Food Safety Complaints

Food safety to refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead. To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India. It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant. According to a recent survey more than 10% people are left unsatisfied with the food that was delivered. The most common food complaints include wrong product delivered, stale food delivered, refund not provided etc. So what can be done if you a have food safety complaint in India? First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

However, it has been noticed that sometimes, even these reputed companies close the complaint without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Firstly you can file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx. This is FSSAI based website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here. Finally, you can raise a complaint at your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 30 monthly food complaints.

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Package not received but they charged for everyone (Uber Eats India) ^Open

First, of *th July and second on *th July I ordered food from uber eats. After some time the order was cancelled by restaurant and food was not delivered. I ordered food from uber Rs ** second time ** got deducted from my account but the order ...

Jul 08, 2019 by Rohit

Food not delivered and unprofessional attitude by the delivery girl (Swiggy) ^Open

Order No. *********** I have ordered through swiggy on */*/**. The app displayed that order is being delivered. Despite the fact that the delivery girl didn't visit our office. While inquiring through helpline it was conveyed to us that it was...

Jul 08, 2019 by MALHAR GOSWAMI

Fake eggs received (Local shop) ^Open

I have found fake eggs and went to the shopkeeper to inform about it. He denied to listen and on top of it, he is telling me that I am mad. I have a video of it but unable to attach it to this forum....

Jul 07, 2019 by Chandrakant

Order placed not delivers in 2 hours (Zomato) ^Open

Order no. ********** This is to bring to your notice that I am not at all happy with the kind of service I received with the order I placed. I had to wait for almost * hours for an order to be delivered. And to the ice cream was melted. Rider ...

Jul 07, 2019 by Gagandeep Singh

Swiggy cancelled my order not refunding the money (Swiggy) ^Open

I have ordered with swiggy no. *********** on ** Jun **. They cancelled stating that order with dominos is having some problem. My balance of Rs *** was deducted. Which they told will be refunded in *-* days. It’s ** days passed now, no refun...

Jul 06, 2019 by Kshama gupta

Order confirmed by restaurant and then cancelled when I called (Zomato) ^Open

I ordered food from Zomato because I have a meeting at my office with my clients. It was very important to me. My order was confirmed by the restaurant. Then I waited for an hour. I called my valley who appointed for my delivery by Zomato, he t...

Jul 05, 2019 by Vikas Bhardwaj

Stale food delivery (Swiggy) ^Open

I ordered food from the zippy restaurant via swiggy on dated **/**/****. The food was stale so I complain it to swiggy. In response, they said there is no such policy for this issue and they can only refund ₹**. As I asked them to provide me ...

Jul 04, 2019 by Deemepra meena

Package not delivered (Zomato) ^Open

The delivery person came and given * missed call for ** seconds of each and then cancelled the order within two minutes. As per their policy they will call the customer * times if not answered they will cancel the order and the money will be de...

Jul 04, 2019 by Santhanamariappan

Partial refund for stale food (Swiggy) ^Open

I have ordered food from Swiggy today. The food was stale and was not for consumption. I have raised the concern and was offered ** rupees which were the packing charge. The phone support was not available. Order id is ***********....

Jul 02, 2019 by Harish S

Less eye for detail (maharashtra lunch home and swiggy) ^Open

Very unhappy with the delivery of the outlet as well as the swiggy app. I placed an order through swiggy for * chicken tikka biryani and bharlela bombil (stuffed Bombay duck) and I got call from swiggy delivery guy stating that the restaurant (...

Jul 01, 2019 by KALPESH SONAWANE

Food spilled over and it's staled (Swiggy) ^Open

I have ordered the food through Swiggy from Mainland China Madhapur branch. The items were spilled and the food was also staked. Please see the screenshots attached for more details....

Jun 30, 2019 by Sai Sampath Kumar Nandigam

Food was stale (Swiggy) ^Open

I ordered from swiggy and they send staled food. Later when I complaint they said we can't help you we only deliver food....

