ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Refusing to cancel loan process (Byjus aaksh institution) ^Open

Hello Sir/Madam, I have purchased an IAS course in byjus in february **** and within ** days I cancelled the course and got my refund also. But thy did not cancel the loan process linked to my bank account. Amount is not deducted from my accoun...

Nov 21, 2023 by shailender ezhilarsan

Package not delivered (CHIKARI BY PRERNA) ^Open

I had ordered a product from chikari and wanted to return it. Firstly they refused to return and said product can be exchanged and not returned whereas on their site it’s mentioned that product can be returned. Then they charged for return pi...

Nov 21, 2023 by Arzoo chaudhary

Car in Service Centre for Several Months (Honda Cars India Limited) ^Open

My car Honda Brio given in Shree Honda Rajarhat, Kolkata for accidental repair. It has been more than four months now the car is lying in service centre due to non availability of certain parts. Neither the dealer nor the company is helping me ...

Nov 20, 2023 by Kumar Narayan Bagchi

Lack of Service for Whirlpool Washing Machine (Whirlpool) ^Open

Dear Concerned, I am writing to express my dissatisfaction with the service I have received regarding my Whirlpool washing machine, for which I raised a service ticket six days ago. Despite the passage of almost a week, I have not yet rec...

Nov 20, 2023 by Ashisb

Whitehat jr Refund Scam (Whitehat Jr ) ^Open

I sought refund of unused coding classes in July ****. Whitehat confirmed via e-mail on July **th, **** that a refund of rs.**,***was initiated and that I would receive it in my bank account in **-** working days. It is November and I still hav...

Nov 20, 2023 by Ranjit Ramakrishnan

Wrong model dead and old tv delivered (Flipkart) ^Open

I have ordered sony bravia ** inch KD-**X**L **** model on **-**-** And I received KLV-**W***F/**** model on *-**-** After opening the box box i was shocked This tv is not brand new Its looks very old It has screen cracked Body is crack...

Nov 19, 2023 by Deepak kumar swarnkar

Package not delivered (Fourth Dimension Club ) ^Open

I had ordered, and paid online for two shirts from fourth dimension club on Aug**, ****. I waited for more than few weeks, but got no update on my order. On Sep **, the MD sent me an email saying the orders are delayed, and he will try his leve...

Nov 19, 2023 by Anand V

Samsung monitor NOT working as advertised and claimed (Samsung) ^Open

The Samsung M* monitor is NOT working as stated by the demo giver, as quoted by technician and as written in the web advertisement. The advertisement and claims in the Samsung India website were my deciding factors to buy this monitor. It wa...

Nov 18, 2023 by Antony Gratas Varuvel

I didnt getup my refund (Flipkart) ^Open

Hi Team, I have ordered product from Flipkart and received wrong size product,Order ID - OD******************. I have created return request And pickup was not done , saying that product is huge And cannot be carried on bike ,please will come...

Nov 18, 2023 by Reethu Palukuri

Received wrong item (Amazon) ^Open

Received wrong item than what was ordered from company. On returning the item, company is not giving any refund saying that we have returned wrong item than what was ordered. They are not even sending the item back to us. So they have kept our ...

Nov 18, 2023 by Satyam Oberoi

Incorrect incomplete order (Swiggy instamart) ^Open

I ordered food for my pet which was accepted my wife took the order when I checked with the order the Item worth Rs *** was not delivered instead they delivered item worth **, I contacted to through chat they denied refund though they simply cl...

Nov 18, 2023 by Mukesh singh dhami

Promised service not provided and asking for resubmit documents (Cpp Assistance Services Pvt Ltd ) ^Open

Dear Sir/Mam, I am Mr. Mayur Balaji Mamidwar, My CPP Membership No. IAH******. I had taken CPP protection plan few months ago through CPP Assistance Services Pvt Ltd. and I complained to CPP that I got fraud in RBL bank credit card on **th ...

Nov 18, 2023 by Mayur Balaji Mamidwar

Whirlpool Received damaged product and is not taking return (Whirlpool) ^Open

I ordered a whirlpool fridge from WStore (whirlpool official store) on **th October and received the fridge on *th October. Installation engineer from whirlpool opened the fridge and reported that the fridge had a dent in the front. I then sent...

