Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Refund not received (Jio mart) ^Open

I am a serving Officer in Indian Airforce and Jio mart is troubling those who serve the Nation. I ordered iphone** from Reliance Jio Mart on ** Oct ** ORDER No. *****************A using HDFC debit card on installments basis. The order was canc...

Nov 21, 2022 by Anshul Agarwal

Being Overcharged and harassed (Vodaphone Red) ^Open

Hi I have a pending bill of ****, on ********** and the person who visited my house right now spoke to some regional head or something and they said after many conversations they will give me a discount of ****. And she said ma'am it will anyw...

Nov 15, 2022 by Nikita Kanodia

BSNL Notice from Court (Bsnl Bharat Sanchar Nigam Limited) ^Open

Hello, We are from a middle class family and requested for Internet. Since we are living little out of main area so Only BSNL was the provider in that area so we requested for BSNL services. After so many chasers, lot of stress, argument with...

Nov 14, 2022 by Arjun Singh

SMS not sent (Vi) ^Open

Recharged with rs. ** followed by rs. ** to send a message to bank but in vain..it always shows failed to send message..what should i do now...?...

Nov 10, 2022 by LALIT BHENGRA

Airtel Wrong Recharge (Airtel mobile recharge ) ^Open

I had recharged my number incorrectly with a *** ISD plan instead a normal recharge. I tried reaching out to the customer care and, unfortunately, I never go to interact with an executive. I had recharged a few hours ago and the pack is val...

Nov 09, 2022 by Aditya Nair

Package not delivered (Jio mart Reliance Industries Ltd ) ^Open

I have ordered Phillips OTG from Jio Mart on **th October **, the order was shipped on **th Oct **, however it has not yet delivered till now. The order status changes everyday showing that order will be delivered by next day. I have raised com...

Nov 05, 2022 by Saikrishna

Refund and number blocked (Bharti Airtel India) ^Open

I had to visit USA for * months ,even I am there only,I had activated international roaming pack which costed around ****/- exclusive taxes . But to my surprise while travelling and reaching to USA ,this IR pack never worked and same was inform...

Nov 03, 2022 by Mithun Raina

New reacharge lost my current validity (Airtel ) ^Open

i have a unlimited plan which is about to expire in *days, but i got a message from Airtel Airtel Unlimited Pack validity for ********** is till **-Nov-**. Recharge TODAY without losing your current validity i.airtel.in/FDPNew Ignore if already...

Nov 03, 2022 by Rajesh Sanam

Airtel Xtreme Fiber wifi not installed (Airtel ) ^Open

Airtel company is a fraud company. I have booked for Airtel DTH and Airtel Xtreme fiber WiFi connection by online payment of Rs **** on **.**.****. But till now it has not been installed neither money has been refunded. Airtel customer care sta...

Oct 30, 2022 by UMA SHANKAR MALLIK

Refund not given by company (Jio Fiber Reliance Jio ) ^Open

I orderd jio fiber on *st oct on same day i cancelled my connection. Jio team pickup my device on *th October. Till now they didn't provide my refund amount.....

Oct 16, 2022 by Sahil

Not providing physical sim (Vi) ^Open

I live in Narela (northwest Delhi) ******. I went to your Vi store for getting this number as I changed my phone and I was using as esim, now in the new phone I want to use this number but I should have physical sim when I visited your store th...

Oct 14, 2022 by Amandeep Singh

Refund not received from Reliance My Jio Store Solan Himachal Pradesh (Reliance My Jio Store) ^Open

Sir my name is Ramesh Kumar. I want to make a complaint about person Nishant Nahar and Reliance my jio store solan. Nishant Nahar who was working in the office near Amar Hotel near Reliance Jio office. Sir, I had placed an order for Hard Disk o...

Oct 08, 2022 by Ramesh Kumar

Misrepresentation on Airtel Website and call centres on postpaid plans (Airtel ) ^Open

#Airtel, upgraded my GSM phone plan to the top of their line plan in their bouquet. Instead of upgradation, the system downgraded the same. On complaining to #Airtel, i was told: *. Please give us some time to resolve. I have been asked ** hou...

