ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

I m a seller on meesho and customer has returned wrong product and meesho denies to give claim (Meesho) ^Open

Hi we were a new seller on meesho. Sent the first order. The customer returned some other order after being used. On filing a claim meesho support says we cant give claim as we previously filed the claim. We previously filed the claim since the...

Sep 21, 2022 by RAAM VIGNESH MV

Fraud with me (Flipkart) ^Open

This product is ordered by little child by mistakely (unfortunately product is wrost quality) I have no need of this iteam . Please help me. My order no. (OD******************)...

Sep 20, 2022 by Rajput kuldeep singh

Bad customer service and asking more amount (Colive) ^Open

I booked a PG with colive on June *th, **** and moved to the PG on June **, ****. From the moment I stepped into the PG there were problems like bad support and constant threats from the property owner as Colive didn't transfer the full money t...

Sep 20, 2022 by Jen Thomas James

Ordered Item not delivered and seller did not refund the amount back (Market place Facebook ) ^Open

I ordered two blouses in Market Place Facebook on **th of Aug and paid Rs**** to the seller online. Seller Name - Puja Debnath, Phn- +************. Since then I didnot receive the item and even multiple time asking to cancel the order and re...

Sep 20, 2022 by Songprikta Sarkar

Wrong Product Delivered (Mynzyi ) ^Open

This is regarding an online order from Mynzyi.com made by me on **th April ****. They had delivered and wrong product to me and I had asked for a refund on mail but it has still not been processed from their side. Order No: Order:#MZ****. Mynz...

Sep 20, 2022 by Pawan Sardool Hora

Byju s not refunding amount and causing harassment (Byjus) ^Open

On **/**/**** Byju’s senior counselor visited my home and convinced me to register for a three-year online classroom course for my child Rudraksh. He told us clearly that I can cancel my order within ** hours of the booking or within ** days ...

Sep 20, 2022 by Amit Kadian

BYJUS course cancellation (Byjus) ^Open

Byjus , My son has taken Byjus class through online , we are not agreed to Pay the online classes initially , they forced us to pay and give the option of cancelling the course within ** days , so that we will get the full refund , I have paid ...

Sep 20, 2022 by Antony Jero Venciya

Defective product Meesho app lic customers order (Meesho App) ^Open

Saturday ** September at *:** pm I received a wrong order which was placed my house,but was delivered at my house and when I contacted the customer care of Meesho they are continuously delaying me with countless no of queries which is wasting m...

Sep 20, 2022 by Alka dhakne

Order not delivered but company is claiming that they delivered it (Faces Canada ) ^Open

I have placed an order of Rs **** for the products of faces Canada and amount was paid online. Placed order on ** Sept but received only * product out of * but company is not helping me with the delivery issue and also claiming that they have d...

Sep 20, 2022 by Kadambari Shinde

Money (FX Expert Traders Option) ^Open

A lady is there her Instagram i.d :- duara_annabelle_fxt_expert she has taken ****rs from me and said me that you will get **k in *-* days but now she blocked me on insta when i asked her about my money. She has stolen so many peoples mo...

Sep 20, 2022 by Aakash

Burnt food delivered (Swiggy Bundl Technologies Pvt Ltd ) ^Open

We ordered ** Veg puffs and ** egg puffs for an office party, and received burnt Veg puffs. It couldn't be eaten by anyone. When I tried to file a complaint with Swiggy support, they refused to let us upload the pictures. So, I emailed customer...

Sep 19, 2022 by Lavanya

Byju not canceling course (Byju ias) ^Open

Byju ias package was delivered on July **,****.Byju's is not canceling ias subscription. I was told by advisor that course can be canceled after ** days window. I couldn't cope up with the course so When I approached Byju's to cancel the cours...

Sep 19, 2022 by Fayaz N

Fraud grocery website (Wevado) ^Open

I placed an order of ** kg mangoes on wevado.in but did not receive anything. I had paid online. The upi id is paytm-********@paytm and corresponding name is Vaibhav Creation. Their support email id is also invalid. Kindly help. ...

