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Lenskart ^(90/154)

Lenskart - Frame not proper ^Open

I placed an order for only lenses for my eyeglasses as I already had the frame on which lens were to be assembled. However frame was a bit loose so I asked the employee to do to needful and he said that it would be fixed. However when I went ...

Nov 22, 2024 by Vishwa Solanki

Lenskart - Spectacles danage ^Closed

I have purchased a spectacle from lenskart on Nov ****. Spectacles broke without a reason on Oct **** exactly just ** months after purchase. I have filed a complaint for refund but they have declined the request saying it is out of warry covera...

Oct 24, 2024 by Rijo kurian cherian

Lenskart - Refund not received ^Open

I had asked for refund and they are saying, I had selected exchange option. I remember clearly, when they called for return pickup last time, I made sure it's for refund and not exchange and now they r saying it's exchange....

Sep 07, 2024 by Priyotama

Lenskart - NON DELIVERY OF 2 PRODUCTS BY LENSKART WITH ORDER ID DATEDTILL DATE ^Closed

*. That we had booked an Order with subject for * products (Eye Glasses) after tests done by your representative Maneesh Yadav (Contact **********). *. That we were assured by your representative that order would be delivered within * days or ...

Aug 21, 2024 by Yasir N Alvi

Lenskart - Package not delivered ^Closed

I ordered a spec from online to door delivery and selected map location to deliver, the delivery guy refused to delivery the package claiming the postcode is different, but its not, when i tried to contact the lenskart there is no one to suppor...

Aug 19, 2024 by Rohith R

Lenskart - Rayban Sunglass broken at the Lenskart Shop ^Open

Lenskart shop at Unit No***, first floor, Brigade Orion Uptown Mall Huskur Village, Bidaarahalli, Hobli, East, Taluk, Bengaluru, Karnataka ******, while adjusting my Rayban glass has broken one of glass. And they are not ready to repair and com...

Aug 07, 2024 by Somesh Mehta

Lenskart - Complaint Regarding Broken Sunglasses Frame Order No ^Closed

I am writing to express my dissatisfaction with a recent purchase and the subsequent service I have received. On May **, ****, I placed an order for Vincent Chase Polarized Black Round Medium Frame & Glases, and unfortunately, the frame has al...

Jul 04, 2024 by Sanjukta Dey

Lenskart - Product not replaced ^Open

I had placed an order vide no ********** on **th May ****. There were two separate shipments for the same order. The products were delivered on ** May **** and ** May ****. I didn't like the product. Hence I requested for replacement which wa...

Jun 26, 2024 by Sameerkhan Jhadwale

Lenskart - Wrong Damage Product Received ^Open

I ordered * specs from Lenskart. One was damaged and the other was completely different from what I ordered. I'm writing about this issue here after continuous refusal of return and refund from Lenskart even when I tried to return the products ...

Jun 19, 2024 by Kanchan Bhardwaj

Lenskart - Problem in claiming warranty in lenskart ^Closed

Dear voxya, I ordered a pair of glasses from lenskart on **rd September **** under the order ID **********. I am attaching the images of eyeglasses which are completely broken proving how bad quality of frame you have delivered to me. Further,...

Jun 08, 2024 by SHIVANI VALECHA

Lenskart - Return request cancelled ^Open

I ordered Vincent Chase Eyeglass with Lenskart store dated **th Jan (Order id:**********), after collecting the order from the store I started wearing the glasses however I started feeling discomfort/Headache while wearing the specs, I approach...

Jun 07, 2024 by Utkarsh Gupta

Lenskart - Refund from Lenskart ^Closed

My order is wrongly placed by the store, I called customer care and got my order is cancelled but I am yet to get the refund and store credit in lieu of it. I am following up for a while and every time I get a timeline for the next ** hrs. My c...

Jun 05, 2024 by Nawal Kishor Mishra

Lenskart - Lenskart changed their policy to 6 months for discoloration ^Closed

I purchased glasses in November with a full *-year warranty. In January, Lenskart changed their policy to * months for discoloration. Customer support is not approving my warranty claim for the old purchase due to the new policy. Order id #****...

May 27, 2024 by Vikas Kumar

Lenskart - Facing problem with exchange ^Closed

I purchased clip on glasses from lenskart after using them for a while it's coating started coming off and it was causing rash on my forehead. I put exchange request which was difficult but I got through I was promised that my process will comp...

May 12, 2024 by Ajaykumar Yadav

Lenskart - LensKart frame peeled off while in warranty period and the company not accepting this ^Closed

I bought the LensKart spectacle from their store from wave Mall jammu store. At the time of buying the spex the warranty of the entire product was for * year. And it was told by the store manager as well as it was mentioned on the website. The...

May 10, 2024 by Khalid Amin

Lenskart - Broken frame ^Open

my frame is broken from side ...

May 02, 2024 by Rahul Ganguly

Lenskart - Frames rusted still no warranty provided ^Open

Frames got rusted in just * months and because of rustness the strength of temples is reduced and it came out. You can see in the images the rust in frames. In description they have mentioned it's steel. How come a steel can rust? Very bad qual...

Apr 09, 2024 by Milin Kavanar

Lenskart - Lenskart deducted money from my Credit card and wallet but order is not placed and money is not refu ^Closed

I visited lenskart store at Mini Square mall Kolkata on **th Feb **** at **:**PM. I selected few frames and then made the payment. My Lenskart wallet had *** and From my Axis Bank credit card I paid ****/- in total **** for my order. Afte...

Feb 15, 2024 by Gantantra kumar

Lenskart - HTO Dhanaraj cheated 1 000 ^Open

Hi lenskart, My name is Santhosh D, i have paid *,*** rupees for Dhanaraj HTO in Bangalore. He cheated the amount saying will return back the amount after *days. For placement of single version spec. He's not returning the amount and...

