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Shoppers Stop - fraud donewrong product delivered

Chandan Narang filed complaint against Shoppers Stop on Sep 15, 2024

I returned Adidas shoes worth *k as I didn't like the quality, however, they didn't refund my money for almost a year. Now they have sent back some other pathetic shoes saying I returned these other shoes and it didn't qualify quality check. What fraud are they doing. Can a pickup boy even pick some other shoes ? Shoppers Stop should check their internal processes before extorting hard earned money of customers.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Shoppers Stop

34

Total Complaints

15

Total Resolved

44.12%

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