ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Less qty of material recieved from Meesho and refused to pay balance amount (Meesho aap ) ^Open

Sir,I had placed order of serving tray set of * sets including * pieces each to Meesho online purchasing site on ** oct ****.Order recieved us on ** oct ****.But i have received on * set of * pieces serving tray.I was contact meesho customer se...

Nov 02, 2024 by Dilip Jugade

Deposit pending (Dafa sports ) ^Open

I've made a deposit on **/**/** my user id Shrinidhi** but it's still on pending , it got deducted from my bank account. I've paid to the UPI id given by that dafa sports only but still also they're very careless abt the amount tomorrow will th...

Nov 01, 2024 by Shrinidhi S

They do fraud take my all money (Winzo app) ^Open

I have my transaction details how is this possible that I lost ***** within ** days they involve bots in the game any do fraud with people ...

Oct 31, 2024 by Sakshi Singh

Purchase order (vlebazaar in) ^Open

mene **/**/** ko vlebazaar.in se western digital my cloud ex ultra *-bay diskless network attached storage purchase kiya tha o abhi bhi mujhe nahi mila payment karne ke bad bhi. delivery tracking main processing dikh raha hai .complain or mail...

Oct 30, 2024 by Asgar ansari

Product is missing from box (Flipkart) ^Open

Name of company Flipkart Order ID - OD****************** Product Amount ****. Product name - Orab crystal gold chanderial Register email id in Flipkart - m***********@gmail.com Please call ...

Oct 30, 2024 by Mayank

Defective product not return (Amazon.in) ^Open

I Ordered Acer ** Inch TV From Amazon And The TV Was Defective, I Informed About It From Amazon Customer Care, They Created Return Of This Product Thrice. Even After Making The Return, My Product Was Not Picked Up And Now They Say That I Will N...

Oct 30, 2024 by RAJESH KUMAR

REFUND NOT RECEIVED (Amazon India Private Limited) ^Open

I ordered a fridge worth Rs *****, which was returned from delivery station itself as it was damaged,it did not even reach my house.but before that I had already paid for it from the link sent to me on what's app by Amazon India private limited...

Oct 30, 2024 by MAY RAO POKALA

AMOUNT DEDUCTED BUT ORDER NOT PLACED (Blink it ) ^Open

I placed an order using blink it, the amount got deducted but the order did not process through. ...

Oct 29, 2024 by ishant meena

Wrong order delivered but company not refunding money (Ajio) ^Open

I ordered a Satya Paul saree (Order ID FN**********) ** days ago which I had ordered for my mum's retirement. But when she opened the parcel, there was a trouser in it which was really disappointing at the time. But I still had hopes that I wou...

Oct 28, 2024 by Palak

Rental Charges (Paytm Business Merchant Account) ^Open

I was having only one Paytm soundbox and Paytm was charging rental for two soundbox, so I contacted customer care on **/**/**** and raised the complaint and officially requested to close my Paytm account and also raised a request for return of ...

Oct 28, 2024 by Jantilal Parihar

OLX Scam (Olx) ^Open

My name is Dev Bhatia, and I reside in Dwarka, New Delhi. I am writing to seek your assistance regarding a troubling situation I encountered while attempting to sell some books. Recently, I posted an advertisement to sell my books and was co...

Oct 28, 2024 by Dev Bhatia

Received Wrong Product and No Response from Street Fusion (Street Fusion) ^Open

I am a resident of Hyderabad and would like to bring to your attention that I ordered a T-shirt on **.**.**** (order number AWB ************) from Street Fusion. However, I received a poor-quality pair of girls' pants instead. Despite raising m...

Oct 28, 2024 by Suresh Babu Palle

Unresolved TV Repair Under Jeeves Complete Protection Extended Warranty (Jeeves And Flipkart) ^Open

Unresolved TV Repair Under Jeeves Complete Protection Extended Warranty I am writing to formally lodge a complaint regarding the extremely poor service I have received under the Jeeves Complete Protection Extended Warranty for my VU televisi...