Oct 06, 2022 by Rohit Nanda

Harassment by Vodafone idea customer care called me in 3 hours to pay dues of some other mobile num (Vodafone Idea India ) ^Open

* days ago on **/**/** i got mentally harassed by calls from vi customer care which caused my accident, they were calling me for payment of dues of my employee whose liabilites are not directly related to me in any manner. they called atleast ...

Oct 06, 2022 by Anuj Nebhnani

Amount deducted for gas booking done through Airtel thanks app but gas not booked refund not receive (Airtel thanks app) ^Open

On **/**/****, at **:** pm i tried to book a gas cylinder ( HP GAS) through Airtel thanks app. I used my canara bank debit card for paying the Rs. ****/- towards the booking. The amount got deducted, i also received an SMS from customer care sa...

Oct 05, 2022 by Flavia dmello

G0g k2 m0 8726603020g 80m g (Vi) ^Open

*M*@ .>( .G*> (,* ***********?$ A .*@(K *G ,& *H ?*K .H >*B **>(G K**A* .* >** *M%?$ >*M/>*/ .G /> *> .AG (,* &G(G *G .(> * &?/> /> **> *M%?$ *M.>*@ &M*>*> post paid sim *G(G G *? +K*M* ?/> >(G *> , ...

Sep 21, 2022 by ASHWANI Pandey

Overbilling for broadband connection kept in safe custody (Airtel ) ^Open

I travelled to the USA from **th March **** to *th Sep **** and made a request to Airtel Call Centre to keep my landline and broadband connection (My Airtel landline *** ******** and broadband connection no.************_tn) in safe custody for ...

Sep 21, 2022 by Hari Ramanathan

Rudely and disrespectful behaviour on senior citizen (Jio communication) ^Open

I, a senior citizen aged ** years, have approached Jio store at Aranthangi- Tamil Nadu (******) to seek clarification on last recharge. The customer service person initially delayed in providing information and later when asked about not provid...

Sep 12, 2022 by Sankaranarayanan

Vodafone idea has cheated by making false promises (Vodafone Idea Limited) ^Open

Hi team, I have raised a request to port my number to other network later i got call from Vodafone idea saying that we will give free billing for * months and now they have cheated me and they have disconnected my network and account and also ...

Sep 09, 2022 by Damodar Reddy

Service not provide (Airtel Digital Tv) ^Open

My working days laps and money loss, Airtel DTH TV service not provide on time , DTH Service charge * days still not watching the TV but there charges cutting and Complaint is already status message get resolved, So please consider to my compl...

Aug 31, 2022 by Sudhir Kumar Singh

Slow internet speed (Jio Telecom) ^Closed

I purchased jio sim in earlier months of **** at that time the internet speed was satisfactory (around * mbps which is enough for me) but after some time around * months later, internet speed becomes worst , even i am not able to open google pa...

Apr 08, 2021 by Divyesh kamalia

Package not delivered (Zee5) ^Closed

I subscribed zee* yearly pack by Google pay...but after recharge zee * won't running... even zee* stop responding... please help me and active my plan or otherwise refund the amount ***....

Apr 05, 2021 by Peyali Sarkar

Internet connection issue (Vodafone And Idea) ^Closed

We are using Vodafone Idea internet connection for work from home. While electricity cut, mobile tower management is not starting their generator and its caused connection disruption. thanks, Surya ********** ...

Apr 01, 2021 by Surya Yadav

No Internet services provided and incoming outcoming were barred before the expiry of the pack (Airtel ) ^Closed

Hi Team , Today am reaching here for two issues (Mobile Number: **********) *. No Internet services provided for recharged amount *. Plan has been revoked before expiry date and barred the incoming outgoing calls. Recharge summary: On mar...

Apr 01, 2021 by Dinesh Kumaar

Excess Charges (Zee 5) ^Closed

I cancelled my Zee* subscription three months back but still amount is getting debited. *-* times i cancelled it but it was debited * times from my credit card.....

