ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Refund replacement not given (Amazon.in) ^Open

I purchased dran buster beyblade x product on **rd september **** from amazon . The wrong/ different product Driger *-**P got delivered to me on ** September. I filed a return request of different product received and the next day pickup boy of...

Oct 22, 2024 by Anmol Trivedi

Faulty TV delivered by Flipkart (Flipkart Samsung) ^Open

On **th Sep **, I purchased ** inch Samsung tv from Flipkart with having cost of **k but after discount it landed cost was **k. **th Sep.** I got the delivery and TV was installed on *nd Oct.** by Samsung technician. After * days of operation, ...

Oct 21, 2024 by prashant kumar

Bogus parcel sent and refund of Rs 6389 not done (Nykaa Fashion) ^Open

I am awaiting my refund urgently. A bogus parcel was sent to me and I have been duped of Rs ****. They have really upset and frustrated me by holding me ransom to my money of a bogus parcel. From all my messages and various tickets with them it...

Oct 21, 2024 by MeenaJo

Defective product received through Flipkart (Apple 15 pro max) ^Open

Bought an iPhone **pro max from @Flipkart but the mic was not working after * day of usage and @flipkartsupport denied replacement and requested to visit @Apple sevice centre for solving the issue. Flipkart representative guided me to go to th...

Oct 20, 2024 by JUVIN DEV K B

Delayed Refund for Undelivered Product Ongoing Issue for Over 50 Days (Amazon.in) ^Open

I ordered a product worth ₹**,***, which was marked as delivered, but I never received it. I lodged a complaint on August **th, and on August **th, I was informed that a refund was approved and would appear on my credit card within *-* workin...

Oct 20, 2024 by Virat Patel

Package not delivered even it is paid (Sanfe) ^Open

I have ordered from there on going sale but they are not responding and licking up calls or replying on mails. Only confirm message came till then order is pickup reschedule....

Oct 20, 2024 by Riddhi Bicholiya

Flipkart has cancelled my order (Flipkart) ^Open

I have ordered Cambio by Avon cycles Denver **.*T model on **th October ****. But Flipkart has camcelled my order on **th October **** without my consent. When I ask for help, I get chance to only connect with Flipkart Bot. There reason for can...

Oct 20, 2024 by Imran Khan

Delivered defective product (Portronics Digital Private Limited) ^Open

I had placed an order (Order No. ******) for a wireless keyboard (https://www.portronics.com/products/bubble?_pos=*&_sid=****c**ec&_ss=r) with Portronics on their website and paid the full amount (Rs. ***.**/-) in advance on **-Sep-****. They d...

Oct 19, 2024 by Jacob Abraham

Return request got rejected without any reason (Westside) ^Open

I had a very bad experience shopping online with Westside. They cheated me. I placed orders, and first of all, they don’t have the option on their app or website to make a return or exchange request. I asked customer service to initiate a ret...

Oct 19, 2024 by Deepakshi chigal

Wrong product delivered (Amazon) ^Open

Dear Sir /Mam I have ordered a pair of shoes (new balance Unisex ***R Navy Sneakers (U***RHB))on **th September,**** from amazon for Rs.**** Under order id ***-*******-******* I received the wrong product (white coloured shoes) and box of...

Oct 18, 2024 by Dr.Rishabh Jain

Order not delivered or processed for over a year (The Big Book Box) ^Open

I placed a subscription order with the company in April ****. I knew they had a supply chain issue but I used to get my products still even if it came late. But concerning this order, I haven't heard a squeak from them. They marketed it for a m...

Oct 18, 2024 by Aanchal Narendran

Refund Not Received for Security Deposit (THE HELLO WORLD) ^Open

I initiated a refund request for my security deposit of ₹**,*** three months ago. Despite providing all necessary proof and following up multiple times, I have yet to receive the funds in my account. Additionally, I submitted a new ticket reg...

Oct 17, 2024 by Utkarsh Patidar

Order not deliver and not given refund (handmade love by tanya mittal) ^Open

I order two items on ** sep and now i already waiting from last ** days but company not delivered my order and i tried to call to costumer care then they said the delivery time is * to ** days then i tell them madam i m waiting rom last ** days...

