ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Faulty Mobile Delivered (Flipkart) ^Open

I purchased realme c** mobile handset on Flipkart by *th Nov **** After * to * days mobile have lots of issues like a camera is faulty and some Touchpad problem. I requested to Flipkart please replace my mobile but Flipkart Rejected my request ...

Nov 17, 2020 by Akash Fulchand Chavan

Received dummy watch instead of Fossil Brand Watch (Flipkart) ^Open

I ordered a Fossil ME**** Grant Sport watch (Worth Rs.**, ***) on **th of October ****, and received the product on **th of the same month. But only after unpacking, I realized that I was being fooled by Flipkart, by providing me with a dummy w...

Nov 16, 2020 by Allwyn Antony

Company is not ready to accept the return of product with manufacturing defect (Nokia Tv) ^Open

Here is my story and I am struggling with this TV unit everyday. I have purchased Nokia TV as it is a leading technology company and the name Flipkart has in the market. *st Nokia TV Purchase date- **-**-****. Order ID- OD****************...

Nov 16, 2020 by Anchal Todariya

Fake product sold by Royaloak Incorporation Ltd (Royaloak Incorporation Private Limited) ^Open

A queen size bed worth ₹****/ sold by royaloak broke / failed the very next day. upon complaining they neither response nor repair/ replace/refund the money /product. They are selling fake products which are not sustainable and threat to life...

Nov 16, 2020 by Ranjeet Kumar Pandey

Arbitrarily deactivating my ad page without any valid and explained reason (Facebook India) ^Open

Under my FB ID I created a page to put my property on rent and advertised it by agreeing to pay Rs ****.** for five days starting **.**.****. From **.**.**** my page has been paused on the basis of ' certain violation'. Is it due to boosting th...

Nov 16, 2020 by Ranjan Datta

Refund related (cakeportal) ^Open

I ordered a cake and flowers from cakeportal on ** november ****, order was cancelled from their end a d no proper communication was made from there end. I want my money back to my account. Please help me out in this....

Nov 15, 2020 by Vaibhav Singh

Purchase item not received yet (Trendy Western) ^Open

My order no TW***** Article: stylish mustard kurta with sharara, amount ***, date:**.**.****...

Nov 15, 2020 by Subhasish pramanick

Order not Delivered (Zodokelite ) ^Open

I had placed an order with the website and talked to the number provided by them. My order was supposed to reach me on **th November but nothing has arrived. The website is gone and the number is also not working anymore....

Nov 15, 2020 by Abhinav Agarwal

Refund not initiated (Samsung) ^Open

I have placed order on Samsung Shop website on ** October with order id *********** of Galaxy Tab S* worth Rs ***** paid through credit card. Later I cancelled order on ** October. It has been about a month,my money has not been refunded yet. I...

Nov 15, 2020 by Krishanu Patgiri

Fraud (Olx) ^Open

I got this contact off OLX. Manipulated me to pay ₹*****. My hard earned money is gone now. Thanks to olx for not verifying the sellers first. ...

Nov 15, 2020 by Ananya Malhotra

Broken Headphones (BOAT rockers 450) ^Open

I bought boat rockers *** and I have been trying to reach out boat customer for sooooooooooooooooooo many times, and nothing -_- these boat-rockers stopped working after * week of receiving plus the delivery guy they chose was hella weird didn...

Nov 14, 2020 by Rohma ansari

Return rejected (Myntra) ^Open

My order ID - #*********************. I ordered a jeans from myntra which was of regular length. The jeans that I received was cropped in length. It was not even high ankle it was very short. It didn’t even fit me and the colour also looked d...

Nov 14, 2020 by Akanksha Rathi

Items in the package missing (Myntra) ^Open

I had ordered * items from myntra...On ** november when the delivery of * items were scheduled ..Only * item was delivered. Upon contacting with myntra they registered a complaint which was closed on ** th of November ...With no result. Order ...

Nov 14, 2020 by Dinesh Chandra Paliwal

Package not delivered (Ultimate Haul ) ^Open

I ordered a saree from ultimate haul on ** October, order no #***** but my product is not delivered yet. No information about shipping details. I got a confirmation mail from them stating that, we are getting your order ready to be shipped. But...

Nov 14, 2020 by Archana U R

Item not delivered (Zenight in) ^Open

****Nov** I had purchase ₹***.** through zenight.in till now I didn’t get any update for my purchase.. pls help me sit...

Nov 14, 2020 by Lakshmanan

Tripod 3110 not received (Limra TechnoSys) ^Open

I ordered Tripod **** in Amazon as prepaid through my debit card and my order got cancelled without receiving I don't know what is the reason,still I didn't received any call from delivery team,when I ask they simply irresponsible it's insult f...

Nov 13, 2020 by Mohammed Rayees

Non delivery of Goods (Tci Express) ^Open

On **/**/**** I Ordered The Following From You: Led Bulb Materials I Paid A Deposit Of **** By Cash Courier Tracking Number ********* I Was Expecting To Take Delivery Of The Item On **/**/****, But At Present I Have Still Not Received The ...

Nov 12, 2020 by Nixson Berkmans

Service provided not completed ( com) ^Open

Laptotech Solutions was not able to complete the task that they where hired for....

