Lenskart
- Poor customer support Open
Rohit Mishra filed this complaint against Lenskart on Mar 02, 2019
Resolution Demanded:
Refund
Replaced
Damages
I purchased eyeglasses order id no.#********** from Lenskart on **th November. After using it for * months, the blue cut coating has begun to come off from the eyeglasses. I registered the complaint and claim warranty. They want me to send some photos of the product. I sent the photos. They asked me to have the patience for ** hours but after passing * days. I made a call to Lenskart support team to know about the complaint. Now, they asked that they won't replace the eyeglasses. They may provide a discount if I buy new eyeglasses. This was the second time when I got cheated by them.
I purchased eyeglasses on **st October ****, after using it a few months the blue cut coating came off from eyeglasses. I registered the complaint, they asked me to have patience. At last moment they refused to replace the eyeglasses that's why I needed to purchase new eyeglasses. They only know how to cheat people and nothing else.
Are you brand?
Are you Lawyer?
Lenskart
Goibibo
"After my complaint was taken by Voxya. I got my refund. And also I got the explanation for the delay happened from the company side. Thank you very much voxya."
Rakesh Mari
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