Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
Types of Telecom Complaints in India
The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
How to resolve Telecom complaints?
So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
Wrong promise misleading the customer (Bharthi Airtel) Open
I am writing to address ongoing issues with the Airtel-UL-Xstream Value *** Unlimited GB (**Mbps/****Kbps) COMBO Plan, which I subscribed to on **-May-****. Despite paying for * months upfront, I have faced recurring internet-related problems s...
Mar 19, 2024 by Koppana Rajesh
Service not provide (Airtel ) Open
My Xstream Fiber ID *********** *st Appointment Message Hi, your service request no. *********** has been assigned to engineer Sumant Kumar (***********). He will contact you between (** Feb **** **:** AM - **:** AM). To reschedule as per y...
Mar 16, 2024 by Monika Bedi
Jio Fiber Fraud (Jio) Open
Booked jio fiber on **th February **** and paid Rs **** as booking amount and today is **th March **** but till now no one came to install fiber and didn't get my refund yet after complaining many times to jio. so they are making people fool a...
Mar 15, 2024 by SHILPAN SATHWARA
AIRTEL Broadband Problem (Airtel ) Open
*. Broadband is disconnecting intermittently. Often every *-** minutes. *. Low speed. *. Complained *-* times. *. Airtel is ALWAYS closing Complaint without rectifying. Without asking my clearance. ...
Mar 10, 2024 by Ajit Panikkar
Issue with billing and disconnection (Airtel ) Open
i have * lines of airtel , * at home and * numbers at office. i raised a request for disconnection on oct **th for home number and got a confirmation that the request is received from the airtel team but while disconnecting, the airtel team has...
Feb 22, 2024 by Ankush
SIM crad not yet delivered (VI simcard) Open
I have decided to change the port from JIO to Vi, since the service and network willl be fine. I have applied for the SIM crad delivery online on * Feb **** at *.**.pm and I was told that the SIM will be delivered within **hrs and i waited for ...
Feb 08, 2024 by Magesh kumar Dharmalingam
Financial and reputation loss due to delayed sim replacement (Airtel ) Open
I have been a regular customer of Airtel Postpaid services with mobile number ********** for over * years. On Monday morning, January *, ****, I found "emergency calls only" on the network section of my mobile...
Jan 30, 2024 by Jay Shihani
Wifi network issue since 7 days has affected our work and wage (Airtel ) Open
Since **th jan every next day airtel wifi network is going down. Support team is not Supporting us. Instead of fixing the issue they are just marking the tickets as resolved. It has now started affecting our work and wage. They are not refundin...
Jan 17, 2024 by Aroop Mukherjee
Change plan without customer acknowledgement (Vodafone And Idea VI) Open
MY vi no *****XXXXX has the plan of ***, but this month when i receive my bill my plan is ***. They changed my plan without my acknowledgment and if i call to customer care then they said that plan is changed by company, so in that case compan...
Dec 28, 2023 by udit chaudhary
No resolution for faulty broadband by airtel (Airtel ) Open
I am an Airtel Broadband user from past *-* years. I was satisfied the service until the ongoing pathetic experience with the customer care and technical support team. My internet stopped working on Nov **, ****. I raised a service request no....
Dec 11, 2023 by Kunal Swami
Tata sky payment rewards regards (Tata sky tele services) Open
Tata sky par mujhe se galat recharge ho gya tha.. Tata sky app se.... amount ****rupes. Jisko refund ke liye Maine customer service ko ma bahut zyada baar call kar chuka hun...par meri kisi bhi tarah se koi solution nhi kar rahe....ma Roz call...
Dec 09, 2023 by Naveen Kumar
Broadband not working (Airtel ) Open
Broadband stopped working for us around Oct **. After complaints they told there was a cable issue around Nov */* and claimed they have replaced the cable/junction box. But since then broadband would work only intermittently and upload speed wa...
Nov 21, 2023 by Jahan
JIO SIM CARDS GIVEN ARE NOT WORKING VIEW MISTAKE BY JIO EMPLOYEE WHILE UPLOADING DOCUMENTS (Jio) Open
I AM RAJEEV KUMAR COMPLAINING ON BEHALF OF THREE FOREIGNERS. HERE IS MY ISSUE *. REFER TO JIO SIM CARD ORDER ID NO****TATYG*, NO****TAXIHI AND NO****TAYSGK DATED ** OCT **. *. I AM WRITING HERE ON BEH...
