Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Broadband xstream fiber not installed (Airtel ) ^Open

Airtel executive came and collected the amount through airtel link Rs .**** on *th Jun **** . He confirmed that it will get installed by Monday (*th Jun ****). However till date no installation nor executive is picking up the call. No customer ...

Jun 11, 2020 by Rajeev Jaiswal

FALSE CHARGES and MISCOMMITMENT and HARASSMENT for WRONG BILL (Airtel ) ^Open

Hello Officer, Account Number : ********** Service Provider : M/s.Bharti Airtel Ltd. Land Line Number : *********** Escalation Request : ********** Communication Reference ID : ********** This is to inform and complain about the FALSE ...

Jun 11, 2020 by Subhodeep Ganguly

Fake Cashback (Airtel ) ^Open

I have recharged my no. with plan of Rs.*** and below it there was cashback of Rs.** but when I recharged completely I only received cashback of Rs.** so I reached Airtel Customer Support through mail so He/She told me that there was T&C in whi...

Jun 07, 2020 by Somu Verma

Wrongly recharge done at wrong number (Reliance jio) ^Open

Dear sir, Please help us to refund the amount wrongly recharge on another number ********** instead of **********. Receipt is attached for your reference Yours faithfully Chandra Prakash mahawar...

Jun 07, 2020 by Chandra Prakash

Network coverage problem (Airtel ) ^Open

Sir I uses Airtel in last one year . But in my home location (Sarasida, Chhamouja, Jaleswar, Balasore, Odisha pin ******.)The network coverage problem . I AM complian agnext this many times in customer care and nodal officer but problem not sol...

Jun 05, 2020 by Abhijit Jena

Plan upgraded without coustomer consent and wrong billing issue (Vodafone) ^Open

Plan upgraded *** to *** without mine consent and wrong billing issue Moreover, since the issue was timely raised (*nd Apr) I need to understand why should i be paying for delays being calculated under pro-rate basis(**th Apr). I have not re...

Jun 02, 2020 by Rohit singh

SHUTDOWN OF MY VODAFONE POSTPAID NUMBER (Vodafone) ^Open

The Complaint Is Regarding My Vodafone No.***xxxx***. This Number Is Out Of Service From **-**-**. In Spite Of Several Complaints By Mails And Over Telephone, They Are Not Bothered To Solve The Problem Till Date. Due To The Non Functioning Of T...

Jun 01, 2020 by RAJAN KUMAR

Getting Bill with using any service (Airtel ) ^Open

I am writing this with the heavy heated that I am not at all satisfied with the response from the Airtel during the current situation of covid **. i have reach to them over mail, twitter, phone , linkedin for the detailed status of the broad...

Jun 01, 2020 by Rohit Jain

JIO RECHARGE (Jio communication) ^Open

Tried recharge using jio.com portal for my number and it went through without providing my mobile number and recharged for *** amount. Not sure how this web site allowed to process a recharge without providing mobile number. it happened only on...

May 30, 2020 by Ramakrishnan

Airtel recharge not reflected (Airtel ) ^Open

I recharged my airtel number twice for ***/- on **/*/**** and **/**/****.In both the cases they have deducted money from my account but not reflecting in my number. Kindly help because their help services are of no use. ...

May 25, 2020 by Miranda Sanjenbam

Unapproved charges on International Roaming (Airtel ) ^Open

I have been in the US since Jan **** and have been using ** days roaming pack for * months. It has been automatically renewing for these * months. Apparently Airtel has revised the policy so that the roaming pack auto renewal has been cancelled...

May 20, 2020 by Vamsi Yalamanchili

NON ACTIVATION OF JIO 251 WORK FROM HOME PACK IN SIM (Jio communication) ^Open

Please refer to my following recharge done in mobile number ********** on ** May **** on expiry of Rs *** plan:- (a) Ref:- BR****MDL*K* for Rs *** at **.**PM on ** May ****. (b) Ref:- BR****MF*RAG for Rs *** at **.**PM on ** May ****....

May 18, 2020 by G.MUNISWAMY

Internet not working from 8 days (Airlink Communication Private Limited surat) ^Open

Name of the company:-Airlink, Account No.–H*****, User Id:-manish*b, Type:-prepaid, The consumer is a customer is a customer of Airlink company ..From the last * years he is using internet connection from the concerned company..But before * d...

May 18, 2020 by Tushar

Amount debited Recharge not done (Airtel ) ^Open

I have recharged my mobile number [protected] through net banking for Rs. *** on **th May **** and received an SMS with Transaction reference [protected] and airtel*/del/prepaid txn#[protected] of Rs. ***. Bank transaction was also completed su...

May 10, 2020 by Divya Relwani

Bsnl network issue (Bsnl Bharat Sanchar Nigam Limited) ^Open

I have been using bsnl network for past * years. it was working good in my hometown. i went delhi on an official trip and bsnl network is totally down. when enquired i came to know there is no service for bsnl in delhi as there is something cal...

May 01, 2020 by Anandarangan

Incorrect Postpaid bill (Vodafone Idea Limited) ^Open

I have been charged incorrectly on my postpaid bill by Vodafone. I have NOT made any ISD calls and I have been charged around Rs. **** for the same. Also, I have no relatives/friends or anyone out of India so there's no chance that I'd make a...

May 01, 2020 by Vinita Tekchandani

Sim Not Working and Sim Swap Issue (Airtel ) ^Open

** March - morning * Am Checked My phone There is No sim card Showing i tried in other phones too but not showing in others too next i early morning during going to my job visited Malad Store which near to railway Station, i reached there abou...

Apr 27, 2020 by Yashwant Tripathi

Airtel broadband not installed and fake commitments (Airtel Broadband ) ^Open

This is to inform you that i registered for Airtel broadband connection for my home (Desu majra, sec ***, Near maa shimla homes part *, mohali, punjab). and i have already pay the entire amount in advanced (*** rs/-) on ** of March ****. They...

Apr 03, 2020 by Gurneet Singh

Took advance rental for airtel broadband but still not installed (Airtel Broadband ) ^Open

I have req for airtel broadband connection on march ** ****, and they have took advance rental of *** + **% gst which makes total amout of Rs ****.As of now still the broadband is not yet installed in my location,called the same person who took...

Apr 03, 2020 by Shohit kanayhal

AIRTEL NO INSTALLATION (Airtel Broadband ) ^Open

I have requested a new broad band connection for which i have paid amount to airtel. Later after that installation guys have denied to proceed for installation saying there were some back end issues like no router.Its been two weeks since i hav...

Apr 03, 2020 by DHARANI G