Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
Types of Telecom Complaints in India
The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
How to resolve Telecom complaints?
So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
Charging of international roaming on deactivated plan (Airtel India Pvt Ltd ) Open
My name is Smita N. Sardesai. I have come to Uk on the *-month visa. I purchased Rs.****/-international roaming pack from Airtel on my no********** on *the July ****. After ** days, the roaming is deactivated. But Airtel gave me massage that t...
Aug 22, 2023 by Smita Sardesai
Wrong package delivered fraudulance and mental harrasment (Airtel Black) Open
I have taken an airtel black plan last week. The plan is ***rs which includes * sims and one broadband connection . As per discussions, since we had * airtel prepaid connections at home already, I asked to add these two in the black plan and m...
Aug 04, 2023 by Prienka Bakshi
Sim Deactivated Churned (Vi) Open
I been using this Vi number ********** for more than last **+ years. My network was gone and sim was inactive out of nowhere from *nd May ****,i tried recharging a combo pack of **rs on **th may **** to see it would reactivate my connection, ...
Jul 09, 2023 by Bastin Lolak Vivek
Pravacy loss finansial loss haiding important matter (Google Gmail) Open
Respected sir. I will satrated an email **** * years back my email hacked and some one uploading some apps in my mobile. and my privacy photos take it and my ip I'd phone full after * months the mobile is. copleetly unusable then i bought next...
Jul 01, 2023 by Aneesh s
Incorrect Billing from Vodafone (Vodafone Applegate Officer ) Open
Vodafone has billed me Rs ****.** incorrectly for international roaming charges which they were unable to cater while I was travelling internationally hence there was no usage made, Vodafone informed that they would revert the charges in my out...
Jun 28, 2023 by Mekhla Mukherjee
Refund from Jio Postpaid not received (Jio) Open
I migrated from Jio Post Paid to Jio Prepaid a month ago. I was told that the advance amount of Rs. ***/- that was paid while opting for a Postpaid connection, will be refunded in ** days after the termination. I received a messas asking me to ...
Jun 19, 2023 by Javed K Aga
Recharge amount deducted but Recharge did not take place (Jio) Open
On **nd may **** I recharged my jio mobile number for *** plan twice Both the times the amount was deducted from UPI and bank account and JIO app showed a message that recharge was successful. But after checking later the recharge did not ref...
Jun 04, 2023 by Akhand Pratap Singh
AIRTEL XTREAM (Airtel ) Open
THEY AUTOMATICALLY ACTIVATE MYMONEY POSTPAID CONNECTION...AND NOW ASKING FOR MONEY FOR DEACTIVATION ....TOTALLY UNPROFESSIONAL AND ILLEGAL...
May 13, 2023 by dr SHUBHASHIS MITRA
Excessive and unreasonable charges on my Airtel Postpaid Mobile bill (Airtel ) Open
I am B. Venkata Ratnam, a long standing customer of Airtel. I have had an Airtel Connection for almost all ** years. Presently I am having a post paid connection on my mobile number **********. Recently I was in the USA from **.**.**** to...
May 12, 2023 by Bollapragada Venkata Ratnam
Payment deducted for Utility but booking not confirmed (Bharti Airtel) Open
I made a gas cylinder booking on **th of april via airtel thanks app. The amount got deducted from axis bank card through which i made this payment. But the gas booking hasnot been confirmed yet. My amount is blocked with airtel but they are no...
May 06, 2023 by Akash Aggarwal
Misselling by Airtel (Airtel ) Open
Airtel Sales executive promised that if you opt for *** plan, then I will be getting amazon prime, hotstar and other apps. He took rs **** and after the activation done on **th April, airtel is not providing these ott benefits which they commit...
May 02, 2023 by Vikash Kumar Pandey
Wrong bill generated (Jio) Open
i am ported from jio postpaid to airtel and the generated final bill, in that bill they charged unnecessary amount and they say that is as per tariff. my plan is *** for a month and the bill period is not more then a month, but they charging *...
