Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
Commonly Reported Food Safety Complaints in India
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
How to resolve Food Safety Complaints in India?
1. Contact Food Aggregator
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
2. Report to FSSAI
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
3. Send a Legal Notice
4. File a Consumer Forum Case
Most Common Issue Reported for Food Safety Complaints
Complaints
Joseph Ben Jacon on Jan 9, 2020
Swiggy – False cancellation chargesClosed
Swiggy claimed that they made an attempt to call me. In reality i received a missed call from a "fraud" number. When I tried to call back, it didn't connect. Next thing I know, my order got cancelled and i was charg...
Utkarsh Singh on Jan 9, 2020
Swiggy – Order was cancelled by swiggy after confirmationClosed
I am very very disappointed this kind of behaviour. I placed order with swiggy at ** and waited for two long hour.The delivery partner called me and asked me to come some other place if I want to take my order else ...
Amit on Jan 7, 2020
Swiggy – my id swiggy rider please req activate my idClosed
Plz request my id ****** activate
Bhanu Prathap Yadav P V on Jan 7, 2020
Swiggy – Swiggy misleading customersClosed
Order No: *********** Cheesy Alfredo Pasta *. The image that swiggy has posted on the swiggy app is completely different from what was delivered. I'd placed an order for Alfredo Pasta. This was not my first or...
Saikat chakraborty on Jan 6, 2020
Zomato – Food not deliveredClosed
I have placed an order today with ID: ********** with below address. However, food was not delivered as the delivery person went somewhere else and refused to redeliver it to the correct address mentioned with the o...
Ezhilarasu on Jan 6, 2020
Swiggy Bundl Technologies Pvt Ltd – Item missingClosed
I've ordered * items (* veg fried rice, * chilli gobi, * panneer **, * falooda) on **-Jan-**** @ *.** PM with swiggy. Order # ***********. Among * items, falooda was missing. When I asked the delivery partner, he...
Saifullah Dabir on Jan 5, 2020
Zomato food delivery – Order Cancelled and amount not refundedClosed
The Zomato app is faulty. It always picks up random addresses from your address list if you do not specify it. This time it picked my old address and set it as the delivery address. I noticed it only after placing ...
Soumi Mukherjee on Jan 4, 2020
Zomato – STAPLER PINS in Veg NoodlesClosed
Zomato (Restuarant name India Garden, Electronics City Phase *). For Order dated **/**/**** Order ID **********. *. Veg Noodles has STAPLER PINS....it was bought for kids and as I felt something sharp while eating...
Roman on Jan 4, 2020
Swiggy – Charged 50 by cancelling the order themselvesClosed
I placed an ordered and delivery partner was requested to call me to an alternate number, instead he didn't arrive at my location and he cancelled my order and I've been charged **% of my total fees..The executive s...
Priyavrat on Jan 4, 2020
Swiggy Bundl Technologies Pvt Ltd 125 – Stale harmful foodClosed
*********** order no this i recived stale/ cold food which could have make any person sick after that as soon i recived it they didn't give me replacement.. The chicken was smeely that even dogs refused to eat it..h...
Aman Raj on Jan 3, 2020
Zomato – Cash on delivery mode has been blockedClosed
My cash on delivery is blocked from a month and after contacting them through app,mail and Twitter,no proper resolutions has been made from the support Team.They assumed me after few online transaction it will autom...
Vineeth R on Jan 3, 2020
Dominos Pizza – Refund back Closed
I had ordered few eatables on Jan *st night but I have not received anything which I have ordered from the delivery guy, but when I called they say its delivered... I need my refund back.
Vikas kumar singh on Jan 3, 2020
Swiggy – missing items in the order and rest item which received was uncooked and too oily Closed
I ordered * item from swiggy from tunday kebabi (indirapuram) on *st january ,**:** PM ,Order ID:*********** *-mughlai pratha -* pcs which was missing from the order which I received (i opened the order in front of...
Sammu on Jan 2, 2020
Zomato food delivery – Refund not receivedClosed
They are not available first of all a customer cannot reach the care - they said lot of things bla bla bla still nothing is going on
Suman v on Jan 2, 2020
Swiggy – Received bad quality food refused to refundClosed
I have received spoiled chicken which is very bad smell chicken was totally spoiled regarding this I have contacted swiggy they refused to refund/replacement Order id #*********** Empire restaurant
Siddhesh Rajkumar Magar on Jan 2, 2020
Uber Eats – Order cancelled without reasonClosed
I placed order on Google nearby * am from a restaurant which is * kms away approximately, arrival time was *.** am later it changed to *.** am and then to * am and later it got cancelled on their own, they are makin...
Ishaan Basavaraj on Jan 1, 2020
Behrouz Biryani – Double amount chargedClosed
I order * biryanis from behrouz and paid through Google pay. It says transaction processing but since it did not happen within the required time, behrouz did not confirm the order. I had to order again and pay via c...
Aamir Khan on Jan 1, 2020
Swiggy – Wrong order deliveredClosed
I had placed order today *st Jan **** from Paratha Chowk using SWIGGY Platform, however I received wrong order.
Prashanth kumar V on Jan 1, 2020
Zomato food delivery – Order not receivedClosed
I am prashanth kumar. I have placed an order from zomato app to your one of your outlet on *st jan **:**am but i havent got my order, so i tried calling on *********** several times till *am till then all your execu...
Atul Prakash Prajapati on Dec 17, 2019
Swiggy – Received wrong food item but not refundClosed
I ordered two item Maggi cheese burst pizza and paneer butter masala but pizza is different from what I ordered and item is also horrible delivered to me. Then I complain through email but all they had apology, lat...
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Ajay Masih
Complaint filed against: Byjus
