Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
Airtel nternational roaming not working in USA Only is working (Airtel ) Open
Unable to connect to any of *G network in NC. Only *G is connecting for now and its useless. Requesting Airtel to provide solution from day one of plan activation and its been * days still no luck. CCNOR*********** SR was created with ETA **th...
Nov 12, 2019 by SHIVARAJ MATIWADE
Postpaid esim deactivated and issued to another person (Airtel ) Open
I had asked to add two numbers to airtel family plan. For which they said they would change my number to a new system. But they deactivated my esim which I was using and issued the same sim to another guy called Amit Kumar. Now he was receivi...
Oct 10, 2019 by Debabrata Dash
Call Drop and Network Issues (Bharti Airtel) Open
I have been using Airtel postpaid for many years and i wasn't happy with Internet speed or network coverage at my home address.. i have filed multiple complaint regarding this matter and their technician also visited my place to check the poor...
Sep 17, 2019 by Himanshu Anand
Recharge benefit denied (Airtel Bharti ) Open
I have just bought an MI A* from amazon India which advertised (Link *) get double data and unlimited calling with Rs. ***/***/*** recharges with Airtel. As I have airtel sim I purchased this model and post ** hours I did a recharge of *** whil...
Sep 07, 2019 by S nazar
Regarding Vodafone bill (Vodafone) Open
I went to Europe with international roaming pack of **** for seven days from */*/**-**/*/**. The roaming was active only on **/*/** and there was no connectivity for the first * days. When they raised the full bill amount I requested them to pr...
Sep 03, 2019 by Manka Mukhoadhyay
Internet data fraud (Bharti Airtel) Open
On **th Aug, I had recharged with *** Rs plan from my Airtel app. In my best offers, it was given *.* GB data per day for ** days. I recharged it. But I am receiving only *GB per day. I called customer care they told me that the offer of *.* GB...
Sep 01, 2019 by Vipul Agrawal
Vodafone store charged more for FRC (Vodafone Idea) Open
Sir, on *th Aug, i visited Bopal-Ahmedabad Vodafone store to give the application to convert my mobile card from postpaid to prepaid and i paid my postpaid bill and that time he has given * option ***/- (* Months) & ***/- (* months) so i told t...
Aug 31, 2019 by Hardik Desai
Bharti Airtel Limited closing consumer complaints without providing solutions (Bharti Airtel Limited) Open
I have been getting slow speeds from Airtel for the last couple of weeks. So I decided to lodge a complaint at their customer helpline. I asked them about the reasons, they told me that it was due to some technical issues and it will be fixed v...
Aug 31, 2019 by Bhaswat Gogoi
International roaming charges (Airtel ) Open
*th July I activated my roaming pack of **** Rs which I got a message for stating "Your international roaming would be activated shortly." Every time I travel I get this message and its never been an issue for me. This time I have attached the ...
Aug 30, 2019 by Itchha talreja
Poor network coverage (Jio) Open
Telecom operator Jio is claiming "The World's Largest Data Network" however post portion into Reliance Jio in Postpaid segment. I am not able to get network. I called their customer care & approached to DOT also. But as per them, my location is...
Aug 30, 2019 by Dipak Kumar Satapathy
Call drops and very slow browsing on 4G network (Airtel Bharti ) Open
I am experiencing the worst signal problem with a network claiming they provide the best coverage through their adds..i have complained about it several number of times to their customer care..i am fed up with them now..they react very well as ...
Aug 29, 2019 by Pradeep Kumar
Service not provided (Airtel ) Open
Wanted to upgrade my sim from *g to *G went to Airtel office at Jalandhar cantt(Ambika sales agencies, ** grain Market ******). Found a lady at the desk who gave me a new sim and took *** INR, she then told me sim should be active within * hour...
Aug 29, 2019 by Sanjeev Kumar
Connection not working disconnected barred (Vodafone India) Open
I would like to inform my Vodafone No. on Dated **-**-**** disconnected while the last date of my bill payment is **-**-****. My Vodafone mobile number disconnected because of my previous operator airtel bill rupees ***.**/-. It is wrong. My la...
