Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Not able to get refund of wrong recharge (Jio prepaid) ^Open

I did recharge by mistake others number instated of me.. Company name is Relience Jio. Payment did via Amazon. On *nd December **** i did recharge on another number instated of my amount ****. First i contact Amazon they said contact the servi...

Dec 02, 2019 by Suleman Gora

Airtel Mobile Network (Airtel ) ^Open

Sir, I am Rahul Dubey From Mhow i have * no. Airtel Mobile Co, i have Problem in network i had register complaints in Customer care Complaints no. : *********** date **-sep-**** but still no action on this Please solved it . Thanks Rahul ...

Dec 02, 2019 by Rahul Dubey

Loss of 600 Rs (Vodafone Idea Limited) ^Open

Hi, This is Pragati Gupta filing complain against Vodafone. I have been using vodafone postpaid number ********** since * years. In Oct month i made Advance payment of ***rs. The amount *** rs was paid from different different merchant. *** rs ...

Nov 27, 2019 by Pragati Gupta

Refund and Theft of Fiber Cable (Kappa Internet Services Private Limited) ^Open

- Refund not initiated in more than ** days. - The technician stole fiber optic wire that I paid for. - More than * months I am following up, no action by the company. - Failing on commitments made on emails. ...

Nov 25, 2019 by Vivek Kumar Gamnani

Slow Internet connection (Jio communication) ^Open

Sir/Ma'am main jio ka customer hun *.* saal se purana lagbhag aur mujhe hamesha slow internet speed aur poor call quality ka issue rehta infact ghar me jitne bhi number hain sab par same issue rehta hai jio se bahut baar complaint kia jisper ji...

Nov 25, 2019 by Mohd Zubair

Recharge done on a Deactivated Number (Airtel ) ^Open

I had accidentally made a recharge of Rs *** on a deactivated number. Now that I ask for the refund or transfer for the amount, I am told that nothing can be done. How can a company charge for recharging a deactivated number. Its like charging...

Nov 22, 2019 by Ankit Gupta

Transparent Extortion by Airtel (Airtel ) ^Open

I had visited Europe in September and had taken the Airtel Global plan for Rs. ****/- approx. During my visit, Airtel automatically hiked the amount by Rs. ****/- which was unethical but I let that pass. Upon my return, I paid the full charges ...

Nov 20, 2019 by Arya Kumar Bhattacharya

Airtel Sim corrupted and document rejected (Airtel ) ^Open

My phone suddenly lost the network at * AM in the morning. From *.** AM to *.** AM, I had tried reaching the Airtel Customer Care service without any response. The mobile number to be keyed in kept getting rejected in spite of it being correct....

Nov 18, 2019 by Chandrima Pandit

No Internet and Customer Service Cheating Customers (IDEA and VODAFONE ) ^Open

*. In past, we were given SIM cards with lifetime validity. Then why are we forced to give Rs. ** for validity per month. *. I use both IDEA and VODAFONE SIM cards.*. I do recharge for using internet too Rs. *** per month for each SIM card...

Nov 18, 2019 by Anoop K George

Refused Refund (Hathway) ^Open

I have made an advance payment of my monthly rental, once I asked for relocation, Hathway was not feasible in the area and it also refused to refund my money which I had paid....

Nov 13, 2019 by SHOBIN THOMAS

No Network data speed (Airtel ) ^Open

I am not getting *g speed of network. I made recharge of *** rupees. And it provides daily *gb data. But in my area the network not exceeding ** kbps. The worst network I used ever before. My location: devi mandir , main road ,aland *** *** ...

Nov 12, 2019 by Sainath Kathare

Airtel nternational roaming not working in USA Only is working (Airtel ) ^Open

Unable to connect to any of *G network in NC. Only *G is connecting for now and its useless. Requesting Airtel to provide solution from day one of plan activation and its been * days still no luck. CCNOR*********** SR was created with ETA **th...

Nov 12, 2019 by SHIVARAJ MATIWADE

Postpaid esim deactivated and issued to another person (Airtel ) ^Open

I had asked to add two numbers to airtel family plan. For which they said they would change my number to a new system. But they deactivated my esim which I was using and issued the same sim to another guy called Amit Kumar. Now he was receivi...

