy) Open
The food was not delivered , but in application it showed delivered at *:** pm. screenshort attached i have the delivery executive recording saying he is at the restaurant and the food is being prepared at *:**, but it was showing delivered in...
Sep 28, 2019 by Sagarika
Incomplete order deliver I pay for complete but did not receive (Swiggy) Open
I have ordered food with addons like extra cheese and mayonnaise. I also pay for that too with these addons. I did not want the food so after selecting addons I even mention it in the special instructions too. But then also I received the order...
Sep 07, 2019 by Kripanshu Gaur
200 Rs charged for wrong address (Swiggy) Open
Just now order sweets from swiggy.com set location took automatically location and my location is different. I requested swiggy delivery guy to deliver at my place for that I said I will pay extra also. He denied my request after that I got a...
Sep 07, 2019 by JAYARAM K
Regarding swiggy cheating on customers with bad quality food and fake discounts (Swiggy) Open
I ordered an egg biryani from swiggy restaurant named dieto cafe (Dilshad-gardens). They kept the food cost *** and cut it and kept *** Rs on it. So I thought that they are giving the discount and proceeded to order later on as soon as the food...
Sep 04, 2019 by DIWAKAR REDDY
Non veg food delivered instead of veg (Zomato) Open
I ordered a “Make your own shwarma” from Marrakesh. I had specified for paneer shawarma but instead, I was delivered a non-vegetarian one. I'm a vegetarian since birth and caste because of today’s incidence I have deemed my religion all b...
Sep 04, 2019 by Anushka Bagul
Not refund my full money and make excuses (Zomato) Open
I order two samosas on ** August of ** rupees (** Rs Paytm + ** Rs Zomato credit). The restaurant accepts the order but after a few minutes, I get a call from Zomato delivery boy he said samosa not available. I chat with Zomato executive he sai...
Sep 03, 2019 by Sachin barod
Poisonous food served (Bikanerwala and ZOMATO ) Open
I ordered gujia and gulab jamun from Bikaner Wala through Zomato and it turned out to that the gujias are filled with fungus (mould). I consumed two unknowingly and fell sick with nausea and stomach pain. Both companies didn’t take any action...
Sep 03, 2019 by Anindita Bhatta
Prepaid food not delivered and shown as delivered (Swiggy) Open
I order on swiggy at *.** pm order no ***********. At **.** I got a call from *********** saying delivery guy met with an accident and they need another ** mins. I tried to reach them after that. I got the call from the same no at **.** saying...
Sep 03, 2019 by Shilpa sharma
No refund received (Zomato) Open
I order food from a news outlet and Zomato showed delivery time **-** minutes. But as soon as I ordered it showed time * hour. I did not have * hour to wait so I cancelled even before the restaurant accepted it and now there is no refund. They ...
Sep 03, 2019 by Manan Deep Singh
Retailer recharged above on MRP (Heritage Fresh) Open
I'm purchasing * milk packets Heritage fresh Bill ** on **-**-**. My friend purchasing Heritage fresh milk * packets bill *** on the same day. The different amount charged by the customers. (MRP ** on milk packet) Please verify I want justice....
Sep 03, 2019 by Bandi suresh
Zomato are cheaters (Zomato) Closed
First of all, Zomato did not deliver my order to the address I updated, then I get a call that they cannot deliver as it is * km away. When I cancel the order they have the cheek to advise me that a cancellation fee is applicable. This kind of ...
Jun 02, 2019 by Carlton Fernandes
Delivered Stale food and not providing any refund (Swiggy) Closed
I have ordered food from Swiggy (Paya Nihari soup) on May ** and I received stale food with the completely spoiled piece and smell. I have raised a complaint in help desk of Swiggy app and requested for refund/credits. But till now there is no ...
Jun 02, 2019 by Rohit Kumar
Charging cancellation charge for swiggy's fault (Swiggy) Closed
I have ordered through swiggy when I was in Kochi for a couple of times in which I wasn't set my location. It took the correct location but now it's set to somewhere in Pondicherry by swiggy. After ordering they are asking me to cancel the orde...
Jun 01, 2019 by CHITTA NAGA SAI MARUTHI CHARAN
Order not delivered (Zomato) Closed
I placed an order on * June **** at **:** a.m. from Biryani Bhaijaan, Gurgaon. The order was accepted and then ** minutes later I was informed that my order will not be delivered. Zomato is cheating its customers....
