ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Two Packages wrong deliver (Meesho App) ^Open

Two packages wrong delivered *. Jivika refined semi stitched suits * .do not write what product is *. House no *** gali no. * b block uttrakhand Shastri park delhi ****** ...

Oct 14, 2021 by Mubashra malik

Non delivery of product and misbehaviour by Reliance Digital (RELIANCE DIGITAL ) ^Open

I have placed an order for Boat Smart Watch Storm RTL Active Black at INR ****.**. The order was placed on *th October **** and the delivery was scheduled on *th October **** within * hrs. However, still the order has not been delivered and the...

Oct 14, 2021 by Biman Chandra

Wrong food delivery (Swiggy) ^Open

I order Kung pao bowl from excellent dumpling .but send me wrong items itstead Kung poa bowl ..when I'm complain this issue to customer care .they refused for refund ...

Oct 13, 2021 by Anupam ajay pratap

Snapdeal Not Refunding the courier charges I paid nor replying over Email (Snapdeal) ^Open

I have ordered Gas Geyser which they sent faulty. When I Asked about Return, they told me to courier it and they will pay the courier charges. Now I have paid INR *** for courier and they have stopped responding over email and chat....

Oct 13, 2021 by Raksha Thakkar

Facebook ad payment failed and don t refund (Facebook India Online Services Private Limited) ^Open

i have made an transection to facebook india online services private limited towards facebook ad campaign on dated *th October time *;** Am, This transection successfully done from my side but amount is not added in my facebook Ads Accounts,...

Oct 13, 2021 by BHUVNESH KUMAR SWAMI

Ordered Churidhar Recieved Sari Worst Quality one Trying to return No option there No contact number (aqsafahion myshopify com) ^Open

Ordered Churidhar,Recieved Sari, Worst Quality one, Trying to return, No option there.No contact number, Mail send. no response...

Oct 13, 2021 by Muhammed Basheer

Discrepancy in serial number of Sony Bravia on TV and Tax Invoice Warranty given by Flipkart Incide (Flipkart OmniTechRetail) ^Open

I had lodged a complaint with Flipkart regarding Discrepancy in serial number of Sony Bravia W***G (priced at Rs. **,***) on TV and Tax Invoice / Warranty given by Flipkart, on October **, ****, which is being handled by Flipkart ecsalation t...

Oct 12, 2021 by Vinay Chavan

Order status shows delivered but not received (Myntra) ^Open

I got a message saying that the item is delivered. But I haven't received it. When I called them they are saying the item is delivered after confirming otp. How can they verify it if it is not send my me at all. I want refund. ...

Oct 12, 2021 by Sruthi Varghese

Receiving fraud order from Ship rocket with cod (Shiprocket) ^Open

Hi Sir, Please be informed that Iam receiving a fraudulent parcel with COD . Yesterday (**th October ****) I received a parcel with COD of Rs *** , but as soon as I opened the package the parcel was a fraud order which none of my family ord...

Oct 12, 2021 by Neha Nayal

Fake package delivered (Messo) ^Open

On *th I ordered a gown - L size using Messo app. Today I received a package from Messo with different mobile number. In the package I got one old saree along with used Tshirt. ...

Oct 12, 2021 by Suprajit Dhar

Product not deliverd and neither the refund received for the product till date (Myflowerapp com) ^Open

I placed for an order for a birthday cake on *rd of October, **** through this website with Order ID - ********* but my order was never delivered and they informed me only at night when my order was about to be delivered that they cannot delive...

Oct 12, 2021 by Savinay Surbhik

Flipkart has cancelled my order without any prior notification (Flipkart) ^Open

Sir/mam my registered mobile number of flipkart is **********,and i have ordered a metronout jeans of rs *** with order id OD****************** And they have cancelled my order without any prior notification,i called the customer care they tol...

Oct 12, 2021 by Shubham gupta

Defective used items (Kharidiye.com) ^Open

I ordered a keyboard and processor from them. The keyboard was badly refurbished and only lasted a few days. The order for the processor was only acknowledged after repeated queries and proof of payment. When it finally reached after two months...

Oct 12, 2021 by Yanger Imchen

Order is not confirmed even after payment is completed (Infinitydeal in) ^Open

i have ordered three pairs of crocs on **/**/**** . I have done extra payment for shipping too . But they are saying order is not confirmed . I want my product to be delivered ....

