ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

PAckage not delivered Customer support not reachable (Fixchase Com) ^Open

My order id ********RP from fixchase from their add on facebook. i tried reaching them at first they were responding and claimed that they can't deliver product due to lockdown - and will resume delivery by **th May. it definitely did not happ...

May 27, 2020 by Harsha Mary

My Order Bluetooth speaker and headphone not delivered from gadgetsshop in (Gadgetsshop In) ^Open

Hello Team, I have purchased the PORTABLE BLUETOOTH SPEAKER AND EAR HEADPHONE × * from gadgetsshop.in. I have paid the immediately online and I have got the order GS**** confirmation mail in mail. When I am trying track the delivery and sen...

May 27, 2020 by Sanjay Ratilal Patil

Fraudulent issue (Tata Cliq) ^Open

Order id: ********* and order date: **/**/**** . Product name: Philips trimmer. I cancelled this order on *st may **** and they told me we refund initiated by *st may **** but I still not received refund amount to my bank. So they asked me to ...

May 27, 2020 by Daniel

Jaldifatafat order not delivered (Jaldifatafat) ^Open

I ordered a Symphony Desert Air cooler on Jaldifatafat website. The order is not delivered. There is no communication or confirmation of delivery since ordered back on May **, ****. This clearly looks like a fraud. I need to resolve this a...

May 27, 2020 by Abhishek Tiwari

Received damaged and wrong product (Myntra Design Pvt Ltd, online shopping portal, AKR Tech Park, B block, Krishna Reddy Industrial Area, 7th Mile, Kudlu Gate, Bangalore 560068) ^Open

I ordered one lotus face wash and one scrub on ** mar **** and i received it **th may **** but the scrub was damaged and facewash was duplicate as i tried to contact customer care they denied several time and finally after continuesly contact f...

May 26, 2020 by Sneha

Refund is not given (Flipkart) ^Open

*th Feb - Ordered Faber Chimney **th Feb - Wrong item(Eurodomo instead of Faber), Request Return for Replacement on same day Mar * - Got Replacement. Again wrong item same as before. Request Return for Refund on same day I have contacted Cus...

May 26, 2020 by Sameer A

Fake watch received (Infrill ) ^Open

I ordered for THOR * Dual Chipset Technology *G LTE Camera WIFI GPS AMOLED Smart Watch, Paid Rs. ****, on **/*/****, But today **-*-**** i received a FAKE watch along dead power bank (mentioned as MI). I am very much upset with this issue. Rais...

May 26, 2020 by Mani

ABLO blocked my account (Massive Media Solutions Private Limited) ^Open

I use able regularly. One needs to buy coins to talk to girls. I have made many purchases( around Rs ***** or more) and I was able to chat and make many good friends online. Now yesterday while a girl and i were getting intimate, i posted an...

May 26, 2020 by K Prakash Raju

Money got deducted but BigBasket show its failed Later confirmed by BB that transaction was Success (BigBasket) ^Open

I had done * order *st order: *st order done on *th May of ***.** and money was deducted through payzap app and transaction was Successful but big basket said it was failed. *nd order: it was done on ** may and same case happened. I call...

May 26, 2020 by Digvijay Pratap Singh

Ordered never got delivered (Shoponn.in) ^Open

My order dated March **rd never got delivered. There is no response to my emails & their helpline number *********** do not work. ...

May 25, 2020 by Amit Sethi

Package not yet delivered (Live your own style co in) ^Open

I have purchased exercise rubber band from live your own style.co.in. They haven't yet delivered my parcel. ...

May 25, 2020 by Amol Kharat

Refund not processed after they failed to deliver product on time (Merakisan com) ^Open

I ordered their organic groceries with order I'd **** and was promised to be delivered in a couple of days. When they failed to do so, I reached out on phone and was told that it may be delayed due to the corona situation. After waiting for ano...

May 25, 2020 by Subhashini Tomar

Cheating (Keveshop) ^Open

I have ordered * clothes from keveshop in march.But i didn't get my order or money back.please consider my complaint...

