Lenskart
- Pathetic after sale service and bad material by Lenskart Closed
Sarbori Basu Roy filed this complaint against Lenskart on Aug 14, 2022
Resolution Demanded:
Refund
Replaced
I bought two frames in July(last month). One is lenskart Air and one is vincent chase. Also bought gold membership with that. Guess what!! After just * weeks of minimal use the lenskart air frame automatically broke today. Didn't do any rough use, didn't wash with water...
I ran to the store and asked for repair and they denied. Rather they insisted for another purchase with a high price. They kept on saying that I have put some pressure on the frame, as if I don't even know how to use a frame.
A frame of **** Rs has no durability at all. It's too fragile I would say. I have used frames from local shop which costed me *** Rs and that frame is still with me without a scratch !!
Lenskart is just a hype. They have NO AFTER SALE SERVICE.. PATHETIC CUSTOMER SERVICE.. and no one to complaint... I am never gonna shop from Lenskart and n would suggest my friends and family to stay away too. If a customer with a gold membership can't get any after sale service or a normal repair which any local shops do for free, it's nothing but a WASTE OF MONEY.
No after sale service, or empathy , just always ready for push selling. Local stores are far better than Lenskart
Are you brand?
Are you Lawyer?
Lenskart
Club Mahindra Holidays
"Thank you Voxya for your help and support. I got my refund from Club Mahindra."
Chaturbhuj Singh
Related Complaints
Lenskart - NON DELIVERY OF 2 PRODUCTS BY LENSKART WITH ORDER ID DATEDTILL DATE Closed
*. That we had booked an Order with subject for * products (Eye Glasses) after tests done by your representative Maneesh Yadav (Contact **********). *. That we were assured by your representative that order would be delivered within * days or ...
Aug 21, 2024 by Yasir N Alvi
Lenskart - Package not delivered Closed
I ordered a spec from online to door delivery and selected map location to deliver, the delivery guy refused to delivery the package claiming the postcode is different, but its not, when i tried to contact the lenskart there is no one to suppor...
Aug 19, 2024 by Rohith R
Lenskart - Complaint Regarding Broken Sunglasses Frame Order No Closed
I am writing to express my dissatisfaction with a recent purchase and the subsequent service I have received. On May **, ****, I placed an order for Vincent Chase Polarized Black Round Medium Frame & Glases, and unfortunately, the frame has al...
Jul 04, 2024 by Sanjukta Dey
Lenskart - Problem in claiming warranty in lenskart Closed
Dear voxya, I ordered a pair of glasses from lenskart on **rd September **** under the order ID **********. I am attaching the images of eyeglasses which are completely broken proving how bad quality of frame you have delivered to me. Further,...
Jun 08, 2024 by SHIVANI VALECHA
Lenskart - Refund from Lenskart Closed
My order is wrongly placed by the store, I called customer care and got my order is cancelled but I am yet to get the refund and store credit in lieu of it. I am following up for a while and every time I get a timeline for the next ** hrs. My c...
Jun 05, 2024 by Nawal Kishor Mishra