Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

It was not hot and bad Quality (Pizzahut ) ^Open

I had ordered pizza today take away from powai outlet in Mumbai, i got a call to come after ** mins to collect i was standing there within ** mins and the order was cold lying at the desk of the outlet i asked the person he said it's ready sinc...

Aug 09, 2020 by Harsh Vora

Liquor Sold on Extra Price (Madhuloka Liquor Boutique Private Limited) ^Open

I bought a Chivas Regal ** years aged bottle manufacture dated **th feb **** with batch no LPAN****. The MRP on the cover quoted INR *,***.** /- but Madhuloka (No. ***/*, Near Cosmos Mall, Bangalore, Karnataka - ******) billed it at INR *,***/-...

Aug 07, 2020 by Pratik Tidke

Wrong packaging and concesutive error (Swiggy) ^Open

I have ordered through National bakers through Swiggy and some other restaurants and everything I was provided the order with Zomato packaging which ask me to challenge safety measures. Every time either I had to complaint it through email, ch...

Aug 07, 2020 by Inderjeet singh

Package was not delivered (Swiggy Bundl Technologies Pvt Ltd ) ^Open

I had ordered a meal of Rs.*** , the delivery partner never delivererd the order ,i never received any call or anything from the delivery guy . It feels he deliberately ate away the whole thing . I ordered the the food at night. No on called ...

Aug 06, 2020 by Kaustubh

Received wrong food (Swiggy) ^Open

Hello, This is to inform you that I received bad quality food and wrong items *. I got medium popcorn for large *. I recived something else for * pc leg piece chicken *. Not cooked well. I couldn't eat *. No dips ...

Aug 03, 2020 by Sushith

Company not provide the proper solution (Swiggy) ^Open

I have order food from SWIGGY but I have received a different item with some missing items and then I contact SWIGGY regarding this but their behaviour is really worst and they offer me ** rupees coupon in front of my *** rupees this is really ...

Jul 17, 2020 by Nikhil Singh Pawar

Swiggy web site using images from my FoodBlog website without any consent (Swiggy) ^Open

One of the restaurent "Pind Di Rasoi" (in West Block, Amanora Mall, Hadapsar, Pune) which is part of delivery network under Swiggy Brand is using images from our cooking blog web-site "www.blissofcooking.com" without our consent. Speciall...

Jul 15, 2020 by Sangita Agrawal

Worst food delivered (Zomato 3 bros restaurant) ^Open

I have received worst quality food...

Jul 08, 2020 by Prashant varshney

Noise from Chimney Exhaust (Dominos Bangalore) ^Open

Hi Team, This is to bring in the inconvenience ,mental stress and health hazards that I am facing due to the continuous Chimney exhaust noise coming from the Domino's outlet on Kaggadaspura road. This crosses to a limit more than ** decibels....

Jul 03, 2020 by Arshia Fathima

Zomato delivered the unhealthy Smelly food (Zomato) ^Open

Hi, I have order a pizza from zomato on *-july-****.After ** min they have delivered the pizza in sealed box on my buildings gate. I took the delivery and come to the house and open the box.I saw pizza was in its worst situation.like piece...

Jul 02, 2020 by Girraj Gandhi

Swiggy did not deliver my Order and did not refund my money (Swiggy) ^Open

Order No: *********** with Swiggy. Order date: *st July **** I had ordered Brownies from Theobroma. This order never got delivered to my residence. I was told the packet was not delivered because my number was not reachable. I would like...

Jul 02, 2020 by Rahul Bhattacharya

Service and refund (Sd foods ) ^Open

Mujhe kavyansh man power solution ka no just dial se mila, kavyansh ki taraf se barkha naam ki ladki ne baat ki , mujhe ek cook chahiye tha , jisko provide karane ke liye barkha ji ne ****₹ mange jisme se maine ****₹ advance diye , or * feb...

Jun 28, 2020 by ASHISH GARG

8 month Salary pending (Ganges Indian Restaurant Beijing China ) ^Open

Ganges indian Restaurant beijing china .. is own * restaurants in china .. owners is Indian . From Pune .. base .. Work this company ** years , no government holiday, working **hours per day , His cut my salary * years **** cny per mon...

