Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Incoming call and sms issue (Airtel India) ^Open

...

Feb 01, 2023 by Gajanand Kirodiwal

Incoming call and sms issue (Airtel India) ^Open

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Jan 31, 2023 by Gajanand Kirodiwal

Unfair trade practices (Jio Fiber) ^Open

I was charged Excess, Unfair, Unethical, illegally as Jio has charged me * Month bill for the usage of Three Month.I have already paid it & Demanding Excess Refund Since September **** but Jio not responding.I had a Kidney Cancer and Living on ...

Jan 30, 2023 by Vijay Ajmera

Scamfraud (Airtel ) ^Open

Airtel is not Refunding my Deposit+Advance Payment despite Assurances from Airtel Appellate since May ****.I had a Kidney Cancer and Living on Single Kidney. Demanding Refund, Interest @**% and Rs.* Crore Compensation to be deposited into 'PM C...

Jan 30, 2023 by Vijay Ajmera

Refund (Airtel ) ^Open

Jan 29, 2023 by Vijay Ajmera

Meri bina permission ke airtel reward account activate karna (Airtel ) ^Open

*** deduct my account n meri permission ke bina rewards account activate kar diya very bad experience from airtel...

Jan 28, 2023 by Rohit KUCHHAL

Unfair trade practices (Jio) ^Open

Complaint filed & multiple ** request reminders sent to Jio since ** Sep **** for Unfair, Excess Billing&Refund as follows: I am unable to understand as per your mail Advance Rental was paid for Six Month & subsequently payment as under has bee...

Jan 26, 2023 by Vijay Ajmera

Refund (Airtel ) ^Open

Jan 26, 2023 by Vijay Ajmera

Refund legal action (Jio Fiber) ^Open

FIR Lodge & FORENSIC Audit Request Re: Irregularities Cheating by Jio Fiber A/c # **********, Jio Forensic Audit Request TO WHOMSOEVER IT MAY CONCERN, Beloved Popular Hon'ble Prime Minister Shri.Narendra Modiji, This is to bring to the notice...

Jan 17, 2023 by Vijay Ajmera

3000 (Airtel ) ^Open

TO WHOMEVER IT MAY CONCERN, Respected...

Jan 15, 2023 by Vijay Ajmera

Refund not received (Jio) ^Open

TO WHOMSOEVER IT MAY CONCERN, Beloved Popular Hon'ble Prime Minister Shri.Narendra Modiji, This is to bring to the notices of Corrupt DoT & TRAI Officers who are not taking any Action against Cheater Reliance Jio despite providing proof...

Jan 15, 2023 by Vijay Ajmera

Nonreceipt of recharge benefit on unlimited pack (Airtel ) ^Open

I recharged with unlimited pack *** Rsbut not able to make calls. through facebooki was told again to do another unlimited pack to avail benefit. Also appellate has the same opinion. I asked why again i should buy same pack to use. they are sil...

Jan 06, 2023 by Sajal Das

Jio Mobile Frequent call drop and video call not workingWorst Experince in Customer Service (Jio communication) ^Open

Respected Sir, We have been registered users of the Jio Network and after such a long relationship and with above image anyone can have trust and align with The Ambani's Group when it comes to taking service but after such irresponsible beha...

Dec 26, 2022 by Rajiv Kumar

Taken money but haven t provided service till date (jio fiber net (RELIANCE)) ^Open

On **th of dec the sales executive came and took money from me guaranteeing that within * hour they will do the installation process. Its been ** days till now and they haven’t even called me once for the installation process. When ever i cal...

Dec 25, 2022 by Al ameen

Annual Subscription (Zee5) ^Open

Hi, I bought zee* Subscription in May'**, it was an annual subscription. But suddenly it stopped working, neither i am able to see it in my account nor i have been contacted by the customer care to resolve the issue, despite of raising multip...

Dec 23, 2022 by Dhruv Gupta

Refund not received (Amazon lily ) ^Open

I will pay to fruds translation please withdraw my amount please help sir my ,********** my phone number ...

Dec 06, 2022 by Prasanth

Airtel Defrauding Customers with prepaid broadband (Airtel ) ^Open

Airtel has been defrauding me, of my valuable time and money, ever since I requested a disconnection of my prepaid broadband connection. Airtel has mentioned the number *** to avail of broadband service related issues, when in fact, the number ...

Dec 03, 2022 by Mohammad Asad Ahmed

Charged Bill incorrectly (Vodafone) ^Open

I had activated a basic Rs.***/- international roaming package for Morocco. I have been charged incorrectly an amount of Rs.*,***/- for receiving calls on international roaming while in Morocco. I have not received a single call nor i have made...

Dec 01, 2022 by Shivangi Rana

International package was charged at high rates not as per the conversation with representative (Airtel ) ^Open

I had asked the airtel representative Mr. Robin to activate International roaming plan for ** days, he acticvated for ** days. When i asked him to check and resolve he said i wont be charges extra. Now when the bill came it was charged for ** d...

Nov 28, 2022 by sonalkhatri

SMS service is not working on my number prepaid (Airtel ) ^Open

I bought a new airtel number in last week of September and converted same into esim because this is my second number and I use iPhone.But later I realized the SMS service has stopped working since I converted to eSim. Since **st Oct I am reachi...

Nov 26, 2022 by Ravi Bhatia

Double payment for Post paid (Vodafone) ^Closed

I have made the payment of Rs.***.** through phonepe; the payment was successful and the amount was debited into my account in Karnataka Bank. But vodafone said the payment was not received; the transaction was a failure. Hence I have made thr...

