E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Amount deducted online two times but refund not received (Reliance smart bazar ) Open
Dear team, I have paid two times of rs. ** for buying a amul butter by Kotak digital rupees. After deducting my payment there employees said we have not received amount your payment will refund with in ** hours please pay again, I paid aga...
Mar 16, 2024 by Tarun Arora
Exchange not happening Not friendly to customers at all (Limeroad Online Shopping Website ) Open
My mother ordered * pants (XXL) as she used to before but this time they were big to her. She intended to get them replaced but unfortunately fractured her foot. So she got * days late in her * week return policy. The item is packed and tagged ...
Mar 15, 2024 by Vidya Iyer
Missing quantity (Meesho) Open
I ordered * playmats on **/**/** and on **/**/** I recieved only one mat and opened the parcel on * March and ask to the delivery boy I received one so he said your * parcel will come so I wait for it.on *th March I * times in meesho and told m...
Mar 15, 2024 by Prerana Negi
Delivered defect product it has been repaired for 2 times under warranty and I am still facing an is (Flipkart) Open
I have been raising a service request under warranty and there is no proper response and no proper service provided by the customer support team...
Mar 13, 2024 by Nikhil Kumar
Package not delivered (Kurti Colllection 001) Open
I have paid *** for * chikankari kurtis.But they didn't give me tracking number.yesterday (on **th March ) I got a call asking *** RS as government service tax for this product.he told he will deliver the product only after paying that amount.t...
Mar 12, 2024 by Vrinda das
Sending Used clothes such as Underwear which is dirty and unethical (Ajio Reliance Retail Ltd ) Open
Hi, I am writing to file a formal grievance against AJIO (Reliance Retail Ltd) regarding a recent purchase I made which has caused me significant distress and embarrassment. I have Purchased * product from AJIO (Reliance Retail Ltd) on *th Mar...
Mar 12, 2024 by Mayank Gupta
Wrong colour product sent (Homafy com) Open
The day I received my product I emailed customer that the item was beige/brown instead of white. Then I called them. I have called, emailed, watsapped since **th Feb with no reverse communication from the company - either for refund or replacem...
Mar 11, 2024 by Sanaya Bharucha
Incorrect contact number due which i paid huge custom and products with mold (thekingherbsoflife com) Open
I ordered some products from U.S and my contact number was incorrect on the box due to which I paid a huge custom and along with this I received some products with fungus. I contacted the seller and he didn't respond properly...
Mar 11, 2024 by Shahi Gazala Ayoub
Order not delivered (Weird Planet online shopping ) Open
I bought a hoodie from Weird Planet https://weirdplanet.co/. They are available on Instagram too https://www.instagram.com/weirdplanet.inn?igsh=bHp*czEwb*VhcnRk Apparently it has been * weeks since purchase and I haven’t received the order y...
Mar 09, 2024 by Amit Sethi
Printer wrong model supplier and also material is faulty (vlebazaar) Open
Ordered the MFP ***nw, received the MFP ***W instead. The key difference is the missing Ethernet LAN Port, essential for our project. Moreover, the printer arrived without original packaging, and the scanner is reported as non-functional and me...
Mar 09, 2024 by N S SRINIVAS PULAVARTHI
We can t use TALKCHARGE WALLET AMOUNT (Talkcharge APP) Open
I want do a Bill Payment of Electricity Bill of ***Rs.on **/**/****.But my ORDER FAILED and Amount also DEBITED from my TALKCHARGE WALLET. I can't able do any TRANSACTION on my TALKCHARGE WALLET AMOUNT .I also Complaint regarding it with TALKC...
Mar 09, 2024 by SANDEEP KUMAR SHARMA
No Compensation Received (Glowroad shopping app ) Open
I signed up as a supplier on Glowroad to increase my new offline shop a bit, I added **pcs dinner sets to sell on Gloworad, Initially Gloworad provided * orders for my **pcs dinner set that was listed at Rs.****. All the orders were on COD, and...
Mar 09, 2024 by Harpreet Singh Sethi
Parcel is not delivered (Myntra) Open
I have ordered one item from Myntra, but it was not delivered to me, though I got notification of order status - delivered. I had raise issue to the help center. They asked me to wait till *th of March, so they can investigate it. After that th...
