ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Refund not given for an event which was cancelled by the venue owner (Weddingz In) ^Open

We were shown a venue for the wedding in Pune by weddingz venue manager. He showed everything in the hall, as we were happy with the venue we booked the venue by giving a sum of ***** Rs via weddingz QR code. After two days we got a call from ...

Nov 20, 2020 by Sanket Yewale

Fraud on gold sale in phonepe (Phonepe) ^Open

I have purchased gold in phonepe gold safe , I sold gold on */**/**** I received message from phonepe ** he amount will credited to account.but still today I mean **/**/**** I haven't no received amount.i logged complaint in phonepe customer ca...

Nov 20, 2020 by Thalla Ayyapa goud

Order cancelled without my consent (Flipkart) ^Open

Hii, I ordered a product from Flipkart in the sale offer on *th November worth *****/- and they cancelled my product without my consent on **th November and they are saying there is a mismatch in airway bill number but is that is the case then ...

Nov 20, 2020 by Rekha Kumari

Ordered item not delivered (boxnew in) ^Open

I ordered a Tablet Teclast T** Andriod *.* *G Phone Call Tablet **.*" ****x**** MTK P** *GB RAM **GB ROM ****mAh Tablets PC Dual Camera GPS Type-C - Without keyboard × * through boxnew.in on **nd Aug'**** after seeing their ad in social media....

Nov 20, 2020 by D BALAJI

Package not delivered (Zenight in) ^Open

I had purchased a laptop table n paid money online .I have not received any update on delivery it’s been * days . There is no customer care no n no revert on mail id ...

Nov 20, 2020 by Janak vaya

Samsung core mobile (Flipkart) ^Open

I ordered a Samsung M** core (Black, ** GB) on November *, **** for my mother-in law and father-in law. The phone was delivered on November *, ****. My order ID is About order No OD****************** We charged the mobile and started comm...

Nov 19, 2020 by HANSABEN GAJJAR / DHARMESHKUMAR MODI

Wedding photo album video not delivered (Momentz Factory) ^Open

I contacted Momentz Factory which is located in WEST BENGAL at KESTOPUR, KOL-****** for making video, photo album & shot wedding pictures of my sister wedding which held on ** th February ****. Total Rs *****/- demanded to me to complete whole ...

Nov 19, 2020 by SUDIPTA BASAK

Wrong product delivered and company is denying replace (Myntra) ^Open

I ordered the product "AMERICAN TOURISTER Unisex Black CLAYTON SPINNER Medium Trolley Bag Size: M" in myntra.com using net payment, there was offer on this product, they charged me *,***/- INR. The product got delivered on **th Nov ****. And...

Nov 19, 2020 by Arun Ramachandra Upadhya

My payment not received (Cowork Sync) ^Open

I joined cowork Sync early September of target based project for *** pages for which they pay slab wise depend on pages typed by me and paid Rs.**** on **th September then after asking for software and all work details * day later on **th Sept...

Nov 19, 2020 by Hema Sahu

Refrigerator Not Repaired but charged (Parth Services) ^Open

On *st September we called South Mumbai Repair Services from JustDial for checking our fridge which was not cooling well. A person named Ramesh came and said Compressor needs to be replaced. He did that few days later but still did not work. Th...

Nov 19, 2020 by Khursheed K

Damaged Product Received (Amazon India) ^Open

I purchased Noise X* Pro ear buds from Amazon india which was delivered to us on *th Nov' ** having invoice no. IN-BOM*-*******. However after open delivery package it was Observed that product was already used , charger was missing & packing w...

Nov 19, 2020 by SANDESH CHANDRAKANT GURAV

Zodok Elite Fraud Website Zodo Kelite (Zodok Elite) ^Open

I have booked * shirt from fake Zodok Elite (Zodo Kelite) website, no response till date, from last * days website page is also showing error, i have send may mail mail on their email id i.e. zodokelitehelp@gmail.com but not response, also men...