Mar 31, 2021 by Anurag Tiwari

Delay in Airtel Fiber broadband installation by much more than committed time (Airtel Xtream broadband) ^Closed

I booked fiber broadband connection on ** Mar **** at **:** by paying **** via Airtel's official link. I met Airtel sales person Banti Singh (**********) in Adarsh Nagar Subhash Park and he was advertising there for Airtel. So, I called him and...

Mar 27, 2021 by Mohit Mittal

Amount not credited in my Dishtv account (dishtv in) ^Closed

Sir, I have done Rs *** recharge for Customer id *********** (Ajay Sable) on **/*/**** on dishtv official website,Payment done via (Mobikwik wallet transaction id is MOB-******** and was successful)But amount has not credited in my Dishtv acc...

Mar 25, 2021 by Pramod patil

Refund and keeps hanging (Zee 5) ^Closed

My app used to hang a lotttt when I had availed the membership not able to see one video properly it really hangs aa lotttt if u want to download it would take half an hourrr for just to show that now it has started downloadingg...

Mar 25, 2021 by Khushi Sahu

I cancelled my Zee subscription two months back but still amount is getting debited times i cancelle (Zee 5) ^Closed

I cancelled my Zee* subscription two months back but still amount is getting debited. * times i cancelled it but it was debited * times from my CREDIT card......

Mar 25, 2021 by Gaurav Shukla

Incoming call not received (IDEA) ^Closed

I bought a number of idea in which I am unable to receive. Call....

Mar 23, 2021 by Naveen Kataria

Recharge successful benifit not received (Airtel ) ^Closed

I had done recharge from phone pay, amount has been debited from my bank amount. messafe has also been receivd from airtel for successful recharge but i have not received the benifit. i have tried calling in airtel for almost *-* times but no r...

Mar 23, 2021 by Ritu virodhiya

Airtel slow internet (Airtel ) ^Closed

Suffered from network fluctuating each min.at my home location. internet was like dancing toy like *g,*g,*g changing in every minute,not a constant network, though internet not able to be used any more.if emergency then went to top roof to ava...

Mar 19, 2021 by Amarjeet Singh

No response of my complaint I lost my money of 3 month recharge there is only misleading with me (Airtel ) ^Closed

I'm a blog writer, and I'm using airtel network, and the network speed or Internet speed becomes worst from bad, and i have complained many times, but in my every complain they told me that they will fix my problem. But today this is * month fr...

Mar 18, 2021 by Jitendra kumar

My phone number leaked to political parties when I registered for MLC elections on ceotelanagana web (Election commission of India) ^Closed

I registered for graduate MLC elections on ceo telangana website and after that I was getting messages, WhatsApp messages, call from political parties like TRS, BJP, other candidates. Being the election commission of India, how they have shared...

Mar 18, 2021 by Palakala Amarnath Reddy

Package not delivered (IDEA) ^Closed

I have done my recharge online today and transaction has also been done but package has not been delivered. I am facing a loss of ***INR-...

Mar 15, 2021 by Mamta Singh

Airtel network problem indoor outdoor Both problem fix airtel internet problem indoor outdoor Both p (Airtel ) ^Closed

Airtel network problem indoor outdoor Both problem fix airtel internet problem indoor outdoor Both problem fix...

Mar 15, 2021 by Biswajit Rana

One year plan payment (Zee5) ^Closed

I paid zee * one year subscription but they dont provide me the benifits of tha subscription ...

Mar 15, 2021 by Revathy Mohan

VI store took extra 100 rupees for new sim activation (Vodafone Idea now VI) ^Closed

i bought a new vi sim from vi store janpath bhubaneswar on **th march around * pm,i made *st recharge of *** for new sim but they took more *** cash in name of sim activation but they didnot gave me any reciept for my ***rupees.Looted me in day...

Mar 14, 2021 by Satya Shubham Behera

Problem not solving (Airtel ) ^Closed

My complain is not slove more then ** days...

Mar 11, 2021 by Samson

Vi formerly vodafone Idea not providing UPC code (Vi India) ^Closed

Vi is not providing UPC code. Due to poor network coverage and poor customer support i decided to port out from Vi but they are not providing UPC code, instead they are sending " Request for UPC for mobile number ********** could not be proces...

Feb 24, 2021 by Navneet Sharma