Lenskart
- LensKart frame peeled off while in warranty period and the company not accepting this Closed
Khalid Amin filed this complaint against Lenskart on May 10, 2024
Resolution Demanded:
Apology
Replaced
Damages
I bought the LensKart spectacle from their store from wave Mall jammu store. At the time of buying the spex the warranty of the entire product was for * year. And it was told by the store manager as well as it was mentioned on the website. The frame started peeling off within few months only and when I visited the store for the defect the staff over there asked me to check for any other frame for replacement and he logged in online for replacement. I was asked to wait for few minutes to get the approval. To my surprise and to the surprise of the store manager the claim was rejected. Later I was told by the store manager that they have recently changed the policy to * months warranty for frame and * months Warranty for lens and they are confused in that and you will get the call from Backend and u can make them understand as well. But the Backend team still insists that it is out of warranty of * months whereas it is under warranty of * year.
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Lenskart
Red Apple Fashion
"I'm very surprised. Really surprised with the things that happened so fast and quick resolution was provided. Thanks to Voxya and would love to share this story with all of my friends and family."
Jithendra Babu
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