ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Delivered fake product (Crazyvit) ^Open

I ordered Ultimate nutrition Whey prostar vanilla *.** lbs on **.**.**** and same has delivered to me on **.**.**** at **.** am. I opened the parcel and found the supplement is totally fake, the container was without inner seal, and the scoop i...

Feb 14, 2021 by Randeep Singh

Online Fraud Gigolo Jobs (Gigolo Private Limited) ^Open

I joined Premium Membership of Gigolo Private Limited for Rs.*,***/-for * Months on **.**.****.After * Hours, they made my Membership License with Barcode and after providing Membership License , they provide Client Information after ** Hours b...

Feb 14, 2021 by DEVANG PARMAR

Flipkart 2400 (Cigfil Limited Shop No 70 Tumkur Rd Goraguntepalya Yeswanthpur Bengaluru Karnataka ) ^Open

...

Feb 14, 2021 by Shipra joshi

No refund and no package delivered (Tees lion) ^Open

I had placed order for * items amounting Rs. *** and amount has been deducted from my account. Payment was successfully done through bhim to upi id razor.pay@upi at *:** pm on **-**-****. But I haven't recieved any message about the success...

Feb 14, 2021 by Naval Kishor Sharma

Item not delivered (eshopie in) ^Open

I ordered an item "Musical Children Carrier Ride On Toy Electric baby walker kids Swing Car with light" from website "eshopie.in" which was online store on Shopify on the date of *rd February nearly about ** AM in the morning. The item was wort...

Feb 14, 2021 by Himanshu

Package not delivered (Teeslion) ^Open

I purchased a shirt (Men Charcoal Regular Fit Checked Casual Shirt A*S) form teeslion on ** February ****. but it is not delivered yet and not any tracking option available. it is frauds website. Do not purchase any item from this website. The...

Feb 14, 2021 by Mohit Mahawar

Money deduct but diamond is not given (Razorpay) ^Open

I paid my money for free fire to receive diamonds from the razorpay website but I can't receive any diamonds from the razorpay website plz check it or refund my money......

Feb 14, 2021 by Manas Mech

Item not delivered (eshopie in online store on Shopify) ^Open

Feb 13, 2021 by Himanshu

Hang Issue (Samsung india electronics pvt ltd) ^Open

I have purchased Samsung S**+ Mobile Flipkart Big Billion Days Sale on Oct **th in a scheme which says to pay **k and then the remaining **k in the next year to either keep this phone or can exchange this phone for another one. Its only been *-...

Feb 13, 2021 by G SravyaSri

Amount not refunded from flipkart (Flipkart India Private Limited) ^Open

Date: ** -**-**** To The State Consumer Forum, Hyderabad, Telangana State. Honorable Sir, Sub:- Purchase of mobile through flipkart – cancelled same day – amount deducted fro...

Feb 13, 2021 by Thota Chandramouli

Damaged windscreen glass (Gomechanic Car Service) ^Open

I believe the company is in a rush an didn’t even. Wait for my inputs to my previous complaint. They have damaged my windshield and all glasses with scratches ( attaching photos) no one contacted me before closing my previous complaint...

Feb 13, 2021 by Sreekumar A

Temple or handle of spects got dislodged (Lenskart) ^Open

Temple/handle got dislodged by itself , spectacle were in warranty , so i was asked by costumer care to get it repaired at the store , so i went to the store and they told me they cant repair it and it was my fault temple got dislodged ,how ...

Feb 13, 2021 by Ameya Shukla

Money refund from qnet (Qnet India Vihaan Direct Selling Pvt Ltd ) ^Open

Qnet Vihaan direct selling Pvt Ltd is a biggest scam in india. it is one of the chain marketing business that I recently got to know so many people falls victim in this scam I am one among those I have lost ****** rupees which I never able to...

Feb 12, 2021 by Tejasri Rayapati

Damaged fridge delivered (Reliance Digital) ^Open

I have purchased a fridge worth of Rs. *.**lakhs as a birthday present for my mother, in the month of December ****, as there were offers going on. Upon request they delivered the product in month of January ****. Same day During the installati...

