ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package not delivered (Shopneq) ^Open

I ordered two products,one of *** n other of ***,my transaction was successful ,n l got message n statement from Bank that my money got debited,but till Dat not received product or refund, l had ordered on ** Aug ****,l tried everything po...

May 06, 2022 by Maria lavina Cardozo

Product not delivered (Apollo 247) ^Open

I have placed order( *********) in Apollo pharmacy online application on **th April and it was supposed to deliver by **th of April ****, still I haven't received the product nor I'm able to cancel it. The amount was prepaid and there is no res...

May 06, 2022 by Saiprasad

Package item non delivered (Favobliss com) ^Open

I did on line shopping of Refrigerator Samsung Brand Model Number RT**K****BS/TL capacity *** liter from Favobliss.com on dated **th Aprill with full payment Rs. **,***, Transaction Fednet Banking through Paytm gateway And Order _ ********** A...

May 05, 2022 by Mohammad Mashuq

Insurance not received (Policy Bazaar) ^Open

I completed the payment for two wheeler insurance through Gpay but it is shown that the payment was failed and again asking for the payment. There is even no data available regarding the transaction that I made in my accounts section. I had con...

May 05, 2022 by Balaji Vishnu Sai Vanapalli

Order dress not delivered (Fathis Designer Studio Alapuzza) ^Open

I order dress through their online website, order number ****, dated**thMarch ****,Delivery Should be April **, But Still the item not delivered, and request them to refund the cash , but cash also not refunding pls help...

May 05, 2022 by Krishna Prasad

NonPayment Of Trainer Fees (Acte Technologies) ^Open

This is to inform you that i got an email regarding the requirement for online salesforce trainer from Acte Technologies, Chennai. Ms.Hadassah who is HR, provided me the course details and trainer fees details in whatsapp and stated that there...

May 05, 2022 by Mohammed Parvez A

Refund not done (Flipkart) ^Open

Ordered grocery items on *th April **** and the order got cancelled on **th April due to damage during transit. Since then I have contacted Flipkart multiple times but issue is not yet resolved. Order ID: OD******************...

May 05, 2022 by SANDEEP SHARMA

Refund (Hathway braodband in Hyderabad ) ^Open

I am Anil Kumar from Hyderabad.Hathway Executive called me for an Internet connection and explained about the plan details.I choosed a plan of * months.Paid a total amount of rupees ****/. on Feb **th ****.Generated My Hathway Acc No is *******...

May 05, 2022 by Valusa Anil Kumar

PF deducted my Salary but not deposited (Instakart Services Private Limited) ^Open

Dear Sir, As per PF passbook attached.TRANSFER IN (Old Member Id-:******** ) UAN number ************ Member ID JKJMU***************** Employer Share Rs *****/- Employee Share Rs *****/- Total Amt Including Interest as per PF passbook:- ...

May 05, 2022 by Syed Arfat

I have been cheated by my upline who took my money and my products as well (Forever Living Products) ^Open

This company is all about how we consume the product or we sell the products that we brought, but i got CHEATED here by my upline and his upline, my upline his name is harishal bIrha, and harishal birhas uplines name is manish yadav, I have bee...

May 05, 2022 by Vivek tiwari

Accessories missing (Flipkart) ^Open

I purchased APPLE **** Macbook Air M* from Flipkart I have received my parcel but charging accessories are missing inside box I contacted Flipkart cs they created replacement for this but replacement has been cancelled, and after that * times r...

May 04, 2022 by Parveen Kumar

Old stock good has been delivered by Zomato cooked by the restuarant named id (Zomato) ^Open

Zomato executive named Abhishek Kumar rudr have asked me to rate the restaurant instead of solving the issue and the food was like it was old stock and was stinking as I said this to the Zomato executive he simply said that we aren't responsibl...

May 04, 2022 by Rahul Jain

Flight Refund (Easemytrip) ^Open

I booked a Hyd-Goa-hyd flight (Booking IDEMT********) on easemytrip.com. I opted for easyrefund (it was selected on passenger details page). The payment page reflected easy refund on the left below the airline name but when the booking was conf...

