Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Negligence of service by swiggy food service (Swiggy) ^Open

On the *nd of Feb **** at **:**hrs I ordered food for ₹***.**/-only (Items Include a Fried rice and chicken Lollipop) from Sree Subbu Mess, Race course, Coimbatore, through the Swiggy food delivery service. The food was not delivered till **:...

Feb 05, 2021 by Ajai Prasannah.G.S

Selling liquor higher price with the maximum selling price (Patel Liquor Private Limited) ^Open

Selling liquor blenders pride at a price higher than price to all consumers and and regularly selling liquor higher price with the maximum retail price ,and regularly fraud transaction * to ** lacks and fraud to the customer ,and misbehaving ...

Jan 06, 2021 by Yogesh Tiwari

Poor quality of food rotting items delivered (zomato food app) ^Open

Dear Sir / Madam, I am writing to you to raise an issue about: Online Food Odering The issue that I have experienced was: Ordered items were pathetic, items were rotting. Dal makhni, paneer were served stale & spoiled. Rotting smell was c...

Dec 25, 2020 by Samrat Chakraborthy

NON VEG FOOD SENT INSTEAD OF VEG (Zomato) ^Open

WRONG ORDER WAS PLACED BY ZOMATO TO THE RESTAURANT.INSTEAD OF VEG DISH NON VEG WAS SENT TO US AND WAS UNKNOWINGLY CONSUMED BY US FOR WHICH MY RELIGION WAS COMPROMISED ...

Dec 19, 2020 by JAY TOLAT

Swiggy is not refunding my money to the source (Swiggy) ^Open

Today I tried to order a Birthday cake through Swiggy app. I chose Phonepay as a payment mode but I got a message on the app saying the payment failed and asked to pay again. I did not attempt to pay again as the money was already deducted from...

Dec 14, 2020 by Kumar M

Order placed No Food No money (Swiggy) ^Open

I placed an order with Swiggy on **-Nov at *:**PM with order# ***********. After **m, I was called to inform that delivery executive had a problem and they had to send a different person. A new order was placed by Swiggy at **:**PM. About **m ...

Nov 28, 2020 by Thiruveedula Prasanth

Received nonveg momos in place of veg momos which I ordered (Swiggy) ^Open

This loss cannot be recovered with money as my friend is a vegetarian and he ate these momos but they were non veg momos which we got to know later on. My friend is furious on me and swiggy support is not responding over chat. The food was or...

Nov 03, 2020 by Ashish Gangwar

Worms in food item (Dunzo) ^Open

Order ID: ************************ Oct **, **:** PM I ordered some groceries along with some grapes. Initially, I ordered *kg grapes, but it was reduced to ***grams upon call and confirmation by the delivery representative of dunzo, upon...

Oct 23, 2020 by Akshay Rathnavas

Stale food delivered (Swiggy) ^Open

I had ordered from Swiggy on *th October ****. The order was delayed. They first said that the delivery executive was caught by the police and now they are assigning a new executive and that will cause some delay. I told them I understand and r...

Oct 05, 2020 by Mohit khanna

It is really disappointing the way I have been harassed for all my recent orders I notice a constan (Swiggy) ^Open

It is really disappointing the way I have been harassed for all my recent orders I notice a constant negligence in the service I have concerns with my past * orders *. My first order with order number ************ where in I have been a...

Sep 30, 2020 by Vinita Biswas

No BAR Code and Manufactured date on FMCG Package (United India Foods Indore ) ^Open

No Manufacturing date and Bar code on package box of Rs.*.**/- wraffle chocolates. This makes the goods(food items) hazardous to public at large as expired products will be consumed....

Sep 23, 2020 by Madan Sai

Cancelled order without reasons and charged entire order amount as cancellation fee (Swiggy) ^Open

I had ordered my weekly groceries by * pm. as usual I was waiting for my order to get delivered. It was around * pm that might be last slots of swiggy grocery orders. Swiggy has not only cancelled the order without reasons but made it as non re...

Sep 16, 2020 by Sahana S P

Refund and food quality (zomato food app) ^Open

i ordered in zomato *th sep .In that order quantity missing and bad smell. i caht with customer support ,they said, your money will refund in your account within * business days ,. ** is completed, i raise a mail also .but no use, i ate that f...

