Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Vodafone Service issue (Vodafone Idea Limited) ^Open

I have recharged my prepaid Vodafone no (**********) for an amount of Rs ***/- approximately. So from the recharge date onwards I am unable to send the outgoing messages and due to this I am unable to do my transactions with my mobile payments ...

Dec 30, 2020 by Reddy Srinivasa Chakravarthy

Recharged amount detected twice but not yet refunded (Airtel ) ^Open

I have recharged for Rs **** which is an international roaming pack by then I got a message saying that the pack didn't get activated. However the amount has been deducted. I called immediately to customer care and they said the pack will get a...

Dec 28, 2020 by Swapna

Refund not received (Bharti Airtel) ^Open

The company generated a refund of **** on **st november, which was supposed to be credited in *-** business day. But it's ** December today i haven't received any refund. The customer cares asked me to send the bank statements , i did that too....

Dec 28, 2020 by Divyank

Amount not refunded from JioFiber (Jio Comnication ) ^Open

Dear Sir / Madam, I requested for Jiofiber connection which was rejected due to incompleted or mismatch in documentation process and I got received msg for refund of the amount within ** days but still amount not credited to my account hence...

Dec 26, 2020 by NAGAR MAJITHIYA

Customer care service (BSNL) ^Open

I made a recharge of *** plan on my bsnl GSM no. ********** on ** Dec ** however my phone is not working yet neither they are showing any fault against my number i tried to contact the customer care service *** times but no response from them j...

Dec 26, 2020 by Sayar Ahmad Khan

Airtel broadband A big fraud (Airtel ) ^Open

I am resident of Palwal, Haryana-******. On **sept, **** i paid Rs.**** to airtel broadband dealer Suresh Gupta for installation and * months advance rental of Airtel broadband. On *st october **** my broadband was installed with application nu...

Dec 25, 2020 by Anshul dureja

Internet not working since November (Airtel ) ^Open

I have been severely distressed by Airtel and facing discrimination aswell. Please advise on next steps. Details of the case are as below: *) Airtel fibre connection is down is November **th **** for me. *) I logged several complaints. *...

Dec 21, 2020 by ABHISHEK VINOD GODRE

Illegal mobile no generation without any prior information (Vodafone Idea Limited) ^Open

I have a connection with vi with this no. **********. All was going well but from **** Im receiving sim cards without any documents. And I charged for their connections. I'm using their connections only * number one primary and second for fami...

Dec 20, 2020 by Madhur ponkiya

Charged wrong bill on international roaming (Airtel ) ^Open

i have been charged ***** rupees extra on my two months bill on airtel international roaming, even when i have activated my plan of **** for * month on **th september, and recieved a conformation message that your * month is activated,they have...

Dec 18, 2020 by abdul danish

Bad Connection (Reliance Jio Digital Services Private Limited) ^Open

I bought a new jio SIM card * months ago and right from the very first day the network connection is like worst one I can only run what's app through such slow connection. I am a college student and due to such crappy network I am not able to a...

Dec 18, 2020 by Adhisha

Network related problem (Airtel ) ^Open

In our area (Manda Road Railway Station) network of airtel is very weak and I have complained so many time to the airtel customer care but they were not responding. ...

Dec 12, 2020 by RAJESH KUMAR

Tata Sky Cheating customer with inappropriate Offer during Recharge which they dont give (Tata Sky DTH service provider) ^Open

Tata Sky Cheating customer with inappropriate Offer during Recharge which they dont give. They offered *** Titan circle points during recharge of **** and more but after recharge no such mail with offer details were send . on request to tata sk...

Dec 09, 2020 by Ashish mishra

Recharged for 558 but they started 598 plan without my consent (Airtel India) ^Open

My airtel number is ********** My case is really different from the rest of complains. I recharged for ***,for * days it worked fine . I got * gb data. But after * days AIRTEL changed my plan to ₹*** which gives *.* data per day. Now I t...

Dec 04, 2020 by Amrinder Singh

Sim card issue (Airtel ) ^Open

I have tried to add my prepaid number to my existing postpaid. While doing that are facing an issue that time I have complaint to the Airtel executive which they have said me that I will be getting the solution within a day. It's been a month I...

