Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
Commonly Reported Food Safety Complaints in India
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
How to resolve Food Safety Complaints in India?
1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.
4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!
Most Common Issue Reported for Food Safety Complaints
Complaints
Bad food delivered with poor quality money not refunded (Zomato India) Open
It was bad food with rotten meat in the momo served to me from wow momo and it was having inedible food in it, I complained but it was not solved and rather they didn't communicate any further although it was said it will be resolved. I need a ...
Jan 12, 2020 by Raunak Nayak
Poor Quality Cold Food (Swiggy) Open
Received poor quality food and Swiggy has refused to provide refund...
Jan 11, 2020 by Kevin Sanghvi
Swiggy Ordered food items were missed 3 out of 5 (Swiggy Bundl Technologies Pvt Ltd ) Open
I have ordered * items from Swiggy which costs around ₹*** on *st Jan ****. But Swiggy has delivered only * items. rest of * items were missed to deliver. We have identified that, In restaurant bill shown only for * items which was de...
Jan 04, 2020 by Subbareddy Ambati
Zomato Gold charges (Zomato) Open
I was charged with zomato gold membership due to their stupid app interface with just doesn't work properly and the moment it happened "accidently", I informed customer chat support, now they don't help ever. I have been sending emails to zo...
Jan 03, 2020 by Aman Agarwal
Online paid ordered not delivered (Domino S India) Open
I Am Prashanth Kumar. I Have Placed An Order From Zomato App To Your One Of Your Domino's Outlet On *st Jan **:**am But I Havent Got My Order, So I Tried Calling On *********** Several Times Till *am Till Then All Your Executives Have Asked Me ...
Jan 03, 2020 by Prashanth kumar V
Worst quality of Biryani I ever had (Behrouz Biryani) Open
WORST BIRYANI QUALITY I ever tasted, spent lots of money and the delivery came in almost * hours. No tracking available. Tracking guy never picks up the call. After the delivery was late I thought atleast I got the biryani but believe me the ta...
Jan 02, 2020 by Nishant Kumar
Order not delivered (Swiggy) Open
I placed an order on Swiggy at **:** pm on **-Dec-** but the delivery executive didn't deliver me anything till *:** a.m. on *st Jan, **** and pressed the delivery button, meanwhile I was talking about this incident with the customer care execu...
Jan 01, 2020 by Anjay Kumar
Wrong Item Delivered and not providing Refund (Swiggy) Open
Hi, I have ordered food on Swiggy **th Dec ****. Order placed at: **/**/****, **:** PM Order delivered at: **/**/****, **:** PM I have ordered * items from * restaurant. Out of that * item was wrong, instead of the item I have ordered, which...
Dec 30, 2019 by Krishnnan kartik
Order cancelled but money not refunded (Zomato) Open
When Will I get my refund? ORDER ID: ********** They have Already Stored Sweets I also Went To restaurant to Cancel the Order I already Told Them Not to Prepare .and now don't say That You have charged whole My money as cancelation fee I wil...
Dec 28, 2019 by Akshit Mohal
Online food order app cheating (Zomato food delivery) Open
I have order food on ZOMATO app from khaderbagh, mehdipatnam,hyderabad location on **th december ****,at **.** PM.I have paid the amount as prepaid but during some reason i have immediately cancel my order,even there is no customercare number a...
Dec 27, 2019 by Shivakrishna kadiyam
MRP and manufacturing date is erased and it seems product is outdated and is different (Swiggy) Open
I ordered two ice-cream one is butterscotch and rainbow cassette. But butter one is different and MRP and DATE of MANUFACTURE is erased which is mandatory. I took strong objection but they denied for refund. I think food delivery company mu...
Dec 24, 2019 by Atul Prakash Prajapati
Wrong item delivered (Swiggy) Open
I ordered Rs. *** pastries on swiggy. But I received something else. I complaint so many times to customer care but no proper resolution given and also there has been no refund of my money. This is happening *rd time that either the quantity wa...
Dec 24, 2019 by Mitesh Rathi
Non vegetarian food delivered (Uber Eats India) Open
Hello Team, On **nd of December **** (*:** pm) I ordered veg club sandwich to my residence in Punjagutta through Uber Eats app from chef bakers ameerpet Hyderabad. They delivered Non vegetarian sandwich which contains egg and meat! We’re Bra...
