Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
Types of Telecom Complaints in India
The most common telecom complaints by consumers include :
So the question arises as to how to file a complaint against telecom companies?
How to resolve Telecom complaints?
So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
1. Contact Telecom Company:
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
2. Contact Nodal Oficer:
3. Report to Government:
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
4. Send Legal Notice:
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
Sukumar on Apr 23, 2019
Airtel Communications – Issues in securityClosed
I was on the call with airtel agent due to my unresolved issue around **:** am on ** April ****. The customer service agent has passed my number to someone else from his company and they have called me personal and ...
Ayush on Apr 22, 2019
Vodafone India – Refund not providedClosed
Type Prepaid. Complaint no raised with Vodafone **********. My data internet is not working plus getting issues in calling in the network. I contacted the company they responded by saying there is a network connecti...
Shweta Deshpande on Apr 22, 2019
Airtel – Issue in the networkClosed
Since a few days, the Airtel network is getting more than worse. "No service" is also getting displayed on the phone though I have a *G connection. Using the internet is out of my reach now but I can't even make any...
Bhawani singh on Apr 22, 2019
Jio – Internet not workingClosed
My internet is not working in my area. When I want to talk to customer care they are putting my call on hold around **-** minutes. I called *-* times but no one answer received. I recharged my Jio number to use the ...
S Saravanan on Apr 22, 2019
Airtel – Spam call for pending billClosed
Every day I am getting spam calls from Airtel office for someone else's pending bill. I have told them *** times that it is the wrong number but in vain. Again and again, I am getting the same call from different nu...
Shachi on Apr 21, 2019
Airtel Communications – Issue with he networkClosed
I have network issues from the past * months. I have complained more than *** times. It's not answered. I change to special sim also. After a lot of issues sim got activated. But now the bill amount is coming too hi...
Deepesh Srivastava on Apr 18, 2019
Airtel – Abusive customer careClosed
This is in regard to the Airtel digital tv connection that I recently had with Airtel. I had to remove it because the Airtel connections at my new place were weak. Airtel technicians themselves told that they can't ...
Prashant on Apr 12, 2019
Airtel – Not doing postpaid to prepaid transfer Closed
My company was providing me Airtel postpaid connection for many years but now the company had stopped paying our bills so they told us to convert postpaid connection to prepaid in my name. I visited Airtel Gallery a...
Naveen Sharma on Apr 12, 2019
IDEA – Sim not foundClosed
Idea person calls me to port the number in the idea. I accept his request. But he did not give me the Sim. My number is stopped for the last ** days. I called but he did not receive my phone. I also call to customer...
Taskeen Ahmed on Apr 11, 2019
Airtel – Lost SIM not given Closed
Service Type.-Prepaid. On the *th of April, I was in Laxmi Nagar metro station. I lost my Airtel Prepaid SIM Card. Next day I have called to *** and customer executive told me that we can take SIM. You have to visit...
Archana Raghu on Apr 11, 2019
Airtel – Bill not providedClosed
I changed my prepaid connection to postpaid with a family pack of ***. I was getting reimbursement from my company after submitting the bill and the last date to do so is **th of every month. I have called the custo...
Shaik umar on Apr 9, 2019
Airtel – Change of plan without consent and notification Closed
Monthly bill suddenly surged to **** for the past two months but my basic plan is ***. When enquired about the bill customer care services are non-responsive and store operators are harassing the customers. Is this ...
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Byjus