May 01, 2023 by Kishor S
Reversal of recharge amount for Videocon (Videcon) Open
Hi I have made * recharge amount *** on Jan & *** on Feb month via Videocon QR code. The recharge was successful but was not updated on Videocon site. I have raised * tickets for the same but got closed stating to check with our bank .. I check...
Apr 24, 2023 by Sanjay Singh
Excess rental charged in mobile bill since more than 3 years (Airtel ) Open
I had opted for *** plan with * add-ons. My * additional numbers were supposed to be free but they added as addon so I was charged extra Rs. *** since more than * years. ...
Apr 16, 2023 by Naveed Jeddy
Not providing the service in USA roaming (Airtel prepaid service ) Open
I am writing this email to bring to your attention an issue that I have been facing with my mobile phone service in USA since past * months roaming service with Airtel. I recently recharged my mobile account with ***/- and ***/- on April ** ***...
Apr 15, 2023 by SUNDAR BABU
Airtel DTH not refunding the amount (Airtel DTH) Open
I bought Airtel Xtream DTH in May ****. The DTH ID is **********. My mobile number was registered with this ID was +** **********. Since I bough this, there are multiple issues with this connection. *. The DTH ID registered mobile number ch...
Apr 13, 2023 by Avdhesh Pande
In airtel app the recharge pack details showing 209 rs pack in that u get daily unlimited call and (Airtel mobile recharge ) Open
in airtel app the recharge pack details showing *** rs pack in that u get *gb daily unlimited call and *** sms for ** days but when i do successfull recharge i received mesage pack valid only ** days so i think this is fraud...
Apr 11, 2023 by aniket patil
Service not provided (Airtel ) Open
Hi, Order ID - *-O*V*EA* Order ID - **-*********** Application Number - *********** I am writing to express my disappointment and frustration regarding the non-receipt of service even after making the full payment. On *th April, I made...
Apr 09, 2023 by Vijay Jaiswal
Need a full refund as broadband is not working after 4 days of installation (AIRTEL Xtreme broadband) Open
Hello, I have bought Airtel Xtreme broadband which was installed by Airtel at my home in Wakad on date **-**-****. It was working as expected till **-**-**** evening. After that it stopped working. So we lodged service request with Airtel with...
Apr 05, 2023 by BHALCHANDRA NAGESH DESHMUKH
Recharge Pack Not Received (Airtel ) Open
I'm a student, I belong to a poor family, I recharged my number once but i didn't receive the pack, the Airtel app showed it was processing, after a lot of time neither i received recharge or refund and i had recharged twice, I didn't receive a...
Apr 01, 2023 by Pratyus Soumyadarshi Tarai
Incoming call and sms issue (Airtel India) Closed
** .G*G *>* /*G* *?.>*M! ********** *Hd ** A*> **** *G *-@ (.? I* * (.? .H*G >. (*@ * **G *Hd K I* G** >. * **@ *Hd .H(G *(> (,* *./ ** *?>*M ?/> *H *G?( /*G* @ * *G *G*> *M*&>( (*@ @ *Hd .H ***G ...
Jan 31, 2023 by Gajanand Kirodiwal
Meri bina permission ke airtel reward account activate karna (Airtel ) Closed
*** deduct my account n meri permission ke bina rewards account activate kar diya very bad experience from airtel...
Jan 28, 2023 by Rohit KUCHHAL
Double payment for Post paid (Vodafone) Closed
I have made the payment of Rs.***.** through phonepe; the payment was successful and the amount was debited into my account in Karnataka Bank. But vodafone said the payment was not received; the transaction was a failure. Hence I have made thr...
Jan 09, 2023 by Raja S K
Caller tune problem (Vi India) Closed
nowadays vi is providing worst experience where the internet speed is slow, even the network connection is perfect. i have reached my pack of (**** of truly unlimited calls and *.* gb data per day validity for *** days )and i couldn't able t...