Mar 08, 2024 by Rajat
Defective Product not taking product back PO No (Samsung) Open
I purchased a Samsung A** *G from the Samsung official website on ** Aug (Delivery),(PO No-***********) which turned out to be a big mistake. I bought this phone primarily for its camera, boasting around ** MP. However, the quality of the pict...
Mar 08, 2024 by Vivek
Complaint Regarding Jeeves Complete TV Protection (Jeeves And Flipkart) Open
Dear Sir/Madam, Order ID: OD****************** Complaint Number: CLAFLK*************** Purchase Date: ** Oct **** I am writing to express my disappointment and frustration regarding the recent incident involving my VU **" *K TV, which I...
Mar 08, 2024 by Chanchal Kumar Singh
Regarding refund for my order number (Zivame) Open
I order a bodysuit from Zivame and made a return request on *th January **** and product got picked up on *th January **** since then I haven’t received any refund. Have been trying to contact the team and their customer service is shit and v...
Mar 07, 2024 by Diksha Bhatia
Order product but not received (Cakeportal com) Open
I have placed an order for cake on *th February to get it delivered in Hyderabad and for that I have made a payment of Rs.***/- through UPI .they cancelled the order on next day and yet now I haven't received my refund . ...
Mar 07, 2024 by NIVA JHA
No return for wrong product delivered (Meesho) Open
I had placed an order for ethnic wear on Meesho App for Rs. *** with Order ID- ************ on **.**.**** which was delivered to me on **.**.****. When i opened the package, I found that a completely different women suit was delivered to me. ...
Mar 07, 2024 by Raj Kumar
Withdrawal money not received (mostbet com) Open
This is in reference to the two withdrawal I have made on January **th, ****. Transaction ID: ******** Amount: INR ***** Transaction ID: ******** Amount: INR ***** Which I have not received, when I contacted your team, I have been provid...
Mar 07, 2024 by Ratnesh Kumar
Non receipt of product (Shopdeal Clue) Open
On **/*/**** I have booked ** inch Acer LED TV paid Rs. ****/- through SBI credit card. Order ID *****. Till date not received the product and not gave any update. No reply to my mail and not have customer care number....
Mar 06, 2024 by Subramanya AR
PARTIALLY REFUNDED (Fashor ) Closed
On October **,****, I placed an order (worth INR ****) with Fashor.com for three dresses each amounting to INR ****, **** & **** respectively. On Oct **,**** I placed return request for all three and on OCT **st it was picked up for return. But...
Nov 16, 2023 by SINDHU NAGARAJAN
Exchange Return defective product (Myntra) Closed
The product that was ordered arrived damaged and covered with stains and black dots. I initiated an exchange for the same item, but the status of the swapped goods was changed to exchange on hold after it was sent out for delivery. I called cus...
Nov 15, 2023 by Aniket Jadhav
Refund rejected repeatedly (Flipkart) Closed
My sofa cum bed is * inches smaller than as written in product description, yet my return is rejected repeatedly....
Nov 14, 2023 by Rudrajit Samui
Urgent Unacceptable Service Experience with Order (Swiggy) Closed
Subject: Urgent: Unacceptable Service Experience with Order #*************** Dear @swiggyindia, I'm extremely disappointed with the service I received on my recent order (#***************). Not only did I receive the wrong items from Subw...
Nov 11, 2023 by Laveena Tharani
PACKAGE NOT DELIVERED (Cilory.Com) Closed
I have placed an order in CILORY worth Rs.**** on **th October,****. And from the tracking details, it seems they have shipped my order on Oct **,**** through DTDC courier with the tracking number *X*******. The address I've given on CILORY and...
Nov 06, 2023 by SINDHU NAGARAJAN
Imposed cancellation charges for an item not made payment (Swiggy) Closed
Swiggy is trying to exploit money from the customers. We tried to book an order on Swiggy app through Sodexo card but later on changed our mind and didn't make payment. But intentionally Swiggy has confirmed the order as Cash On Delivery withou...
Nov 04, 2023 by MURALI KRISHNA
Package not delivered (Swiss beauty cosmetics private limited ) Closed
I have placed an order of lip liner pack on September **, ****. And I paid rupees *** via UPI. I got a confirmation message from Swiss beauty for my order( #******). After * days i recived a text message saying the product has been shipped. Aft...
