ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Received a defective bed from pepperfry (Pepperfry.com) ^Open

I purchased a bed online from pepperfry on **/**/****, the bed was under ** months warranty. Right from the time I got it assembled by pepperfry personnel the bed was making squeaky noiices, I complaint regarding it online and the personnel wa...

Sep 15, 2020 by Manisha

Product not received (eteesstore com ) ^Open

I had ordered a t-shirt before * month yet not received.money given by online payment.till no response from them...

Sep 15, 2020 by Yashwanth Reddy

Package not delivered (Industry Buying) ^Open

I had ordered a brush cutter from industry buying .com on ** july ****, i waited for a week and then i received a message on my number saying its delivered. I was stunned by this because i never received the product. And the website package tra...

Sep 14, 2020 by sachidananda m y

Quikr claim that if your bus not sold then fully amount will be refunded but not refunded they done (Quikr India Private Limited) ^Open

Hi I am ramesh pandey On quikr I post a free AD for * school Bus and after few days Quikr customer executive called me he claim that you buy this ad you will get more benefits like buyer will get first notify about there ad and we will make t...

Sep 14, 2020 by Ramesh Pandey

Goods not delivered and amount not refunded (Jiomart) ^Open

After placing the order, on **st July **** 'expected date of delivery' was shown as **th July, on **th July it changed to **th July and on **th July it changed to **th July. On **th July when I checked the status it mentioned 'Delivery made on ...

Sep 14, 2020 by Sanjiva Jain

Security Deposit Not Refunded by Colive (Colive) ^Open

I have vacated Colive Ruby Hyderabad in last week of July. As per the rent agreement, I was supposed to get my security deposit within ** days of vacating room(i,e,. **th August), It's been *.* months and still they haven't refunded my money. I...

Sep 14, 2020 by Shravan Kumar Mulge

Money has been deducted but order s not placed (Ajio app) ^Open

Please look into this matter. There's no customer care contact present in the app. Order has not been placed but the amount's deducted from my Phonepe account. I'm attaching the details of transaction and my ajio account....

Sep 14, 2020 by Kanika Nath

Iphone (Perfect And Easy) ^Open

I ordered iphone *plus * quantity for ***** rupee from perefect and easy deals they are not answering my calls and i want a refund...

Sep 14, 2020 by P C Lalthleni

AC not cooling poor quality material (Whirlpool) ^Open

Whirlpool *.* Ton * Star Inverter Split AC (Copper, *.*T MAGICOOL PRO *S COPR INVERTER, White) Poor quality copper pipes .gas is leaking **% at the time of installation... Return request is placed.but till date the item is not dispatched.low c...

Sep 14, 2020 by M Srinivasa raju

Product not delivered (Gonoise) ^Open

I have ordered a watch noise colour for pro* black colour order no (******) and till now I am complaining that please deliver or share the proof of delivery and they are not at all bothering. It’s been * months since ** may ****....

Sep 14, 2020 by Abhishek soni

Purchased Item not delivered (Insasta Enterprises) ^Open

i purchased an item on this website worth INR *** and made the payment through my net banking. Now there is no response from the company on the shipment or refund although i have already sent them message through all modes of communications til...

Sep 14, 2020 by Mahesh Challa

Refund Not Given (Amazon.in) ^Open

I Had Ordered * Nilkamal CHR **** MBG Plastic Chairs ( Order no. ***-*******-*******) On **st July **** At Nanded From Amazon.In & The Seller Was Kmax Nilkamal. Each Chair Was Worth RS *** & The Total Amount Was RS **** ( Txn no. ST**********)....

Sep 14, 2020 by Mangesh Ballal

Regarding missing of 3 boxes out of 4 box under awb no (Shiprocket.in) ^Open

I am a student of symbiosis institute of telecom management pune and on completion of my mba course. I had to leave the college campus instantly due to emergence of covid **. All my luggages (* boxes of total ** kg) were booked via shiprocket c...

