ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Amazon account compromised leading to debit from linked bank account (Amazon) ^Open

I returned an Amazon product which led to leak of my order details. The caller informed my wife that there is a problem in refund and needed her to fill a form shared via SMS. When she filled out the form with her basic VPA details, the linked ...

Feb 16, 2020 by Sriram Bhamidipati

Return of 2 door wardrobe purchased online from Pepperfry (Pepperfry) ^Open

Hi Team, I purchased a * door wardrobe online with Pepperfry at INR **** as the wardrobe was looking pretty decent one in the images shown on the website and dimensions for the ply wasn't mentioned anywhere in the product details. After the...

Feb 16, 2020 by Abhishek Karaiya

My money was taken by a person from a fake website https hire com contact html (Hacker4-hire.com) ^Open

Today i contact a website for hacking my boyfren whatsapp account as i thought he is cheating on me. The website is https://hacker*-hire.com/contact.html. I pinged to their watspp no +*** **** ****. He told me the service charge is ***$ and it ...

Feb 16, 2020 by Laishram Robina Devi

Product not in a proper usage form (Viha Online) ^Open

Purchased a cream from Viha online run by mrs.anitha Kuppuswamy. Cream is not actually creamy looks like a wax.its is hard such that not ease to apply on face. They are not responding calls /messages. It’s costs **gm *** rs Gst and shopping ...

Feb 16, 2020 by Krithika

Wrong billing and missguide to consumer (Globus Stores Private Limited) ^Open

On **-**-**** I purchased clothes from globus store in ludhiana at westend mall.my total amount was ₹**** something.The man on billing counter and salesman both told me to complete ₹**** amount and get a trolly bag free.I asked him both two...

Feb 16, 2020 by Prince Shrivastava

Fraudulent use of debit card via closed netflix subscriptionaccount (netflix) ^Open

I enrolled for Netflix trial subscription which I cancelled within trial period. But The netflix continued charging me for next * months which I didn't notice, as I expected account closure But when I noticed my bank account statement there is...

Feb 15, 2020 by Sriram Bhamidipati

I want to cancel the product but no way to do it (Infrill. Com) ^Open

I ordered a zeblaze Thor * watch on infrill.com and paid rs. **** by Paytm and later read that they are a fraud company so wanted to cancel the product and get my money back. But there seems no contact and no way to cancel. There is no way to c...

Feb 15, 2020 by Deepika Kothari

Received seal opened health suppliment (Paytm Mall) ^Open

I have received a seal opened health suppliment and paytm did not return my product and this is a health suppliment and I don't use any seal opened suppliment for my health...

Feb 15, 2020 by Nikhil Singh Pawar

Product missing (ollozi.com) ^Open

I am ordered DSRL DS-**** Camera but I received Samsung power banks order ID OL**-*******-*****...

Feb 15, 2020 by Veera manikanta

Wong product delivery (Pepperfry.com) ^Open

I bought a sofa and it has been delivered with wrong fabric and colour. Now they are saying they will not return or replace. ...

Feb 15, 2020 by Shalini Kumari

Order not delivered and they said that they attempted to deliver but not a single phone call came (Myflowertree.com ) ^Open

I ordered cake and bamboo but order was not delivered.they didn't gave any call but they mentioned that they tried to deliver.when iam calling then no one is answering,my order was for Ranchi Jharkhand state...

Feb 15, 2020 by Raushan Raj

Policy cancellation (Policy Bazaar) ^Open

My name is milin. My health is not fine. I need amount for medical services. But Right now i don't have means. So i want to cancel the my policy so i can take the medical services. I want to withdraw my amount. But company not taking any furthe...

Feb 14, 2020 by Milind kumar

Product not delivered (Nafa.in) ^Open

Hi my name is siva, few days back i'm looking for purchased to book my show gift card. In that process, i've seen nafa.in website. At the time of looking that website, I believed it's a genuine website. Till now I didn't face any issues in the ...

Feb 14, 2020 by S KRISHNA REDDY VANIPENTA

Order PlacedNot deliveryed (vdaygifts in) ^Open

Hi Team, I have placed an order on your website. Not able to reach your helpdesk. Please reachout to me as soon as possible. Order No:********* Contact Number:********** Regards, Shumsuddin Shaik Message failure: Mail Delivery Sys...