Dec 08, 2023 by Santhosh D

Lenskart - We have many issue face in lance cart shops I have given my lance for repair in your branch since a ^Closed

We have many issue face in lance cart shops. I have given my lance for repair in your branch since a week but thay are not giving me the lance repair and giving me excuse and i am not getting any satisfied answer in the branch. Even today I s...

Oct 10, 2023 by Prajapati mahesh dhudabhai

Lenskart - Broke my specs ^Closed

I have bought the specs from lenskart a year before. Today I asked them to clean my specs and they broke it. They didn't give me refund or didn't replace my specs....

Sep 16, 2023 by Rithin Jose

Lenskart - Refund Not credited ^Closed

I have ordered one normal frame from lenskart and they have delivered it after the promised date of delivery. As I didn't like the product I initiated return. Even after the product was handed over to the courier partner, continuously I was get...

Aug 30, 2023 by Chanchal

Lenskart - Delivery person bad behaviour ^Closed

Yesterday my product has tó delivered by the delivery person without call rescheduling and when I call yesterday he said u r not pick without call then he said yesterday I’m coming nearby only plz come down of ur building I came I wait * hou...

Aug 30, 2023 by Sourabh

Lenskart - Defect in product and not exchanging ^Closed

Hello there, On *st August ****, I ordered my Transparent Full Rim rectangle glasses from lenskart, it arrived on *th August. And within *-* days i faced several issues with that glasses :- *. My severe headaches due to new glasses *....

Aug 18, 2023 by Swapnil Shrivastava

Lenskart - Not accepting refund ^Closed

I am a regular customer of lenses from lenskart since past ** years.I placed an order from kankurgachi lenskart store kolkata on ** may ****.Generally when we have * spare lens we do place an order for lens as it might happen that the one which...

Jul 07, 2023 by Nidhi Goenka

Lenskart - Improper eye checkup ^Closed

Lensakart guaranteed eye checkup at home for * persons, however the person who visited my home was a salesman and did an improper eye checkup. I was charged ** rs as well. This is highly not acceptable. Please reach out to me...

Jun 24, 2023 by Akshay Ghosh

Lenskart - Order not placed money taken no refund processed ^Closed

On **th May, **** Kavesar Lenskart took my purchase and accepted my money via credit card. I find out next day that no Order ID is generated and no purchase was ever recorded.Blaming as System Glitch. My refund is not being processed. All r...

May 28, 2023 by Neha Mahadik

Lenskart - Refund not received even after and no proper response from the company when contacted ^Closed

I have placed an order for lens by bausch&lomb on lenskart website on Nov ** ****, and the transaction was successful but the order was not confirmed for * days stating the payment was not received. Hence i have raised a chargeback through my b...

May 27, 2023 by Subashree S

Lenskart - Wrong glasses fixed for my daughter aged 5 years old ^Closed

My daughter was prescribed by doctor to use glasses due to her low vision and we had been to lenskart udupi branch.The spectacles was received from lenkart abd the same was used by my daughter all these days. We again came for the test today a...

May 06, 2023 by Ditya Shetty

Lenskart - Damaged frame ^Closed

I have purchased a frame and got the damaged frame and they are not refunding the money...

Apr 22, 2023 by Sharath

Lenskart - Service issues in camp branch ^Closed

It’s **:** pm, we have to wait ** minutes before they check eye for each person. I can see there are so many executive on the floor but only one eye check up booth working. Some of your executive are busy texting on phone but don’t ...

Apr 02, 2023 by Harsha Punjabi

Lenskart - Eye infection due to lens and bad service from store ^Open

I've been using lens from lenskart since five years. Got eye infection two months back. Met ophthalmologist and got treated and also got clearance to use a new set of lens again. After a month again i got severe infection. It is not an issue of...

Mar 22, 2023 by Lincy Jeniffer

Lenskart - Beware of the quality of a lenskart JOHN JACOBS Frame ^Closed

I am totally disappointed with this frame from John Jacobs purchased through lenskart like never before! I am well aware how frames at lenskart go through extreme quality check. But never ever imagined that this frame is so so fragile and the r...

Mar 17, 2023 by Shuva Mukherjee

Lenskart - Package not delivered ^Open

My order id is#**********. I have placed the order on *st march **** at lenskart store,Diamond Plaza mall,nagerbazar and paid Rs.****/- for two spectacles. In the lenskart app the package is expected to be delivered by *th March but today is ...

Mar 11, 2023 by Avisek chaudhury

Lenskart - Lenskart Insurance claim ^Closed

I had ordered spectacles from lenskart in October **** and i had taken insurance with it. Now in Feb ****, my spectacles got damaged and i went to store to claim my insurance for which they said that the **% amount will have to be paid by the c...

Feb 21, 2023 by Anirudh Mishra

Lenskart - Money incorrectly deducted but not returned ^Closed

I have ordered for spectacles from lenskart through a field agent. *st time tried theough upi which went to payment processing, the agent told that it failed and I paid again through debit card. Money got deducted for both orders. Now, lenskart...

Feb 17, 2023 by Shreyak Ghosh

Lenskart - Wrong Glasses Power Given ^Closed

I Purchased Glasses from Lenskart, and the test they did failed, as the power they gave was wrong. I tried contacting them but they told me window is closed and can't do anything about it, I got my power checked yesterday again and I Was right,...

Feb 07, 2023 by Nikhil

Lenskart - Delivered wrong product during warranty claim ^{Offered Resolution}

Firstly the order has been created in the month of November under the buy * and get * offer which is Jonh Jacobs JJ Rose gold and Vicente chase. I had placed orders * times mistakenly so one of Lenskart's team members called me and cancelled on...