Sep 14, 2020 by DEBRUP SARKAR

Fraud Activities of Samsung Authorized Service Center (Samsung) ^Open

Malpractises by Samsung authorised service center. After talking to Samsung WhatsApp support, submitted my Samsung M** under warranty phone on **Sep**** at service center with issue of video capturing being blurr. Service center gave jobsheet...

Sep 14, 2020 by Amit Valecha

Amount deducted but product not received Amount Rsdebited (Peltasis com) ^Open

Amount deducted but product not received... Amount Rs ***.** debited from my account ...credited to VPA razorpay@icici...

Sep 14, 2020 by Ritu saini

Amount not refunded and no response from the agency (Experience Andamans) ^Open

We have booked a trip to andhaman islands via experience andamans and we have a paid huge token amount. But still now there is no response from the agency and it's a pathetic situation. We tried reaching out all the contact numbers, but we are...

Sep 13, 2020 by Arun Prasath

Delivered fake product instead of genuine product shown in the order (Romeo deals) ^Open

I orderd the an advanced water purify faucet prized about *** from romeo deals.But they deliverd me a faucet anti-splash water saving shower-head. I no need of this item. But there is no option for return of refund in there website....

Sep 13, 2020 by Sudheesh AC

Received a stone instead of Laptop (Amazon) ^Open

I had ordered a laptop on January **th **** but received a stone instead on **nd January ****. After * months of constant calls and emails, the support told me I can't get a refund even after I showed them the video proof of unboxing the stone ...

Sep 13, 2020 by Mukesh Hembrom

Damaged product supplied (Tata Cliq) ^Open

I purchased a LG Led TV **um**** on **st August ****, which was delivered on **/**/**** and it was suggested that box should not be opened except by installation team. The team visited to install on *th September and the product was found damag...

Sep 13, 2020 by Vipin Kumar Bansal

Complaint against fraud in telegram rahulcustom (Telegram channel rahulcustom) ^Open

There is a telegram channel named rahulcustom, he has a group named 'Myntra product at heavy discount' there are are near about *.* k subscribers, and where he gives an offer in which people can avail Myntra Flipkart or Amazon gift cards at nea...

Sep 13, 2020 by Debangshu Dasgupta

Cancelled my product from sellers end without any information after the item has been shipped (Flipkart realme mobile) ^Closed

I have ordered realme c** on **/**/**** at ** PM flash sale, the item was successfully ordered and the amount debited from my account. I spent my time for this sale and booked the product. I received the confirmation of the product as well as t...

Aug 28, 2020 by Anil Kumar

Money deducted order not placed (Ajio) ^Closed

Around **:** of ** August I placed an order through upi and the money was also deducted. The order was not placed and did not receive any order ID. The customer care call was an automated one and I couldn't get a response and my email was repl...

Aug 28, 2020 by Jennifer zothankhumi

Refund not completed (Street Style Store) ^Closed

I haven't got the refund yet. They are telling that the refund is completed but i haven't recieved my money. ...

Aug 28, 2020 by Poojitha

Package not delivered and unable to track the delivery (Dealsaga) ^Closed

I ordered * items of amount ****.** and order # ****. Im unable to track the order nor able to contact via email and contact number. Please refund my money back...

Aug 28, 2020 by Avinash A

Package not delivered (Eteesstore) ^Closed

I have placed an order for MEN ORANGE SOLID POLO COLLAR T-SHIRT Z* on **** hrs/ ** Aug ****. Against this order, i have paid payment of rs *** with transaction id ************ on upi. But still i didn't get any confirmation massage or intim...

Aug 28, 2020 by Pradeep Dagar

Delivered another product as well as defected (Ultimate Collection) ^Closed

On ** th august i ordered redmi note * pro transparent cover .Today i got my parcel but the cover is black as well as defected....

Aug 28, 2020 by Dheeraj chugh

Payment not refund (PAYTRON INFOTECH PVT LTD) ^Closed

i send the payment for WLA ATM but for tha fake commitment and not sending my money he give the maximum dates but till not recive i payment company director deepak and vivek both not pic my call his no is-+** ***** ***** and deepak -+** ***** ...

