ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Refund not processed (Chapterone Book Stores) ^Open

I ordered * books from ChapterOne bookstores in the first week of November **** but they delivered only one of them. When I asked them about the second book, they told me it would take *-* weeks to reach me. After * weeks, i.e., in December, I ...

Feb 17, 2021 by Shivani Kochar

Product cancellation (Flipkart) ^Open

On **/*/**** I have ordered a Google home mini smart speaker which is worth rs ****/-. I have got a voucher from Google and due to this I just have to pay rs ***/- for the said smart speaker. During the order process there were two products in ...

Feb 16, 2021 by Nikhil

QUIKR FRAUD PAID FOR PREMIUM SERVICE BUT NO LEADS RECEIVED (Quikr) ^Open

I registered in the quikr app for Bridal Makeover business. Sathiya Seelan M (Emp ID ****) employee of Quikr called me and asked to join the premium service. So that he promised that we will get * leads per day. The service validity is for one ...

Feb 16, 2021 by Prasad

Colive Deposit money not refunded (Colive) ^Open

I have vacated the flat on November **th after completing the notice period policy. Before this I was not staying with property since March **** due covid work from home situation and wanted to leave the property in August itself but colive ga...

Feb 16, 2021 by Sandip Sethiya

Gifts not delivered and no updation (Flower app) ^Open

Ordered a flower and cake to thrissur on **th feb **** as birthday gift....* days past...item is not delivered and no one is updating on it...

Feb 16, 2021 by asok kumar

Unlawful 40 rent increase during ongoing rent agreement (THE HELLO WORLD) ^Open

Helloworld Technologies India Pvt. Ltd. sent us a mail on **th Feb'** about an increase of the rent from *st March'** due to market demands. Although I have a rent agreement created on **th Dec'** which is for the period of ** months i.e until ...

Feb 16, 2021 by Rishabh Agrawal

Massed cake delivered Flase item (Winnie Cakes And Flowers) ^Open

I got worst cake ever.. this is not at all red velvet cake . I asked for refund amount but they r told inner process update me ...

Feb 16, 2021 by Rajesh kumar gupta

Refund Issue (Colive Garnet) ^Open

I have joined colive garnet and they said initially as a security deposit we need to pay **,*** and that will be refundable at the time of checking out and now at the time checking out they are showing me as * refundable amount according to DYD...

Feb 16, 2021 by Hari sainath

Faluty package delivered (Pepperfry) ^Open

I am attaching the content of the mail which I write it to them to resolve my grievance. .............. I am writing this mail to inform you and get your help on one of my purchases I did on pepperfry on **th January, ****. Order ID of that p...

Feb 16, 2021 by vipin upman

Prepaid but not received order placed on Jan 29 (Teeslion com ) ^Open

Order placed but not received any update from them seems to be fraudsters..keep away...

Feb 16, 2021 by Kakumani Ravi Teja

Package not received (Dherya Studio) ^Open

Booked a dress from Dherya Studio for my daughter's Birthday gift on * Jan ****. It was stating item will be delivered in *-* days. Paid online using debit card and got a msg stating that item has been booked and will send a msg when it is ship...

Feb 15, 2021 by Manish

Package not dispatched misleading communication Fraud company (Sportokart com) ^Open

I've ordered football shoe on *st Feb****, making advance payment of ****. This company seems a fraud online platform, after order they don't receive a call, no conformation on order, giving false statements of dispatch on whats app chat givin...

Feb 15, 2021 by Pankaj Singhal

Washing machine service fraud (Smart appliance service) ^Open

We had a *C error with our washing machine so We searched for washing machine repair got there no and called them they came and told there is a problem with panel and motor pump and took panel saying it's glued and can't be repaired. here we ag...

Feb 15, 2021 by Mahaveer

Delaying in repair by 4 months (Acer) ^Open

I have been waiting since ** october **** case to *******I find the spare for my laptop and i moved to west bengal and opened new cade id *******I and still they havent found any spare for me and i missed my * exam and * interview cause of my...