Oct 10, 2019 by Debabrata Dash

Call Drop and Network Issues (Bharti Airtel) ^Open

I have been using Airtel postpaid for many years and i wasn't happy with Internet speed or network coverage at my home address.. i have filed multiple complaint regarding this matter and their technician also visited my place to check the poor...

Sep 17, 2019 by Himanshu Anand

Recharge benefit denied (Airtel Bharti ) ^Open

I have just bought an MI A* from amazon India which advertised (Link *) get double data and unlimited calling with Rs. ***/***/*** recharges with Airtel. As I have airtel sim I purchased this model and post ** hours I did a recharge of *** whil...

Sep 07, 2019 by S nazar

Regarding Vodafone bill (Vodafone) ^Open

I went to Europe with international roaming pack of **** for seven days from */*/**-**/*/**. The roaming was active only on **/*/** and there was no connectivity for the first * days. When they raised the full bill amount I requested them to pr...

Sep 03, 2019 by Manka Mukhoadhyay

Internet data fraud (Bharti Airtel) ^Open

On **th Aug, I had recharged with *** Rs plan from my Airtel app. In my best offers, it was given *.* GB data per day for ** days. I recharged it. But I am receiving only *GB per day. I called customer care they told me that the offer of *.* GB...

Sep 01, 2019 by Vipul Agrawal

Vodafone store charged more for FRC (Vodafone Idea) ^Open

Sir, on *th Aug, i visited Bopal-Ahmedabad Vodafone store to give the application to convert my mobile card from postpaid to prepaid and i paid my postpaid bill and that time he has given * option ***/- (* Months) & ***/- (* months) so i told t...

Aug 31, 2019 by Hardik Desai

Bharti Airtel Limited closing consumer complaints without providing solutions (Bharti Airtel Limited) ^Open

I have been getting slow speeds from Airtel for the last couple of weeks. So I decided to lodge a complaint at their customer helpline. I asked them about the reasons, they told me that it was due to some technical issues and it will be fixed v...

Aug 31, 2019 by Bhaswat Gogoi

International roaming charges (Airtel ) ^Open

*th July I activated my roaming pack of **** Rs which I got a message for stating "Your international roaming would be activated shortly." Every time I travel I get this message and its never been an issue for me. This time I have attached the ...

Aug 30, 2019 by Itchha talreja

Airtel internet speed is very slow (Airtel Communications) ^Closed

Airtel Internet speed is very slow as they promised for ** MBPS download and ** MBPS upload speed but I'm not even getting *℅ of the speed as they promised. Very frustrating, I tried to port to another network but they call and ask me to stay...

Sep 07, 2019 by Dhinesh

Fake 4G network (Airtel ) ^Closed

I have been using Airtel postpaid for a very long time now. The fake *G network that has been advertised is bothering me because I’m paying so much. I get internet slower than *G in the city many parts of Bangalore. This has to be rectified o...

Sep 04, 2019 by Jason Bhasme

Internet and landline not working (Bsnl Bharat Sanchar Nigam Limited) ^Closed

Worst service I've been contacting them to fix my issue for months. But they are not serious. Every day their landline and broadband stop working and it cost me a lot as my whole work is dependent on the internet. When I call them they talk in ...

Sep 02, 2019 by Rishabh Bhandari

Network issue and voice breaking (Airtel ) ^Closed

More complaint raised with airtel for network issue and voice breakup and they promised after * months they give me a proper network in my area near ****** and ******....

Sep 01, 2019 by Arun kumar

Not able to make outgoing call (Airtel ) ^Closed

I was not able to make outgoing call from past * Months. Following tickets where raised and escalated at many level,but I have not even get a resolution from any of them till now. What the last update i have received is there is a network co...

Aug 30, 2019 by Nidheesh

WhatsApp data is retrieved in somebody else's mobile (Airtel Communications) ^Closed

My WhatsApp data is retrieved in somebody else's mobile phone due to the issue of my phone number to him. Please do the needful....

Aug 29, 2019 by Kuldeep kaur

Converted to postpaid without proper info (Airtel ) ^Closed

My existing prepaid sim card was to changed to Microsim prepaid.The Airtel representative at Banaswadi Bangalore branch mislead my son who is a student and converted the same into postpaid mentioning that the card will work only if it is postp...

