Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
Commonly Reported Food Safety Complaints in India
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
How to resolve Food Safety Complaints in India?
1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.
4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!
Most Common Issue Reported for Food Safety Complaints
Complaints
I got cockroach in apricat fruit pack (Big Bazaar) Open
I have purchased apricot fruit pack from big bazaar acids and I have found a cockroach in that pack...
Aug 24, 2019 by Sandeep reddy admala
Full refund not received (Swiggy) Open
This is about order id: ***********. I cancelled the order because after ordering Swiggy called and told me the food I ordered was not available in the restaurant. The order amount was *** but I received *** as refund. The customer executive sa...
Aug 24, 2019 by Akash Dutta
Payment deducted order cancelled and didn't refund the amount (Zomato) Open
First, the amount was deducted from my account and then they cancelled the order without even knowing me. When I asked for refund they denied. ...
Aug 24, 2019 by Mohit sharma
Late delivery refund (Dominos Pizza) Open
This is regarding the refund claim for the delayed order (Order no. *** placed on **th July ****). I have already raised this concern with dominos customer support on the **th July itself (Concern ref no ********). After that, they (Dominos) su...
Aug 22, 2019 by Atul Kulal
Expired products given to customers (Tata ) Open
I live in Mumbai. I went to Star Bazaar, Surat on ** August **** for some shopping. After billing my son asked me to open the Nachni chips packet. I have tasted the chips before giving it to my son. The taste was very worst. Immediately I have ...
Aug 22, 2019 by Aniket Hajari
Wrong inouts provided and no refund is processed (Zomato) Open
I have ordered food and mistakenly I have ordered it on a wrong address. The person that the zomato has allocated for the delivery of the same refused to deliver it at the correct address. It was just * to * passed from the time at which I have...
Aug 22, 2019 by Navdish Arora
Wrong food item delivered (Zomato) Open
This is to inform you that I had placed an order with order no. ********** and made the payment using paytm. In return, I have received an incorrect order. ...
Aug 20, 2019 by Priyam Misra
Wrongly being charged for carry bags (Dominos) Open
As per Chandigarh consumer forum ruling against BATA free carry bags are to be provided to customers as it is essentially required with purchase of the product. When I went to Dominos, Tinsukia on **th July and purchased a few items for "take o...
Aug 16, 2019 by Virendra Singh
Order not delivered to mentioned address (Uber Eats India) Open
I ordered food on uber eats India in which I mentioned my complete address manually but the delivery partner completely ignored it and arrived at the location which I had not mentioned in the order. After that, the order was cancelled by them a...
Aug 16, 2019 by Monika Jain
Non veg food delivered which create hatred (Swiggy) Open
I ordered a Dal makhani by swiggy on **.**.**** {Order id: ***********} as I & my family are pure vegetarians. We are Marwari by caste but they delivered a Chicken dish. When we seat for dinner we open the box we found it non-veg item. As my pa...
Aug 16, 2019 by Rohit Somani
Swiggy not delivered my order but charged fine too (Swiggy) Open
I have given order to swiggy with full address details. But they fail to deliver my order and took charge of me *** Rs for the order cancellation. I did not do so. They cancelled the order and refund money back after deducting cancellation char...
Aug 15, 2019 by Deep Prakash Kushwaha
Food not delivered and charged (Uber Eat ) Open
Wrong order brought by a delivery guy and when I ask him to get me the correct order than he denied and called customer care people. Customer care guy asked me to accept the wrong order or else you will be charged. When I denied from accepting ...
Aug 15, 2019 by PRAVEEN KUSHWAHA
Stale food delivered (Swiggy) Open
I ordered food from swiggy. They said it will be delivered in ** min. But it took ** min. The food which we got was stale and half-cooked. I raised a concern with the team. They don't want to listen. Service agent said ok I'll share your experi...
Aug 14, 2019 by Vishal Vijapure
Charged cancellation fee (Zomato) Open
I ordered a chocolate bouquet from choco jaadu Kolkata worth Rs *** on ** August **** at **:** pm. I mistakenly and intentionally cancelled the order. Cancellation charged me *** Rs saying that food preparation was already begun. I call the res...
Aug 14, 2019 by Tanushree
My children is sleeping without taking food (Swiggy) Open
Approx *:** pm I have ordered my food to swiggy ** min time they had given after that they approx *:** pm they were saying that because of the accident your delivery will be late till ** minutes. I had called that number after ** minutes but I ...
Aug 13, 2019 by Sunder Singh Latwal
Cheated by restaurant as well as delivery boy and zomato did absolutely nothing (Zomato) Open
Order id- ********** I had ordered food from *q restaurant at *:** pm on ** august via Zomato. The order was confirmed and delivery time was given as **-** minutes. Even after ** minutes the delivery time was showing the same. So I contacted c...
Aug 13, 2019 by Vikas Samal
Unable to submit support request (Uber Eats India) Open
My Uber eat account has been put on hold and Uber doesn’t allow me to submit any issue through their application. I had placed an order with Uber Eats and after the order is being confirmed and prepared the order never arrived at my delivery ...
Aug 12, 2019 by Thangaperumal Nadar
Food not delivered (Swiggy) Open
I have ordered food from swiggy on ** august at **:** pm. I had ordered pizza after some time about half an hour they had called me and said that your order could not be delivered right now you have to cancel this order we will place same order...
Aug 12, 2019 by Shrikant ashok nikam
Refund not given (Swiggy) Open
I ordered food from swiggy on ** July ****. The money got debited from source account but the transaction got failed. I have contacted the swiggy chat team regarding the issue and they didn't help me resolve the issue. I am attaching concerned ...