Feb 02, 2023 by K Sandhya

Lenskart - Lenskart sold me two Gold Membership and denied to refund one on my request ^Closed

Hello Team, I am Sathya Murthy Gururajan (+************)and have recently placed two orders on Lenskart, one directly at the store and one via Lenskart application. The order numbers are ********** & ********** and the Gold Membership was ap...

Jan 24, 2023 by SATHYA MURTHY GURURAJAN

Lenskart - Worst Product ^{Awaiting Details}

Spects not in working condition Broke within ** of replacement Worst consumer experience Same product is got repaired more than * times within * months time ...

Jan 21, 2023 by LIKHITH KUMAR P L

Lenskart - GST on Membership amount ^{Awaiting Details}

I had visited to one of Lenskart outlet on **.**.**** to buy Sunglasses at Hennur Cross, Bangalore ******, the representatives said there is an offer if you buy one Sunglasses at ****/- and Pay ***/- extra for Lenskart membership so I get one m...

Jan 06, 2023 by Vikram Kumar

Lenskart - Refund not given ^{Awaiting Details}

I had cancelled the product before shipping but still they have not provided refund despite **-** hours refund policy. it has been more than a week and they have not informed me about the same....

Dec 20, 2022 by Gayatri Dash

Lenskart - Product not arrived for long time ^Closed

I have ordered two Computer glasses from Lenskart on **th November. At the time of ordering, it was told it will be delivered within * days. But after * days it has automatically returned to warehouse. I ordered it again and the same thing happ...

Dec 07, 2022 by Mohammed Shaheen P

Lenskart - Very poor service order didn t received its been more than 2 months ^Closed

I ordered two products from your website, placed order when you guys visited our organization I have contacted you multiple times with no solution on this, requested for refund no response on that. its been three months I have been awaiting for...

Dec 06, 2022 by Sinju T Raju

Lenskart - Specs delivered late Because of specs i was adbest 3 days for my office ^{Awaiting Details}

Name of The Company - lenskart Product- spectacle and lense Order No- ********** Transaction id- t********************** Date of Purchase- * nov ** Amount paid- *** rs Reg Mobile no- ********** Reg email id- manojhpgopi@gmail.com Present status...

Nov 15, 2022 by MANOJ H P

Lenskart - Package not delivered worth Rs ^{Awaiting Details}

I placed order via Lenskart India (https://www.lenskart.com) for my Specs via website on **th October . Lenskart Website & courier company records are showing they delivered by consignment worth ***** Rs to an address which is completely wron...

Oct 24, 2022 by BIPLAB SANYAL

Lenskart - Order delaying and Making customers fools with pathetic products ^{Awaiting Details}

I have ordered blulens on lenskart date October * ****...They have delivered one product in * days and they are delaying the another product by ** days and no proper response and they are being rude with customers...

Oct 11, 2022 by Vijaykumar

Lenskart - Exchange not provided on previous service location ^{Awaiting Details}

I have returned my eyeglasses because frame has got rust and corrosion. Lenskart has taken back the eyeglasses. Now when I am ordering new eyeglasses, they cannot provide service where they used to provide service. Store locator is about ** KM...

Sep 13, 2022 by Girish Vajrashetti

Lenskart - Worst glass fixing wrong promises ^{Awaiting Details}

worst glass fixing & wrong promises ( * times I have complaint to Lenskart customer service and all the time they did the same mistake ) Glasses were coming out of the frame, and alignment issues. They promise to replace the frame and sent th...

Aug 29, 2022 by Abhishek Kumar

Lenskart - Pathetic after sale service and bad material by Lenskart ^Closed

I bought two frames in July(last month). One is lenskart Air and one is vincent chase. Also bought gold membership with that. Guess what!! After just * weeks of minimal use the lenskart air frame automatically broke today. Didn't do any rough u...

Aug 14, 2022 by Sarbori Basu Roy

Lenskart - Disturbing me by calling everyday inspite of me asking them not to ^{Awaiting Details}

Everyday or every alternate day i get calls from lenskart asking to buy lenses.i have told *** of their executives not to call me n get my number blocked from their call list but still i do get calls everyday.i am being disturbed a lot....

Jul 17, 2022 by Ruhi Chandgothia

Lenskart - After sales service ^{Awaiting Details}

Not satisfied with after sales service. My glasses went loose. Went to the showroom of the company from where I purchased. They said nothing is done over there nor did they offer of repairing it. Not at all satisfied with the after sales servi...

Jun 22, 2022 by Kajal ketan shah

Lenskart - Package is not yet Delivered ^{Awaiting Details}

So i have ordered my specs from lenskart on *th of June which has to be delivered by **th of June which was not delivered on the given date I called up customer care number many times they keep on telling that the order will get delivered don'...

Jun 22, 2022 by Suman Mohanty

Lenskart - Exchange and refund denied ^{Awaiting Details}

Purchased two glasses of **** and **** Returned two glasses, for exchange Selected two glasses in store Both being **** so paid additional *** rupees Exchange is not being processed from the local store because of application error. They were n...

Jun 21, 2022 by Darwinv

Lenskart - Exchange not processed and resolution ongoing 5 days and still ongoing ^{Awaiting Details}

Purchased two glasses of **** and **** Returned two glasses ,for exchange Selected two glasses in store Both being **** so paid additional *** rupees Exchange is not being processed from the local store because of application error. They were...

Jun 20, 2022 by Darwinv

Lenskart - Refund ^{Awaiting Details}

Lenskart has worst customer support and worst escalation, infact I have first time whose CEO's doesn't care of.. Otherwise every Good CEO's care for their Brand Value. It's been days and days for my Return for the Order ID ********** which I...

Jun 11, 2022 by Surya kant

Lenskart - Order on Lenskart not received on hold and I paid complete amount ^{Offered Resolution}

I placed order on date **-May-**** with Order ID: **********. Total price of order is **** INR with total * items. Today is last date delivery but still my order is on hold. I contacted customer care and sales team and they are telling differen...

