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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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If you are not satisfied with Zomato, file a complaint now:
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Case Details
Personal Info
Resolution
Zomato - Food order is not delivered to the correct address Open
My order has been delivered to the wrong address by the delivery executive. When I contacted Zomato, it did not resolve the issue. Rather it insulted the integrity of the customer saying that it had spoken with me confirming the correct deliver...
Sep 11, 2019 by Aldrin
Zomato - For food order not delivery Open
Online deduction amt *** , but not deliver my order ...
Sep 09, 2019 by Susil Panigrahi
Zomato - Insult Closed
This is in reference to fact that I have ordered a tandoori chicken today from you guys. Delivery boy Pankaj was trying to call me but there was some network issue due to which my call was not getting connected. Initially, this Pankaj started ...
Sep 09, 2019 by Siril Sangeet
Zomato - Zomato delivery boy misbehaved and threatened me Closed
Yesterday **.**.**** I ordered some chapattis from restaurant in Ludhiana your zomato valet call me and said that come out and take your orders i told him that gave me in my room he refused and talked very rudely and gave that to the receptioni...
Sep 08, 2019 by Mohit Rajpoot
Zomato - Regarding Need to refund my money Closed
I had an order from Hot momos and burger Pune. Due to technical issue of zomato app, it showed the wrong location so I told to delivery boy put my mentioned address on google map it will show correct location. This thing I clearly mentioned t...
Sep 08, 2019 by suhas patil
Zomato - Need to refund my money Open
I ordered food from shree rathnam in ** faridabad however app redirect the order to shree rathnam which in delhi . i had asked them cancel the order and refund my money but support technique refuse to refund the money . In support cha...
Sep 06, 2019 by Oshin Arora
Zomato - Non veg food delivered instead of veg Open
I ordered a “Make your own shwarma” from Marrakesh. I had specified for paneer shawarma but instead, I was delivered a non-vegetarian one. I'm a vegetarian since birth and caste because of today’s incidence I have deemed my religion all b...
Sep 04, 2019 by Anushka Bagul
Zomato - Not refund my full money and make excuses Open
I order two samosas on ** August of ** rupees (** Rs Paytm + ** Rs Zomato credit). The restaurant accepts the order but after a few minutes, I get a call from Zomato delivery boy he said samosa not available. I chat with Zomato executive he sai...
Sep 03, 2019 by Sachin barod
Zomato - No refund received Open
I order food from a news outlet and Zomato showed delivery time **-** minutes. But as soon as I ordered it showed time * hour. I did not have * hour to wait so I cancelled even before the restaurant accepted it and now there is no refund. They ...
Sep 03, 2019 by Manan Deep Singh
Zomato - Instead of veg food zomato delivered non veg Open
I had ordered veg noodles with veg Manchurian and veg fried rice last night (*sep'**) on zomato. I am a pure vegetarian. They delivered the same but all were non-veg. I don't know how the non-veg tasted. I started having noodles but then a chic...
Sep 03, 2019 by Narender singh
Zomato - Incorrect food no resolution Closed
This is the *rd class service which I get every time I order from Zomato. Last night order was placed for mutton rogan josh and afghani chicken what they guys did added * mutton piece and * chicken piece in butter chicken gravy on the name of m...
Sep 02, 2019 by Sarabpreet Kaur
Zomato - Fraud done by the company Open
I had been ordered from the Zomato and I had the issue regarding damaging the product. I called to the customer care executive then he asked me for some details. I received the message of deducting **,*** rupees. Please help me....
Sep 02, 2019 by Anurag sharma
Zomato - Found chicken pieces in Egg Biryani Open
I am an eggitarian and I found chicken pieces in egg biriyani which is too annoying. What kind of service are they providing? Please help me and do the needful....
Sep 01, 2019 by Chandra
Zomato - Item was not delivered Open
I did not receive my order #**********. Sent mail to Zomato support they forcefully claimed that it was delivered without any proof of delivery. On **th Aug I have placed an order to cake goals but after a long wait when I have not received any...
Sep 01, 2019 by Sanchari Banerjee
Zomato - Refund is not full and the partial refund is not credited to my card Open
I've received my order from Zomato in an absolutely filthy condition. The smell spread across the room as soon as I opened the package. I contacted the customer care and as soon as I sent the picture I got only one option to accept the refund. ...
Sep 01, 2019 by Prasanth Yenamala
Zomato - My cancellation charges were removed from my account Open
My cancellation charges were removed from my account aftet that my latest order was from pizza hut which i had without any problem. In that order also packing was spillage but thats another issue. Now when i m going to order something from my a...
Aug 31, 2019 by Lakshya kanodia
Zomato - Zomato charged double rates Open
I was cancelling order * seconds after giving the order as I changed my mind and zomato was not charging fees as food preparation was not started. It took one hour to process my request due to which I was charged incorrectly. Please see this i...
Aug 31, 2019 by Prabhat
Zomato - Zomato did not give discount even after showing discount on mobile app Open
Please refer the complaint #**********, I have already shared screenshot of the concern mentioning that the app didn't accept the promo code and showed 'no coupon codes required' for discount. After order and regular follow ups I am not getting...
Aug 30, 2019 by Shashank
Zomato - Amount not credited Open
I ordered food in ZOMATO few minutes later I got a call that they couldn’t deliver my food and that amount will be refunded in ** days but it was almost a month I got no message of credit and when I checked the app there was a message that am...
Aug 30, 2019 by Lalitha Priya
Zomato - Prepacked dry snacks not delivered/Money not refunded Open
I ordered the following on Aug **, ****, to my residence in Bhubaneswar. ****************** ORDER SUMMARY Order ID: ********** Date: ** Aug **** Black Pepper Raga (* x ₹***) ₹*** Khatta Meetha Mixture (* x ₹***) ₹*** Delivery Ch...
Aug 29, 2019 by Samar K Tripathy
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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