ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

AMOUNT DEDUCTED BUT ORDER NOT PLACED (Blink it ) ^Open

I placed an order using blink it, the amount got deducted but the order did not process through. ...

Oct 29, 2024 by ishant meena

Wrong order delivered but company not refunding money (Ajio) ^Open

I ordered a Satya Paul saree (Order ID FN**********) ** days ago which I had ordered for my mum's retirement. But when she opened the parcel, there was a trouser in it which was really disappointing at the time. But I still had hopes that I wou...

Oct 28, 2024 by Palak

Package not delivered (Football monk ) ^Open

I had ordered a Manchester United retro kit (customizable) on **th August ****. On **th September **** I received an email from Shiprocket saying that my order has been packed and is ready to be picked but on the Footballmonk website the order ...

Oct 28, 2024 by Farida Banu

Rental Charges (Paytm Business Merchant Account) ^Open

I was having only one Paytm soundbox and Paytm was charging rental for two soundbox, so I contacted customer care on **/**/**** and raised the complaint and officially requested to close my Paytm account and also raised a request for return of ...

Oct 28, 2024 by Jantilal Parihar

OLX Scam (Olx) ^Open

My name is Dev Bhatia, and I reside in Dwarka, New Delhi. I am writing to seek your assistance regarding a troubling situation I encountered while attempting to sell some books. Recently, I posted an advertisement to sell my books and was co...

Oct 28, 2024 by Dev Bhatia

Received Wrong Product and No Response from Street Fusion (Street Fusion) ^Open

I am a resident of Hyderabad and would like to bring to your attention that I ordered a T-shirt on **.**.**** (order number AWB ************) from Street Fusion. However, I received a poor-quality pair of girls' pants instead. Despite raising m...

Oct 28, 2024 by Suresh Babu Palle

Unresolved TV Repair Under Jeeves Complete Protection Extended Warranty (Jeeves And Flipkart) ^Open

Unresolved TV Repair Under Jeeves Complete Protection Extended Warranty I am writing to formally lodge a complaint regarding the extremely poor service I have received under the Jeeves Complete Protection Extended Warranty for my VU televisi...

Oct 26, 2024 by Dushyanth

Urgent Complaint Regarding Mental Harassment and Return Denial (Myntra) ^Open

Dear Sir, Madam, I am writing to formally express my dissatisfaction with a recent purchase from Myntra platform and the subsequent handling of my complaint. Order Details: Order Number: *******-*******-******* Purchase Date: **-**-**...

Oct 26, 2024 by Hitesh

Deposits are not credited (Parimatch Best online betting company) ^Open

My Parimatch User ID is : ********* I have made a Deposit of Rs *****/- (Fifteen thousand) via Phone pending on ** September **** at **:** am with Transaction ID : T********************** and UTR ID:************ to PARIMATCH A/C to a benefic...

Oct 26, 2024 by MAHESHREDDY

Diffective product receive but not return (Amazon.in) ^Open

I ordered Acer ** inch TV from Amazon and the TV was defective, I informed about it from Amazon customer care, they created return of this product thrice. Even after making the return, my product was not picked up and now they say that I will n...

Oct 25, 2024 by RAJESH KUMAR

Order not processed (Urban jungly) ^Open

The payment was made using Google pay gateway on **st October however the order has not been processed yet as the package has not been delivered by them. There is no change in status of the order after initiating it. Their customer care doesn't...

Oct 25, 2024 by Sunil Telkar

Fraud Short termstransaction (Jalan Chemical Industries Pvt Ltd mpokket) ^Open

I have never taken loan from this shit company in account details it shows some unidentified user details and it claims that it my account so I want it to from my account ...

Oct 25, 2024 by Ashish Kamesh Swamy

Deposit not reflected (Dafa sports ) ^Open

User Shrinidhi ** my deposit of rs **** not reflected into sports account and I placed withdrawal of **** **/**/** but still not credited to my bank account. This is *th time there are doing this ...

Oct 25, 2024 by Shrinidhi S

Refund (Nykaa beauty ) ^Open

Im asking for my own money refund to nykaa since **th October **** , i ask them to cancel my order because order is late and refund my amount , but they are just trying to avoid this case ...

