Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
Commonly Reported Food Safety Complaints in India
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
How to resolve Food Safety Complaints in India?
1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.
4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!
Most Common Issue Reported for Food Safety Complaints
Complaints
Cancellation charges applied when i did not even cancel the order (Swiggy) Open
I ordered two half plate momos from apetite momos airoli. I was ordering for my ofc location but accidentally selected my home address which is my default saved address. As soon as i finished completing the order, i realised it and applied for ...
Aug 30, 2019 by Ajith Shetty
Package delivered in wrong address (Swiggy) Open
I have ordered food from swiggy paid online. As I was tracking the site when I ll get my order after ** mins there was no update status. I called customer care and asked deliver boys number. I kept on calling him to keep update my order fourth ...
Aug 30, 2019 by Guddi
Amount not credited (Zomato) Open
I ordered food in ZOMATO few minutes later I got a call that they couldn’t deliver my food and that amount will be refunded in ** days but it was almost a month I got no message of credit and when I checked the app there was a message that am...
Aug 30, 2019 by Lalitha Priya
Item got missing (Swiggy) Open
I ordered rasgulla from swiggy annapurna sweets gpnda and I ordered ** rasgulla but the gave me only ** and * were missing....
Aug 30, 2019 by RIZWAN KHAN
Kasi Vishwanath Meesala very big fraud and works easily fooling many people (Visionary Xpressfoods (opc) Private Limited) Open
Visionary Xpressfoods (Opc) Private Limited - U*****AP****OPC****** was started company name Food Express. His website is www.justlikefood.com chitter and fraud with many people within them I am one. I was offered for investment will be double...
Aug 30, 2019 by Pratik Tailor
Prepacked dry snacks not delivered/Money not refunded (Zomato) Open
I ordered the following on Aug **, ****, to my residence in Bhubaneswar. ****************** ORDER SUMMARY Order ID: ********** Date: ** Aug **** Black Pepper Raga (* x ₹***) ₹*** Khatta Meetha Mixture (* x ₹***) ₹*** Delivery Ch...
Aug 29, 2019 by Samar K Tripathy
App issue could not cancel the order (Uber Eats India) Open
I placed an order with a restaurant in Uber Eats. I wanted to cancel the order, so as per the policy, I cancelled the order before the restaurant confirmed the order. I kept tapping the screen, but no response from the app. Finally the restaura...
Aug 29, 2019 by Zohair
Wrong item delivered (Swiggy) Open
I ordered chicken triple rice and got chicken fried rice instead. Swiggy told me that they will refund the amount within *-* days.. Its been *th day and I did not get any refund yet. Customer care centres doesnt seem to bother. ...
Aug 29, 2019 by MEENAZ NEYAZI
Wrong item delivered (Swiggy) Open
I have placed an order of gobi masala but I received gatta masala. When I ordered gobi masala then why you have delivered gatta masala. I am hungry from * pm. Who is responsible for it? ...
Aug 29, 2019 by Rahul Jangid
Second time delivering smashed package of food and refusing to compensate (Swiggy) Open
**/**/**** i ordered food and it was smashed and spilled inside the cover which can't eat at all. This is the second time happens. And when i contacted swiggy customer support team last time amd now are the same replies that we can't compensate...
Aug 29, 2019 by Sarah
Food not delivered (Swiggy) Open
I ordered food from Swiggy and received a message that order was delivered which was never received by me. I checked with the customer support and they told me that they had a word with the delivery agent and it will be delivered within ** minu...
Aug 28, 2019 by Abhishek Maurya
Missing items in the order (Zomato) Open
I have placed an order with Zomato with Order #********** and it has been more than a day and a half that I have reported the issue on Twitter but somehow nobody at Zomato seems to care! The order was supposed to contain "A sunny Thali to beat ...
