ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Broken Toilet seat received from Jharkhand Bengal Freight Transport (Jharkhand Bengal Freight Carrier Pvt Ltd ) ^Open

I have purchased bathroom sanitary goods and booked Jharkhand Bengal Freight Carrier Pvt. ltd. to courier my item to Bokaro Steel City. They have broken my two Toilet comodes while unloading and not accepting it. They are saying that it was no...

Sep 21, 2022 by Avinash kumar

Product refund not received (Asian Arts ) ^Open

I had placed an order at Asian Arts, a Noida based furniture company with the website www.asianarts.in and my order number is ****. I had placed an order for furniture for Rs.***** last September i.e. *th Sep **** and I haven't been getting any...

Sep 21, 2022 by Nivedithaa V R

Wrong product dilvered (Meesho Company) ^Open

Sir mene ek reseller se *** ka blue colour ka suit mangwaya tha jo ki wrong product nikla hai..ab reseller na phone pick kar h or na hi Facebook par reply kar raha h ..please meri payment refund karwaye..Mera account number **************** gur...

Sep 21, 2022 by Gurwinder Singh

Delayed order (Myflowerapp) ^Open

I ordered cake for my colleague for a specific time slot. since he was available only for that time. they charged me extra to deliver during that time slot. between *pm - *pm. on **st september. but till *.** pm cake isnot delivered. now the ...

Sep 21, 2022 by Sheetal Kagalkar

Service not availaible from hitachi ac (Hitachi AC 02 Tons) ^Open

My product is not working properly. Pending replacement order from **th of august. Bought * tonn ac split from local market. At that time not aware of fault. Bt after some time low cooling leads to register complaint after a month. Bt...

Sep 21, 2022 by Sanchay Raj

Fraud Website (awwwgift com) ^Open

The website awwwgift.com with their official number as +************ operates as a gift shop. They claim to deal with customized gifts hence takes the payment in advance. On the promised delivery date they will stop responding from all means a...

Sep 21, 2022 by Anumeha Sharma

Wrong information provided Policy bazaar agent on term insurance (Policybazaar Insurance Web Aggregator Private Limited) ^Open

Correction : Hi Team, I have purchased the HDFC term insurance plan from the policybazaar. Agent missguided me and provided the wrong information on the plan. As per agent I can discontinue to pay the premium of the policy after * year...

Sep 21, 2022 by Abhishek Sharma

I m a seller on meesho and customer has returned wrong product and meesho denies to give claim (Meesho) ^Open

Hi we were a new seller on meesho. Sent the first order. The customer returned some other order after being used. On filing a claim meesho support says we cant give claim as we previously filed the claim. We previously filed the claim since the...

Sep 21, 2022 by RAAM VIGNESH MV

Fraud with me (Flipkart) ^Open

This product is ordered by little child by mistakely (unfortunately product is wrost quality) I have no need of this iteam . Please help me. My order no. (OD******************)...

Sep 20, 2022 by Rajput kuldeep singh

Bad customer service and asking more amount (Colive) ^Open

I booked a PG with colive on June *th, **** and moved to the PG on June **, ****. From the moment I stepped into the PG there were problems like bad support and constant threats from the property owner as Colive didn't transfer the full money t...

Sep 20, 2022 by Jen Thomas James

Ordered Item not delivered and seller did not refund the amount back (Market place Facebook ) ^Open

I ordered two blouses in Market Place Facebook on **th of Aug and paid Rs**** to the seller online. Seller Name - Puja Debnath, Phn- +************. Since then I didnot receive the item and even multiple time asking to cancel the order and re...

Sep 20, 2022 by Songprikta Sarkar

Wrong Product Delivered (Mynzyi ) ^Open

This is regarding an online order from Mynzyi.com made by me on **th April ****. They had delivered and wrong product to me and I had asked for a refund on mail but it has still not been processed from their side. Order No: Order:#MZ****. Mynz...

