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Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator

First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI

It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice

If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case

Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!

Complaints

Ayesha on May 10, 2019

Uber Eats India – Order got cancelled after 2 hours Closed

The order had cancelled at **:** or by **. I would have planned something else for dinner. My amount has been deducted and no refund yet is done from UBER. No apology or any message from uber for this kind of situat...

Satyajit uday Patil on May 9, 2019

Zomato – Not delivering food by delivery personClosed

I placed an order through Zomato and also my order is prepared by the restaurant. In my Zomato account, it shows that the delivery person will pick up the order and delivered to you. After *.** hours I called the re...

ELHAM ANWAR on May 9, 2019

Swiggy – Misbehaviour by the companyClosed

Wrong delivery, wrong replacement and misbehaviour by customer care executive. Please help.

Vinay kashyap on May 9, 2019

Uber Eats India – Cheating people by saying offClosed

They are cheating people by saying **% off on all orders and giving only ** Rs or ** Rs for any denominations. Let it be *** *** *** *** or *** any amount they say **% and give ** Rs only discount. I said them to ch...

Brajesh Goon on May 9, 2019

Swiggy – Rotten food deliveredClosed

For the last few months, this is happening that whenever I order form swiggy the food is delivered rotten or too salty that if consumed food poising is confirmed. So I complain to swiggy customer care whenever I com...

Shaji on May 9, 2019

Swiggy – Daily ad messageClosed

Its been one year I am getting disturbed of those swiggy messages to join their business venture and all. They are sending those messages like shooting an enemy. I have contacted one if their executive and they are ...

Radha R Naik on May 9, 2019

Zomato – Cheating the customers Closed

I have ordered for pizza on Zomato food delivery app on * May. I have paid through online transactions through credit card. My order confirmed but the delivery boy refused to deliver food to our address. He refused ...

Pragati Dubey on May 8, 2019

Dominos Pizza – Order not deliveredClosed

Ordered a pizza from Domino's at *:** pm. Waited till ** pm still did not receive. I was hungry waiting for the pizza. When I contacted Domino's they kept on saying in the next *-** mins it will come. At ** the stor...

Dhirgha Gupta on May 8, 2019

Punjabi dhaba – Wrong order receivedClosed

I have ordered palak paneer but I received chana paneer instead of palak paneer. I feel insulted as my friends were there and the owner cuts the call while I was complaining about the same. His behaviour was very ir...

Vetri on May 8, 2019

Swiggy – Food not deliveredClosed

I ordered the biriyani. After ** minutes they said it's not available. I am so hungry. Please help.

Mani on May 7, 2019

Swiggy – Does not refund for missing itemsClosed

Swiggy does not refund when an item ordered is missed. Regardless of the item or time either they will say they would deliver once again which is waste. They will never care and will not refund.

Sanka Prasanth Kumar on May 6, 2019

Swiggy – Lied about replacementClosed

Swiggy said they give me a replacement for my order and after some time I get back to them and ask for my replacement which they offer me ** mins back. After contacting them they said they are not going to give me m...

Pratik Bissa on May 5, 2019

Swiggy – Delivery boy misbehavedClosed

I placed an order at *:** pm and it was *:** pm but I didn't receive my said order. So I called the delivery boy to know where my order was and he abused me for nothing. When he arrived at my doorstep and I asked hi...

Aman Gupta on May 5, 2019

Swiggy – Food delivered had missing itemsClosed

I ordered a veg greek salad from swiggy and it had missing items. When I asked for replacement they denied the same. After escalating it they are saying to get back to me on call and I never received a call. Now on ...

Vaddi Jagadish on May 5, 2019

Aquafina – Charging more than MRPClosed

We ordered * water bottles in a restaurant and MRP on it was ** and they have charged **+ taxes on such water bottle.

Mayur pujari on May 4, 2019

Shetkari Hotel – Food items were missing Closed

I ordered some food from the Shetkari hotel Sinhagad Road. I paid in advance and food items were missing. It happened twice the same thing. I don’t believe in Swiggy food packaging services. It is totally waste of m...

ANAND KUMAR on May 4, 2019

Dominos Pizza – Late delivery of pizzaClosed

I ordered pizza on **th April. The pizza was delivered after ** minutes and the quality was not good its too cold. Regarding same, I raised a complaint on **th April the request id number: *******. I had word with c...

Santanu Dutta on May 4, 2019

Zomato – Food not deliveredClosed

I order food through my A/C ********** from hotel Shahi Darber, Bokaro, Jharkhand against Order no:**********. After receiving this order the delivery boy Mr Deepak called me through phone no +************ and said...

Naresh Naru on May 3, 2019

All Grocery Shops – Selling cold drinks at high MRPClosed

Every grocery shop in Khammam is selling cool drinks more than MRP in the name of profit and cooling charges. Is it legal for them to suck our money? Kindly do justice. Save justice.

Satyasai on May 3, 2019

Zomato – Delivered spoiled food Closed

I ordered from Zomato at **:** pm and got the delivery at ** pm which spoiled and spilled. From then, I kept several messages to Zomato saying the food is damaged but they didn't respond. They have kept a message to...

Resolved

"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."

Ajay Masih

Complaint filed against: Byjus

Ajay Masih
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