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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
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a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - Missing items in the order Open
I have placed an order with Zomato with Order #********** and it has been more than a day and a half that I have reported the issue on Twitter but somehow nobody at Zomato seems to care! The order was supposed to contain "A sunny Thali to beat ...
Aug 28, 2019 by Soumya Goda
Zomato - Packaging and spillage issue cold food Open
I ordered from zomato yesterday as I was already having troubles with swiggy regarding orders. It turned out zomato is even worse. They clearly refused to help me with anything. I got spilt order from them as well. Also, the food was entirely c...
Aug 28, 2019 by Ashish jain
Zomato - Order not delivered Open
Zomato app shows that the order is delivered when the order is not delivered to me. Delivery executive is not picking my call and zomato customer service asks me to write to order@zomato.com for resolution in **-** hours. At least in these issu...
Aug 27, 2019 by Venkata Rahul Gupta Illindra
Zomato - Order not delivered Closed
** ** **** ko mane Zomato apps oder Kiya tha Jo ki aj tak dilevr nahi hua h Dilevery boy ne mera order unoperson Ko delver kar diya jab mane use call kya to batamiz se bat ki and mana Zomato apps se chat bhai lakin mari kisi ne help nahi k...
Aug 27, 2019 by Neelesh yadav
Zomato - Fined with incorrect cancellation fees and refused to respond and refund Open
Issue : Cancelled & Added Penalty Of The Same Amount Due to reachability issue Truth : The rider never attempted delivery Ordered a pizza. Checked my application after **-** minutes that the rider is out for delivery. I called him and he ...
Aug 27, 2019 by Shivam Manchanda
Zomato - Order cancelled but amount deducted Closed
I ordered food in Zomato delivery boy denied my location due to heavy rain and I cancelled the order but I dont get any refund, full amount has been deducted. I sent a mail to Zemato team in reply they said will get resolve within ** hours b...
Aug 26, 2019 by Gnanasekaran
Zomato - Zomato gold terms and conditions Open
Used ZOMATO gold in Vindu Bhojnam we unlocked ZOMATO gold here but when we ordered Thali the restaurant manager said that it is not applicable for thalis but when I look into terms and conditions we didn’t find anything regarding thalis not a...
Aug 25, 2019 by Venkateshwara Rao
Zomato - Some items are missing Open
I ordered pizza,burger,french fries and a Coke from wings n pizza shop in zomato .but I received only burger and pizza and I didn't received my French fries and coke worth RS **.i complained in customer service but their are not responding...
Aug 25, 2019 by Krishna sai
Zomato - Cancellation charges on zomato Closed
I ordered from Zomato.(COD) Due to some reason I have to cancel the order within few minutes. But they didn't told me that I gave pay the panelty. Now everytime I try to order something, that amount always reflects in bill....
Aug 24, 2019 by Javid Ali
Zomato - Payment deducted order cancelled and didn't refund the amount Open
First, the amount was deducted from my account and then they cancelled the order without even knowing me. When I asked for refund they denied. ...
Aug 24, 2019 by Mohit sharma
Zomato - Wrong inouts provided and no refund is processed Open
I have ordered food and mistakenly I have ordered it on a wrong address. The person that the zomato has allocated for the delivery of the same refused to deliver it at the correct address. It was just * to * passed from the time at which I have...
Aug 22, 2019 by Navdish Arora
Zomato - Bad food Closed
Today I have ordered veg thali from zomato no. **********, I had the delivery but there was only one mix veg, chapati and rice. There was no dal or pickel. I am very unsatisfied with the food. Please improve....
Aug 21, 2019 by Sanjay Parmar
Zomato - Food not Delivered Closed
I am currently unhappy with the zomato service. I want to state the following thing which happened to me: I ordered from zomato, eagerly waiting for the order. Recieved a call from zomato delivery boy and came to know that he is at Durga Mat...
Aug 21, 2019 by Kriti
Zomato - Wrong food item delivered Open
This is to inform you that I had placed an order with order no. ********** and made the payment using paytm. In return, I have received an incorrect order. ...
Aug 20, 2019 by Priyam Misra
Zomato - Deadly pests in food Open
What is this, cockroach in food now? Just bad packaging, failed deliveries and spoiled food wasn't enough? Zomato isn't maintaining any hygiene at all and proofs are many....
Aug 20, 2019 by Soumalya Mukherjee
Zomato - Not completely delivered food Open
zomato service became worst nowadays,coming to my case.I live in chhattarpur and ordered food from KAINOS RESTAUTANT,LADO SARAI.I ordered two plate tattu dosa and one plate chicken.I got only * plate tattu dosa and chicken.Now starts the blame...
Aug 16, 2019 by krishna
Zomato - Imposed Cancellation Fees for Delivered Item or Incomplete Food Open
I order my meal from Burger King on **th Aug, somehow I did't received any call from your zomato executive or later he himself cancelled the order.When I received a cancellation message then I called executive and asked him to deliver the order...
Aug 16, 2019 by Manpreet Kaur
Zomato - Regarding cancellation charge Closed
order ID-**********. my cancellation charges has not been waived off which was charged unjudiciously.. Zomato team said that order has been confirmed and started for cooking from restaurant but when I call the agent at restro he said that or...
Aug 15, 2019 by Shivam Sah
Zomato - Damaged packaging Open
I have ordered food from khalsa dhaba mohali through zomato, when i recieved it, it was in such a bad condition that even animals wouldn't have eaten it. The packaging was damaged that too in polythene and it was looking so pathatic. I clicked ...
Aug 15, 2019 by Harinder
Zomato - Case of order Closed
I have ordered one plate biryani from gupta biryani house.that time order was not ready and due to delay I have called there and agent told me to cancel the order.so I cancelled it. But now they are charging that amount with my next order...
Aug 14, 2019 by Nidhi chadha
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Questions about Zomato
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How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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