Nov 12, 2020 by Zaki Peshimam

Amaron battery warranty replacement not provided (Amaron Batteries) ^Open

Amaron battery replacement thru warranty is being delayed and I am told I will receive the battery only in Jan **** . The Amaron dealer is not willing to provide a service battery also for temporary use. I cannot use my vehicle and this is caus...

Nov 12, 2020 by FLOYD DSILVA

Laptop dead in 3 hours out of box (Lenovo (INDIA) Private Limited) ^Open

I purchased a brand new Lenovo laptop from Pai Electronics in Hyderabad (Branch: Sun City) on EMI plan on October **, ****. The laptop crashed in * hours, kept crashing constantly even after re installing the OS software, I purchased it on F...

Nov 12, 2020 by Syed Ali Ibrahim

Package not delivered (Stylemarte com) ^Closed

Nov **, **** by Vaishali Stylemarte - Package not delivered I have done a purchase of Rs. *** on **, sept **** My order number is **** and ****. I received a message on. **th, sept **** that it was shipped. But I have not been able to t...

Oct 03, 2020 by Vaishali

Package not delivered (ClassiCharm) ^Closed

I had purchased a clothing, from an online clothing shop called "ClassiCharm". Since * days from the purchasal, I have not received a single update, only order confirmation. I have contacted them, but their mobile number (+************) is "swi...

Oct 03, 2020 by Shreeja Chattopadhyay

T shirts not recieved (Fordot store ) ^Closed

Ordered t shirts which I din't recieve nor got any tracking ID ......

Oct 03, 2020 by thanukashyapbms@gmail.com

Package not delivered (MINILAPPY) ^Closed

I have purchase in minilappy my order no #**** Order summary New TKL *.* Channels Home Theater System USB Bluetooth *D surround sound Subwoofer Speaker System × * Rs. *,***.** Subtotal Rs. *,***.** Shipping Rs. *.** Taxes ...

Oct 03, 2020 by B.Rajeshwar

Money deducted but order not placed (Ajio app) ^Closed

I have ordered some tshirts from ajio app The money was deducted from my bank ,but order is not confirmed. What should we do now?...

Oct 03, 2020 by Ronak panchal

Package not delivered and website not opening (Fordotstore) ^Closed

Thu company does not respond to e mails sent and does not have customer care number. I strongly recommend people not to order from this website as it looks like fraud. I have ordered from bengaluru, yet the order is not delivered and it's been ...

Oct 03, 2020 by Hari

Product not delivered (Famousfeets) ^Closed

I ordered for a combo pack and paid Rs.*** through razorpay. I didn't got any confirmation about the order.I mailed to them but didn't got any responses.Please help me in refunding my amount....

Oct 03, 2020 by Sourabha

Item not delivered (Mivi) ^Closed

Sir I have purches mivi thander bites I pay ***.**rs but company not sent proudect...

Oct 03, 2020 by Prashant More

Package not delivered Site also unavailable now (Stylishfeb) ^Closed

I ordered set of items, paid online and got a message the products are shipped. But I still did not receive the package and the site I ordered previously is not available now. ...

Oct 03, 2020 by Sachithaa

No body is coming to pickup the returned order (Ajio) ^Closed

ReturnId- #RT******** I am almost everyweek calling and placing the return request of one item from **th June **** to pickup the parcel from my new address. Customer care people assured me that they have updated the address and going to pick...

Oct 03, 2020 by Geetu Sharma

Sent mivi duopods for warranty replacement not sending back and not responding the mails (Mivi) ^Closed

My duopods got defected. Then I sent it to them.They arranged the pickup. But now they are not responding my mails....

Oct 03, 2020 by Sourabh Badashaha

The perfect shop is a fake website please take action against this site i had ordered mixed grinder (The Perfect Shop) ^Closed

The perfect shop is a fake website please take action against this site i had ordered mixed grinder on **th September i just wanted to track my order but could not log in to the site ...

Oct 03, 2020 by Anupa Todkar

No Respose the order (Pretty Saree) ^Closed

I ordered Olive Green colored soft silk saree. No responce from the company about the order and delivery status.......

Oct 03, 2020 by jagannathan G

Package not delivered (For dot store) ^Closed

I ordered some T-shirts. No respone from the company about the order and delivery status....

Oct 03, 2020 by Sahil Chavan

Product not delivered (Apna mm bulk) ^Closed

I ordered hoodies from this MM BULK online shopping website , money has been deducted but no confirmation message has been sent by them...

Oct 03, 2020 by Pavithra

No delivery (Trendy Western) ^Closed

I ordered clothes on **th Sept through order #TW****. Full amount was paid by debit card. Delivery Executive came with package and did not handover package saying that order is COD. Their website was not updating status as paid inspite of order...

Oct 03, 2020 by Shweta Kshirsagar

Wrong product deliverd (Samsung) ^Closed

I ordered samsung galaxy golden i recived wrong product....

Oct 03, 2020 by Parandaman

I have to return the product (vendexa Product ) ^Closed

I have to return this product...

Oct 03, 2020 by Shanu dubey

Refund of order cancelled not yet given (Mivi) ^Closed

I had ordered mivi collar earphones through its official website on **/*/**** and cancelled the order on the same day. I got a mail saying that refund process will begin once earphones reaches them. They have received the earphones but they hav...

Oct 03, 2020 by Milind Hattarki

Package not delivered by Bottlelife me (Bottlelife me) ^Closed

Online store ...

Oct 03, 2020 by Manju