Lenskart
- Refund awaiting Closed
Swati Singh filed this complaint against Lenskart on Dec 20, 2019
Resolution Demanded:
Refund
visited lenskart store at MG Road on **th November along with my parents. To get eyes checked and get shades for them and spectacles for me.
*.First we chose our frames and waited for eye test. The representatives were unprofessional and were laughing with each other, i get it that there might be something very funny but there is nothing so funny that you compromise with your customers that too when parents are present.
*.After almost half hour of wait my mother was called for eye test. She went and waited at the door again. There was no management of first come first serve basis.
*.In the meantime, one representative came to me and said the frames you selected are not on the offer that your are expecting. I asked her i picked from the section where the offer is valid. She said the frames got jumbled.
I was amused, because i almost spent half hour to select the frame, just to end up choosing one more again?
if the frames are jumbled then isn't it there responsibility to keep frames at there right place. If they were doing there job properly then this wouldn't have happened.
*. I placed * orders.
One pair of spectacles and one pair of shades.
First they asked me if i want the receipt(is this a question to be asked)?
I said yes I want. They then went and printed my receipt, I checked they printed the receipt fir same order twice.
I notified them. But at the same time power cut happened.
She said you will have to wait for some more time. I left the store when she convinced me that i will get receipts for both orders on mail.
*. I never got receipt for my second order. Even on dashboard i could see only one.
I reported this issue to lenskart customer servivce on **rd Nov. They said some problem with site is there and you will see it shortly.
*. today i again contacted the customer help.
What i get from his is. Please go to store.
Why the hell would i go to store if the order is not ready.
My only concern here is give me refund.
I don't want my order.
--__-------_----------------------------------
That was my complaint for my order which i placed on **th November ****.
First complain was on **th November.
Since then they are just wasting my time and not giving me refund.
Pathetic service of lenskart is wasting my time.
Are you brand?
Are you Lawyer?
Lenskart
HappyEasyGo
"I tweeted about the issue before but I did not get any reply, until Voxya tweeted & tagged HappyEasyGo. I received the refund today after a long time. Thank you!"
Mrunmayee Palsule
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