ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective platform for buying and selling online.

Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these things and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well. The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

1. First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Secondly, you should try reaching out to companies through Social Media. Social media are one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.

Step 2: Check it properly and make sure it is signed by a lawyer.

Step 3: Keep a copy of it for future purposes.

Step 4: Send the legal notice to the e-commerce company by registered post.

Step 5: Keep the slip or delivery report for evidence.

You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their consumer complaints resolved.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

LG Dishwasher Faulty product delivered (LG Electronics) ^Open

[Service No: RNP************] I had purchased a LG Dishwasher from LG Shoppe - Indiranagar(VIdeotronics) on **st of December ****. The goods were delivered on *-*-**** and as we had the requirement of installing them on my new flat, the dealer...

May 10, 2021 by Prakash T

Wrong cutting pieces deliverd without updating in my account (Meesho App) ^Open

I ordered frock from my customer Hyderabad... because of covid ** daily i m getting delay in shipping..I m not got any update from app..but today my customer called mi...said I got my delivery of rs ****...i thought was my order which placed......

May 09, 2021 by Snehal thakur

Blue star Worst Ac service (Blue Star Advisory Private Limited) ^Open

I bought a Blue star AC just * and half years back. And there was no cooling effect I raised a complaint on Feb * that there is no cooling effect on AC. On Feb * th a person from VCK enterprises Blue star dealer came and said the issue is that...

May 09, 2021 by Alagammai

BIRTHDAY CAKE NOT DELIVERED (Winni bakery cakes and flowers) ^Open

Birthday cake ordered, payment made online, but cake not delivered. Customer care doesn't pick call. Sent email also, no response. Tried many times to connect to customer care number, they don't pick call. Tried the app also, the chat servi...

May 09, 2021 by Siddhartha Roy

Package not delivered (Theclothero in) ^Open

I had placed an order on the **th of august **** for *** rupees and haven’t received any updates till today and it’s *th may ****. I did not know who to reach out to and found this website. Please help me get my money back...

May 09, 2021 by Aarthi N

Refund Not initiated (Samsung) ^Open

On *rd of April I place an order through samsung shop app and the order number is ***********. And on *th of april i cancelled that order because my sister got covid report positive and my family is in need of money to treat better my sister. ...

May 09, 2021 by Tahir Ahmad Bhat

Bharathi cement 53 Grade quality issue (Bharathi Cement Corporation Private Limited) ^Open

i was purchased bharathi cement ** Grade cement bags for slads when dated **.**.**** i will start slab work the cement is pasted like laddu type evrey mixxed millar times i will loss of my slab quality i was purchased total *** Bags.location Me...

May 09, 2021 by bhanu kumar

Myflowerapp Package not delivered (Myflowerapp) ^Open

I ordered cake and flowers from myflowerapp.com with same day delivery. It is already * days now and status is out for delivery. Customer support told me order was not delivered as the package got damaged due to some circumstance and now i have...

May 09, 2021 by Mohd Haider

Package wrong delivered (Shulabha creative) ^Open

We have received dress material instead of readymade dress wrong parcel delivered. Package contains cheap quality material....

May 08, 2021 by Zainab Sahil Paik

Not ordered but shipment came and money taken by delivery boy (Meesho) ^Open

We have not ordered anything from meesho but one parcel came on my husband name and money been taken from me for the parcel . Please take out the parcel from me and return back my money . It was not ordered by me ...

May 08, 2021 by Nama Rudrani

Spam Calls (Medlife) ^Open

I have registered on medlife in Dec ****. From last few months, i’m getting spam calls from medlife. I have emailed them many times to not to call me and unsubscribe my number. I have contacted them on twitter also but still i’m receiving c...

May 08, 2021 by Dipanshu Dhingra

Received wrong local product (Flipkart) ^Open

I ordered realme air buds * white color on flipkart on ** April and got it delivered on ** April but when I opened it a local cheap company product was there in original packaging of realme buds box and packaging of realme box was teared so I ...

May 08, 2021 by Vikas kkumar singh

HP Laptop Faulty Pcs and Improper Service (Hewlett Packard Enterprise India Private Limited) ^Open

I have purchased HP laptop from Amazon.in Laptop Purchase date:- ** Oct **** Laptop Delivery date :- * Nov **** approx. Laptop was delivered to my brother place and he brought me laptop on ** Nov after diwali. I started using laptop on **...

May 08, 2021 by Vivek Vijaykumar Oswal

Refund not initiated (Ajio Com) ^Open

My issue is regarding my order which I was placed on Ajio App On *rd January I placed order on Ajio site approximately Rs ***** Two Armani exchange shirt and jeans because of size issue I want return all the product But I didn’t get refund am...

May 07, 2021 by

Item not delivered Ordered months back (Tkameez) ^Open

I ordered few items from T-Kameez, After I cancelled the order I haven't received my refund. Order id : TK*******...

May 07, 2021 by Anurag Gupta

Domino s breaking Covid protocols spreading Covid (Domino S India) ^Open

On **th April, **** when I visited Dominos restaurant in Uttarpara, Hooghly, WB. I have noticed no one of their employees are following any covid protocols - from no masking to no cleaning/sanitization. So I have lodged a complaint with them w...

May 07, 2021 by Sankar Biswas

Items missing in box (Flipkart) ^Open

I lost my **** rs money which I paid for product but I didn't receive. Hence I requested to send me missing product or refund money. However, in instead of refund/resending of products which are missing in my order. My account has been blocked...

