Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
Commonly Reported Food Safety Complaints in India
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
How to resolve Food Safety Complaints in India?
1. Contact Food Aggregator
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
2. Report to FSSAI
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
3. Send a Legal Notice
4. File a Consumer Forum Case
Most Common Issue Reported for Food Safety Complaints
Complaints
Indrapal Yadav on May 18, 2019
Zomato – Food quality badClosed
I ordered a food item from Zomato on **th May. The item which was delivered to me having order ID number *** *** **** was rotten. I raised the complaint but Zomato explains to me that to they can't do anything in th...
Maitreyee Bhave on May 16, 2019
Swiggy – Regular payment failsClosed
This is the second time in two days that payment for my swiggy order was deducted from my account and the order was not placed. This is not the first time this has happened. It's been happening for a long time and t...
Juhi on May 16, 2019
Swiggy – Asked for the cancellation charge Closed
Swiggy showed food delivery time as ** min and cancelled my order within ** mins. Due to my meeting at the same time, I could not take the first call. When I tried to call back meantime they have cancelled my order....
Avinash kumar on May 16, 2019
Swiggy – Refund not receivedClosed
I ordered pastry from swiggy on dated * May but my order not delivered. For that, I had complained but did not get my refund.
Margaret on May 16, 2019
Swiggy – Misusing my number Closed
Swiggy is not allowing me to log in with my number and they are forcing me to use someone else's number. They are not willing to send me an OTP either. They have called me on my number too by which they have verifie...
Sandeep Sharma on May 15, 2019
Swiggy – Charged extra moneyClosed
This mail is regarding the complaint of this order. Today **th May ****, I had ordered the thali from express veg. I had applied for the thali which is of Rs. *** and ** Rs. delivery charges and I had applied a disc...
Tejaswini on May 14, 2019
Swiggy – Money deducted from account but not refunded backClosed
Money deducted from the account but not refunded back. Please do the needful.
Sunil Bakshi on May 14, 2019
Zomato – Amount not refundedClosed
I order doughnuts from Mad over Donuts through Zomato. But cancelled the order as when we proceeded for payment the amount increased and I was debited more from my paytm account. As per the cancellation policy of Zo...
Rajesh Jaiswal on May 14, 2019
Swiggy – Someone else is using my email Id without verificationClosed
I am receiving emails from Swiggy for someone else's orders. The email id should be verified prior to sending emails but that didn't happen.
Suresh on May 14, 2019
Ubereats – Cancelled my lunch Closed
I ordered lunch and the actual delivery point was *km away from the delivery point shown. Even after requesting delivery they refused. Requested to pay Rs ** extra. Finally, they cancelled the lunch and it might hav...
Manoj on May 14, 2019
Swiggy – Food item not deliveredClosed
Order #***********. I have placed this order in swiggy on **th May **** at around **:** pm. As the order was not delivered for a long time, I called the swiggy customer care around **:** pm on the same day. The exe...
Niraj sharma on May 13, 2019
Swiggy – Food not deliveredClosed
I ordered a meal cost Rs ** on swiggy Saturday, May **th *:** pm from wah ji wah restaurant. The delivery time promised was **-** minutes. Order no. *********** but I called about ** pm when I did not receive the or...
Gaurav kumar jha on May 13, 2019
Swiggy – Food delivered very lateClosed
My food is delivered to me after * hrs. Though the restaurant is just *-* km from my location and there was no issue of any traffic.
Siddhant Saawant on May 12, 2019
Swiggy – Ordered cancelled with consent and was charged Closed
My email to Swiggy on **/**/**** ******* Team, It's very disappointing to write this email. I ordered a cake from Birdys Parel, Mumbai for my cousin as it's her birthday today. Without my consent, the ordered wa...
Shidtharth Karunamoorthy on May 12, 2019
Swiggy – Amount not refundedClosed
My * of the orders got cancelled for different reasons from April **th to till date. For none of it, I have received the refund. But got the SMS saying the amount is refunded but I can't see it hitting my account or...
Sumit kesari on May 12, 2019
Burger King – Item missing in the deliveryClosed
I ordered a burger along with fries and Pepsi (*** ml) from Burger King through swiggy. The delivery boy does not give the Pepsi with delivery. When I call him for an item missing he started blaming that company did...
Deepak pal on May 12, 2019
Zomato – Wrong food deliveredClosed
I have ordered double egg double paneer roll instead of which company delivered Non-veg roll. It has been mentally depressing.
Anshul Agrawal on May 11, 2019
Swiggy – Very irresponsible customer careClosed
I had an issue regarding spilled and leakage food. Customer care executive did not give a resolution about late delivery. So how irresponsible people sitting there you can assume. Swiggy order no. #***********
Rajeshkannan sunderarajan on May 11, 2019
Swiggy – Food not deliveredClosed
Dinner not received. After * hr they refused to deliver orders. I am very disappointed. Don't go with swiggy.
Ajay Kumar Yadav on May 10, 2019
Swiggy – Account data not deletedClosed
I have asked Swiggy to delete my account as same cannot be done by the user and has to be done by Swiggy support team. Also despite multiple reminders to Swiggy, they have not deleted my account.
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Byjus
