Lenskart - Defect in product and not exchanging

Hello there,

On *st August ****, I ordered my Transparent Full Rim rectangle glasses from lenskart, it arrived on *th August.

And within *-* days i faced several issues with that glasses :-

*. My severe headaches due to new glasses
*. Its hinges were so loose, it got broke out in just * week.
*. My specs case were also worn out

And much more issues with it,

So at ** August, i have * options,

*. Exchange it
*. Get a Refund

So i go for exchange (thinking, previous glass fault can be mistaken)

So for exhanging i clearly mentioned all * reasons and booked for exchange,

Process was simple

*. My old glass will be picked up by courier to Lenskart.
*. Then Lenskart will exchange that with new glasses.

But now real problem started,

Two times this happened,
ON **/**/****,

*. Pickup guy from delhivery refuses to pick up my order saying there was no mentioning of broken hinges in the forum (which i clearly mentiones in time of exchanging) and he refuses to pickup, then new pickup got rescheduled.

*. Again on **/**/****, new pickup guy from delhivery again refuses to pick up for various reasons.

My exams are going on, i am facing terrible issues and this is so overwhelming.

Very bad customer service from Lenskart.

I was fallen out of patience and then looked forward to complain in consumer court.