Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
Types of Telecom Complaints in India
The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
How to resolve Telecom complaints?
So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
Severe Network Connectivity Issue in newly purchased Jio Sim still unresolved Urgent (Jio) Open
Hi Team, Sub: Network Connectivity Issue in newly purchased Jio Sim w.r.t. Request no:SR*******V**. I ported my number recently from BSNL network to Jio network as am facing severe network issue and its consequences like disruption in...
Sep 04, 2020 by D. Mahalakshmi
UPC code for Port of my number is not generating (Vodafone India LimitedMaharastra circle) Open
I have a Vodafone postpaid sim in mseb** plan. I want to port this number. I have paid all the dues up-to-date. Requested to their customer care/appellate to look into the matter through email many times. But instead of giving me UPC code for P...
Sep 03, 2020 by Parshwanath Bhupal Shete
Airtel poor network speed not resolved (Airtel ) Open
I got airtel both prepaid and postpaid. The data speed on my postpaid sim is maximum ***kbps and prepaid is ***kbps. I've complaining to airtel regarding this but there no one to reslove the problem. I've been trying to contact the customer sup...
Sep 02, 2020 by Rounak Deogharia
Network provider issue (Reliance jio) Open
In my case I have a internet connection problem and network problem in my area with Reliance Jio . Because of this issue I have called so many times to their IVR and when I have selected Telugu language they connected it to bhojpuri or Hindi s...
Sep 01, 2020 by Venkata Satya Ram Prasad Maddipati
Poor Internet Service (Youbroadband powered by Vodafone) Open
I live in Ahmedabad. My internet connection is not working from **.**.****. I have called on ***** ***** and made several complaints. However, nobody has bothered to return my call. I have also written two emails to Nodal Officer Ahmedabad on *...
Aug 29, 2020 by Shivangi Rana
Already paid the bill payment new bill generated with due (Airtel ) Open
I am having One airtel account(postpaid, broadband), I have done my whole bill payment for the month of July bill, the postpaid payment is reflecting in their system, not the broadband. I have raised complaint almost ** days back, still, no re...
Aug 28, 2020 by Lakshmi Kavya Kasha
Airtel Wallet Money Was Not Added (Airtel ) Open
I Have Load ***rs in Airtel Wallet Through Google Pay But It's not reflect in Airtel Wallet What Can I Do ...
Aug 28, 2020 by Abdul Razak
Insulting behavior (Airtel ) Open
Hello, I am writing to complain about the insulting behavior of the airtel company's customer center at Saket Mandap, Durga Kund, Varanasi, UP. The incident happened today (**/**/****).The executives there, particular a specific person GAURAV...
Aug 27, 2020 by Shivanshu Shrivastava
Harassment torture and loot from Vodafone service provider (Vodafone Idea Limited) Open
Not respecting own communications made to customer. Wrong charges, disruption of services, no follow-up before cutting services while on international roaming. Staff not replying back and neglecting all communications. Threats through mail from...
Aug 25, 2020 by Sanjaysingh Vijaysingh Patil
Bsnl Broadband Connectivity (BSNL Broadband) Open
Dear Dir/Mam This is Bijendra kumar Guddu an UNACADEMY MATHS EDUCATOR. Sir Basically i am very Happy With the BSNL Broadband Connectivity... But due to Some Employee of BSNL I am Facing Lots of Problems Sir Sir i am taking a LIVE Class Da...
Aug 25, 2020 by Bijendra Kumar
Airtel Number stopped working all of a sudden (Airtel ) Open
My Airtel Number which I had gotten issued from Hyderabad, Telangana around ~ *+ years back had been showing 'No Service' since the last * months. For info, I permanently left Hyderabad an year ago and moved to Singapore(current location) las...
Aug 24, 2020 by Himanshu Singh
Airtel SIM not working (Airtel ) Open
I am currently in UAE and there is no network showing on my airtel mobile phone from the last ** days. I have been using the same phone for the last eleven years and paying the bill amount well in advance. An excess credit of Rs *** can be seen...
Aug 23, 2020 by JAYANT YAGNIK
Excess Bill Generated (Vodafone Idea) Open
Dear Sir/Ma’am, My Name is Himani Arora D/O of Sanjay Arora resident of H No – **, Lotus Enclave, Maulana Azad Society, Pitampura, ND-**. I am writing this to you in regards of Excess Mobile generated for Rs. *****/- against mobile no...
Aug 23, 2020 by Himani Arora
Wronge charges in mobile bill (VodafoneIdea) Open
श्रीमान सर वोडाफोनआईडिया ने देश के उपभोक्ताओं के साथ लूट मचा रखी है उपभोक्ता को बिना सूचित ब...
Aug 22, 2020 by parvezul haq
REG AGAIN CHEATING FRAUD MISGUIDE WITH CONSUMER BY AIRTEL COMPANY (Airtel ) Open
...
Aug 22, 2020 by MUKESH KAUSHIK
Cheating by customer care (Videocon) Open
I had registered a complaint for my washing machine on ** jul **.The complaint was attended on ** aug ** after repeated calls to customer care. The person took Rs *** service charge and could not diagnose the fault.He suspected the timer to be ...
Aug 21, 2020 by Praneeta
Wrong recharge of 5000 on my Airtel need refund (Airtel ) Open
My sister have recharged of rs. **** instead of transferring through phone pay by mistake, But no Airtel customer care is helping me here. I need a refund. Please help ...
Aug 21, 2020 by Prashant Gaikwad
Airtel SIM SWAP (Airtel ) Open
Sir/Madam, Subject: Airtel SIM Swapping and Illegal Online Transaction of Rs.*******.** from the Bank of India Cash Credit Account. On **-**-**** around **:** PM the Mobile Number received a SMS for SIM Swapping. ...