Sep 16, 2020 by pavankumar g

I didn t do any order and amount should be debited from my account (Zomato) ^Open

I am vishal raj . The issue is that on **/**/**** at **:** from :- Terminal owner name - ZOMATO GURGAON. Terminal id - PU****** Transaction no - ************ Amount - ₹***.** This transaction made by zomato without my information ...

Sep 02, 2020 by Vishal raj

Bad quality or stale food delivered from swiggy Burger king restaurant (Swiggy) ^Open

I have ordered * BK veggie burgers from burger king through Swiggy and those Burgers were stale and in uneatable conditions my friend tried to eat them and did vomiting. i complaint it to swiggy but no resolution or an silly irresponsible reply...

Aug 25, 2020 by sameer ranjan Arya

Food not delivered but i was charged (Zomato) ^Open

Dear sir, Due respect i shalu singh is using zomato for years and then has faced small issues regarding delivery and those issues were solved but few months back i raised a issue of my order not being delivered yet i was shown in my app that i...

Aug 25, 2020 by Shalu singh

Swiggy is over charging customers under the name of packing charges (Swiggy) ^Open

I made an order from Swiggy and the bill charged was Rs.*** which included taxes + packing charges. However when I received the parcel which had a physical copy of the bill , the amount mentioned was Rs.*** (taxes+packing charges). This cle...

Aug 19, 2020 by Tousif

Cancelled arbitrarily (Swiggy) ^Open

Legal notice sent to them, but they least bothered simply sending some emails and by calling with some lame excuses. Sir, today I placed a breakfast order with your company, ORDER No.*********** and the same was accepted by you and amount o...

Aug 17, 2020 by M KISHORE KUMAR

Delivered food is which is not upto the mark and when complaint received police and death threats fr (Pizza Hut) ^Open

NOTE : PLEASE MY ENGLISH IS WEAK i had an order which was around *.* years back which i complaint that time itself but was not taken care of while i was new in bangalore i also almost forgot then few days back i was thinking of order from p...

Aug 12, 2020 by prince kumar agarwal

Refund not given (Swiggy) ^Open

I was to be given a refund of *** against my order having order number #***********. It was pending from **th of july and they are saying again and again that they have made the manual payment it will be credited in *-* days. They have made the...

Aug 11, 2020 by Ankit Anand

Cash on delivery mode has been blocked (Zomato) ^Closed

My cash on delivery is blocked from a month and after contacting them through app,mail and Twitter,no proper resolutions has been made from the support Team.They assumed me after few online transaction it will automatically remove my COD block...

Jan 03, 2020 by Aman Raj

Refund back (Dominos Pizza) ^Closed

I had ordered few eatables on Jan *st night but I have not received anything which I have ordered from the delivery guy, but when I called they say its delivered... I need my refund back. ...

Jan 03, 2020 by Vineeth R

Missing items in the order and rest item which received was uncooked and too oily (Swiggy) ^Closed

I ordered * item from swiggy from tunday kebabi (indirapuram) on *st january ,**:** PM ,Order ID:*********** *-mughlai pratha -* pcs which was missing from the order which I received (i opened the order in front of delivery executive ,he was t...

Jan 03, 2020 by Vikas kumar singh

Refund not received (Zomato food delivery) ^Closed

They are not available first of all a customer cannot reach the care - they said lot of things bla bla bla still nothing is going on ...

Jan 02, 2020 by Sammu

Received bad quality food refused to refund (Swiggy) ^Closed

I have received spoiled chicken which is very bad smell chicken was totally spoiled regarding this I have contacted swiggy they refused to refund/replacement Order id #*********** Empire restaurant...

Jan 02, 2020 by Suman v

Order cancelled without reason (Uber Eats) ^Closed

I placed order on Google nearby * am from a restaurant which is * kms away approximately, arrival time was *.** am later it changed to *.** am and then to * am and later it got cancelled on their own, they are making fun of people who are been ...