Feb 12, 2021 by Nagadeep Devalapally

Refund (Zoomcar India Private Limited) ^Open

I had booked a car from zoomcar on **th December ****, it's almost *months, still they haven't refunded the amount back, Even though i had spoke to them few times regarding my refund status but they didn't reply a single mail which i had been ...

Feb 12, 2021 by Ranajit Biswas

Damaged product received (Paytm Mall) ^Open

I have orderd sandisk *** gb pendrive from paytm mall and i have recived damaged product the part of pendrive is damaged i want to return the item...

Feb 12, 2021 by Virendra kumar kochar

Wrong color furniture (Pepperfry furniture) ^Open

I bought * single cots from pepperfry. Firstly the pics were misleading. I assumed there is storage but there wasnt. I somehow compromised as it was my oversight. But when package was opened, the color which was supposed to be walnut snd was de...

Feb 12, 2021 by Vandana singh

Order not received (New Balance india online store) ^Open

I placed an order on Jan **th, **** on the supposedly authentic New Balance India website (https://www.newbalanceindiastores.in). I received an email confirming the order from someone called Mila.onlineservice@gmail.com. There has been absolute...

Feb 12, 2021 by Deepak Sukumar

Wrong product delivered with wrong quantity on a nonreturnable order (Amazon) ^Open

I had ordered a Muscle blaze gold whey protein *kg bucket pack but instead got a * kg muscleblaze beginners protein whose price is only **** rs. I have been following up with Amazon through their various mediums but no resolution it's been more...

Feb 11, 2021 by Amol Anand Kesarkar

ORDER NOT FULFILL BY COMPANY (Diykartin theprinner com ) ^Open

I HAVE PLACE ORDER ONLINE TO COMPANY ON DT. **/**/*** AND COMPANY HAS GIVE ME CONFIRMATION E-MAIL WITH ORDER NO AND ALSO PAYMENT RECEIPT FOR MY ORDER. I HAVE SEND MANY TIMES E-MAIL TO diykartind@gmail.com ON THEIR EMAIL ADDRESS BUT TILL DATE...

Feb 11, 2021 by HEMAL S PARIKH

Did not receive refund amount (Myflowerapp com) ^Closed

I have ordered cake (OrderID:*********) on **th Dec ****, and was waiting till **th evening. They were keep on dragging at the end they said they wont deliver items. I have asked them to refund, not even did that also . once i ask about refund,...

Dec 28, 2020 by Deepika

Money deducted but no subscription (altbalaji com) ^Closed

I had paid Rs ***/- for * year subscription but they are not adding my account. They also dont respond to any query. It seems they have done this with a lot of customer. I have used amazon pay linked with altbalaji to make payment. I regularly ...

Dec 27, 2020 by Bikashjyoti Das

Payment made no order id received (Ajio) ^Closed

I made a payment of ₹**** on AJIO for purchasing * kurta sets on **th Dec **** . But no order id has been received. So mailed to Ajio Customer care asking for refund. It's been more than * week and my money is not yet refunded. *. ...

Dec 26, 2020 by Sisira K

Refuse to provide vendor payment (Acadecraft Private Limited ) ^Closed

My company Angstrom Education Private Limited worked for a month on a content development project and after further the files are accepted they are refusing to pay my company. All the hard work of my employee are wasted and I have all the proof...

Dec 26, 2020 by Shubham Kumar Gupta

Pathways Marketing And Cosulting Group (Pathways Marketing And Cosulting Group) ^Closed

I ordered two Bajaj flashy room heaters on paytm mall. The seller ( Pathways Marketing and Cosulting group) sent me only one heater along with Invoice of two heaters. No mail ID or phone no is mentioned on invoice. I have made full video of unb...

Dec 26, 2020 by Anmol Sharma

Just one out of two items delivered (Paytm Mall) ^Closed

I ordered two Bajaj flashy room heaters for Rs**** (*** each) on paytm mall through app Order I D was same for both the heaters Cash back was received separately for the two (Rs *** each.) The parcel delivered had only one heater but the inv...

Dec 25, 2020 by Anmol Sharma

Item not delivered (Assamclicks Com) ^Closed

I had ordered a toss muga mekhla chadar on **th of November **** & paid the amount including the delivery charges through my debit card & received the confirmation immediately. But till date I've not received the product & it cannot be tracked ...