May 25, 2020 by Jithender Reddy Kallu

Received shoe wrong colour and size 7 size instead of 8 (Shine Summer ORDER ) ^Open

I had asked for shoe size * of a different colour and they sent size * rubbish shoes ...

May 25, 2020 by K S Santhan Gopal

Wrong n missing product received through Meesho (Meesho App) ^Open

I returned it on **th May ...n they said they will refund it by ** th May n it will show in ur bank account within *-* working days...it’s already ** days I haven’t received my money yet......

May 25, 2020 by Rasmita behera

Chocolates not delivered (Winni ) ^Open

I have ordered a chocolate box from Winni that was not delivered. After countless calls and emails, they canceled my order but I have not received my refund. This is a fraudulent company. Never order anything from here. My order number was ***...

May 25, 2020 by Rachna Agarwal

No delivery of Huda products placed the order in month of march paid full amount No reply from (Fixchase com) ^Open

I placed order in march end , paid all amount in advance . I have been trying to contact Fixchase since two months but there is no reply, neither have a got any products nor any refund or any communication....

May 25, 2020 by Pooja Chandel

PACKAGE NOT DILIVER (Londhe.in) ^Open

I placed my order on londhe. in on *TH APRIL and my order was shown confirmed. After placing the order no messages or email of my order being dispatched are shown .When i visited the website no options or tabs were available for inquiry not eve...

May 25, 2020 by JAIMINI

Package not delivered (Fashion Panda India) ^Open

I have visited this website through instagram add and ordered a pair of shoes, shirt and a watch and done the payment through online on **-**-****. I 've not yet recieved the package nor any mail regarding the same. My order id is #EN******. ...

May 25, 2020 by Muhammed basil m

Package not delivered (Nykaa ) ^Open

I had ordered Philips trimmer on **th May , with order no ********-*******. Dispatched on **th May only It had reached Ghaziabad (Mohan Nagar) hub on **th May ,with Delhivery courier service to deliver the shipment. I patiently waited till ...

May 22, 2020 by Ovesh talashi

Wrong Product Received (Amazon .in) ^Closed

I have ordered an Ryzen * ****G desktop processor from Amazon website by seller named Shailron Technologies for ₹ **** on ** January ****. But received a rubic cube instead of Processor. Made many calls to Customer service of amazon India and...

Feb 06, 2020 by Rakesh Bobbati

Wrong product delivered (Myntra) ^Closed

Wrong product delivered. I ordered a jeans and they sent me a woollen skirt. I raised a complaint the same day Jan **th by calling there customer care and they informed me of an email that will be sent to me to attach the pictures. I waited for...

Feb 05, 2020 by Deepmala Manna

Substandard Product (Paytm mall shopping) ^Closed

We ordered * kg. Walnut giri from PayTM Mall. After it was delivered we found that it is blackish in color and tasted bitter. So we approached PayTM Mall customer care and they said please attach photos of the product and packaging etc. After a...

Feb 04, 2020 by Sandip Grover

Paid for the order but yet to recieve order confirmation (Elxstores com Ground Floor z12 45 Raja Garden Delhi West Delhi Delhi ) ^Closed

I have order an Hope android watch at ****rs... After the payment i have not received the order confirmation message.. Can you please help on this...

Feb 01, 2020 by Manikandan M

Fake product delivered (M4) ^Closed

I ordered a mi band * by seeing a add saying buy one and get one free for ₹****. The product was delivered within * days. Instead of mi band * i got some other cheap bands that isn't even working. The delivery was cash on delivery process. Pl...

Jan 31, 2020 by Shiva karthik

Issue not Resolved (Marq By Flipkart) ^Closed

I bought Marq washing machine just * months before. ** days before its stopped working so I raised complaint on **-Jan-****. But still the issue is not fixed even though doing regular follow up.Please do the needful....

