Lenskart
- Fake/false lenskart Open
Chinda vamsi krishna filed this complaint against Lenskart on Oct 15, 2018
Resolution Demanded:
Apology
Refund
Damages
*.I brought a ray ban polarised from lenskart because the sales executive continuously called with a fake offer of **% discount on the product which is ***% redeemable. Post purchase I came to know it's a fake offer but I ignored.
*. My biggest concern at the time of purchase is about size, I put forward this asking this will be a problem if the glasses don't fit my face. Sales executive explained me about ** day "immediate" return or refund policy from the date of purchase. Immediate means the same time it took them to deliver the product as in case of flipkart or amazon.
*. After the purchase I saw the glasses are too big and initiated a replacement order at this point I came to know about the it will take ** to ** days for replacement. This is completely contradicting the "immediate" policy they are claiming, it has pickup and dispatch to warehouse * - * days + quality check * days and initiation of order * days to reach me. This I have been communicated after I talk about replacement.
*. Then I opted for return policy which according to there statement take * days for pick up + quality check and credit back to my account * days(they have specifically informed me it will take * days). But after the quality check has be done I received a mail which says it takes * - ** working days for online transaction. So it's a ** to ** days process to get my money back. This when I called to confirm they have informed me from there side it's only * days but it is in the hands of your bank so we don't inform you. But it's a standard time taken for all online transactions which they are reluctant to revel for pure profits.
So my purchase with lenskart is filled with lies, false and fake offers. I am attaching the mail chain with lenskart but remember lenskart never responds to mails they will only call for the mail and tell lies.
Are you brand?
Are you Lawyer?
Lenskart
PayTM
"Thanks Voxya team, because of your support I was able to reach concern persons to resolve my disputed case with multiple stakeholders."
Kushal Prahladbhai Prajapati
Related Complaints
Lenskart - Spectacles danage Closed
I have purchased a spectacle from lenskart on Nov ****. Spectacles broke without a reason on Oct **** exactly just ** months after purchase. I have filed a complaint for refund but they have declined the request saying it is out of warry covera...
Oct 24, 2024 by Rijo kurian cherian
Lenskart - NON DELIVERY OF 2 PRODUCTS BY LENSKART WITH ORDER ID DATEDTILL DATE Closed
*. That we had booked an Order with subject for * products (Eye Glasses) after tests done by your representative Maneesh Yadav (Contact **********). *. That we were assured by your representative that order would be delivered within * days or ...
Aug 21, 2024 by Yasir N Alvi
Lenskart - Package not delivered Closed
I ordered a spec from online to door delivery and selected map location to deliver, the delivery guy refused to delivery the package claiming the postcode is different, but its not, when i tried to contact the lenskart there is no one to suppor...
Aug 19, 2024 by Rohith R
Lenskart - Complaint Regarding Broken Sunglasses Frame Order No Closed
I am writing to express my dissatisfaction with a recent purchase and the subsequent service I have received. On May **, ****, I placed an order for Vincent Chase Polarized Black Round Medium Frame & Glases, and unfortunately, the frame has al...
Jul 04, 2024 by Sanjukta Dey
Lenskart - Problem in claiming warranty in lenskart Closed
Dear voxya, I ordered a pair of glasses from lenskart on **rd September **** under the order ID **********. I am attaching the images of eyeglasses which are completely broken proving how bad quality of frame you have delivered to me. Further,...
Jun 08, 2024 by SHIVANI VALECHA