ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Interest Charged for no cost emi product (Flipkart pay later with lending parter IDFC first bank) ^Open

Dated ** of march ****, Purchased a product from Flipkart under pay later no cost EMI, given bill amount is **k but after charging interest of Rs **** bill amount is **k, when i called flipkart authority team, they are saying that, this interes...

Mar 15, 2023 by Bhanuprakash S

Refund not given of cancelled flight (Make my trip) ^Open

I made a flight booking through Make my trip for JAI-DMK-HKT and had also purchased additional baggage and trip Insurance too. Due to serious medical emergency and advise of doctor to avoid travel; I had requested Make my trip to cancel my book...

Mar 15, 2023 by Ashish Karnani

Nestaway Not returning my keys severe losses due to this as I am unable to rent out my apartment (Nestaway In Bangalore) ^Open

Please see the attached communication with Nestaway offboarding team along with my attached contract. My apartment was rented out through Nestaway since December **** onwards. On Jan *, ****, I was notified by Nestaway that the tenant has dec...

Mar 15, 2023 by Sudipta Sinha

Payment debited but course not availed (Physics Wallah) ^Open

I did a payment for MBA pioneer course worth ₹**** , during the procedure of making payment the amount was debited from our account but the course was not availed to me i am trying to contact on pw customer care but majority of the time eithe...

Mar 14, 2023 by Bhaskar Bhardwaj

Wrong Product Received (Reloadcasual in) ^Open

I Have Ordered Clothes From Reloadcasual.In with Order Number : RC*****-** Website On *th March **** And Received Product On ** Th March ****. The Product I Recieved Is Of Different Size And Different Product. I Tried Contacting Then Via Phone ...

Mar 14, 2023 by Avinash kumar

Fake product (Vizwa marketing solutions) ^Open

I ordered a scratch removal solution from vizwa marketing solutions....but it is not working....its a completely fake item....i applied on my car scratch....the result was same as before....im completely dissatisfied with the product ...

Mar 14, 2023 by Yash Soni

Fake product delivered (Jiomart) ^Open

on **/**/**** i ordered boat rockerz *** pro from jiomart app. on **/**/**** it was delivered to me and after opening the package i found out that the product was fake. immediately after noticing it within half an hour i requested to return th...

Mar 14, 2023 by AMAR VEER

Device damaged during repair (Samsung mobile india) ^Open

I have a Samsung Galaxy S** Ultra mobile(**GB/***GB Variant). I purchased this mobile phone online on April *,**** from Samsung India website. For the past month I have been facing a battery quick discharge issue. The battery of the mobile phon...

Mar 14, 2023 by Hitesh Kaushik

Neither order delivered nor refund processed (Toffee Coffee Roasters ) ^Open

Order #***** for Tanzania & Blonde Caramel Coffee pending for **+ days with no response to email, WhatsApp or calls. No coffee delivered, neither the refund processed. Fraudulent company with unprofessional ethics. ...

Mar 14, 2023 by Raghav Sethi

Gas cancellation refund not received (Indane Gas ) ^Open

Have ordered an gas cylinder on *th march **** through google pay and canceled on the particular day itself as the order was placed by mistake and I got a message thath money will be credited to my account within * days but I haven’t receive...

Mar 14, 2023 by Thanzim

Refund not credited (My Raymond ) ^Open

i returned my product more than ** days ago from today onwards also not credited my money ...

Mar 13, 2023 by suresh

Defective Dell Laptop Battery (Dell) ^Open

I purchased my Dell **** Notebook in Delhi on **-Jun-** for the sum of Rs. *,**,***/- (Rupees One Lakh Two Thousand Only). Within only * months of purchase, my laptop battery started malfunctioning, causing my laptop to heat up, and draining...

Mar 13, 2023 by Sounak Sarkar

Grexter living Grexter Living Regarding deposit return and theft case (Grexter living ) ^Open

Regarding deposit refund: Grexter is fraud. I left their premises on in Mar **** and they still haven’t returned my security deposit. They keep delaying it every time and there is no way to contact them other than their whatsapp support. T...

