Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Bharat Fiber Internet service not restored (Bharat Sanchar Nigam Limited) ^Open

Hello, my name is Saliq Javaid due to the poor BSNL broadband service I was convinced to take Bharat Fiber. I applied for the bharat fiber connection, provided all the necessary documents & filled up the form. After few days I was BSNL authorit...

Jun 28, 2020 by Javaid ahmad bhat

Amount deducted but recharge not reflected on account (Airtel ) ^Open

Txn id: *********** Txn id: ************ Amount deducted but recharge not reflected on account and in transaction history it shows rs. ****.** negative balance while the sim is prepaid Also tried to recharge talktime balance to check, that...

Jun 28, 2020 by Sartaj Yousuf

No internet (Airtel ) ^Open

Installed broadband * days ago and now there is no internet.....got a complaint number but it has been more than ** hours with no contact about inquiry let alone fixing ...

Jun 28, 2020 by D.ark

Against charges for dish manipulation (Airtel Digital Tv) ^Open

Respected sir/mam, I hereby file this complaints officially that my dish wasn't working properly for the past * days. I have done my recharge yesterday. Yet it was not working. When I called up the office,they told I have to pay *** rs for di...

Jun 27, 2020 by RAMYA PRIYA

SOFTWARE AND SERVICES (GPS VEHCILE TRACKING SYSTEM) ^Open

Dear Vodafone,IDEA LTD, My self Balasaheb Sahebrao Ghuge, Account Name-Exa IT Services Account number- ************ I had given request for SIM exchange before ** days. And also taking followup for the same but no body wants to support fro...

Jun 26, 2020 by BALASAHEB SAHEBRAO GHUGE

Hathwaybroadband ISP down over a month (Hathway braodband) ^Open

It's been two months , life has become hell dealing with Hathway . WFH home is at stake !! These guys will ruin my career as every week Thursday to Monday mid week I am with no internet with this ISP ....

Jun 25, 2020 by Ancy Noel

My prepaid recharge is not reflected to my account (Airtel ) ^Open

On **-Jun-**** I have recharged *** rupees in airtel for ** days validity, unlimited calls, and *GB/day data. I have received a confirmation message. But those benefits are not reflected in my account. I am unable to use data. I was trying to c...

Jun 22, 2020 by Aruljothi Parthiban

VodafoneIN company Deducted My Blance Every Month Without any Charege (VodafoneIN) ^Open

Respected sir I complained about this issue lots of times but my problem not solved yet . ** Rupees ( **+**= ** rupees) debited my account without any reason I politely request to you pls solve this problem completly .pls close this matte...

Jun 22, 2020 by Ravindra Singh Shekhawat

Charging for and providing (Airtel ) ^Open

I purchased and paid for *G internet but Airtel is not providing me with internet....

Jun 22, 2020 by Utpal Gaurav

Fraud low network speed no connectivity and no proper respond form company (Airtel ) ^Open

I have purchased airtel sim as I come to know that my area is in coverage with * towers according to airtel web site,But after using it it the net speed and connect speed /ping was not as it was promised, I have send email for solution but th...

Jun 22, 2020 by Gaurav tanwar

Postpaid plan change without notification (Airtel ) ^Open

I am enrolled to Airtel postpaid with *** monthly rental plan. March month I am charged for a monthly ***+** GST rental. I raised a bill clarification request over thanks app Complaint # **-************* but no response at all, I sent an email ...

Jun 22, 2020 by RajGopal

Not yet get recharged (Airtel mobile recharge ) ^Open

Amount of rs *** was deducted for my recharge pack of airtel in my app!i receieved the message that i would get recharge within * hours!till now i didnt get recharged!during this lockdown i am really exhausted to face this kinda problem!worst c...

Jun 22, 2020 by Vinodhini

Issue of using internet and calling (Airtel prepaid service haryana) ^Open

I have already complaint more time in last * month regarding internet problem and calling issue. But no solution about this . I am already complaint at facebook page or gmail account . But no any response frome airtel company. I am facing that...

