Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
![telecom complaints in India](https://voxya.com/img/resolve-complaints-at-voxya.webp)
Types of Telecom Complaints in India
The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
How to resolve Telecom complaints?
So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
Not able to access premium content of after a recharge of 599 (Airtel ) Open
Hello Team, I recharged with *** via airt thanks app yesterday being a gold customer. I am not able to access the premium content of zee* which is a benefit post recharge. Kindly escalate the issue as the response from airtel team is not satis...
Aug 07, 2020 by Rehana
Payment deducted from bank a c but not received in airtel wallet (Airtel and Amazon) Open
Dear sir I tried to recharge on my no. ********** for that I add money through amazon UPI however payment deducted from my bank account but not received in my airtel wallet ...
Aug 06, 2020 by Satish Parmar
Money added through UPI is not reflecting (Airtel ) Open
I tried adding money to my Airtel payments bank for the purpose of Toll plaza fast tag.I tried to add Rs.**** once and Rs*** none of the transaction got updated in the airtel account...
Aug 05, 2020 by Ravi kiran
Complaint to of my distributor (Airtel ) Open
I want to open airtel payment bank as agent i jv lapu sim to but my distributor is not giving me his no....
Aug 04, 2020 by Nongmaithem Thoiba Meitei
Sim deactivation and Converting to postpaid (Vodafone) Open
on February I have recharged with *** pack for ** days, But after * days of recharge my network wasn't working soon I have approached to Vodafone customer care They have asked me to convert to postpaid then only I can get my number, As the numb...
Aug 03, 2020 by Viswanath
Vodafone Internet Issue (Vodafone) Open
I am not able to you internet on my vodafone network. I had complaint many time for this but i didn't get perfect resolution on this. Daily i am losing my daily data due bad internet connection. And when i complain this to vodafone,they says th...
Aug 01, 2020 by Raghvendra Tiwari
Refund money of late payment fees (Vodafone Idea Limited) Open
my number ********** & ********** both were suspended since ** st april to ** July ****, they were no uses , complaint for inadequate network since **** January, every time suggested me wait ** day, there were a new site planned, but nothing el...
Aug 01, 2020 by Satwik Bose
Amount not credited to my airtel wallet (Airtel ) Open
i have initiated Rs.*** from my bank account to my airtel wallet om june ** ****..the money has been debited from my bank but not credited to my airtel wallet till now... It is nearly * week... I jave called airtel, mailed but no responses M...
Aug 01, 2020 by Bharath kumar
I recharge a Airtel mobile No for Rs 598 by yono SBI app reference no that amount debited from m (Airtel ) Open
I have a recharge of aAirtel no for the Rs of ***/- but not initiated but amount debited from my account...
Aug 01, 2020 by Rajesh Kumar
Products not delivered (Jio mart) Open
I have ordered on jio mart and on ** July and to my surprise on ** july the status is updated as delivered but the items were not delivered. I have tried reaching multiple times since then but all they have to say is wait for ** more hours. I h...
Jul 31, 2020 by Viswakiran penukonda
Billing issue (Airtel ) Open
Hi team, This is in reference to my complaint against airtel as they have harassed me mentally from past * month. Below Is my trail : I have applied for the *** plan family plan and has been told by Varsha ( Sushant lok sector ** gurgao...
Jul 31, 2020 by ekta choubey
Unnesesary Bill Charges and Number Barred (Vodafone Idea Limited) Open
I am a vodafone customer for a long time. My number is : +** **********. I moved to Canada in august **** and had international roaming pack activated for about * years. This plan was only for ** rs and if anyday I make any calls or use that nu...
Jul 30, 2020 by Gaganmeet Kaur
Wrong deduction of data balance (Airtel ) Open
Dear sir My data balance is deducted regularly without any use of internet I have already complaint national consumer forum and also bharti airtel but they are not doing anything so that is why I have complaint here I think now I...
Jul 29, 2020 by Sarbadaman malakar
No indoor Coverage (Airtel ) Open
I ported my other state numbers to U.P. airtel in November **** and purchased a family plan with other sim too,so total postpaid bill I am paying per month is ***₹ and since then I haven't even made.any calls or used any data inside the premi...
Jul 28, 2020 by Divyanshu Soni
Network problem still not solved after 2 months (Airtel ) Open
I have registered complain on **th June to airtel customer care regarding network issue at my home. I have * nos. of airtel postpaid connection in my home & around ** more connection in my apartment. All of us facing problem in network. Zero si...
Jul 28, 2020 by KULDEEPKUMAR BHALODIYA
Poor Mobile network connectivity (Jio Airtel) Open
Inconsistent internet and call facility for the past few weeks by Jio and Airtel mobile service provider in Mokokchung, Nagaland, despite warnings from various social organisations to improve its network credibility for the the benefits of cons...
Jul 28, 2020 by R Sunep Pongen
I didn't get complete internet data July ** I recharged it will ends at July ** It will not continue . Even I recharged my prepaid on July ** But that internet data will not reflect on my data balance...
Jul 27, 2020 by Umar
Poor internet connectivity (AIRTEL POST PAID) Open
I got post p[aid connection for Rs ***/ monthly with family pack of one normal and one data sim add on. In spite of my several reminder the of my complaint no. (service request no. )**-************* & **-************* dated ** July ****. I am...
Jul 26, 2020 by Anjani Kumar
Installation not done (Jio Fiber) Open
This is wrt to my JioFiber new connection order NO****EHE*B*. The payment and the other initial formalities for the same was completed on **th July ****. During the payment and the formalities I was told by the sales representative Mr. Ashish C...
Jul 25, 2020 by Mayank Agarwal
Data concernGb data removed from my account (Airtel ) Open
I am an old airtel user, now I am very unhappy with airtel service. my data was **** Gb I changed the plan to *** and again changed the plan to ***. now my existing data is not showing. please provide my all data, it should not remove if the c...
Jul 23, 2020 by Satyadeep Das
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's