Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Bharti Airtel Limited closing consumer complaints without providing solutions (Bharti Airtel Limited) ^Open

I have been getting slow speeds from Airtel for the last couple of weeks. So I decided to lodge a complaint at their customer helpline. I asked them about the reasons, they told me that it was due to some technical issues and it will be fixed v...

Aug 31, 2019 by Bhaswat Gogoi

International roaming charges (Airtel ) ^Open

*th July I activated my roaming pack of **** Rs which I got a message for stating "Your international roaming would be activated shortly." Every time I travel I get this message and its never been an issue for me. This time I have attached the ...

Aug 30, 2019 by Itchha talreja

Poor network coverage (Jio) ^Open

Telecom operator Jio is claiming "The World's Largest Data Network" however post portion into Reliance Jio in Postpaid segment. I am not able to get network. I called their customer care & approached to DOT also. But as per them, my location is...

Aug 30, 2019 by Dipak Kumar Satapathy

Call drops and very slow browsing on 4G network (Airtel Bharti ) ^Open

I am experiencing the worst signal problem with a network claiming they provide the best coverage through their adds..i have complained about it several number of times to their customer care..i am fed up with them now..they react very well as ...

Aug 29, 2019 by Pradeep Kumar

Service not provided (Airtel ) ^Open

Wanted to upgrade my sim from *g to *G went to Airtel office at Jalandhar cantt(Ambika sales agencies, ** grain Market ******). Found a lady at the desk who gave me a new sim and took *** INR, she then told me sim should be active within * hour...

Aug 29, 2019 by Sanjeev Kumar

Connection not working disconnected barred (Vodafone India) ^Open

I would like to inform my Vodafone No. on Dated **-**-**** disconnected while the last date of my bill payment is **-**-****. My Vodafone mobile number disconnected because of my previous operator airtel bill rupees ***.**/-. It is wrong. My la...

Aug 29, 2019 by Gaurav Ambesh

Internet speed is very slow (Airtel Bharti ) ^Open

I have recharged my no. With *** rs and the internet speed I'm getting is **-** kbps most of the time. ***- *** kbps internet speed is very rare. And they advertise their brand that they are the fastest( proovd by okela :). I'm very disappointe...

Aug 27, 2019 by Abhishek pal

Amount deducted but no recharge done (Amazon.in) ^Open

I made an Airtel recharge of *** using amazon.in portal on **.**.****. This number was of my brother and amazon platform showed the recharge is successful. Later the next day I found no amount is recharged to my brothers mobile. I reached out...

Aug 24, 2019 by Krishanu paul

Airtel entertaining fake & fraud SIM update activity (Airtel ) ^Open

I had been a loyal customer to Airtel services since *-* years. For me, it's upsetting to write this email. I would like to bring to your notice how obnoxious your team works. On **th August **** I got a message to my mobile number and an ema...

Aug 23, 2019 by Samrat

No network coverage no service (Airtel ) ^Open

I have raised network complaint on **th July as I'm getting no service at my home location. However, even after calling customer care multiple times haven't got any resolution. It's a corporate connection. Service Request/Reference No. *) **...

Aug 22, 2019 by Prashant Singh

Recharged money taken (Vodafone India) ^Open

Sub: Vodafone has taken money without my permission. Caller tune is automatically activated on **-**-****. On **-**-**** my outgoing service was deactivated then how they can take my ₹** without my permission and activate caller tune for ** d...

Aug 18, 2019 by Kathirvelu V

Cheated by airtel secure (Airtel ) ^Open

I got an Airtel secure handset protection since last year. I have raised claim as my iPhone * was damaged (**/**/****). I have uploaded all the necessary documents to their portal as per Airtel team’s advise. Finally, they have said, "your cl...

Aug 15, 2019 by Lakshmi Narayanan

Financial and mental hardship (Airtel ) ^Open

*. I had taken an international roaming pack for Rs **** for a duration of ** days for Europe for my Airtel Postpaid mobile connection from ** May to ** June ****. I got it activated at Airtel Store in Bakshi Nagar, Jammu. I paid Rs **** to ens...