Nov 19, 2020 by KARAN CHAUHAN

TV Servicing company M s MD Traders not returned my LCD TV 32 samsung brand till date from 6 months (MD traders TV servicing ) ^Open

My TV details: **" LCD TV - Samsung brand - Smart TV (approx. * years old). There was a technical issue in my TV, the issue was display becoming blank during watching TV and audio was continuing after ** to ** minutes display resumes. I h...

Nov 19, 2020 by Jagat kalyan kumar kavali

Package not delivered and team is not responding (Fashchic 15) ^Open

I have placed the order on *th November and the order ID *****, post which I tried contacting the team but there is no response. I go to their website to get an update but it always gives some errors. No response to our calls, messages n emai...

Nov 19, 2020 by Farheen sheikh

The Electroshoppee Enterprise Ltd Scam Instagram Store (The Electroshoppee Enterprise Ltd ) ^Open

Hi , I want to file complaint against Instagram called Electroshoppee Enterprises Ltd. They are selling I Phones at Very Cheap rate and upload screenshots of previous purchases and transaction, on **/**/**** i brought I phone ** max pro *** GB...

Nov 19, 2020 by Anita B Pawar

Tracking Details not working (E Kart) ^Open

Flipkart (Order ID - OD******************) shipped an ac through Ekart logistic FMPN********** on *rd Nov,****.Till now no shipping update.It was a replacement product so one month left ordering original product.They are not updating tracking d...

Nov 19, 2020 by Bipad Baran Dutta

Belief Mart Fraud Product not delivered from 6 months refund pending from 75 days (Belief Mart) ^Open

Placed order on **th July (*k), its been more than * months, they have no intention to deliver my order.They use Covid as excuse but continue to accept orders with usual ETA. After escalating they agreed to refund but its been more than ** days...

Nov 18, 2020 by Praveen Prabhu

Undelivered product bought online (strionline com) ^Open

Have not received any information about delivery of a saree bought on *Nov**** for *** INR, order no being **** which was bought on strionline.com, They are not answering emails or phone calls. ...

Nov 18, 2020 by Rakesh Misra

Sride Carpool Sride not redeeming wallet money (Sride Carpool) ^Open

I have been trying to redeem my Sride wallet balance to my bank account since March this year but it hasn't been credited yet. Even after repeated emails and follow ups with the Sride support team (support@sride.co) nothing has been done......

Nov 18, 2020 by Atul

Job fraud (Quikr) ^Open

I hv search for job work from home and I got a call from quikr and quikr asked me to pay *** rs first for the hr round I paid it and received a call after * dys he confirmed me the job and gv the confirmation letter the *rd day and asked to pay...

Nov 18, 2020 by Fransica

Package not delivered yet (Beautify yourself) ^Closed

I haven't been updated with my delivery or tracking link, the company only mailed me the confirmation of order on September **th and that's it. No calls, no emails or anything about any update and moreover they haven't been replying to my email...

Oct 05, 2020 by R. Jyoti

Money not refund (trendy women s kurthi) ^Closed

Product is totally different which I have seen ever.fabric is not good....

Oct 05, 2020 by Pallavi kuntamukkala

Incomplete order delivered (Jiomart) ^Closed

Saffola Gold Blended Oil * L (Jar) ₹***.** Qty: * This item clearly shows as well as it is written that the Pouch is free with the Oil Can but this was not delivered. On checking with the Customer Support, he said that it is no where ment...

Oct 05, 2020 by Melvyn Lobo

Wrong item delivered And also phone number wrongly given (Ship delight shadowfax marketplace) ^Closed

Wrong item delivered. I want refund amount will be **** rupees....

Oct 05, 2020 by Juturu Rajitha

App site not delivered with full features and ownership even after 25 days of commitment (Bookmykart com) ^Closed

I was looking for multivendor grocery app n site. I contacted Bookmykart.com thru their chat box and then Executive (executive) called, we discussed in details and then i chalked out my requirements and sent him on watsapp. Executive then conf...

Oct 05, 2020 by Niteesh Chaudhry

My withdrawal is pending (Dream 11) ^Closed

I have won **K in football match PSG vs ANG And request for withdrawal but it is still showing in pending status. Please help me...

