ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Serial number mentioned on the invoice is incorrect (Asus India Flipkart) ^Open

I bought laptop from Flipkart last month. For warranty extension or to avail warranty I want product serial number on my invoice. Invoice issued by flipkart doesn't have correct serial number on it. It's a mismatch from my laptop's original ser...

Jul 10, 2020 by Amit Kumar

Wrong products delivered (Tkameez.com) ^Open

I ordered * Graphic printed Tshirts from Tkameez, They delivered the wrong products, I e-mailed the support team They reverted me back assuring me that they will look into the matter, after that I sent them * emails more and they didn’t reply...

Jul 10, 2020 by Dev Siddh

Wrong item delivered (Mongoosekart.com) ^Open

Hi i had ordered for a white kurti with green print slit from mongoose kart viewing my Instagram post. Before ordering when i enquired about the product on *th jun ****, they informed they do have return or exchange policy of * days and also pr...

Jul 10, 2020 by Bhavana S

Package not delivered (Stylofebric) ^Open

I ordered a top from Stylofebric on ** June **** through their instagram page. It was said that the product will be delivered on ** July ****. I have been messaging them for the shipping details but they are not responding. They have also delet...

Jul 10, 2020 by Pooja

Package not delivered (Club Factory) ^Open

I have ordered a black short meddy **** from club factory before it was banned but now i can't track for my order. kindly refund my money....

Jul 10, 2020 by POONAM AGRAWAL

No confirmation for order placed (House of lehengas) ^Open

I had ordered lehenga for the subjected order id on **th of July **** and i have not received any of the status if it is packed or dispatched. I have paid the amount already and still now no updates....

Jul 10, 2020 by Neeharika Arun

Item not received (Club Factory) ^Open

i ordered an item in club factory as on july ** **** the payment also done. my order number is SO**************...

Jul 10, 2020 by KODAVANTI PURNACHANDR RAO

No message from bulk mm (Bulk mm) ^Open

Useless.....I can't even get a single msg frm them....nor my order.....I sent them emails but didn't get a reply.....I suggest that pls don't do shopping from this app ...

Jul 10, 2020 by Meenskshi Arora

Order Not Recieved (Rees52) ^Open

I ordered some Electronic Items from the website on * July **** but since then they haven't replied to me anything about my order, whether they have shipped it or they have canceled it. I don't know why they are not responding to their mails al...

Jul 10, 2020 by Gulshan Mishra

Product is not yet delivered (Jaldifatafat.com) ^Open

I have placed request on *th May ****, still there is no progress on product delivery, though got an email order is in process. Order ID# ********* Product Info: * × Battery For Jio WiFi Dongle H***** **** mAh...

Jul 10, 2020 by Pranav Kumar

Package not delivered (Fossil watch) ^Open

I ordered Fossil Men Navy Blue Analogue Watch FS**** placed on **th June. It said to be delivered by *th July, it was already **th July and still my order says packed...horrible experience with myntra for the first time, please resolve this as ...

Jul 10, 2020 by Marreddi Swetha

Recived Damaged Product so i returned the product but club factory is ban how do i get my refund (Fossil watch) ^Open

Received Damage product so I returned it now club factory is ban how do I get my refund ...

Jul 10, 2020 by Faisal ahmed

Return rejected (Publisher Goyal Book Depot) ^Open

I havw orderd a book which is "SPEAK BETTER WRITE BETTER" but unfortunatly I havw recieved completly different item.I requested to return the item but i could not,return request was rejected...

Jul 10, 2020 by Abdul Warish Sheikh

Money deduct from bank but order not placed (Flipkart) ^Open

I was ordering Lakme cream and mummy poko pants on Flipkart. I filled out everything. Then I chose to pay using Google pay and the bank was United Bank of India. The amount has been deducted from my account but the order was not placed. I sen...

Jul 10, 2020 by Koushik shit

I have made the payment but order not delivered (Stylofebric in) ^Open

I had ordered on **st june and was messaged back stating I would receive my package by **th of July. But still no response to my emails about the status. The number they have provided is switched off all the time....

Jul 10, 2020 by Bijaylaxmi Bisoi

Fraud Company (Stylofebric in) ^Open

I have placed an order back on *nd July and have received a confirmation regarding payment received and the order will be delivered by **th. When till today I didn't receive any update I rang on the number given by them which was switched off ...

Jul 10, 2020 by Shivantee

Package stuck in transit for 20 days (Shein.in) ^Open

PRE PAID ORDER STUCK IN TRANSIT FOR ** DAYS. NOT BEING DELIVERED AND THE SHEIN OFFICIALS ARE NOT REVERTING BACK....

Jul 10, 2020 by Khushi Gupta

Order not delivered (Lyos) ^Open

I have place my order on liveyourownstyle.co.in. Even made online payment. No details after making payment it's more than a week now. Order id *****. ...

Jul 10, 2020 by Maniek Dobhal

Wrong Product delivered (Nonstop wears) ^Open

Received wrong product it should have been * items delivered instead I received Saree....

