Pepperfry - Pepperfry has sent defective and damaged items and is refusing to pick up

I purchased two single beds, one bedside table and one sleepycat mattress from Pepperfry via order ID - *********.

Problems with the beds were as follows:

The site shows the breadth of the bed as ** inches, it measures less than ** inches.

There were cracks in the side panel.

The mattress did not fit on the bed frame.

Thus, I could not make use of this. I placed an order for cancellation and refund on the very same day but nothing has yet been done.

Many Thanks !
Shilpa

https://www.pepperfry.com/product/akako-solid-wood-single-bed-in-warm-chestnut-finish-*******.html