Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Not Receive My Refund From Last 6 Months (Airtel Broadband ) ^Open

Dear Sir/Madam, Account Holder Name Veerpal Kaur Account no.: ********** Airtel Fixedline no.: ********** Xstream Fiber ID: ******...

Jul 05, 2021 by Maninder Singh

Sun direct dth recharge amount not refunded (Komparify.com) ^Open

I am sumathi from chennai .i recharge dth for zee channels which cost rs **.amount deducted from my bank account but recharge not successfull and money also not refunded.i raised a complaint but they are saying we have converted your money into...

Jul 04, 2021 by Sumathi ravi

GST paid to the company for the service rendered buy company denied taking it when asking for a deta (Jio Fiber) ^Open

I have availed * month plan from Jio fiber postpaid. I was informed that I have to pay *** + GST and a total of ****.** was paid. I asked Jiofiber for a detailed bill with a split of taxes and subscription payment. They communicated that, 'Also...

Jul 04, 2021 by Shanmuganathan

Incorrect ISD charges (Vodafone And Idea VI) ^Open

The company activates and deactivates ISD based on their own without any intimation from me. They have activated ISD and then charged me Rs ***. I have not made any call to activate ISD and they cant show me proof of that either. Complete har...

Jul 03, 2021 by RC GOYAL

Airtel No service (Airtel ) ^Open

I joined #Airtel on ** April **** and from the day one I am facing network issue. Just to make or receive a single call I have to go *-*km far away from my home. I had more than *** discussions with customer support and **email till today but t...

Jun 27, 2021 by Sumit Dalal

Billing issue without using the services (BSNL) ^Open

My BSNL Broadband line was taken out on Jan ****. Even after the disconnection got billed for the month of Feb, March and April. So, i lodged a complaint on the BSNL website with complaint number *********** and even talked to the SDO of the Ko...

Jun 15, 2021 by Ritesh Kumar

Slow Internet Connection issues (Reliance Jio Infocomm Limited) ^Open

Honourably, we jio consumers in this region have been facing a lot of problems with the internet as well as the network over the past several months. But Jio has a tower nearby though the internet disconnects * km away. We have complained to th...

Jun 07, 2021 by Nitul Dihingia

Amount deducted (Airtel thanks app) ^Open

Dear team yesterday I made transaction from airtel app To book gas cylinder bill My payment of Rs. ***.**. to indane gas service through airtel thanks app. Txn ID ************ money debited from my bank account but not book my cylinder....

Jun 02, 2021 by Madhusudan singh

Billed when phone was dead from Feb 2020 till Apr 2020 (Bsnl Bharat Sanchar Nigam Limited) ^Open

My phone was dead from end Jan **** till April ****. I paid the bills after service resumed but there is no action on repeated complaints/letters provided in exchange office and visit to BSNL offices for rebate. I have registered grievance BSNL...

May 30, 2021 by Subbiah Kumaraswamy

Vodafone Frauds Best Fraud (Vodafone Ideavi ) ^Open

As usual vodafone is doing the task of cheating customers without any valid resolution. Just see the attachment to know how they have cleverly combined all my complaints under one mail. They have to read and understand what that complaint is ab...

May 29, 2021 by Suresh Kumar

Vodafone Fraud (Vodafone Ideavi ) ^Open

This is with reference to harassment by vodafone in the name of service or pack-related sms during sleeping hours of people. So many best complained. But arrogantly keep on saying service sms cann't be stopped from vodafone. If they can't stop,...

May 28, 2021 by Suresh Kumar

Mobile Internet not working for two weeks (Airtel ) ^Open

The mobile internet for pre-paid service is not working for the past two weeks starting **/**/**** till today, **/**/****. After repeated complaints to the customer service there is no resolution of the problem. This is causing major problem s...