Jul 10, 2020 by Nosma Sangma

ONLINE ORDER NO (N95 MASK) ^Open

Order no #***** dt.*.*.** but no response till now received . IS IT A FRAUD APP. PL RESPONSE. ...

Jul 10, 2020 by NAZRUL ISLAM

Cheap quality (Scissors Clothing) ^Closed

I ordered a dress from this site on **th may **** and today I received it on**th of June ****. The product was totally different and too cheap which would be Henley of *** but for that chip product I have paid **** including COD. Now they are t...

Jun 22, 2020 by Simran shah

Tv remote not working (Mi pro tv) ^Closed

Mi LED TV *c pro remote not working...

Jun 22, 2020 by Suresh G.Gavankar

Oder cancelled but never refunded (Naughtyme.com) ^Closed

Cancelled order # **** before ** days. Not refunded still and no one giving response for queries. Naughtyme.com is a fraud website....

Jun 22, 2020 by Muthu

Package not delivered no tracking Id (LYOS Live your own style ) ^Closed

I had ordered LYOS resistance band . I did not receive any tracking Id yet. Money got deducted and packege is not yet delivered....

Jun 22, 2020 by Shivesh Srivastava

Got fake supplement from amazon (Amazon.in) ^Closed

I have oderd supplement from amazon.in they sent me fake product with no importer logo on the product. When i called the company the said they cant do anything......

Jun 22, 2020 by Chetan anand

Making fool of customer by charging high (Flipkart) ^Closed

Flipkart is showing price drop of samsung a** to ***** but onve you click ,it still charging *****/- ...

Jun 22, 2020 by Vaibhav shukla

Package Not Delevered (Jaldifatafat.com) ^Closed

I Ordered Tv On This Website. But, Still No Response From Them. I Requested To Return My Money. No Reply From Us......

Jun 22, 2020 by Hari Ganesh G

Package not delivered (LYOS Live your own style ) ^Closed

Dear Team, I have ordered ** Pieces Resistance Band on **th June ****. And payment done through online portal. After placing the order I have not received any massage or mail confirmation from their side. I have also mailed on support@lyos.in ...

Jun 22, 2020 by Viral Vijay Solanki

Fraud company Nurserylive (Nursery live) ^Closed

Ordered on **/*/**** till now products not received. More than ** mails whatsupps send no revert from their end. They are not even refunding the money....

Jun 21, 2020 by Anup Nair

4 year old phone very high price (Samsung Galaxy) ^Closed

* year old phone and very high price Phone is hanging and heating And very slow sound And dent phone...

Jun 21, 2020 by Naseem

Package not delivered (LYOS Live your own style ) ^Closed

I have placed an order but no received it...

Jun 21, 2020 by Shweta

Return not available (Ajio) ^Closed

I ordered a product in ajio and my size doesn't fit's so I request for return but they are showing I have to do self shipping I felt bad about their service than also I try to do self shipping but the given phone number by them was wrong and...

Jun 21, 2020 by Shan

Order Cancelled (Flipkart) ^Closed

I ordered phones from flipkart, and they cancelled it after shipping....

Jun 21, 2020 by Ayush Sanodia

Product not delivered to my address (Mynta) ^Closed

I was ordered a highlender shirt from myntra at ** march. on my app status shows it delivered by **march but it not reached to my address. i have complained against it at ** march and also file a return. still i continuously contacting myntra...

Jun 21, 2020 by Manish verma

Different Product Delivered (Football Central in ) ^Closed

I had ordered a pair of football boots through a Seller on Instagram, by the Account name Football Central .in , He sent me a different package and now is not even responding to my messages. ...

Jun 21, 2020 by Linson Peter

Didn t received my Refund (Shein.in) ^Closed

On ** April **** I have place an order on shein having order id*************,but due to lockdown I didn't received my order till **rd of May ****,so i contacted shein customer care regarding this issue. They told me due to lockdown we are not a...

Jun 21, 2020 by Uday Singh

Received different laptop from what was ordered replacement not allowed even though item is in stoc (Appario Retail Pvt Ltd ) ^Closed

I ordered: Lenevo Legion Y*** - i* processer - RTX **** graphics - **GB RAM - ***Hz refresh rate screen but I got: - i* processer - GTX **** graphics - *GB RAM - **Hz refresh rate screen I contacted Amazon for a replacement, but ...

Jun 21, 2020 by Manas Kale

Payment deducted but order not placed (Jiomart) ^Closed

I have ordered grocery in jiomart. Payment got deducted from upi app but order not placed. No response from jiomart customer service...

Jun 21, 2020 by Arun Kumar

VERY POOR RESPONSE AFTER SALES HITACHI AC (HITACHI A.C) ^Closed

I had register the complaint on dated **th june regarding window ac servicing & some noise in working time. same day we have received the confirmation & executive contact no. Next date on dated ** june **** executive call me & confirmed he i...

Jun 21, 2020 by DEEPAK RANA

Shirt not delivered (Keveshop fashion store) ^Closed

I orderd shirt on this site *rd march **** and oaid *** inr but product still not deliver and website also closed its fake and cheater want to file case in consumer court aganist him ....

Jun 21, 2020 by Rajesh prajapat