Nov 17, 2023 by Goutham N S

Continued Account Blockage and Its Consequences (Flipkart Internet Private Limited) ^Open

I must express my deep grief and frustration over the continued account blockage and the lack of any meaningful actions taken to resolve this issue. It has caused an immense amount of trouble, and I find myself in a highly precarious situation ...

Nov 17, 2023 by Swarn Prakash

Think Learn Private Limited Byjus Request of Cancel the Byjus Course Immediately (Byju jee) ^Open

Hi Team We enrolled our daughter in *th grade to Byju's JEE foundation course (*th and **th grade) with new tablet option (which contains the course material) on Sept *st ****. To our surprise after our fee payment when the mentor team contac...

Nov 17, 2023 by Pratibha

Poor quality furniture (Durian furniture) ^Open

Quality of Octavia dining set chair is very poor. the netting fabric came off within * months. Durian's repair head admitted to poor quality fabric but said you will have to pay extra to get repaired....

Nov 17, 2023 by ABHISHEK VINOD GODRE

Fraud seller no product no refund (Lapalfa) ^Open

Order ***** placed on Oct *th **** for ASUS C**N**** (**Whr battery). seller shipped **Whr battery. after contacting, reverse pickup was done; after that, neither right product was shipped nor refund was done...

Nov 17, 2023 by Paul

Package received wrong Parsel damaged also one leg pant only without finishing (Glowroad shopping app ) ^Open

I ordered * th november Fancy Rayon Nyra Cut sequence Embroidery kurta set. ** November i received wrong product (damaged one leg pant without finishing not received kurta and dupatta). I placed returned order within * minutes after delivery....

Nov 17, 2023 by Harsha Burande

Order item not even shipped (vlebazaar com) ^Open

Ordered * items from this vlebazaar.com on **-Oct-****, it's been ** plus days and they didn't ship the product. Raised multiple tickets in their website, they are closing without even informing me. Even for calls saying they are going to ship ...

Nov 16, 2023 by Rajendra

Package Not Delivered (Reliance Digital) ^Open

I placed an order with Reliance Digital on Nov-** and my Order No: RDF********. I placed my order on Nov -**th and till now(Nov **th) the order is not received and no concrete answer or SLA from the Reliance Digital team. The order is suppos...

Nov 16, 2023 by Pratibha

Amount not being refunded (Hdfc and ICICI banks) ^Closed

I have done a NEFT transaction of ₹*,**,*** to ICICI RAPG acount(this account is owned by ICICI only) by mistake. I sent this from my HDFC account on **th of July. I contacted the ICICI bank directly first, they said that I need to approach t...

Sep 01, 2023 by K. Sai Ruthwik

Cant pick up my product (MEESHO PAYMENTS PRIVATE LIMITED) ^Closed

[Devank Rajput] [Your Contact Information] [**/September/****] Customer Support Team Meshoo Application [Village-Ranawali,post-Raja ka tajpur, district- bijnor ] [Bijnor, Uttar pradesh, ******] Subject: Complaint Regarding Product Return Issu...

Sep 01, 2023 by DEVANK RAJPUT

I made a deposit of INR to my astropay wallet via gpay UPI but it still hasn t credited to my wallet (Astropay ) ^Closed

I made a deposit of INR ***** to my astropay wallet via gpay UPI but it still hasn't credited to my wallet while the amount has already been deducted from my bank account. I have emailed astropay support team sent them payment receipts and bank...

Aug 31, 2023 by Saravanan

Received spoiled product (supertails.com) ^Closed

I have received spoiled cat food items,the item i ordered was tuna in jelly and i received thick paste form and also smells very bad. I am not able to feed my cat at all. The agent told me to send the photo after opening it but now they are den...

Aug 31, 2023 by Skalzang Dawa

Missing products (supertails.com) ^Closed

Received missing products, i ordered ** packets of Kennel kitchen cat food but only received ** packets on **th via Ekart shipment. Kindly deliver the rest of my products supertails.com order id ST***********...

Aug 30, 2023 by Skalzang Dawa

Refund is not getting initiated (Myntra) ^Closed

I returned a watch of Tommy Hilfiger of Amount Rs. **** ordered from Myntra on **nd of August and on **rd they initiated a refund but it was failed after that I complained several times and they asked me for my bank details * times but they are...

