Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
![telecom complaints in India](https://voxya.com/img/resolve-complaints-at-voxya.webp)
Types of Telecom Complaints in India
The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
How to resolve Telecom complaints?
So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
Bsnl Broadband Connectivity (BSNL Broadband) Open
Dear Dir/Mam This is Bijendra kumar Guddu an UNACADEMY MATHS EDUCATOR. Sir Basically i am very Happy With the BSNL Broadband Connectivity... But due to Some Employee of BSNL I am Facing Lots of Problems Sir Sir i am taking a LIVE Class Da...
Aug 25, 2020 by Bijendra Kumar
Airtel Number stopped working all of a sudden (Airtel ) Open
My Airtel Number which I had gotten issued from Hyderabad, Telangana around ~ *+ years back had been showing 'No Service' since the last * months. For info, I permanently left Hyderabad an year ago and moved to Singapore(current location) las...
Aug 24, 2020 by Himanshu Singh
Airtel SIM not working (Airtel ) Open
I am currently in UAE and there is no network showing on my airtel mobile phone from the last ** days. I have been using the same phone for the last eleven years and paying the bill amount well in advance. An excess credit of Rs *** can be seen...
Aug 23, 2020 by JAYANT YAGNIK
Excess Bill Generated (Vodafone Idea) Open
Dear Sir/Ma’am, My Name is Himani Arora D/O of Sanjay Arora resident of H No – **, Lotus Enclave, Maulana Azad Society, Pitampura, ND-**. I am writing this to you in regards of Excess Mobile generated for Rs. *****/- against mobile no...
Aug 23, 2020 by Himani Arora
Wronge charges in mobile bill (VodafoneIdea) Open
श्रीमान सर वोडाफोनआईडिया ने देश के उपभोक्ताओं के साथ लूट मचा रखी है उपभोक्ता को बिना सूचित ब...
Aug 22, 2020 by parvezul haq
REG AGAIN CHEATING FRAUD MISGUIDE WITH CONSUMER BY AIRTEL COMPANY (Airtel ) Open
...
Aug 22, 2020 by MUKESH KAUSHIK
Cheating by customer care (Videocon) Open
I had registered a complaint for my washing machine on ** jul **.The complaint was attended on ** aug ** after repeated calls to customer care. The person took Rs *** service charge and could not diagnose the fault.He suspected the timer to be ...
Aug 21, 2020 by Praneeta
Wrong recharge of 5000 on my Airtel need refund (Airtel ) Open
My sister have recharged of rs. **** instead of transferring through phone pay by mistake, But no Airtel customer care is helping me here. I need a refund. Please help ...
Aug 21, 2020 by Prashant Gaikwad
Airtel SIM SWAP (Airtel ) Open
Sir/Madam, Subject: Airtel SIM Swapping and Illegal Online Transaction of Rs.*******.** from the Bank of India Cash Credit Account. On **-**-**** around **:** PM the Mobile Number received a SMS for SIM Swapping. ...
Aug 15, 2020 by Moorthi Kanagaraj
Fraudulent in number as ISD cgarges (Vodafone Billing) Open
Have been charged Rs *** against ISD charges which i have not done and is not registered in my phone log or true caller. They have waived off Rs *** which I'm. Not aware about after complaining but is not waiving off ISD charges. This is fake ...
Aug 13, 2020 by Sreeja sen
Unable to disconnect Airtel broadband fixed line (Airtel Broadband ) Open
Dear Team, I admit i had good internet service with Airtel all these years. However when it comes to disconnecting the service, I'm unable to go past Interactive Voice Response (IVR) to submit my cancellation request. Airtel has made is imp...
Aug 13, 2020 by Sathese
Money debited from my Bank account HDFC Bank but not loaded in my Airtel wallet Mahalakshmi (Airtel ) Open
I used Airtel thanks app to pay my electricity bill on Aug **th **** but transaction failed still my Airtel wallet got debited for the bill amount Rs.***.Please reload my money ASAP to pay my bill on time.I am really upset with your customer su...
Aug 13, 2020 by D. Mahalakshmi
Landline phone not working (Airtel ) Open
We are Airtel landline customers for the last ** years or so with our telephone number being ****-*******. Frequently our landline number mentioned above goes out of order. For example, as of now, the same is not functioning for the last * w...
Aug 13, 2020 by Samskriti Foundation
Rised a complain from past 6 months no a single action taken (Airtel ) Open
From past * - * months we are facing internet problems. I have several times complained to the costumer care (***) and from the AIRTEL THANKS app . AIRTEL says no more complain from the costumer because they believe they deliver the best ser...
Aug 12, 2020 by Deepesh Jain
SHIFTING ISSUE (Airtel ) Open
I HAD A NEW BROADBAND CONNECTION OF AIRTLE BUT AFTER * DAYS I HAVE TO SHIFT MY SHOP ON ** JULY **** AND I REQUESTED WITH AIRTLE THANKS AAP TO SHIFT MY CONNECTION TO MY NEW SHOP ADDRESS BUT TILL DATE AIRTLE IS NOT RESPONDING US AND DAILY WE...
Aug 12, 2020 by AYUSH PANWAR
Wong billing by Jio (Jio) Open
In spite of making full payment as per bill jio is giving wrong bill and adding overdues charges as well ...
Aug 12, 2020 by Abhishek Mani
Wrong amount recharged to videocon Reverse payment regards (Videocon D2h) Open
Dear sir/madam On **.**.**** i paid wrongly Rs ***** instead of ***.** to a videocon d*h reacharge. And I raised complaint regarding reverse payment in videocon customer care through e-mail but still my amount not credited to my credit card. S...
Aug 12, 2020 by C Michaelraj
No Internet No refund (Joister Connect) Open
I have joined Joister broadband services on **/**/****.The plan I choose was **mbps.My speed reduced from December and from **th June I am not getting internet.I request refund but the main branch is saying your local branch is not responding.S...
Aug 12, 2020 by ROHAN CHANDELE
Connection not provided after Payment (Airtel ) Open
I have made payment of INR **** for airtel broadband connection ** Mbps ***/month plan to be installed at my home location. Its been more than * days since my payment has been submitted and no one came for the installation from Airtel. The airt...
Aug 07, 2020 by sanket parmar
bsnl is ignoring my complains since 9 days (Bsnl-bharat Sanchar Nigam Limited) Closed
My BSNL Land phone number is ***********. Since few days this is not working. So I registered a complain on **th of May. But still the service provider (BSNL) is not doing anything to solve the problem. ...
May 22, 2018 by Avijit Sarkar
Postpaid to prepaid not yet done since 19 days (Airtel Communication) Closed
concern is that mobile no. ********** is not yet activated since ** days. this is regarding to mobile no. ********** of my uncle. On *nd may **** we have given request for conversion of this no. from postpaid to prepaid at “narayangaon” v...
May 21, 2018 by Kiran Tamhane
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's