Dec 23, 2019 by Vishal Raghu Gajul
Refund not received (Swiggy) Open
Sir, I Arindam Guin tried to place an order on swiggy on **.**.****. i paid rs *** from my payzapp wallet. As per swiggy confirmation it was a failed transaction but today i.e. as on **/**/**** i haven't received the refund. Payment partner...
Dec 21, 2019 by Arindam Guin
SWIGGYWrong Item Delivery No Refund (Swiggy) Open
Yesterday ** Dec ****, I have ordered (ORDER#***********) * full quantity of Punjabi Kofta & * full quantity of Veg Kolhapuri as some important guests arrived at my house. But I have delivered with * full quantity of Kaju dish. As my guest dont...
Dec 16, 2019 by RAVI KULKARNI
Non delivery and Non refund (Zomato) Open
Order number ********** date * th dec **** order from The Frankies,Civil Lines,Jabalpur.Food not delivered ,Excuses given were wrong location by delivery person,then during interactions with customer care, the person repeatedly changed his ver...
Dec 15, 2019 by Pallavi shreshtha
I RECEIVED NON VEG FOOD WHEN I ORDERED VEG FOOD (zomato food app) Open
Yesterday i ordered * veg thali in zomato. But i received non veg food. inside it has meat and egg. i am pure vegetarian. but zomato tried making making me to eat nonveg. Immediately i reported this but they called me after **hours. now zomato...
Dec 13, 2019 by Anudeep M
Fraud by zomato food delivery (Zomato India) Open
Order id ********** Hi. I accidentally placed an order at wrong address and due to emergency I requested zomato valet to deliver to updated address but he marked it as order declined. I called the restaurant and valet as soon as I placed t...
Nov 27, 2019 by Anu walia
Order cancelled without my permission (Uber Eats) Open
My order cancelled without my permission and I have not received the refund and I have waited for * hours and I have requested for order but executive is rude...
Nov 23, 2019 by K SAI KUMAR NAYAK
Food was damaged but was ignored (Uber Eat ) Open
I ordered a barbeque chicken from a restaurent through uber eats. As it arrived, I noticed the package is very wet. There is no other liquid other than toum sauce inside. I took the photo of the parcel itself and raised the ticket, threw that s...
Nov 22, 2019 by Jeeva Bharathi
Refund not received (Zomato) Closed
I was just searching for the food available form the various resturents near me. Accidentally I ordered an item from a restaurant . Paytm wallet was linked so amout of ₹*** was deducted. It was about **:** pm . I cancelled the order within fe...
Oct 21, 2019 by Sayan Kar Gupta
Double charged for food (Zomato) Closed
I first ordered paneer butter masala and lacha parantha and tried paying from PHONEPE, it said - PAYMENT FAILED!! I repaid from paytm and reordered ..now the delivery boy calls and tells me he brought two orders!! Why is Zomato cheating cus...
Oct 16, 2019 by Manpreet K
Delayed delivery and cold food (Swiggy) Closed
order was delayed ,executive gave wrong info ..keep on saying sorry and as usual apologies and no componsation of customer suffering..i will atach chat if demanded...
Sep 23, 2019 by Niraj sharma
Amount not refunded (Uber Eats) Closed
I ordered from uber eats on *st July ****. The amount was ****. The order was canceled from my end as we waited for * hours but they didn't send our order because they didn't have a delivery person. After that, I have been continuously calling ...
Sep 04, 2019 by Vandana Bhatia
Refund not initiated even after not delivering the order (Swiggy) Closed
On the *st of September, I placed an order #*********** for food via Swiggy. They called me and informed that order will be cancelled as the delivery guy met with an accident. I requested for the replacement order immediately. But instead of co...
Sep 03, 2019 by Sindhu M
Incorrect food no resolution (Zomato) Closed
This is the *rd class service which I get every time I order from Zomato. Last night order was placed for mutton rogan josh and afghani chicken what they guys did added * mutton piece and * chicken piece in butter chicken gravy on the name of m...
