Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

subscription cancellation (Zee5) ^Open

I have cancelled my zee* subscription but I am still getting charged. Last time I recancelled the subscription on **th Feb with auto renewal set to no but it got renewed on **th march and my card is again charged. It has been happening since s...

Mar 20, 2021 by Tejaswini Purohit

Airtel broadband fiber complain gave false commitment (Airtel Broadband ) ^Open

I would like to share my grievance pertaining to Airtel company. I approached Airtel for broadband fiber connection which included DTH and mobile postpaid connection (**** plan). The agents came and collected my documents on **th March. He prom...

Mar 20, 2021 by Ankit Kumar Gupta

Family plan added (Vodafone Idea) ^Open

My number ********** has been lost * month ago. This number is added in family plan .. I contact customers care and VI store many times But there is no solution done by anyone.. Now I'm frustrated with service and going to file FIR again...

Mar 18, 2021 by INDERJEET

Wrongly charged due to Store Executives mistake (Vodafone) ^Open

Recently in the month of January ****, I received my bill and I was surprised to see that the bill was Rs ****.**, and my usual bill is around Rs ***. I went and checked with the store and I was told that I used the Internet that is the reason...

Mar 17, 2021 by Reetha Kutty

Distress and Inconvenience due to poor service (Vodafone) ^Open

I have a postpaid mobile phone service with Vodafone. The Missed Call Alert (MCA) also known as Missed Call Information (MCI) service has not been working for several months. Due to Covid situation I am working from home, and I might have misse...

Mar 17, 2021 by Feroz Haider

SIM is blocked despite heavy recharge (Bharti Airtel Limited) ^Open

My Airtel Prepaid number was in International Roaming since past one year, but on **th Feb ****, the network services were suddenly stopped by deactivating the ICC-ID of sim card because of which I am not able to use the number in IR within Aus...

Mar 16, 2021 by Prabhjot singh

Fraud by Vodafone (Vodafone Idea now VI) ^Open

This is frustrating to see vodafone cheating again and again. I got a call from ashutosh mishra on ** February ****. I clearly told him that i need to get my *** pack which offers * gb data daily with unlimited call for ** days. But see the att...

Mar 15, 2021 by Suresh Kumar

Call Drop Issue (Vodafone company) ^Open

I complained almost **th March days back about one of my contact number calls getting droped i was informed solution will be found on **th, and i got message on **th starting issues resolved if not send complaint # when i did they are requestin...

Mar 15, 2021 by Prabha Robert

Double boardband connection post relocation (Airtel ) ^Open

I applied for a shift in broadband connect from Madurai, TN to Chennai, TN as on first week of December ****. For * weeks the shift didn't happen. After lot of customer call requests also nothing helped. So I went to a near by airtel office and...

Mar 11, 2021 by Sathya

No internet connection (Act Fibernet) ^Open

I have raised a shifting request on *th feb. Till date there is on resolution from ACT team. I have made atleast ** phone calls. Daily one or the other reason is given....

Feb 17, 2021 by Aditya Kona

Multiple money debited from account not refunded (Jio Fiber) ^Open

The transaction is simple, I paid Jio extra than needed, Jio bank account is credited with that, I am asking a refund for that.. I gave all bank details including Jio bank transaction IDs details. If you need more clarity call me @ *********...

Feb 17, 2021 by Natarajan S

Unable use internet (Airtel ) ^Open

Airtel provides a pathetic *G internet service even though network signals are too strong in my current location. Their own airtel thanks app suffers to open when I tried to lodge a complaint aganist this issue. Some how I managed to raise this...

Feb 16, 2021 by AKARSH S G

Claim for my losses (Vodafone And Idea) ^Open

I live in chandigarh,I had port my vodafone number into Jio due to some issues by paying all the bills against my number.I have been using the number for last * months approx.now suddenly few messages appears that I have some pending amount of ...

Feb 16, 2021 by Archana Kumari

Issue with Airtel Bill (Airtel ) ^Open

Activated international roaming pack on **th December. Customer care executive confirmed that the pack was activated before leaving India. After reaching international borders started receiving sms that roaming pack was not active. Called Custo...

Feb 15, 2021 by Devendiran K

Refund (Vodafone Idea now VI) ^Open

Refund promised on * December **** by vodafone retention team member Monisha. The deal was that if the download speed not around * Mbps, they said they would refund. Even today they maintain that site is running with maximum capacity and all. T...