Jun 30, 2019 by Manish meena

Eggetarian food delivered while Zomato App was showing it as 100% Veg (Zomato) ^Open

On ** June ****, I have ordered french toast in Jabalpur using Zomato app. The app was showing french toast as ***% veg marked with greens symbol on app. However, after receiving & having a small bite of the same. We realised that it is made up...

Jun 30, 2019 by Ankit Vajpai

Charging for carry bag with company logo (Dominos Pizza) ^Open

Yesterday I went to dominos in Pragathi Nagar, Kukatpally. I ordered a pizza for takeaway. They charged Rs.** for the carry bag. I told them this is illegal but they were not in a position to agree. They told me that they didn't get any approva...

Jun 29, 2019 by Srikanth Reddy Ginnuri

Cheating on me by zomato (Zomato) ^Open

********** this is my order number. I want my refund back. I cancelled the order with ** seconds of ordered and got a penalty of *** because the restaurant starts preparing the order. Just tell me how can a restaurant starts preparing food just...

Jun 28, 2019 by Sachin sharma

Blood in food (life risk) (KFC) ^Open

With due respect, I want to say that I visited KFC on the *th of June. I ordered a chicken combo and after getting my order I found some blood clot in one chicken piece and I thought that it was normal due to bone marrow. But in the second chic...

Jun 28, 2019 by Vikash kumar

Melted food delivered (Swiggy) ^Open

Ref: Order Id: *********** We ordered Ice cream from cream stone through Swiggy. Swiggy delivered melted ice cream and it is in a liquid state. I placed this order **:** then he picked my order immediately but he delivered **:**. The distanc...

Jun 28, 2019 by A Muneswararao

Damaged item delivered no refund offered (Swiggy) ^Open

Placed an order with Swiggy on **/**/** at *.** pm. That was spoiled on the way to delivery. So a replacement order was generated at *.** pm which was delivered at **.** pm. But the replacement order was not consumable. The product was either d...

Jun 27, 2019 by Kirti Motilal Shah

Package not delivered (Uber Eats India) ^Open

My account was debited with money but the food was not delivered. I tried contacting support but there was no reply....

Jun 26, 2019 by Amit Bhargava

Cake delivered damaged (Swiggy) ^Open

The cake was delivered damaged. I sent the pic to swiggy. They are saying they will only take feedback. They even say they have made a mistake before and will make mistakes in future because they have compensated previously they cannot compensa...

Jun 26, 2019 by Josley jafran vas

Food not delivered (Swiggy) ^Closed

I placed an order with Swiggy in Hyderabad around *:** pm, Order #***********. The restaurant accepted the order but about ** mins later, I received a call from one of Swiggy's delivery executives saying that the concerned restaurant is over-fl...

Apr 17, 2019 by Tanya

Order accepted but not delivered (Swiggy) ^Closed

I have ordered some food items for my guest on swiggy. The order had been accepted by swiggy but after ** mins from placing the order, swiggy refused to deliver. For me, it is such an embarrassing situation. Guest awaited at home for dinner and...

Apr 17, 2019 by Rajesh Mehrotra

Package not delivered (Swiggy) ^Closed

Its been more than one and a half hours since we have ordered our food. The delivery time was expected to be within ** mins. Everybody was tired and slept without eating food this shows how bad the service is of swiggy. They were not replying t...

Apr 17, 2019 by Vidhi gupta

Sending the food in banned plastic (Swiggy) ^Closed

The food was sent in banned plastics in spite of the restaurant charging ** rupees as packing. The sweet sent was different from what was mentioned in the swiggy website. This is a serious crime by swiggy ...

Apr 17, 2019 by Josley jafran vas

Fraud on coupons (Swiggy) ^Closed

I have ordered food from Swiggy application on the ordered value Rs ***/-. The application claimed **% off on all orders. That's why I ordered the food and got off of Rs. ***/- which is roughly **% of the order value. I and swiggy had a chat o...

Apr 16, 2019 by Kovvada krishna chaitanya

Charged twice for the order (Swiggy) ^Closed

Order no - #**********. I ordered food from Kritunga restaurant and later cancelled because the **% zomato coupon has not been applied. Then reordered the food same time from the same restaurant with order no #********** within * minute but the...

