ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package not delivered (Wow Skin Science Buywow In ) ^Open

I bought a product from website of wow skin science and payment was done. It was shipped by ecom express and it is the worst shipping team in India. The customer support team of WOW skin is awful. Just raising tickets and no proper resolution...

Oct 08, 2021 by Prajith KM

Ordered 2 speakers recvd 1 (Nykaa ) ^Open

I have been cheated I ordered * speakers from nykaa on * th sept **** and I received the order on ** th September with only one speaker in it. The parcel I received has the space for * speakers but it contained only one speaker and the rest pa...

Oct 08, 2021 by Jagdeep Bajaj

The brands they would refund the money but they haven t (Solo luxury ) ^Open

...

Oct 08, 2021 by Samkit Sethia

Defective TV delivered and Returned cancelled (Flipkart) ^Open

I have Purchased a Thomson TV from flipkart worth *****(+**** for warranty) in exchange for my existing TV and some extra amount. The TV was delivered to me on *th October andhe installation was done on *th October around *:**PM. Post that th...

Oct 08, 2021 by Joy Saha

Wrong product received (Flipkart) ^Open

Received wrong product ...

Oct 07, 2021 by Rakesha

Productnot Returned (Flipcart) ^Open

I ordered Royalnstance Women Fit and Flare Brown Dress but i have received red color. Immediate i placed a return request but after some days return cancelled already more than ** day passed i have placed more than * time return request but ev...

Oct 07, 2021 by Narayan Nayak

Reliance Sold Sharp tv after Sharp discontinued Not providing repair service (RELIANCE DIGITAL ) ^Open

I had purchased ** inch uhd smart led tv (Sharp) in June **** for **,***, from Reliance Digital. The tv went out of order after * years of minimal usage. It is out of warranty now. Unfortunately, Sharp in India stopped supporting any services a...

Oct 07, 2021 by Shalini Verma

Exchange Fraud in Flipkart (Flipkart) ^Open

Hi, I ordered a Mobile (Realme Narzo **A) from Flipkart on *th March october **** with mobile cost: RS ****/- With a exchange of Old mobile of mine with value shown in Flipkart as RS ****/- . I also can see that the terms and condition include...

Oct 07, 2021 by B shekhar Reddy

Defective Item Received (Flipkart) ^Open

I have ordered a combo of tights on Flipkart as per the item description the tights should be of free size. While the item received is not free size and has a hole in it. As per the policy, the item is eligible for return and replacement within...

Oct 07, 2021 by Kanchan Gupta

Wrong product Received (Wearworld) ^Open

I ordered Simple Solid Color Wireless T-shirt bra (Pack of *) (INR ***) from Wearworld. I got the delivery on *th Oct, ****. But they delivered wrong product. I tried to contact them for replace or refund through both the Customer Care numbe...

Oct 07, 2021 by Kratika Soni

Flipkart Product Fraud (Flipkart) ^Open

I ordered Dell Vostro core i* **** thin and light laptop It has *gb ram, *** ssd, i* **th generation processor, ** inch I received *gb variant instead and flipkart is not ready to replace. They claim I had an open box delivery so I was su...

Oct 07, 2021 by Sarthak Gupta

Refund not received (Flipkart) ^Open

I have purchased year TV from Flipkart with complete protection plna on on September **** using debit card EMI. Total amount is **k I have paid all the EMI in next * months. That TV got repaired in August ****. And I have raised a ticket ...

Oct 07, 2021 by JAYANTH JOHN

Videocone Make Colour Television 50 inch (Unique Ac Service) ^Open

मैंने दिनांक ** अक्टूबर **** को विजय सेल से एक **इंच का रंगीन टेलीविजन खरीदा था.जिसकी दो साल की वारं...

Oct 07, 2021 by Dori Lal

Flipkart taking way too much time for delivery (Flipkart) ^Open

I am from Bhubaneswar (******). I ordered an iphone ** on *rd Oct and was given delivery date as *th. But on *th they changed the date to *th. Now on *th they again gave the date *th. The thing is my order is not even shipped till now after * d...