Feb 15, 2021 by Neelamber kumar

Product not delivered as per the promise timeline (My Flower App) ^Open

I have ordered a gift for my on Valentine’s Day. As per the site, they promised to deliver the gifts by at least the end of the day. Nothing came so far even after a day. I am so bloody irritated and angry about their responsiveness and the ...

Feb 15, 2021 by Jibin Eapen

Mahavitraan harassing consumers using their monopoly power (Mahavitran Maharashtra State Electricity Board) ^Open

We had filed a comlaint over ten times high biling than usual for the lockdown period of the months April-June ****. The higher authority had taken up our complaint and was in progress under investigation. We also complained to the Sector **-**...

Feb 15, 2021 by Tanay

My order is not delivered and they made a lot of excuses i have very dissapointed and want apology a (https://www.winni.in) ^Open

https://www.winni.in...

Feb 15, 2021 by Kumari priti

Package not delivered (Winni Celebrate Relation Online Cake Deliver N Gift) ^Open

Ordered some flowers from winni celebrate relations Android app on ** th feb **** @**:** am. My dedicated time slot for delivery is same day *:** am to **:** pm. But they didn't delievered my order as well as they didn't mentioned their "no ref...

Feb 14, 2021 by Rohan kapadi

Delivered fake product (Crazyvit) ^Open

I ordered Ultimate nutrition Whey prostar vanilla *.** lbs on **.**.**** and same has delivered to me on **.**.**** at **.** am. I opened the parcel and found the supplement is totally fake, the container was without inner seal, and the scoop i...

Feb 14, 2021 by Randeep Singh

Online Fraud Gigolo Jobs (Gigolo Private Limited) ^Open

I joined Premium Membership of Gigolo Private Limited for Rs.*,***/-for * Months on **.**.****.After * Hours, they made my Membership License with Barcode and after providing Membership License , they provide Client Information after ** Hours b...

Feb 14, 2021 by DEVANG PARMAR

Return order not picked and money not refunded (Paytm Mall) ^Closed

I purchased a Liberty shoe on the **th of November from Paytm Mall. The size went a bit big for me so I placed a return request on the same day of its receipt i.e. on the *th of Dec ****. Even after the passing of ** days no one has come to pi...

Dec 15, 2020 by Alok Shyamsukha

Request for Admission Cancellation but not cancel from their side (Byjus Learning Online Products) ^Closed

Chaitali Dilip Ghogare Registration No - ********* Contact no - ********** / ********** Dear Sir/Mam, We requested for cancel the service of BYJU'S Ias table course from their company. The course was started from Sep ****....

Dec 15, 2020 by Vishal Dilip Ghogare

Package not delivered (Nykaa ) ^Closed

I purchased stuffs from nykaa during pink Friday sale on Nov ** **** for amount ₹ **** and * among * items was not dispatched so I cancelled that item and got refund of ₹***.** and remaining * items were dispatched on ** Nov **** , but it'...

Dec 14, 2020 by Della Mariyam sunny

Payment deducted but no order placed (Wrogn) ^Closed

Ive ordered a tshirt from uspl after payment there was no update when contacted they are cheating by telling youll get the refund.Please help me get back my money.Customer service is worst....

Dec 14, 2020 by Sandeep Kumar S

Denied Exchange (Ajio) ^Closed

Ajio denied my exchange due to some EAN issue I gave them the exact packaging that was delivered if there is no EAN it is not my fault and as I have seem there are lot of people with same EAN issues it seems like AJIO is denying every exchange ...

Dec 14, 2020 by Shriram Dharmadhikari

No Delivery Money not refunded (Myflowerapp) ^Closed

I ordered for delivery on a special occasion, they DID NOT deliver, I asked them to refund the amount to my bank account, they DID NOT initiated refund. They told me that I will receive a coupon code so that I can order again, I HAVEN'T receive...

Dec 14, 2020 by Venkat Mohith Pathipati

Case against refund (Fitmantra) ^Closed

My compaint is against the company Fitmantra based in Mumbai. I had received a call from the company regarding health program and after a brief discussion i took their one session paying **** rupees. As mentioned by the sales executive, it was ...

