ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package not delivered (Erena exim Pvt Ltd Kolkata) ^Open

we purchased materials from the erena exim company about one month ago and there is no information from him later no refund or no details about him we need to get refunded or the purchase should be initiated...

Mar 17, 2020 by sabu thomas

Cockroach Inside Snack Package (Alankar Sweets Bakers Gunadala Vijayawada Andhra Pradesh) ^Open

This is not a problem of my amount. I am complaining due to not safety and hygienic product. Please take strict action on them....

Mar 17, 2020 by Manjunath Reddy

Wrong product delivered and not taking it back (Myntra) ^Open

Hi I have ordered a white Caprese bag from Myntra, on * th March, **** but they delivered me a brownish pink colour bag. Now, they are not taking it back....

Mar 17, 2020 by Monika

PACKAGE NOT DELIVERED (Three Dot Store) ^Open

There were many promotions going over Facebook and Instagram which made my visit the website www.threedotstore.com and I found few lucrative offers being offered on apparels. I found a pair of jeans and two pair of shoes fitting in budget for...

Mar 17, 2020 by Prakash r biyani

Package not delivered (Fashion panda india) ^Open

Your order no #EN**** has been successfully placed.Thanks For making CASHLESS payments. Thanks for shopping at Fashion Panda India The above message was sent after making the payment ...

Mar 17, 2020 by Nelson Mandeela

Package not delivered (Keveshop Krishna Enterprises) ^Open

I have placed an order on **th Feb **** with a order I'd ****. I got tracking mail link which shows the order is accepted & will deliver soon without any tracking no. and delivery partner details. After that I replied on the same asking for del...

Mar 17, 2020 by Ankit Agrawal

Product undelivered (Go slay in) ^Open

I ordered * pants in go slay but I got only one pant that to wrong pant now iam trying to contact them but they were no response from them since ** days...

Mar 17, 2020 by Sai teja

Fake product shipped by Flipkart (Www.flipkart.com) ^Open

I have ordered a Casio G-Shock watch (GWG-**** Mudmaster (G***) for Rs **,*** (Thirty-Five Thousand Nine hundred Ninety-Five) from www.Flipkart.com on March *st,****. The package was delivered in two days on March *, ****. When I opened the pac...

Mar 17, 2020 by Ravinder Chahal

Wrong product received (Stylenova in) ^Open

Hi I have order smart watch with earphone. but i have received the only headphone wroth rs200 ...

Mar 16, 2020 by Javeed

Opened package received (Beardo) ^Open

I ordered two bottles of beard oil and * face wash but when i received the package it was damaged. The box was torn and even the seal of oil and face wash was opened. It can be clearly seen that those products were opened before being delivered...

Mar 16, 2020 by Deep Shah

GODREJ ELECTRONIC SAFE (Godrej) ^Open

I bought godrej safe from paytm mall and received it on *th March ****. When I opened outer packing, felt smell like when something kept in moisture for long period. I checked the label on inner box showing manufactured in ****. I tried to open...

Mar 16, 2020 by Tapesh

Cheating from financial advisory firm (Mbm Solution Services) ^Open

I got a call mentioning stock market investment tips plans and i paid * lakhs service fees in installments. I didn't get any advises and got loss by placing trades in my account without my consent. Now i feel cheated....

Mar 16, 2020 by RAVITEJA PARASELLI

Product not delivered (Limeroad) ^Open

I place the order of saree and bedsheet on **nd Feb, paid ****/- for two pieces in that order. bedsheet cost was rs ***/- in the offer provided by limeroad with that saree. eventually, I paid ****/- for two things but I received the only sare...

Mar 15, 2020 by Neha sood

Sports Shoes not delivered since 3 Months Need Refund (Nike Football Shoes) ^Open

Gladston Dsouza Ordered a pair of shoes and keep aside no intimation about delivery, there is no delivery after *-* months.. Now I do not need the shoes at all but need the money back. Paid around **** but they should pay back **,*** for all t...

Mar 15, 2020 by Gladston Dsouza

Products not delivered (Keveshop fasion store) ^Open

I palce my order on ** Feb but it's not delivered not yet.Accourding to keve fasion shop policy product delivered in * to ** days but it's already took ** days.plz help me out..my order number ****......

Mar 15, 2020 by Ritesh Tomar

Ordered for mobile and received wrong product (habataba) ^Open

I have ordered for mobile and and received glass turtle. I ever seen such a frauds.....

Mar 15, 2020 by Anil Chaitanya kumar

Fake product delivered (Flipkart) ^Open

I have ordered a Casio G-Shock watch (GWG-**** Mudmaster (G***) for Rs *****) from Flipkart.com on March *,****. The package was delivered on March *,****. When I opened the package I found it was a fake watch. I immediately lodged a complain...

Mar 15, 2020 by Ravinder Chahal

Fraud and extortion of money Mental harassment (GSN TECHNOS SKILL PVT Ltd India Gas Solutions ) ^Open

Hi, There is this company in name of India Gas Solutions who provides work from home. I completed the work on time and then as claimed by them I asked for my salary of *****/- then they started asking to pay compulsion refundable PTF charges...

Mar 14, 2020 by Raina Shekhar

I have received low quality product (Bookmycombos) ^Open

I have ordered Mi band * but I have received low quality product in *** rs but that company received ****rs. I want refund right now. Please refund me. Date **.*.****....