Aug 29, 2019 by Gaurav Ambesh
Internet speed is very slow (Airtel Bharti ) Open
I have recharged my no. With *** rs and the internet speed I'm getting is **-** kbps most of the time. ***- *** kbps internet speed is very rare. And they advertise their brand that they are the fastest( proovd by okela :). I'm very disappointe...
Aug 27, 2019 by Abhishek pal
Amount deducted but no recharge done (Amazon.in) Open
I made an Airtel recharge of *** using amazon.in portal on **.**.****. This number was of my brother and amazon platform showed the recharge is successful. Later the next day I found no amount is recharged to my brothers mobile. I reached out...
Aug 24, 2019 by Krishanu paul
Airtel entertaining fake & fraud SIM update activity (Airtel ) Open
I had been a loyal customer to Airtel services since *-* years. For me, it's upsetting to write this email. I would like to bring to your notice how obnoxious your team works. On **th August **** I got a message to my mobile number and an ema...
Aug 23, 2019 by Samrat
No network coverage no service (Airtel ) Open
I have raised network complaint on **th July as I'm getting no service at my home location. However, even after calling customer care multiple times haven't got any resolution. It's a corporate connection. Service Request/Reference No. *) **...
Aug 22, 2019 by Prashant Singh
Recharged money taken (Vodafone India) Open
Sub: Vodafone has taken money without my permission. Caller tune is automatically activated on **-**-****. On **-**-**** my outgoing service was deactivated then how they can take my ₹** without my permission and activate caller tune for ** d...
Aug 18, 2019 by Kathirvelu V
Cheated by airtel secure (Airtel ) Open
I got an Airtel secure handset protection since last year. I have raised claim as my iPhone * was damaged (**/**/****). I have uploaded all the necessary documents to their portal as per Airtel team’s advise. Finally, they have said, "your cl...
Aug 15, 2019 by Lakshmi Narayanan
Financial and mental hardship (Airtel ) Open
*. I had taken an international roaming pack for Rs **** for a duration of ** days for Europe for my Airtel Postpaid mobile connection from ** May to ** June ****. I got it activated at Airtel Store in Bakshi Nagar, Jammu. I paid Rs **** to ens...
Aug 08, 2019 by Ritunjay Bahuguna
Internet and SMS services blocked by JIO (Reliance Jio Infocomm Limited) Closed
From *th November internet and sms services has been blocked in Haryana by Reliance Jio Infocomm Limited, upon asking for reason they are just saying "As per government instructions". They are not providing reason behind the same and providing ...
Nov 11, 2019 by Manish Jha
Service not activated (Vodafone) Closed
I order new vodafone sim via vodafone app, its already more than ** hours, my service are not activated ....
Nov 10, 2019 by Chandra Shekhar
Postpaid Sim not activated after address verification (Airtel ) Closed
After address verification today ,Airtel customer care number +************ called me to verify my company name and designation .this was surprising as I was not told about such a verification at all .I refused to share details about my company...
Nov 05, 2019 by Tara
Postpaid Bill issue (Airtel Bharti Company) Closed
I paid bill of *** in sept, but still airtel is claiming that they have not recived the amount. I contacted my bank and biller. I have provided them the transaction Id.The amount has been successfully processed from thier end. Now my outgoing a...
Nov 05, 2019 by Airtel Customer
Airtel Data and Voice service issue (Airtel India) Closed
I had port my Jio number to airtel postpaid and get it activate on **th Oct since the activation i am facing poor coverage issue at my home and office both locations where i mainly use the number i have logged the complaint on **th Oct itself r...
Nov 05, 2019 by Avinash Joshi
Airtel internet speed is very slow (Airtel Communications) Closed
Airtel Internet speed is very slow as they promised for ** MBPS download and ** MBPS upload speed but I'm not even getting *℅ of the speed as they promised. Very frustrating, I tried to port to another network but they call and ask me to stay...
Sep 07, 2019 by Dhinesh
Fake 4G network (Airtel ) Closed
I have been using Airtel postpaid for a very long time now. The fake *G network that has been advertised is bothering me because I’m paying so much. I get internet slower than *G in the city many parts of Bangalore. This has to be rectified o...
