Food Safety Complaints

Food safety to refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead. To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India. It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant. According to a recent survey more than 10% people are left unsatisfied with the food that was delivered. The most common food complaints include wrong product delivered, stale food delivered, refund not provided etc. So what can be done if you a have food safety complaint in India? First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

However, it has been noticed that sometimes, even these reputed companies close the complaint without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Firstly you can file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx. This is FSSAI based website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here. Finally, you can raise a complaint at your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 30 monthly food complaints.

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Food not delivered and disrespectful and insulting behaviour of the swiggy customer service (Swiggy) ^Open

I am just pissed off and aggravated by Swiggy again. This is the second time I am experiencing issues with them. I thank you Voxya for helping me last time with my issue. I placed an order of *** from Swiggy and I got a call saying some unkno...

Jun 16, 2019 by Amit Kumar Vajpayee

My order disappeared from order section (Uber Eats India) ^Open

I have ordered on ** May from my uber eats app. I paid via my debit card. Money debited from my account and after that my order disappeared from the upcoming order section in application. There is no call support....

Jun 15, 2019 by MIHIR JANI

Refund against failed transaction (Swiggy) ^Open

I had not received a refund against failed transactions even after * business days as promised by the swiggy team. Order no: ORDER #*********** Rs. ***, ********** Rs. *** & Rs. *** (no ref number). ...

Jun 13, 2019 by Santhosh

Order not placed but money deducted and not refunded (Swiggy) ^Open

I have ordered gulab jamun ice cream from nic ice cream shop Vashi on *rd June at around *.**/ ** pm. When I tried paying the amount I got no confirmation of placing order and item was reflecting in my cart only but the amount of Rs. *** was de...

Jun 13, 2019 by Deepa K

Zomato gave wrong food and harass me mentally and physically for last two days (Zomato) ^Open

I ordered two food on **th June ****. But I received item missing with the food product. Zomato told me to refund Rs *** but since then they told me every day that "at days end you will get your money". They told me two times means for two days...

Jun 13, 2019 by Arthita Batabyal

Order not received for anniversary of grandparents (Swiggy) ^Open

I ordered a cake for my old grandparents and same day for my cousin because of the combined offer they were showing. One was delivered at Mumbai and other showed delivered but actually, it was not delivered. I followed up but no replacement. La...

Jun 12, 2019 by Isha Sneha

Faulty item delivered (Zomato) ^Open

Placed an order for dosa and thumbs up. The cold drink's seal was not proper, hence the fizz (gas) has evaporated. I called the restaurant and they told me they will send another bottle, but I need to talk to Zomato. But Zomato clearly stated t...

Jun 11, 2019 by Bhawani pratap singh chauhan

Food delivered by Swiggy is stale food and half eaten (Swiggy And Hitech Bawarchi Gachibowli ) ^Open

I ordered Chicken Biryani on **th June **** at **:** pm from swiggy from hotel Hitech-Bawarchi which is located in gachibowli Hyderabad. Order id: ***********. I got stale chicken piece half eaten and when I complained to them about this in twi...

Jun 10, 2019 by Ashish Kumar

Delivered non veg food to vegetarian (Swiggy) ^Open

Ordered veg fries from swiggy but got chicken. No satisfying help from swiggy. Very cheap attitude....

Jun 09, 2019 by AJAY KUMAR PRAJAPATI

Order not delivered (Dominos Pizza) ^Open

I have placed the order for Dominos pizza online to the outlet located at SCF N * Kabir Park Amritsar Punjab Ground Floor SCF No. * & * Dev Scheme Opposite Guru Nanak Dev University Kabir Park Amritsar. The order was accepted online Dominos. O...

Jun 09, 2019 by Pritpal Singh

Damaged and non consumable food delivered (Swiggy) ^Open

I had packaging and spillage issue with the food delivered to me. Also, the bag in which food was packed was torn and damaged. After waiting for more than one hour twelve mins they delivered to me such kind of unsafe and unconsumable food with ...

Jun 08, 2019 by Kokila thorat

I have received defective order (Zomato) ^Open

Tomorrow evening I have ordered a cake from Zomato shop name fresh N fresh bakers Jabalpur shop address is *** normal school road Tularam chowk Ganjipura Jabalpur and my order no is **********. I received a defective cake. It was not in good co...

Jun 05, 2019 by Ashish parashar

Swiggy cancelled my order without my consent (Swiggy) ^Open

I placed an order and the order got accepted. After one hour the delivery guy called and told the item is not available. I just wanted to know why the order been accepted in the first place if it was not available. I chatted with the customer...

Jun 05, 2019 by Bhanukrushana Rout

Ordered veg food but non veg delivered (Swiggy) ^Open

I ordered veg food from hotel Malabar (address: Opposite N.S.G. Crown Building, Paunjae Mata Temple, N.S.G. Chowk, Narhe-Wadgaon Road, Narhe, Pune) but I received pieces of chicken mixed in the food as I am a vegetarian. It was a disgusting exa...

Jun 04, 2019 by Rohit shete

Non veg delivered instead of veg (Swiggy) ^Open

Swiggy delivered non-veg biryani full of chicken pieces instead of veg and that too very late. We are Jains. After opening and putting in utensils I realized it. Had to throw all the utensils and had to go out for dinner. I had to throw the en...

Jun 02, 2019 by Piyush Jain

Rating of food (Greenland Family Dhabba) ^Open

The dhaba had said one chapathi cost of Rs.** and normal redgram dhal cost Rs.*** and for a family of four, the total amount was Rs. *** where it would be maxed ***. None other item was ordered. Please makes sure the place and food you choice t...

Jun 02, 2019 by Sarah

Food quality was so pathetic from swiggy (Swiggy) ^Open

The food quality was so pathetic. I was so embarrassed that I paid Rs *** for that poor and cold food. Strawberry shake was pure water mixed with pink colour and sandwich was not cut in pieces, edges were rough it was stuffed only in the middle...

Jun 02, 2019 by Amit Kumar Vajpayee

Swiggy delivery delay (Swiggy) ^Open

I have ordered biryani from Maharashtra lunch home with ** mins expectation at *:** pm but the time now is *:** and still, the order is being prepared and ** more minutes in addition. ...

Jun 02, 2019 by Umamaheswari N

Payment not refund (Uber Eats India) ^Open

RS. *** worth I ordered by used my card payment but payment error is coming in the uber app and again I tried card payment option for the same order it’s failed again but within * min I got message amount debited twice so order the same food ...

Jun 02, 2019 by Abdul

Order not delivered and no response from vendor (Milkbasket) ^Open

I have recharged my milk basket account with amount **** and after that, I have ordered milk of amount **. But I didn't receive my order and money is deducted from my account. I have raised the issue, sent an email as well but no response. Due ...

Jun 02, 2019 by Shashank Tyagi