ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package not delivered (Lenskart) ^Open

My order id is#**********. I have placed the order on *st march **** at lenskart store,Diamond Plaza mall,nagerbazar and paid Rs.****/- for two spectacles. In the lenskart app the package is expected to be delivered by *th March but today is ...

Mar 11, 2023 by Avisek chaudhury

NoBroker not refunding my token amount after cancellation (Nobroker) ^Open

I have shortlisted a property (NB-*******, * BHK Flat In Platinum Pleasant For Sale In Nizampet) through NoBroker team and agreed to buy then paid the token amount of Rs. *****/-.on Sun, ** Feb, ****. Later on I cancelled that property due to w...

Mar 11, 2023 by Krishna Kaarola

Myntra not picking up product (Myntra) ^Open

I had ordered one jeans from Myntra app with Order ID # ******* **************. This jeans is very large and substandard quality product. It looks like used and dirty. So I requested it's return. But nobody came for pickup. I waited for three d...

Mar 11, 2023 by SHIVANI VALECHA

Refund not delivered (Amazon) ^Open

Hello Sir, Mene * March **** ko, Woodland Men's Dubai Khaki Ankle Boot-* Kids UK (GB *******) order no. ***-*******-******* Amazon se purchase kiye. * March ko vo delivered hote hai. Vo ghar pe family members ne open kia to paya used or old p...

Mar 11, 2023 by Sanyu kuntal

Wrong Product Received from Flipkart (POCO Xiaomi ) ^Open

I ordered POCO M* *G phone from Flipkart on **th February**** but I received a defective iphone ** on March *, **** . I provided them screenshot and asked for replacement but it was rejected. I didnot received any message from flipkart support...

Mar 10, 2023 by Kanav Raina

Late delivery i want to cancel order but they charge full (Swiggy) ^Open

Yesterday I ordered pizza at *.** pm first delivery time shows ** min than they told me ** min after that I want to cancel ordered because I know that they don't delivery it in ** min so they are going to charge me full so I didn't cancel the o...

Mar 10, 2023 by Vishwas Nigam

No broadband connection for Airtel Black (Airtel ) ^Open

No internet connection provided after switching to Airtel Black, even after paying the advance. No response to mails and no update to complaint filed on call since last many days. Field agent is unreachable. Kindly refer to mails from RM******...

Mar 10, 2023 by Rishabh Mittal

Wrong Food item delivered refund initiated on March still the refund is not processed by zomato (Zomato) ^Open

On **th Feb, My mother had ordered a Golden delight Pizza from Chicago pizza , she was served a Paneer Pizza, My mother instantly complained about the same to Zomato, Zomato on checking the images promised a full refund of *** as compensation f...

Mar 10, 2023 by Soumyajeet Das

Wrong Overdue charges while Mistake from Propelld Team (Propelld) ^Open

I have activated ACH with my ICICI account and it should be deducted automatically which is maintaining a balance of more than * lac . First it wasn't deducted automatically from my account . Second, I did not have the option to pay from the ...

Mar 10, 2023 by Paramjeet Singh

Refund not received (Varafi com) ^Open

I booked air ticket for *thMarch from Mumbai to Kanpur. I got a call on ** Feb that my booking is aborted and I will receive my refund with *-* business days.I am following up with them continuously but they are still giving me the same reply a...

Mar 10, 2023 by Ishpreet Kaur

Overcharged at the HSR layout outlet (Firstcry babyhug) ^Open

I purchased a Babyhug tricycle and elephant sofa seat yesterday evening (* March ****) from Firstcry HSR layout outlet. For both these items post discount they charged me with Rs: ****.** which included an additional cost of their membership of...

Mar 09, 2023 by Sanjog Behera

Amount Not Refunded (Go Mechanic Spares) ^Open

I Ordered my car taillight on Go Mechanic on **th December **** and paid **** at same though online website. But till ** Jan ****, ordered taillight not received, then I cancelled order on **th Jan ****. But till today(* march ****) my amount n...

Mar 09, 2023 by Ganesh Vitthal Kadam

Wrong Product Delivered (JBL flip bluetooth Speaker ) ^Open

My order number *****************A I placed order on jiomart on *th March **** After delivery I opened the package and seen a different product from which i ordered. I have sent multiple emails to customer support but they are rejecting the i...