Nov 08, 2023 by Rajeev kumar
Reliance Jio not refunding (Reliance Jio company in) Open
On **.**.** I paid Rs ****.** to reliance Jio for grocery items. But order not generated. Now inspite of lot of mais - jio is not refunding money. Neither they are replying mail....
Nov 05, 2023 by Yogesh Jambusaria
International roaming charges (Vodafone Idea) Open
Vodafone accepted network issue in USA internaional roaming, accepted to remove datapack and related roaming charges due to poor quality or drop calls or one way hearing faced during calling. ** days Pack **** was removed but instead they charg...
Oct 30, 2023 by DHANASEELAN RATHNAM
VodafoneIdea international roaming fraud activation No action from Vodafone despite of repeated appe (Vodafone And Idea VI) Open
This is with regards to an ongoing issue with VodafoneIdea recharge done via the Vi app. where the app showed the payment was not received, hence retry was attempted. However the payment was deducted successfully from the account in the first a...
Oct 27, 2023 by Ravi Banerjee
OTT s not given as per the Plan (Airtel Fibre Broadband ) Open
I have taken a Airtel New Fibre broadband connection on *th October where as per plan there is OTT’s Prime Video and Disney Hotstar to be given but till today they have not provided any resolution of the same. I have raised the complaint/t...
Oct 13, 2023 by Gaurav Jain
Postpaid Bill incorrect (Bharti Airtel Limited) Open
From month of August i've been charged Rs. ** for international SMS. when I contacted the Customer care they said that the numbers are not international but they are local numbers and they are on international roaming so I've been charged for i...
Oct 09, 2023 by William Joseph Harris
Wrong Number Recharged (Vi) Open
I recharged the wrong number and now I want my refund but customer care refused to help me. ...
Sep 16, 2023 by AJAY DHAKA
Cheated by TRUST of Jiomart (Jiomart ) Open
It's really hellful experience while shopping with jio.I ordered Iphone ** on August **,**** first of all my product got delivered with a delay of ** days on August **,****.Being as an expensive product,otp was not verified while delivering and...
Sep 01, 2023 by Tarun sharma
.H *(@ sim K *K * **> *B *K .H*G -G(G G ,>& /*G* *(@ @ $*+ *G upc K! .AG *M*>*M$ (*@ *K **> *(@ G '?>*?/K *G ,>$ *A @ *G?( , K ?$ *.>'>( (*@ *A ...
Jan 14, 2024 by Rajendra jain
Galat number par recharge ho gaya refund nhi diya (Airtel India) Closed
mera airtel number ********** hai jis par mughe recharge karna tha lekin galati se maine recharge ********** par kar diya jo ki galat number hai So sir mughe isaka refund chahiye...
Dec 24, 2023 by Sachin Kumar Sharma
Online book connection but they don t provide service in aera and not refund not getting (GTPL) Closed
I have booked new connection from GTPL https://www.gtpl.net on **/**/****, Then no one contact me, I have find our aera sells person and contact him, he said that gtpl service is not available in our street (then why online they allow new conne...
Nov 20, 2023 by Panara Uttam Bharatbhai
Service denied (Airtel ) Closed
Airtel broadband is not working since * days and on raising complaint no action is being taken from their end Neither they are refunding money nor fixing wifi issue...
Oct 26, 2023 by Suman kumar
Issue with airtel 5g data unlimited commitment (Airtel India) Closed
I recently upgraded my plan to take advantage of the *G data unlimited offer. As per the terms and conditions provided, I understood that after exhausting the initial *.* GB data limit, I would still be able to enjoy unlimited data at *G speeds...
Oct 13, 2023 by Rishabh Singh Chauhan
Subscription not provided as mentioned in recharge package (Airtel ) Closed
I have recharged for RS. *** which includes multiple subscription and one of them was Disney+Hotstar. But when i try to login it shows your plan has expired and subscribe again...
Oct 07, 2023 by Gopinath K
Complaint Against Airtel Services (Airtel ) Closed
I am writing to express my dissatisfaction with the ongoing issues regarding my Airtel Fiber connection. Since * September ****, I have experienced frequent service disruptions, despite multiple complaints. No solution had been provided for my ...
Sep 10, 2023 by Atal Bihari vajpayee
Refund not credited (Fire Boaltt ) Closed
I had bought a smart watch from fireboalt side i returned it as soon as i bought it now after return i applied for refund but today its been * months i have not received my refund in my account i have sent my account details Many times also cal...
