Lenskart
- Wrong Damage Product Received Open
Kanchan Bhardwaj filed this complaint against Lenskart on Jun 19, 2024
Resolution Demanded:
Refund
I ordered * specs from Lenskart. One was damaged and the other was completely different from what I ordered. I'm writing about this issue here after continuous refusal of return and refund from Lenskart even when I tried to return the products within the time limit. They have only line to say- "Sorry our team has checked the videos and we can't help you". Who will help me then? I ordered those for **** and didn't ask them anything so why they are creating so much hassle for me. And this was not enough because their delivery agent continuously called me and when I didn't answer him, * people came to my house and continuously knocked on my door. The Delivery agent's remark was that "lenskart is deducting the order amount from his account and this he wants to talk to me". This company is a fraud. They are doing a scam. They have mentioned that customers can return the items if they have any issue, but even then they are not returning these products and not refunding my money. If someone can ask them, have they placed cameras during the whole delivery process. How on earth are they saying that they sent the correct and undamaged product.
When I made a public post on LinkedIn against them, they called me and said we'll look into this and try to help you, only to answer me the same thing again that "Sorry".
I'm not Ambani's or Adani's daughter. This order amount is a very huge part of my salary and I can't just donate it to some fraud company like lenskart.
They just don't think about customers like me and aren't bothered about my issue and situation. All they have is a 'Sorry'. If someone takes all their specs and doesn't pay them and just says 'Sorry' to Peyush Bansal when he calls that person, then only they will understand my situation.
I have only one request, if someone can tell them, take your specs, I don't want them anymore and refund my money. I have purchased specs from a local shop and will make sure to not buy anything from this fraud company.
Are you brand?
Are you Lawyer?
Lenskart
Travolook
"I really thank you Voxya support team for quick support on Travolook refund issues, I got my refund amount. Indeed appreciate your quick help."
Santosh Dash
Related Complaints
Lenskart - Spectacles danage Closed
I have purchased a spectacle from lenskart on Nov ****. Spectacles broke without a reason on Oct **** exactly just ** months after purchase. I have filed a complaint for refund but they have declined the request saying it is out of warry covera...
Oct 24, 2024 by Rijo kurian cherian
Lenskart - NON DELIVERY OF 2 PRODUCTS BY LENSKART WITH ORDER ID DATEDTILL DATE Closed
*. That we had booked an Order with subject for * products (Eye Glasses) after tests done by your representative Maneesh Yadav (Contact **********). *. That we were assured by your representative that order would be delivered within * days or ...
Aug 21, 2024 by Yasir N Alvi
Lenskart - Package not delivered Closed
I ordered a spec from online to door delivery and selected map location to deliver, the delivery guy refused to delivery the package claiming the postcode is different, but its not, when i tried to contact the lenskart there is no one to suppor...
Aug 19, 2024 by Rohith R
Lenskart - Complaint Regarding Broken Sunglasses Frame Order No Closed
I am writing to express my dissatisfaction with a recent purchase and the subsequent service I have received. On May **, ****, I placed an order for Vincent Chase Polarized Black Round Medium Frame & Glases, and unfortunately, the frame has al...
Jul 04, 2024 by Sanjukta Dey
Lenskart - Problem in claiming warranty in lenskart Closed
Dear voxya, I ordered a pair of glasses from lenskart on **rd September **** under the order ID **********. I am attaching the images of eyeglasses which are completely broken proving how bad quality of frame you have delivered to me. Further,...
Jun 08, 2024 by SHIVANI VALECHA