Sep 20, 2022 by Pawan Sardool Hora

Byju s not refunding amount and causing harassment (Byjus) ^Open

On **/**/**** Byju’s senior counselor visited my home and convinced me to register for a three-year online classroom course for my child Rudraksh. He told us clearly that I can cancel my order within ** hours of the booking or within ** days ...

Sep 20, 2022 by Amit Kadian

BYJUS course cancellation (Byjus) ^Open

Byjus , My son has taken Byjus class through online , we are not agreed to Pay the online classes initially , they forced us to pay and give the option of cancelling the course within ** days , so that we will get the full refund , I have paid ...

Sep 20, 2022 by Antony Jero Venciya

Defective product Meesho app lic customers order (Meesho App) ^Open

Saturday ** September at *:** pm I received a wrong order which was placed my house,but was delivered at my house and when I contacted the customer care of Meesho they are continuously delaying me with countless no of queries which is wasting m...

Sep 20, 2022 by Alka dhakne

Order not delivered but company is claiming that they delivered it (Faces Canada ) ^Open

I have placed an order of Rs **** for the products of faces Canada and amount was paid online. Placed order on ** Sept but received only * product out of * but company is not helping me with the delivery issue and also claiming that they have d...

Sep 20, 2022 by Kadambari Shinde

Money (FX Expert Traders Option) ^Open

A lady is there her Instagram i.d :- duara_annabelle_fxt_expert she has taken ****rs from me and said me that you will get **k in *-* days but now she blocked me on insta when i asked her about my money. She has stolen so many peoples mo...

Sep 20, 2022 by Aakash

Burnt food delivered (Swiggy Bundl Technologies Pvt Ltd ) ^Open

We ordered ** Veg puffs and ** egg puffs for an office party, and received burnt Veg puffs. It couldn't be eaten by anyone. When I tried to file a complaint with Swiggy support, they refused to let us upload the pictures. So, I emailed customer...

Sep 19, 2022 by Lavanya

Byju not canceling course (Byju ias) ^Open

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Sep 19, 2022 by Fayaz N

Fraud grocery website (Wevado) ^Open

I placed an order of ** kg mangoes on wevado.in but did not receive anything. I had paid online. The upi id is paytm-********@paytm and corresponding name is Vaibhav Creation. Their support email id is also invalid. Kindly help. ...

Sep 18, 2022 by Suriti Chakrabarti

Delivery Slot given for for Birthday cake delivery against extra charges giving Delivery Mode Ex (winni cakes) ^Closed

Order No. ************ While placing the order the delivery slot was *-** which means *am - **am. If it wass for ** long hours slot than that should be ****hrs - ****hrs OR *AM - **PM at the time of doing the booking and placing he order. Aft...

Jun 30, 2022 by Sanjeev V Nayak

Scammed by Intellipaat (Intellipaat Software Solutions Private Limited) ^Closed

My name is bharath ,I've enrolled in Certified Ethical Hacking v** course with exam voucher on intellipaat on (Apr ** ****) by paying them **K, before enrollment they promised that they will provide Exam voucher for the course and it entirely ...

Jun 29, 2022 by Bharath

Vodafone Idea False Charges Fake Commitment (Vodafone Idea Vi ) ^Closed

Last **nd Jun ****, When i wake up i show a message that saying you have charged rs. ** for some VAS services. When I talk to Customer care they check and says that no VAS activated in your number, so I read message and then after they said ...

Jun 29, 2022 by Mehul Parkhiya

Laptop not being repaired in warranty (Hp ) ^Closed

i had a high end omen x laptop purchased from HP an with extended HP care premium warranty with ADP for * years. Every time there is an issue in laptop i face a month of delay citing issues in parts procurement. the latest being the compl...

Jun 28, 2022 by sheeetanshu

Nonreplacement refund (Flipkart) ^Closed

I JK Singh Mob-********** purchased a assembled DZAB Computer on **-**-**** by Flipkart, but it is delivered me as scraped on **-**-****, I have claim return this item on **-**-**** through flipkart portal, but they are only given various escal...