Aug 28, 2019 by Soumya Goda
Refund for unsuccessful order (Swiggy) Open
I had placed order (***********) on ** June ****, which was unsuccessful, but the amount Rs *** debit from my account. I called swiggy customer support and he said if amount deducted, will auto credit with *to * days. After discussion, I rece...
Aug 28, 2019 by Baljinder
Packaging and spillage issue cold food (Zomato) Open
I ordered from zomato yesterday as I was already having troubles with swiggy regarding orders. It turned out zomato is even worse. They clearly refused to help me with anything. I got spilt order from them as well. Also, the food was entirely c...
Aug 28, 2019 by Ashish jain
Order not delivered (Zomato) Open
Zomato app shows that the order is delivered when the order is not delivered to me. Delivery executive is not picking my call and zomato customer service asks me to write to order@zomato.com for resolution in **-** hours. At least in these issu...
Aug 27, 2019 by Venkata Rahul Gupta Illindra
Package not delivered (Swiggy) Open
I order food ,I was waiting fr d order to confirm I hv chat wd one representative they told it will b confirmed n ask m not to worry After some tym I txted them again dan d girl told m it is not confirmed there was no tech glitch Till that ...
Aug 27, 2019 by Pooja
Packaging and spillage issue (Swiggy) Open
I ordered a thali from Kake da hotel. The food was delivered all spilt and the packaging was also broken. I tried to talk to swiggy to resolve my issue but no help was provided from their side....
Aug 27, 2019 by Ashish jain
Pizza delivery service denied but the amount was not refunded (Pizza Hut) Open
I placed an order through Pizza Hut App on August **,****. ORDER id# ********. The Pizza store (Kammanahalli,HRBR Layout) denied service citing reason that they do not deliver to the area. I was told to place an order to nearest elements mall ...
Aug 27, 2019 by Abhishek Kumar
Fined with incorrect cancellation fees and refused to respond and refund (Zomato) Open
Issue : Cancelled & Added Penalty Of The Same Amount Due to reachability issue Truth : The rider never attempted delivery Ordered a pizza. Checked my application after **-** minutes that the rider is out for delivery. I called him and he ...
Aug 27, 2019 by Shivam Manchanda
Charged extra amount (Over The Moon) Open
Kinley water bottle MRP.**/- was charged with a hike of **/- each for two bottles. And told you can complain anywhere you want....
Aug 26, 2019 by Abdul Rahaman
Not delivering food by delivery person (Zomato) Closed
I placed an order through Zomato and also my order is prepared by the restaurant. In my Zomato account, it shows that the delivery person will pick up the order and delivered to you. After *.** hours I called the restaurant and he says the orde...
May 09, 2019 by Satyajit uday Patil
Misbehaviour by the company (Swiggy) Closed
Wrong delivery, wrong replacement and misbehaviour by customer care executive. Please help....
May 09, 2019 by ELHAM ANWAR
Cheating people by saying 50% off (Uber Eats India) Closed
They are cheating people by saying **% off on all orders and giving only ** Rs or ** Rs for any denominations. Let it be *** *** *** *** or *** any amount they say **% and give ** Rs only discount. I said them to change it, if you are giving **...
May 09, 2019 by Vinay kashyap
Rotten food delivered (Swiggy) Closed
For the last few months, this is happening that whenever I order form swiggy the food is delivered rotten or too salty that if consumed food poising is confirmed. So I complain to swiggy customer care whenever I complain they say to take ** Rs ...
May 09, 2019 by Brajesh Goon
Daily ad message (Swiggy) Closed
Its been one year I am getting disturbed of those swiggy messages to join their business venture and all. They are sending those messages like shooting an enemy. I have contacted one if their executive and they are not able to to help me out. N...
May 09, 2019 by Shaji
Cheating the customers (Zomato) Closed
I have ordered for pizza on Zomato food delivery app on * May. I have paid through online transactions through credit card. My order confirmed but the delivery boy refused to deliver food to our address. He refused and all of sudden my order ca...
