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Swiggy - Order undelivered and ignored

Millendar P filed complaint against Swiggy on Aug 7, 2019

I work at G*, a Chicago based company located in Indiqube delta HSR. This was a lunch order which I was hoping to enjoy with my colleagues. The order was marked delivered but on real the order was never delivered. Quite an embarrassing and being taken advantage of the moment who has been a valued customer for years now. When I contacted Swiggy they say that they cannot deliver this order but place an order again which would take an hour to come and just give a Rs ** coupon. Also, the customer support executive closed my complaint without even providing any resolution just because I didn't reply again to the chat convo within * mins. Can they ever replace the embarrassment I've gone through with ** bucks?

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Swiggy

1978

Total Complaints

1022

Total Resolved

51.67%

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