Zomato
- Prepacked dry snacks not delivered/Money not refunded Open
Samar K Tripathy filed this complaint against Zomato on Aug 29, 2019
I ordered the following on Aug **, ****, to my residence in Bhubaneswar.
******************
ORDER SUMMARY
Order ID: ********** Date: ** Aug ****
Black Pepper Raga (* x ₹***) ₹***
Khatta Meetha Mixture (* x ₹***) ₹***
Delivery Charge ₹**
Taxes ₹**
Promo - (ZOMATONEW) (₹***)
₹***
***********************
The residence address was chosen from zomato location map. But the food was not delivered as the location was incorrect. I wrote to zomato stating that the pre-packed and dry snacks have a self-life of ** days. I can collect from outlet or zomato refund my money. But they refused to refund.
This is a packed, pre-prepared and dry snack ordered. If not delivered at the address that doesn't mean that they were wasted. I spoke to the delivery guy Rakesh at ***** ***** and he returned the material to the outlet as he called right from the outlet and did not move an inch. This order Order ID: ********** was declined due to wrong address whereas Order ID: ********** was delivered by correcting the address.
This proves that Zomato is cheating on customers. Please ask Zomato to pay back customer.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Zomato
Resolved
Frustrated? File a Complaint
Rapido
"I would like to thank Voxya for helping me in the resolution process. Rapido agreed to reimburse the expenditure amount and paid as well."
Rajani Kanth C
Related Complaints
Zomato - Delivered food which was already eaten Closed
Today I ordered pizza from a restaurant through zomato. And when i received it I was completely shocked opening the pizza which was eaten from inside.. I don't know it was either delivery guys fault or Restaurant's.Its really disappointing as a...
Jan 10, 2023 by Aisha Shaik
Zomato - Undercooked food plus late delivery Closed
I ordered food which was delivered late but that was not all even after taking so much time it was undercooked. I reported the matter to customer care they said we can not do anything in this regard you should have checked ratings and after few...
Jan 10, 2023 by Kavita
Zomato - Charge Extra amount nd didn t gave change Closed
Your delivery boy name Narayan take Extra charges and didn't gave change....
Jan 08, 2023 by Shruti Sharma
Zomato - Money debited from account but order not placed on Zomato Closed
I placed an order on zomato on */*/**, the money was deducted from my account but the order was not placed. ...
Jan 07, 2023 by Arundhuti Sinha
Zomato - Order Was Cancelled Without Any Refund Closed
Order Was Cancelled And Had Been Told That I Will Receive Refund Of Full Amount Of ***.** Frm Sunkari A Support Executive And Later On Frm Muskan Frm Zomato Escalation Team Told Me That I Will Receive A Refund Of ***.**...Both Told Me It Will B...
Jan 06, 2023 by Mohd Irfan
