ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Rafund salary (Synosoft tech) ^Open

This is frod company don't trust any one please she doesn't give money and salary alsooo...

Aug 04, 2020 by Rani

Package not delivered (The product sold on website theprinner com diykartind gmail com ) ^Open

I have booked PrinCube – World’s Smallest Printer-* on **.**.**** through the website theprinner.com. payment done on line through *Razorpay. but so far not received the product.I write mail on the email id provided diykartind@gmail.com.th...

Aug 04, 2020 by PRADEEP KUMAR G

Package not delivered (Stylofebric) ^Open

Ordered a cotton dress from it on *th June ** and since COD was not available so I did the payment online.Confirmation mail was sent but still waiting for the delivery of the order...

Aug 04, 2020 by Jayantika Mehta

Package not delivered (Club Factory) ^Open

I had order one jacket in the month of December **** . Till now I didn't received my parcel. I had complained from the month of January ****. When ever I do follow up it's and every time I need to explain them. And they provide me complain no...

Aug 04, 2020 by Mayurii Das

Item not received yet (Beautifulbab) ^Open

I had order one Clutch from this page "BeautifulBab" on **nd July ****. But till date Neither I have received the item nor any refund. Plz do some needful. ...

Aug 04, 2020 by Naveen Madan

Package not yet delivered (Peltasis ) ^Open

I ordered a James Charles Palette, Too faced Palette and a NARS Foundation on **th July **** as they had a huge offer going. I ordered this from a site called Peltasis and it said that my parcel will be delivered in * days but I did not receive...

Aug 04, 2020 by Anam Fathima

Package not delivered (Myflowerapp com) ^Open

It was shown that it is delivered but it is not delivered.. I need my refund back..This was the worst service I have seen.....

Aug 04, 2020 by Ch.saichand

Wrong product (Suktams) ^Open

I ordered a maroon lingerie set and it is completely different from the product shown online....

Aug 04, 2020 by Sanhita Majumder

Poor saree (Take Saree Website) ^Open

I ordered for multi colour saree but rec'd very bad poor quality saree...

Aug 04, 2020 by KAVITHA

Unable to Track Order No updates from Seller (Liveyourownstyle ) ^Open

I have placed an order thought not trusting and made a minimum amount purchase. Unable to track order & Website gives *** error when clicked on TRACK ORDER...

Aug 04, 2020 by Narendra Kumar

Product not delivered (Www fosso in) ^Open

Dear Sir/ Ma'am, I have used the Fosso.in website and ordered a Table for which the order total costed me approx **** rupees which I paid online using my debit card. Also i got acknowledgement from Fosso : Your Order(Order Id : Fo**********...

Aug 03, 2020 by Azam Khan

Installation not done (Flipkart) ^Open

Ordered bed from flipkart order id OD******************. It was supposed to be installed on **th July. The installation guy came on **st and said a few parts are missing and left saying he will be back the same or maximum next day with parts. E...

Aug 03, 2020 by Nakul Rajpal

Confirmation msg or email not received yet (Dailyknots) ^Open

I have buy the dresses but not yet received the confirmation email...

Aug 03, 2020 by Shilpa Supugade

Guarantee not provided (redmi note 7 pro) ^Open

My phone is on guarantee period and it's display is not working properly. Service center is not providing any replacement and they are claiming the glass is broken.The phone has not fallen down nor it had any visible cracks...

Aug 03, 2020 by Jaison Punnose

Package not delivered (My Flower Tree) ^Open

I had ordered for Rakhi and chocolate combo for rupees *** on *nd August **** it was supposed to be delivered by *:** pm on *rd August ****. The item hasn't been delivered and it already shows that it has been delivered. The customer service is...

Aug 03, 2020 by Mamta Maharajpet

Package not delivered (Vplak ) ^Open

I had ordered realme wireless air pods and I didn't get any confirmation mail nothing but my amount is been deducted from my account ...

Aug 03, 2020 by Rahul Walake

Rakhi Delivery Mishandling the Customer (Ferns and Petals) ^Open

Hi i have ordered a product on occasion of Rakhi for an international delivery, the product was neither reached to its destination, nor it is of any use to share. I have been requesting the team for giving me a refund for the same, and they hav...

Aug 03, 2020 by Smriti Gautam

Cheap quality (Londhe.in) ^Open

Want my refund back.. As quality stuff is so bad...

Aug 03, 2020 by Nandika Singhal

Disappointed Response from Samsung Authorised Service centre (samsung mobile) ^Open

I am writing this mail because I am very much disappointed from the response of the Service Centre (Mastrofone trivandrum) I have purchased Samsung Galaxy M** on **-**-**** After one month of purchase the display stopped working in November...

Aug 03, 2020 by Shafeek

Package not delivered (Stylofebric) ^Open

I ordered a dress from the website on the *rd of July, **** and paid the amount online. It was to be delivered in **-** days but I haven't received it yet. There is no tracking information given and they haven't responded to my mails too. Pleas...