Oct 07, 2021 by Atish Rout

Faulty product given and denied service (HINDWARE APPLIANCES) ^Open

Faulty hob was delivered by the company and despite multiple complaints the issue was not resolved. The hob posses life threatening defects which have even caused burns on the users hand. ...

Oct 07, 2021 by Neeraj Mittal

Empty box delivered by Flipkart amounting Rs 3582 (Flipkart) ^Open

I placed an order. After receiving my parcel I was astonished to saw there was no product inside the box. Then I placed a return and refund request but Flipkart cancelled the request. After cancelled my return request again I placed * times ret...

Oct 06, 2021 by Virender Hampi

Order No incomplete and different product delivered and lately delivered from estimated time (Tata Cliq) ^Open

Order No ********* was done on dated **-*-**** VU ** inch television and it was supposed to deliver on ** -*-****. but it was delivered on **-*-**** LATE from estimation. In the incomplete box there is remote ,warranty card etc missing. the sa...

Oct 06, 2021 by bharat singh

Taking money in the name of the tax (https oldcoinsbazzar online ) ^Open

I want to sell my old coins and notes I visited their website and filled my number and eMail to their website and next day he called me and you have to register and register fees was **** rupees.I paid and he said my coins are worth *******rupe...

Oct 06, 2021 by Kanchhedi Ben

Received Different Products (Sri Satya Parvathi Nursery) ^Open

I ordered live plants for my personal use for planting in my Farm from Sri Satya Parvathi Nursery, Andhra Pradesh. The billed amount was ₹ *,**,***.** + Transportation Costs. The Ordered Date was Date: **-**-**** . They took more time to sup...

Oct 06, 2021 by Jibin Sabu

VU Tv Not Repaired (Jeeves Complete Protection ) ^Open

I purchased a VU TV from Flipkart with * years extended Jeeves warranty. Recently, after an year of usage, the TV stopped switching ON. I raised a complaint with Jeeves on **th Sep, **** and a engineer visited on **thh Sep, **** He told me that...

Oct 06, 2021 by Varun Dutta

Order not delivered (Myflowerapp com) ^Closed

I placed Order on *th August **** through online in myflowerapp.com but the product was not delivered yet. I tried to connect wit the company but there is no response...

Aug 13, 2021 by Anbaananthan

Flowers And Cake not delivered (Myflowerapp) ^Closed

I asked for a cake a flowers to be delivered for my mother's birthday. Placed the order * days before the date. Paid extra for the timed delivery as well. They missed the delivery time completely. I tried called them - the phone is forever busy...

Aug 13, 2021 by Arjun Kaushik

Refund not received (Jiomart) ^Closed

I had ordered some vegetables from Jiomart on **th July. The order was delivered on **th July. It was a cash on delivery order, hence upon receiving the order, I paid by scanning the QR code on the bill provided by Jiomart. The payment of Rs.**...

Aug 12, 2021 by Sachin Jalan

SCAM Alert Don t buy from https thesextoysindia com (thesextoysindia com) ^Closed

Ordered a product from https://thesextoysindia.com/. Received WhatsApp messages asking me to buy more products so company could send everything in one batch. Seller never sent anything and stopped responding to my requests for refund. Four mont...

Aug 11, 2021 by Preyas

Late incomplete and misbehaving customer service (Lenskart) ^Closed

I ordered two lens on **th of July , my order was created and processing the next day I got a call from lenskart executive asking me to select a different lens because the power couldn't not be added in one of my lens then I made a new order fo...

Aug 11, 2021 by Bikash Chaurasia

Refund not yet received (Mamaearth) ^Closed

I made a purchase order and cancelled as ingit better deals somewhere else. Mama earth sys it has initiated refund but I have not received them from so many days...

Aug 10, 2021 by Ramya

Order not received (MAMAEARH) ^Closed

My order was supposed to be delivered on *th August but i haven't received it till today and its current location is Raipur...

