Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
Commonly Reported Food Safety Complaints in India
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
How to resolve Food Safety Complaints in India?
1. Contact Food Aggregator
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
2. Report to FSSAI
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
3. Send a Legal Notice
4. File a Consumer Forum Case
Most Common Issue Reported for Food Safety Complaints
Complaints
Ayesha on May 10, 2019
Uber Eats India – Order got cancelled after 2 hours Closed
The order had cancelled at **:** or by **. I would have planned something else for dinner. My amount has been deducted and no refund yet is done from UBER. No apology or any message from uber for this kind of situat...
Satyajit uday Patil on May 9, 2019
Zomato – Not delivering food by delivery personClosed
I placed an order through Zomato and also my order is prepared by the restaurant. In my Zomato account, it shows that the delivery person will pick up the order and delivered to you. After *.** hours I called the re...
ELHAM ANWAR on May 9, 2019
Swiggy – Misbehaviour by the companyClosed
Wrong delivery, wrong replacement and misbehaviour by customer care executive. Please help.
Vinay kashyap on May 9, 2019
Uber Eats India – Cheating people by saying offClosed
They are cheating people by saying **% off on all orders and giving only ** Rs or ** Rs for any denominations. Let it be *** *** *** *** or *** any amount they say **% and give ** Rs only discount. I said them to ch...
Brajesh Goon on May 9, 2019
Swiggy – Rotten food deliveredClosed
For the last few months, this is happening that whenever I order form swiggy the food is delivered rotten or too salty that if consumed food poising is confirmed. So I complain to swiggy customer care whenever I com...
Shaji on May 9, 2019
Swiggy – Daily ad messageClosed
Its been one year I am getting disturbed of those swiggy messages to join their business venture and all. They are sending those messages like shooting an enemy. I have contacted one if their executive and they are ...
Radha R Naik on May 9, 2019
Zomato – Cheating the customers Closed
I have ordered for pizza on Zomato food delivery app on * May. I have paid through online transactions through credit card. My order confirmed but the delivery boy refused to deliver food to our address. He refused ...
Pragati Dubey on May 8, 2019
Dominos Pizza – Order not deliveredClosed
Ordered a pizza from Domino's at *:** pm. Waited till ** pm still did not receive. I was hungry waiting for the pizza. When I contacted Domino's they kept on saying in the next *-** mins it will come. At ** the stor...
Dhirgha Gupta on May 8, 2019
Punjabi dhaba – Wrong order receivedClosed
I have ordered palak paneer but I received chana paneer instead of palak paneer. I feel insulted as my friends were there and the owner cuts the call while I was complaining about the same. His behaviour was very ir...
Vetri on May 8, 2019
Swiggy – Food not deliveredClosed
I ordered the biriyani. After ** minutes they said it's not available. I am so hungry. Please help.
Mani on May 7, 2019
Swiggy – Does not refund for missing itemsClosed
Swiggy does not refund when an item ordered is missed. Regardless of the item or time either they will say they would deliver once again which is waste. They will never care and will not refund.
Sanka Prasanth Kumar on May 6, 2019
Swiggy – Lied about replacementClosed
Swiggy said they give me a replacement for my order and after some time I get back to them and ask for my replacement which they offer me ** mins back. After contacting them they said they are not going to give me m...
Pratik Bissa on May 5, 2019
Swiggy – Delivery boy misbehavedClosed
I placed an order at *:** pm and it was *:** pm but I didn't receive my said order. So I called the delivery boy to know where my order was and he abused me for nothing. When he arrived at my doorstep and I asked hi...
Aman Gupta on May 5, 2019
Swiggy – Food delivered had missing itemsClosed
I ordered a veg greek salad from swiggy and it had missing items. When I asked for replacement they denied the same. After escalating it they are saying to get back to me on call and I never received a call. Now on ...
Vaddi Jagadish on May 5, 2019
Aquafina – Charging more than MRPClosed
We ordered * water bottles in a restaurant and MRP on it was ** and they have charged **+ taxes on such water bottle.
Mayur pujari on May 4, 2019
Shetkari Hotel – Food items were missing Closed
I ordered some food from the Shetkari hotel Sinhagad Road. I paid in advance and food items were missing. It happened twice the same thing. I don’t believe in Swiggy food packaging services. It is totally waste of m...
ANAND KUMAR on May 4, 2019
Dominos Pizza – Late delivery of pizzaClosed
I ordered pizza on **th April. The pizza was delivered after ** minutes and the quality was not good its too cold. Regarding same, I raised a complaint on **th April the request id number: *******. I had word with c...
Santanu Dutta on May 4, 2019
Zomato – Food not deliveredClosed
I order food through my A/C ********** from hotel Shahi Darber, Bokaro, Jharkhand against Order no:**********. After receiving this order the delivery boy Mr Deepak called me through phone no +************ and said...
Naresh Naru on May 3, 2019
All Grocery Shops – Selling cold drinks at high MRPClosed
Every grocery shop in Khammam is selling cool drinks more than MRP in the name of profit and cooling charges. Is it legal for them to suck our money? Kindly do justice. Save justice.
Satyasai on May 3, 2019
Zomato – Delivered spoiled food Closed
I ordered from Zomato at **:** pm and got the delivery at ** pm which spoiled and spilled. From then, I kept several messages to Zomato saying the food is damaged but they didn't respond. They have kept a message to...
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Byjus
