E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
3. Send Legal Notice:
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Ankit kumar kabra on Oct 24, 2024
Flipkart internet private limited – Flipkart Ignite ProgramClosed
Subject: Request for Refund Due to Non-Delivery of Services - Ignite Pro Program Dear Flipkart Ignite Pro Team, I hope this message finds you well. I am writing to formally request a refund for the Rs. ****/- pay...
Abhijeet Raj on Oct 17, 2024
Metalxprints – Package not received Closed
Ordered placed on *st Sep ****. However, not received delivery yet. No response provided by the company on the multiple follow -up emails.
santhosh chandran on Oct 16, 2024
Saheli Fashion Point – Saheli Fashion Point Online FraudClosed
I have ordered one saree amounting ****/- INR from saheli fashion point. the payment processed on the same day. upon payment, they have been blocked in whats app. Sahel fashion point is a fake & fraud online cloth...
shashi vadana reddy on Oct 14, 2024
Insaraf Furniture – NOT DELIVERED EVEN AFTER 3 MONTHSClosed
Terrible Experience with Saraf Furniture – Consistent Delays and Poor Customer Service I am writing this review to share my extremely disappointing experience with Saraf Furniture and to caution others who might ...
Suman kumar on Oct 12, 2024
Amazon – Package not delivered by AmazonClosed
Hi, I am bringing this to your notice that I have been scammed by amazon and their employees The product (Order # ***-*******-*******) has been marked delivered without delivering the product. Upon reaching out...
Radhika on Oct 10, 2024
Meesho – order returned back to the seller still refund not receivedClosed
I have ordered from meesho, order did not delivered and refund is also not issued, after tracking in Ecom express it's showing delivery OFD lock revoked, Tracking ID: ********** | *****************_*_vie
Namrata Naman Solanki on Oct 7, 2024
Kreeva.com – Order Missing Item and Unresponsive Customer SupportClosed
I placed an order on September **, **** (Order #*****), and received my package on September **, ****, with one item missing. Upon contacting Kreeva, I received an email stating that the missing item was permanently...
Ashish Sonawane on Oct 5, 2024
Wakefit Innovations Pvt Ltd – Damage Product Delivered Closed
I have ordered One sofa cumbed from wakefit furniture they delivered me the Damaged product I ask them to change the product they denied it and told me that they will repair the product and again delivered it to me ...
Abhishek agrawal on Sep 30, 2024
Freeup – Intentionally wrong product sent and even after having full unboxing video refund not givenClosed
I ordered a laptop from free for which I paid **** but I know that the app did fraud to customers so I made a video of product unboxing when I received it and I get a book instead of laptop which I got all recorded ...
Sweety gupta on Sep 27, 2024
Meesho – Meesho seize my balanceClosed
I ordered from meesho nd they send me * wrong cheap parcel totally nd save my money on meesho balance nd when I suppose to order after some days then my id blocked the app is not opening nd when I ask to give my mon...
Sandhya on Sep 27, 2024
007 fashion hub gst surat Gujarat – Always sending unordered things Closed
They are fraud and sending me black cloths . I am in fear . This is second time sending black clothes without order . I have never know this site and never ordered anything . Please help me .
Mridul Saini on Sep 23, 2024
www.fashionmarts.in – scamfraud with wrong contact details and no option for refundreplaceClosed
fake e-commerce website found through Instagram and placed order, delivered today : Delhivery service (COD) no option for prepaid . Can't reach seller fake contact details from Surat,Gujarat order id-FM*****
Chandan Narang on Sep 15, 2024
Shoppers Stop – fraud donewrong product deliveredClosed
I returned Adidas shoes worth *k as I didn't like the quality, however, they didn't refund my money for almost a year. Now they have sent back some other pathetic shoes saying I returned these other shoes and it did...
Roshiny George on Sep 14, 2024
Swiggy instamart – Instamart not accepting the return requestClosed
I ordered a pressure cooker from instamart. Later it was identified that the product is no longer of use for me. There was no return request option present in the app. So I initiated a chat with the customer support...
Bhupesh jaiswal on Sep 14, 2024
6M0@ * – 6m0 8g b 2 m08Closed
*M*@ * &M*>*> *M**>& ,A ?/> %> K *.G *>*M** .?*> $K ** *M**>& ++B&@ *@ *M**>& *M*>*M$ *A $ *> *M& *G *M& *.>'>( *G
Bhupesh jaiswal on Sep 14, 2024
6M0@ * – 6m0 c7m m b 8g mkm85 0 9g 6m0 m50 m08 a g 2g 59 m08 9g 0 0 b 2 m0m 9a Closed
*M*@ C*M# (M.-B.? *G (M.K$M** ** *.(G *M*@ * &M*>*> *M**>& ,A ? %G *G?( ** *M**>& *.G *>, * ++B&@ *@ *M*>*M$ *A
Advait Sharma on Sep 11, 2024
Footballmonk – Package not deliveredClosed
I ordered a customised jersey and the estimate delivery date was showing approx * Aug - * Aug but today is ** Aug but my order is not even dispatched yet by order I'd was ******
Priyotama on Sep 7, 2024
Lenskart – Refund not received Closed
I had asked for refund and they are saying, I had selected exchange option. I remember clearly, when they called for return pickup last time, I made sure it's for refund and not exchange and now they r saying it's e...
Jeethu John on Sep 2, 2024
Flipkart India Private Limited – Unprofessional Ater Sales service Closed
I decided to buy this product based on the high reviews and moderate pricing when compared to other established players in the market. My Proven water purifier arrived on time and I connected with the company provid...
Shaik Mohammed Basha on Aug 29, 2024
Shadowfax technology pvt ltd – want my refundClosed
Hello, Today one order got delivered, but I didn't order anything in that website. I think it was my Flipkart order which was ordered by me * days ago. But when I opened it. The order was wrong & came from another w...
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Byjus
