ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Faulty Item was delivered and then no response from Pepperfry team last 10 days (Pepperfry.com) ^Open

A dining table was ordered from Pepperfry which was delivered on *rd Feb and was faulty. Complaint was raised on the same day and the case Manager Mona Singh called me. After that no action was taken and the furniture is lying in my office last...

Feb 12, 2020 by Richa Jha

Incorrect billing and incorrect debit (Thallapakkati) ^Open

My bill is been charged incorrectly no response from the restaurant team. ...

Feb 12, 2020 by Vineeth

Not delivering replacement as promised on website (Myntra Com ) ^Open

After a defected jacket received I placed an order for replacement. Myntra accepted the replacement order and promised me to send a replacement on *th feb ****. But still now they have not send me this replacement jacket. Now for being late del...

Feb 12, 2020 by RAKESH SEN

Myntra not reshipping product after quality check failed (Myntra) ^Open

I Ordered An 'Anouk Women Cream-Colored Kurta With Palazzo & Dupatta' On *th Jan **** And Received It On *th Jan ****. The Product Was Not So Good And Most Important Is The Size Was Too Big. Since There Was No Other Size Available On Myntra For...

Feb 12, 2020 by Chandresh

Twice payment for same order (Zomato food delivery) ^Open

My wife ordered Id ********** half veg Manchurian and one single egg double chicken roll from junction through online sbi net banking payment option but i didn't know that she paid already and afterall the delivery boy ganesh sharma reached to...

Feb 12, 2020 by SUMIT KUMAR SHIT

Received incomplete product from Myntra (Myntra) ^Open

I ordered bluetooth earphones from Myntra on *th February ****. and received the product next day *th February **** around **:**pm. The payment was done through cash. When i opened the package from Myntra the box inside wasn't well packed. Th...

Feb 11, 2020 by Tarosh Mathuria

Received duplicate smart band instead mi 4 (Elxstores com Ground Floor z12 45 Raja Garden Delhi West Delhi Delhi ) ^Open

I have came across about smart watch gadgets (elxstores.com) on FB and ordered mi* smart band buy one get one on Feb *th **** as COD but I have received it on *th Feb through FedEx as duplicate M*, also they are not even working. I have ret...

Feb 11, 2020 by M Chiranjeevi

Item missing in delivered package (Amazon) ^Open

I have ordered Gopro from Amazon and the package was delivered to me timely, when I opened the package I did't find the main component which is GoPro Camera. Then I call on customer care of Amazon after Hearing my problem they simply said we ...

Feb 11, 2020 by Priyank Singh

Wrong item deliver (samsung galaxy watch active) ^Open

I have ordered for the above mentioned order no-******* for the Noise galaxy smart watch active (Black) as per the picture put on website but what I got is totally different and that too of a very very local quality. Got a local third class S...

Feb 11, 2020 by Vinod kumar

Fake silk sarees in place of pure silk (Sarala silk factory Varanasi ) ^Open

I went to this shop hoping to buy pure silk sarees.I bought * sarees totally worth Rs *****.Since it was of such a high price I decided to get it checked for purity of silk back in Bangalore. The burn test was used to check the threads of both ...

Feb 10, 2020 by Sharada B

Product is not delivered after payment no response from company (Insasta.com) ^Open

Insasta.com No response after payment is made I had place my order on * February, it's been * days but I didn't get any tracking information or delivery details. I didn't get any reply for my complaint from the company. My Order ID: ******...

Feb 10, 2020 by Anurag Pandurang Dobade

Flipkart Sold me stolen phone (Flipkart Internet Private Limited) ^Open

My order ID is OD******************. I have purchased Vivo v*+ phone from Flip kart which is not original. Flip kart has fooling people by selling stolen phone. After the purchase I am receiving calls from crime branch and they are claiming th...

Feb 10, 2020 by Ankita Choudhary

Different watch received (Gen 5 Nova Ecommerce Co Ltd ) ^Open

This is Nidhish Vishwakarma from Dahod, I was order a Gen * Carlyle Stainless Steel Touchscreen Smartwatch as cash on delivery amount ****/- and today i receive this product but completely different there is no smart watch there is two differen...