Jun 09, 2022 by SWEJ KUMAR SHARMA

Lenskart - Too much late delivery ^{Awaiting Details}

It's been more than ** days and my order has not dispatched yet. My father needed the spects to wear but he is facing trouble because of lenskart service ...

May 19, 2022 by Vinika singh

Lenskart - Package not delivered ^{Awaiting Details}

I ordered my glasses on **th may, and it said it will be delivered by **th may. Today on **th may, i opened my lenskart app and it said order delivered early on **th may, and i have no signs of the order. I live in a hostel, not earning and im ...

May 15, 2022 by Anshpreet Singh

Lenskart - Not received the product on time ^{Offered Resolution}

I availed the company's warrenty. The warrenty was accepted in email. The delivery person came and took my old pair prior to providing me a new one. This is affecting my work and everyday life. I literally couldn't see. I lost money on my absen...

May 13, 2022 by Niranjan k

Lenskart - Package not delivered ^{Awaiting Details}

Hello team, I am Mohammed shahid I have order a specs for me and my mother last month Chennai Mylapore branch they have tested and provide a specs for us both and it’s cost around *k for me and my mom and later I received the product after...

Apr 04, 2022 by Movammed shahid

Lenskart - Return pickup and now not responding ^Closed

I have ordered my eyeglasses tving me exchangehru homevisit of lenskart executive on December **th.order delivered but not as per specification.from then to till *st of march they people are not responding to my calls.neither giving me refund ...

Mar 01, 2022 by MANISH CHUGH

Lenskart - Executive behaviour ^{Offered Resolution}

Went to th showroom fr an eyetest as i hv already ordered th glasses bt since my area was unserviceble i had to go to a outlet fr an eyetest. First nobody attended, second th testing guy was busy flirting with a customer , and everythng was ...

Feb 26, 2022 by Swapnil Srivastava

Lenskart - Bad eye checkup and low lens material ^Closed

I used to have same power since * years and I tried lenskart for first time and within * months my power got changed with cylindrical. It has affected my eye sight. ...

Feb 21, 2022 by Archana Khare

Lenskart - Refund issue ^Closed

I didn't get refund since Feb 8...

Feb 11, 2022 by Aloshy Abraham

Lenskart - Lenskart cheating people with fake ads Luring people to buy their membership and not delivering the ^Closed

I Purchased Lenskart Pro Membership on ** December with order id: ********** which Includes First Pair Free Along With Anti Glare Lenses As Promised By Them. But When We Try To Add Anti Glare Lenses To The Pair, It Asks **/- Extra Over And Abov...

Dec 18, 2021 by SHIVAM BANSAL

Lenskart - Mis communication while purchasing ^Closed

Communication not clear while purchasing...

Dec 17, 2021 by Manish Kachalia

Lenskart - Charging over and above the membership fees ^Closed

I purchased Lenskart Pro membership which includes First Pair Free along with Anti Glare Lenses as promised by them. But when we try to add anti glare lenses to the Pair, it asks **/- extra over and above the membership fees. When contacted cus...

Dec 16, 2021 by SHIVAM BANSAL

Lenskart - Lenskart cancelled order without my consent ^Closed

I placed an order on **-Nov-**** with the order ID ********** which is supposed to be deliver by **-Nov-****. Now on **thNov'** when I contacted their customer support for delivery update then they told me that they are cancelling my order as i...

Nov 25, 2021 by Aamir Ansari

Lenskart - Refund amount yet not received ^Closed

Refund amount yet not received, they told that ur refund amount with given on * November **....

Nov 18, 2021 by Deepak Chagan sonawane

Lenskart - MY ORDER order id NOT RECEIVED TO MY SHIPPING ADDRESS IT WAS DELIVERED WRONG ADDRESS ^Closed

Hi sir/ madam Sub: I am not received my order to my address from lens kart ( order id: **********) My lenskart order id is **********, I have ordered two powered eyeglasses on **th october **** in lenskart, On Nov *st **** i have received...

Nov 07, 2021 by ALAPARAJULA RAMAMOHAN YADAV

Lenskart - Cheated by lenskart ^Closed

I have ordered * computer glasses including frames from lenskart, from lenskart android app. Vide order number ********** on **th August ****, other one order number ********** on **th August **** and third one, order number ********** on **th ...

Oct 28, 2021 by Alphi Chugh

Lenskart - Buy it forget any other service ^Closed

Even though frame is out of warranty ,, check to accommodate my lens into suitable frame ? Iam ok to use current lens ,,but with replacement of Frame ,,,,,But unfortunately ,,they are mentioning the frame is out of stock ? iam not sure why Le...

Oct 27, 2021 by Dharmendra

Lenskart - Pickuper man rude behaviour ^Closed

Pickuper man was very rude to me while calling ..... He used very bad tone....and all of a sudden disconnect the call while talking...

Sep 08, 2021 by Khushi sah

Lenskart - Money Deducted Incorrectly ^Closed

I purchased Lenskart Gold membership on *th of September. It was Rs.***+ taxes which is Rs.***. I used a voucher , and the page said I need to pay Rs. **. When I proceeded to pay Rs *** got debited from account. I immediately complained throug...

Sep 07, 2021 by Manisha

Lenskart - Late incomplete and misbehaving customer service ^Closed

I ordered two lens on **th of July , my order was created and processing the next day I got a call from lenskart executive asking me to select a different lens because the power couldn't not be added in one of my lens then I made a new order fo...

Aug 11, 2021 by Bikash Chaurasia

Lenskart - Fraudelent and money holding ^Closed

My order date is **th July. I have provided all the necessary information including Eye-Power Prescription. It was supposed to be delivered by **th July. I contacted lenskart to look why it is not delivered. In return I get this bizarre expla...