Jan 02, 2020 by Siddhesh Rajkumar Magar

Double amount charged (Behrouz Biryani) ^Closed

I order * biryanis from behrouz and paid through Google pay. It says transaction processing but since it did not happen within the required time, behrouz did not confirm the order. I had to order again and pay via cash. The next day my google p...

Jan 01, 2020 by Ishaan Basavaraj

Wrong order delivered (Swiggy) ^Closed

I had placed order today *st Jan **** from Paratha Chowk using SWIGGY Platform, however I received wrong order. ...

Jan 01, 2020 by Aamir Khan

Order not received (Zomato food delivery) ^Closed

I am prashanth kumar. I have placed an order from zomato app to your one of your outlet on *st jan **:**am but i havent got my order, so i tried calling on *********** several times till *am till then all your executives have asked me to wait ...

Jan 01, 2020 by Prashanth kumar V

Received wrong food item but not refund (Swiggy) ^Closed

I ordered two item Maggi cheese burst pizza and paneer butter masala but pizza is different from what I ordered and item is also horrible delivered to me. Then I complain through email but all they had apology, later I asked for refund but the...

Dec 17, 2019 by Atul Prakash Prajapati

Order not placed after payment (KK Traders 101 G V NAGAR CHANDNICHOWK DELHI ) ^Closed

Respected Sir, i ordered for redmi* mobile ** nos. for Rs****/-(Rs *** each) on **/**/**** and made payment also through googlepay app. But after paying money my order was not confirmed and nobody is replying my call. Kindly do the needful. Tha...

Dec 02, 2019 by R Prabhakar

Order not delivered (Swiggy) ^Closed

I ordered a biryani worth rs. *** from swiggy today and I didn't receive the order and it was showing delivered on the app. When I contacted their customer care executive he told me that their delivery guy is saying that he had delivered the or...

Dec 01, 2019 by Shubham Bansal

Double charged for pizza delivery (Dominick pizza patialashowing 10 ) ^Closed

I ordered * pizza .they show *** RS amount after taxes.but when I pay online they charged RS ***.payment .after * minutes they deducted again of RS ***. Double cheating by zomatto.very fraud company.i will not order in future....

Dec 01, 2019 by Kuldip Singh

Received a totally wrong items (zomato food app) ^Closed

Order no. ********** I ordered a mutton liver and mutton keema from madeena hotel using Zomato But i received a totally different items chicken fry and chicken masala and then i raised a compliant against a this by means of mailing to given...

Nov 29, 2019 by Vijayaragupathy

Partial order cancelled and refund takes 5 days (Swiggy) ^Closed

I ordered food from swiggy on **th nov with prepaid amount. Part of the order was not available so got a recorded call from swiggy asking to replace items in the cart. Post that the second item i ordered on their request was also not available....

Nov 28, 2019 by Niyati Whawal

Received wrong items (Swiggy) ^Closed

Order id #*********** i ordered mixed sweets but i got laddus i informed to customer care agents but there is no proper help i want my refund right away...

Nov 28, 2019 by Saikumar

Double amount charged (Baba resturant phusro) ^Closed

When I ordered, the charge of meal is **%discount but I paid full amount.i m very disappointed. Your Swiggy order no. #*********** for Rs. *** is expected to arrive in the next ** mins. Track your order here: http://swig.gy/QOI*M*...

Nov 27, 2019 by Pankaj Singh yadav

Payment requests from zomato on google pay without even ordering anything (Zomato) ^Closed

I haven't ordered anything from Zomato since many weeks , still today i received random payment requests from Zomato on my google pay app . The payment request was of Rs *** , it was sent twice. Is it a scam to extract money without orders or...

Nov 27, 2019 by Neha Rani

Rude behavior of the deivery boy (Swiggy) ^Closed

Very rude behavior of the delivery boy and as well as got the melted the ice cream which i have already thrown in dustbin ... As well as while i asked for the refund they just kept saying the one line again and again...worst experience with swi...

Nov 27, 2019 by Kashish

Received wrong item (Swiggy) ^Closed

Order id# *********** i ordered chicken biryani and fruit punch...but i got veg biryani i contacted with swiggy customer care but they are not providing any solution please initiate my *** rupees refund immediately...

Nov 27, 2019 by Saikumar