Oct 17, 2024 by Karan

Money Deposit (Parimatch Best online betting company) ^Open

I have deposited ****INR and ****INR on *th October **** in parimatch account. It's been more than ** days still that money has not been reflected in my parimatch account.I tried to contact parimatch help chat support but they are also careless...

Oct 17, 2024 by Adarsh Koli

Unresolved Refund Issue for 3 Years (Amazon) ^Open

I am writing to formally escalate a long-standing issue with Amazon India that has remained unresolved for three years. Despite numerous attempts to address the problem through Amazon's internal channels, I have ...

Oct 16, 2024 by Pranay

Cheap product delivered and refusing refund (Surtisilk) ^Open

I had ordered a suit from Surtisilk costing ₹****. I ordered after seeing the picture of it as I found it trustworthy because it has around **k followers on Instagram. But the product I received was completely different from the one I orde...

Oct 15, 2024 by Shristi Maheshwari

Complaint Regarding Misleading Practices and Financial Loss (Zupee Ludo Supreme ) ^Open

I am writing to file a formal complaint about the significant financial losses I have experienced while using your platform. Initially, I had taken a loan of ₹**,*** to play on Zupee, which led to my first losses. Recently, I took an addition...

Oct 15, 2024 by Sandeep Mahala

Pari Match Game Cheated me Money not added to the wallet (Pari match india) ^Open

I have deposited in to the Pari Match wallet , money is debited from my account successfully, but they are not added to my wallet, i have also provided the bank statement and raised the request, but still they are not responding. They have dece...

Oct 15, 2024 by Kilbil

Claim for the products at a discounted price as mentioned in the complaint details on account of def (Ajio) ^Open

I had ordered various products from your company for my personal use with Ajio Order No.FN********** on **-**-****, the products that were ordered by me and that were then cancelled by ajio/ you are mentioned below: -:: Details of Goods :...

Oct 14, 2024 by Rushi Priteshbhai Shah

Soiled goods supplied (Sourabh Textiles) ^Open

Soiled and unfresh good delivered. Now company is not listening to my complaint. Customer care didn't respond despite several reminders ...

Oct 14, 2024 by Inder Mohan

Deposite issue (Pari Match Betting App) ^Closed

Maine **** rupee deposite kiye pari match app par ** may ko subh *.** am par or vo mere account se to cut ho gye or na vo parimatch bet app ke game main aye na mere bank account main refund hue ,,pari match ke customer care mujhe * din se pagal...

Jun 01, 2024 by Aakash rathee

Insect in Dal (Bharatdal) ^Closed

I have purchased last month * Kg Bharat Dal from Reliance Smart Point. That mfg date is **/**/** and Use by date is **/**/** whereas opening **/**/** the pack is insect. ...

May 27, 2024 by A MAHALAKSHMI

Amount has been frozen and asking for more deposit (Myntra mall as they say) ^Closed

I applied for work from home job at myntra mall she asked me to invest in it I was sucess for first time. But for second task it is asking for more amount to deposit which iam not abel to do. I ask for the frozen amount but they are denying un...

May 27, 2024 by Prajakta Bapusaheb Patil

Need refund of my deposit (Myntra Mall Online Job) ^Closed

On the **th of may..a guy asked for my contact details,bank details and my personal info..At first I thought it was a scam..but when I asked him he said that it's legit and the they would be punished by the law if it's a scam and that they stil...

May 25, 2024 by Babie Tochhong

Anarkalion not able to return (Anarkalion) ^Closed

I have ordered one saree and it received on time also, they have called me order and address confirmation but when I have received that product it was was worst quality and not as per picture shown in the photo or on site. I have decided to ret...

May 22, 2024 by shilpa Dhiraj sonawane

Refund not given for return pickeup product (Myntra) ^Closed

I purchased ** bottles of Vaseline Original Pure Skin Jelly ** g Size: **-** ML from Myntra on **May **** worth Rs *** with Order ID # ******* ************** On receiving the delivery on **May ****, I found that the bottles are more than half ...

May 22, 2024 by Shalini K

Nykaa fashion not refunding my money (Nykaa Fashion) ^Closed

Nykaa fashion is not refunding my money on order that i had cancelled due to their long delays in delivery of product that i ordered. Earlier they were not refunding my money and were not delivering my order , but after i filed a complaint aga...