Oct 12, 2021 by MOHAMMED ZAID MAZHER

Package not delivered (Cred App) ^Open

I have ordered Anveshan ghree from cred app on ** September **** and the expected delivery time was *-** days but the product hasn't been shipped till now it's already ** days and no update on my order.. .i want my refund asap...

Oct 11, 2021 by Abhay Yadav

Hello, I have paid my Level Up Loan Amount Rs. ****/- towards Truebalance from Google Pay on **-**-****. But it is not updated yet in the Truebalance App. But the amount was debited from my Account. They said it will refunded to my account wit...

Oct 11, 2021 by Mallikarjuna Rao G

Laptop Damaged after giving it for service (MSI Microstar International ) ^Open

The laptop(MSI GS** stealth thin *rf) that I have bought on Amazon in ****. I was having issues with my laptop. Initially, I have taken the laptop to Hyderabad MSI authorized service center they have taken a look at it and told me I have to ge...

Oct 11, 2021 by Dushyanth Chowdary Yanamadala

Fraud (Apple iphone) ^Open

I visit their instagram page and i booked an iphone from them and pay the amount he demands but after that i didn't receive anything . After payment , he didn't recieve calls and didn't replying of my messages and they block me from their inst...

Oct 11, 2021 by Avdhesh singh parihar

Package not Delivered (Flipkart) ^Open

I have ordered Apple i phone ** mini from flipkart from Big billion days on *nd of October. On *th of october the status of the product whicha has been shown to me was that the product is out for delivery. In most of the cases when any product...

Oct 11, 2021 by Harsh Sehgal

Got Defective Earphones (Crossbeats) ^Open

I've ordered this CROSSBEATS TORQ wireless earphone on **/**/**** from CROSSBEATS India, when I received the product on **/**/**** and I opened the product from the box and I saw that the product was used so that I've placed a return order on t...

Oct 11, 2021 by Savan Patel

Product not received but Money deducted (Abuggy com) ^Closed

I Ordered A Sony Headphone With Order No. #****AY Worth RS **** And It Showed Will Be Delivered By *-* Days And Still I Have Not Received The Product And Also No Update. In The Website It's Showing Order Confirmed Only Till Date. I Tried Calli...

Aug 30, 2021 by Raushan Kumar Jha

No cancellation of Course (Byjus ias) ^Closed

I m a student purchased Byjus IAS programme for Clearing UPSC as my goal with some discussion with family. The material came all by the day after i paid **** registration fees and make documentary procedure. ( After the all material reached h...

Aug 30, 2021 by Ritik Zambre

Order didn t deliver (Myflowerapp com) ^Closed

Order a bouquet for my brother on his bday,they promised * hour delivery but that was only money trap, more than ** hrs and i got nothing not even an apology....

Aug 29, 2021 by Upasna

Refund not initiated (Meesho App) ^Closed

Hello sir, I am Vaishali Verma, from Uttar Pradesh. I ordered Wia Fashion Attractive Fancy Kaftan worth of *** with Order #********** . I initiated return request and on ** June **** item picked up on ** July **** and till now I didn't ge...

Aug 29, 2021 by Vaishali Verma

Flipkart Order On Hold (Flipkart) ^Closed

I had placed an order of Apple Laptop on **th and I was asked to upload the PAN Card since the value was more than * lakhs. I also uploaded it and I was asked to wait for **-** hours so that the product will get dispatched. Till now it’s been...

Aug 29, 2021 by Jishnu Prasad H R

Policy Not Updated on Mparivahan (Policy Bazar) ^Closed

- I purchased a policy for my car from National Insurance through policy Bazar app on **st July ****. - My policy is not updated yet on M-parivahan. - I contacted Policy Bazar several times for the same through email and phone, Registered com...

Aug 27, 2021 by Nemchand Daas

Jeeves cheating in the name of Extended Warranty (Jeeves Consumer Services Private Limited and Flipkart) ^Closed

March **** - Purchased TCL IFFalcon ** inches TV through Flipkart at Chennai While installation purchased extended warranty for * years from Jeeves. Total expense - ***** Dec **** - The TV Panel started flickering with red shade on all * corn...

