Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Refund of the product not delivered (Vodafone) ^Open

I ordered a Prepaid MNP SIM online from Vodafone (www.vodafone.in) on **th July **** for Rs. ***. It was supposed to deliver vodafone SIM at my door step. The receipt page after payment got an error. The amount got deducted but Neither SIM w...

Sep 12, 2020 by Sumit Kumar Singh

Fraud is going on my payment is not add in wallet (Airtel ) ^Open

Airtel account no - ********** I paid * times in Airtel Money Wallet but it was not deposited in the wallet and the money has gone out of the bank and never returned to the bank. Many times I have complained to Airtel Care but nothing has hap...

Sep 11, 2020 by Sandip Ramchamdra Ingawale

Barring of outgoing calls and data on mobile numbers despite paying bills (Airtel ) ^Open

I had * postpaid mobile numbers on a family plan and a landline/broadband connection from Airtel, I had been recieving proper separate E bills for both those and paid the same every month without delay for several years. They offered to bundle ...

Sep 10, 2020 by Satheesh M

Airtel Xtreme DTH (Airtel DTH) ^Open

I was having Airtel connection for the last ** years, now i have decided to upgrade it to xtreme connection , but i dont see any benefit in xtreme set top box and asked them to give my HD connection back, but they came back and said that we can...

Sep 07, 2020 by Vijayaraghavan

Cheating by airtel (Airtel ) ^Open

My airtel number is **********.My current plan with airtel is *** with validity till **th september.I recharged my account of **th august with a amount of *** which is supposed to extend my validity by ** days post **th september.After rechargi...

Sep 07, 2020 by Varun Annadata

Dissatisfaction with Airtel customer service (Airtel ) ^Open

I have bought airtel xtream broadband service. But due to covid situation I have shifted from bangalore to thrissur(Kerala). I have been trying to contact airtel customer service for a long time but just can't connect to any executive. I...

Sep 06, 2020 by K R Shibu

Received Half Data Benefits (Vodafone Idea) ^Open

वोडाफोन को शर्म आनी चाहिए इतनी लच्चर हालत मे भी जो ग्राहक उनके साथ जुड़े हैं उनके साथ भी धोखेबा...

Sep 06, 2020 by Dipendra Singh Bijarniya

Airtel Recharge Processed But Benefits Not Received Amount deducted (Airtel mobile recharge ) ^Open

I did an Airtel Recharge through Google Pay and the amount has been deducted and payment has been processed to Airtel yet I haven’t received the benefits of the plan. I did the recharge on *th Sept **** on *:** PM via Google Pay. The operator...

Sep 04, 2020 by Piyush Bansod

Severe Network Connectivity Issue in newly purchased Jio Sim still unresolved Urgent (Jio) ^Open

Hi Team, Sub: Network Connectivity Issue in newly purchased Jio Sim w.r.t. Request no:SR*******V**. I ported my number recently from BSNL network to Jio network as am facing severe network issue and its consequences like disruption in...

Sep 04, 2020 by D. Mahalakshmi

UPC code for Port of my number is not generating (Vodafone India LimitedMaharastra circle) ^Open

I have a Vodafone postpaid sim in mseb** plan. I want to port this number. I have paid all the dues up-to-date. Requested to their customer care/appellate to look into the matter through email many times. But instead of giving me UPC code for P...

Sep 03, 2020 by Parshwanath Bhupal Shete

Airtel poor network speed not resolved (Airtel ) ^Open

I got airtel both prepaid and postpaid. The data speed on my postpaid sim is maximum ***kbps and prepaid is ***kbps. I've complaining to airtel regarding this but there no one to reslove the problem. I've been trying to contact the customer sup...

Sep 02, 2020 by Rounak Deogharia

Network provider issue (Reliance jio) ^Open

In my case I have a internet connection problem and network problem in my area with Reliance Jio . Because of this issue I have called so many times to their IVR and when I have selected Telugu language they connected it to bhojpuri or Hindi s...