Jan 09, 2023 by Raja S K

Caller tune problem (Vi India) ^Closed

nowadays vi is providing worst experience where the internet speed is slow, even the network connection is perfect. i have reached my pack of (**** of truly unlimited calls and *.* gb data per day validity for *** days )and i couldn't able t...

Nov 29, 2022 by Rahul R

Complaint not resolved (VodafoneIdea) ^Closed

My number is **********. I have registered a complaint for Network issue. The network team has visited and checked that there is a coverage issue. And timeline of that complaint was **th Aug. However nothing was resolved. And complaint is also...

Aug 18, 2022 by arijit senapati

Sold me a defective exchange phone (Kanak tv center ) ^Closed

I purchased Samsung M** phone from Kanak TV Center last week at Rs. ****.** Cash, it was exchanges devices by other customer, I have checked the phone which was working fine at that time but when I take the phone at home and download few applic...

Aug 18, 2022 by Lakshman Singh

Refund not credited (Bharti Airtel) ^Closed

I had applied for Airtel Black **** plan through Airtel local provider on *st August, for which I was charged Rs.**** as installation charges. However, later I was informed that due to some feasibility constraint in my locality, my connection c...

Aug 11, 2022 by Nimesh Jaiswal

Refund not credited (Bharti Airtel) ^Closed

I had applied for Airtel Black **** plan through Airtel local provider on August *, for which I was charged **** installation charges. However later I was informed that due to some feasibility constraint in my locality, my connection couldn't b...

Aug 11, 2022 by Nimesh Jaiswal

K2 gg 57 (#G6 0>5$) ^Closed

#G* *>*$ A*> *>*> ?*@ .K,>* @ &A>( +*M**># I.M*M*GM* *A* .G *H ?*(G * .*@(G *G .G*> .K,>* &G(> *H K ? * * *$G * .*@(G ,@$ /G * .H &A>( G ** M* > A> *B d ?**G .H .>(*? *B* *G ,*A$ **G*>( *B * $...

Aug 02, 2022 by Ramesh Rawat

Fasttag (Airtel Payments Bank) ^Closed

in **** I purchased Airtel Fasttag and open Airtel Payments Bank Account for full-time kyc but in my account closed in which amount ****rs balance in Fasttag account And my Airtel wallet Account Money I don't know how much,but both accounts dea...

Jul 16, 2022 by navjot singh

1600 (Jbl earphones) ^Closed

mere jbl earphon garanty time se phle khrab ho gye h Shop kipper vapis lane se mna kr rha h ...

Jul 02, 2022 by manish saini

Vi False Charges and Fake Commitment (Vi India) ^Closed

Last **nd Jun ****, When I Wake Up I Show A Message That Saying You Have Charged Rs. ** For Some VAS Services. When I Talk To Customer Care They Check And Says That No VAS Activated In Your Number, So I Read Message And Then After They Said ...

Jun 30, 2022 by Mehul Parkhiya

Not know (Not know) ^Closed

shri ganganagar keshrisinghpur line !G K ** kise K (AM*>( * (> chatavni na kuch or >(** mara h yaha kal (M*>( hoga ...

Mar 30, 2022 by bishnoi

Refund not credited (Airtel Broadband ) ^Closed

I applied new connection for airtel on *rd March **** they didn't fox the network in time i asked for refund... They initiated refund but... I didn't yet received thr refund.. Its almost one month ...

Mar 27, 2022 by Ravikumar Gurram

Send Money but not getting recharged (Google Pay) ^Closed

I made the payment. money was deducted from my account. but not getting charged. i want refund....

Nov 26, 2021 by Shishu Kumar

Filthy Airtel Broadband Router (Airtel ) ^Closed

I ordered airtel xstream fiber on **th october and the connection was installed and activated on **th october and after one hour of installation the router stopped working and when I called the installation guy he checked and told me that the w...

Oct 22, 2021 by Pramod

Airtel Xtream Fiber Sales fraud (Airtel ) ^Closed

Hi I applied for Airtel Xtream fiber for my Home in Sec ** Chandigarh on ** Aug ****. The sales guy visited and did my KYC and i paid Rs**** through airtel portal. I got text from airtel saying installation will happen soon. Its been almost...

Aug 23, 2021 by Anup Chhabra

Airtel broadband not working since 6 days and no one came to fix it yet (Airtel ) ^Closed

Airtel broadband stopped working on *th July **** and many complaints and mails no one has come yet to resolve it. Last month also broadband not working for ** days. I am facing lot of difficulties in attending my office calls . I've exhausted ...

Jul 09, 2021 by Suyash Mishra

Airtel Broadband Services (Airtel ) ^Closed

Airtel Broadband Services - Nagpur I've requested a new broadband connection of Airtel on **th of May, ****. It's been more than a week now, but the commitment made by the airtel representatives has not been fulfilled yet, as I've not got the ...

May 18, 2021 by Akshay Dhengre

subscription issues with Radhe movie (Zee 5) ^Closed

I have subscribed for premium package at Zee* for Rs.*** that includes Radhe movie and Zee* subscription. But I was not able to watch the movie afterwards but only the trailer and subscription history shows expired. I again paid Rs.*** thinking...

May 14, 2021 by Shivangi Bhatia

Internet Speed (Airtel Broadband ) ^Closed

I have an internet connection from Airtel for last * years. In Jan ****, i noticed that there is frequent disconnection and slow speed. On other hand i also noticed that my bill plan was changed without my notice or authorisation and bill dropp...

Apr 23, 2021 by Neeraj Mishra

Executive abuses (Idea vodaphone postpaid) ^Closed

My Sim was post paid. where i have kept limit of ***Rs. and still i've received ****Rs Bill. due to which i clearly denied to pay. i am getting repetitive calls from executives who abuses ...

Apr 09, 2021 by JAY