Food Safety Complaints

Food safety to refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead. To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India. It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant. According to a recent survey more than 10% people are left unsatisfied with the food that was delivered. The most common food complaints include wrong product delivered, stale food delivered, refund not provided etc. So what can be done if you a have food safety complaint in India? First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

However, it has been noticed that sometimes, even these reputed companies close the complaint without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Firstly you can file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx. This is FSSAI based website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here. Finally, you can raise a complaint at your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 30 monthly food complaints.

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Cheating on me by zomato (Zomato) ^Open

********** this is my order number. I want my refund back. I cancelled the order with ** seconds of ordered and got a penalty of *** because the restaurant starts preparing the order. Just tell me how can a restaurant starts preparing food just...

Jun 28, 2019 by Sachin sharma

Blood in food (life risk) (KFC) ^Open

With due respect, I want to say that I visited KFC on the *th of June. I ordered a chicken combo and after getting my order I found some blood clot in one chicken piece and I thought that it was normal due to bone marrow. But in the second chic...

Jun 28, 2019 by Vikash kumar

Melted food delivered (Swiggy) ^Open

Ref: Order Id: *********** We ordered Ice cream from cream stone through Swiggy. Swiggy delivered melted ice cream and it is in a liquid state. I placed this order **:** then he picked my order immediately but he delivered **:**. The distanc...

Jun 28, 2019 by A Muneswararao

Damaged item delivered no refund offered (Swiggy) ^Open

Placed an order with Swiggy on **/**/** at *.** pm. That was spoiled on the way to delivery. So a replacement order was generated at *.** pm which was delivered at **.** pm. But the replacement order was not consumable. The product was either d...

Jun 27, 2019 by Kirti Motilal Shah

Package not delivered (Uber Eats India) ^Open

My account was debited with money but the food was not delivered. I tried contacting support but there was no reply....

Jun 26, 2019 by Amit Bhargava

Cake delivered damaged (Swiggy) ^Open

The cake was delivered damaged. I sent the pic to swiggy. They are saying they will only take feedback. They even say they have made a mistake before and will make mistakes in future because they have compensated previously they cannot compensa...

Jun 26, 2019 by Josley jafran vas

Food not delivered (Zomato) ^Open

I ordered food from Zomato. Zomato rider refused to come at my place. After *-minute order is shown delivered to me. But I don't receive my order at least if rider come. To my area, he will take a minimum of *-** minutes but the order is delive...

Jun 26, 2019 by Lovish

Money not refunded (Zomato) ^Open

I ordered some food with Zomato and cancelled it in a second because I forgot to add chapati in it but they didn't refund the money. They are making fool of us. They are even not explaining that for what they deducted the money because in one s...

Jun 25, 2019 by Purnima

Order not delivered nor money refunded (Zomato) ^Open

Zomato Order no **********. I ordered my food. The order was worth Rs. ***. I called the guy at *:**. According to the map he was standing outside. I said that I am coming outside please wait. When I came back I saw him going on his bike. I eve...

Jun 24, 2019 by AMULYA BINDAL

Zomato did not refund rejected prepaid order (Zomato) ^Open

I ordered from zomato.com on *th June ****. The order number is ********** and order amount is ****.**. I able to track the order and called immediately the Zomato Valet when he nearby my home but I was not able to connect him after multiple at...

Jun 23, 2019 by Sushobhan Sarkar

Additional charges taken (V srinivasa grand restaurent) ^Open

I went to Srinivasa restaurant for lunch on ** June ****. In my orders, *** ml thumps up a bottle which is cost ** Rs is there. In final bill amount, they charged ** Rs instead of ** rupees and they added cgst and sgst separately as ** rupee...

Jun 22, 2019 by G kondalarao

Refund money not received in bank (Swiggy) ^Open

I cancelled order on swiggy on * June and they told me that I will get a refund within *-* business days and it's been ** days and they haven't given my refund yet. I have already called them so many times and they say that contact us through t...

Jun 22, 2019 by Harsh Kumar

Excessive charge by Swiggy (Swiggy) ^Open

Ordered through Swiggy from Nazir foods Malviya Nagar. I have been charged more than the mentioned menu price at the restaurant. I called and confirmed with the rest. They said Swiggy is pocketing the additional amount. It's huge cheating. Twee...

Jun 19, 2019 by Abhishek Gupta

Code CRICKET applied but the prediction chart is not visible to me (Zomato) ^Open

Code CRICKET applied but the prediction chart is not visible to me. While I will get ***% cash back from it. From the last * days, they are just writing it that will sort this issue but now no one is reverting back. Now last * times I have used...

Jun 19, 2019 by Rahul Sharma

Served stale food (Swiggy) ^Open

Served a very bad quality stale food by the restaurant and the taste of it is too much bitter. I did call with Swiggy customer executives but they denied to refund money and alternatively, they were offered me a coupon of Rs ***. The customer e...

Jun 18, 2019 by Ganesh Kasar

Food poisoning from food (Swiggy) ^Open

I ordered food on ** June **** from the swiggy app that got poisoned and I was hospitalised for * days. I need compensation for this. I demand justice....

Jun 17, 2019 by MADHAN KUMAR RAICHUR

Package not delivered (Uber Eats India) ^Open

I have ordered food from Uber eats. The application of uber eats automatically finds my current location for delivery. The courier boy didn't arrive and used abusive words on the phone. The order got cancelled stating that the delivery boy appe...

Jun 17, 2019 by Kapil Shukla

Food spilt because the packaging was sent unsealed (Swiggy) ^Open

The food was sent unsealed hence the food was spilt. When contacted the customer care they said they are not responsible for sending food in without spillage. This is *rd class service from swiggy. When asked to send a mail that they are not re...

Jun 17, 2019 by Josley jafran vas

Abusive Zomato valet (Zomato) ^Open

I ordered food through Zomato. I was assigned a Zomato valet (Vignesh (**********). He came to my house and abused me with vulgar words stating I didn't call him first to inform my location. Later he continued his rant by saying I am an idiot....

Jun 17, 2019 by Rahul R

Found kida in food (Celebration food junction jabalpur) ^Open

Found kida in Singapore rice which is ordered from celebration food junction Jabalpur....

Jun 17, 2019 by Nikhil dhok

Looting people by charging high amount more than MRP (Hotel Kanaiya) ^Closed

Hotel Kaniya near Chotila on Ahmedabad Highway is charging so high which is **% to **% more than MRP price. A can of Pepsi with MRP of Rs. **/- is charged with Rs. **/- and likewise on all products they are looting people thinking there is no o...

Apr 10, 2019 by Pratik Badani

Wrong order delivered, replacement was not the order I asked for so I had to cancel it (Swiggy) ^Closed

I ordered for desserts from a restaurant, they patched me with extra complimentary desserts which I didn't ask for nor. the order had * of those complimentary desserts and nothing I have ordered and paid for. When I asked for replacement, I was...

Apr 27, 2018 by Hustle

Food not delivered on time (Foodpanda) ^Closed

From last *times,I am getting late delivery.. Though I chat with customer care person s and tell tell the issue is repeated, so action taken.. Eevrytimy its delivered **-**mins late. *times I had to order from another restaurant as it was alrea...

Apr 06, 2018 by Ria Dey