Jul 28, 2021 by Nagendra

Lenskart - Product doesn t deliver ^Closed

Worst service ever experienced i ordered the glasses on ** and your delivery agent picked up the corrier * days ago and he updated the order yesterday and now the delivery is delayed so please tell me who us responsible the delivery date is to...

Jun 29, 2021 by Ashok Kumar Choudhary

Lenskart - NOT REFUNDING MY STORE CREDIT EVEN AFTER 10 DAYS PASSED BY AND CONTACTED THEM 1000 TIMES ^Closed

NOT REFUNDING MY STORE CREDIT EVEN AFTER ** DAYS PASSED BY AND CONTACTED THEM **** TIMES WANT IMMEDIATE ACTION AS WELL AS CALL FROM THEM NOW...

Jun 12, 2021 by VINAYAK SAINI

Lenskart - Lenkart delay in delivery ^Closed

I am following up for my order consecutively for * days and same update i am receiving from your end is highly unprofessional seriously not appreciated. After * days i come to know that due to technical issue my order was not picked. There is ...

Jun 02, 2021 by Neha Sharma

Lenskart - Booked appointment but lenskart agent did not turn up ^Closed

I would like to bring to your notice that I have been not answered my queries and issues at lens kart even after many attempts to the customer care. I would like to inform you firstly I had received a call from lens kart team regarding home...

Jun 02, 2021 by Mur Zeeshan Ali

Lenskart - Package not delivered and they treat their customers as a garbage ^Closed

I purchased two eyeglasses from lenskart on **th of May'**** and paid the price online. As of today(*nd June'****) I have not received any message regarding my order. And when I track my order it has been visible since the day I placed the orde...

Jun 02, 2021 by Balmiki Das

Lenskart - The cover i received is spoiled ^Closed

I got buy * get * offer and i ordered two,i got my package on **/**/**.Both specs are fine but the cover was spoiled..i would like to exchange it. Please delivery another cover. ...

May 26, 2021 by Marpi Bagra

Lenskart - Frame found broken in spectacle box ^{Offered Resolution}

To Lenskar, In **** January I have purchased frame along with gold membership. I purchase only frame because my old frame was broken and warranty was lapsed. Now again the same frame broken from the same place in box only. If you see my ord...

May 24, 2021 by Prashant Mavani

Lenskart - False advertising ^Closed

I bought specs from lenskart in Jan paying **** rupees and the Store guy confirmed that the specs are rough and tough use. But It broke in *months, the screw of ear rester got out and I am unable to use my specs anymore and having high power It...

May 16, 2021 by Gurjeet Singh

Lenskart - False advertisement claim ^{Offered Resolution}

https://m.youtube.com/watch?v=*WpldhTjbzg The ad claims that air flex doesn’t break while this is completely false and is deceiving customer with wrong information I myself have airflex which broke twice This is completely misleading...

Apr 23, 2021 by Damini Sethi

Lenskart - Personal details shared ^Closed

Hi, This is Kashyap a customer of your lenskart. Since *-* days, I'm being contacted by lenskart for the order I have not placed, it was placed by some one called Shanmukha wherein lenskart has updated my number on that order. Unfortunately ...

Apr 16, 2021 by Kashyap Dixit

Lenskart - Ill Treatment with the customer ^Closed

This is in regards with the experience at one of the lenskart store. We went to the lenskart of noida sector ** store. There was a guy named prashant who told us he is the manager there. We selected two frames for the normal power glasses. Th...

Apr 07, 2021 by Radhika Garg

Lenskart - Package not delivered ^Closed

I ordered Vincent Chase eyeglasses with order ID:********** from lenskart on "*th March ****" worth **** rupees. They said my order is getting delivered earlier(** march) than the actual delivery date(** March ****). And I got a message from le...

Mar 11, 2021 by Narava Vishnu vardhan

Lenskart - Temple or handle of spects got dislodged ^Closed

Temple/handle got dislodged by itself , spectacle were in warranty , so i was asked by costumer care to get it repaired at the store , so i went to the store and they told me they cant repair it and it was my fault temple got dislodged ,how ...

Feb 13, 2021 by Ameya Shukla

Lenskart - Not given exchange ^Closed

purchsed reading only glasses last week but not to my expectation. m suffering severe headache after using them.went to store n asked for exchange store manager refused saying no exchange policy...

Feb 09, 2021 by shilpa suhas chavan

Lenskart - Payment not processed ^Closed

I have paid rs **** through googlepay on **nd jan **** for orderId =********** and Gpay confirmed the payment I will also share proof ..But in app they are showing payment pending its been * days customer support guys saying I raised the ticket...

Jan 25, 2021 by Anirban chakraborty

Lenskart - Lenskart not initiated my replacement query ^Closed

At */**/**** i purchased one specs from lenskart show room.it was not fit for my face.so i planed to replace my product as per lenskart **days no question replace/return policy. But lenskart side no response for my replace/return querry....

Dec 08, 2020 by Jabalal A

Lenskart - Pick not done by company about 7 days and false commitment ^Closed

I have requested many time for pick up, But company not look after the matter where as giving me false commitment...

Oct 02, 2020 by Shakti prasad roul

Lenskart - Defective peice ^Closed

Defective loose specks received from lenskart...

Sep 27, 2020 by Veena aher

Lenskart - Refund issue and complaint of lenskart store staff ^Closed

I purchased a frame from lenskart through sales executive at store and when I received my item it is not as per my expectation so I told to executive to exchange. Then he ask me to come when store is open but from * months shop is not opening d...

