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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
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4. Get refund / replacement / damages from Zomato
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a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - Vegetable not recieve Closed
I am order * matar paneer but recieve one matar paneer. And payment is dedacted....
Aug 14, 2019 by Jitendra patel
Zomato - Charged cancellation fee Open
I ordered a chocolate bouquet from choco jaadu Kolkata worth Rs *** on ** August **** at **:** pm. I mistakenly and intentionally cancelled the order. Cancellation charged me *** Rs saying that food preparation was already begun. I call the res...
Aug 14, 2019 by Tanushree
Zomato - Zomato refused refund after assuring 4 times Closed
I had ordered food from Barbecue Nation Durgapur on **st July and fully paid online. The food was not delivered as I failed to respond to their calls. They charged me cancellation charges which are illogically defined in their policies as same ...
Aug 13, 2019 by K s sanil
Zomato - Cancellation fees Open
I had order an from Subway from Zamoto at **.** Am (**thAug) and then when try to cancel my order after * minutes, it say my order has been prepared and you are fined by *** rupees. Fine is not my concerns, my concern is how can my order bee...
Aug 13, 2019 by Rahul Shukla
Zomato - Cheated by restaurant as well as delivery boy and zomato did absolutely nothing Open
Order id- ********** I had ordered food from *q restaurant at *:** pm on ** august via Zomato. The order was confirmed and delivery time was given as **-** minutes. Even after ** minutes the delivery time was showing the same. So I contacted c...
Aug 13, 2019 by Vikas Samal
the worst app in food delivery. cancelled my order after accepting the order by the restaurant. i ordered prawns sauce which was priced as */- as I thought it was a Bakrid promotional offer. the restaurant accepted the order and after waiting f...
Aug 12, 2019 by Pinky
Zomato - Zomato charged penalty Closed
I was using zomato from * to * days.One month before i odered food from my family from zomato which nearly costed me *** rs ,they said food will be deliverd within ** min but after ** min i haven't received the food so i cancelled my order to b...
Aug 12, 2019 by Mayank Jawla
Zomato - Incorrect package Open
I had order a large size x* Margherita Pizza from Pizza Virus but they had sent me a small size one as they called me and told me that they have accidentally packed a small one *lie ,, this was my first experience from zomato and these guys...
Aug 11, 2019 by Syed Mustafa Naqvi
I ordered from KFC via Zomato on August *, ****. They delivered me a completely incorrect order. I placed an order for * chicken burgers, one chicken popcorn and one cold drink per bottle. My order id: **********. I tried to get in touch with ...
Aug 11, 2019 by Ankit Sharma
Zomato - Harassment and cheating owing to non delivery of food for prepaid order Closed
Hi, today I was badly harrassed by Zomato. I placed a prepaid order which was picked up by the delivery boy but was not delivered to me and the customer care person mentally tortured me by continiously lieng abt the status of my order and i cal...
Aug 09, 2019 by Debomita Biswas
I have ordered from a resaturant which is just *km from my place. The restaurant have accepted the offer and the food was delivered by the resaturant as shown on the app but waiting for around **mins, i recieved a call from zomato mentioning th...
Aug 09, 2019 by Parnika Shrivastava
Zomato - I received gravy but not the chicken in it Closed
i ordered a chicken from the restaurant called Kolkata New Arsalan Biryani of West Bengal Purulia when i received the chicken from the delivery boy i only got the gravy of it :( and the chicken was missing this was my first delivery!! ...
Aug 08, 2019 by sunny chourasia
Zomato - Incorrect Order Received Closed
Zomato Team,'' You should now close down your company, your customer service is too pathetic. I have booked Veg food and you have delivered non veg food. my room owner (Mr. Jain) has created a big issue on this and have given me notice to ...
Aug 07, 2019 by Gaurav Garg
Zomato - Package cancelled by zomato and no refund Open
I ordered food from zomato. My address was correct , and location got charged due to GPS problem a ***mts distance. Zomato cancelled my order. And even didn't refund my amount of ***....
Aug 07, 2019 by venkat krishna reeddy
Zomato - Money not refunded Open
Order ID - ********** I ordered food on zomato and gave the detailed address alongwith the apartment and flat number. I was travelling and could not receive the zomato employee calls for * mins and he cancelled my order and now zomato is not r...
Aug 07, 2019 by Megha Khairnar
Zomato - Food not Delivered Closed
I ordered food from Zomato and after waiting for an hour my order automatically got cancelled with Remarks as "your food cannot be delivered as you were unavailable at the mentioned address" Now Zomato is denying to give refund....
Aug 07, 2019 by Gaurav Gangwani
Zomato - Spoiled foods delivery Open
I ordered from Zomato but I got fully spoiled foods. So very shocked. The doughnut is a bad smell like a stone and I think this doughnut is * days old. Other foods all old and bad so I've immediately contacted them for this issue and I asked re...
Aug 06, 2019 by Lourdu Vinoth
Zomato - Order get cancelled Open
Placed order at *:**, with Order Number: **********. The delivery executive called me once at *:** (only once) and since I did not pick the call they cancelled my order. In the app delivery time was reflecting as ** min and I was expecting deli...
Aug 06, 2019 by Divya
Zomato - Order delivered late and without icecream all leakage no packing Closed
I placed an order of icecream firstly order came late when i called restaurant and delivery boy they talk in abusive language to a lady and when i received my order it was like horrible all icecream spoiled without proper packed thrown in bag l...
Aug 05, 2019 by Neha Mathur sachdeva
Zomato - Got non veg pizza instead of veg Open
I ordered veg pizza from zomato(restaurant name pizza republic) but instead of veg they sent me chicken pizza. ...
Aug 05, 2019 by Khushvir Rishi
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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