Aug 15, 2020 by Moorthi Kanagaraj
Fraudulent in number as ISD cgarges (Vodafone Billing) Open
Have been charged Rs *** against ISD charges which i have not done and is not registered in my phone log or true caller. They have waived off Rs *** which I'm. Not aware about after complaining but is not waiving off ISD charges. This is fake ...
Aug 13, 2020 by Sreeja sen
Billing fraud regarding international roaming (Airtel ) Closed
It's a case of fraud. I deactivated the international roaming. Airtel again activated the same on my number. When you receive incoming calls while travelling abroad, you don't get any information from which SIM you are getting calls from (Local...
May 02, 2019 by KAPIL MADAAN
Cheated and misguided by the executive (Idea Cellular Limited ) Closed
This is to inform you that I have been cheated & misguided by the executive of IDEA cellular (Ms Renu - **********/**********). They sold me the wrong plan IDEA postpaid plan intentionally due to which I and my family is suffering. I want prope...
May 01, 2019 by VINEET AGRAWAL
Fake promises of 4G (Jio Telecom) Closed
As we see that Jio telecom announced the *g network in India. Therefore I bought a Jio sim for my *g mobile and recharge *** in every * months. But in reality, the network is going down day by day i.e downloading speed of **/** kbps and uploadi...
May 01, 2019 by Varun singh
Network not available (Jio) Closed
Ever since I've taken this sim card, there's hardly any network that I get and since last * days, there's no network. Like literally no service on outgoing/ incoming calls inspite of the validity of the recharge pack....
Apr 27, 2019 by Pragya Golchha
Issues in signal (Airtel ) Closed
I have been experiencing constant connectivity issues in Sector **, Noida where I live. Despite raising the concern to them multiple times, they keep putting off my phone by saying that they are installing a new tower around this area within a ...
Apr 23, 2019 by Madhav Gulati
Issues in security (Airtel Communications) Closed
I was on the call with airtel agent due to my unresolved issue around **:** am on ** April ****. The customer service agent has passed my number to someone else from his company and they have called me personal and abused me to disconnect the c...
Apr 23, 2019 by Sukumar
Refund not provided (Vodafone India) Closed
Type Prepaid. Complaint no raised with Vodafone **********. My data internet is not working plus getting issues in calling in the network. I contacted the company they responded by saying there is a network connection problem in my area and sho...
Apr 22, 2019 by Ayush
Issue in the network (Airtel ) Closed
Since a few days, the Airtel network is getting more than worse. "No service" is also getting displayed on the phone though I have a *G connection. Using the internet is out of my reach now but I can't even make any calls. Fed up of it....
Apr 22, 2019 by Shweta Deshpande
Internet not working (Jio) Closed
My internet is not working in my area. When I want to talk to customer care they are putting my call on hold around **-** minutes. I called *-* times but no one answer received. I recharged my Jio number to use the internet but I m not able to ...
Apr 22, 2019 by Bhawani singh
Spam call for pending bill (Airtel ) Closed
Every day I am getting spam calls from Airtel office for someone else's pending bill. I have told them *** times that it is the wrong number but in vain. Again and again, I am getting the same call from different numbers. ...
Apr 22, 2019 by S Saravanan
Issue with he network (Airtel Communications) Closed
I have network issues from the past * months. I have complained more than *** times. It's not answered. I change to special sim also. After a lot of issues sim got activated. But now the bill amount is coming too high. But I didn't get any cust...
Apr 21, 2019 by Shachi
Abusive customer care (Airtel ) Closed
This is in regard to the Airtel digital tv connection that I recently had with Airtel. I had to remove it because the Airtel connections at my new place were weak. Airtel technicians themselves told that they can't resolve it. I had to go for a...
Apr 18, 2019 by Deepesh Srivastava
Not doing postpaid to prepaid transfer (Airtel ) Closed
My company was providing me Airtel postpaid connection for many years but now the company had stopped paying our bills so they told us to convert postpaid connection to prepaid in my name. I visited Airtel Gallery and did the necessary procedur...
Apr 12, 2019 by Prashant
Sim not found (IDEA) Closed
Idea person calls me to port the number in the idea. I accept his request. But he did not give me the Sim. My number is stopped for the last ** days. I called but he did not receive my phone. I also call to customer care but no solution. Please...
Apr 12, 2019 by Naveen Sharma
Lost SIM not given (Airtel ) Closed
Service Type.-Prepaid. On the *th of April, I was in Laxmi Nagar metro station. I lost my Airtel Prepaid SIM Card. Next day I have called to *** and customer executive told me that we can take SIM. You have to visit Airtel Store then I visited ...
Apr 11, 2019 by Taskeen Ahmed
Bill not provided (Airtel ) Closed
I changed my prepaid connection to postpaid with a family pack of ***. I was getting reimbursement from my company after submitting the bill and the last date to do so is **th of every month. I have called the customer support more than ** time...
Apr 11, 2019 by Archana Raghu
Change of plan without consent and notification (Airtel ) Closed
Monthly bill suddenly surged to **** for the past two months but my basic plan is ***. When enquired about the bill customer care services are non-responsive and store operators are harassing the customers. Is this a nice way to treat customers...
Apr 09, 2019 by Shaik umar
bsnl is ignoring my complains since 9 days (Bsnl-bharat Sanchar Nigam Limited) Closed
My BSNL Land phone number is ***********. Since few days this is not working. So I registered a complain on **th of May. But still the service provider (BSNL) is not doing anything to solve the problem. ...
May 22, 2018 by Avijit Sarkar
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's