Sep 01, 2020 by Venkata Satya Ram Prasad Maddipati

Poor Internet Service (Youbroadband powered by Vodafone) ^Open

I live in Ahmedabad. My internet connection is not working from **.**.****. I have called on ***** ***** and made several complaints. However, nobody has bothered to return my call. I have also written two emails to Nodal Officer Ahmedabad on *...

Aug 29, 2020 by Shivangi Rana

Already paid the bill payment new bill generated with due (Airtel ) ^Open

I am having One airtel account(postpaid, broadband), I have done my whole bill payment for the month of July bill, the postpaid payment is reflecting in their system, not the broadband. I have raised complaint almost ** days back, still, no re...

Aug 28, 2020 by Lakshmi Kavya Kasha

Airtel Wallet Money Was Not Added (Airtel ) ^Open

I Have Load ***rs in Airtel Wallet Through Google Pay But It's not reflect in Airtel Wallet What Can I Do ...

Aug 28, 2020 by Abdul Razak

Insulting behavior (Airtel ) ^Open

Hello, I am writing to complain about the insulting behavior of the airtel company's customer center at Saket Mandap, Durga Kund, Varanasi, UP. The incident happened today (**/**/****).The executives there, particular a specific person GAURAV...

Aug 27, 2020 by Shivanshu Shrivastava

Harassment torture and loot from Vodafone service provider (Vodafone Idea Limited) ^Open

Not respecting own communications made to customer. Wrong charges, disruption of services, no follow-up before cutting services while on international roaming. Staff not replying back and neglecting all communications. Threats through mail from...

Aug 25, 2020 by Sanjaysingh Vijaysingh Patil

Bsnl Broadband Connectivity (BSNL Broadband) ^Open

Dear Dir/Mam This is Bijendra kumar Guddu an UNACADEMY MATHS EDUCATOR. Sir Basically i am very Happy With the BSNL Broadband Connectivity... But due to Some Employee of BSNL I am Facing Lots of Problems Sir Sir i am taking a LIVE Class Da...

Aug 25, 2020 by Bijendra Kumar

Airtel Number stopped working all of a sudden (Airtel ) ^Open

My Airtel Number which I had gotten issued from Hyderabad, Telangana around ~ *+ years back had been showing 'No Service' since the last * months. For info, I permanently left Hyderabad an year ago and moved to Singapore(current location) las...

Aug 24, 2020 by Himanshu Singh

Airtel SIM not working (Airtel ) ^Open

I am currently in UAE and there is no network showing on my airtel mobile phone from the last ** days. I have been using the same phone for the last eleven years and paying the bill amount well in advance. An excess credit of Rs *** can be seen...

Aug 23, 2020 by JAYANT YAGNIK

Recharge not done (Airtel prepaid madhya pradesh) ^Closed

I did addon recharge of Rs **, it is not reflected in my airtel account...

Aug 12, 2020 by Kuldeep Kumar

BSNL Broadband receiving bill even after submitting letter for surrender of connection (Bsnl Bharat Sanchar Nigam Limited) ^Closed

Hello, I have submitted the letter to surrender the BSNL connection at BSNL Branch on ** May ****. However, the connection is not disconnected and I am still receiving messages to pay the bill. Also I have submitted a blank cheque copy t...

Aug 12, 2020 by Kiran L Ghatikar

Received Unknown Message (O2 Spa) ^Closed

I received an OTP to my number '**********' that says I opened an account. I never opened any account in O*spa from this number. I want to know the reason Why I get this....

Aug 11, 2020 by SubaRohini

False details given by idea Customer care executive (IDEA and VODAFONE ) ^Closed

I had recharged my idea number in myidea app by using paytm gateway of amount ***rs at *:**pm on **:**:**** and and i have attached the screenshot also. At that time amount got deducted from my account but my number was not recharged . So i had...

Aug 11, 2020 by Prasanth Kumar Jha L

Issue with Network (Airtel ) ^Closed

Dear Team, It has been long when i raised complain against the airtel network, First complain was logged regarding network in **** and till now several complains, every time airtel providing same resolution templates without any solutions. I r...