Jun 01, 2019 by Shantanu Gupta
Order not delivered and cancelled without information (Swiggy And Adyar Ananda Bhavan Sweets) Closed
I ordered for dinner at *:** PM and swiggy app show me the estimated time of delivery ** minutes. I called to delivery boy number provided by swiggy after the expected time over so delivery boy denied delivering the dinner. I complain about the...
May 27, 2019 by Ashish Goyal
Money not refunded (Swiggy) Closed
On **th May I had order food for my child. Order id # ***********. I had placed the order at * pm and Swiggy simply cancelled the order at **:** pm. My child was starving badly and had to sleep without eating anything. Now it's more than ** day...
May 27, 2019 by Rakesh Shinde
Missing item from dish ordered (Swiggy) Closed
Ordered mutton rassa fry. Delivered was only rassa (gravy) without mutton pieces. What's shown on swiggy app is different from what delivered. It's cheating. My question if you order chicken masala. Don't expect chicken pieces in it? Or swiggy ...
May 27, 2019 by Sachin
Food not delivered (Swiggy) Closed
I have placed an order which was promised to deliver within ** min. More than one-hour delivery guy deliberately disconnecting the call. Customer care agent not even replying....
May 26, 2019 by Puja dutta
Cheated by zomato (zomato food app) Closed
I made an order on **th May **** (**:** am) through Zomato. While placing the order it shows me a cost for Rs. **/- INR but after confirmation of the order from my side a sum of Rs. ***.** INR has been deducted from my paytm wallet. Till today ...
May 26, 2019 by Rajni
Cancellation fee filed (Swiggy) Closed
I'd ordered from a known nearby restaurant at Calicut. Due to certain unavoidable conditions, I had to cancel the order. Swiggy has charged me Rs ***. I'd called my order at swiggy and also called up the restaurant directly regarding cancellati...
May 24, 2019 by Krittika Hebil
Package not delivered (Swiggy) Closed
This food delivery company cheating with me. That company is not able to deliver at my proper address so this night I can't take my dinner please help me Voxya. They also deducted my payment and cancelled my order. Please give me justice....
May 23, 2019 by Jitendra Kumar Parida
Refund not yet processed after 12 days (Swiggy) Closed
It has been ** days no response from Swiggy side. If I ask about a refund they close the conversation in chat and I can't contact the call centre....
May 23, 2019 by JOGESVAR JAYANTH M R
Zomato couldn’t refund my money (Zomato) Closed
My order got cancelled cause the delivery guy couldn’t reach me. Now I want my money back. Kindly please do something....
May 22, 2019 by Farzeen khan
Selling product more than MRP (Namaste India) Closed
I went to Manoj Milk point near Pakka pul in Farrukhabad and I asked for two packets of buttermilk whose MRP was ** Rs. each. But he asked me to pay ** Rs each when I asked the shopkeeper that the MRP is ** Rs each then she started using abusiv...
May 19, 2019 by Vibhav dixit
Refund not yet processed (Swiggy) Closed
Customer support is very rude in swiggy. Agents are not at all caring about the customer. I have ordered from swiggy and the ordered got cancelled from the delivery boy. No one called us about it but swiggy is claiming that they tried to call w...
May 19, 2019 by Mahesh Muniganti
Order food from zomato not received (Zomato) Closed
Order Food from Zomato not received. Complain not taken. No one is taking complain. Money refunded but feeling harass. ...
May 19, 2019 by Peeyush kumar
Item missing spillage issue on swiggy (Swiggy) Closed
This is unfortunate but this is the third time I am using a different platform to complain against swiggy. My order number **********. *- First of all I have found one missing item from my order i.e one maharaja vada pao out of two that ruined...
May 18, 2019 by Rajat
Food is not deliver to right place (Zomato) Closed
I ordered food through Zomato. Shortly after placing the order I got a call from the delivery boy and he said he don't know the location then I confirmed the address. After that, he calls me again and he said he follows the Zomoto navigation an...
May 18, 2019 by Rishikesh Yadav
Food quality bad (Zomato) Closed
I ordered a food item from Zomato on **th May. The item which was delivered to me having order ID number *** *** **** was rotten. I raised the complaint but Zomato explains to me that to they can't do anything in this and the can't refund my mo...
May 18, 2019 by Indrapal Yadav
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's