Lenskart
- Sluggish customer care at Lenskart( in fact the worst ever) Closed
Abhay Kumar filed this complaint against Lenskart on Jul 02, 2019
Resolution Demanded:
Apology
Replaced
Regarding Order #: **********
Placed On: ** May ****
So far, I had a really terrible customer support experience. Around * month ago, I had a chat with a customer representative regarding cancellation of the order placed using gift voucher. He assured me that another gift voucher of the same amount will be issued to me in case of cancellation.
So, I requested him to proceed for the cancellation and re-issue the voucher.
After few weeks of delay, I again had a chat to atleast ship the original order as you guys are terrible at fulfilling the previous request.
Now, I'm extremely frustrated to say that neither I've received the shipment nor duplicate gift voucher against my cancelled order.
This is the last time, I'm writing to the customer service before resorting to other means/portals and escalating the issue.
Please stop giving the silly excuse -" give us **-**hr ". I've already waited a lot.
So, please proceed with either of the option as per your convenience (BUT at the earliest)
Either
*) ship the original order item
Or
*) cancel the order and issue the gift voucher against the same (as promised by your customer care executive)
Are you brand?
Are you Lawyer?
Lenskart
Goibibo
"Thanks to Voxya, Goibibo responded and initiated a refund. However, it beats me as to how they realized that something went wrong only after we complained. More power to Voxya."
Kannan Vanangamudi
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