Feb 14, 2020 by Shumsuddin Shaik

Package not delivered and no communication is possible (Myflowertree.com ) ^Open

I ordered flowers on **th Feb **** at around * pm and they showed same day delivery possible and so I ordered the flowers and paid for it. Then I was tracking the order the whole time and the out for delivery stage of the order never arrived ...

Feb 14, 2020 by Akash pal

Dulpicate products shipped from Crazendemand (Craze & Demand) ^Open

Dulpicate products shipped from Crazendemand, No response for return request and phonenumbers not available to contact. * sarees worth **** delivered on *th february...

Feb 13, 2020 by Haripriya

PERSONAL LEGAL LETTER DUE TO THE WOODLAND SHOES CHAPPAL DAMAGE WITHIN WARRANTY PERIOD (Woodland shoes) ^Open

To, Customer care department, Woodland India. India and Aero club woodland store, Shop No S***. Thrissur - ******. Kerala. India. Phone : ****-****** From, Sunil K Madam, Kerala, India Mobile : *******...

Feb 13, 2020 by Sunil

Fake goods delivered (Www Saribox Com) ^Open

Made an online order of a saree and was sent a curtain like cloth full of ink marks. Later saw that many consumers on Google have complained about this website. Saribox has been duping people for a while....

Feb 13, 2020 by Shweta mulki

AMAZON WEBSITE MISLEADING ABOUT PRODUCT (Amazon .in) ^Open

Sir, we purchased back brace from Amazon website, it is showing that back brace will fit for ** intchs waist but for ** intchs waist it is too tight, during purchase time in website it is clearly shown that ** day replacement is there but now t...

Feb 13, 2020 by K manoj siva kumar

Package not delivered (Goslay) ^Open

I had ordered a 'Black Solid retro denim jacket' from Goslay.in on **th Jan'** with an order #*****. I made a payment of Rs. ***/- through my credit card. However the order isn't delivered to the shipping address which I mentioned while placing...

Feb 12, 2020 by Yash Jay Shah

About my refund from quikr (Quikr. Com) ^Closed

Iam ordered one product on quikr with **** on **th Jan **** but that was cancelled by the seller ,the quikr agent called me informed me about cancellation yes iam also accepted and told refund my money to my account .the agent said sir it take...

Jan 25, 2020 by Vinay

Empty paket delivered (Myntra Design Pvt Ltd, online shopping portal, AKR Tech Park, B block, Krishna Reddy Industrial Area, 7th Mile, Kudlu Gate, Bangalore 560068) ^Closed

I have oredred JBL *** BT ANC headphone in white color on **-**-**. I opted cash on delivery as a payment option. My booked parcel deliver on **-**-**. During the receiving parcel, i paid **** rupees to delivery agent. After payment, i cut mynt...

Jan 24, 2020 by Ranjan Kumar

Defective dental product received (Dentalkart ) ^Closed

I have ordered chem fil superior GIC through dentalkart.com order no is ********** on ** Jan **** I received my order but there was no liquid in bottle and bottle is sealed . I already complaint regrading this to dentalkart.com but I was not co...

Jan 21, 2020 by Dr Manmohan Akhouri

Package not delivered (Banggood.com) ^Closed

Sir i am placing order on ** Dec **** then ** Jan **** my package shipped to India. After that till ** Jan **** package received in delhi custom clearance passed but then giving me wrong tracking number of Xpressbees courier. When i am chatti...

Jan 20, 2020 by Vinay Vijaykumar Kinalkar

Not getting the refund (Quikr) ^Closed

I purchased OnePlus *t gray, *gb ram ** GB rom order id ********* transaction id ************ for rs **** on ** November **** cancelled on * December **** and have been waiting for the refund for money for last * one and half month.. but there ...

Jan 20, 2020 by Aniket

Misleading listing of product and refusal to give refund (Pepperfry) ^Closed

They are listing ergonomic office chairs on their website which were on sale. One of them had a headrest and I wanted to use it as I have back problems. However, when the chair arrived, I found out that the chair doesn't actually have any suppo...

Jan 20, 2020 by Souradeep Roy

Money deducted but orders not placed (Netmeds ) ^Closed

In ** Jan **** I ordered * medicine from netmeds of rs ***(original price ***-***,used few nms and rest from paytm wallet) today I called netmeds exicutive and told the whole thing and order id too but he refused by saying there is no order and...