Aug 26, 2019 by Kripa

Balance amount cheque not received (Idea Cellular Limited ) ^Closed

My Idea number was ported from Idea to Jio last April- May **** and even now a year later I have not received any cheque. Amount to be refunded is ₹ ***.** according to the idea. Feels ashamed to choose idea as cellular. Sick & tired by almos...

Jun 20, 2019 by Naman Mittal

Fraudulent billing by Airtel (Airtel ) ^Closed

Airtel customer case raised complaint number: ********** Extra charges about **** (**** + *** tax) have been added to my monthly bill for internet plan which I never activated. **th March I got a call from Airtel about my number being a part o...

May 23, 2019 by VAISHALI PAWAR

Transaction not reverted back inspite of explaining to 10's of representatives (Airtel ) ^Closed

Would like to describe here the amount of carelessness and incompetence towards resolving the consumer's issues by Airtel customer care representatives and the amount of mental torture which customers have to go through because of this incompet...

May 20, 2019 by Sunil Kumar Singla

Unwanted bills generated (Idea Cellular Limited ) ^Closed

I am using this idea postpaid connection. I have network issue on the second month of the billing. I have called the customer care people. They said that they took complaint informed me resolution provide in the next ** hours. I called after * ...

May 17, 2019 by Devarakonda sagar

Business deal hampered due to not coming incoming calls (Airtel ) ^Closed

I am a customer of Airtel from last * years and always paid the bill on time. I was facing issue regarding incoming from last * months which I have already communicated to Airtel customer care *-* times and also visited Airtel outlet *-*. But d...

May 16, 2019 by Pankaj Kumar Singh

Refund not received (Vodafone India) ^Closed

Really the worst experience with Vodafone. Complain of service registration no: ********* is still not resolved. Promised to resolve by **nd March. Visited Vodafone store and called customer service a lot of times. But Vodafone is pathetic. St...

May 16, 2019 by Niteen Sonawane

3G services not working since April 02 2019 despite repeated complaints (Vodafone Idea Limited) ^Closed

I have an idea number. I have been using it for almost a year with a *g phone set & had no complaint in regards to speed till March **, ****. I received the GPRS settings from idea stating that for a better speed I should install them. I did an...

May 15, 2019 by Vijay Vir Rana

Wrong caller tune activation (Bsnl Bharat Sanchar Nigam Limited) ^Closed

I call customer care and said him to activate Duniyaa song from the Movie Luka Chuppi. I told him the movie name * to * times. But he activated old Duniya song. What the hell the company is doing are the faking people if the customer is saying ...

May 14, 2019 by Chetan Yashwant Patil

All the features of International roaming not activated (Vodafone Idea) ^Closed

I have a Vodafone number. I have been using this number for the last ** years. I had activated international roaming on **th April **** for * days. I was travelling to Singapore. Vodafone activated my international roaming with the plan of Rs...

May 07, 2019 by Nilesh Patil

Charging for SIM replacement/duplicate sim (Airtel ) ^Closed

I lost my mobile so I blocked my Airtel mobile number. I visited the nearest customer care for SIM replacement/duplicate SIM. They asked me to pay ***/- which is unfair. They refused to listen asked to go to Mahbubnagar/Hyderabad which is **/**...

May 07, 2019 by Anil Kumar P

HD video streaming issue (Sony Pictures Networks India Pvt. Ltd. ) ^Closed

Despite having premium membership I am not able to get HD video streaming even though I have ** Mbps network bandwidth. All other network is streaming fine like Youtube, Amazon Prime, Netflix. Please return my money back....

May 05, 2019 by Rashmi Singh

Issue in the network (Airtel ) ^Closed

No amount for the loss of loved ones. I was not able to get the news of my cousin's mother's demise because of this network issue and it has been more than * months and no one is resolving this....

May 04, 2019 by Aditya Sharda

Issues in the network (Airtel ) ^Closed

I have contacted customer care many times regarding the network problem. They try to make me fool. They told each and every time that there is a technical issue we are trying to solve it. What should I do so that my network service will improve...

May 03, 2019 by Bikash sarma