Apr 16, 2019 by Pavan

Money deducted but order not placed (Swiggy) ^Closed

I ordered food from Swiggy and completed my payment. Money got deducted from my account but the order was not placed. Please help me to get my refund....

Apr 15, 2019 by AISHWARYA SONTAKKE

Taking more money than MRP (Ice cream ) ^Closed

Naina Devi me hm duty de rahe the. Wha local shops me hm gye or ice cream li jis pr MRP ** Rs thi lekin wo ** maag raha tha. Jab hmne kha MRP se jayda nhi le skte to unhone kha ki labour charge lgta hai. I request koi action lo yaha logo ko bhu...

Apr 15, 2019 by Sanjeev kumar

Selling price is more than MRP (Thumbsup) ^Closed

The MRP of *** ml bottle Thumbs up is Rs.**.**. But the retail shops are selling those at Rs **.** per bottle at Joda Bus stand market. I bought * bottles at Rs **.**. When asked "why you are charging more than MRP?", shop keeper replied that "...

Apr 15, 2019 by NARAYAN SAHU

Got rubber content in food (Uber Eats India) ^Closed

I found rubber content in my food which can even cause cancer. Please do the needful....

Apr 14, 2019 by Abhijeet Narang

Food not delivered (Zomato) ^Closed

I ordered from the Freshmenu through Zomato. Its been ** mins and I'm unable to contact either of them and the customer care. Even I doesn't know the order status which is very frustrating for me. They are not giving any proper justification. T...

Apr 14, 2019 by Jigar Hiran

Charged unwarranted fees due to some technical issues (Swiggy.com) ^Closed

On **-March-****, I purchased "SUPER" membership with Swiggy.com, which entitles me to zero delivery and zero surge charges. This membership expired on **-April-****. On **-April-****, I placed * orders with Swiggy. I added the SUPER members...

Apr 13, 2019 by Srinivas Purna

Food quality was worst (Swiggy) ^Closed

I ordered one half plate matar panner and one veg biryani online from Swiggy's restaurant Partner Comfort Rasoi. There were errors with the following: -The Matar Panner was very less in the quantity that was just half of half. The food was hot,...

Apr 12, 2019 by Ayush Kumar

Different food is delivered (Swiggy) ^Closed

I have ordered the food but they delivered some other food. Please help me...

Apr 12, 2019 by Janani

Food not delivered and order got cancelled (Swiggy) ^Closed

I have ordered food from swiggy on **-**-****. After some time I reached the delivery guy and he informed that he called me several times but I didn't pick up my call. I haven't received any call at all. I have called him again and went to pick...

Apr 12, 2019 by Raghavender

Items missed from the order (Swiggy) ^Closed

I have ordered food items but didn't get delivered. Please do the needful....

Apr 12, 2019 by Shantle sequeira

Wrongly charged by the company (Swiggy) ^Closed

While placing my order I had applied a coupon code (SWIGGY*) which was applied successfully. The amount was reduced from *** to Rs. ***. However, after selecting the payment method and confirming the order the amount shown at the end page went ...

Apr 12, 2019 by Jinesh Jain

Charging more than MRP rate (Maruthi Cinema Theatre) ^Closed

Maruthi theatre in palakol West Godavari Andhra Pradesh charges more than MRP rates. I bought * maaza drink from them they charge **₹ instead of **₹ for each drink. ...

Apr 11, 2019 by MNSV mallikarjunarao

Failed to deliver food and refused to refund the money (Pizza Hut) ^Closed

Pizza hut failed to deliver and refused to refund the money even after so many reminders. Given below the order details : Order Number: ******* Order Time Saturday, ** March **** **:**:** ...

Apr 11, 2019 by Mahesh

Food was bad (Swiggy) ^Closed

I received bad quality food from swiggy and when I ask for a refund they are not talking to me. They just closed the chat as I am no one. I tried to talk to the customer care executive twice but they were not helping me. ...

Apr 11, 2019 by Akash Sharma