Aug 11, 2020 by surbhit verma

Very slow internet connection (Reliance jio) ^Closed

Network bar is fluctuating ** hours a day. I am hardly able to see maximum * network bar.I am facing slow internet connection for past *weeks. I tried to contact customer care agent but they only assured me with good words and fake promises. Th...

Aug 10, 2020 by Satyajit Samal

Transaction not reflecting (Airtel ) ^Closed

Hello! You have initiated to make a payment of Rs.****.* towards purchase of your Insurance policy. This is the message I got when I paid for my electricity bill in airtel payments bank. The money has been deducted but the electricity bill hasn...

Aug 10, 2020 by Sunita

Services not provided (Airtel ) ^Closed

i bought airtel wifi on ** july they offered that if u pay * months advance for ₹**** you will get unlimted data but on ** july we consumed *** gb data and now the speed is slow the salesman is ignoring my calls blocking the no.s from which i...

Aug 07, 2020 by aryan thukral

Harassment (Vodafone India) ^Closed

Vodafone company is harassing me everyday to pay the bill of another number of an unknown person. They refuse to rectify the error and harass me daily...

Aug 05, 2020 by nandita dalal

Order declined but money deducted (Jiomart) ^Closed

My order no **** was declined on JioMart however amount has been deducted from my Paytm Account .The account was debited on **th July and from them I have called and emailed many times and always got the same response on email that your complai...

Aug 05, 2020 by Namita

Very slow internet almost unusable even after complaint (Airtel prepaid service ) ^Closed

Even after opting for *g connection (with supposedly high connection rate) the speed offered is pathetically slow! With this slow speed i feel cheated. I cant use daily data effectively. I had even complained earlier to airtel using *** but t...

Aug 04, 2020 by Subash

Airtel dthnotrechargedbutamountdeductedfrombankaccount (Airtel dish tv) ^Closed

airtel-dth-not-recharged-but-amount-deducted-from-bank-account ...

Aug 04, 2020 by Rajeev

Jio is making of us Even having the latency to give network they broke their promises (Jio Reliance ) ^Closed

After recharging a plan which they are showing that they are giving high speed internet but giving only little bit and also it is a type of fraud but I know they have policy sheilds but behind their policies they frauding us and their executive...

Aug 04, 2020 by Swatantra pandey

Money not credited to airtel wallet (Airtel ) ^Closed

On *th aug i added money to my airtel money but amount from my bank deducted but not credited to my airtel wallet...

Aug 04, 2020 by Vamshi Vuppala

Money not added yo wallet (Airtel mobile recharge ) ^Closed

Money debited from my account but not added to the wallet.The time is August *rd *:** pm...

Aug 04, 2020 by Katakam Pranitha

Amount not refunded (Jiomart) ^Closed

When I will get REFUND? now its more than ** days. Here are the details of my order *****************W Date of order placed: ** July ****, **:** pm Total Amount: Rs. *, ***.** follow multiple times on email also, there are just r...

Aug 03, 2020 by Shiv Kumar Singh

Airtel Recharge paid for but not reflecting in my account (Airtel ) ^Closed

I paid for an Airtel Recharge yesterday night via Google Pay and the amount was deducted from my bank account but wasn't credited to my Airtel prepaid mobile account. Since I needed to use my Airtel mobile, I made another recharge, this time v...

Aug 03, 2020 by V B

Recharge issue (Vodafone) ^Closed

I recharged from *** on ** July and there was shown double data offer but I did not get double data ...

Aug 03, 2020 by Jayant dubey

Fraud service (Airtel ) ^Closed

I have been using Airtel for a long time, I am having problems with the network, I have complained many times, but they do nothing but recharge my work, which is of no use to the employees. Talking incorrectly. I'm using *G phone with *G data p...

Aug 02, 2020 by Suvith Shetty

Extra Vodafone postpaid bill charge (Vodafone India Services Private Limited) ^Closed

I have been charged extra Vodafone postpaid bill charge amounting ***/- Rs for Netflix subscription on my number **********,which has never been subscribed on my number yet.so,kindly request you to deduct amount ***/-Rs from my vodafone bill....

Aug 01, 2020 by Nevadita Sen