Mar 09, 2023 by Naga Reddy N

Torned trouser working product delivered (Meesho) ^Open

I ordered dupatta set from meesho online app and this is *nd times it happened with me that wrong product delivered to me. The very disappointing and frustrating things is that what they delivered even by mistake...well I will share pictures as...

Mar 09, 2023 by Kajol Bagga

Refund of Admission fee (Sage International School Danish Kunj) ^Open

I submitted an application for my ward to get Admission in Sage Int. School Danish Kunj in year **** for class IV in early March ****. However, due to unforeseen circumstances and post COVID opening, I write to them regarding the withdrawal of ...

Mar 09, 2023 by Ratnesh Kumar Singhai

Order not delivered (Bisleri) ^Open

I took a Bisleri * month subscription on **th December ****. The delivery date selected was Tuesday. I prepaid **** for the order. * deliveries were scheduled throughout the month, two **ltr cans each on every Tuesday. the deliveries were supp...

Mar 09, 2023 by Drisha Ahluwalia

Not refund the money and not cancelling emi (Planetspark) ^Open

I have enrolled my son for this course on *st Feb ****.Due to some personal issues I decided to cancel enrollment on *th. I talked to councilor Ankita Mishra and asked her to cancel enrollment. I called Mr Sannan Ahmed but he did not respond to...

Mar 08, 2023 by Pradeep Godse

Got fake product delivered and myntra is denying return Closed (Mynta) ^Open

I ordered the fossil watch worth of ***** for which i got a cheap watch, I created a return request, but the pickup agent denied to accept the item saying that the picture he had and the product delivered were not matching, When i contact the s...

Mar 08, 2023 by Dharani Kumar

Providing Wrong Information and Collecting Money (Upgrad.com) ^Open

I connected to UpGrad last year (****) to seek guidance and help to apply abroad (focussing mainly on Canada for a * years course only) in the year **** for the September intake. Over the phone calls and GMeet, the counselor confirmed that they...

Mar 07, 2023 by Akshaja Parameswaran Sreekala

Package Cancelled but Refund not Provided (Flipkart) ^Open

On **rd February, ****. I ordered a furniture item titled "Flipkart Perfect Homes Webster Engineered Wood TV Entertainment Unit (Finish Color - Almond Walnut, Knock Down)" OrderID: OD******************. But on the next day (**th) due to change ...

Mar 07, 2023 by Srivatsa Sinha

Pending Final Settlement and Harassment (INFINITYQUEST IT SERVICES PRIVATE LIMITED) ^Closed

I worked for UK clients for a company Infinity Quest (http://infinityquest.co.uk) , so our timings were from **:** to **:**, we were not provided with any basic security like Security Guard, CCTV, even no Corridor lights, No power Backup in th...

Jan 23, 2023 by Niharikhaa K N R

Deposited Money but still not received (Olymp Trade) ^Closed

i have Deposited Money but they cancelled my transaction and i have lost my money...

Jan 22, 2023 by NAVEEN V

Product not received (Face book marketplace) ^Closed

Product in facebook marketplace bought was not delivered and their phone is switched off...

Jan 21, 2023 by Kaarthic

Pls make my order cancel in Kurtideals in I don t want to place order but honestly I want to check w (Kurtideals) ^Closed

See actually u guys asked about amount of loss and I mentioned ***/-. It means possibility of loss in my case.Be coz I already mentioned above why I want to cancel my order.I just shook when "Kurtideals.in" confirms my order w/o asking any paym...

Jan 21, 2023 by Jyothi

Micromax IN Note 2 Oak 64 GB (Micromax india) ^Closed

We bought Micromax Note * phone **-**-**** online. A few days later the fingerprint problem came. At that time we M/s Lakshmi Communication in Tirupathi **-**-***/***, Shop No: ***,*ST Floor Central Park, Tilak Road, Tirupathi Contact Number ...

Jan 17, 2023 by SK GOUSE BASHA

Order not processed for long (Nurserylive) ^Closed

Hi my registered mobile number ********** and mail id is smehtay@gmail.com. my order was placed on * January and no progress in delivery hence requested to please cancel my order and refund to my source account immediately. I want to file a co...

Jan 16, 2023 by Yogesh Mehta

Cancellation of admission and for refund (Simplilearn) ^Closed

Hello sir/mam, My name is SD. I enrolled in Simplilearn’s course ( automation testing job guarantee program) on sat **th jan ****. And at the time of registration I paid **** and for further fees I completed the no cost emi loan process(co...

