ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

DTDC Package not Deliver (DTDC) ^Open

Tracking Number: *D******* Product was failed to deliver status was stuck from **th Nov. Called Customer Care more than ** days send several mails and raised their online ticket. But till now did not get my shipment. No proper response from th...

Nov 18, 2023 by Sreeram

Promised service not provided and asking for resubmit documents (Cpp Assistance Services Pvt Ltd ) ^Open

Dear Sir/Mam, I am Mr. Mayur Balaji Mamidwar, My CPP Membership No. IAH******. I had taken CPP protection plan few months ago through CPP Assistance Services Pvt Ltd. and I complained to CPP that I got fraud in RBL bank credit card on **th ...

Nov 18, 2023 by Mayur Balaji Mamidwar

Whirlpool Received damaged product and is not taking return (Whirlpool) ^Open

I ordered a whirlpool fridge from WStore (whirlpool official store) on **th October and received the fridge on *th October. Installation engineer from whirlpool opened the fridge and reported that the fridge had a dent in the front. I then sent...

Nov 17, 2023 by Goutham N S

Continued Account Blockage and Its Consequences (Flipkart Internet Private Limited) ^Open

I must express my deep grief and frustration over the continued account blockage and the lack of any meaningful actions taken to resolve this issue. It has caused an immense amount of trouble, and I find myself in a highly precarious situation ...

Nov 17, 2023 by Swarn Prakash

Think Learn Private Limited Byjus Request of Cancel the Byjus Course Immediately (Byju jee) ^Open

Hi Team We enrolled our daughter in *th grade to Byju's JEE foundation course (*th and **th grade) with new tablet option (which contains the course material) on Sept *st ****. To our surprise after our fee payment when the mentor team contac...

Nov 17, 2023 by Pratibha

Poor quality furniture (Durian furniture) ^Open

Quality of Octavia dining set chair is very poor. the netting fabric came off within * months. Durian's repair head admitted to poor quality fabric but said you will have to pay extra to get repaired....

Nov 17, 2023 by ABHISHEK VINOD GODRE

Fraud seller no product no refund (Lapalfa) ^Open

Order ***** placed on Oct *th **** for ASUS C**N**** (**Whr battery). seller shipped **Whr battery. after contacting, reverse pickup was done; after that, neither right product was shipped nor refund was done...

Nov 17, 2023 by Paul

Package received wrong Parsel damaged also one leg pant only without finishing (Glowroad shopping app ) ^Open

I ordered * th november Fancy Rayon Nyra Cut sequence Embroidery kurta set. ** November i received wrong product (damaged one leg pant without finishing not received kurta and dupatta). I placed returned order within * minutes after delivery....

Nov 17, 2023 by Harsha Burande

Order item not even shipped (vlebazaar com) ^Open

Ordered * items from this vlebazaar.com on **-Oct-****, it's been ** plus days and they didn't ship the product. Raised multiple tickets in their website, they are closing without even informing me. Even for calls saying they are going to ship ...

Nov 16, 2023 by Rajendra

Package Not Delivered (Reliance Digital) ^Open

I placed an order with Reliance Digital on Nov-** and my Order No: RDF********. I placed my order on Nov -**th and till now(Nov **th) the order is not received and no concrete answer or SLA from the Reliance Digital team. The order is suppos...

Nov 16, 2023 by Pratibha

Detected two time convinence fee (Paytm Pospaid) ^Open

I took **** from paytm postpaid they mentioned *.** processing fee so they detected **** rupees again next month before bill generation they ask to pay ** rupees extra as a convinence fee I tried to reach customer care so Many time still my iss...

Nov 16, 2023 by Devakar Balachandran

Furniture not delivered (Royaloak Furniture) ^Open

I had ordered a furniture online on **th Oct and the prmised delivery date was *th Nov. Since then there has been no proper response from Royaloak. They are not providing any response on email. Customer care does not have any proper details. Th...

Nov 16, 2023 by Senthil Kumaran

Cake order cancel on November 5 th 2023 still not received refund rude behaviour customer support As (Winni.in) ^Open

I purchased the cake in winni app in Play Store order is cancelled by cake change' cancel and refund they told they insisted still I am asking for a refund customer support executive rude behaviour not polite answer the call when I will wait fo...