Oct 26, 2024 by Dushyanth

Urgent Complaint Regarding Mental Harassment and Return Denial (Myntra) ^Open

Dear Sir, Madam, I am writing to formally express my dissatisfaction with a recent purchase from Myntra platform and the subsequent handling of my complaint. Order Details: Order Number: *******-*******-******* Purchase Date: **-**-**...

Oct 26, 2024 by Hitesh

Deposits are not credited (Parimatch Best online betting company) ^Open

My Parimatch User ID is : ********* I have made a Deposit of Rs *****/- (Fifteen thousand) via Phone pending on ** September **** at **:** am with Transaction ID : T********************** and UTR ID:************ to PARIMATCH A/C to a benefic...

Oct 26, 2024 by MAHESHREDDY

Diffective product receive but not return (Amazon.in) ^Open

I ordered Acer ** inch TV from Amazon and the TV was defective, I informed about it from Amazon customer care, they created return of this product thrice. Even after making the return, my product was not picked up and now they say that I will n...

Oct 25, 2024 by RAJESH KUMAR

Order not processed (Urban jungly) ^Open

The payment was made using Google pay gateway on **st October however the order has not been processed yet as the package has not been delivered by them. There is no change in status of the order after initiating it. Their customer care doesn't...

Oct 25, 2024 by Sunil Telkar

Fraud Short termstransaction (Jalan Chemical Industries Pvt Ltd mpokket) ^Open

I have never taken loan from this shit company in account details it shows some unidentified user details and it claims that it my account so I want it to from my account ...

Oct 25, 2024 by Ashish Kamesh Swamy

Deposit not reflected (Dafa sports ) ^Open

User Shrinidhi ** my deposit of rs **** not reflected into sports account and I placed withdrawal of **** **/**/** but still not credited to my bank account. This is *th time there are doing this ...

Oct 25, 2024 by Shrinidhi S

Refund (Nykaa beauty ) ^Open

Im asking for my own money refund to nykaa since **th October **** , i ask them to cancel my order because order is late and refund my amount , but they are just trying to avoid this case ...

Oct 25, 2024 by Prarthna chettri

Order delivery denied and Refund denied (Bakingo) ^Closed

delivery person denied order delivery and bakingo denied refund. Annoying and frustrating I need my money back Order Id:*******...

Jun 15, 2024 by Suman kumar

Deposit late (Parimatch) ^Closed

Sir, One month *** rupees add but not received parimatch account. **.**.**** *** rupees add but not received parimatch account. Worst customer care service not replay Pls help sir ....

Jun 10, 2024 by Suriya

Package not delivered (Cstoreclothin) ^Closed

i bought a dress from Cstorelothin on **th April for **** rupees. They are ignoring my messages and not providing the tracking number for two months now. A month ago, when I asked about my order, they said that we would reship so I waited a...

Jun 10, 2024 by Shreya Pandey

Gps not working fake product (Flipkart) ^Closed

Flipkart se **/ **/ **** fire Bolt Oracle watch purchase kiya tha, Jo mere pass delivery hui thi ** /**/ **** ko raat mei watch ko dusre din Maine check kiya GPS work nahin kar raha tha, Fir Maine Flipkart ke customer care se baat Kiya Flipkart...

Jun 08, 2024 by ajay kumar

Problem in claiming warranty in lenskart (Lenskart) ^Closed

Dear voxya, I ordered a pair of glasses from lenskart on **rd September **** under the order ID **********. I am attaching the images of eyeglasses which are completely broken proving how bad quality of frame you have delivered to me. Further,...

Jun 08, 2024 by SHIVANI VALECHA

Deposite issue (Pari Match Betting App) ^Closed

Maine **** rupee deposite kiye pari match app par ** may ko subh *.** am par or vo mere account se to cut ho gye or na vo parimatch bet app ke game main aye na mere bank account main refund hue ,,pari match ke customer care mujhe * din se pagal...

Jun 01, 2024 by Aakash rathee

Insect in Dal (Bharatdal) ^Closed

I have purchased last month * Kg Bharat Dal from Reliance Smart Point. That mfg date is **/**/** and Use by date is **/**/** whereas opening **/**/** the pack is insect. ...