Oct 05, 2020 by Vishal

Package Not Delivered (Sporto kart) ^Closed

Hi, I order two sports merchandize Chelsea Away ****-** With Name & No and RCB Jersey IPL **** With Name & No. I paid ****.** on *nd of October. The tracking number they provided is not working. No customer care or email is given in the website...

Oct 05, 2020 by Chanpreet Singh

Charges twice for the single set of product (Limeroad Online Shopping Website ) ^Closed

I have ordered a shrug and a top from limeroad for rs **** on **th September ****.. I did payment threw Google pay but that was unsuccessful according to them.. so they booked the same product thee cash on delivery.. the amount got debited from...

Oct 05, 2020 by Dipika das

No track of my order (Stylemart com) ^Closed

I ordered some item from this site on **.**.** but still not received The website is also closed ...

Oct 05, 2020 by Prakriti Mohta

Order Not Delivered nor any Refund yet received (watchler in thestylishclothes com) ^Closed

I had seen Facebook message about this website. When I visited the site, I found that Silk Sarees are available at very less price. So, I ordered * Sarees for a total of Rs. ***.** on **.**.**** and made payment from my Credit Card. After placi...

Oct 05, 2020 by GOVINDA SOMANI

Package not Delivered (For dot store) ^Closed

I Ordered TShirts from For Dot store... I paid the amount but I cannot yet revieved the products. Its long for ** days now.....

Oct 03, 2020 by Nawas Akram M

Seller is not giving refund for giving wrong products (Fb marketplace) ^Closed

I have orders from fb marketplace but I got wrong products when I demanded refund seller said it will take some time and eventually stopped responding and blocked me....

Oct 03, 2020 by Deepti Kalambikar

Replacement of the laptop (Hp ) ^Closed

hello there: I would seriously come to my point i.e. i made a purchase of a hp laptop whose serial number is *cd***kjkg which is a hp pavilion series a gaming laptop with ryzen * on sunday evening at * p.m. and this laptop was booted once for ...

Oct 03, 2020 by aman sehgal

Order not received from zopnow in (zoopnow in) ^Closed

Based on advertisement from youtube, i directed to the site zopnow.in. I selecte ** items worth ****.** on friday oct *-****. payment done. but no confirmarion till now. not only they deleted my username and mailid from database . they are targ...

Oct 03, 2020 by NagaMallik Raj

Package not yet delvered Not yet received any notification And also debited amount from my amount (Labelsuit) ^Closed

I have ordered an anarkali suit on **/*/**** in a Instagram page labelsuit by online payment of rs***.. After that i have received a message of order confirmation. But not yet received any dispatch details or delivery details.. I need my amount...

Oct 03, 2020 by Archana

Received dead lizard in rice packet (Jio mart Reliance Industries Ltd ) ^Closed

I Ordered jeerasar kolam rice pack of ** Kg(* packs) from jio Mart on **th September ****. Received delivery on **th September ****. On **th September I opened the rice packet and while transferring the to tin I found dead lizards in the rice. ...

Oct 03, 2020 by Manali

Return parcel picked up but no refund (Club Factory) ^Closed

My order id is SO*********. My product has been collected for return almost * months ago, but I have not yet received the refund. The status is showing as refunding in the app since a long time and payment mode is showing paytm that is also wro...

Oct 03, 2020 by Ankita Shah

Payment is successful but order is not placed (Zapvi.in) ^Closed

I have placed order on **th my payment was sucessfull but I dint received any notification like order was placed till now and my account was deleted not able to login also....

Oct 03, 2020 by Lahari Gadhiraju

Refund request pending since 21aug20 Order no (Jiomart) ^Closed

refund is pending since ** Aug **** for Order no. *****************A. Amt of Item NOT delivered(Unknown Reason) *Total(A)***.*** Amt of Items NOT accepted (due to delay in delivery) *Total(B)****.*** *Total Refund (A+B) ****.*** ...

Oct 03, 2020 by gaurav Mantri

Worthless product (Cadburry Diary Milk Chocolate The Nessle Company) ^Closed

Buyed a diary milk but it was caused with fungus ...

Oct 03, 2020 by sgirin