Sep 04, 2019 by Jason Bhasme
Internet and landline not working (Bsnl Bharat Sanchar Nigam Limited) Closed
Worst service I've been contacting them to fix my issue for months. But they are not serious. Every day their landline and broadband stop working and it cost me a lot as my whole work is dependent on the internet. When I call them they talk in ...
Sep 02, 2019 by Rishabh Bhandari
Network issue and voice breaking (Airtel ) Closed
More complaint raised with airtel for network issue and voice breakup and they promised after * months they give me a proper network in my area near ****** and ******....
Sep 01, 2019 by Arun kumar
Not able to make outgoing call (Airtel ) Closed
I was not able to make outgoing call from past * Months. Following tickets where raised and escalated at many level,but I have not even get a resolution from any of them till now. What the last update i have received is there is a network co...
Aug 30, 2019 by Nidheesh
WhatsApp data is retrieved in somebody else's mobile (Airtel Communications) Closed
My WhatsApp data is retrieved in somebody else's mobile phone due to the issue of my phone number to him. Please do the needful....
Aug 29, 2019 by Kuldeep kaur
Converted to postpaid without proper info (Airtel ) Closed
My existing prepaid sim card was to changed to Microsim prepaid.The Airtel representative at Banaswadi Bangalore branch mislead my son who is a student and converted the same into postpaid mentioning that the card will work only if it is postp...
Aug 26, 2019 by Kripa
Balance amount cheque not received (Idea Cellular Limited ) Closed
My Idea number was ported from Idea to Jio last April- May **** and even now a year later I have not received any cheque. Amount to be refunded is ₹ ***.** according to the idea. Feels ashamed to choose idea as cellular. Sick & tired by almos...
Jun 20, 2019 by Naman Mittal
Fraudulent billing by Airtel (Airtel ) Closed
Airtel customer case raised complaint number: ********** Extra charges about **** (**** + *** tax) have been added to my monthly bill for internet plan which I never activated. **th March I got a call from Airtel about my number being a part o...
May 23, 2019 by VAISHALI PAWAR
Transaction not reverted back inspite of explaining to 10's of representatives (Airtel ) Closed
Would like to describe here the amount of carelessness and incompetence towards resolving the consumer's issues by Airtel customer care representatives and the amount of mental torture which customers have to go through because of this incompet...
May 20, 2019 by Sunil Kumar Singla
Unwanted bills generated (Idea Cellular Limited ) Closed
I am using this idea postpaid connection. I have network issue on the second month of the billing. I have called the customer care people. They said that they took complaint informed me resolution provide in the next ** hours. I called after * ...
May 17, 2019 by Devarakonda sagar
Business deal hampered due to not coming incoming calls (Airtel ) Closed
I am a customer of Airtel from last * years and always paid the bill on time. I was facing issue regarding incoming from last * months which I have already communicated to Airtel customer care *-* times and also visited Airtel outlet *-*. But d...
May 16, 2019 by Pankaj Kumar Singh
Refund not received (Vodafone India) Closed
Really the worst experience with Vodafone. Complain of service registration no: ********* is still not resolved. Promised to resolve by **nd March. Visited Vodafone store and called customer service a lot of times. But Vodafone is pathetic. St...
May 16, 2019 by Niteen Sonawane
3G services not working since April 02 2019 despite repeated complaints (Vodafone Idea Limited) Closed
I have an idea number. I have been using it for almost a year with a *g phone set & had no complaint in regards to speed till March **, ****. I received the GPRS settings from idea stating that for a better speed I should install them. I did an...
May 15, 2019 by Vijay Vir Rana
Wrong caller tune activation (Bsnl Bharat Sanchar Nigam Limited) Closed
I call customer care and said him to activate Duniyaa song from the Movie Luka Chuppi. I told him the movie name * to * times. But he activated old Duniya song. What the hell the company is doing are the faking people if the customer is saying ...
May 14, 2019 by Chetan Yashwant Patil
"I am very satisfied with Voxya. I got a call from Swiggy that they have initiated the refund for the misplaced order and that they are apologetic about it."
Shruti Karanth
Complaint filed against: Swiggy