Aug 26, 2021 by Bhuvaneswari

Books package not delivered (undefined) ^Closed

I had ordered books worth ****/- from ***bookstore. I received an order on **th August in which there were only * copy of * books each. The books were torn/damaged. I immediately contacted Mr. Karthik BM (the concerned person) and informed him ...

Aug 26, 2021 by Pragnya Pavan Prasad

Damage product (Lenskart Solutions Private Limited) ^Closed

Repeatedly getting damage not fine products and damage with in two months and customer service is worsted . yerragudiharshavardhanreddy@gmail.com...

Aug 26, 2021 by Yarragudiharshavardhanreddy

Refund not received (Football monk ) ^Closed

Order #***** Was Placed On August **, **** And Is Currently cancelled I Have Called On There Number But No Response And Also Mailed Them But No Response There Too... I will now initiate the complaint to the consumer forum and court if don't g...

Aug 26, 2021 by Abhay Yadav

Premium of Policy Paid But Not Yet Renewed and Got Expired (Bajaj Finserv Private Limited) ^Closed

I am Sainathan Ganesh Iyer from Pune. My father took the Mediclaim Policy through Bajaj Finserv through EMI Account (***GIPGC******) for me. The policy was "Manipal Cigna Pro Health Group Insurance Policy". The policy expired was supposed to ex...

Aug 26, 2021 by Sainathan Ganesh Iyer

Refund issue (Woovly India Private Limited) ^Closed

My name is fathima ,,i have given order in woovly on ** August and the time was **:** pm then exactly by **:** pm means within ** minutes i have cancelled the order.. From then i have contacting the customer care number also i have sent an ema...

Aug 26, 2021 by Shaik fathima

Package not delivered (Ferns N Petals (INDIA) Private Limited) ^Closed

I paid for an international delivery to my sister in UK by **th Aug. The package is not yet delivered by the company. They are saying that I have provided wrong address and asked me to share address proof. I shared all documents and they are st...

Aug 26, 2021 by Tanuj Sharma

Package not delivered (Football monk ) ^Closed

Order #***** was placed on August **, **** and is currently Processing. This has been showing since past one week no updates on the order.. I have ordered psg customized home kit I have called on there number but no response and also mailed...

Aug 25, 2021 by Abhay Yadav

Fraud in purchasing from Meesho (Meesho) ^Closed

Hi sir / madam. With due respect I want to say that I ordered an item from Meesho on *nd August ****. But I received wrong item which cost is ****. Leter i complaint many times to meesho Costomer Care Service regarding this item. Complaint no ...

Aug 25, 2021 by Saham Moheet

NOT delivered the item what i ordered I ordered a cake and indoor palnt but only cake delivered but (Myflowerapp) ^Closed

ORDER #********* Walnut Chocolate Cake MFA**** ₹***.** Ordered: * ₹***.** Pothos Plant In Best Dad Ever Mug MFA**** ₹***.** Ordered: * ₹***.** But delivered only cake but not plant...

Aug 24, 2021 by Bhargavi

Order not delivered (Pepperfry.com) ^Closed

I have ordered "Bradley King Sized bed with Hydraulic Storage in dark walnut colour by Evok" on pepperfry.com on ** July **** for Rs **,***. ***% payment was made upfront. The website tracking shows order has been delivered on ** Aug **** at **...

Aug 24, 2021 by Rahul Dasgupta

Package not delivered (Myflowerapp) ^Closed

I have ordered a cake for my brother's wedding anniversary. I paid for the cake **** including fixed time delivery also. I haven't received a NY email confirmation. I was a bit doubtful and called to customer service so many times, noone picked...

Aug 23, 2021 by Reshma Rajan

Ordered Jersey Paid No response (Football monk ) ^Closed

I ordered jersey from Football Monk on **th July amounting to Rs***.**. They told me that there is some issue with stock and it will arrive in a week or so. It's almost month now, no respone despite writing mails to them every week. I just w...

Aug 23, 2021 by Saksham Kaistha

Oneplus customer service (OnePlus) ^Closed

Hi. I got oneplus wireless Bluetooth earphones last year and this year its mic doesn't work properly. Due to lockdown the service centres were not opened. Then i contacted the customer care hundreds of time and then they told me to download the...

Aug 23, 2021 by Sumridhi gautam