Nov 26, 2020 by Vigneshwar Saravanan

Wrong billing for more than 10 months (Airtel ) ^Open

My Current Airtel postpaid bill plan MYPLAN FAMILY CORP *** CUG ** -NAT offers free call benefits of *** minutes + other benefits. This plan is discontinued in Airtel from Jan ****. But since i am old customer they are supposed to continue g...

Nov 22, 2020 by Mourian

Plan value more than real value of plan (Airtel ) ^Open

Airtel is charging me *** for a plan which is ***. I have two airtel numbers. Both were upgraded in September. But one number was upgraded to *** and another to ***. My frds nos who were on same ** plan also had plan upgraded to ***. I contacte...

Nov 20, 2020 by Neha

Fraud by Vi for NOT GIVING SERVICE as COMMITTED (Vodafone And Idea) ^Open

Vi Appellate Mobile Number : ********** Complaint against : Vi( Vodafone ) Complaint is reopened against the FRAUD offers and not giving committed service by Vi There has been a complaint with Vodafone for Not giving the benefit of ZEE*...

Nov 12, 2020 by Subhodeep Ganguly

Network Issue (Hafeezuddin Ahmed) ^Open

These days the Vodafone network is worst either there is network issue or internet slowness issue. I am using Vodafone service for almost ** years and gradually the impression I had has gone down. There's one meme I saw it says "I don't have to...

Nov 04, 2020 by Hafeezuddin Ahmed

Network issue (Jio) ^Open

I am the customer of jio facing network problems from so many months in my location ..especially calls are dropping like anything and i am unable to browse the internet also this is the problem not only for me it is the problem of entire villag...

Nov 03, 2020 by Ajay

IPHONE PRE BOOKING (Airtel ) ^Open

I saw an add on airtel thanks app on **th October **** and pre booked iphone ** pro *** gb pacific blue MRP ***** RUPEES And paid booking amount ***, on **th October i receive a mail your amount is being refunded and I immediately wrote an mai...

Oct 29, 2020 by Karthik Kumar NC

New connection not installed (Videocon dth Ltd ) ^Closed

I had purchased a new Videocon connection online. Paid **** received customer id. But no one visited to install the new connection. All I was told was they haven't received my details yet, some said technician will visit, some asked to provide ...

Sep 21, 2020 by Afshan Vasta

Electricity bill payment failure (Airtel ) ^Closed

On **th Sept '**, I have initiated my electricity bill payment through Airtel Thank App. I have made the payment through my debit card. The transaction was initiated but it eventually failed. The amount was deducted from my account and it is ye...

Sep 20, 2020 by Shibendra Kumar Roy

Regarding my Postpaid Plan of mobile (Idea Vodafone) ^Closed

I got postpaid number from idea in **** which included unlimited calls and *** GB data per month in just around *** INR. Now without any further notice or without any information my bill amount is raised to around ***+ INR with only ** GB per m...

Sep 20, 2020 by Harpreet Kaur Randhawa

Transaction done to wrong operator (Jio) ^Closed

when i was doing recharge to my jio number , i accidently selected idea oerators and i recieved message of transaction but but my jio no. is not recharged yet...

Sep 20, 2020 by Robin Boparai

Airtel Broadband Bad response (Airtel ) ^Closed

Hi, I shifted my home and raised shift connection request number ********* for airtel broadband to new home address on **.sep.**** but still now today **-**-**** network connection not given to new home location (no.* Thirumurugan street, Bala...

Sep 16, 2020 by Balaji Singh Lal

Amount deduction without any approval (Vodafone) ^Closed

Guys- What the hell is going on with Vodafone. Two days back I raised complaint for secondary balance disappearing. Yesterday they deducted amount from my main balance without my approval and intimation for some pack. Also I received SMS ...

Sep 01, 2020 by mohd

Porting of Idea to Airtel Zero customer support (Airtel ) ^Closed

I have ported my ** years old idea no. to airtel recently & after the number got activated, i did the first ever recharge to test if the everything was fine. Money got deducted & I received a text saying a recharge has been initiated along with...