Sep 02, 2019 by Sarabpreet Kaur
Broken cake delivered twice (Swiggy) Closed
I had ordered a red velvet cake from Cake Point via Swiggy with order no. ***********. The cake was delivered however was broken when I opened it. I raised it with the Swiggy support service and ordered for a replacement. I got the replacement ...
Sep 02, 2019 by Namisha Nair
Swiggy didn't deliver food (Swiggy) Closed
I have ordered food on swiggy for my family. We have prepared everything for dinner and waiting for swiggy delivery. But we never received it and whole of us unable to sleep without food...
Aug 31, 2019 by Vins
Food order not delivered (Uber Eats) Closed
I order rolls from rolls mania but order got cancelled so I ordered again but later on I received call for both the orders. But one order was never delivered to me but it's showing as delivered in app...
Aug 31, 2019 by Rasika khot
Order not accepted and no refund (Swiggy) Closed
I placed an order via Swiggy for Dominoes. The order was not accepted but the amount was deducted. There was no refund from Swiggy even after * weeks. All the necessary documents were given but no action was taken by them....
Aug 31, 2019 by Anand Mohan khanna
Shopkeeper take 1 rs extra on sachi milk packet (Saachi doodh) Closed
At mari mata square in raghuwanshi colony.....shop kiper take * rs extra for sanchi milk packet ....total amount is rs ** rs but he wants ** rs....if in one month i bought ...he earns ** rs extra from me...
Aug 31, 2019 by Pooja
Swiggy and zomato had missing orders and all they did was just apologize (Swiggy and zomato) Closed
I had ordered kfc from Zomato and few items were missing , not only that they always place my order and then cancel ... This happens twice.. also I get the refund late Swiggy gives ** percent off but also reduces the quantity and quality ... ...
Aug 31, 2019 by Vishwani
Excess of MRP price (Gomathy Hotel ) Closed
In this hotel drinking water *litre is ** but MRP print in the bottle is **. Date is **.**.****. Time is **. **am I am a passenger of TN ** N **** Chennai to madurai route. ...
Aug 31, 2019 by Mohamed Rafi
Delivery partner took Rs extra (Uber Eats India) Closed
I placed an order worth Rs. *** The delivery partner convinced me to pay him Rs **** since I didn't have change at the moment, and he assured me that he will get change and come back to return the same. He never came back and I couldn't ev...
Aug 30, 2019 by Meemansa Arun
Unethical practices and poor service by Uber Eats (Uber Eats) Closed
An order was placed with Uber Eats on August **st , ****. However, the ordered was cancelled with a remark that the delivery person could not contact me. Firstly the location of delivery was at my office which has a huge hoarding outside the b...
Aug 28, 2019 by Vinay kar
Order not delivered without refund (Uber Eats) Closed
I am filing this complaint against Uber Eats. On ** August ****, I had placed an order worth Rs.***. ** for food ordered from Le Arabia Restaurant, Basaveshwaranagar, Bangalore and made the payment by Credit Card. The order was picked up by the...
Aug 28, 2019 by Deepthy Sunil
Order not delivered (Zomato) Closed
** ** **** ko mane Zomato apps oder Kiya tha Jo ki aj tak dilevr nahi hua h Dilevery boy ne mera order unoperson Ko delver kar diya jab mane use call kya to batamiz se bat ki and mana Zomato apps se chat bhai lakin mari kisi ne help nahi k...
Aug 27, 2019 by Neelesh yadav
Wrong order from wrong restaurant (Uber Eats India) Closed
I ordered from one restaurant for a fish Biryani and uber eats delivers chicken Biryani from a different restaurant. I raised a complaint and till now they are not looking into this. The only thing I hear is that they will share a feedback. Not...
Aug 27, 2019 by Derrick
Order cancelled but amount deducted (Zomato) Closed
I ordered food in Zomato delivery boy denied my location due to heavy rain and I cancelled the order but I dont get any refund, full amount has been deducted. I sent a mail to Zemato team in reply they said will get resolve within ** hours b...
Aug 26, 2019 by Gnanasekaran
Charged more than MRP printed (Pepsi ) Closed
In chowdhury dhabha they are charging rs ** instead of rs **...
Aug 25, 2019 by Harpreet kaur
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Mamta D
Complaint filed against: Byju's