E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.
Wrong product delivered (Super shirt hub) Open
I ordered ***/ branded shirts pack of *. However, delivered is the worst product pack of * which is not worth ***. Please help....
Aug 12, 2019 by Gowri Shankar
Wrong item delivered (Myntra) Open
Wrong item delivered by Myntra. They needed pictures of the item delivered along with barcode images on the transparent packaging. Sent them all the images but the barcode they mentioned isn't the same on the packaging. Not the customer's fault...
Aug 12, 2019 by Deepmala Manna
Package not delivered (Myntra) Closed
Recently I have ordered * products (T-shirt and hooded sweatshirt) from Myntra as on *th August **** which was not delivered to me but I got an SMS saying your product has been delivered. I tried calling a delivery guy after SMS but the call co...
Aug 12, 2019 by Jaspreet singh
Wrong item delivered no refund (Club Factory) Open
*st Nov ****, I had placed an order for a dress from club factory and accordingly the payment was made. Unfortunately, I received the ordered consignment on *th Nov ****. To my surprise I found a wrong item being delivered. I tried to return bu...
Aug 12, 2019 by Ramachandraiah m h
Wrong item delivered refund not done (Shopping house fresh collections) Open
I saw a post on facebook for shopping dresses in a website named shopping house fresh collections. I ordered * Kurti combo of Rs. ***. With delivery charges, I paid **** to the postman. After opening the parcel I got shocked it was a saree. Tha...
Aug 12, 2019 by Keerthika
Duplicate product send (Dealsgram.in) Open
Duplicate * combo shirt send by this company. When I asked for the refund they cut my phone. Please do the needful....
Aug 11, 2019 by Padnalochan Das
Wrong and very cheap product delivered (Crazzysell.com) Open
Please note that I have ordered a mobile phone (ELEPHONE A* ) the model which cost Rs ****/- through this website i.e from crazzysell.com vide order number XFPIH*V on **.*.**. But it is so strange to see that they have delivered a very cheap...
Aug 11, 2019 by Anand kumar Jaiswara
I ordered a maroon party wear lahnga but craze n demand delivered me a poor quality and diffrent lah (Craze N Demand) Open
Stunning maroon colour lahnga please collect it NRI nights kanpur near DPS azad nagar. Thanks...
Aug 11, 2019 by Shalini Tripathi
Not got refund (Shoopkart.com) Open
I had ordered Vivo Z* pro on **/**/****. The order number is ***** and paid Rs.*****/- through phone pe. I neither receive any product nor the refund. On their closed website they were stating that refund will be credited in *-* days but they h...
Aug 11, 2019 by Manthan Bijwe
Got a wrong order (gizmatic ) Open
I ordered a screen touch Android phone and they have sent an ordinary keypad cellphone. There is no customer care no provided on their website. ...
Aug 11, 2019 by Mahesh ausarkar
Order cancelled without any notification and no refund generated (Kiki Vava Ind) Open
I ordered a pair of denim jackets from the website and I got a confirmation mail that my order was confirmed. But now it is showing "order cancelled" without any prior notification....
Aug 11, 2019 by Mohammad Shaad
Package not delivered (Jaxtakart.com) Closed
I've ordered a mobile battery for my Nokia Lumia *** on **/**/**** vide order no. ******. It's almost ** days gone they are neither dispatching my order not replying my emails or phone calls. Their phone no. is busy all the time whenever you wa...
Aug 11, 2019 by Michael Louis
Order not received yet (Hoodlery) Open
I ordered the sports shoe at Rs. *** on *st Aug ****. I still haven't received my package. Now I want to cancel this order and refund my money back....
Aug 11, 2019 by Meenakshi
1000 Amazon pay cashback not credited to user account (Amazon) Closed
On ** July oppo launch her new smartphone oppo k* and their first sale goes on ** July **:** am on Amazon. Here I missed **** Amazon pay Cashback you know why because I booked this phone before the time. But the main problem is that when you sh...
Aug 11, 2019 by Prince Kumar
Non delivery of study table purchased online (Royaloak Furniture Bangalore) Open
I had purchased online one study table on **.**.**** by paying Rs ****/ vide order no. ROY*******. It was supposed to be delivered to my residential address within ** days but I am yet to get any delivery even after ** days. I have rung up cust...
Aug 10, 2019 by VIKRAM SEN
Package not delivered (Markroo.in) Open
I purchased a visuo drone from Markroo India on *th of July **** amounting Rs ****.**. They have mentioned two to three days delivery time and the order was processing and till now also it is showing the same status. Please help me with the ref...
Aug 10, 2019 by Divyarth Singh
Package not delivered and this company do a fraud (Flik2kart.com) Open
I got a call from Fik*kart and they say that when you purchase an item within *** to **** then you can win a prize of iPhone* or dell laptop or Sony TV. Then I order a Woodland purse amount of *** then he told me you won a LED TV. You pay your ...
Aug 10, 2019 by Tulsi Tyagi
Wrong item delivered (Zippkart ) Open
Order the HIFI EARBUD (order no ****) worth INR ****/- the item delivered was I*s earbud with INR ***/-. Wrong delivery and I have mailed for exchange and no reply. Please reply to what should I do now....
Aug 10, 2019 by Saiju joseph
Consignment not delivered (Amazon.in) Open
I had ordered for a teak wood rocking chair on the *nd August from Amazon sold by shakti traders. This was through expedited delivery paying an additional Rs. ** as delivery charges. Delivery date between *th and *th August. However, it has not...
Aug 10, 2019 by N V Srinath
Mismatch product delivered (Crazzysell.com) Open
I have ordered a mobile phone (ePhone A* Android *.* *.** Inch FHD+ U-Notch Screen) model which cost Rs. **** through website crazzysell.com vide order numbers OIK*RS*. It is so strange to see that they have delivered a very cheap and wrong pro...
Aug 10, 2019 by Ijaj saikh