Aug 18, 2023 by Rishabh Jain
Two Beetal landlines phones not received from Beetal COUNFREEDISE RETAIL SERVICES ltd booked using A (Airtel ) Closed
Using Airtel thanks application, on April **th, ****, I paid Rs.*,***/_ for * no Beetal landlines phones to COUNFREEDISE RETAIL SERVICES ltd. They have taken money and did not dispached the landline phone devices till now . I think this compan...
Jun 06, 2023 by Ramaswamy Jagadeesh
Mobile service center complaint (The best service center ujjjain) Closed
mene apna mobie saregama carvan M** modal **/*/**** ko service center par diya tha jo tak replace hojar ya problem solve nhi ho oata service center call krte hai to * din ka bol tha, jo ** din ho gye hai our aaj bat ki to * din our lgenge aisa ...
May 22, 2023 by Rohit Dodiya
Refund not received (Airtel Fibre Broadband ) Closed
I had applied for Airtel fiber plan and paid *k waited for * days but no body turned up. So I requested to cancel the plan. The plan got cancelled but I didn't receive my refund yet. It's been * month now. They are not paying my money back. Man...
Apr 26, 2023 by Sujata Mahajan
Amount not pay me (8555844099) Closed
I PAY HIM FOR PASSPORT **,*** BUT HE NOT RESPONDING TO ME,PLEASE HELP ME FOR MY MONEY BACK . ...
Apr 25, 2023 by CHAND BASHA
Service not provided by airtel (Bharti Airtel Limited) Closed
...
Apr 03, 2023 by Gajanand Kirodiwal
Service not provide by airtel (Bharti Airtel Limited) Closed
.G*G *>* /*G* *?.>*M! ********** *Hd ** A*> **** *G *-@ (.? I* * (.? .H*G >. (*@ * **G *H, * ** *G *-@ (.? I*, @*@, (.? .H*G, /B*@*@ K! (*@ .?* **> *Hd K I* G** >. * **@ *Hd .H(G *(> (,* *./ *...
Mar 20, 2023 by Gajanand Kirodiwal
Service not provided by airtel (Bharti Airtel Limited) Closed
*M*@.>( .G*G *>* /*G* *?.>*M! ********** *Hd ** A*> **** *G *-@ (.? I* * (.? .H*G >. (*@ * **G *H, * ** *G *-@ (.? I*, @*@, (.? .H*G, /B*@*@ K! (*@ .?* **> *Hd K I* G** >. * **@ *Hd .H(G *(> (...
Mar 16, 2023 by Gajanand Kirodiwal
Service not provided by operator (Bharti Airtel Limited) Closed
*M*@.>( .G*G *>* /*G* *?.>*M! ********** *Hd ** A*> **** *G *-@ (.? I* * (.? .H*G >. (*@ * **G *H, * ** *G *-@ (.? I*, @*@, (.? .H*G, /B*@*@ K! (*@ .?* **> *Hd K I* G** >. * **@ *Hd .H(G *(> (...
Mar 15, 2023 by Gajanand Kirodiwal
Pappu pandey (Airtel ) Closed
.H **M*B *>!G /*G* > K !@@ *?*@** (*@ *> *H .G*> .K,>* (,* ********** * (.M,* ** .*@(G .G ** ,* I* $> *H .G*G .(> *(G G ,>& -@ * *. **M*( *K /G *H ...
Mar 14, 2023 by aman
Pappu pandey (Airtel ) Closed
.H **M*B *>!G /*G* > K !@@ *?*@** (*@ *> *H .G*> .K,>* (,* ********** * (.M,* ** .*@(G .G ** ,* I* $> *H .G*G .(> *(G G ,>& -@ * *. **M*( *K /G *H ...
Mar 14, 2023 by aman
International roaming not activated (Airtel ) Closed
On *th Feb **** O went to Airtel store near Metro pillar of West Patel Nagar to activate INERNATIONAL roaming for New Zealand by paying above money of Rs *** for * days. When I reached NZ no international roaming was activated. Mobile no ******...
Feb 09, 2023 by Anil kumar chadha
Refund not credit (Bharti Airtel Limited) Closed
I wrongly transfer my money of Rs **** by airtel thanks app to airtelprepaidmumbai@mairtel UPI ID on *rd December **** I am complained in bank and airtel also but they are not reply me till date.it a non airtel payment bank transarion ID ******...
Feb 07, 2023 by Shyam sharma
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's