May 04, 2022 by Rachna

Flipkart Received damaged Iphone 12 mini on (Flipkart) ^Open

I ordered an Iphone ** mini on April **th through Flipkart quick. After i received the order, I saw that the screen had a deep scratch and I immediately raised a return request. My return was approved and the product had to be picked up on Apri...

May 04, 2022 by Furqan Khan

Online course payment is not refunded (British school of language) ^Open

I wanted to take a english course online, so I paid *,***/- rs for it on *st of May ****. I took first class on *rd May **** and realised that the service is really bad. I asked them to switch me to a course of personal trainer with * month val...

May 04, 2022 by Chetan P Jain

Refund not received for order at UrbanUrja (Urbanurja Www Urbanurja Com ) ^Open

I placed an online order for Solar Panels from a merchant called UrbanUrja (www.urbanurja.com) on April-**-**** and made a payment of Rs.***** through the payment aggregator PayU.in. UrbanUrja has registered with merchant name as "GAURAV SHARMA...

May 04, 2022 by H V Manjunatha Reddy

Refund not received (Amazon India) ^Open

I am writing this mail to you after giving enough time and numerous follow-ups with customer support and social media team, whereas still my issue has not been resolved. I want to escalate the issue to you and expecting refund of Rs ***** on p...

May 04, 2022 by Zeeshan Bari

To cancel and Refund the Product (Byjus) ^Open

Dear Team, Mr Ayush Sahu sold me the byjus plan for my child forcibly and saying that if you don't like the plan you may call and ask for refund and cancellation. I tried to make him understand as Im not financially strong and not able to be...

May 04, 2022 by Manjeet Verma

ONLINE SHOPPING FRAUD (Mb Factory Outlet) ^Open

A home retailer named LAKSHMI CHOUDHARY from Guntur had sent her men's apparel catalogue to me via WhatsApp on **th of April **** and she said that it was their stock clearance sale. I had gone through the models and thought of ordering a few i...

May 04, 2022 by CHEBIYYAM SRIPADA VALLABHA

Given an inappropriate item instead of ordered one (Amazon) ^Open

Respected voxya team, Recently i purchased a phone holder on **th of april of "AMKETTE," brand which was of cost *** ,with order id ***-*******-******* This parcel is delivered today on *rd of may. My issue is,i am not given the product;...

May 04, 2022 by Ajay kumar

Return pickup and now not responding (Lenskart) ^Closed

I have ordered my eyeglasses tving me exchangehru homevisit of lenskart executive on December **th.order delivered but not as per specification.from then to till *st of march they people are not responding to my calls.neither giving me refund ...

Mar 01, 2022 by MANISH CHUGH

Flipkart denied replacement for a defective mobile (Flipkart) ^Closed

I brought a realme GT Neo * on Flipkart on **rd February Order ID - OD****************** Got the phone delivered on **th February but attaching picture, You can see the green tint issue on the display of the phone in the picture. The AMOL...

Mar 01, 2022 by George Jacob Puthangady

Online scam (Thebluechics myshopify com) ^Closed

Online shoe scam...

Feb 24, 2022 by Shreyas

Received a wrong product but failed to resolve from flipkart team (Flipkart) ^Closed

received a wrong and failed to deliver the product and even no proper response from flipkart team. Firstly they given replacement but in replacement also given the same product and requested for refund but no use no proper response ...

Feb 23, 2022 by Sai Pradeep

No confirmation of order placed (BRANDSKART) ^Closed

I have placed order on **.**.****. I received the Order receipt with no. ***-Og. However, I did not get any mail or any msg regarding confirmation of order placed. The order is not even showing on the website. I have sent multiple msgs on No. *...

Feb 23, 2022 by Neetica Sharma

Package not delivered (Kisha India) ^Closed

Purchased product for ****/-. Did not receive package. After more than ** phone calls, transferred ***/-. After ankther ** calls, transferred ***/-.Now not answering my calls. Nobody should go through this inconvenience again. This should stoo ...