Jun 21, 2020 by Sumit

NETWORK ISSUE NOT RESOLVED AND BILL TAKEN IN FULL (Airtel ) ^Open

Since February I have reported on their twitter handle that in my home network is not there I have to go to balcony for talking.They open and close complaint without action.In may they accepted that yes a network upgrade is needed in powai but ...

Jun 21, 2020 by Parimalsrivastava

Post paid Connection Billed wrongly by Vodafone (Vodafone) ^Open

Myself Mr Sukesh Neelaya Gujaran was an IDEA Service provider's Customer (Using a *** PLAN, No. being ***** *****). But from March ****. I had automatically been switched over to VODAFONE Service. In the Month of April ****, I received seve...

Jun 19, 2020 by Sukesh Neelaya Gujaran

Recharge has not done but amount deducted from my account (Airtel ) ^Open

Today i did my recharge from airtel app i got message that recharge has been initiated towards your airtel mobile number. Now * hours has passed but still my balance is *...

Jun 19, 2020 by Charnjit kaur

Made recharge but not reflecting (Airtel ) ^Open

I have recharged on **********, but not reflecting...

Jun 18, 2020 by Nirbhay singh

Unstable connection losses (Softcall Custocare Pvt Ltd) ^Open

I live in New Panvel(w), Khanda Colony, Navi Mumbai.I have bought * year prepaid plan ** days ago. The connection is pathetic. Its very unstable and not at all usable. My plan is **mbps but it only give *-**mbps. After continuous call they say ...

Jun 18, 2020 by SHUBHAM JAKHMOLA

Internet service issues (Airtel ) ^Open

I am not getting *G internet in my area.I have online classes but I am not getting *G internet. I have recharged my Airtel prepaid sim but I am not getting the service for what I paid. In my area Airtel users are majority but we are not gettin...

Jun 18, 2020 by Jestin George

Postpaid SIM lost and Airtel insists me to travel 60 kms to get new SIM during (Airtel ) ^Open

Dear Sir, I am using Airtel Post Paid SIM. My No is +************ Recently i lost my SIM card and the Airtel showroom in my Place (Attur) is not handling Post paid SIM's and suggests to go to salem Branch which is ** Km's away from my pl...

Jun 18, 2020 by Arun N

Connection not activated after installation (Hathway Brodband Internet) ^Closed

Its been a days i have paid money for new brodband connection.the installation is done but they have not activated the connection.i am not getting any help or from support no response from nodel office nd the sales guy nd installation guy block...

Feb 07, 2020 by Suraj prakash yadav

Promise not fulfilled (Airtel Bharti ) ^Closed

As promised by airtel they will provide extra *g data with ***rs recharge on mi note * phone . I have *.* GB data , my *.* GB data is used and they send me a message that you have used ***% of data and my data speed is reduced . ...

Jan 29, 2020 by Amit

Sim card replacment airtel (Airtel ) ^Closed

Hey respecteble sir i was using my mobile no. for last ** years and it is from my elder brother s proof on *rd december **** my sim id closed ,y brother was go to airtel office they told that this sim is not on your proof and hares us my s...

Jan 08, 2020 by Sikander kumar

I have recharged by jio number my amount has been deducted but my phone is not recharged kindly rev (Jio prepaid) ^Closed

Thx for INB txn of Rs.*** frm A/c X**** to Inditab Es... Ref#IGAHUSIJK* on **Jan**. If not done,fwd this SMS to ********** to block INB or call **********...

Jan 06, 2020 by Abhinav

Cannot cancel an extra plan (Bharti Airtel) ^Closed

We recharged my Dad's prepaid number twice by mistake. First a recharge of *** was done and without being aware of this transaction, my sister made a second recharge of ***(** days). When I ask Airtel India to cancel one of plans to avoid loss ...

Jan 03, 2020 by Mathew

Airtel postpaid (Airtel ) ^Closed

I have a airtel number which is running under family plan,last month without my permission they raise a bill of Rs **** incl roaming charges,since then i requesting to port my number they refuse and also network is very poor. Very disappointing...

Jan 03, 2020 by Mani

Slow internet speed (Airtel ) ^Closed

Slow internet speed in our area, minimum *.** kb/s to maximum *** kb/s please solve this problem...