May 07, 2021 by Sreelakshmi

Corporate Bullying Rent to own policy (Rentomojo) ^Open

I rented the cell phone product under the policy of rent to own by the company in Feb ****. This particular products market price at that time was about ***** rupees and I was supposed to own it after a period of ** months as per my subscriptio...

May 07, 2021 by Prince Awana

Fraud by Eureka Forbes Company (Eureka Forbes Aquaguard ) ^Open

I Had Purchased * Years Annual Maintenance Contract Of Aquaguard RO Enhance For Rupees ****. * Months Are Still Left For The Completion Of AMC. For more than one month My RO Is Not Working And Also There Is No Positive Response From Customer Ca...

May 07, 2021 by Kamlesh Singh

Money Not returned but Item Returned (Pepperfry furniture) ^Open

ORDER ID ********* Item*: Gold Brass Analog Railway Clock by D'Dass Item*: Square Wall Mirror By Art Street (*) I had placed order, and all * products were delivered faulty. The watch was totally rusted!! Its has been * month, they took th...

May 07, 2021 by Shreya Labhane

Financial fraud on OLX rahul sharma upi payment scan QR code (Olx) ^Closed

Rahul sharma approached me via OLX chat and showed interest in buying * beds that I had posted, within seconds of the ad going live. He asked for my phone number and called me. Without any negotiations at all, he agreed to a final price and sai...

Apr 08, 2021 by Sarthak sahni

Order not executed (IBIS fab) ^Closed

Basing on the FB ad (ibis fab.com) i have placed order for a sary 'Beige designer kalamkari Linen P' placed under 'Linen sary collections' & paid on line on **/*/**. I have reminded them through their whatsup to know the status. There is no re...

Apr 08, 2021 by V sai prasad

Myntra is not giving me refund (Athena) ^Closed

I had purchase a dress of cost ***rs, my amount was debited on **th march **** but my order was not confirmed, It has been more than ** days still not received my payment, contacted the bank they said it was added to mantras account. Now myntra...

Apr 08, 2021 by Varsha

Refund (Goin My Way) ^Closed

This co. got me into the deal in a hurry, and then they took ** k as token money for booking hotel and flights, in return they showed us hotel booking ref with no attchment that hotel has recieived the amount and showed flight details without P...

Apr 08, 2021 by Ritu parna

Got defected piece (Bulbul Shopping) ^Closed

Got Defected piece...

Apr 08, 2021 by Mahima dubey

Sold Fake Package in plus GST (Justdial) ^Closed

I got a package from justdial for my business "Brainerrs Academy Private Limited" having registered number **********. A marketing manager named "Karan Khanna" came to sell this package and gave all false promises. Now from the day this package...

Apr 08, 2021 by Ravi Pratap

Return receive ki hai par return cancelld hua hai (Beauty world) ^Closed

Me foundation mangbai thi.Par usme se khali dabba thi.me return ki aur the delhivary boy ne pic up bhi karliya.magar return cancelled dikha raaha he....i want refund my money....

Apr 08, 2021 by Reena bag

Margin not received (Meesho App) ^Closed

I didn't receive my magin in my bank account ...

Apr 08, 2021 by Mehak gupta

Don t order from edealzkart (edealzkart) ^Closed

I have order of rs **** but they delivered very cheap watch ...

Apr 08, 2021 by Sagar

Received duplicate product (Dreno India ) ^Closed

i got duplicate item , also one side earphone not working, and company not return it and also not replie my mails ...

Apr 08, 2021 by Peeyush sharma

Amount debited but no confirmation of order (Label Suit) ^Closed

I placed an order and amount was debited , but did not get any form of acknowledgement ( no SMS in email confirmation ) amd even in 'my orders' section, nothing is displayed. Very dissatisfied with customer service. ...

Apr 08, 2021 by Sampa Mukherjee

Return and refund not raken (Meesho) ^Closed

I want that to return my order and also give my refund back...

Apr 08, 2021 by Niti Jain

Late pickup complain (hyper sales) ^Closed

I am a supplier on meesho your delivery partner delivery men is not come to pick my product order receive date is * april **** now * april **** delivery men is not come...

Apr 08, 2021 by Vaibhav singh

Missing Items in the Package (Amazon) ^Closed

I had ordered two items of the product Yubikey and I have been delivered only one of them....

Apr 08, 2021 by Jayesh Badwaik

Havent got my refund (Ajio Com) ^Closed

Inspite of sending mails i havent got my refund nor any response from the company. Return id #RT******** ...

Apr 08, 2021 by Satya

Want to exchange (Londhe.in) ^Closed

I ordered black and white crop top combo in small size..... But small size doesn't fit me..... I want to exchange product with medium size..... I have emailed and message lot of time on instagram but no response..... I received my on *april****...

Apr 08, 2021 by Neeti Poonia

Tried cancelling the order within time but didn t agree (The Indian fashion) ^Closed

I ordered a dress with customised stitching from this website, www.theindianfashion.in on **st March ****. Was supposed to receive a confirmation email but didn't get one until **nd March so I emailed their support team on this email address c...

Apr 07, 2021 by Gauri Kamat

Wrong products delivered (Resham dhaga ethnic door) ^Closed

This is an absolutely pathetic store and they have an Instagram handle too. The products are or very bad quality and the stitching is pathetic. They don’t reply to emails, respond to dms. Actually all the designs on the insta page is from an ...

Apr 05, 2021 by Ayesha rehman

Order Not received (Tees lion) ^Closed

Order Not received against the order #25189 amount paid through online ...

Apr 05, 2021 by Raju

Job vacancy (Yash raj films) ^Closed

Money ...

Apr 05, 2021 by Anand jadhav