Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Vi illegally ported out to other service without UPC (Vodafone And Idea VI) ^Open

I wanted to port to a different service service provider But Vi was not generating UPC for my number After continuous mail complaints and discussion with customer care They did not fix the UPC ISSUE THEY are saying they DIRECTLY ported ...

Jan 26, 2022 by Omkar shanbhag

Incorrect Bill Amount (Vodafone And Idea VI) ^Open

Previously I was using a family postpaid plan(* members) and once the tariff for increased I decided to quit that and look for individual plans. So went to the store directly and said the same, they processed that request. As per the request ...

Jan 26, 2022 by Balakumar

Airtel Sim Card Not Working from last 1 Month (Airtel Punjab) ^Open

Currently, I am residing abroad (Canada) and has been using Airtel Postpaid in International Roaming from last one year but suddenly, My sim card stopped working on ** Dec ****. I called *-* times to the Airtel Customer Care and every time was ...

Jan 23, 2022 by Rahul Jaryal

Airtel Fiber not installed after payment (Airtel xstream broadband) ^Open

I registered for the airtel xstream fiber on * Jan ****. I paid **** Rs to the airtel representative using the airtel thanks link. He promised me that the fiber would be installed in *-* days. Now even after * weeks they haven't installed the f...

Jan 21, 2022 by Akram Rais

Fibre FTTH Broadband not working (Bsnl Bharat Sanchar Nigam Limited) ^Open

I am a customer of BSNL broadband FTTH with tele number *****-****** since **-**-****. But the internet service has not been regular. Number of calls to the local rep leads to redressal in a day or two but by then again it goes off. The pr...

Jan 20, 2022 by Vinod Negi

Refund not credited (Airtel ) ^Open

I have Bought Airtel Broadband connection in the Month of April ****. Have done advance payment for * Months. After using for * month. I want to stop and get my balance refund. For which I called team and emailed it's been ** Months I'm follo...

Jan 20, 2022 by Sathya Prakash Khatri

Money Refu (Jio Fiber Reliance Jio ) ^Open

While installing, Jio team provided me the information that i will get full refund of my money post * month trial. I had many speed issue with Jio Fiber and returned the device. No one came for the pick up of the device. After tens of email, so...

Jan 13, 2022 by Kriti Goswami

Jio Fiber Amazon prime recharge for Rs 999 is not working for existing prime account holders and Jio (Jio Fiber) ^Open

I have recharged my Jio Fiber account with Gold plan on **/**/**** and wished to view Amazon prime which comes bundled with the gold plan. As usual with their hidden terms and conditions, it prompted me to pay additional Rs.***, if you wish to ...

Jan 13, 2022 by Sri Harsha Madineni

JIO NOT REFUNDING AMOUNT (Jio Fiber Reliance Jio ) ^Open

I have been chasing JIO guys from last * months for refunding the amount for JIO fiber device which they have already picked up but the refund is not initiated yet. I followed with them on twitter and they asked the account detail again. I have...

Jan 13, 2022 by Kamal

Harassment (Airtel ) ^Open

This is a complaint against Airtel for Mental Harassment to pay the balance due amount. I have raised a disconnection request for Airtel Xstream Fibre ID ********** on **/**/****, i.e., before the renewal period. In between I have phone conver...

Jan 03, 2022 by Bijjam Pavan Kumar

Airtel refund not complied after failed attempt of payment (Airtel ) ^Open

I made an online payment of Rs ****/- to Airtel for my quarterly BB plan through ICICI Netbanking with Transaction BIL/ONL/************/Airtel Paid on Oct **th,****. Seems the payment failed their end and my connection was terminated by Airtel...

Dec 15, 2021 by Armoghan Hejazi

False Billing (Bharti Airtel) ^Open

This is regarding harassment i am facing due to Bharti Airtel, for my cell phone number ********** & other family number , for charging me wrongly. I am travelling abroad since **th Jan ****, before leaving i requested for deactivation of Inte...