Aug 08, 2019 by Ritunjay Bahuguna

Network issue for calling simultaneously 4G internet speed too (Airtel ) ^Open

I had to get recharged with ***+**=*** INR to receive fast internet *G speed but yet not speed improved whereas I have added on the pack is also recharged even Still doesn't affect, even I have complained in *** customer care service. He was be...

Aug 08, 2019 by ShivkantNamdev

Internet is not working (Airtel services) ^Open

From the last * years, I was using Vodafone. * months back I shifted to Bangalore. After seeing the worst network, airtel service providers suggested to switch in airtel from Vodafone. I ported my number into airtel. Now the service is too wors...

Aug 07, 2019 by Shikha Srivastava

Unable to provide a international roaming plan (Vodafone Idea) ^Open

As discussed over the phone please find attached the details for what is requested. Vodafone is unable to provide the same and I have raised complaints about the same. International roaming at INR ***/day in ** countries, where is the plan an...

Aug 07, 2019 by Abhishek Soni

Not able to use data on add on number (Airtel Bharti ) ^Open

Since the last * days, I am not able to access internet data on my addon number which is included in my plan. I have visited the company’s stores for more than *-* times but there is no solution for the same. Some of the store managers are so...

Aug 06, 2019 by Mihir Sheth

Call drop down problem (Vodafone India) ^Open

I am using Vodafone connection for the last * years. But for the last one and a half month, I have been facing call dropping problem many times. Because of call dropping problem, I lodged my complaint against Vodafone to national consumer helpl...

Aug 05, 2019 by Raman kumar

Not given promised services (Vodafone Idea) ^Open

I have purchased a plan from Vodafone idea of ₹*** on July * ****. At the time of purchase, they promised me to give *.* GB data and unlimited calls to all networks. The data problem starts the next day. I called their customer care number of...

Aug 01, 2019 by Abhijesh

Airtel postpaid bill dispute (Airtel ) ^Open

I have Airtel Mobile postpaid plan of ***. In the month of July ** went on an international trip to the USA. After coming back to my surprise my bill for the month of July came as *****+ Rs. My bill shows I have sent ** SMS to a particular numb...

Aug 01, 2019 by Sumeet Agarwal

Transaction not reverted back inspite of explaining to 10's of representatives (Airtel ) ^Closed

Would like to describe here the amount of carelessness and incompetence towards resolving the consumer's issues by Airtel customer care representatives and the amount of mental torture which customers have to go through because of this incompet...

May 20, 2019 by Sunil Kumar Singla

Unwanted bills generated (Idea Cellular Limited ) ^Closed

I am using this idea postpaid connection. I have network issue on the second month of the billing. I have called the customer care people. They said that they took complaint informed me resolution provide in the next ** hours. I called after * ...

May 17, 2019 by Devarakonda sagar

Business deal hampered due to not coming incoming calls (Airtel ) ^Closed

I am a customer of Airtel from last * years and always paid the bill on time. I was facing issue regarding incoming from last * months which I have already communicated to Airtel customer care *-* times and also visited Airtel outlet *-*. But d...

May 16, 2019 by Pankaj Kumar Singh

Refund not received (Vodafone India) ^Closed

Really the worst experience with Vodafone. Complain of service registration no: ********* is still not resolved. Promised to resolve by **nd March. Visited Vodafone store and called customer service a lot of times. But Vodafone is pathetic. St...

May 16, 2019 by Niteen Sonawane

3G services not working since April 02 2019 despite repeated complaints (Vodafone Idea Limited) ^Closed

I have an idea number. I have been using it for almost a year with a *g phone set & had no complaint in regards to speed till March **, ****. I received the GPRS settings from idea stating that for a better speed I should install them. I did an...

May 15, 2019 by Vijay Vir Rana

Wrong caller tune activation (Bsnl Bharat Sanchar Nigam Limited) ^Closed

I call customer care and said him to activate Duniyaa song from the Movie Luka Chuppi. I told him the movie name * to * times. But he activated old Duniya song. What the hell the company is doing are the faking people if the customer is saying ...

