Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Call Drops While calling to Jio Numbers (Airtel ) ^Open

While calling from my Airtel number to any Jio numbers, Calls will not connected to Jio number immediately, even sometimes connected call drops at **th seconds after call received....

Jul 02, 2020 by SHIVAKUMAR J R

Airtel wrong promise (Airtel ) ^Open

I Booked Airtel Broad Band Connection On **th Mar ** And Airtel Team Provided The Connection On **th Mar ** In . My Connection Service ID : ************_tn And My Landline No : *********** On **th Mar Mr. Tamil Given The Connection For My Free ...

Jul 02, 2020 by Sunesh

Casback not received (Poojara Telecom Private Limited) ^Open

I was offered cashback of rs**** at the time of purchasing iphone xr but still not received after * months...

Jul 02, 2020 by Sagar harkhani

Money deducted but recharge not donw (Airtel mobile recharge ) ^Open

I have done a recharge from gogle pay of ** rs on Airtel but the money deducted and recharge is still not done...

Jul 01, 2020 by Mohammed Furqan

Vodafone mobile company change my plan without my knowledge in lock down and after this company stop (Vodafone Idea) ^Open

Vodafone company change my rental plan my post paid mobile number ********** without my content and stop the services in lock down.after this i approch many times to Vodafone store dharampura bajar but they cannot resolve my issues and ask to c...

Jun 30, 2020 by Narinder pal singh

Poor data coverage (Airtel ) ^Open

I am using Airtel GSM number ********** with *G samsung set but I am told by customer care that it will be either *G or *G as data is not available on *G whereas on Airtel network portal it is showing *G tower. I am not using that data and swi...

Jun 29, 2020 by Bhavuk Sharma

Bharat Fiber Internet service not restored (Bharat Sanchar Nigam Limited) ^Open

Hello, my name is Saliq Javaid due to the poor BSNL broadband service I was convinced to take Bharat Fiber. I applied for the bharat fiber connection, provided all the necessary documents & filled up the form. After few days I was BSNL authorit...

Jun 28, 2020 by Javaid ahmad bhat

Amount deducted but recharge not reflected on account (Airtel ) ^Open

Txn id: *********** Txn id: ************ Amount deducted but recharge not reflected on account and in transaction history it shows rs. ****.** negative balance while the sim is prepaid Also tried to recharge talktime balance to check, that...

Jun 28, 2020 by Sartaj Yousuf

SOFTWARE AND SERVICES (Vodafone Idea Limited) ^Open

Dear Vodafone,IDEA LTD, My self Balasaheb Sahebrao Ghuge, Account Name-Exa IT Services Account number- ************ I had given request for SIM exchange before ** days. And also taking followup for the same but no body wants to support fro...

Jun 26, 2020 by BALASAHEB SAHEBRAO GHUGE

Hathwaybroadband ISP down over a month (Hathway braodband) ^Open

It's been two months , life has become hell dealing with Hathway . WFH home is at stake !! These guys will ruin my career as every week Thursday to Monday mid week I am with no internet with this ISP ....

Jun 25, 2020 by Ancy Noel

My prepaid recharge is not reflected to my account (Airtel ) ^Open

On **-Jun-**** I have recharged *** rupees in airtel for ** days validity, unlimited calls, and *GB/day data. I have received a confirmation message. But those benefits are not reflected in my account. I am unable to use data. I was trying to c...

Jun 22, 2020 by Aruljothi Parthiban

VodafoneIN company Deducted My Blance Every Month Without any Charege (VodafoneIN) ^Open

Respected sir I complained about this issue lots of times but my problem not solved yet . ** Rupees ( **+**= ** rupees) debited my account without any reason I politely request to you pls solve this problem completly .pls close this matte...

Jun 22, 2020 by Ravindra Singh Shekhawat

NETWORK ISSUE NOT RESOLVED AND BILL TAKEN IN FULL (Airtel ) ^Open

Since February I have reported on their twitter handle that in my home network is not there I have to go to balcony for talking.They open and close complaint without action.In may they accepted that yes a network upgrade is needed in powai but ...

Jun 21, 2020 by Parimalsrivastava

Post paid Connection Billed wrongly by Vodafone (Vodafone) ^Open

Myself Mr Sukesh Neelaya Gujaran was an IDEA Service provider's Customer (Using a *** PLAN, No. being ***** *****). But from March ****. I had automatically been switched over to VODAFONE Service. In the Month of April ****, I received seve...

Jun 19, 2020 by Sukesh Neelaya Gujaran

Unstable connection losses (Softcall Custocare Pvt Ltd) ^Open

I live in New Panvel(w), Khanda Colony, Navi Mumbai.I have bought * year prepaid plan ** days ago. The connection is pathetic. Its very unstable and not at all usable. My plan is **mbps but it only give *-**mbps. After continuous call they say ...

Jun 18, 2020 by SHUBHAM JAKHMOLA

Postpaid SIM lost and Airtel insists me to travel 60 kms to get new SIM during (Airtel ) ^Open

Dear Sir, I am using Airtel Post Paid SIM. My No is +************ Recently i lost my SIM card and the Airtel showroom in my Place (Attur) is not handling Post paid SIM's and suggests to go to salem Branch which is ** Km's away from my pl...

Jun 18, 2020 by Arun N

Severe slowness in internet speed (Airtel ) ^Open

This is with regard to a nagging issue i have been facing since last * week. I am using Airtel prepaid connection in my mobile phone (Mobile No.**********) and my location is near Kanakalaya Bank, West Hill , Kerala. Since *th of June i am expe...

Jun 16, 2020 by Nikhil TK

Money deducted and refuse to installation of airtel Brodband (Airtel ) ^Open

I searched online connection of airtel Brodband in sohna area and my agent after getting all information and a successful payment of **** rs. Refuse to install my connection. Please do something so I will get my money back my agent name is su...

Jun 15, 2020 by Deepak Sharma

Internet Connection Activation Issue (Airtel ) ^Open

Two days back that is on **/**/**** I requested for a new Internet broadband connection from Airtel. After registering my request I got message from Aritel mentioning the name and phone number of the executive who was going to come to my addres...

Jun 14, 2020 by Saurabh Sinha

Broadband not installed and charges taken and not refunded (Airtel ) ^Open

On Monday I gave approx **** for airtel broadband installation using the link.q Now it has been * days and the installation has not been done . Airtel is not refunding back my money ...

Jun 12, 2020 by Chaman Chowdhary