Aug 03, 2020 by Harshita sai

Package not delivered (Total 3 items) ^Closed

My * items julyb*st *th booking but not delivered items plzz responding complntHello Rajesh, thank you for placing your order ***** with STYLO FEBRIC.Due to COVID-** Your Order Will Delivered to You Within ** to ** Working Days. We don't ask fo...

Jul 15, 2020 by Korlam rajesh

Package not delivered (LYOS Live your own style ) ^Closed

I have ordered a resistance band from lyos and the product is not yet even shipped ,it has been more than * days since i have placed the order. Their customer service is very poor as they have not even responded to my email. I need a refund....

Jul 15, 2020 by Sarath krishnan

My order has been canceled and i want my refund (Club Factory) ^Closed

1089...

Jul 15, 2020 by Shivani kapletiya

Package not Delivered (BetterStore) ^Closed

Order #***** Resistance band Ordered in June ** **** and it's almost a month and I hadn't received the product. ...

Jul 15, 2020 by Arun

Package not delivered (Eversassys com) ^Closed

Order No - ***** Booked on July *th **** Online Payment made on *th July **** ...

Jul 15, 2020 by RAM KUMAR T

Bluetooth Earphones warranty unattended (Mivi) ^Closed

TERRIBLE SERVICE!!!!! Just after * months from purchase, I started facing issues with the MIVI product. I submitted a request for replacement (under warranty period) of MIVI thunderbeats wireless earphones on *th June. I was facing issues wit...

Jul 15, 2020 by Shamika

Cancelled my order (Limeroad Online Shopping Website ) ^Closed

I ordered four items on Limeroad online shopping app with the cost of **** but within half an hour I cancelled that order. I had payed through Debit card... But till now I didn't get my refund. This is not fair. Why you taking long time to refu...

Jul 15, 2020 by Parisa yaqoob

Package not delivered (Meesho App) ^Closed

I didn't receive my package and when i track the order it shows delivered but not received ...

Jul 14, 2020 by Suraj Nath

Product not received (mm bulk) ^Closed

I ordered one hoodie from MM bulk. It was coming in a ad in instagram. I paid the money on july *,****. I didn't received my hoodie yet. Ask the company to refund my money or provide the hoodie which i ordered. ...

Jul 14, 2020 by Ayushi Patel

Wrong product delievered (Luluka) ^Closed

I ordered mobile phone but got turtle box worth rs 100...

Jul 14, 2020 by Dinesh gupta

Package broken (Mamaearth) ^Closed

I ordered Aloe vera gel and * face washes. The face washes are safely delivered but the cap of Aloe vera gel is broken... I so disappointed. My ₹*** money was wasted......

Jul 14, 2020 by Karthika

Package not delivered (Avoonik.com) ^Closed

I have placed an order at Avoonik on or before Oct **** and paid the amount of Rs.***/- too But, it is still not received...

Jul 14, 2020 by Sandhya

Wrong items in package received and even they are not replying on the email given under contact us t (charlette s secret) ^Closed

I ordered * bralletes from charlette secret india site and i recived a package on * th july having wrong items in it . I mailed the courier agents as well as the to the email id of charlette secret as given on their site . I have forwarded ...

Jul 14, 2020 by Harmeen

Package not delivered (Fossil) ^Closed

I had placed some orders and haven't received the correct product like I had placed an order for mac prep+ primer but received huda beauty and the same way my frother machine isn't working and the package was too bad...!!! One headphone bluetoo...

Jul 14, 2020 by Shravani

Package not delivered (Stylofebric) ^Closed

On *th july,**** I placed an online order at stylofebric.in worth Rs ****. Since there was no other payment mode available, I made the online payment through NetBanking. I recieved a confirmation email and message saying that order has been con...

Jul 14, 2020 by Poonam Agarwal

Today i have purchased uc from your website so i have paid from paytm for this but my payment w (proxima gama private limited) ^Closed

today i have purchased uc from your website so i have paid from paytm(***) for this but my payment was failed but my amount was deducted from my paytm account so as soon as possible please refund my amount. order id :- ****************...

Jul 14, 2020 by jibin joseph

Product not received (Liveyourownstyle ) ^Closed

I have ordered resistant band pro a month ago till now I haven't received any kind of track id.i ve mailed * times but didn't get any response.My order number is ****....

Jul 14, 2020 by Karunya Kumar

Cheating me providing me a wrong product and have blocked my mobile number (Myntra) ^Closed

My order No. is *******-*******-*******. It was a PUMA BMW MMS Future kart Cat shoes , the size i ordered was * but instead of giving this product Myntra has a shoes of HRX product whose size is *. I have tried to return my product and refund ...

Jul 14, 2020 by Ratnakar Dalai

Fake Order Service (Cakesportal Com) ^Closed

I have placed the combo cake from cakesportal.com at the time of order placing they didn't mention that they are not delivering to muzzaffranagar but in their website it is clearly mention they deliver all over the india but after that they can...

Jul 14, 2020 by Pratiksha dixit

Package not delivered (Stylo fabric) ^Closed

I ordered * dresses from this website on * July. I paid for them as well. However, I cannot access the website so I'm sure that this was a scam....

Jul 14, 2020 by Aben Lemtur