Dec 01, 2021 by Amit Singh Tomar

WORST SPEED OF AIRTEL XSTREAM FIBER (Airtel Broadband ) ^Open

I Am Using Airtel Xstream Fiber Broadband Connection ID :- " ************_DSL" From The last * Months but from ** Days Back broadband speed is not good I have paid for *** Mbps but Got a Speed of * Mbps. I am Not Able to do my work. I tried to ...

Nov 18, 2021 by PRITAM PRIYADARSHI

HD Channels not coming (DEN) ^Open

I am a DEN customer since last ** years but when I switched over to HD channel i. e. for last * & half years HD channels are not coming despite several reminders and * time changed set up box with huge amount for new setup box installation. Sti...

Nov 06, 2021 by Dr Dhananjay Chaudhari

Amount not refunded (Atc Tower Company Of India Private Limited) ^Open

Hello sir, sir we have paid **** rs permission charges and *****rs as agreement charges , and also they told to pay *****rs as equipment charges, due to that we are not having any money so we requested to make refund of ***** rs which we have ...

Nov 01, 2021 by Thejaswini K

Promised Refund Not Received (TRAI) ^Open

My Name Is Sachin Sharma I Bought A Airtel Broadband Connection On ** June ****. I Opted For A ***MBPS Plan. But I Was Only Getting **MBPS Speed. I Complained About This To The Engineers & Customer Support Too Many Times. But I Did Not Get A...

Oct 25, 2021 by Sachin sharma

Sim card blocked (VODAFONEIDEA PVT LTD) ^Open

All of a sudden my SIM card stopped working. We went to vodafoneidea store but they have no information and want us to check with hyderabad head office. We have visited vodafoneidea head office but they say its not their SIM so i have contac...

Oct 06, 2021 by Hima Bindhu

Pathetic Network and Customer service (Airtel ) ^Open

I am unhappy with the customer support from airtel postpaid department , I have two postpaid connection with Airtel and I want to port it out but when I try to reach them on their contact centre number ,I am not able to speak with any human bei...

Oct 04, 2021 by Jay Parekh

Refund amount (airtel app) ^Open

I use a airtel thanks app for more transaction in last three days. I have process through this app my electricity bill for the month of sep ** and my amount was deducted from my account in twice ( ** &Sep ****) but not reached at right place ti...

Sep 30, 2021 by Ajay Kumar

Not getting back the security deposit from BSNL (Bsnl Bharat Sanchar Nigam Limited) ^Open

I have applied to redeem the security deposit of Rs. *,***/. against my telephone number, on *.*.**. Also it was mentioned in the application, to redeem the credited amount of Rs. *,*** /- from the balance amount from Rs. **,*** /- which w...

Sep 20, 2021 by Amitad

Network problem in Calling as well as data using (Vodaidea) ^Closed

My No. ********** facing network problem in calling as well as data using, i file so many times complaint but still suffering with same problem going on but as per his porter problem resolved. ...

Dec 01, 2020 by Manish Agarwal

Wrong billing for more than 10 months (Airtel ) ^Closed

My Current Airtel postpaid bill plan MYPLAN FAMILY CORP *** CUG ** -NAT offers free call benefits of *** minutes + other benefits. This plan is discontinued in Airtel from Jan ****. But since i am old customer they are supposed to continue g...

Nov 22, 2020 by Mourian

BSNL not providing UPC code (Bsnl Prepaid Mobile Service) ^Closed

My BSNL number is ********** , while I try to generate UPC code then instead of providing UPC code they gave me error message that "UPC cannot be generated for the reasons: (*)There are subsisting contractual obligations with your service...

Nov 19, 2020 by Navneet Sharma

Service not provided and refund not processed (You Broadband) ^Closed

I have requested for a new broadband connection and paid for the connection online as the you broadband customer executive promised me that the installation will happen in * days. After the payment, I was told that the service executive isn't a...

Oct 08, 2020 by Madugula Srinivas Santosh Kumar

Signal problem (Fastway cable shimla) ^Closed

I have fastway connection iam complaining from last * months sometime works cable sometime not but nobody solve the problem from fastway they are harrassing me from * months their lineman never comes to solve the problem he always telling a lie...