Jun 28, 2022 by Jk singh

Offer Not Fulfilled (Flipkart) ^Closed

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Jun 28, 2022 by RAAJESH V

Wrong Product Delivered (Myntra) ^Closed

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Jun 27, 2022 by Udit Kumar Chauhan

Copper pipeline is missing (Lloyd) ^Closed

I have bought Lloyd AC from the Amazon, the copper line was missing, the box was opened by technician ,The jobsheet was given by technician that few parts were missing in the AC ...

Jun 25, 2022 by Amutha

Return package isn t picked up since june and Chumbak is not refunding my money (Chumbak) ^Closed

I ordered a wallet from Chumbak which was torn and I filed a return request on **th june. I have called the customer executive named Neha * times in the span of *-* days and she keeps saying that it will be picked up in *-* days. There is no co...

Jun 24, 2022 by Akshata

Order cancelled but payment debited (zapvi in) ^Closed

I placed an order of two customised back cases of *** rupees but even after paying my amount the order get cancelled . I have contacted them right after that but they are not returning my money I have shown even my transaction to them even thou...

Jun 22, 2022 by Kalyan

Damaged product delivered (Royaloak incorporation Pvt ltd) ^Closed

Purchased coffee table from Royaloak on *-may-**** & got delivered on **-may-****. Royaloak carpenter visited for product assembly & on partial unpacking found damaged bottom shelf so canceled assembly and kept parts back in case. We called sho...

Jun 21, 2022 by Sarada Roy

Refund not received (RELIANCE DIGITAL ) ^Closed

Order no: RDF******** . Product name: SanDisk sd card. Actually, I received different product and after multiple times fight with them and now they finally picked the product but still not refunded my money. I already waited * months. Very wors...

Jun 19, 2022 by Lourdu Vinoth

Fraud Merchant (Snapyshopping) ^Closed

I have ordered A* paper from https://snapyshopping.com/products/easy-copier-**-gsm-a*-***-sheets-copier-paper-box-*-reams .. after payment, I haven't received the order status/details email from the merchant and also the contact number mentione...

Jun 19, 2022 by Nikhil Mohan Satam

Wrong product delivered (Meesho aap ) ^Closed

I have received wrong product * month's back that time to still no response no refund no return pick up arrange meesho arguing very much meesho is worst service very worsted services...

Jun 17, 2022 by Suhani suha

Gift told not send (Mamaearth) ^Closed

Respected mam,sir, I purchased goods from mamaearth, I was told by telepathy that I m selected for a gift from * , I will get it if I further purchase goods of ****, I did purchasing of ****, but my selected gift I phone is not send by mamaeart...

Jun 17, 2022 by Rahul Pandey

Reimbursement of Fee s for Unsubscription (Byjus) ^Closed

Dear sir/ Madam I am Manjunath swamy M B father of Master.Hridhan Skanda. I request you to help in getting the reimbursement of the fees paid towards Byjus Math Classfor my Son Hridhan Skanda M M, studying in grade *, I have paid INR.***** thr...

Jun 16, 2022 by Manjunath Swamy M B

Package not delivered (Nurserylive) ^Closed

I had ordered * plants from nursery live and the shipment has got delayed. No one attends to my query and everytime i ask for a refund I only get an auto reply that my shipment will be delivered on " priority basis"...

Jun 16, 2022 by Spatica Ramanujam

Product not deliveredrefund not credited for the same pproduct (RELIANCE DIGITAL ) ^Closed

Ordered Toshiba ** inch smart TV on **/**/**** order Id RDF******** Product not delivered Refund not credited...

Jun 15, 2022 by Shvetank Kumar Singh

Damage product refund not credited (Tata Cliq) ^Closed

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Jun 14, 2022 by RAJESH KUMAR

Fraud on name of mamaearth brand (Mamaearth) ^Closed

Calling on name of mamaearth and asked for money and not they are refunding it back.They told it’s for gift win through promotion campaign.Total loss of Rs *****/-.Sales and promotion team is just harassing customer mentally....

Jun 14, 2022 by Seema prasad