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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zomato and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zomato
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a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - Items not delivered and items damaged Open
Hi, I'm literally frustrated with Zomato services. I placed plenty of orders with Zomato and i'm frequently using their services My worst experiences with Zomato *. Order Id :********** (Items not received) *. Order Id : ********** (Items ...
Sep 26, 2019 by Uday Kumar Mamidi
Zomato - Refund Closed
Maine aek chiken butter masala biriyani order kia tha narula se jiska price tha *** phir maine phone pe se payment kia..n mera account se paisa debit b hogaya..uske turant baad hi mujhe msg ata hai ki payment failure do din se me zomato ko mail...
Sep 26, 2019 by Smruti smaranika mishra
Zomato - Package not delivered Open
The food was not collected from restaurant, but delivery guy by name Dhanaraj said he has collected the parcel and his bike tyre got punctured, and he said in rude behavior. Order ID : ********** please check and help me in refund my amount b...
Sep 25, 2019 by Mukesh
Zomato - Wrong order delivered Open
I ordered veg double Whopper and they gave me simple burger kindy sort this problem...
Sep 24, 2019 by Rohintosh Sharma
Zomato - Package not delivered Closed
I had placed a order and updated the accurate address but then the valet called me saying it is * kn away and he wont deliver . The. I talked to some of their representative who called me and told we will not deliver the order and it is rejecte...
Sep 23, 2019 by Ghazal
Zomato - Amount deducted order not placed Open
I ordered one pizza and one wraffle from sector ** classic restaurant Noida . my account balance is deducted by *** rupees but my order was not placed. I want my money back as soon as possible...
Sep 23, 2019 by Kajol Tomar
Zomato - Zomato Delivery Boy Steals My Dinner Open
Ordered via Zomato from a local restaurant in Bangalore. Delivery boy picked up order, entered apartment, and then left apartment within ** mins... WITHOUT DELIVERING THE ORDER. In the app the delivery boy has indicated he has delivered. Delive...
Sep 21, 2019 by Deepak H
I have ordered one hot choco fudge on Zomato on September **, **** Order no- **********. After continuously contacting zomato customer care they assured me first that my ordered will be delivered in time even then it was half an hour late. Wh...
Sep 21, 2019 by Anukriti johari
Zomato - Order Not Delivered and Cancelled Closed
I had placed an order on Zomato App today vide order no. *********; and paid for the same using net banking services. Subsequently Zomato cancelled my order and all my pleas to ensure supply of the food ordered from nearby restaurant partner f...
Sep 21, 2019 by Gopal Newatia
Zomato - Ordered items missing from Zomato but charged in advance Open
I ordered Zomato to deliver from Moti mahal delux tandoori trail on **th sep, **** for * combos to my friend's house. The order was for * Veg Biryani with Raita( Raita Missing), * chaap masala with lachchha paratha( Chaap masala missing), * Ve...
Sep 20, 2019 by Shashwath Tomar
Zomato - Not receiving my order and money deducted Open
Last evening on **.**.**** at *.** pm I had ordered for chicken pakora and crispy chicken , but the rider had not delievered my food, I had been following my order, the rider has pick my order from restaurant, it will showing me ** minutes to r...
Sep 19, 2019 by Laxmi Panwar
Zomato - Zomato gold benefits denied on table Open
Zomato Gold unlocked - Sunday *th Sept **** Sunday **th May **** Gold benefits were denied on my table for SIZZLERS dish at GIRGAON * hotel in Mumbai earlier i used to avail sizzler on Gold, but p...
Sep 17, 2019 by Racheet Mehta
Order id:-********** Name :-mahmood Ihave an ordered an chicken biryani from eat fit so they r providing an safely sealed packaging so that packaging ididnt received When I have asked to delivery partner they said that in restaurant p...
Sep 16, 2019 by MD mahmood
Zomato - Cashback issue Closed
My order id is ********** I placed order and cancelled within * minute before restaurant confirm order but zoamto says that restaurant start preparing food .I want my money back .Zomato is cheater...
Sep 16, 2019 by Abhishek
Zomato - Food less delivered by zomato Open
I ordered food from zomato but I didnt received full food.Though zomato said to me for the refund but what about my time they have wasted in it.My order was not given to me full.I didnt not received my kulcha....
Sep 15, 2019 by Naveen Mishra
Zomato - Neither delivered food nor provided refund Closed
I had ordered food on Zomato ( Order No. ********** , dt.*.*.** @ *.** pm ) and paid the amount while ordering. Since payment was already made, Zomato took lot of time to deliver. Dinner time was almost getting over and Zomato had still not ...
Sep 14, 2019 by Vishal Bhalavat
Zomato - Voucher not refunded Open
I ordered Butter Paneer Masala Sub and Crunchy Paneer Sub from Fresh Pantry, Sector **, Panchkula through Zomato App on ** August **** on **:**AM. The food had a housefly and hair in it due to which I put a complaint on Zomato's app and was ref...
Sep 13, 2019 by Shubham Jain
Zomato - Delivery boy reached @ order location insteed of delivery address Closed
I have ordered yesterday from our office location to deliver the food at home address. but delivery boy reached at order location and insist to take oder, once i refused to accept at office and ask to deliver at home then he refused and call hi...
Sep 12, 2019 by Niraj Sinha
Zomato - Delivered a NonVeg Dish to Pure Vegetarian Open
Hi I wanted to file a complaint against Zomato.com. I am a pure Jain vegetarian and ordered a "Special Veg Platter Tossed In Chef Special Secret Sauce" from Schezwan Chef Building **, Aditya Mall, Near SRS Ticket Counter, Indirapuram, Ghaziab...
Sep 11, 2019 by Aakriti Jain
Zomato - Zimato gold not working Closed
The restaurents are not accepting zomato gold in jaipur from a month and they are not even refunding the amount for the membership if you ask them to cancel it . They are not providing any solution and the membership isnt working ...
Sep 11, 2019 by Aditya
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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