Jan 20, 2020 by Simanchal mishra

Mobile cover not delivered (Zapvi.in) ^Closed

I paid ₹*** for a customized mobile cover on *th January through zapvi.in .. Now they did not receive my phone.. after a long argue they give me a indian post consignment number bt when i checked it online its not mine... now they did not res...

Jan 17, 2020 by Mithun Nandi

Different product received (Luxury Junction) ^Closed

I have ordered a pair of shoes of size * for Rs ****/ from the luxury junction, Surat on *.**.**. The item was delivered to me on **.**.** but they had sent size ** and a totally different item. After contacting him, he told me to return it. I ...

Jan 17, 2020 by PEMPA DOMA BHUTIA

Package not delivered (Ant Girl Collection Is Fake) ^Closed

I also have the same problem as Tejas jain.i ordered a dress from antgirl collection.com on *january **** of Rs***,as there is no cash on delivery option,I didn't get the delivery yet.the antgirl account no longer exists.plese help me to get m...

Jan 16, 2020 by Bishnu samal

Received Wrong shoes (Innovent Spaces Private Limited) ^Closed

I Have ordered Black shoes, but i received white shoes in place of what i ordered, and the shoe sole is not at all good. ...

Jan 16, 2020 by K Sekhar Madhav

Wrong fridge delivered (Tatacliq.com) ^Closed

I have ordered Whirlpool * star fridge but I received * star entirely different product. Now when I complained they are telling I have opened the box before installation team came. But I opened because fridge doesn't require installation. It's...

Jan 15, 2020 by Vinod

Wrong product received (Style Nova Ecommerce Co Ltd ) ^Closed

I have seen the advertisement on Facebook that a company is selling genX *.* smartwatch at rs ****/- and they have the option of COD, so I ordered smartwatch from style Nova e-commerce co.ltd. But today I have received the parcel from ecart( de...

Jan 11, 2020 by Kedar Amrale

Received different product in terms of color (Kavyanjali sarees) ^Closed

I have received a product that is saree which is totally different what i seen on the site. When i am making mail to then they are not replying.this site has not mention their customer care number anywhere. How i can contact to them ...

Jan 09, 2020 by Diksha Tiwari

Payment done but order not yet shipped (Club Factory) ^Closed

Order no. SO********* has not been shipped it has been more than ** days I ordered on ** dec ****, expected delivery was on * jan **** but order has not been shipped. Total cost is rs ****. Not getting appropriate response on their customer c...

Jan 09, 2020 by Richa Rawat

Wrong watch delivered (stylenova) ^Closed

I have ordered genx smartwatch from style move, but I have received some used fast track watch, I request you please refund my money or send the correct product, I had terrible experience with you and ekart, the delivery guy not even responding...

Jan 09, 2020 by Deepaknath

Wrong and broken product delivered (Flipkart) ^Closed

Order no: OD****************** *. shopsji-impossible-screen-guard-glass-guard-*d-glass-redmi-mi-max-*. *. zivoly-edge-tempered-glass-mi-max-*-screen-protector-formi-*-glass-protectors CASE *. Instead of the first Shopsji Impossible Scree...

Jan 09, 2020 by SANDEEP BHATTACHARJEE

Wrong and Damaged Product Delivered (Style Nova Ecommerce Co Ltd ) ^Closed

i purchased Stylenova GenX *.* SMARTWATCH-FOLDABLE FLEXIBLE DISPLAY on Dec **st ****, i got the parcel today by cash on delivery option. The product i received is not the product i ordered . They have sent a wrong products. The box contains of...

Jan 09, 2020 by Suti

Wrong delivery (The silkee) ^Closed

I ordered a new faux georgette lahenga choli in blue colour, the order no is ****. but i got the wrong product. its not lehenga choli in blue but white in colour. i am very very disappointed and i want to return it and want my refund as soon as...

Jan 09, 2020 by Mini

Reverse pick up and refund (Brand factory online shopping ) ^Closed

I placed order for lee cooper jeans on ** september **** i received product very late on ** october **** the size was bigger and also it was not looking original so i made request for refund i received an email that reverse pick up will be done...

Jan 09, 2020 by VAISHALI GOHIL