Dec 13, 2020 by Supriya

EXCESS BILLING (Joister Infoserve Pvt Ltd Andheri East Mumbai) ^Closed

On **/**/**** I had renewed and upgraded my annual subscription plan from ** Mbps unlimited to annual ** Mbps unlimited plan, by paying Rs **** through company's android app. Same got activated and came into force with immediate effect. After a...

Dec 11, 2020 by NASIR AHMED DONGRI

Money not refunding neither giving service (Byju ias) ^Closed

I bought a tablet for IAS COURSES. Initially theirs sales person lied about courses staring as it is in offer but it is not instade given incomplete course having no optional guidance and smaller tablet that stop working within * monthes and...

Dec 10, 2020 by SANJAY TIWARI

I have ordered 1 x high quality Internal Replacement Battery For iPod Touch Generation 4 touch (https www insasta com returnspolicy html) ^Closed

I have ordered * x high quality Internal Replacement Battery For iPod Touch *th Generation * *g touch. Order date :- **/**/****, so far no updates. I'm doing follow up with them through chat but no use. always they say will send within * to ...

Dec 10, 2020 by Vijay Reddy

Lenskart not initiated my replacement query (Lenskart) ^Closed

At */**/**** i purchased one specs from lenskart show room.it was not fit for my face.so i planed to replace my product as per lenskart **days no question replace/return policy. But lenskart side no response for my replace/return querry....

Dec 08, 2020 by Jabalal A

Defective supplement received (Flipkart) ^Closed

I ordered AS-IT-IS Nutrition Whey Protein Concentrate **% (USA Made) Unflavored - *kg Whey Protein with order ID OD******************. The order was delivered on ** Nov and i received a Torn outer package. After unboxing my main product that's...

Dec 05, 2020 by Sunita Devi

Wrong product delivered (Myntra) ^Closed

I had ordered a Charcoal grey and mustard yellow printed crop top with palazzos of size L I received a black Anarkali of size M. I had raised this concern multiple times but the customer care rejects the claim without investigating into it....

Dec 05, 2020 by Ramya Krishnasai

Refund not received (Tagg Digital) ^Closed

I ordered tagg earbuds online on **th Oct for delivery on **th Nov and when the delivery was further delayed I cancelled my order on ** Nov and now till date i have not received my refund and only getting excuses of bank issue....

Dec 02, 2020 by Vivek Khanna

Wrong product of very less Value delivered (Myflowerapp com) ^Closed

Order no. ********* I ordered ** flower with a vas.. of order value around Rs ****, ... they sent ** flower bookay of just Rs ***-***...and now no one is responding on the refund..! I even paid early morning delivery charge of Rs *** and ...

Dec 02, 2020 by Krishan Gopal Tyagi

Security Deposit not refunded (Colive) ^Closed

It has been more than a month now that I have left Colive and my deposit is yet not credited. I Had Raised The Notice Period On **th Of September And Left Colive On **th Of October Paying The Rent For The Whole Month. I Received A Formal Email ...

Dec 02, 2020 by Jovin Mathias

Against a fraudulent website looting money (Supreawear com) ^Closed

I ordered two dresses from supreawear worth ***.i paid the money online.later I came to know from the internet that it is a fraudster website.please block the website and help me get my money back. Website name: Supreawear.com...

Dec 02, 2020 by Shwetha S

Incorrect product delivered (byfocals com) ^Closed

I purchased a product and they sent the wrong product.I sent them back using my own money rs** delivery) and they offered me to buy something else from their website.I ordered a green coloured blouse(as shown in the website) but again they have...

Dec 01, 2020 by Siddhant Dhekne

Order confirms not received and product not delivered (Pepperclub) ^Closed

Hello Sir/Madam, I placed an order for couple T-shirt’s worth ***/- on **/**/**** on Pepperclub site and money was debited from my account but I didn’t receive any confirmation mail and I tried to reach the contact mentioned on the sit...

Dec 01, 2020 by Chitra Rekha

Order not delivered Seller not responding (The Affordable Organic Store) ^Closed

Items ordered from the affordable organic store against order no. **** on Nov ** ****. Payment of *** INR was already done while placing the order since COD option is not provided by the seller. Company claims that oders are delivered within *-...

Dec 01, 2020 by Vijita Vijay