May 21, 2024 by Harsh

Not taking return and refused to refund (Lily Dale Designer studio ) ^Closed

Order id *****,Txn ************ I have ordered on ** th feb **** as their t&c shipping time within ** days exclude govt holiday after all their t&c I enquired about my order they told me on * sr April will ship this week ,after that ** th April...

May 20, 2024 by Suchithra hs

Refund not provided for damaged product (Myntra) ^Closed

May 19, 2024 by Shalini K

Product not replaced 2 months passed worst handling of product by service agent as samsung service c (Samsung) ^Closed

It is related to an amount of Rs. *,***/- i.e for ear phones. But I want to raise this issue, because of no response or resolution from samsung service center (Jai datta technologies, visakhapatnam, Andhra pradesh). I went for replacement of th...

May 14, 2024 by M. Harshavardhan

Refund issue (SINHA S FASHION CLUB) ^Closed

Return product was picked up by the delivery boy. But it's showing return cancelled and I didn't received refund amount and even I need the delivery boy details as he is not picking the call. ...

May 05, 2024 by Prathvini

Incorrect EMI Charge for Cancelled Order and no refund (RELIANCE DIGITAL ) ^Closed

Dear Sir/ Madam, I ordered a product from Reliance Digital website on **-Apr-**** named "Samsung Galaxy Watch * Pro" amounting INR **,*** (Rs. **,*** - Rs. *,*** instant discount for EMI) under Debit card EMI scheme but due to delay in deliver...

May 02, 2024 by Nikhil Joshi

Return Pickup not being pickup up (Amazon India) ^Closed

Hello team, I had ordered Haier ***L side by side refrigerator from Amazon ** days back and I received defective item. I scheduled return pickup for the refrigerator * times till date and Amazon pickup agents either cancel the pickup without co...

May 01, 2024 by Mohit Jain

Ordered items Not delivered (Cakesportal in) ^Closed

I've Booked an order for Birthday Cake and Flowers on ** th April **** which was supposed to be delivered on **/*/**** , but received an e mail from cakes Portal due to some reasons they are not in a position to deliver ordered goods . I reques...

May 01, 2024 by Utsab Majumdar

Damage product return nhi kar rhe hai (Meesho) ^Closed

** april ko product aaya use m open ki deliver boy k samne hi vo tuta hua tha maine paise use de diye cod vo bola vapas ho jaega uske bad pick up k liye aaye aur bol rha damage h nhi vapas hoga * din se preshan kiya ja rHa hai iske liye aaj ki ...

Apr 29, 2024 by Ankita

My myntra account is deactivated with pending orders ans returns (Myntra) ^Closed

Today when I tries to login my myntra account , I couldnt log in as it mentioned that my account is deactivated for security reasons while Many of the orders are still in shipment. Also, I have a return created wlrth Rs. ****. Upon contacting ...

Apr 19, 2024 by Megha gurung

Package is not delivered (Fliptwirls) ^Closed

We have booked mobile (blackberry ****) on dated **.**.****. According to company, phone are delivered on dated **.**.**** but we have not received. Kindly help us....

Apr 15, 2024 by Gokul Prasad Pandey

Product not getting delivered and delivary date changing everyday (Flipkart) ^Closed

Have ordered grocery through flipkart with commuted date of delivary next day but it's been * days norther getting delivered not any help from customer care nor they are cancelling the order. I cannot take the order as have moved out of town. T...

Apr 12, 2024 by Abhishek Baheti

Payment diposit confirmation not receive (Dafabet ) ^Closed

I diposit ***** this amount to dafabet transfer is successful but dafabet not credited in my dafabet account ...

Apr 10, 2024 by Kapil sethi

Refund not received (vlebazaar in) ^Closed

vlebazaar.in is a fraud website for buying electronics items. I have ordered for Coolpad Mega * tripple sim mobile vide vlebazaar.in order ID-******* but I have receive MI Redmi *A dual sim mobile. I have requested to return the item and refund...

Apr 09, 2024 by UMA SHANKAR MALLIK