Aug 31, 2020 by Akhil Agrawal

Lenskart - Lenskart Frame not replaced ^{Offered Resolution}

Had asked for a replacement for Order id # **********.on June ** ****. Even after picking up the product, Lenskart has till date not given me a replacement for product. Had raised ticket for same #******** for which I was assured to be given a ...

Aug 19, 2020 by Abraham

Lenskart - Item not delivered and git msg of item delivered by lenskart ^Closed

On *th july **** I got a msg that your item has been delivered but it wasn't. I called customer care many times. They raised a complaint and said wait for **-** hours. Its been more then that ** hours I called many times. I got no upd...

Jul 10, 2020 by Ritika

Lenskart - Package not delivered ^Closed

I have placed an order on * June, a Vincent Chase Eyeglasses and paid online but till now I have not got the product and no updates on it. I have called customer care services multiple times and they are telling they don't have any updates fr...

Jun 17, 2020 by Alfred Joy

Lenskart - Warranty claimed decline ^{Awaiting Details}

I bought a Jhon Jacob frame in **** and their so called blue cut glasses, within warranty period the golden frame gets faded and I claimed for warranty but there is a scratch on the glasses but the glass also have warranty and the frame also...

Jun 16, 2020 by Yumnam Soviet Ningthoucha

Lenskart - Item not received but its showing delivered ^Closed

Few I purchased an eye wears in lenskart but its showing delivered, still not delivered delivery boy, a d he is not answering my irresponsible and abusive talking with About,no,**********...

Jun 14, 2020 by GAJJI SHASHIVARDHAN

Lenskart - I orderd my lenses from lenskart the status shows delivered but its not delivered to me ^Closed

My awb no. For my order is ********** my order is to deliver today its shows delivered but its not delivered yet ..it was a essential good i need it urgently...

Jun 11, 2020 by CHELSY Singhal

Lenskart - 1 package not delivered 1 delivered with broken box ^{Offered Resolution}

I ordered a pair of Eyeglasses on ** march **** from Lenskart. Order # : ******** One of which is not delivered to me and other was given with broken box. Its been * months and ** days from the order i have no glasses to wear and my eye si...

May 31, 2020 by Abhishek Dhyani

Lenskart - Package not delivered ^Closed

I ordered lenses on march ** . money was paid .but I didn't get my lenses.i visited lenskart MVP branch * times.i visited blue dot courier.they said the tracking ID itself wrong.when I said this lenskart stop not at all responding.worst custome...

May 28, 2020 by Kuna Shilpa

Lenskart - Lenskart not giving my refund ^Closed

I visited the lensekart store twice as below location, we selected the spectacle and payed the money via airtel money app also via my debit card, there was a transaction completed, but order was not placed. Lenskart took my money and did not...

May 26, 2020 by Akshay m

Lenskart - Refund ^{Offered Resolution}

Subject: Re: **********: refund related Very shame till time no refund has been credited in my account despite number of calls to customer care very shame One of my biggest mistake in life that I visited Lenskart,Fake false commitment, cust...

Mar 13, 2020 by Deepak

Lenskart - Defected eyeglassess delivered 5 times still lenskart not processing refund ^Closed

I had placed a order for power eyeglassess for my daughter and after some times there was sone defect in glasses. Gave to lenskart for replacement in January and when glasses came again they were defected , very poor quality scratches on glasse...

Mar 08, 2020 by Upasna Verma

Lenskart - Wrong lenses ^Closed

I bought the specs on **th Dec. When they came the lenses were wrong. I could not see anything from them. When complained they asked me to return and they will fix it. After a lot of month I got the specs but the same problem. They changed the ...

Feb 02, 2020 by Divya Arora

Lenskart - Refund awaiting ^Closed

visited lenskart store at MG Road on **th November along with my parents. To get eyes checked and get shades for them and spectacles for me. *.First we chose our frames and waited for eye test. The representatives were unprofessional and wer...

Dec 20, 2019 by Swati Singh

Lenskart - Refund ^{Awaiting Details}

Lenskart mailed refund initiated on *th december **** but it is not credited to my account. payment gateway said given transaction id is invalid. My bank initiated dispute against transaction. I have asked more than *** times but they won't rea...

Dec 18, 2019 by Thamizhvanan

Lenskart - Not giving refund ^{Offered Resolution}

I had ordered * pairs of eyeglasses from lenskart * month ago which I cancelled due to some personal reason. After that I mailed them for refund but they are not in mood of refunding my money. They are only sending me multiple mails and message...

Nov 23, 2019 by Shivani Valecha

Lenskart - No resolution for months ^Closed

Worst customer care ever! After multiple calls and mails- they replied saying they have to check with their senior management and take a decision? You know what you should do? Learn to take responsibilities for your mistakes and help custom...

Nov 14, 2019 by Anamika kinattukara

Lenskart - Wrong product delivered ^Closed

Placed an order on *th September using their buy one get one offer. Don't fall for this, because they charge you double the amount and call it an offer. Since we bought progressive lens for our parents it was very expensive. At first, One of th...

Nov 11, 2019 by Anamika kinattukara

Lenskart - Order places in lenskart showing the order but no response ^Open

Orders two pairs of glasses on *th Oct. it was showing that it will get delivered by **th, but it didn't get delivered. So I called their customer care, they said there is no order as such, after discussing for a few moments the executive confi...

Oct 18, 2019 by Soutik Sarkar

Lenskart - Inconvenience in product quality ^Open

I HAD PURCHASED A POWER GLASS ON **/** AIR VC*****- C* EYE GLASSES- PRDUCT ID :****** AS ABOVE THE DESCRIPTION ALONG WITH ME . THE CONCERN IS THAT I GOT THE ORDERED PRODUCT IN COUPLE OF DAYS WHEN I GOT MY PRODUCT THAT FOR MY FATHER HE IS COMPL...

