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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
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a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - Food item missed for kavida Open
I ordered chicken dry, biriyani and meals from nandana palace, meals is missed by the pickup guy in restaurant when we asked restaurant to send the meals they asked us to order jamun extra so that they can send both.jamun is ** rs and gst and d...
Mar 03, 2024 by Kavida
Zomato - Not followed delivery instructions forced to tale delivery Open
Against Zomato Ordered cake with delivery instructions at *pm asked to accept delivery in ** mins or no Cake and no refund also will never use Zomato to order again for rude behaviour from delivery executive and for passing on false informat...
Feb 28, 2024 by Mansi Gandhi
Zomato - Incorrect quantity delivered Open
I ordered chicken majestic from Lucky Restaurant but I received half quantity ...
Feb 16, 2024 by Prammod cheripalli
Zomato - Ghanshyam Sharma Closed
I inadvertently made two payments of Rs ***.**(total amount of rs ***) each to the Zomato merchant, and both amounts were successfully debited from my account. Upon contacting Zomato's customer service, they informed me that the amounts would b...
Feb 14, 2024 by Ghanshyam Anirudh Sharma
Zomato - Order not delivered and Fake updated as delivered Closed
I have not received my order but delivery partner and FAKE updated as delivered and no response to the calls and customer support executive also saying only sorry for this. My Zomato order number is ********** dated Feb **th ****....
Feb 12, 2024 by ASGAR ALI
Zomato - Refund not provided Closed
There was a cake ordered by mistake and was cancelled in less than a minute. I immediately called the cake shop and they confirmed the order hasn't reached them yet and that it wasn't processed. I got in touch with Zomato aand the agent Kaustav...
Feb 10, 2024 by Yolanda Ferns
Zomato - Money not refundable Open
I ordered burger and fries from Mc Donalds and paid it online already. The order shows as delivered but i haven't received the order. When i called the delivery partner he denied that he is not a delivery man. and also contacted zomato they den...
Feb 09, 2024 by Nandita Singh
Zomato - Burnt food Closed
When i ordered through zomato i got a really bad burnt chole bhature from the restaurant "vrindavanam" and after talking to their service they never let me talk to real human just there bot closes they conversation every time . -Thank you...
Feb 08, 2024 by Sarthak Bakshi
Zomato - Refund Open
Actually the food has been not delivered to me and I'm requesting to zomato for recfund but they are not responding...
Feb 08, 2024 by Konduru Dattatreya
Zomato - Bad food Open
I ordered chicken biryani today from al zaika restaurant (Kota). They gave such a bad food I can't believe it...the chicken was not fresh at all and is was releasing a bad odour I couldn't eat it. I had to throw it fully. Total waste. And aft...
Jan 26, 2024 by Abhi ghosh
I ordered from Pizza Hut where one of the items was Pepsi. The item did not arrive with the Delivery. Hence i messaged customer care to request for refund. I paid Rs. **+taxes for the pepsi but Zomato only refunded rs. **. Call center says sorr...
Jan 25, 2024 by Tushar Gupta
Zomato - Wrong penalty chargers Closed
I had ordered a suprise cake to one of my colleagues who happened to not be at home duriing delivery when the delivery person reachd i requested him yo dekivr the same * building ahead which he declined on cal n now they r not refunding my mone...
Jan 25, 2024 by Sherlyn Fernandes
Zomato - Not delivered food Open
i ordered very late night because i didn't chance get food whole day. they accept my order at smthg *:** am. than some time i check order it's seem it going to be late so i notify zomato coustomer care they told me that my order should be arri...
Jan 24, 2024 by Maulik panchal
Zomato - Incorrect order delivered Closed
My issue is straight forward - I ordered a product of xkg but it was of lesser weight. When I reached out to their chat support, they asked me to make a video and email to their support. I did that, but they just ignored me by saying they can't...
Jan 23, 2024 by Rudra Kaushik
Zomato - Spillage and bad smell Closed
i ordered food on zomato. they sended spillage food and bad smell food...
Jan 21, 2024 by suresh
Zomato - Delayed delivery of more than 30 mins Closed
My order got delayed by more than ** mins and when i requested for cancellation initially Zomato did not agreed but after much insistence they agreed to cancel and refund my amount. after * mins their delivery partner came and handed over the i...
Jan 12, 2024 by Manish Tiwari
Zomato - Food wastage Closed
I ordered food from zomato it was all messed up as the food was all spilled over wasting my whole order...
Jan 04, 2024 by Rajat Bora
Zomato - Refund is not received from Zomato more than 10 days completed Closed
I have ordered food from Toto's cafe and resturant in pachgani Maharashtra on **th Dec **** with prepaid amount of *** rupees, some how restaurant rejected the order and refund initiated status i can see on **th Dec **** **.**PM, next status ...
Jan 03, 2024 by Sandesh
My Order ID is **********. I was given meals instead of Mutton masala which is Rs.***. I did not get convincing response from Zomato team. I want a refund of Rs.*** initiated immediately for missing the item - Mutton Masala and Rs.**** for de...
Jan 03, 2024 by Pritveesh G P
Zomato - Delay in delivery and Package is not proper Closed
I made an order at Zomato with order id : ********** on **th Dec., **** (**:** PM) from a restaurant called " Andhra Bhojanam & Pulaos". At the time of order it was mentioned that this order would get delivered with in ** minutes. Order wasn't ...
Dec 29, 2023 by Sreenivas
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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