Aug 28, 2023 by Priya Choubey

It s been 3 months Haier service has taken the money but not been able to fix my AC issue (Haier india ) ^Closed

I have Haier AC which was bought in **** and currently is out of warranty. In May **** the AC stopped working, so I approached Haier customer care to fix the issue. On June * ****, technician from Haier authorised local service center sent a te...

Aug 27, 2023 by Kundan Kumar

Money not received in bank account (Teen patti royal) ^Closed

I did the withdrawal on **/**/**** after ** hours it returns to my game account than again I did withdrawal on **/**/**** but not received in bank account and after talking with customers care they didn't respond me and after mail they told me...

Aug 25, 2023 by Rajpalsinh vaghela

Shiprocket Fake Products delivered (Shiproceket ) ^Closed

My order, dated August **, ****, on https://vapevibe.in/, was dispatched using Shiprocket under Order No. #****. The associated Delhivery Tracking code is **************. Shipping took place on August ** at **:** AM, and the package was success...

Aug 24, 2023 by Sai Nagendra

Loan amount not credited (Cashe Loan App) ^Closed

I applied personal loan of ***** since **.**.**** and the loan also approved. But the loan amount still not credited. I mailed company email adress also but still the issue not resolved. Please kindly do the needful....

Aug 23, 2023 by Sathishkumar rajasekar

Cake order Not delivered (Myflowerapp com) ^Closed

I had placed an order for cake and card delivery on ** aug **** thru myflowerapp and also paid extra charges as it was to be delivered at a particular time( **am-**pm) . the company has not delivered the cake and also my order is still in o...

Aug 22, 2023 by Kavita mahesekar

Refund is not received even after 16 days of cancellation (Myflowerapp) ^Closed

I had booked an order from Myflowerapp on *-Aug-****. They cancelled it from their side on *-Aug-**** saying that address is not deliverable and refund is initiated. But I have not received the refund amount till today even after ** days. It's ...

Aug 22, 2023 by Snigdha Samantaray

Swiggy cheating customers (Swiggy) ^Closed

Hi I have tried to order food from restaurant called panchakattu dosa through Swiggy , what I observed is the dosa cost is *** and idly cost is ** , delivery time was late so I thought I would send my maid to bring the food instead ordering o...

Aug 21, 2023 by Abhinay

Bad quality anjeer dry fruits received (Flipkart) ^Closed

Dear Voxya, I had ordered Organic grocery anjeer dry fruit from Flipkart. They delivered very bad quality anjeer which is full of insects and bitter in taste. I requested for return of this substandard inedible products and they refused for re...

Aug 21, 2023 by Shivani Valecha

Service not provided (Myflowerapp) ^Closed

I opted myflowerapp to send flowers to a colleague upon request by my manager, and after payment confirmation, they call me to inform that they don't service in that area and that my amount will be refunded in *-* days. Today, it's ** days sinc...

Aug 21, 2023 by Ashisb

Refund Settlement Delayed and not Yet received even after multiple follow up s (Colive Athens) ^Closed

I have stayed in co live Athens, white-field Brach Code:*** Date of checkout: **-**-**** Today it is **-**-**** still i have not received my Refund Settlement amount. No one is responding to mails and calls. I have tried all the possible ways...

Aug 21, 2023 by Pavan Kumar

Unjustifiable repair charges (Nestaway In Bangalore) ^Closed

I am a tenant of Nestaway since July ****. I have taken one bedroom in a shared flat in Bangalore, Whitefield area. When I moved in there was no checklist or list provided on the list of items and utilities present in the apartment. I trusted N...

Aug 21, 2023 by Jose Gheevarghese

I ordered something I got totally different (Star fashion 74) ^Closed

I ordered *sarees with stitched blouse but I got totally different and in WhatsApp they are kept in keshavi collections please help me ...

Aug 20, 2023 by N.sailaja

Item Not Delivered Refusal of Delivery (Zomato) ^Closed

Zomato offers various deals and combos that seem cost effective to the user. I ordered a combo from Burger King which had the primary item - burger I was interested in and bought it as a combo since other items were a part of the deal and I wou...

Aug 19, 2023 by Anant Kumar

Defect in product and not exchanging (Lenskart) ^Closed

Hello there, On *st August ****, I ordered my Transparent Full Rim rectangle glasses from lenskart, it arrived on *th August. And within *-* days i faced several issues with that glasses :- *. My severe headaches due to new glasses *....

Aug 18, 2023 by Swapnil Shrivastava