Feb 23, 2022 by Swathy S

Flowers not delivered (Myflowerapp) ^Closed

I have ordered cake anf flowers but recieved only cake and not recieved flowers but myflowerapp does not refund my amount ...

Feb 23, 2022 by Rakhi

DELL Faulty Laptop Sold (DELL INDIA PVT LTD) ^Closed

We purchased DELL Inspiron Laptop in Hyd from Compage Computers, Authorized DELL Dealer in May-****. After * months the Camera and Microphone stopped working. We complained to DELL and they replaced the part but the issue reoccurred after a mon...

Feb 22, 2022 by Sandeep Vanga

Bad eye checkup and low lens material (Lenskart) ^Closed

I used to have same power since * years and I tried lenskart for first time and within * months my power got changed with cylindrical. It has affected my eye sight. ...

Feb 21, 2022 by Archana Khare

Refund not credited (Flipkart) ^Closed

Flipkart is not refunding my money and the mobile that gave it is bad I want my mobile to be returned and I should be refunded Poor people. And an ordinary citizen...

Feb 19, 2022 by Animesh Naskar

Product is not shipped (Your organic products) ^Closed

I have ordered two items of rs *** when I talked To them they said that it will be delivered within * days . But now they aren't receiving my call. I HAVE PAID THE TOTAL TO INSTAMOJO....

Feb 17, 2022 by Aseem Ashesh

Item not received request refu (Punam Metalcrafts Moradabad Metalkart in) ^Closed

ORDR MK**** */*/**.NOT RECD NO RESPONSE. AWB SENT ITEM NOT PICKED . SIDDARTH BHATNAGAR **********. REFUND ...

Feb 16, 2022 by Gopal Arvind

Refund not received from tata Cliq (Tata Cliq App) ^Closed

*. The order was picked up on the *rd of Feb and reached the seller on **th Feb via expressbees *. It's been more than one week I am waiting for my refund.Even though I had multiple calls with TataCliq but of no use. I have even raised this o...

Feb 15, 2022 by Subash Konar

Missing items in package (The Jewellery Hub ) ^Closed

I had ordered Jewellery items from the Instagram page The Jewellery Hub (the_jewellery_hub__) on *th Nov ****. They took a lot of time to send me the items. It reached on **th January ****. And I found * rings missing worth a total of ***. This...

Feb 15, 2022 by Arshiya Mehta

Salary was not paid (Jrspf Technologies Private Limited) ^Closed

Dear Sir/Madam, I got a Call from Mr. Bhanu Gummadi Sir on **th of December **** regarding the Job Offer from ** Students.(JRSPF TECHNOLOGIES PRIVATE LIMITED) Initially itself I said I'm not interested in this role as I'm looking for a Pu...

Feb 14, 2022 by MALLADI SATYANARAYANA MURTHY

Got damaged item (Amazon) ^Closed

Order# ***-*******-******* Got damaged item No resolution from Amazon side I need my refund Attached images Thank you ...

Feb 14, 2022 by Saikumar

Replacement rejected (Flipkart) ^Closed

i order this product **th Feb and delivery in **th Feb And product is damaged from corner side and half screen is working Services center me to replace this this product from flipkart The product is damaged and defective. But flipkart rejec...

Feb 14, 2022 by Shivanshu Raj

Refund issue (Lenskart) ^Closed

I didn't get refund since Feb 8...

Feb 11, 2022 by Aloshy Abraham

Package not received (vastrafashionshop) ^Closed

I placed order on *th Feb for kurta set through Instagram . I got confirmation mail for my payment but still didn’t get mail for order confirmation. They are not responding for mails and the number there shared on there website doesn’t exit...

Feb 10, 2022 by Manjula

Service not provided (Flipkart) ^Closed

I had ordered a geyser from Flipkart in the month of June'**. and in December it started causing heating and leakage issues, I raised a complaint with Flipkart as the product is under warranty of * years, they s shared a number of seller and as...

Feb 09, 2022 by Vijaya Raj