May 28, 2021 by Suman Kumar Biswas

You Broadband installation (You Broadband) ^Open

I have purchased a ** Mbps plan on **th May **** from Mr. Siddharth Vala(Salesmen) of YOu Broadband after applying for broadband connection online. There is no response from their side about the installation process and they are not giving me a...

May 26, 2021 by Dhruv Nakrani

Calling problem (Jio) ^Open

Sir aab calling me bhi problem honi suru ho gaye hai.sir jio ko bhut baar complete ki.sir koye sunvaye nahi ki.sir maine inko bhut baat complete ki.sir jo bhi complete ki jio khud hi closed kar rahe hai.sir mujhe calling mute hoti hai or callin...

May 22, 2021 by Gagan kapoor

Network problem (Jio) ^Open

Sir mujhe jio ke network problem bhut aa rahi hai.mane bhut baar jio ke customer se network problem ke bare me bataya hai.mujhe har baar meri problem ko complete note karke mujhe ** gante me aapki problem teek ho jayegi bataya jata hai.sir mane...

May 20, 2021 by Gagan kapoor

Amount debited Recharge not done (Bsnl Bharat Sanchar Nigam Limited) ^Open

Ref. State Bank of India dt. **.**.****-TO TRANSFER INB PASFAR Technologies **********IGALBVDTD*. I have trying to recharge for mobile BSNL **********, the amount of Rs. ****/- debited but recharge is not done. Please credit the amount....

May 06, 2021 by PILLA VENKATESWARA RAO S/o NARAYANA RAO

My number is deactivated not allowing to port misguiding and tourchering (Vodafone And Idea) ^Open

December **th, **** I visited bomanahalli Vodafone stores and paid the outstanding bill and asked for disconnection postpaid plan and took new Sim, after ** hours sim didn't get activated because my old Sim postpaid plan was still active, it ...

Apr 30, 2021 by jayashree

Service not provided (JIO FIBRE) ^Open

I requested them to transfer my Jio Fibre connection from my old address to a new address on *st April as I need connection on *rd April as i am shifting to new house on *th April. They denied it & told due to unavoidable technical reasons they...

Apr 27, 2021 by Aditya Udaykumar

Not able to Use the Airtel Xstream Fiber Connection (Airtel ) ^Open

I have Raised the request for Xstream Fiber Connection(***********) on *th April ****. As per the discussion with the Airtel representative, he said, he will provide me with the connection by the *th of April that's why I was ready for Airtel c...

Apr 19, 2021 by Priya Rani

Incorrect Billing charges (Vodafone) ^Open

I am on international roaming and the company has charged me for several calls that I never received. I got my billing details from one of the Vodafone store and to my surprise there were quite a number of calls that was different from my phon...

Apr 19, 2021 by Sanket Bhargava

Package not delivered (IDEA) ^Closed

I have done my recharge online today and transaction has also been done but package has not been delivered. I am facing a loss of ***INR-...

Mar 15, 2021 by Mamta Singh

Airtel network problem indoor outdoor Both problem fix airtel internet problem indoor outdoor Both p (Airtel ) ^Closed

Airtel network problem indoor outdoor Both problem fix airtel internet problem indoor outdoor Both problem fix...

Mar 15, 2021 by Biswajit Rana

One year plan payment (Zee5) ^Closed

I paid zee * one year subscription but they dont provide me the benifits of tha subscription ...

Mar 15, 2021 by Revathy Mohan

VI store took extra 100 rupees for new sim activation (Vodafone Idea now VI) ^Closed

i bought a new vi sim from vi store janpath bhubaneswar on **th march around * pm,i made *st recharge of *** for new sim but they took more *** cash in name of sim activation but they didnot gave me any reciept for my ***rupees.Looted me in day...

Mar 14, 2021 by Satya Shubham Behera

Problem not solving (Airtel ) ^Closed

My complain is not slove more then ** days...

Mar 11, 2021 by Samson

Vi formerly vodafone Idea not providing UPC code (Vi India) ^Closed

Vi is not providing UPC code. Due to poor network coverage and poor customer support i decided to port out from Vi but they are not providing UPC code, instead they are sending " Request for UPC for mobile number ********** could not be proces...