Oct 25, 2024 by Prarthna chettri

Complaint Against Lehenga Bazaar Fraudulent Advertising and Delivery of Inferior Products (Lehenga bazaar a instagram page) ^Open

Dear Voxy Lega Team, I am writing to bring to your attention a grave concern regarding Lehenga_Bazaar, who are engaging in deceptive and fraudulent practices, targeting unsuspecting customers. The issue involves misleading advertising thr...

Oct 24, 2024 by Rapolu Prem Sai Reddy

Flipkart Ignite Program (Flipkart Internet Private Limited) ^Open

Subject: Request for Refund Due to Non-Delivery of Services - Ignite Pro Program Dear Flipkart Ignite Pro Team, I hope this message finds you well. I am writing to formally request a refund for the Rs. ****/- payment made for the Ignite Pro ...

Oct 24, 2024 by Ankit kumar kabra

Scammed by an Instagram seller (Desi Glam Store) ^Open

I placed an order for a saree from an Instagram seller, Desi Glam Store, on October **th. The seller promised that the product would be delivered by or before October **th. I paid ₹**** online, but despite multiple follow-ups, the seller has ...

Oct 24, 2024 by Anubhuti Kataria

Urgent Resolution Required for Delayed and Mishandled Order Microwave Oven (Flipkart.com) ^Open

I am writing to formally express my dissatisfaction regarding the significant delay and mishandling of my recent order of an LG microwave oven, purchased on *nd October during the Big Billion Day sale (Order ID: OD******************). The payme...

Oct 22, 2024 by Hemant Joshi

Order not received over (Caseily accessories ) ^Open

my order was placed on the Feb ** **** was told will be recieving it within a week , called multiple times they text that it'll be delivered soon the courier service delay, it's been ** months not a word I had asked for refund multiple times th...

Oct 22, 2024 by Mohammed Abdul kareem

Completely different Item a Cheap Chinese ladies bag was delivered (Myntra) ^Open

I ordered a Mens Leather Watch on **th Sep **** on Myntra however what I received is a completely different Item - a Cheap Chinese ladies bag.I was asked by the Customer support to raise an Investigation request which I did, after * days they c...

Oct 22, 2024 by Abbas Khan

Package not delivered (Vle Bazaar) ^Closed

I ordered SONY NW-WS*** WATERPROOF AND DUSTPROOF WALKMAN from VLE Bazaar on **th July **** and paid ₹**** online. Order no #*******. The order has not been dispatched despite assurances from customer care. I have now read online the the c...

Jul 23, 2024 by Rohan Bhasin

Fraud company owner not picking calls (yourorganicsproduct) ^Closed

I placed order on ** July **** of Neem powder for plants from their website: https://www.yourorganicproducts.com/ This is a fraud company owner is not picking calls, not replying on whatsapp, rejecting my calls. It has been ** days but i have...

Jul 23, 2024 by Ishaan Rawal

Return issue (Myntra) ^Closed

I'm ordered red koskii saree ... delivered saree colour red but design is different...so I'm call Myntra and complain delivered product I'm attached saree images,tags, product box but my issue s not resolved... Myntra rejected my request......

Jul 16, 2024 by KRITY Singh

Return issue (Myntra) ^Closed

Maine koskii ki red colour ki saree order ki thi saree jo mujhe delivered hue wo red colour me hi hue but jaisa design dikha rha tha photo me waisa nii tha jb Maine return dala to mera return rejected kr diya gya ...

Jul 16, 2024 by KRITY Singh

Wrong product delivered (Mantra ) ^Closed

Maine koskii brand ki ek saree order ki thi but mujhe wrong product delivered hua hai aur Myntra return reject kr rha h Maine saree photos bhi submit ki lekin wo log approve nhi kr rhe h mera return aur matra * din ka return window hota h jo ki...

Jul 16, 2024 by KRITY Singh

Order not confirmed even after payment is deducted (Sirphire ) ^Closed

The payment for the order was deducted from my account, however, I have not received any communication confirming the order's processing either via email or in website. I have made several attempts to contact the company but I have not received...