Mar 14, 2020 by Elumalai N

Order not delivered till now (Live your own style) ^Open

sir i had odered of luxury leather bag set on *st march **** but my order is not delievered yet. Please solve my problem...

Mar 14, 2020 by Reena naferiya

Wrong model of mobile received (Freekamal.co.in ) ^Closed

Dear Sir/Madam, After seeing add from Maharashtra Times epaper (Link: https://maharashtratimes.indiatimes.com/gadget-news/mobile-phones/realme-*-pro-refurbished-model-at-rupees-****-only/articleshow/********.cms) I have ordered refurbished m...

Jan 29, 2020 by Santosh Patankar

Order not delivered (Madrasshoppe) ^Closed

I ordered a book in that online store on jan *st week. I didn’t get any updates till now. Package is not delivered yet it’s been a month now. They even not responding to my emails. Is it fake website?...

Jan 29, 2020 by Rajeswari

Wrong product received (Myntra) ^Closed

I ordered a Myntra Product: Jacket ( Wrogn Jackets) Date of order: **.**.**** Date of receiving : **.**.**** Date of return request : **.*.**** Amount paid: Rs **** Order id : ********************* Registered contact no.: ********** Registered ...

Jan 29, 2020 by Ansuman Sahu

Refund delayed by company (Coolngirly) ^Closed

Too much time take from razrorpay side for my refund .....

Jan 29, 2020 by Vandher Chirag

Package not delivered (Wear it out) ^Closed

I booked a watch but I i didn't get it...

Jan 28, 2020 by Nitesh Magar

Wrong delivery of product (Amazon.in) ^Closed

Amazon has delivered wrong mobile case cover to me, so I returned it for replacement, it again delivered wrong product. Because of this delay my mobile phone was broken. If I had received my case cover in time this might not have happened...

Jan 28, 2020 by Anurag

Money deducted but order not received (Aldrado) ^Closed

I have placed order in aldrado and money paid through Paytm to Radha creations. Also tried contacting Aldrado but no response from them. ...

Jan 28, 2020 by Sandeep aleti

Order Cancellation on Flipkart (Flipcart) ^Closed

I had ordered a phone on Flipkart which has been canceled without letting us know. Order ID: OD******************...

Jan 28, 2020 by Ajay Dubey

Item not received (Womenclothesstudio) ^Closed

Ordered Kurtas and sarees on Oct ** **** for ****rs and paid by Paytm. Oct ** was the estimated delivery but after that their mobile was switched off ,mail id not found and website was not at all loading. I want my money back please help. the...

Jan 28, 2020 by Sujitha S

Refund not provided for defective product (Digicartz) ^Closed

This is jagadeesh kushalappa here. I'm a very regular online shopper in amazon, flipkart, jabong, Aliexpress etc. I was searching for noise cancellation ear buds and found that its available in www.digicarts.com and ordered it. But when the pro...

Jan 28, 2020 by Jagadeesh kushalappa

Wrong product given (Amazon.in) ^Closed

I have ordered a product on amazon of a price for a specific company but they have charged me same for different company product with bad quality.. so i have been cheated.. and i want to file an FIR AGAINST THEM..THANK YOU...

Jan 28, 2020 by Ketan solanki

Jacket and Wireless earbuds not delivered (Fashion Panda) ^Closed

I have ordered Denim jacket and wireless earbuds from wear it out instagram page of this fashion panda india site And payment was successful and further details i haven't received ...

Jan 28, 2020 by Parmar Parthkumar

Package not delivered (Thepocket.com) ^Closed

I Oder last **st dec ****. but no response from their side ...

Jan 28, 2020 by Jay Singh

Wrong product delivered (MyOutFitShop) ^Closed

I ordered cotton casual shirt for men full sleeves from https://theoutfitshop.co.in/, but I got different kind of shirts, that was totally different from ordered one. There is no way to communicate with this company. Only way of communication i...

Jan 28, 2020 by Awadhesh Gupta

Package is not being delivered for last 27 days (Myntra) ^Closed

Had called up their customer service from the day of delay that is *th Jan. To this day they ask for ** more hours. ...

Jan 28, 2020 by Anurag Dash

Package not delivered (Antgirl Collection) ^Closed

I have ordered for a casual shirt and the order was suppose to b deliver on **th jan but its been **th its still jot delivered to me ...

Jan 27, 2020 by Vaishali nandu dhavale

Wrong item delivered (Brandedcover.in) ^Closed

Ordered a silicone case for iPhone ** Pro Max but received a wrong item. Tried to get in touch with the company but no proper reply. It looks like the have crated a fake website from another company calle brandedcovers.in. Have been sending em...

Jan 27, 2020 by Madhu sudhanan Padmavathy Venkataraghavan

Damaged product received (Simasilk.com ) ^Closed

Parcel is damage...

Jan 27, 2020 by Shahadat hussain

Defective product received (Jiofab.com) ^Closed

Initiated return request for one of the sarees in Jiofab. I bought * sarees online on Jan *th **** and received them by Jan**th. Immediately I received the product I checked the saree and came to see the embroidery works are unfinished and the ...

Jan 27, 2020 by Sandhiya

Package not delivered (Anti girl collection) ^Closed

Package not deliverd...

Jan 27, 2020 by Baby