Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
Types of Telecom Complaints in India
The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
How to resolve Telecom complaints?
So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
Regarding my sim card (Airtel ) Open
I am using one mobile no with out any prior notice they had allotted that number to other person all of sudden...
Jul 13, 2020 by S v naresh babu
Airtel Not responsible and charging me an unnecessary bill generated on my account for a selection t (Airtel ) Open
There was an advertisement/notification via My Airtel app on my phone and when I clicked that to enquire details the plan got activated without any confirmation from me, so I called back Customer care immediately to move back to my original pla...
Jul 13, 2020 by Kavita V
AIRTEL Sending Postpaid Bill Without Services (Airtel ) Open
Regarding *** Plan | ********** | PLAN CLOSURE ========================================== As our BUSINESS is closed and every month we are getting the postpaid bill of INR ***. A Late Payment charge of INR *** has been added this month. We as...
Jul 12, 2020 by ARVIND
I BOUGHT THIS WIFI NETWORK OF AIRTEL .THE SERVICE IS REALLY POOR ...
Jul 11, 2020 by ADITI SAXENA
Recharge benefit not received and I lost my Rs 251 without any use (Airtel ) Open
Sir/Madam As per the information provided by Airtel team on **-**-****,I recharged Rs.*** to my Airtel sim.But it didn't get activated mentioning that this pack is valid only on the sim which have already a unlimited/smart pack exist.But...
Jul 11, 2020 by Muhammed Ali
Regarding disconnect the connection due to fake bill not working internet and bad service (Airtel ) Open
I have mailed earlier that I am not intereted to run the broad band connection due to fake bill, not working internet properly and bad service regularly. I have talked these persons but no response is there. *. Abhishek : ******...
Jul 10, 2020 by Pawan Kumar Verma
Fraud regarding Airtel broadband connection (Airtel ) Open
Hi I have called airtel for new broadband connection they told me to wait for ** hours I'll get call or msg from airtel and i got WhatsApp regarding new connection after * day As I discussed with my office seniors which plan to buy they told...
Jul 10, 2020 by Rahul Khambal
I migrated my Airtel Postpaid services to Prepaid on *th July and recharged for ₹*** at store. Since then I am not able to use my services. I am only able to use data, not able to make or receive calls. The store and customer care won't help ...
Jul 10, 2020 by Tanya Gupta
Received wrong product (Suktams In) Open
Received wrong product and they don’t even have customer care number this is a fake website....
Jul 10, 2020 by Krushmi Madkaikar
Excess bill amount (Vodafone Idea) Open
This is to raise a concern which i am facing regarding the excess bill amount which is started showing on My Vodafone app off lately. Bill amount which is being generated on **th June was of Rs ***.** but on another screen outstanding amount ...
Jul 10, 2020 by Sachin Gupta
Non delivery of service after payment (Airtel ) Open
Airtel Agent claims to complete installation of broadband within * days of payment but it's the second time that same thing happened with me. He rarely picks my call, and if by chance he picks, promises to install broadband same day. Issue is...
Jul 09, 2020 by Atul Kumar Koshta
Poor network (Vodafone) Open
From last * weeks I can't access net properly due to very poor network in my locality ( Amherst Street, kolkata, West Bengal ). My son can't attend online classes, I can't connect Facebook, Zoom. I am facing a lot of problems regarding this poo...
Jul 09, 2020 by Pratap Sankar Pal
Airtel broken network (Airtel ) Open
I am using Airtel post paid service from * years. After feeling frustrated I decided to raise a complaint with Airtel in September ****. Response was "Signal is good in the reported area" without any survey. My frustration reached peaks and I s...
Jul 08, 2020 by venkatesh
I did not get sim from vodafone store (Vodafone Postpaid) Open
hi sir, i live in chandrapur district maharashtra state and i have vodafone postpaid sim. which is *G but i switched my phone from *G to *G and now i want to replace my sim in *G, but since long time vodafone mini store says they does not ha...
Jul 08, 2020 by shailesh rustum mule
Internet data shows consumed without usage (Airtel ) Open
Hi, I have not used internet on my number but still airtel says that internet consumption done. They give the time as **:**am in the morning it is done.I wont even wake at ** in the morning. When i call to customer support they kept on call ...
Jul 08, 2020 by Sai kumar
Poor internet speed (Jio) Open
I an tired of giving complaints to the JIO customer care for the poor internet speed they are providing to my area. Iam living in a Village named Baruva. I was shifted from Hyderabad to my hometown in January ****.When I was in Hyderabad I didn...
Jul 08, 2020 by Eswardev Anangi
Internet Service Not Working (Airtel ) Open
I am facing a severe issue of internet not working from last **days on my number **********. I have tried all the possible methods and procedures said by the airtel representatives,still my problem is not solved. I have to Fire a FIR against my...
Jul 07, 2020 by Milan Jedia
Vodafone deducted money without using internet or call (Vodafone Idea) Open
ON **th june my mother ecieved a msg from vodafone that rs ** been deducted from downloding CARBS game u have charged ** rs.when my mother called me and said she recieved this msg *st i said did u called any number or did open net , her answer ...
Jul 07, 2020 by ashish
Broadband connection not given inspite of paying whole amount (Airtel ) Open
Airtel broadband connection not given I have paid rs. **** for * months Airtel Fibrenet connection on **/**/**** but the connection has not given till now **/**/**** and the contact person has not picked the call even after these many days a...
Jul 07, 2020 by Akshay Balhara
No installation done inspite of paying full amount (Airtel ) Open
I have paid the whole amount (including * months advance rental) on *rd July ****. The representative told me that connection will be established within ** hours, and I got the same thing by text. Now on calling him today, ie * July ****, he i...
Jul 06, 2020 by Abhijit Ghosh
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's