Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
Commonly Reported Food Safety Complaints in India
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
How to resolve Food Safety Complaints in India?
1. Contact Food Aggregator
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
2. Report to FSSAI
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
3. Send a Legal Notice
4. File a Consumer Forum Case
Most Common Issue Reported for Food Safety Complaints
Complaints
Prema Priyadarshini on Nov 22, 2019
Giani Ice Cream Private Limited – Bad taste in ice creamClosed
I got fruit cream packed from Giani’s outlet in HUDA Metro Station,Gurgaon on **/**/**** around * in the evening.I paid Rs.** for *** gm.On reaching home when I ate the fruit cream,it was having very bad sour taste ...
Joicy Jose on Nov 22, 2019
Uber Eats – Food not deliveredClosed
I ordered a food from a restaurent , and the delivery boy picked up the order rom the restaurent but the delivery did not reach me , i made online cash payment i want refund or the delivery boy should be answe...
Pearl on Nov 22, 2019
Zomato – Food not delivered and no refund received Closed
Hi, I ordered food on **th November, **** evening (Order id: **********. Order amount: Rs. ***/-), waited for long but didn't receive any. Later I received an SMS from Zomato saying since I wasn't available to take...
Naveen Kuchanplly on Nov 21, 2019
Swiggy – GST Bill Not Provided Closed
I have ordered from swiggy with order number #*********** and they charged GST but not provided the GST Bill , When I asked them they told restaurant cannot provide GST Bill.I cannot claim without GST Bill in my co...
Jafar Rizvi on Nov 21, 2019
Zomato – Food not delivered and refund not made Closed
Dear Sir / Madam, I am writing to you to raise an issue about: Online Food Odering The issue that I have experienced was: On **th Nov I placed order on Zomato as mentioned the order no. ABOVE to Tau Ka DHABA G...
Tejaswani on Nov 20, 2019
Dominos – Order cancelled without approval Closed
I ordered two Pizza of Worth rs***/- @*:** pm on **/**/****. The executive named PRATYUSHA DANALAKOTA with phone number ********** called me and said that my location was out of their delivery location after they ma...
Omkar on Nov 20, 2019
Zomato – Cashback for incorrect orderClosed
I ordered meal from one of the reputed (now worst for me) restaurant on ** Nov ****. My order id **********. I received incorrect order. I dropped a mail to zomato customer care right away and they also accepted tha...
Ajit on Nov 18, 2019
Swiggy – Bad quality food delivered Closed
Hi I have ordered food of price *** and the food was too salty and too spicy. Later on I have called swiggy and they were not ready to give food replacement or refund. They were trying to fool by providing useless *...
Anjan Kumar on Nov 18, 2019
Uber Eats – Charged for cancelled food orderClosed
Hi, I placed order in uber eats with order id: ***B* on ** sept ****. I am checking status continously and order also picked. As soon as order picked, suddenly i could see order cancelled. I dont know why its ...
Chandu c on Nov 17, 2019
Zomato – Worst Quality and quantityClosed
Ordered mutton biriyani from basmati biryani nation, but recived ***ml boxes * instead of ***ml and the rice mixed with masala which a human can't eat only masala and oil it's have around ** ml of oil in rice, i did...
Jayant kumar on Nov 17, 2019
Dominos Pizza – Dominos not honoring 30 min guarantee Closed
I placed a prepaid order with dominos on **th nov at *:** pm via order no ***. The order was delivered at *:** pm more than * hour late. I raised a complaint via concern no ********. However after multiple followups...
Megha saini on Nov 17, 2019
Dominos India – Refund not providedClosed
Pizza delivered after *hr **mints.it was already reflecting delivered in app.poor customer support.they told claim for refund.delivery agent and manager bad behaviour no apologies.
Nikhil on Nov 15, 2019
Faasos – Non Veg Item Delivered in Veg MealClosed
I have ordered veg meal from The Good Bowl few days back and received the same with Non veg piece in it. When I called faasos guys they just refunded my money. What about sentiments and half the food that i had. Als...
Ashish jha on Nov 15, 2019
Swiggy – Different items and some missing item deliveredClosed
Ordered Meal from swiggy. On the App it was mentioned that I will get * roti, * vegetables(* paneer masala), water bottle, sweet,rice. However i received Parota in place of roti, in place of paneer masala received ...
Avanish singh on Nov 14, 2019
Ankur restaurant – Price se jada paisa lene ke sandahrb me Closed
मूल्य रेट से ज़ायदा पैसा लेने पर
Ashish Solanki on Nov 14, 2019
zomato food app – Food not delivered and money not refundedClosed
I gave an order on **th October , and Zomato delivery boy didn't diliver the order , so I claim for refund and more than ** days gone , until this time I don't receive my refund , whenever I chat with Zomato ...
Jai Singh on Nov 12, 2019
Parle Agro Food Appy Fizz – Overcharging of goods pottiesClosed
Every shop in Kymore town(even if they are not restaurant or hotel) is charging extra money as freezer charge for serving cold drinks chilled. They make **% profit by selling ₹** bottle at ₹**. Many of us(customers)...
Anuraag on Nov 11, 2019
Swiggy – Ordered veg but got nonvegClosed
I ordered a veg paneer biryani worth *** rs.and received * eggs within it... I am pure vegetarian... I tried the swiggy help the agent gave me coupon code of *** and it not working... And the swiggy agent is not rep...
Gordon Dsouza on Nov 7, 2019
Motherdairy – Spoilt products deliveredClosed
I ordered products of lassi from grofers and its spoilt after * days of delivering I contacted and asked what I can do, they said i have to return it. * of the bottles burst due to getting puffed up and I had to di...
Sahil on Nov 5, 2019
Atithi Family restaurant – Selling cake etc at more than MRP priceClosed
Atithi Family Restaurant on Ranchi Hazaribag NH is selling cake etc more than MRP by pasting it's own Rate tag, which is illegal and against the law. Mostly in night when buses stopped there during journey than this...
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Ajay Masih
Complaint filed against: Byjus