Aug 10, 2021 by Neha Singla

Refund replacement not given (Seminole Electronics Pvt Ltd Mivi Electronics ) ^Closed

I ordered an earphone in June. I received a defective product. Upon contacting Mivi, they asked me to choose between refund and replacement. I chose replacement and they replaced the product in MORE than ** DAYS. But I got an EVEN MORE defectiv...

Aug 09, 2021 by Somya

Less stock delivered (Mamaearth) ^Closed

I ordered four items from MAMAEARTH but received only three, one product Anti Mosquito Fabric Roll On is missing and i gifted it to someone else. Invoice Code: M**/****/****** dated **nd Jul,**** Order no. *********** dated **.**.**** Total ...

Aug 09, 2021 by ISHA MONGA

Product delivered without tags wrong size not accepting return ( Myntra ) ^Closed

Date of Incident - */* Aug **** Order ID # ********************* Product - Roadster (Men Brown Solid Leather Mid-Top Flat Desert Boots) I had ordered Roadster Boots for Size *, on ** Aug **** and immediately I took the package and just to ...

Aug 06, 2021 by Sonu

Not giving laptop replacement (Electronics Bazaar) ^Closed

**rd April **: Laptop purchased from ElectronicBazaar (EB) *th July Raised the complaint EB********_**** as laptop is not working properly **th July Technical person visited to check. He opened complete laptop checked but he was not able to sol...

Aug 06, 2021 by Sushilkumar Wagh

Worked opposite (Mama earth ) ^Closed

I used the hair product and my hair starter falling too much now the condition is this i need to take the medicine...

Aug 06, 2021 by Tejus

Refund not processed (Sporto Flexiwear) ^Closed

Hi Team , I have ordered * items from sporto online on **th july **** , Order id - #**** On *nd August i got a mail stating that my Order has been cancelled , But i haven't received any mail for my refund of rs.****. I have tried sen...

Aug 06, 2021 by Arpit Shrivastav

Not accepting return (Myntra) ^Closed

I had ordered a pair of Nike shoes on **th July. I received them in a "myntra" box rather than a "nike" box. It just had a barcode of the product and no price tag. Now, these shoes don't fit, and they aren't accepting exchange/return because th...

Aug 05, 2021 by Kunal Khetan

Cheated me by switching wrong product (Reliance Digital Coimbatore) ^Closed

I ordered a Whirlpool *.* KG washing machine with hotwash. But the sales person switched product to Whirlpool *.*kg washing machine with Deepsoak option. They delivered the wrong product and not ready to refund or replacement. The sales person ...

Aug 04, 2021 by Arun Prasanth

Not received refund (Amazon) ^Closed

Hi , I ordered a product from Amazon on ** July. I received the item on ** July and I placed a return request on the same day. And my item got picked on next day. I returned the same item I received but when I contacted amazon customer service...

Aug 03, 2021 by Vishal

Fake iPhone delivered by Flipkart (Flipkart) ^Closed

I had purchased an iPhone ** from Flipkart on **th July in exchange for my iphone *, and on **th July I received the product, which was fake. I knew it was fake, as it did not ask for any setup and iCloud log in and the camera was not functioni...

Aug 03, 2021 by Nandita Goswami

Order not fulfilled and refund not issued (Football monk ) ^Closed

I ordered a atletico madrid jersey from footballmonk.in on **th July/**** and paid online. They did not dispatch the order even after a week. After nine days, on July **st, they tell me that the chosen size is not available and if I wanted any ...

Aug 02, 2021 by Adarsh Jaiswal

Products cancelled but no refund even after 1 month (Amazon) ^Closed

I ordered a product on **rd June ** and cancelled the same day as the delivery date changed to * months which wasn't shown while buying it. Since then I been calling Amazon escalated as well still I was asked to be patient even after * month ie...

Jul 28, 2021 by Anjali

Delay in booking amount refund (Jeep Compass FCA Group HDFC Ergo Insurance Company) ^Closed

Its been over ** days since when i requested dealer to return my booking amount since i did'nt like the vehicle after test drive. while paying booking amount i was told it is ***% refundable no question ask. now dealer is making excuse after e...

Jul 28, 2021 by karan capoor