Lenskart
- Return request cancelled Open
Utkarsh Gupta filed this complaint against Lenskart on Jun 07, 2024
Resolution Demanded:
I ordered Vincent Chase Eyeglass with Lenskart store dated **th Jan (Order id:**********), after collecting the order from the store I started wearing the glasses however I started feeling discomfort/Headache while wearing the specs, I approached lens kart store multiple times to get the lens or specs fixed however everytime they asked me to use it for *-* weeks more so that your eyes get adjusted. Finally in May they decided to exchange the product via (order id: **********) dated ** may which got handed over to me on ** may by using if you still find any issue you can get it replaced by *th June. Unfortunately I again faced the same issue and decided to raise my concern via store on **th June, the store executive agreed to exchange the product as it was within ** days warranty period on approval basis. On * June i got a notification from Lenskart that we have cancelled the approval no exchange will be provided. Big shock I am user of Lenskart from more than * years and they are not ready to exchange glasses of worth ****.**. I am not even asking for a refund.
Are you brand?
Are you Lawyer?
Lenskart
Weddingz.in
"I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)"
Abhijit Dhote
Related Complaints
Lenskart - NON DELIVERY OF 2 PRODUCTS BY LENSKART WITH ORDER ID DATEDTILL DATE Closed
*. That we had booked an Order with subject for * products (Eye Glasses) after tests done by your representative Maneesh Yadav (Contact **********). *. That we were assured by your representative that order would be delivered within * days or ...
Aug 21, 2024 by Yasir N Alvi
Lenskart - Package not delivered Closed
I ordered a spec from online to door delivery and selected map location to deliver, the delivery guy refused to delivery the package claiming the postcode is different, but its not, when i tried to contact the lenskart there is no one to suppor...
Aug 19, 2024 by Rohith R
Lenskart - Complaint Regarding Broken Sunglasses Frame Order No Closed
I am writing to express my dissatisfaction with a recent purchase and the subsequent service I have received. On May **, ****, I placed an order for Vincent Chase Polarized Black Round Medium Frame & Glases, and unfortunately, the frame has al...
Jul 04, 2024 by Sanjukta Dey
Lenskart - Problem in claiming warranty in lenskart Closed
Dear voxya, I ordered a pair of glasses from lenskart on **rd September **** under the order ID **********. I am attaching the images of eyeglasses which are completely broken proving how bad quality of frame you have delivered to me. Further,...
Jun 08, 2024 by SHIVANI VALECHA
Lenskart - Refund from Lenskart Closed
My order is wrongly placed by the store, I called customer care and got my order is cancelled but I am yet to get the refund and store credit in lieu of it. I am following up for a while and every time I get a timeline for the next ** hrs. My c...
Jun 05, 2024 by Nawal Kishor Mishra