Oct 13, 2019 by deepak Kumar nayak

Lenskart - Lens got scratch ^{Offered Resolution}

Lens got scratches and the person in the store of VR Punjab mall Mohali did not give the right response correctly make the customer visit again and again. Please help....

Sep 02, 2019 by Prateek Kakkar

Lenskart - Lenskart payment not initiated ^Closed

I ordered the lens from lenkskart.com on **th August ****. I ordered two glasses of worth Rs ****. I paid through PayPal to Lenskart on the same day through online but still, in Lenskart site they are mentioning as payment pending. It has been ...

Aug 16, 2019 by Saravanan

Lenskart - Sluggish customer care at Lenskart( in fact the worst ever) ^Closed

Regarding Order #: ********** Placed On: ** May **** So far, I had a really terrible customer support experience. Around * month ago, I had a chat with a customer representative regarding cancellation of the order placed using gift ...

Jul 02, 2019 by Abhay Kumar

Lenskart - Replacement of specs ^Open

They delivered me specs which not readable. After two times given them for repairs but the problem is the same. ...

Jun 27, 2019 by Mohinder Chutani

Lenskart - Poor quality of glasses & frames ^{Offered Resolution}

I purchased two air flex eyeglasses from you having order no. #**********, PID- ****** dated:- ** April **** and the second one having order no.#**********, PID- ******, dated:- ** April ****. Now, the temples of both the frames have broken. I'...

Jun 20, 2019 by Rohit Mishra

Lenskart - Refund issue with Lenskart ^Open

I make an order of my specs whose size is bigger. So I return the product. After returning the product they ask me for the account number of my bank account. Therefore accordingly I gave the same but my refund couldn't be made in my bank accoun...

May 27, 2019 by Gurdev kaur

Lenskart - Sending promotional messages from my name to my contacts ^Closed

Lenskart is sending a promotional message to my phone contact quoting my name in the message due to which I am facing a very embarrassing situation. Today I faced a very awkward situation when the maid working at my home showed to my wife a mes...

Apr 19, 2019 by Ankit Kumar

Lenskart - Issue in the frame ^Open

I purchased sunglasses of John Jacobs brand from Kalkaji Delhi store having Model No. JJ****. Yesterday, when I pick my sunglasses to wear I found it's frame, got open and * glass removed from the frame and to fix the same I visited Lenskart Ka...

Apr 15, 2019 by Nitin Jain

Lenskart - Wrong product delivered ^Open

I have ordered two products with gold membership one is eyeglasses second sunglasses but received wrong eyeglasses frame. When I complained in customer care they sent a mail to me for attached * to * photos of the received frame but in **th on ...

Mar 28, 2019 by Ankit Sharma

Lenskart - No exchange for on counter purchase ^Closed

Made an on the counter purchase of RayBan aviator for the gift. Tried to exchange it for a smaller size but the **-day return doesn't work for on counter purchase but they have forgotten to add this valuable information anywhere in the app or s...

Mar 26, 2019 by Anu Agrawal

Lenskart - Replacement promised but never return it back ^Open

They will make you suffer for their own mistakes just because you have trusted them. Kind of arrogant since they don't care about the inconvenience they have caused a returning customer. I ordered VC E***** they delivered Okely which was worth ...

Mar 06, 2019 by Kanika

Lenskart - Poor customer support ^Open

I purchased eyeglasses order id no.#********** from Lenskart on **th November. After using it for * months, the blue cut coating has begun to come off from the eyeglasses. I registered the complaint and claim warranty. They want me to send some...

Mar 02, 2019 by Rohit Mishra

Lenskart - Sending promotional messages to my contacts with my name ^Open

Lenskart is sending promotional messages to all my contacts numbers with my name, it's so embarrassing as everyone is asking me about it. I complained to their customer care number twice, they said its got resolved but they started sending thos...

Feb 25, 2019 by Chandana

Lenskart - Refund issue ^Closed

Lenskart are forcefully holding up refunds and refuse rudely to pay back to the bank account instead they r paying back it as store credit , this store credit will allow one to purchase without benefits and make the customer pay extra for a it...

Feb 14, 2019 by Abhinandan Bhat

Lenskart - Refund not initiated ^Open

No response * week over since pick up of the product till now not initiated my refund. No calls no response to emails. Plz refund me my **** rupees worst experience only response is technical issue...

Feb 07, 2019 by Anisha Khatri

Lenskart - Defective Frame delivered and asked for returning full product to issue full refund ^Closed

I had ordered * frames under Buy*Get* scheme at Lenskart along with Gold membership (to avail Buy*Get*), which was delivered on time but at the time usage i noticed that * of the frame has broken lens. I had asked for replacement, item was pick...

Feb 02, 2019 by Avik Aggarwal

Lenskart - Order not delivered ^Closed

Placed order of specs *+ * at Lenskart outlet in Nashik on ** Dec. Ask them to deliver it at my home town Dhule. Store later on cancelled and again placed my order due to technical issue on ** Dec and promised me to deliver the order at Dhule(t...

Jan 10, 2019 by Rajesh Agrawal

Lenskart - I returned the product for which they charged more than the market rate now, they are not refunding ^Closed

I paid, INR ****.** to Lenskart on **th of November. Please see the attachment for details. What the support team has refunded to my account is **** in two steps after a long chase. Rs. **** is yet to be refunded. They are telling me that they ...

Jan 07, 2019 by Kopal Arora

Lenskart - Return of the product- not accepting ^Open

i have ordered rimless glasses – rayban brand from lenskart adyar showroom on october **, **** and my order number is #**********. the product got delivered on **th october, ****. i used for the next two days, but i was experiencing severe ...

Dec 18, 2018 by SATHIYANEELAA

Lenskart - Refund ^Closed

Its been a month have complained * times each time the feedback will be refunded in **-** hours and its been a whole month since they recieved their product back. From past week they have stopped responding back to the mail. This is not accept...