Aug 12, 2019 by Raj Kumar
Food not delivered even after 3.5 hours (Swiggy) Open
I've ordered from swiggy at *.** pm with the promise that my order will be delivered shortly, at *.**pm I raise my issue about my order being delayed and they said that they have assigned a delivery executive, at *.**pm, I again contacted them ...
Aug 10, 2019 by Sharad Prakash Barnwal
Cancellation fee wrongly charged (Swiggy) Closed
I ordered Item A + B on swiggy and prepaid for the order. The delivery boy called me to inform that half of my order (Item A) is not available. He offered me to replace missing items of order with Item B only. If I would have wanted Item B, I w...
May 01, 2019 by Sweta
Not refunding my money (Zomato) Closed
I ordered the food and paid online. Then immediately I cancelled my order so that I can order from some other restaurant of my choice which was available. They cancelled my order but are not refunding my amount. I wrote this problem in chat sup...
May 01, 2019 by RACHITA JAIN
Refund is not given to my account (Swiggy) Closed
I have cancelled my order. They told to give my money back in my account in *-* working days. Those days are over but the money is still not received. Please do the needful....
Apr 30, 2019 by Ashutosh tiwari
Refund not received (Zomato) Closed
I order food from Zomato, but their deliveryman not delivered food to me. I already paid the amount through Paytm. They are not refunded my money to date....
Apr 30, 2019 by Sanjay
Delay in refund (Swiggy) Closed
My Order was cancelled by Swiggy on **th April. No reason for cancellation given by Swiggy team. Amount got debited. I got a message that within *-* days refund will be processed. Until now I have not received the refund. I am still chasing the...
Apr 30, 2019 by Ravi kumar jangam
Account got suspended (Swiggy) Closed
My swiggy account has been suspended unnecessarily I can’t place my orders. Please help. ...
Apr 29, 2019 by Divij saluja
Cheating done with me (Swiggy) Closed
Order number ***********. We ordered veg thali but totally I received differently. They cheating in photo veg biriyani and sites and sweets but I received only sambhar rice and french fries. Who give sambhar rice french fries? Also, where are s...
Apr 27, 2019 by Lourdu Vinoth
Not received refund (Zomato) Closed
I did not get what I ordered. Now I have not received my refund too. Please do the needful....
Apr 27, 2019 by Saurabh Khanna
Package not delivered (Zomato) Closed
Ordered food at *:** am on dated **/**/** from casa curry. Payment has been deducted from my PayTm wallet. But casa curry and Zomato is not ready to reply and delivery not received. Yesterday also Zomato has cancelled my order without any noti...
Apr 26, 2019 by Manish Kukreja
Excessive charge of cold drinks (Coca Cola (Coke)) Closed
Sprite cold drinks *-litre bottle- The written MRP was ** Rs. Near Jogendranagar railway station, they are charging *** Rs. Multiple rates in multiple shops. They are deciding the rate on their own. Resolve the matter soon....
Apr 26, 2019 by Debashis debnath
Found hair in food delivered (Uber Eats India) Closed
I ordered food from uber eats and when I opened the food packaging one of its items has hair in it. I complained to uber eats and its been ** hours but no reply from their side. Seems like they don't even value their customers....
Apr 26, 2019 by Sangita Dad
Package not delivered (Swiggy) Closed
I have ordered a "buy one get one" order of over ***+ tax rupees. They provided only one and saying it was a free order to buy one get one. They said that they gave a **/- to **/-discount coupon for next order and order again with the same amou...
Apr 25, 2019 by Nitin Kumar Bisht
Bad quality food received (Swiggy) Closed
I have ordered kulfi from Bombay kulfi. The kulfi tastes like neem. I complained to swiggy but not getting the proper response. ...
Apr 25, 2019 by Pramod
No food and no refund waiting for a month (FreshMenu) Closed
Tried to place an order. They just took the money on *th April but no order placed. I have paid * times for my order via Google pay. I have paid ***.** multiplied by *. I still have no confirmation. Their system is cheating customers for their ...
Apr 25, 2019 by Mahesh Ramakrishna
Accepted order and then cancelled it (Ubereats) Closed
I placed the order in Ubereats for which amount was deducted from my account. I received message and mail related to it. The app was showing order accepted page with the time required to deliver but didn't receive mail or message. After a few m...
Apr 25, 2019 by P.S.Nitin
High rates of food and beverages in theater (PVR Cinemas) Closed
I booked tickets for a movie which cost ***/per ticket and when I go to book food item they charged **-** ₹ for *** ml water bottle and for * food bucket popcorn ***-***₹. The price of the cold drink is *** Rs. PVR selling food item at a hi...
Apr 25, 2019 by Amandeep verma
Got fake eggs (Moon light anda store) Closed
The eggs were totally a fake one and after boiling the layer is not getting peeled off from the eggs. It is not a matter with me. Many people who purchased these kinds of eggs didn't know what they are eating....
Apr 23, 2019 by Ravish Kumar
Bad service provided (Zomato) Closed
This is regarding an order that I placed with Zomato through Zomato app today at *:** pm order ID: *********. I received first call from the delivery guy at *:** pm and last call at *:** pm after which he cancelled the order since I was not abl...
Apr 21, 2019 by Pawandeep
Worst quality food delivered (Zomato) Closed
I received very bad quality food. I asked about it in customer support. They didn't even give a proper reply. Please do the needful....
Apr 20, 2019 by Akhil yerubandi
Order got cancelled (Swiggy) Closed
Swiggy order no. ***********. The first swiggy confirmed my order then it also showing an order picked up after ** minutes. I received a call from swiggy that order got cancelled what kind of unprofessional behaviour is that and this is not the...
Apr 20, 2019 by Rajat agrawal
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's