Mar 13, 2023 by Shreerath Nair

Package not delivered (Handmadelovebytanya com) ^Open

I ordered something from this website and paid the order amount online via phonepay. I ordered it on **/**/**** and then keep trying to reach them out on all social media and calls but i hardly get connected to them and if got connected they al...

Mar 13, 2023 by Sayyam Sugandhi

Fraud Commitments by Indiamart Agent Manager (Indiamart) ^Open

as our company registered with Indiamart in October, **** in Indiamart Advantage Program in which they promise to gave us *** non lapsable Buyleads and those conversation are on mail also but know they disagree for there commitment....

Mar 13, 2023 by Shivam Mittal

Refund not coming from nike (Nike air force) ^Open

On **th of January, I ordered Nike air one from nike.com. Order was not placed but money was deducted. Upon complaining nike, they acknowledged me that you will get your refund in * days. On *rd of February, I got a proof of refund from nike. B...

Mar 12, 2023 by Jay prakash

Cancellation and resund issue (Byju s) ^Open

I purchased a course from byjus but I canceled so they demand me to pay ***** rs for load cancellation and they promised me that your loan will be canceled in **-** days but even after ** days my loand did not cancel.money is deducting from my ...

Mar 11, 2023 by Manoj Pal

Faulty laptop neither getting picked up for return or refund (Flipkart) ^Open

I purchased a lenovo laptop from flipkart, and it was delivered on the **th of Feb. Since it has charging issues, I raised a replacement complaint on **th Feb. Until March *st, they postponed several times and finally canceled the replacement s...

Mar 11, 2023 by jaishree k

Package not delivered (Lenskart) ^Open

My order id is#**********. I have placed the order on *st march **** at lenskart store,Diamond Plaza mall,nagerbazar and paid Rs.****/- for two spectacles. In the lenskart app the package is expected to be delivered by *th March but today is ...

Mar 11, 2023 by Avisek chaudhury

NoBroker not refunding my token amount after cancellation (Nobroker) ^Open

I have shortlisted a property (NB-*******, * BHK Flat In Platinum Pleasant For Sale In Nizampet) through NoBroker team and agreed to buy then paid the token amount of Rs. *****/-.on Sun, ** Feb, ****. Later on I cancelled that property due to w...

Mar 11, 2023 by Krishna Kaarola

Od326770889845286100 (Flipkart) ^Closed

item was missing from the package but not return my amount plz call me this mention number @**********...

Jan 03, 2023 by Anarul khan

Refund not credited (Ajio India ) ^Closed

Ajio did not give the refund of my order and refund was initiated of ** December but ajio did not credit in my account or wallet...

Jan 01, 2023 by Zartab Alam

Give the refund of my order (Ajio) ^Closed

give the refund of my order Very bad services from ajio The Indian Garage co very bad services I didn't get my refund before ** days my refund initiated by ajio very bad services from ajio company ...

Jan 01, 2023 by Zartab Alam

No update even after pickup (Myntra) ^Closed

Hi, I have filed a complaint regarding this already. This is an update on that one.. Myntra had approved my return request on ** Dec and picked up the wrong product on ** Dec. Now it's ** Dec, I have been calling them regularly but i d...

Dec 31, 2022 by Ambuj Kumar

Delay in refund (Bata India Limited) ^Closed

So the thing is they sent me a refund link on **nd december. It had two options UPI and Bank Account. I selected bank account and after filling bank details a new page opened up in which i was supposed to enter the OTP. But OTP didnt came on my...

Dec 27, 2022 by Manik Jain

Refund not issued after return pickup (Amazon) ^Closed

This is re no refund provided (Rs ***) for my ORDER # ***-*******-*******. The item delivered was completely different from order placed and return was picked up by Dec** and no refund is issued till date (Dec **). I brought the product with...