Feb 10, 2020 by NIDHISH VISHWAKARMA

Incorrect refund policy mentioned on the slip inside the order (Shein.in) ^Open

I have received Order NO. XBX****** from Shein.in on **th January that was placed at ** Jan **** **:**:**. There was a slip inside the box with return details. It was clearly mentioned that I can return the product within ** days from purchase....

Feb 10, 2020 by Nimrat

Poor quality product from amazon (Amazon India Limited) ^Open

I am a regular customer at Amazon. On ** Jan ****, I purchased EGJQI Devanshi Electronic LED Mosquito Killer Lamp (Multicolour). Not within ** days of purchase , the product has stopped working. Only the light comes and the fan has stopped. The...

Feb 09, 2020 by Shobha Bahl

Package is not delivered (Cyber Vyabari) ^Open

I have ordered of an iPhone on **st December **** from Cyber Vyabari and I have transferred the amount of ***** to their bank account then they told me that the product will be deliver within * to ** working days but i did not receive the prod...

Feb 09, 2020 by Hiju Hameed

Refund my money please (Nelaumth) ^Open

Sir I have order suitcase but they said it's amount is *** rs something amount but they debit from my credit card is ****.rs in Indian rupees ..soo please kindly help me I want my refund back ...

Feb 08, 2020 by Faraz khan

Not getting desired product (Arizonatoys.in) ^Open

I have purchased a lifelike silicon doll along accessories from arizonatoys.in. But i have not given the desired product as the description given on the site. The product was worth *****/- And ** % i paid to Mr. pratap halder from pay mone...

Feb 08, 2020 by Abhushree Shrivastava

Package not delivered yet (What to wear india fashion panda ) ^Open

Dear, Thanks For making CASHLESS DIGITAL CFREE payments your order no #EN***** has been paid successfully. Thanks for shopping at Fashion Panda India This is the msg sent by the company I ordered item on **th jan And company should be de...

Feb 08, 2020 by Siddharth

Refund of return Product by Amezon online shoping reg (Amezon online shopping) ^Open

I ordered GYM set Rs. ****/- on sep **, through Amazon Online shopping, i paid amount through online, after reviving the product its very bad quality, then i raise the return request, but for this order customer himself send the product throug...

Feb 08, 2020 by Naveen kumar k b

Refund not received (Myntra) ^Closed

My product was picked up for return but they told me that my product has not passed the quality check so we are reshipping it to you. But till now I have not got the product or refund. On several times of complain they are always giving me tim...

Jan 27, 2020 by Karan Kumar Singh

Package Not Delivered (Amazon.in) ^Closed

I have order a shoe and a belt from Amazon app. On the day of delivery I received a message say your order is delivered but it wasn't delivered. I called Amazon customer care to inform them about it and they said due to wrong scanning this happ...

Jan 27, 2020 by Rahul Bhatnagar

Cheap products delivered (Craze N Demand) ^Closed

I ordered * sarees and I received very cheap cloth which is nothing like the product shown in pictures. I tried to reach to customer care but there is no response. ...

Jan 26, 2020 by Sreelalitha

Package not delivered (Ant girl collection ) ^Closed

I have ordered a dress from antgirl collection on jan *,****.The item is not delivered yet.when we try to call the mobile number is switched off....

Jan 26, 2020 by Shangari

Package not delivered (NH8 Store) ^Closed

Never received my package and site not opening..No order details enclosed except order Id 2830...

Jan 26, 2020 by Farhan Shareef

Order not received (Antgirlcollection.com) ^Closed

I ordered a dress from this site and paid through my debit card also received the message for the confirmation stating your order is confirmed and will be delivered on **/**/**** I came to know about this from facebook. I called on the custom...

Jan 26, 2020 by Abhishek Singh Chaudhary

Wrong product delivered (Amazon) ^Closed

I will order with amazon shopping and product name reaching shoes But not received right product...

Jan 26, 2020 by Shankar kushwah

About my refund from quikr (Quikr. Com) ^Closed

Iam ordered one product on quikr with **** on **th Jan **** but that was cancelled by the seller ,the quikr agent called me informed me about cancellation yes iam also accepted and told refund my money to my account .the agent said sir it take...