Jul 15, 2024 by Anjana A

Refund Not Credited (RELIANCE DIGITAL ) ^Closed

I placed an order for Safe STB Vst ***d Stabilizer on **/**/****, which was automatically cancelled on **/**/****. I received a message stating that the refund was initiated and would reflect in a maximum of ** days. However, it has now been *...

Jul 10, 2024 by Tanzeem Akhter

Package not delivered (Shoppers Stop) ^Closed

I have ordered a Tissot watch worth rs *****, at that time it was showing that the watch will be delivered in *-* working days but still my watch is not delivered and when I checked with the courier service using tracking number they said that ...

Jul 10, 2024 by Pranjal Gupta

Refund not credited (Amazon India) ^Closed

I have returned the product and the same picked up successfully on ** june **** and at that time updates were shown to me that my return will get back to you till ** june and so my refund will be delivered till * july , and then after a couple ...

Jul 09, 2024 by sumit fagna

Iteam was missing from box and myntra refuse to give refund (Myntra) ^Closed

i have made order on myntra , iteam was missing in the box, package tempered very smartly . i have made complaint on myntra they said package delivered without tempered successfully so i can not issue refund. Order ID # ******* ************** ...

Jul 07, 2024 by Deepak Kumar

Missing iteam from package refuse to give refund (CMF BY NOTHING buds pro ) ^Closed

i have made order on myntra package was empty box, package tempred very smartly . Order ID # ******* ************** complain number IN********************...

Jul 07, 2024 by Deepak Kumar

Refund (Croma A Tata Product ) ^Closed

...

Jul 06, 2024 by Vrund shah

Package not delivered (Jiomart) ^Closed

Order placed on June **. Order Id *****************A. Around one week has passed, but order is not delivered. I have raised complaint to Jiomart with Ref ************ but to no avail. Hence filing complaint. Kindly help me to find a resol...

Jun 28, 2024 by Amlan Avijit Bardhan

Partial package received (Littlebox India Marketing Private Limited) ^Closed

I Placed Order #****** Of Rs**** On ** June But Have Only Received Partial Order. There No Updates Regarding The Remaining And They Are Not Resolving The Issue. The Company Has Horrible Customer Service And The WhatsApp Link On Their Website Is...

Jun 26, 2024 by Devyani Kodap

Taxspanner defrauded after taking payment and no response toward IT filing (Tax Spanner Advisors Private Limited) ^Closed

Hi I tried to do IT filing with Taxspanner and paid Rs. **** on **-Jun-**** as per their service plan for filing. But after the payment, I started recieving mails from multiple teams asking for multiple documents/details which I am aware as IR...

Jun 25, 2024 by s muthu

Order delivery denied and Refund denied (Bakingo) ^Closed

delivery person denied order delivery and bakingo denied refund. Annoying and frustrating I need my money back Order Id:*******...

Jun 15, 2024 by Suman kumar

Deposit late (Parimatch) ^Closed

Sir, One month *** rupees add but not received parimatch account. **.**.**** *** rupees add but not received parimatch account. Worst customer care service not replay Pls help sir ....

Jun 10, 2024 by Suriya

Package not delivered (Cstoreclothin) ^Closed

i bought a dress from Cstorelothin on **th April for **** rupees. They are ignoring my messages and not providing the tracking number for two months now. A month ago, when I asked about my order, they said that we would reship so I waited a...

Jun 10, 2024 by Shreya Pandey

Gps not working fake product (Flipkart) ^Closed

Flipkart se **/ **/ **** fire Bolt Oracle watch purchase kiya tha, Jo mere pass delivery hui thi ** /**/ **** ko raat mei watch ko dusre din Maine check kiya GPS work nahin kar raha tha, Fir Maine Flipkart ke customer care se baat Kiya Flipkart...

Jun 08, 2024 by ajay kumar

Problem in claiming warranty in lenskart (Lenskart) ^Closed

Dear voxya, I ordered a pair of glasses from lenskart on **rd September **** under the order ID **********. I am attaching the images of eyeglasses which are completely broken proving how bad quality of frame you have delivered to me. Further,...

Jun 08, 2024 by SHIVANI VALECHA