Lenskart
- Facing problem with exchange Closed
Ajaykumar Yadav filed this complaint against Lenskart on May 12, 2024
Resolution Demanded:
Apology
Replaced
I purchased clip on glasses from lenskart after using them for a while it's coating started coming off and it was causing rash on my forehead. I put exchange request which was difficult but I got through I was promised that my process will complete within a week after few days my glasses were picked up. And they cancelled my exchange request, after calling them they said it was issue from delivery partner and the problem is solved not. But next day delivery man came and gave me my glasses back saying company is not accepting bcz it's used. I have been using them for months that is obvious. Then i contacted lenskart again they restarted my process it was picked up again few days later and not it's been more than ** days and every day I have been trying to place exchange order but every day I'm told there is some issue and we're raising ticket it will be resolved within ** hours. I already purchased different glasses from local vendor for time being because I feel like they are just stalling until I give up.
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