Nov 16, 2023 by KarthiKeyan m

Refund rejected by flipkart (Flipkart.com) ^Open

My name is Mahesh Kathane Order ID - OD******************,(Mob no-**********) I ordered iPhone **(***GB) on **th sept **** and it delivered to me on **rd sept ****. I insist delivery person to open that parcel then he opened and I got an empty ...

Nov 16, 2023 by Mahesh Kathane

Fake product of generation Airpods pro received from amazon online shoping (Amazon) ^Open

Fake product received and no return/replacement was given by amazon: Ordered Airpods Pro *nd generation from amazon online shopping on **/**/****, which I had received the product on **/**/****. The product serial number was not matched with ...

Nov 15, 2023 by Rajesh Surada

Non delivery of online order (Dmart) ^Open

I ordered dry fruits through ad shown on Instagram Order No.D******* ordered on November *th. Payment Direct pay to seller via upi ...

Nov 14, 2023 by D A Viswakumar

Not giving refund on cheap product (Surtisilk) ^Open

I had recently ordered a product which came today . It was a COD order . The product delivered to me is very cheap and completely different from the one mentioned on their website. I request for a return via their official email id and gave...

Nov 14, 2023 by Ramsha Ali Khan

Defective product with multiple defects (Dell India ) ^Open

defective product with multiple defects...

Nov 14, 2023 by Dipti Beura

Refund rejected repeatedly (Flipkart) ^Open

My sofa cum bed is * inches smaller than as written in product description, yet my return is rejected repeatedly....

Nov 14, 2023 by Rudrajit Samui

Amount not refunded (Flipkart) ^Open

We have ordered a blacer in flipkart and placed a return request as size didn't fit to me.We didnt receive any kind of updates reg product pickup and all of a sudden refund request was cancelled by flipkart and when we contacted them they are d...

Nov 13, 2023 by Krishna

Wrong Product delivered (Flipkart) ^Closed

Order id:- OD******************. Subject :- Received totally different product and ekart pickup man rejected to take product back. Description:- On ** August **** I have ordered stainless steel cooker from flipkart, and it got deliver...

Sep 20, 2023 by Rahul Dangwal

Refund not initiated (Flipkart) ^Closed

I placed an order on **st August and it got cancelled but Flipkart is not refunding the amount and its already **th September. I want to take legal action on this company...

Sep 17, 2023 by Amit Roy

Refund policy (Flipkarts) ^Closed

Orders profile Name Mohd saber Mohammed Abdul zaffar ********** ********** Order ID - OD****************** Mi X Pro *** cm (** inch) Ultra HD (*K) LED Smart My order placed on sat **Aug ****- **.**pm i will choose my payment method is...

Sep 15, 2023 by Mohammed Abdul zaffar

I want refund my amount (Insta transfer biz pvt ltd mumbai) ^Closed

my name gnana udayam from tamilnadu pin ****** I paid for insta franchise service for my pincode.before the payment service available in your pincode after the payment your pincode our services not provided I invest my money * lakhs so I want r...

Sep 12, 2023 by gnana udayam

Refunds not given (Clovia) ^Closed

I am literally weeping from last one month. I wasted my so much precious ** hours in contacting customer support. But they are extremely fraud people. They have eaten up all my hard earned money. They have no fear of God. They picked their retu...

Sep 12, 2023 by Upanishad Rohira

Video call blackmailing (Telegram and whatsapp) ^Closed

I used to start telegram one week before.. Due to my loneliness I searched some dirty talk ladies in the telegram.. I found the group called chat with girls.. In that all boys are trying to chat the girls auntys and paid girls.. Somebady have d...

Sep 12, 2023 by Nadarajan

Fake product recevied (perfumejunction in) ^Closed

I had ordered Giorgio Armani Acqua Di Gio Pour Homme (*** ml) from this website on *th September, ****. I received the product on *th September, **** and paid via Cash on Delivery. The product is absolutely fake. The logo on the bottle is poorl...

Sep 09, 2023 by Jashandeep Singh

Did not processed Refund after cancelling order (OnePlus) ^Closed

I had ordered a Nord * *G device from Oneplus on **st July. I cancelled the order on *nd August due to change of promised delivery date *th to *th august. I waited for * days for refund and contacted customer service. They asked me to wait for ...