Aug 28, 2020 by durgesh patel

Fraud (Ruhela trader ) ^Closed

Instead of orderd smart watch and tws, from Instagram advertisement of " top gadgets ", Ruhela Traders delivered local watch and earphone of no real value. Traders email id :- bharattraders****@gmail.com...

Aug 28, 2020 by Aariv Raj Verma

AMC Maintenance Issue (Ion Exacense Pvt Ltd) ^Closed

AMC Receipt number : ***** , client ID *****. Respected sir / Madam , I have purchased AMC on dated */*/**** from your company . From then onwards no one has come for maintenance purpose...

Aug 28, 2020 by PRASANNA

Amount paid for portable projector but not recieved and emailid amd phone number is out of service (Dealsaga in) ^Closed

I have booked portable projector in dealsaga.in site. Amount is also been paid through online but no responce from booking date to till now. Email and phone number is not working. Please dont purchase from that site....

Aug 28, 2020 by Doddapaneni Jaya Krishna

Refund not issued for fault in VU Tv panel (vu 43 inch LED TV) ^Closed

Bought a tv in **** from flipkart with * year extended warranty. Panel went off on **st August. Technician came and informed that tv will be replaced. On contacting customer care they say they will issue refund amount. Been a week and nothing h...

Aug 28, 2020 by Yash Vora

Order not received (399 Shopie com) ^Closed

I have placed my order on **/**/**** till today that is on **/**/**** my order is not delievered. I have paid *** for t-shirts. I want it back...

Aug 28, 2020 by Rohit kamble

I have recharged to wrong account so by any mode I have to get back (Midasbuy ) ^Closed

Actually I have recharged UC in wrong pubg account. Ya I accept that it was my fault to not to check again the id but also they I. E the website is not refreshing the old I'd. So I am here to request u to by any how in any manner I am willing...

Aug 27, 2020 by B Dhanush

Received faulty product (Flipkart) ^Closed

I received a mobile from flipkart on July *rd .I realized that i received faulty product.So i kept return request immediately with * days return policy ends up.But flipkart people approached me wantedly after * days policy ended.Now they are sa...

Aug 27, 2020 by Sudheer Alla

Item not working (Muveacoustics Zeeva Electronics private ltd.) ^Closed

The aux cable of headphone was not working and i contacted them for * months but there was no reply and I had to purchase another aux cable wotbout mic too. Now they not even responding when I am wishing to send them the parcel for replacemen...

Aug 27, 2020 by Deepak Bansal

Wrong product delivered (Vedik saree) ^Closed

I have oredered a Saree, they delivered a cheap cloth, different from the description, design...

Aug 27, 2020 by Sasmita Sahoo

Order not delivered Status marked Delivere No refund (Jiomart) ^Closed

I ordered multiple items, order id *****************A on **th of aug ****, till date i neigther received my order nor the solution from them. I though cancelled my order on **th aug as they were not delivering it now they have mention status ...

Aug 27, 2020 by Jyoti maurya

Cheap product delivered and not refunding in bank account (Keruas) ^Closed

I ordered a kurta set from the site KERUAS on **/*/** which was delivered to me after * weeks. The package contained a very cheap item which looked completely different from the descriptions and pictures in the site. So I asked for returning th...

Aug 27, 2020 by Adila

Item missing from order Number (Jiomart) ^Closed

I have placard the order from JioMart Order number :- *****************A Invoice number :- *************** Invoice amount:- ₹**,***.** When received * packet for ** item I have ordered. But once I checked found that Mother dairy cow gh...

Aug 27, 2020 by Manoj Sharma

Refund not credited in my account (Flipkart) ^Closed

I ordered cellphone from flipkart and paid rs **** through debit card. Then unfortunately my order was cancelled by flipkart. But refund of rs **** not credited to my account. I waited for ** days to get refund but refund not credited in my acc...

Aug 27, 2020 by Amit kumar