Oct 03, 2020 by Raman sharma

Wastage of 1 month of time and still counting (Airtel ) ^Closed

I wanted to get a ESIM for my new phone. I went to airtel service center, Indiranagar, Bangalore. I was told that I need to register my email with my mobile number before they could proceed. I did what they asked but no action has happened. I w...

Oct 01, 2020 by Avinash Kumar

REFUND NOT ISSUED (Phone Pe Indias Payment App) ^Closed

REFUND NOT ISSUED...

Oct 01, 2020 by ABHISHEK GIRI

Without infermation ded my airtel sim (ind airtel) ^Closed

with out any infarmation dis canition my airtal mobial connation on ** ** **** around *:** pm...

Oct 01, 2020 by pappu narender reddy

Money deducted two times from my bank account (Airtel DTH) ^Closed

I have recharged airtel dth two times, but stil its not recharged and the money has deducted my my icici bank account....

Oct 01, 2020 by krishan pal

No internet service (Jio) ^Closed

I have complained to jio customer care so many about the issue I am facing. They keep on telling that it's a temporary issue and will be solved in * to * hours. But this never happens because it's not a temporary but permanent issue. I can't ...

Oct 01, 2020 by Syed Farhan Haider

Money deducted (BSNL) ^Closed

I made a top-up recharge of **ruppees through my dedit card money is deducted but recharge is not done please refund my money....

Sep 23, 2020 by Suraj Yadav

Vodafone redx fraud (Vodafone Idea now VI) ^Closed

I have bought the redx postpaid plan of vi for their priority network. But they are not giving any priority network. Above this, they have a bond of *k for leaving contract before * months. I can't pay for this fraud priority network services...

Sep 22, 2020 by Sanket

DEN Cable (Den Cable Operator ) ^Closed

No service providing, cable not coming from one month. No update...

Sep 22, 2020 by Paramjeet Kaur

Amount deducted and payment remain due in electric bill (Airtel thanks app) ^Closed

I paid my apdcl electric bill rs*** through airtel thanks app and amount got deducted but payment showing still due on **/**/****.My txn id is ***********.My apdcl consumer no.-***********.Please help me to refund my money. From Partha protim...

Sep 22, 2020 by Partha protim das

Recharge not done (IDEA) ^Closed

** sep ****. I recharged my Idea phone no. with *** but it didn't get credited in my sim. And there customer care is not picking up the phone ...

Sep 22, 2020 by LAKSHAY

Money deducted from balance (Vodafone Idea) ^Closed

I received a sms that I downloaded a game carban_game from carbun* and ** rupees has been deducted from by balance. Where as ihave not done any such thing. I want my rupees back....

Sep 22, 2020 by Lincoln Pattanaik

Deducting 70 rupees and late serviceability (Videocon D2h Services ) ^Closed

Sir my name is Piyush and my registered phone number is **********.My problem is that i called d*h office regarding changing of setup box and a customer care executive had filed my complaint and assured me that within ** hour an engineer would ...

Sep 22, 2020 by PIYUSH KUMAR SHARMA

Jio low internet speed (Reliance jio) ^Closed

The Internet connectivity in my area is very low. No response from customer care. Complaining from june. They say the same lines " we are trying our best don't worry". Please help.!!! ...

Sep 22, 2020 by Vishal arora

New connection not installed (Videocon dth Ltd ) ^Closed

I had purchased a new Videocon connection online. Paid **** received customer id. But no one visited to install the new connection. All I was told was they haven't received my details yet, some said technician will visit, some asked to provide ...

Sep 21, 2020 by Afshan Vasta

Electricity bill payment failure (Airtel ) ^Closed

On **th Sept '**, I have initiated my electricity bill payment through Airtel Thank App. I have made the payment through my debit card. The transaction was initiated but it eventually failed. The amount was deducted from my account and it is ye...

Sep 20, 2020 by Shibendra Kumar Roy