Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
Types of Telecom Complaints in India
The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
How to resolve Telecom complaints?
So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
Unnesesary Bill Charges and Number Barred (Vodafone Idea Limited) Open
I am a vodafone customer for a long time. My number is : +** **********. I moved to Canada in august **** and had international roaming pack activated for about * years. This plan was only for ** rs and if anyday I make any calls or use that nu...
Jul 30, 2020 by Gaganmeet Kaur
Wrong deduction of data balance (Airtel ) Open
Dear sir My data balance is deducted regularly without any use of internet I have already complaint national consumer forum and also bharti airtel but they are not doing anything so that is why I have complaint here I think now I...
Jul 29, 2020 by Sarbadaman malakar
No indoor Coverage (Airtel ) Open
I ported my other state numbers to U.P. airtel in November **** and purchased a family plan with other sim too,so total postpaid bill I am paying per month is ***₹ and since then I haven't even made.any calls or used any data inside the premi...
Jul 28, 2020 by Divyanshu Soni
Network problem still not solved after 2 months (Airtel ) Open
I have registered complain on **th June to airtel customer care regarding network issue at my home. I have * nos. of airtel postpaid connection in my home & around ** more connection in my apartment. All of us facing problem in network. Zero si...
Jul 28, 2020 by KULDEEPKUMAR BHALODIYA
Poor Mobile network connectivity (Jio Airtel) Open
Inconsistent internet and call facility for the past few weeks by Jio and Airtel mobile service provider in Mokokchung, Nagaland, despite warnings from various social organisations to improve its network credibility for the the benefits of cons...
Jul 28, 2020 by R Sunep Pongen
I didn't get complete internet data July ** I recharged it will ends at July ** It will not continue . Even I recharged my prepaid on July ** But that internet data will not reflect on my data balance...
Jul 27, 2020 by Umar
Poor internet connectivity (AIRTEL POST PAID) Open
I got post p[aid connection for Rs ***/ monthly with family pack of one normal and one data sim add on. In spite of my several reminder the of my complaint no. (service request no. )**-************* & **-************* dated ** July ****. I am...
Jul 26, 2020 by Anjani Kumar
Installation not done (Jio Fiber) Open
This is wrt to my JioFiber new connection order NO****EHE*B*. The payment and the other initial formalities for the same was completed on **th July ****. During the payment and the formalities I was told by the sales representative Mr. Ashish C...
Jul 25, 2020 by Mayank Agarwal
Data concernGb data removed from my account (Airtel ) Open
I am an old airtel user, now I am very unhappy with airtel service. my data was **** Gb I changed the plan to *** and again changed the plan to ***. now my existing data is not showing. please provide my all data, it should not remove if the c...
Jul 23, 2020 by Satyadeep Das
Incorrect Bill (Vodafone) Open
I requested porting on **th June ****, after that I received a call from Vodafone backend team to not to switch to another service provider. Hence she offered me INR Rs **/- discount with ** GB extra data on my current plan (*** per month with ...
Jul 22, 2020 by Sushil Kumar Sinha
Wrong international roaming charges (Vodafone Idea Limited) Open
Vodafone has charged incorrectly for intentional roaming. I am in Dubai for last * months and has been using INR **** pack valid for ** days, but since May, **** I have charged for *** per day for roaming charges. I have always received message...
Jul 22, 2020 by Varun Sawhney
AIRTEL MOBILE RECHARGE AMOUNT NOT YET CREDIT (Airtel ) Open
Dear Respective team, I would like to inform you that, yesterday I was recharged through online and I got confirmation message from *** desk “already *** recharge benefits will get after *hours. So I was recharged time *.**pm, unfortunately ...
Jul 22, 2020 by VINURAJ
Deceptive Product Honor Magic Watch 2 (Huawei Telecommunications India Co Pvt Ltd ) Open
As a user of Honor Magic Watch * from the past one month, I have noticed the following blenders from Honor's end with their product. I tried with both iOS and Android. Honor selling this product by providing the wrong details on their websit...
Jul 21, 2020 by Muthu Karthick Alagar
Fraud Calls from my Airtel Mobile Number Security Breach (Airtel ) Open
I have been a loyal customer of Airtel since more than a decade. I am facing a problem caused by Airtel. I will explain you the problem and hope an action will be taken on it. Problem Statement: I have received a bill for June **** month s...
Jul 19, 2020 by Saumya
Network complaint not resolved since 1 5 months (Airtel ) Open
Reference number: **-************* Registered on * June ****. I am a freelancer working on web development. During pandemic, I had multiple work coming in. Due to bad internet network I had to drop on multiple projects. I have complained again...
Jul 19, 2020 by Shashi saurav pathak
Poorest network no signal worst customer support (Airtel ) Open
I am using an airtel simcard which shows no network , poorest signals and I approached airtel centers a number of times in my towns those people behave too poorly having * , I repeat zero knowledge, *** and *** these customer support numbers co...
Jul 15, 2020 by Aditya Patodia
Wrong bill plan (Airtel ) Open
I had selected ***/- bill plan through airtel app by mistake and I was not able to change the plan back through app so I immediately called customer care in order to register the complain and I had been told that my plan will be changed within ...
Jul 15, 2020 by Priyanka Awasthi
Unnecessary bill raised (Vodafone) Open
Dear Sir/Madam The complaint raise against unnecessary bill generation without providing satisfactory service by Vodafone. Besides unpaid bill amount imposed and Vodafone service had also be terminated. I have switched to Vodafone redex plan...
Jul 14, 2020 by Manish
Airtel Thanks Benefit Not Give (Airtel ) Open
Being a Platinum Customer I am eligible for Airtel Secure for as Part of Airtel Thanks Program. When I registered my device for the Program they rejected my subscription citing Screen has problem though my mobile is only * Month old and in bra...
Jul 13, 2020 by Amit Ambastha
Charging extra amount for calls made and received before expiry date of 20 July 2020 by Vodafone (Vodafone) Open
We have * months of package of Vodafone up to ** July ****. Since still package will end after seven days on ** July Vodafone is charging extra amount from my balance account for all calls made and received....
Jul 13, 2020 by Dhruv Rathi
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's