Dec 26, 2022 by Shalini K

Refund not received (Indiamart) ^Closed

indiamart take money in the name of subscriptions and now they are not giving any service and not refunding my money....

Dec 23, 2022 by suman yadav

Problem with pendrive course (Physicswallah App) ^Closed

I purchased a arjuna jee pendrive course but it was showing app error I want to get refund please help me ....

Dec 23, 2022 by Ayush Anand

Regarding Refund (Simplilearn) ^Closed

I taken class for AWS & Microsoft Azure from **th Nov ****. for explore my knowledge. supposed to class will be start on **rd Dec **** due to postponed due to trainer medical emergency and class started on *th Dec ****, I have to attended clas...

Dec 22, 2022 by Jai Prakash Singh

Scam product (ZENY ENTERPRISES FRANCHISE) ^Closed

Today morning we received a product from 'Zeny Enterprises Franchise' which was not booked from our side thereby no intimation is available with us. The product was booked under the name of Saida Khatun [Mother] Please note the following: *. ...

Dec 21, 2022 by Shenaz Khatun

Never ever seen such a pathetic quality of fabric (Hopscotch) ^Closed

Totally dissatisfied with the quality of fabric delivered by Hopscotch. This is the first time I have purchased a blazer for a * year old for which the MRP is hyped for Rs **** which is not even worth of Rs ***. I have never seen such a pathet...

Dec 21, 2022 by Roshni Fernando

Wrong product and no refund or replacement (Flipkart) ^Closed

Recieved wrong product. Still no replacement or refund. No help from customer service. More than **days now. Now they need time till *st Jan'**...

Dec 20, 2022 by Mazahir Dohadwalla

Wrong product recieved (Myntra) ^Closed

I received a wrong product and even after sharing photos and video Myntra has declined my return request twice and now saying that we have sent a sealed packing. I requested them to not to cancel the return and either provide me the right pr...

Dec 20, 2022 by Ambuj Kumar

Refund not issued (Swiggy) ^Closed

I paid for an order valued ₹*** via upi. The app showed "payment failed" but amount got deducted. So I tried again and same thing happened again. Amount got deducted twice. Then again I put the payment mode to "Pay on delivery" and paid cash ...

Dec 19, 2022 by K. Sai Ruthwik

Pigeon induction cooktop burst (Stovekraft Limited ) ^Closed

Bought * induction cooktop from Flipkart, I just delayed to test within ** days (Return period). While do initial set up both the induction cooktop burst at first attempt. Contacted both the Flipkart and stovekraft Limited for support. Flipk...

Dec 17, 2022 by Prakash R Radha

Cheating (Moglix) ^Closed

I purchased a angle grinder from moglix website they shown in the website is angle grinder with side switch but i recived angle grinder with back switch i requesed them to replace the product but they rejected my request i lost my hard earned m...

Dec 14, 2022 by Pradeep

Harassment Verbal Abuse by fashion designer (Raina Sanghavi Fashion Designer) ^Closed

This so called fashion designer in Goregaon west, Plot no *** Vaikunth dhaam bldg shop no *, Jawahar Nagar road no * near I B Patel School, Near Rajesh corn wala, Goregaon West Mumbai ******, Raina Dhami Sanghvi *RAINA SANGHVI* charged me Rs. ...

Dec 13, 2022 by Shilpa Gogri

Refund not credited (Tata Cliq App) ^Closed

recieved totally wrong product, the delivery boy came and without inspecting the product he refused to pickup the product, please sir/mam help me with my money refunded. ...

Dec 13, 2022 by SUSHANT SHEKHAR KACHHAP

Old product delivered (Gomachine ) ^Closed

Ordered tyre and they send me **** year tyre which is not acceptable....

Dec 12, 2022 by Vadim ansari

Empty box receive (Tata Cliq) ^Closed

my order no. ********* delivered **/**/**** box empty receive..I complained then after ** days I was told through call that your claim was rejected by the seller.We cannot help you....

Dec 12, 2022 by Prakash jinja