May 14, 2019 by Chetan Yashwant Patil

All the features of International roaming not activated (Vodafone Idea) ^Closed

I have a Vodafone number. I have been using this number for the last ** years. I had activated international roaming on **th April **** for * days. I was travelling to Singapore. Vodafone activated my international roaming with the plan of Rs...

May 07, 2019 by Nilesh Patil

Charging for SIM replacement/duplicate sim (Airtel ) ^Closed

I lost my mobile so I blocked my Airtel mobile number. I visited the nearest customer care for SIM replacement/duplicate SIM. They asked me to pay ***/- which is unfair. They refused to listen asked to go to Mahbubnagar/Hyderabad which is **/**...

May 07, 2019 by Anil Kumar P

HD video streaming issue (Sony Pictures Networks India Pvt. Ltd. ) ^Closed

Despite having premium membership I am not able to get HD video streaming even though I have ** Mbps network bandwidth. All other network is streaming fine like Youtube, Amazon Prime, Netflix. Please return my money back....

May 05, 2019 by Rashmi Singh

Issue in the network (Airtel ) ^Closed

No amount for the loss of loved ones. I was not able to get the news of my cousin's mother's demise because of this network issue and it has been more than * months and no one is resolving this....

May 04, 2019 by Aditya Sharda

Issues in the network (Airtel ) ^Closed

I have contacted customer care many times regarding the network problem. They try to make me fool. They told each and every time that there is a technical issue we are trying to solve it. What should I do so that my network service will improve...

May 03, 2019 by Bikash sarma

Wrong billing for data use (Airtel ) ^Closed

My number was wrongly billed for over Rs *.* lakhs for data usage during on the pretext of international roaming. There were no calls received or made. I used hotel wifi and another local SIM card for data use. When I got in touch with customer...

May 02, 2019 by Kavya C

Billing fraud regarding international roaming (Airtel ) ^Closed

It's a case of fraud. I deactivated the international roaming. Airtel again activated the same on my number. When you receive incoming calls while travelling abroad, you don't get any information from which SIM you are getting calls from (Local...

May 02, 2019 by KAPIL MADAAN

Cheated and misguided by the executive (Idea Cellular Limited ) ^Closed

This is to inform you that I have been cheated & misguided by the executive of IDEA cellular (Ms Renu - **********/**********). They sold me the wrong plan IDEA postpaid plan intentionally due to which I and my family is suffering. I want prope...

May 01, 2019 by VINEET AGRAWAL

Fake promises of 4G (Jio Telecom) ^Closed

As we see that Jio telecom announced the *g network in India. Therefore I bought a Jio sim for my *g mobile and recharge *** in every * months. But in reality, the network is going down day by day i.e downloading speed of **/** kbps and uploadi...

May 01, 2019 by Varun singh

Network not available (Jio) ^Closed

Ever since I've taken this sim card, there's hardly any network that I get and since last * days, there's no network. Like literally no service on outgoing/ incoming calls inspite of the validity of the recharge pack....

Apr 27, 2019 by Pragya Golchha

Issues in signal (Airtel ) ^Closed

I have been experiencing constant connectivity issues in Sector **, Noida where I live. Despite raising the concern to them multiple times, they keep putting off my phone by saying that they are installing a new tower around this area within a ...

Apr 23, 2019 by Madhav Gulati

Issues in security (Airtel Communications) ^Closed

I was on the call with airtel agent due to my unresolved issue around **:** am on ** April ****. The customer service agent has passed my number to someone else from his company and they have called me personal and abused me to disconnect the c...

Apr 23, 2019 by Sukumar

Refund not provided (Vodafone India) ^Closed

Type Prepaid. Complaint no raised with Vodafone **********. My data internet is not working plus getting issues in calling in the network. I contacted the company they responded by saying there is a network connection problem in my area and sho...

Apr 22, 2019 by Ayush

Issue in the network (Airtel ) ^Closed

Since a few days, the Airtel network is getting more than worse. "No service" is also getting displayed on the phone though I have a *G connection. Using the internet is out of my reach now but I can't even make any calls. Fed up of it....

Apr 22, 2019 by Shweta Deshpande