Sep 05, 2023 by Debartha Chakraborty

Blocked account (Snapdeal credit) ^Closed

I order or return so many product but when I choose bank mode for refund it always came to snapdeal credit mode... When huge amount collection on this... My account has been blocked... I can't get my * thousand amount...

Sep 04, 2023 by Zain Belgaumkar

Service Charge Processing charges not refunded on failed transactions Customers are asked to bear ch (No Broker) ^Closed

While paying rent using NoBroker App, there was processing charges taken around ***rs. However after multiple followups, customer care kept on saying, today, day after, ** hrs & finally they sent mail saying refund imitated. But refund is only ...

Sep 04, 2023 by Roshan

Not giving cancellation and refund (Byjus) ^Closed

Respected Sir/Madam, I am writing this complaint to bring to your attention the issues I have been facing with BYJU'S Ed Tech Company, as a consumer of their IAS coaching course. I believe my rights as a consumer have been violated...

Sep 03, 2023 by Mandeep Singh

Wrong inferior product delievered (Vle Bazaar Gurgaon) ^Closed

I ordered online PORTRONICS AUTO ** POR-*** bluetooth device on **.**.**** and made the payment of Rs ***/** as advertised on VLE BAZAAR company's web site. My order was booked by the company vide order number ******* dated **.**.****. The ord...

Sep 01, 2023 by Sanjay Ellawadi

Complaint regarding XUV 300 Mahindra (Mahindra & Mahindra) ^Closed

I have bought XUV *** in January. Now the car is giving problem and the company is saying it's manufacturing defect . And will be resolved when we will receive that part . And I have sent mail on ** August to GM of indraprastha automobile servi...

Sep 01, 2023 by Vivek malik

Cant pick up my product (MEESHO PAYMENTS PRIVATE LIMITED) ^Closed

[Devank Rajput] [Your Contact Information] [**/September/****] Customer Support Team Meshoo Application [Village-Ranawali,post-Raja ka tajpur, district- bijnor ] [Bijnor, Uttar pradesh, ******] Subject: Complaint Regarding Product Return Issu...

Sep 01, 2023 by DEVANK RAJPUT

I made a deposit of INR to my astropay wallet via gpay UPI but it still hasn t credited to my wallet (Astropay ) ^Closed

I made a deposit of INR ***** to my astropay wallet via gpay UPI but it still hasn't credited to my wallet while the amount has already been deducted from my bank account. I have emailed astropay support team sent them payment receipts and bank...

Aug 31, 2023 by Saravanan

Received spoiled product (supertails.com) ^Closed

I have received spoiled cat food items,the item i ordered was tuna in jelly and i received thick paste form and also smells very bad. I am not able to feed my cat at all. The agent told me to send the photo after opening it but now they are den...

Aug 31, 2023 by Skalzang Dawa

Missing products (supertails.com) ^Closed

Received missing products, i ordered ** packets of Kennel kitchen cat food but only received ** packets on **th via Ekart shipment. Kindly deliver the rest of my products supertails.com order id ST***********...

Aug 30, 2023 by Skalzang Dawa

Refund is not getting initiated (Myntra) ^Closed

I returned a watch of Tommy Hilfiger of Amount Rs. **** ordered from Myntra on **nd of August and on **rd they initiated a refund but it was failed after that I complained several times and they asked me for my bank details * times but they are...

Aug 28, 2023 by Priya Choubey

It s been 3 months Haier service has taken the money but not been able to fix my AC issue (Haier india ) ^Closed

I have Haier AC which was bought in **** and currently is out of warranty. In May **** the AC stopped working, so I approached Haier customer care to fix the issue. On June * ****, technician from Haier authorised local service center sent a te...

Aug 27, 2023 by Kundan Kumar

Money not received in bank account (Teen patti royal) ^Closed

I did the withdrawal on **/**/**** after ** hours it returns to my game account than again I did withdrawal on **/**/**** but not received in bank account and after talking with customers care they didn't respond me and after mail they told me...

Aug 25, 2023 by Rajpalsinh vaghela