Feb 24, 2021 by Navneet Sharma

Connection not removed (Bsnl Bharat Sanchar Nigam Limited Dibiyapur) ^Closed

I have applied for the removal of my broadband connection in **** via submitting application to bsnl. Though they sent me a bill in **** saying your connecting was not cut and pay the bill and we will cut your connection. Again I got a bill i...

Feb 11, 2021 by Paras

Vodafone number out of service (Vodafone) ^Closed

My ********** no. is out of service from last ** days, even i submitted all my documents and also pays all the bills, after that i complain thousands of time but still no. is out of service....

Dec 02, 2020 by Ashish mani tripathi

Network problem in Calling as well as data using (Vodaidea) ^Closed

My No. ********** facing network problem in calling as well as data using, i file so many times complaint but still suffering with same problem going on but as per his porter problem resolved. ...

Dec 01, 2020 by Manish Agarwal

Wrong billing for more than 10 months (Airtel ) ^Closed

My Current Airtel postpaid bill plan MYPLAN FAMILY CORP *** CUG ** -NAT offers free call benefits of *** minutes + other benefits. This plan is discontinued in Airtel from Jan ****. But since i am old customer they are supposed to continue g...

Nov 22, 2020 by Mourian

BSNL not providing UPC code (Bsnl Prepaid Mobile Service) ^Closed

My BSNL number is ********** , while I try to generate UPC code then instead of providing UPC code they gave me error message that "UPC cannot be generated for the reasons: (*)There are subsisting contractual obligations with your service...

Nov 19, 2020 by Navneet Sharma

Service not provided and refund not processed (You Broadband) ^Closed

I have requested for a new broadband connection and paid for the connection online as the you broadband customer executive promised me that the installation will happen in * days. After the payment, I was told that the service executive isn't a...

Oct 08, 2020 by Madugula Srinivas Santosh Kumar

Signal problem (Fastway cable shimla) ^Closed

I have fastway connection iam complaining from last * months sometime works cable sometime not but nobody solve the problem from fastway they are harrassing me from * months their lineman never comes to solve the problem he always telling a lie...

Oct 03, 2020 by Raman sharma

Wastage of 1 month of time and still counting (Airtel ) ^Closed

I wanted to get a ESIM for my new phone. I went to airtel service center, Indiranagar, Bangalore. I was told that I need to register my email with my mobile number before they could proceed. I did what they asked but no action has happened. I w...

Oct 01, 2020 by Avinash Kumar

REFUND NOT ISSUED (Phone Pe Indias Payment App) ^Closed

REFUND NOT ISSUED...

Oct 01, 2020 by ABHISHEK GIRI

Without infermation ded my airtel sim (ind airtel) ^Closed

with out any infarmation dis canition my airtal mobial connation on ** ** **** around *:** pm...

Oct 01, 2020 by pappu narender reddy

Money deducted two times from my bank account (Airtel DTH) ^Closed

I have recharged airtel dth two times, but stil its not recharged and the money has deducted my my icici bank account....

Oct 01, 2020 by krishan pal

No internet service (Jio) ^Closed

I have complained to jio customer care so many about the issue I am facing. They keep on telling that it's a temporary issue and will be solved in * to * hours. But this never happens because it's not a temporary but permanent issue. I can't ...

Oct 01, 2020 by Syed Farhan Haider

Money deducted (BSNL) ^Closed

I made a top-up recharge of **ruppees through my dedit card money is deducted but recharge is not done please refund my money....

Sep 23, 2020 by Suraj Yadav

Vodafone redx fraud (Vodafone Idea now VI) ^Closed

I have bought the redx postpaid plan of vi for their priority network. But they are not giving any priority network. Above this, they have a bond of *k for leaving contract before * months. I can't pay for this fraud priority network services...

Sep 22, 2020 by Sanket