Jan 02, 2020 by Rupesh sommanek

Special offer duration reduced (BSNL) ^Closed

On ** october **** i inquired to BSNL customer care about special recharge plans. Upon which i was provided with details of Rupees ***/- recharge. In which i get *** minutes talktime per day for *** days and *GB data per day for *** days and *...

Jan 01, 2020 by Mohammed Javeed

Refund not issued for failed recharge (Bharati Airtel) ^Closed

I've made a recharge on ** november...the amount has been deducted but the recharge got failed,and i didn't received refund i've tried reaching them till ** dec...for the same but now too there saying to wait for some more time...

Dec 17, 2019 by Savana Aakash

Wrong information by customer care (Airtel ) ^Closed

Today i called airtel to know that if i recharge today then this plan will activate from today or after the end of my current plan. She said the plan will activate after the expiry of current plan. After than i recharge d with Rs. *** and this ...

Dec 02, 2019 by Vipin

Network issue in my area (Airtel ) ^Closed

I have an airtel number **********.I am experiencing weak *G network in my area i.e in kalindipuram Allahabad since august ****.I have complained many times but no action has been taken till date. Please resolve this issue asap....

Dec 01, 2019 by Mohit kumar singh

Misguided about migration of prepaid to postpaid (Airtel ) ^Closed

I was misguided about migrating prepaid to postpaid online, for which i travelled *** km and there was some issue with thereonline services. when i contact cutomer care multiple times they say they can't help i have to go to airtel office whic...

Dec 01, 2019 by Shushank sharma

Mobile recharge not activated (BSNL Mobile recharge) ^Closed

I have made a payment of Rs..**/ through my bank account online for top up of BSNL mobile no.********** on **/**/****. But top up not activated, So please kindly return the money to my bank account. In your site it is clearly mentioned that ...

Nov 28, 2019 by K M Raveendran

Recharge Fraud by Airtel (Airtel Bharti ) ^Closed

I did recharge of my airtel prepaid number ********** with Rs. ****/- for *** days validity, through airtel app and the plan detail was not saying that this recharge will collapse with existing plan. Now my existing plan which was valid till **...

Nov 27, 2019 by Vijay

Overcharging of international roaming (Airtel ) ^Closed

I booked an international roaming pack before going on a ** day trip to europe. I couldnt use my internet for even one second while on the trip, I complained from there to airtel as well. Yet, when I received the bill, they claim that I used **...

Nov 23, 2019 by Anmol Kalra

Not able to use services after recharge (Airtel ) ^Closed

I recharged for x amount and im unable to use any services.I called customer care they didnt resolve my problem.This is frustrating....

Nov 23, 2019 by Kishan

Beware from Airtel Scam (Airtel Bharti Company) ^Closed

Beware from Airtel Scam We have applied for Airtel Fiber connection at our Pitampura Premises, One of Airtel Employee Mr. Daksh, Sale ID - DB*C*****, Mobile no., **********, came into our office on **th OCT ****, for Airtel Fibre connection ...

Nov 22, 2019 by Sumit singh

International Roaming Charged without going out of country (Bharti Airtel) ^Closed

Dear Team, I have received an airtel bill of INR ****.** for this month i.e, from **.**.**** - **.**.****. When I have been through the details of bill found that the one time charges of ****.** has been charged against international roam...

Nov 21, 2019 by UMESH KUMAR DEWANGAN

Internet Conectivity issue (Airtel Bharti ) ^Closed

My name is ritik and i am airtel prepaid user. I complained regarding to slow internet connectivity. ** to ** days ago but not responding to yourself. I am very dispointed with your service and customer support. If you can not help me i chang...

Nov 21, 2019 by Ritik Chhipa

SIM Stopped working (Airtel Bharti ) ^Closed

My father using AIRTEL number from past ** years, the sim was bought in MP. Recently, during his personal visit to banglore, he tried doing a recharge which did not work. On visit to Airtel customer care office, they changed the sim card and s...

Nov 21, 2019 by Shiju