Jun 27, 2020 by Vikram singh

Received Expired food from Swiggy (Swiggy) ^Open

Received expiry food from A restaurant partner with Swiggy. The pickle which was sent witht he food was ezpired * months ago and couple of people ate eat. ...

Jun 23, 2020 by Mehul Sanghavi

Order not taken No food Delivered But money deducted (Pizza Hut) ^Open

My amount of ***.** was deducted from PAYTM wallet but order was not taken by the Pizza Hut application, also after calling them they only said it will get refund automatically without taking any details of the transaction. UTR : CITIN********...

Jun 21, 2020 by Aniket Wadkar

Credited points vanished before the expiry date (Domino S India) ^Open

Hello, I had placed an order on *th March **** with Domino's Pizza, Chiplunkar Road Outlet, Dombivali East. It was delayed and I received it after ** minutes to which I was provided with a refund of *** p[oints to my Domino's wallet with th...

Jun 16, 2020 by Mrudul Pansare

Food not delivered and no refund of amount paid (zomato food app) ^Open

I placed an order (order number **********) on Zomato on **.**.****. The delivery person arrived at the location but refused to come to my place upstairs and spoke rudely, over the phone. saying "niche bhi nahi aa sakte tum log". When I confron...

Jun 08, 2020 by AJAY JAISWAL

Package delivered and took away (Swiggy) ^Open

I ordered through swiggy for a cake and sandwich which I didn't recieve. In fact they delivered and took it away at the same time saying that the order got cancelled. And there is no refund. I don't understand..Is there no morals? Moreover the...

Jun 08, 2020 by Manu.S.H

Late delivered Item Missing and Tastes Awfull (dominos pizza india) ^Open

firstly in this pandemic they have received permission from government to operate and , then there are items on the app which I added which are missing now in my pizza, now the pizza delivery started approximately ** minutes after placing the ...

Jun 03, 2020 by Pratik Baliram Patil

Complaint Register against cadburry Dairy Milk Chocolate Company for compensation (Cadburry Diary Milk Chocolate The Nessle Company) ^Open

*. This is to inform you that buy ** Nos of chocolate i.e Diary Milk Fruit & Nut on ** May **** from URC Canteen of .This particular item should not eatable. Because the chocolate has fully fungus. My * years old son was ate on ** May ****. S...

Jun 01, 2020 by B.Prakash

Spillage of items in the order (Swiggy) ^Closed

I have ordered a beakfast items from the swiggy and what i got is a items with splillage of chutney all around the cover. When i asked for the refund the are not able to provide me.They said that they'll provide a coupon worth **rs. Please help...

Nov 26, 2019 by Varun

Money debited twice (Swiggy) ^Closed

I placed an order in swiggy on **th october **** For which I was debited twice. And every time I spoke to the customer support team I wasn t getting a proper resolution they kept saying I ll recieved an email I ll recieved a call from the sup...

Nov 26, 2019 by Sanjana

Order got cancelled and now im being asked to pay refund (Uber Eats India) ^Closed

The delivery person cancelled my order and now I'm being asked to pay fine ...

Nov 26, 2019 by Karthik niresh

Against Krishna Bakery raigarh cg (Krishna Bakery Raigarh Cg) ^Closed

I have ordered one cake rs.*** on **.**.**** for my daughters *th birthday on **th november. I have collected cake from krishna bakery shop on **rd november at *pm and made payment of rs.***. When we celebrate the birthday function after cake...

Nov 26, 2019 by R.P.Choubey

Charged for a bag with the restaurant's logo (Dominos Pizza) ^Closed

I am not sure of the law, but I am charged extra for a carry bag at Dominos Siliguri, with the brand's logo over it. As said earlier, I am not sure of the law, but I don't think its fair to charge for bags, and also promoting your brand along s...

Nov 25, 2019 by Nishant Jain

BAD QUALITY FOOD (PVR Cinemas) ^Closed

Booked a ticked for **th show *.** at pvr cinema mulund west mumbai for pagalpanti through book my show id number.WFPHKKQ in interval ordered food through counter for, but received bad quality food.tea was almost water and popcorn was stinking...

Nov 25, 2019 by DILIP SHETTY

Food wasn't delivered and no refund received (Zomato India) ^Closed

Hi, I ordered food on **th November, **** evening (Order id: ********** Order amount: Rs. ***/-), waited for long but didn't receive any. Later I received an SMS from Zomato saying since I wasn't available to take the delivery, the order was ...