Dec 25, 2020 by Dina Pal

Package not delivered (Myntra) ^Closed

Myntra app shows my package delivered even though I did not recieve it and had cancelled it before. I had ordered H&M women pink and purple jersey crpe dress from Myntra on **nd December ****. I tried cancelling the product from **rd December ...

Dec 25, 2020 by Mrittika Chakraborty

Didn t receive refund (Boat Basshead 100) ^Closed

I've placed my order on **th december fron boat-lifestlyle.com they didn't provide me any expected date for delivery ...even after two days my order wasn't shipped so I cancelled my order on **th December ....they didn't give me my refund even...

Dec 23, 2020 by Shivam Singh

Package not delivered no contact (Sportokart) ^Closed

I ordered a Man Utd full sleeves jersey **/**, After payment I didn’t receive any confirmation from their end nor did I receive the item. When I tried contacting them through customer care service, it to was a dead end. Now I am fed up and...

Dec 21, 2020 by Abdul Hannan

Returns not Picked Up (Myntra and Ekart Logistics) ^Closed

I had ordered some garments in Myntra and out of those I found three items having the following problem: *. One Product (Campus Sutra shirt) I had ordered a Full sleeve Tshirt but received a different item which was a short sleeved T shirt *....

Dec 19, 2020 by Smriti Dihingia

Account is blocked without any reason (Ajio) ^Closed

My ajio account was blocked last month... Without any prior information. I have around *k to *k in my wallet including some refund was pending. Account access denied whenever I try to log in....

Dec 18, 2020 by Kinjal gohel

Flipkart Rejected a Refund Requesst after sending me Wrong Product (Flipkart) ^Closed

I bought a Kingston HyperX *GB DDR* RAM from Flipkart. The Seller listed was"LAPTOPSTORESS". Price **** Rupees. However instead of the product I ordered I received a Generic DDR* RAM that too of *GB and only **** MHz. I complained as soon as th...

Dec 17, 2020 by Subhranil Biswas

Refund not provided for failed transaction (Mfine) ^Closed

I had booked a comprehensive full body checkup for my mother for Sat **th morning *.** to *.** AM slot. I also paid the amount using paytm.I received a error message after payment. But amount has been debited from account but I have not receive...

Dec 17, 2020 by Kishore Kumar Kasi

Course cancellation regarding (BYJU'S) ^Closed

I'm filing this complaint again as I didn't get any solution for this but marked as offered resolution. I Have Purchased Byju's Ias Tablet Course For **** In August For Rs *****. Due To Financial Reasons, My Mom Couldn't Able To Pay The Fee F...

Dec 16, 2020 by Shanthini Priya

Return order not picked and money not refunded (Paytm Mall) ^Closed

I purchased a Liberty shoe on the **th of November from Paytm Mall. The size went a bit big for me so I placed a return request on the same day of its receipt i.e. on the *th of Dec ****. Even after the passing of ** days no one has come to pi...

Dec 15, 2020 by Alok Shyamsukha

Request for Admission Cancellation but not cancel from their side (Byjus Learning Online Products) ^Closed

Chaitali Dilip Ghogare Registration No - ********* Contact no - ********** / ********** Dear Sir/Mam, We requested for cancel the service of BYJU'S Ias table course from their company. The course was started from Sep ****....

Dec 15, 2020 by Vishal Dilip Ghogare

Package not delivered (Nykaa ) ^Closed

I purchased stuffs from nykaa during pink Friday sale on Nov ** **** for amount ₹ **** and * among * items was not dispatched so I cancelled that item and got refund of ₹***.** and remaining * items were dispatched on ** Nov **** , but it'...

Dec 14, 2020 by Della Mariyam sunny

Payment deducted but no order placed (Wrogn) ^Closed

Ive ordered a tshirt from uspl after payment there was no update when contacted they are cheating by telling youll get the refund.Please help me get back my money.Customer service is worst....

Dec 14, 2020 by Sandeep Kumar S

Denied Exchange (Ajio) ^Closed

Ajio denied my exchange due to some EAN issue I gave them the exact packaging that was delivered if there is no EAN it is not my fault and as I have seem there are lot of people with same EAN issues it seems like AJIO is denying every exchange ...

Dec 14, 2020 by Shriram Dharmadhikari