May 27, 2024 by A MAHALAKSHMI

Amount has been frozen and asking for more deposit (Myntra mall as they say) ^Closed

I applied for work from home job at myntra mall she asked me to invest in it I was sucess for first time. But for second task it is asking for more amount to deposit which iam not abel to do. I ask for the frozen amount but they are denying un...

May 27, 2024 by Prajakta Bapusaheb Patil

Need refund of my deposit (Myntra Mall Online Job) ^Closed

On the **th of may..a guy asked for my contact details,bank details and my personal info..At first I thought it was a scam..but when I asked him he said that it's legit and the they would be punished by the law if it's a scam and that they stil...

May 25, 2024 by Babie Tochhong

Anarkalion not able to return (Anarkalion) ^Closed

I have ordered one saree and it received on time also, they have called me order and address confirmation but when I have received that product it was was worst quality and not as per picture shown in the photo or on site. I have decided to ret...

May 22, 2024 by shilpa Dhiraj sonawane

Refund not given for return pickeup product (Myntra) ^Closed

I purchased ** bottles of Vaseline Original Pure Skin Jelly ** g Size: **-** ML from Myntra on **May **** worth Rs *** with Order ID # ******* ************** On receiving the delivery on **May ****, I found that the bottles are more than half ...

May 22, 2024 by Shalini K

Nykaa fashion not refunding my money (Nykaa Fashion) ^Closed

Nykaa fashion is not refunding my money on order that i had cancelled due to their long delays in delivery of product that i ordered. Earlier they were not refunding my money and were not delivering my order , but after i filed a complaint aga...

May 21, 2024 by Harsh

Not taking return and refused to refund (Lily Dale Designer studio ) ^Closed

Order id *****,Txn ************ I have ordered on ** th feb **** as their t&c shipping time within ** days exclude govt holiday after all their t&c I enquired about my order they told me on * sr April will ship this week ,after that ** th April...

May 20, 2024 by Suchithra hs

Refund not provided for damaged product (Myntra) ^Closed

May 19, 2024 by Shalini K

Product not replaced 2 months passed worst handling of product by service agent as samsung service c (Samsung) ^Closed

It is related to an amount of Rs. *,***/- i.e for ear phones. But I want to raise this issue, because of no response or resolution from samsung service center (Jai datta technologies, visakhapatnam, Andhra pradesh). I went for replacement of th...

May 14, 2024 by M. Harshavardhan

Refund issue (SINHA S FASHION CLUB) ^Closed

Return product was picked up by the delivery boy. But it's showing return cancelled and I didn't received refund amount and even I need the delivery boy details as he is not picking the call. ...

May 05, 2024 by Prathvini

Incorrect EMI Charge for Cancelled Order and no refund (RELIANCE DIGITAL ) ^Closed

Dear Sir/ Madam, I ordered a product from Reliance Digital website on **-Apr-**** named "Samsung Galaxy Watch * Pro" amounting INR **,*** (Rs. **,*** - Rs. *,*** instant discount for EMI) under Debit card EMI scheme but due to delay in deliver...

May 02, 2024 by Nikhil Joshi

Return Pickup not being pickup up (Amazon India) ^Closed

Hello team, I had ordered Haier ***L side by side refrigerator from Amazon ** days back and I received defective item. I scheduled return pickup for the refrigerator * times till date and Amazon pickup agents either cancel the pickup without co...

May 01, 2024 by Mohit Jain

Ordered items Not delivered (Cakesportal in) ^Closed

I've Booked an order for Birthday Cake and Flowers on ** th April **** which was supposed to be delivered on **/*/**** , but received an e mail from cakes Portal due to some reasons they are not in a position to deliver ordered goods . I reques...

May 01, 2024 by Utsab Majumdar

Damage product return nhi kar rhe hai (Meesho) ^Closed

** april ko product aaya use m open ki deliver boy k samne hi vo tuta hua tha maine paise use de diye cod vo bola vapas ho jaega uske bad pick up k liye aaye aur bol rha damage h nhi vapas hoga * din se preshan kiya ja rHa hai iske liye aaj ki ...

Apr 29, 2024 by Ankita