Jan 16, 2023 by Shubham Deshmukh

Refund (Jio mart) ^Closed

SIR BYING ** OCTOMBER ***** I AM OREDR IFFLCON LED TV **.BUT DELIVARED KARBON TV ** I AM RETAN TV **- **-**** BUT NOT REPALE AND RERFOUND JIO MART * MONTHS AGO NOT RESPOND JIO CUSTEER CARE AND EMPLS JIO STORER AND NOT RESPOND * MOTHS MY DAILY...

Jan 14, 2023 by VENKATASIVAREDDY EDULA

Wrong product delivered (Meesho And Xpressbess Courier) ^Closed

Maine meesho Gazzet multicolour heart shaped ring set box order kiya tha Aur mujhe recive hua hai chote bacho watch jo ki wo wrong product delivered kiya tha to maine use return request dala bar bar cancel ho raha tha fir maine Exchange request...

Jan 14, 2023 by Payal Patil

Make Up Artist Not Adjusting the Advance Amount Paid for my Marriage Reception ceremony that has bee (Asmita Sarkar) ^Closed

On **th Aug **** I have approached a make up artist to book for a make up assignment for my marriage reception that would happen on *th Feb ****. After discussing with my sister, one package was finalized and advance amount of ₹****/- was pa...

Jan 13, 2023 by Koustav Chakraborty

5018 (Meesho) ^Closed

I ordered * (shoes, boat eardopes, noise smart watch) but they send me fake and useless product. When I raised return request they didn't raise as non-QC and I complaint again and again they took *-** days but not resolved complaint close witho...

Jan 10, 2023 by Durgesh Dehariya

Fraud activity (Instagram account) ^Closed

My name is Rachel and this is my Instagram I'd rachel_matthew_**** , recently i ordered a jacket turtle neck top and pant set from an Instagram shopping page. I had updated cash on delivery, today I received my order and it was a total scam, t...

Jan 10, 2023 by Rachel grace

Item was returned but no refund (Ajio) ^Closed

Item was purchased on *th December, first the return request was cancelled by courier company then made another return request. Courier picked up the item on **th December after so much problems calls messaged and mental harassment. Today *th J...

Jan 08, 2023 by Shubham Jain

Defective water purifier (EUREKA FORBES LIMITED) ^Closed

I am employed in Karnataka Power Corporation Limited. I reside in No. */*, opposite KPCL hospital, Gerusoppa, Honnavar taluk ******. I purchased a new water purifier Aquaguard SELECT NRICH UV (GWPDNRIUV*****; ****************) ON **.**.****. Du...

Jan 04, 2023 by Srilakshmi v shankar

Od326770889845286100 (Flipkart) ^Closed

item was missing from the package but not return my amount plz call me this mention number @**********...

Jan 03, 2023 by Anarul khan

Refund not credited (Ajio India ) ^Closed

Ajio did not give the refund of my order and refund was initiated of ** December but ajio did not credit in my account or wallet...

Jan 01, 2023 by Zartab Alam

Give the refund of my order (Ajio) ^Closed

give the refund of my order Very bad services from ajio The Indian Garage co very bad services I didn't get my refund before ** days my refund initiated by ajio very bad services from ajio company ...

Jan 01, 2023 by Zartab Alam

No update even after pickup (Myntra) ^Closed

Hi, I have filed a complaint regarding this already. This is an update on that one.. Myntra had approved my return request on ** Dec and picked up the wrong product on ** Dec. Now it's ** Dec, I have been calling them regularly but i d...

Dec 31, 2022 by Ambuj Kumar

Delay in refund (Bata India Limited) ^Closed

So the thing is they sent me a refund link on **nd december. It had two options UPI and Bank Account. I selected bank account and after filling bank details a new page opened up in which i was supposed to enter the OTP. But OTP didnt came on my...

Dec 27, 2022 by Manik Jain

Refund not issued after return pickup (Amazon) ^Closed

This is re no refund provided (Rs ***) for my ORDER # ***-*******-*******. The item delivered was completely different from order placed and return was picked up by Dec** and no refund is issued till date (Dec **). I brought the product with...

Dec 26, 2022 by Shalini K