Dec 13, 2018 by Amul Singh

Lenskart - Lenskart not able to provide customer service ^Closed

Can Voxya call me regarding the Lenskart not being able to deliver customer service. Voxya was able to provide me best possible discount but when I approached Lenskart store in Candor techspace area, the staff did not provide me proper customer...

Nov 26, 2018 by Neeru Grover

Lenskart - Lenskart staff not helpful ^Closed

I had ordered two spectacles - one near and the other one for distance, which I got it, but now I am facing problems as I now need progressive lenses, which Lenskart bluntly refused, as I requested them to convert these two specs into one progr...

Nov 13, 2018 by Neeru Grover

Lenskart - Fake/false lenskart ^Open

*.I brought a ray ban polarised from lenskart because the sales executive continuously called with a fake offer of **% discount on the product which is ***% redeemable. Post purchase I came to know it's a fake offer but I ignored. *. My bigge...

Oct 15, 2018 by Chinda vamsi krishna

Lenskart - Lenskart cheating ^Open

I have ordered two specs from lenskart on **th September **** of *****+. I told them i will pay by airtel payment bank from * different mobile number Upon confirmation I paid to Lenskart Rs. **** and then they not ready to take my order with...

Oct 05, 2018 by Nitesh shah

Lenskart - Abusive behaiviour ^Open

The Lenskart is worst as they hire the employee ehi are professional. I got the sms and emails from Lenskart for Independence offer due to repeatedly reminder I went to my nearest Lena kary outlet which is in United chambers Beside Chennai Shop...

Aug 16, 2018 by Surbhi Verma

Lenskart - Amount Not Refunded ^Closed

I ordered an eyeglass online from lenskart and they delivered a defective product. I complained about this and they told they will replace the frame and they sent me a replaced frame which again was defective. So I got tired of this and I retur...

Aug 08, 2018 by nikhil tekriwal

Lenskart - Very Late Delivery From Lenskart ^Open

I ordered two glasses from lenskart on **th april ****. And according to their of I don't liked the frame then I can replace it within ** days. And I replaced both of the glasses to exchange with new frames. Since then they haven't delivered th...

May 28, 2018 by Pawan Kumar

Lenskart - Package incomplete delivered ^Open

I Received my order of contact lens of *lens per box on ** may ****,but i actually ordered * lens per box that costs around ****rs but when i was complaint regarding this i said that i want refund but the lenskart said that we dont give refund...

May 25, 2018 by Prince Rajput

Lenskart - Lenskart Fraud ^Open

On **th of March **** I gave my Oakley frame to Lenskart’s Thane showroom to replace its lenses. It was supposed to get delivered to me on **st of March ****, ffter the deadline when I followed with them I was told “the company has recently...

Apr 09, 2018 by Shrish Lal

Lenskart - Refund or new frame. ^Closed

I ordered a frame with blue lens through an executive of lenskart who had a stall in kamla Nehru college fest. There was a offer that was available then which included the frame and lens at approximately **** /- rs . The frame was bigger for my...

Feb 27, 2018 by Sneha Vashisht

Lenskart - Product no delivered ^Closed

Lenskart is cheating its customers. They will not deliver quality profuct and after loads of trouble when you will reorder (as you have already paid) They will not deliver product on time....

Jan 13, 2018 by Daivik Shah

Lenskart - Lenskart frame damaged ^Open

I had bought a rimless Vincent chase frame[Golden tortoise Rectangle VC E*****- C*] from Lenskart Showroom located at Koramangala, ** Feet Road, Bangalore on ** March ****. The frame came free since I bought lens worth Rs ****/- (before discou...

Dec 20, 2017 by Abraham

Lenskart - Got different colour ^Closed

The colour which i had ordered is different from the colour i got....

Dec 18, 2017 by Sai Kiran

Lenskart - Delaying refund money against my order, Beware of lenskart cheating, only assistance is talk unneces ^Closed

Ordered two no,s of eyewear frames from lenskart on ** oct,****...due to fitting issues i hv returned the both frames.. Upon receiving them ,on ** nov.****,lenskart sent me a message to my mobile no, stating that refund is initiated against my ...

Nov 30, 2017 by Aditya hazarika

Lenskart - Third class product promised great quality ^Closed

Promised a scratch proof lens and that too for two orders as both the specs have more scratches than a normal lens I have. This is misleading information given to the customer and a scam to take our money for shitty product like this....

Sep 15, 2017 by Arjun Bhatia

Lenskart - Order not delivered ^Open

Order # & Date: *******, **-Jul-****, Total Quantity &Po Number: *, **********, Payment Method: cash I purchased * eyeglasses from Lenskart, Himayathnagar, Hyderabad, promised delivery date was * weeks, till today (**-**-****) I have not recei...

Sep 05, 2017 by Mohammed R Rizwan

Lenskart - Package not delivered its almost 5 days ^Open

sir i have booked a * frame with lens from lenskart the concern person came to my house and took the payment through debit card,and then later when i checked the colour frame was different so i told him to change the colour and even he said yea...

Aug 31, 2017 by suraj suri

Lenskart - Cheap Product Provided ^Open

I had Purchase * Fame with lens on **/**/** Order : # ******* Shipment Code : # ST******* Invoice: # RST******* They had given me * years warranty of frame n lens but it change the frame shape it self and scratches on lens after *-* months n...

Jun 12, 2017 by Ankit Jain

Lenskart - Quality Issue ^Open

i bought eyeglasses in lenskart.lenscost **** + rim cost ****. the issue is the product not worth for the money. due to poor design and lens pathetic quality the lens begin to break into fragemnts near the rim enclosure. as i need a proper answ...

Feb 10, 2017 by praveenkumar r

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