Jan 25, 2020 by Vinay

Empty paket delivered (Myntra Design Pvt Ltd, online shopping portal, AKR Tech Park, B block, Krishna Reddy Industrial Area, 7th Mile, Kudlu Gate, Bangalore 560068) ^Closed

I have oredred JBL *** BT ANC headphone in white color on **-**-**. I opted cash on delivery as a payment option. My booked parcel deliver on **-**-**. During the receiving parcel, i paid **** rupees to delivery agent. After payment, i cut mynt...

Jan 24, 2020 by Ranjan Kumar

Defective dental product received (Dentalkart ) ^Closed

I have ordered chem fil superior GIC through dentalkart.com order no is ********** on ** Jan **** I received my order but there was no liquid in bottle and bottle is sealed . I already complaint regrading this to dentalkart.com but I was not co...

Jan 21, 2020 by Dr Manmohan Akhouri

Package not delivered (Banggood.com) ^Closed

Sir i am placing order on ** Dec **** then ** Jan **** my package shipped to India. After that till ** Jan **** package received in delhi custom clearance passed but then giving me wrong tracking number of Xpressbees courier. When i am chatti...

Jan 20, 2020 by Vinay Vijaykumar Kinalkar

Not getting the refund (Quikr) ^Closed

I purchased OnePlus *t gray, *gb ram ** GB rom order id ********* transaction id ************ for rs **** on ** November **** cancelled on * December **** and have been waiting for the refund for money for last * one and half month.. but there ...

Jan 20, 2020 by Aniket

Misleading listing of product and refusal to give refund (Pepperfry) ^Closed

They are listing ergonomic office chairs on their website which were on sale. One of them had a headrest and I wanted to use it as I have back problems. However, when the chair arrived, I found out that the chair doesn't actually have any suppo...

Jan 20, 2020 by Souradeep Roy

Money deducted but orders not placed (Netmeds ) ^Closed

In ** Jan **** I ordered * medicine from netmeds of rs ***(original price ***-***,used few nms and rest from paytm wallet) today I called netmeds exicutive and told the whole thing and order id too but he refused by saying there is no order and...

Jan 20, 2020 by Simanchal mishra

Mobile cover not delivered (Zapvi.in) ^Closed

I paid ₹*** for a customized mobile cover on *th January through zapvi.in .. Now they did not receive my phone.. after a long argue they give me a indian post consignment number bt when i checked it online its not mine... now they did not res...

Jan 17, 2020 by Mithun Nandi

Different product received (Luxury Junction) ^Closed

I have ordered a pair of shoes of size * for Rs ****/ from the luxury junction, Surat on *.**.**. The item was delivered to me on **.**.** but they had sent size ** and a totally different item. After contacting him, he told me to return it. I ...

Jan 17, 2020 by PEMPA DOMA BHUTIA

Package not delivered (Ant Girl Collection Is Fake) ^Closed

I also have the same problem as Tejas jain.i ordered a dress from antgirl collection.com on *january **** of Rs***,as there is no cash on delivery option,I didn't get the delivery yet.the antgirl account no longer exists.plese help me to get m...

Jan 16, 2020 by Bishnu samal

Received Wrong shoes (Innovent Spaces Private Limited) ^Closed

I Have ordered Black shoes, but i received white shoes in place of what i ordered, and the shoe sole is not at all good. ...

Jan 16, 2020 by K Sekhar Madhav

Wrong fridge delivered (Tatacliq.com) ^Closed

I have ordered Whirlpool * star fridge but I received * star entirely different product. Now when I complained they are telling I have opened the box before installation team came. But I opened because fridge doesn't require installation. It's...

Jan 15, 2020 by Vinod

Wrong product received (Style Nova Ecommerce Co Ltd ) ^Closed

I have seen the advertisement on Facebook that a company is selling genX *.* smartwatch at rs ****/- and they have the option of COD, so I ordered smartwatch from style Nova e-commerce co.ltd. But today I have received the parcel from ecart( de...

Jan 11, 2020 by Kedar Amrale