Aug 28, 2020 by Abhinit Dwivedi

Broadband amount refund (Airtel ) ^Closed

I had requested for new broadband connect and the person came to me and informed that ** mbps speed is available at the location which i had given to him. On same day another AIRTEL employee called me and informed that i will get only ** - ** ...

Aug 27, 2020 by Himavarthanrao Bolineni

Change of plan without my notice and high bill (Vodafone) ^Closed

Vodafone has changed the plan of my three numbers making a double rental, overcharged me, and deactivated all numbers. As per the instructions, I have paid the said amount but, didn't get waive off on numbers as per their commitment and reversa...

Aug 27, 2020 by Lalitukmar Ramesh Bonde

Network issue not resolved (Airtel ) ^Closed

I have been raising multiple complaint regarding internet speed and they are not getting resolved. I have raised a new incident as I was getting only *g speed and when the ticket is been in progress for a week and now I am facing network issues...

Aug 27, 2020 by Ebin Ipe

Issue with Vodafone Idea Network and Bill (Vodafone Idea Limited) ^Closed

I have been charged with Rs ***/- for * months postpaid bill even though there is no network at all of vodafone in my area. I have raised this complaint many times but they did not bother to look into this. And when i took it to twitter they as...

Aug 27, 2020 by YASHODHAN YADAV

Blackmailling For bill payment (Vodafone Idea Limited) ^Closed

I was using a Vodafone postpaid SIM. At, the end of the month, I texted for porting on **** but my messages were blocked and was unable to port out to other operator, I continuously called customer care and they didnt provide me satisfactory so...

Aug 27, 2020 by Rohit Sharma

Fastags not delivered even after 40 days (airtel payment bank wallet) ^Closed

I ordered * fastags but I didn't get them even after ** days still iam waiting fr those fastags but now I need my money back ...

Aug 27, 2020 by Sharath

Pathetic service by Airtel ground team no connection from past 24 hours (Airtel ) ^Closed

I got new airtel connection installed on **nd July. Within ** days of installation, i lost connection for ** hours. After numerous calls, it was resolved. Again since **rd Aug, there is no internet connection at my home. I have written mail at ...

Aug 24, 2020 by Brajesh Kumar

Justice (Airtel ) ^Closed

Mjhe nahi pata yeh id apki hai ya nahi magar mai mail kar rahi hu ... Mera naam sonia hai pathankot punjab se hu ... Mjhe airtel ka store mila tha jalandhar ..civil line ka .. Meri joining ** feb ko hui ... Uske baad training ko mai .....

Aug 24, 2020 by Sonia kumari

Amount deducted but recharge not processed on MyBsnlApp (Bsnl Bharat Sanchar Nigam Limited) ^Closed

Hi, I have recharged amount *** yesterday and the amount is deducted but the recharge is not processed. Please refund the amount or process the recharge as soon as possible, please....

Aug 22, 2020 by Nishant Kumar

False bill (Vodafone Billing) ^Closed

I have been sent a bill by Vodafone stating that I received international calls which I have not received. I didn't any international call but Vodafone is harassing me by sending the false bill again and again. ...

Aug 20, 2020 by Debanjali Sinha

The stole data (Airtel ) ^Closed

I recharged my airtel sim before the pack expired but they did not give the * gb data along with it for the day saying i had already used it whereas i just recharged it...

Aug 19, 2020 by Shubham Pant

Internet is not working speed idmb s (Airtel ) ^Closed

What happens to Airtel, when I purchased a new Airtel card the internet speed was good enough and now from last month it is a very unreliable internet speed what to do? The so-called 'services' of airtel are nothing but a big giant fraud that a...

Aug 18, 2020 by Ankita Kashid

Very slow wifi speed (Airtel ) ^Closed

airtel my wifi hotspot device is giving the speed of **KBPS it is not sufficient speed of internet they are promising for at list *mbps bt its **kbps...

Aug 18, 2020 by Het Patel