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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zomato and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zomato
But before filing a complaint, you should
a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - Zomato Delivery Partner Vimalraj C Misbehaviour Open
I am writing to formally lodge a complaint regarding the conduct of one of your delivery partner during the delivery on ** sep **** I have ordered food from kasthuri bhavan order id ********** , the delivery partner is very rude and drunk his n...
Jun 18, 2024 by Manjula sudhakar
I used to be a zomato delivery partner but due to unfortunate reasons I decided to quit but while I used to work I had deposited some hard earned money in my delivery partner app. When I was in need of very badly then restricted me from withdra...
Jun 17, 2024 by Arpan subramony
Zomato - Refund not credited even after sever followups Open
I was promised a refund on the *th of June within ** hrs. I haven't received an explanation for the said refund nor the refund itself. ...
Jun 14, 2024 by Nikhil Patil
Zomato - Stale food delivered Open
I had ordered Fusilli pasta combo from Toscano, Whitefield through Zomato. It includes pastry, salad, bread, pasta and aracini. Cream of pasta is completely milky not having creamy texture or test. Salad has leaves which has turned black rather...
Jun 13, 2024 by Amisha Kumari
Zomato - Delivery person theft Closed
The delivery person came and given the parcel while going the owner new chappal was wered and went out. Now the owners are asking to pay the amount of ****. The evidence also with me. Where should I attach here....
Jun 05, 2024 by Deepika
Zomato - Assassination of religious sentiments Open
On * June midnight, I ordered veg biryani from one of the outlets through Zomato. But they delivered Chicken biryani. Instead of understanding my sentiments and giving solution, they have not only ignored my complaint but have assassinated my r...
Jun 02, 2024 by Meghna Bindra
Zomato - Zomato Delivery partner harassed me with cash on delivery option Closed
I ordered from Zomato some food of Rs ***.When delivery partner arrived he asked me to pay the amount through online..when I told him I have *** rs he told me he had no change I told him I will pay you *** rs please give me a change of *** rs h...
May 29, 2024 by Susmita Mukherjee
Zomato - Unduly Charged for service deficiency by Zomato Closed
COMPLAINT SUMMARY: - Zomato grossly failed on their service delivery assurance, despite charging an extra fee for PRIORITY delivery. - Zomato harassed the customer by refusing to accept their responsibility or provide a fair compensation. ...
May 24, 2024 by Vikramjit Singh Sahaye
Zomato - Stale food delivered online Closed
Order ID ********** , I ordered special boneless chicken biryani. But I received stale food with a partially eaten bone on top that somebody eaten. I will complained and asked for my refund to Zomato and also to the restaurant for giving me st...
May 22, 2024 by Poosarla Vishal
Zomato - Refund not received Open
I recently ordered prepaid KFC chicken from Zomato with order id : ********** and found hair strands in it!! I complained this to Zomato customer care and they accepted that it was a fault!! They instead of giving me a Full refund, they gave m...
May 22, 2024 by Prabaal Baruah
Zomato - Food Quality issue Open
I ordered food from one of the restaurant listed in Zomato app. After receiving the food I found out that it is stale, very bad smell was coming from it. I immediately contacted zomato support, they told me that send them an email. I did the s...
May 20, 2024 by Manuj Singh
Zomato - Food not delivered and not given me the refund Closed
I have asked for help from the customer support team constantly for * hours but no one bothered to help me out I asked for refund they didn’t provided me . Zomato team was constantly Closing my chat by saying that delivery person called you b...
May 20, 2024 by Priyansha Agrawal
Zomato - Unforgivable Negligence and Blatant Disregard for Customer Welfare Closed
I am absolutely furious and utterly disgusted with the abhorrent service I received from Zomato, and I demand immediate attention to rectify this abysmal situation. As a paying Gold member, I expect a certain standard of service, and what I exp...
May 13, 2024 by Piyush Jadhav
Zomato - Food not delivered after waiting for around 90 minutes Open
I ordered my pizza from a nearby restaurant which is near around *** meters of distance from my place. At first the estimated delivery was around ** minutes and then it kept increasing. I contacted customer care and got to know that it's gettin...
May 07, 2024 by Rishikesh Kumar
Zomato - In correct food deliver Open
I have order India combo (serve *) from a restaurant Bhagwan sahoo Cuttack. But the qty which I got was for only * . Now both parties are pointing finger and blaming each other...
May 06, 2024 by Gokul Gourab
Zomato - Found hair in my food Open
I ordered momos through zomato and I took only one bite of it and I could see hair in the filling. I tried reaching out to zomato via chat support and sent them a picture as well but their useless chat support gave me an automated prompt asking...
May 05, 2024 by Gurjot Singh
Zomato - Mental physical and emotional suffering caused by Zomato Open
I did order food App showed delivered ** minutes earlier I called and i was said the food is delivered ,call cut by delivery guy and started ghosting. I called Zomato, they can inly refund, no control on ghosting of Delivery partner , not ...
May 03, 2024 by Rayees Ahmad Wani
Zomato - Package not delivered Closed
Yesterday I ordered * mango chiller & * sharjah shake and paid through online Rs ***.* through Zomato..After about * hr got a message that my order was cancelled as we couldn't attend the call and the full amount Rs ***.* was taken as cancellat...
Apr 27, 2024 by Priya R
Zomato - Refund of Zomato credits for undelivered order Closed
I had ordered from Zomato on **th April with order#********** where the order wasn't delivered by the delivery person to me and it was marked as delivered. After contacting the delivery guy, he mentioned it was his first day and he didn't kn...
Apr 25, 2024 by Darshan Thakkar
Zomato - Got a wrong order Closed
Ordered Chocolate chip cookies thick shake and got an oreo shake. Reached out to customer support and they mentioned that the quality of the video is not good to validate my claim. Although I used my Pixel which has an amazing camera...
Apr 18, 2024 by Vishal Shivanadhuni
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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