Nov 04, 2023 by Swathy
Package not delivered (Wakefit) Closed
Hi, I Purchased three products from Wakefit on **th October ****. I have been waiting for the delivery since then. I have raised complaints several times. No response from Wakefit nor the Xpressbees team. I think they are scammers. Even after...
Nov 04, 2023 by Sruti Panicker
Order cancelled without any reason (Cashify) Closed
I planned to sell my ipad *th generation through...
Nov 04, 2023 by Saurabh Jain
FOREIGN TOUR PACAKGE SHORTCOMINGS (JOY N CREW VACATIONS LLP) Closed
Pls find below detailed gist of our complaints/failure on yr part to provide services as promised Almaty Guide Kate was new to Almaty n was a visitor herself for her visa renewal.and was *st time visiting Almaty. Driver Jane English knowledg...
Oct 30, 2023 by YUSUF M PARDIWALLA
Returnrefund issue fraud (Xiaomi) Closed
it's Xiaomi email noreply@in.passport.xiaomi.com Service.in@xiaomi.com order id **************** transaction no ************ date of purchase **th September **** they accept their mistake but not ready to refund my amount please refund my amo...
Oct 30, 2023 by Srinivas
Order placed no confirmation seen money deducted (pohunch) Closed
Placed order for surf excel * kg. Please confirm the order. Paid the amount details attached. Order placed on the name of Mamatha Vardhi. Address : ***/* parekh building, near amber society talegaon dabhade, pune ****** ...
Oct 29, 2023 by mamatha vardhi
Flipkart not picking up products and not giving refund (Flipkart) Closed
Dear Voxya, I ordered around ** clothing products in sale from Flipkart. Around * products are not of my size. one of the jeans which was showing black in website has different colour. I created return request for all of them. Flipkart pickup ...
Oct 28, 2023 by Shivani Valecha
No replacement for the damaged product (Nykaa ) Closed
I placed an order of * items on *th Oct and it got delivered to me on *th Oct. But one of the items was damaged/not sealed; I placed a replacement order on the same date *th Oct. But till now, I have not received any resolution for my complaint...
Oct 24, 2023 by Nishitha
FRAUD SERVICE BY NROBROKER FOR RENT PAYMENT (Nobroker) Closed
I am using their Platform first time for making Rent Payment for my rented property in Noida and I am using PayZapp gateway and using my credit card to make the payment. However, for last September month, NOBROKER IS HARASSING like ANYTHING an...
Oct 23, 2023 by GAURAV KUMAR SINGH
Wrong item delivered (Amazon India) Closed
delivered wrong item. I ordered a fossil watch and paid rs.****.** but I was delivered a fake toy watch worth rs.***.. Amazon cheated me. please refund my money...
Oct 22, 2023 by Vikash Sharma
Deliberately not delivering discounted product as promised in sell (Flipkart) Closed
.*K&/ .G*G &M*>*> * MB,* K +M*?*>*M @ ,? ,?*@/( *G* *G *H! * G(*G*( ***** *A* .G *@&> /> ?*> *M!* (,* OD**** ** **** ******** *H ?*K ** *M*H* K !?*@** *K(> %> **$A !?*@** (*@ ?/> /> ?*@ *?>/$ .G*G &M*>*> (G*(* M...
Oct 21, 2023 by Humayu Khan
Refusal to Refund Payment Made for Undelivered Product (Imbesharam Com) Closed
I had ordered a product worth * lakh INR from https://in.imbesharam.com The estimated time for delivery of the product was * month. However, ** months have gone by, but the product has still not been delivered. The product (imported from US)...
Oct 21, 2023 by Harish Mavila
Ordered a pricey bag got a stale tshirt instead Disappointed (Myntra) Closed
Ordered a bag on October *th worth ₹****. Upon opening it, I found a used shirt and immediately initiated a return request. I called the Myntra team and was asked to wait for ** hours, but despite creating numerous return requests, no one cam...
Oct 21, 2023 by Naina dwivedi
Deposit not credited to account (Parimatch) Closed
I have made a deposit on Oct *nd **** at **:** IST. The amount have not been credited to my betting account or neither returned back to my bank account as of now. I have been contacting them on a regular basis for this to be resolved but onl...
Oct 19, 2023 by Sidhil Azad
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's