Nov 24, 2019 by Omkar Khot

Bad food quality (Uber Eats) ^Closed

I ordered food from Uber Eats But delivered food is not same as oderd on the app food quality is also very worst salad not deliverd with food while it is available in the list delivered jalebi quality is ver bad...

Nov 24, 2019 by PRAMOD SINGH

Food not delivered (Ubereats) ^Closed

I order food from ubereats,i wait for an hour , After an hour,they do not delivered food to me but they mark it delivered,and my money is deducted and when i complaint they said we cant do anything,...

Nov 22, 2019 by Anant kumar singhal

Bad taste in ice cream (Giani Ice Cream Private Limited) ^Closed

I got fruit cream packed from Giani’s outlet in HUDA Metro Station,Gurgaon on **/**/**** around * in the evening.I paid Rs.** for *** gm.On reaching home when I ate the fruit cream,it was having very bad sour taste and was also smelling.It se...

Nov 22, 2019 by Prema Priyadarshini

Food not delivered (Uber Eats) ^Closed

I ordered a food from a restaurent , and the delivery boy picked up the order rom the restaurent but the delivery did not reach me , i made online cash payment i want refund or the delivery boy should be answerable for what he did ...

Nov 22, 2019 by Joicy Jose

Food not delivered and no refund received (Zomato) ^Closed

Hi, I ordered food on **th November, **** evening (Order id: **********. Order amount: Rs. ***/-), waited for long but didn't receive any. Later I received an SMS from Zomato saying since I wasn't available to take the delivery, the order was ...

Nov 22, 2019 by Pearl

GST Bill Not Provided (Swiggy) ^Closed

I have ordered from swiggy with order number #*********** and they charged GST but not provided the GST Bill , When I asked them they told restaurant cannot provide GST Bill.I cannot claim without GST Bill in my company...

Nov 21, 2019 by Naveen Kuchanplly

Food not delivered and refund not made (Zomato) ^Closed

Dear Sir / Madam, I am writing to you to raise an issue about: Online Food Odering The issue that I have experienced was: On **th Nov I placed order on Zomato as mentioned the order no. ABOVE to Tau Ka DHABA Gurugram..After waiting * hour...

Nov 21, 2019 by Jafar Rizvi

Order cancelled without approval (Dominos) ^Closed

I ordered two Pizza of Worth rs***/- @*:** pm on **/**/****. The executive named PRATYUSHA DANALAKOTA with phone number ********** called me and said that my location was out of their delivery location after they made me paid for the order. Now...

Nov 20, 2019 by Tejaswani

Cashback for incorrect order (Zomato) ^Closed

I ordered meal from one of the reputed (now worst for me) restaurant on ** Nov ****. My order id **********. I received incorrect order. I dropped a mail to zomato customer care right away and they also accepted that the order is incorrect. Aft...

Nov 20, 2019 by Omkar

Bad quality food delivered (Swiggy) ^Closed

Hi I have ordered food of price *** and the food was too salty and too spicy. Later on I have called swiggy and they were not ready to give food replacement or refund. They were trying to fool by providing useless *** coupon for a food price of...

Nov 18, 2019 by Ajit

Charged for cancelled food order (Uber Eats) ^Closed

Hi, I placed order in uber eats with order id: ***B* on ** sept ****. I am checking status continously and order also picked. As soon as order picked, suddenly i could see order cancelled. I dont know why its cancelled. I tried a lot call...

Nov 18, 2019 by Anjan Kumar

Worst Quality and quantity (Zomato) ^Closed

Ordered mutton biriyani from basmati biryani nation, but recived ***ml boxes * instead of ***ml and the rice mixed with masala which a human can't eat only masala and oil it's have around ** ml of oil in rice, i didn't eat it....

Nov 17, 2019 by Chandu c

Dominos not honoring 30 min guarantee (Dominos Pizza) ^Closed

I placed a prepaid order with dominos on **th nov at *:** pm via order no ***. The order was delivered at *:** pm more than * hour late. I raised a complaint via concern no ********. However after multiple followups, dominos called back and den...

Nov 17, 2019 by Jayant kumar