May 09, 2019 by Radha R Naik
Order not delivered (Dominos Pizza) Closed
Ordered a pizza from Domino's at *:** pm. Waited till ** pm still did not receive. I was hungry waiting for the pizza. When I contacted Domino's they kept on saying in the next *-** mins it will come. At ** the store closed and I was not able t...
May 08, 2019 by Pragati Dubey
Wrong order received (Punjabi dhaba) Closed
I have ordered palak paneer but I received chana paneer instead of palak paneer. I feel insulted as my friends were there and the owner cuts the call while I was complaining about the same. His behaviour was very irritating. ...
May 08, 2019 by Dhirgha Gupta
Food not delivered (Swiggy) Closed
I ordered the biriyani. After ** minutes they said it's not available. I am so hungry. Please help....
May 08, 2019 by Vetri
Does not refund for missing items (Swiggy) Closed
Swiggy does not refund when an item ordered is missed. Regardless of the item or time either they will say they would deliver once again which is waste. They will never care and will not refund....
May 07, 2019 by Mani
Lied about replacement (Swiggy) Closed
Swiggy said they give me a replacement for my order and after some time I get back to them and ask for my replacement which they offer me ** mins back. After contacting them they said they are not going to give me my replacement and also said: ...
May 06, 2019 by Sanka Prasanth Kumar
Delivery boy misbehaved (Swiggy) Closed
I placed an order at *:** pm and it was *:** pm but I didn't receive my said order. So I called the delivery boy to know where my order was and he abused me for nothing. When he arrived at my doorstep and I asked him to call his superiors he tr...
May 05, 2019 by Pratik Bissa
Food delivered had missing items (Swiggy) Closed
I ordered a veg greek salad from swiggy and it had missing items. When I asked for replacement they denied the same. After escalating it they are saying to get back to me on call and I never received a call. Now on escalating it again after * d...
May 05, 2019 by Aman Gupta
Charging more than MRP (Aquafina) Closed
We ordered * water bottles in a restaurant and MRP on it was ** and they have charged **+ taxes on such water bottle....
May 05, 2019 by Vaddi Jagadish
Food items were missing (Shetkari Hotel) Closed
I ordered some food from the Shetkari hotel Sinhagad Road. I paid in advance and food items were missing. It happened twice the same thing. I don’t believe in Swiggy food packaging services. It is totally waste of money and mood....
May 04, 2019 by Mayur pujari
Late delivery of pizza (Dominos Pizza) Closed
I ordered pizza on **th April. The pizza was delivered after ** minutes and the quality was not good its too cold. Regarding same, I raised a complaint on **th April the request id number: *******. I had word with customer care they said I can ...
May 04, 2019 by ANAND KUMAR
Food not delivered (Zomato) Closed
I order food through my A/C ********** from hotel Shahi Darber, Bokaro, Jharkhand against Order no:**********. After receiving this order the delivery boy Mr Deepak called me through phone no +************ and said he not able to deliver the o...
May 04, 2019 by Santanu Dutta
Selling cold drinks at high MRP (All Grocery Shops) Closed
Every grocery shop in Khammam is selling cool drinks more than MRP in the name of profit and cooling charges. Is it legal for them to suck our money? Kindly do justice. Save justice. ...
May 03, 2019 by Naresh Naru
Delivered spoiled food (Zomato) Closed
I ordered from Zomato at **:** pm and got the delivery at ** pm which spoiled and spilled. From then, I kept several messages to Zomato saying the food is damaged but they didn't respond. They have kept a message to me * AM in the morning sayin...
May 03, 2019 by Satyasai
Refund not done (Zomato) Closed
Zomato was supposed to refund a certain amount which they haven't done. I have constantly been in touch with my bank and they are unable to close on this since they haven't received the credit from Zomato. There's no way to contact them either ...
May 03, 2019 by Ashika
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Mamta D
Complaint filed against: Byju's