Sep 18, 2022 by Suriti Chakrabarti

Commission not received and lost money (Suhit Trading Private Limited) ^Open

There is a website called www.amaraaa.com of this company called 'Suhit Trading' of Kolkata which offers a part time job of brand promotion and then provides commission after completing their tasks. I deposited *** first then got *** as commis...

Sep 18, 2022 by Vaibhav Prabhudesai

Unfair Charges for messages autotriggered by Vodafone Vi SIM on roaming (Vi India) ^Open

In my Vi Postpaid bill for August ****, There are charges for ** International Messages and * National Message (amount is around *** INR + GST). The messages seems to be auto-triggered by Vi Sim upon entering into a roaming area/Network cha...

Sep 18, 2022 by Monika Tantia

Toothpaste (The viaty) ^Open

The product date is expire...

Sep 18, 2022 by Kapil dev

Product is not yet delivered (Ferns Petals) ^Open

I had ordered for two photo printed coffee mugs on *rd Sept(order nos. ******** & ********) with one day delivery i.e by **.**.****. But on **.**.**@*.**, I recieved mesage saying "delivery attempted'. This was idiotic update as i was at home ...

Sep 18, 2022 by Bheemappa Bandikeri

Product not delivered and amount not refunded (Oneshopdeals com) ^Open

I placed the order on the *th of June **** . I have not recieved a return of funds as well as promised by the support staff (**********) only whatsapp. Im writing this complaint as on **th September **** and all i get from them is " we will do ...

Sep 18, 2022 by NDL

Fraudulent product delivery (Folksfab) ^Open

I have received a completely cheap quality, totally different, and damaged product from folksfab. Also the order was a combo of * suits but received only * suits. Their website link is this https://folksfab.com/shop/ Now they are unreachable ...

Sep 18, 2022 by Praneta Trivedi

Full package is not delivered (Winni Cake Online) ^Open

Order ID - ************, Cake delivered but Chocalates are not delivered.. Initially before order pickedup , I want to cancel as the price is too high and the delivery time was not meeting my expectations and they are not delivering the items w...

Sep 18, 2022 by Venkat Kumar

Wrong size delivered (Myntra) ^Closed

Within a month this is my *rd complain against Myntra . Recieved an order yesterday and it has a tag intact with it but the price tag was missing . As soon as i recieved the parcel i send the screenshot of the tag that wrong size delivered an...

Jul 14, 2022 by Reeti

Refund for moneyback plan (Nobroker) ^Closed

I bought a moneyback plan worst Rs **** on Sunday at around ** AM On *th July, ****. I asked for refund of the services on the same day at * PM on *th July, ****. I told the RM also the same thing, since my company will be providing work from h...

Jul 14, 2022 by Shivam Khosla

Defective product delivered replacement delayed indefinitely (Flipkart) ^Closed

We ordered an LG ** inch *K Smart TV on **th of June from flipkart for our parents at Aluva, Ernakulam, Kerala ( Order ID: OD******************) Invoice generated on **th, delivery was from Bathla Teletech Pvt Ltd, Ship-from Address: Madhakonda...

Jul 13, 2022 by CHETHAN V S

Item not delivered delivery date was july (Myntra) ^Closed

Ordered an item few days back and today ie ** th july it was to get delivered but not delivered . Customer care has no answer regarding the misplaced product. Customer care only says that refund has been initiated and wait fir ** days . Withi...

Jul 13, 2022 by Reeti

Cancelled order due to delays NO Refund (Elite Elevators K Ramanathan Co) ^Closed

Placed an order for Stairlift from Elite elevators and due to delays on their end, cancelled the order After cancellation, they are refusing to refund the advance payment. This stairlift was for my aged cancer fighting mother Timelines as ...

Jul 13, 2022 by Darshana Mitesh Chothani

Refund not credited (Amazon.in) ^Closed

I return Amazon basic Fully automatic washing machine *.*kg. Return reason not work properly after **/** minutes automatically stop that's reason I return. *rd June **** I return this project but till didn't receive my refund. I call to Amazo...

Jul 11, 2022 by Aditya kailas Rathod

Short grocery delivered by ITC (Itcstore In) ^Closed

I had ordered * units of Aashirvaad ghee but received only * units. For the rest * units I had sent a mail to their support team but for the past * weeks they are just looking into the matter with no resolve....