Jan 31, 2020 by Padmanabhan

Smart watch not delivered (Digital shop 18) ^Closed

Dear I have ordered one wrist watch flexible gold u guys given me some other watch Nd no charger with watch how should I charge the watch Nd it is in switch off waste of time ordering in your company when u guys can't deliver the product why t...

Jan 31, 2020 by Mohammad ali

Unbranded speaker received (Ezeekart) ^Closed

I have ordered a product based on advertisement shon on the ezeekart website with sony Bluetooth speaker and ear buds combo was based on Rs 1439 Based on the above order i have placed the order nad recieved it to but i received some Dublicate ...

Jan 31, 2020 by Praveen

Wrong jacket delivered (Myntra) ^Closed

I ordered a Puma women jacket on **th of Jan **** worth INR **** , and i received Myntra package on **th Jan ****. However After opening the packet i found a used fake bad quality Armani jacket that was enclosed in a transparent puma packet wi...

Jan 31, 2020 by Pooja Tripathi

Amount paid online but no confirmation (Sugdeal.com) ^Closed

I ordered vivo v** mobile today and paid money online but there is no confirmation message is received although **** of amontillado is already transferred online via google pay...

Jan 31, 2020 by Nagarathna Shivakumar

Blazer not delivered (Amazon.in) ^Closed

I have order a Van Heusen Men's Notch Lapel Slim fit Blazer from Amzon.in, it i showing delivered but i have not recieved the product. i have complaint regarding this at the same time but their team is saying that at our end package has been de...

Jan 30, 2020 by Deepinder

Wrong shirt received (Shirtscombo.com) ^Closed

Got poor quality and wrong size of shirts of different designs as ordered. No means of contact except Gmail id and I got cheap quality shirts with different colours. this is big fraud to customer.. pkrc ********** Order id ******* Referenc...

Jan 30, 2020 by Sachin vetkar

Cashback not received (Freekaamaal.com) ^Closed

They get commission for customers purchase and further give cashback to customers. I had made some purchase through freekaamaaland get cashback of ****. But now they are not replying to mail. They have negative feedback on social media. There a...

Jan 30, 2020 by Chetan papneja

Replaced item is refurbished instead of brand new (Amazon.in) ^Closed

I asked for replacement but there are not accepting..it's older product that they send to me...

Jan 29, 2020 by Mayur Popatlal Chavda

Worng item delivered (Ashleyclothingstore.com) ^Closed

Hello sir, I bought the * shirt from the ashleyclothigstore.com site for ***. When the pakaywas delivered and I opened it, the completely different shirts in there. I actually tried to contact them with the phone number and email, they didn...

Jan 29, 2020 by Sureshbhai Patel

The quality of product is very bad (Jiofab.com) ^Closed

The quality of the dress is very bad comparison to the price ...

Jan 29, 2020 by AFSIN ARIF

Transaction fraud by Turantorder.com (Turantorder.com) ^Closed

I have sone a payment for my product and not received a receipt from the merchant amount gets deducted but not yet confirmed by the merchant even I complained about my payment to the service provider through which I have done a payment they hav...

Jan 29, 2020 by Wasi Ahmed

Wrong model of mobile received (Freekamal.co.in ) ^Closed

Dear Sir/Madam, After seeing add from Maharashtra Times epaper (Link: https://maharashtratimes.indiatimes.com/gadget-news/mobile-phones/realme-*-pro-refurbished-model-at-rupees-****-only/articleshow/********.cms) I have ordered refurbished m...

Jan 29, 2020 by Santosh Patankar

Order not delivered (Madrasshoppe) ^Closed

I ordered a book in that online store on jan *st week. I didn’t get any updates till now. Package is not delivered yet it’s been a month now. They even not responding to my emails. Is it fake website?...

Jan 29, 2020 by Rajeswari

Wrong product received (Myntra) ^Closed

I ordered a Myntra Product: Jacket ( Wrogn Jackets) Date of order: **.**.**** Date of receiving : **.**.**** Date of return request : **.*.**** Amount paid: Rs **** Order id : ********************* Registered contact no.: ********** Registered ...

Jan 29, 2020 by Ansuman Sahu