Nov 29, 2022 by Rahul R
Overbilling for broadband connection kept in safe custody (Airtel ) Closed
I travelled to the USA from **th March **** to *th Sep **** and made a request to Airtel Call Centre to keep my landline and broadband connection (My Airtel landline *** ******** and broadband connection no.************_tn) in safe custody for ...
Sep 21, 2022 by Hari Ramanathan
Refund of Reliance Fibre not processed (Jio Fiber Reliance Jio ) Closed
I installed a Jio Fibre connection in my house in Whitefield, Bangalore. I paid for a year subscription but due to poor service, I had to cancel the connection on ** July, ****. The device was supposed to be picked up within ten days but even a...
Aug 25, 2022 by Arun Kumar Singh
Complaint not resolved (VodafoneIdea) Closed
My number is **********. I have registered a complaint for Network issue. The network team has visited and checked that there is a coverage issue. And timeline of that complaint was **th Aug. However nothing was resolved. And complaint is also...
Aug 18, 2022 by arijit senapati
Sold me a defective exchange phone (Kanak tv center ) Closed
I purchased Samsung M** phone from Kanak TV Center last week at Rs. ****.** Cash, it was exchanges devices by other customer, I have checked the phone which was working fine at that time but when I take the phone at home and download few applic...
Aug 18, 2022 by Lakshman Singh
Refund not credited (Bharti Airtel) Closed
I had applied for Airtel Black **** plan through Airtel local provider on *st August, for which I was charged Rs.**** as installation charges. However, later I was informed that due to some feasibility constraint in my locality, my connection c...
Aug 11, 2022 by Nimesh Jaiswal
Refund not credited (Bharti Airtel) Closed
I had applied for Airtel Black **** plan through Airtel local provider on August *, for which I was charged **** installation charges. However later I was informed that due to some feasibility constraint in my locality, my connection couldn't b...
Aug 11, 2022 by Nimesh Jaiswal
Fasttag (Airtel Payments Bank) Closed
in **** I purchased Airtel Fasttag and open Airtel Payments Bank Account for full-time kyc but in my account closed in which amount ****rs balance in Fasttag account And my Airtel wallet Account Money I don't know how much,but both accounts dea...
Jul 16, 2022 by navjot singh
1600 (Jbl earphones) Closed
mere jbl earphon garanty time se phle khrab ho gye h Shop kipper vapis lane se mna kr rha h ...
Jul 02, 2022 by manish saini
Vi False Charges and Fake Commitment (Vi India) Closed
Last **nd Jun ****, When I Wake Up I Show A Message That Saying You Have Charged Rs. ** For Some VAS Services. When I Talk To Customer Care They Check And Says That No VAS Activated In Your Number, So I Read Message And Then After They Said ...
Jun 30, 2022 by Mehul Parkhiya
shri ganganagar keshrisinghpur line !G K ** kise K (AM*>( * (> chatavni na kuch or >(** mara h yaha kal (M*>( hoga ...
Mar 30, 2022 by bishnoi
Refund not credited (Airtel Broadband ) Closed
I applied new connection for airtel on *rd March **** they didn't fox the network in time i asked for refund... They initiated refund but... I didn't yet received thr refund.. Its almost one month ...
Mar 27, 2022 by Ravikumar Gurram
Send Money but not getting recharged (Google Pay) Closed
I made the payment. money was deducted from my account. but not getting charged. i want refund....
Nov 26, 2021 by Shishu Kumar
Filthy Airtel Broadband Router (Airtel ) Closed
I ordered airtel xstream fiber on **th october and the connection was installed and activated on **th october and after one hour of installation the router stopped working and when I called the installation guy he checked and told me that the w...
Oct 22, 2021 by Pramod
Airtel Xtream Fiber Sales fraud (Airtel ) Closed
Hi I applied for Airtel Xtream fiber for my Home in Sec ** Chandigarh on ** Aug ****. The sales guy visited and did my KYC and i paid Rs**** through airtel portal. I got text from airtel saying installation will happen soon. Its been almost...
Aug 23, 2021 by Anup Chhabra
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's