Jul 07, 2022 by Alok Shyamsukha

Return request not accepted and refund not issued (Jiomart) ^Closed

I had purchased HP Ink cartridge on **st May ****.I received the product on *th June.It is out of warranty. I had purchased HP***CR***AA Ink cartridge,black and color from JioMart on **st may **** and I had made a pre-payment of the entire...

Jul 07, 2022 by Arup Kumar Kar

Prepinsta Denying Refund (Prepinsta) ^Closed

I bought PrepInsta Prime's * month subscription. But all the material that they advertised was not present and the customer service was extremely rude and unhelpful. So, I applied for a cancellation of my membership * days after I purchased it ...

Jul 06, 2022 by Ritabroto Ganguly

Order not delivered yet by Dmart Ready (Dmart) ^Closed

May I know the issue with this order? can you please deliver this shipment? I ordered this on *nd July **** its been * days already and I haven't received it yet. original slot time- * July **** Is this the type of service provided by Dmart? ...

Jul 05, 2022 by Pallavi

Products ordered and paid for are not delivered (Ajio Online Application) ^Closed

Ajio has taken the order requests but failed to deliver multiple orders. Only * out of ** orders placed are delivered and rest of them have been cancelled from Ajio side without notifying the customer about the cancel. And now they want custome...

Jul 05, 2022 by Sheeba

Produced is not Good and they not sent what we choose item (Jewelry) ^Closed

Wrong product sent, that to that is notGood... Plz refund our Amt, as dlsoon as possible... ...

Jul 05, 2022 by Sajida begum

Compressor replacement complanint pending since April 11 (Whirlpool) ^Closed

Copying the same mail in the same format that I have shared with whirlpool team for which I haven't received any response... I had purchased a **** Protton refrigerator on **/**/**** from the Adishwar store Chikmagalur(Bill attached). ...

Jul 05, 2022 by Dhanya

Wrong model received from same brand (Flipkart nike) ^Closed

Sir I am order a Nike winflo * Running shoes from Flipkart. I have dileverd another shoes of same brand. Wrong items received from same brand issue with me. I have also unboxing video of this shoes.I am raised a request for that but Flipkart re...

Jul 05, 2022 by Chandan Yadav

Cancellation of Byjus Subscription (Byjus) ^Closed

I subscribed Byjus course for my two daughters on ** June **** by paying ***** rupee and rest through emi which will start from *th July , However my daughters didn't like the course so I applied for cancellation of subscription on ** th June...

Jul 04, 2022 by Praveen Kumar Shrivastava

Perfume not delivered (Perfumery.co.in) ^Closed

I have placed an order for Club De Nuit Intense for Men ***ml Eau de Parfum by Armaf on **th June ****, my order no #PPI-SX**************XX, i was waiting for a week so they deliver. But I haven't received the product yet. Though i have been co...

Jul 02, 2022 by Arjun babu

Refund not recieved (Myntra) ^Closed

Its been almost **-** days my order was picked up but not recieved yet. No help from the customer service. * items were returned and * cancelled but not recieved refund yet for all the * items. Total amt was Rs **** (This is the respo...

Jun 30, 2022 by Reeti

Replacement was not provided by flipkart (Flipkart) ^Closed

I purchased an aquaguard from flipkart and i got the delivery after * days.the next day the installation was done and we found fault in the sensors and light.but the technician fixed the issue and told me not to use the water for drinking for *...

Jun 30, 2022 by Ritesh Mohanty

Delivery Slot given for for Birthday cake delivery against extra charges giving Delivery Mode Ex (winni cakes) ^Closed

Order No. ************ While placing the order the delivery slot was *-** which means *am - **am. If it wass for ** long hours slot than that should be ****hrs - ****hrs OR *AM - **PM at the time of doing the booking and placing he order. Aft...

Jun 30, 2022 by Sanjeev V Nayak

Scammed by Intellipaat (Intellipaat Software Solutions Private Limited) ^Closed

My name is bharath ,I've enrolled in Certified Ethical Hacking v** course with exam voucher on intellipaat on (Apr ** ****) by paying them **K, before enrollment they promised that they will provide Exam voucher for the course and it entirely ...

Jun 29, 2022 by Bharath