Lenskart
- Issue in the frame Open
Nitin Jain filed this complaint against Lenskart on Apr 15, 2019
Resolution Demanded:
Replaced
I purchased sunglasses of John Jacobs brand from Kalkaji Delhi store having Model No. JJ****. Yesterday, when I pick my sunglasses to wear I found it's frame, got open and * glass removed from the frame and to fix the same I visited Lenskart Kalkaji Delhi store where one of the executives try to fix it but he was not able to fix and he told me to get it to fix from local optical store for which I argued then he told me to left the sunglass for repairing. I just called Kalkaji store to inquire the status I got to know that it is not repairable.
I also lodge the complaint about this issue on customer care, twitter and wrote an email to them and now I got to know since it's a breakage hence it's not covered in the warranty.
Did you guys ever listen that sunglasses frame screw got break? It's a clearly a manufacturing defect which Lenskart not accepting.
Are you brand?
Are you Lawyer?
1 Supporters
Lenskart
Yamaha Motor
"I am delighted with the Voxya team, in 2 days they resolved everything for me. Thank you for all the support and quick action. "
Chandan K S
Related Complaints
Lenskart - Spectacles danage Closed
I have purchased a spectacle from lenskart on Nov ****. Spectacles broke without a reason on Oct **** exactly just ** months after purchase. I have filed a complaint for refund but they have declined the request saying it is out of warry covera...
Oct 24, 2024 by Rijo kurian cherian
Lenskart - NON DELIVERY OF 2 PRODUCTS BY LENSKART WITH ORDER ID DATEDTILL DATE Closed
*. That we had booked an Order with subject for * products (Eye Glasses) after tests done by your representative Maneesh Yadav (Contact **********). *. That we were assured by your representative that order would be delivered within * days or ...
Aug 21, 2024 by Yasir N Alvi
Lenskart - Package not delivered Closed
I ordered a spec from online to door delivery and selected map location to deliver, the delivery guy refused to delivery the package claiming the postcode is different, but its not, when i tried to contact the lenskart there is no one to suppor...
Aug 19, 2024 by Rohith R
Lenskart - Complaint Regarding Broken Sunglasses Frame Order No Closed
I am writing to express my dissatisfaction with a recent purchase and the subsequent service I have received. On May **, ****, I placed an order for Vincent Chase Polarized Black Round Medium Frame & Glases, and unfortunately, the frame has al...
Jul 04, 2024 by Sanjukta Dey
Lenskart - Problem in claiming warranty in lenskart Closed
Dear voxya, I ordered a pair of glasses from lenskart on **rd September **** under the order ID **********. I am attaching the images of eyeglasses which are completely broken proving how bad quality of frame you have delivered to me. Further,...
Jun 08, 2024 by SHIVANI VALECHA