Feb 13, 2021 by Suresh Kumar

CUG Plan Changed and Deactivation not done (Vodafone Idea now VI) ^Open

Dear Sir, I had idea * Numbers under CUG plan numbers given below ********** ********** ********** But from July-** , Aug-**, Sep-** I gotbill around Rs.*,***/- for all * months . From customer care they used to call and ask to pay the...

Feb 11, 2021 by P V Krishnasumanth

INTERNET NOT WORKING WITH LAST MONTH AND NOT PROVIDE PROPER SERVICE ALSO (Vodaphone Idea ) ^Open

I have send so many times complain and Request mail to company from January **** but from that mail every time company employees told they have to work on it and raised complain to TECH. TEAM FOR SOLUTION. But after * days not a singal soluti...

Feb 11, 2021 by SUNIL KANAIYALAL DADLANI

Since last one month mentally torching and not a single employee give me proper solution and not pro (Vodaphone Idea ) ^Open

I was raised complain by mail since last one month again and again but till date not a singal solution for me given by company. My complains for INTERNET not working properly, solution Tat , last month bill refund for not provide proper s...

Feb 10, 2021 by SUNIL KANAIYALAL DADLANI

A VICTIM OF BHARAT SANCHAR NIGAM LIMITED (BHARAT SANCHAT NIGAM LIMITED) ^Open

I have disconnected my BSNL internet connection on **th January **** as BSNL is unable to offer me the promised speed and service from the last * months. I experienced frequent internet connectivity issues with latency ranging from ***-*** whic...

Feb 09, 2021 by RITURAJ BORAH

Pole bending at residence can fall and harm anytime (Airtel ) ^Open

Dear Sir/Mam, This is to inform you that I am residing in the below mentioned address.This is to bring your kind notice and information that front of our house there is an airtel pole which is bending and unsafe, this can fall anytime and ...

Feb 07, 2021 by Murtaza Faizi

Jio low internet speed (Reliance jio) ^Closed

The Internet connectivity in my area is very low. No response from customer care. Complaining from june. They say the same lines " we are trying our best don't worry". Please help.!!! ...

Sep 22, 2020 by Vishal arora

New connection not installed (Videocon dth Ltd ) ^Closed

I had purchased a new Videocon connection online. Paid **** received customer id. But no one visited to install the new connection. All I was told was they haven't received my details yet, some said technician will visit, some asked to provide ...

Sep 21, 2020 by Afshan Vasta

Electricity bill payment failure (Airtel ) ^Closed

On **th Sept '**, I have initiated my electricity bill payment through Airtel Thank App. I have made the payment through my debit card. The transaction was initiated but it eventually failed. The amount was deducted from my account and it is ye...

Sep 20, 2020 by Shibendra Kumar Roy

Regarding my Postpaid Plan of mobile (Idea Vodafone) ^Closed

I got postpaid number from idea in **** which included unlimited calls and *** GB data per month in just around *** INR. Now without any further notice or without any information my bill amount is raised to around ***+ INR with only ** GB per m...

Sep 20, 2020 by Harpreet Kaur Randhawa

Transaction done to wrong operator (Jio) ^Closed

when i was doing recharge to my jio number , i accidently selected idea oerators and i recieved message of transaction but but my jio no. is not recharged yet...

Sep 20, 2020 by Robin Boparai

Airtel Broadband Bad response (Airtel ) ^Closed

Hi, I shifted my home and raised shift connection request number ********* for airtel broadband to new home address on **.sep.**** but still now today **-**-**** network connection not given to new home location (no.* Thirumurugan street, Bala...

Sep 16, 2020 by Balaji Singh Lal

Amount deduction without any approval (Vodafone) ^Closed

Guys- What the hell is going on with Vodafone. Two days back I raised complaint for secondary balance disappearing. Yesterday they deducted amount from my main balance without my approval and intimation for some pack. Also I received SMS ...

Sep 01, 2020 by mohd

Porting of Idea to Airtel Zero customer support (Airtel ) ^Closed

I have ported my ** years old idea no. to airtel recently & after the number got activated, i did the first ever recharge to test if the everything was fine. Money got deducted & I received a text saying a recharge has been initiated along with...

Aug 28, 2020 by Abhinit Dwivedi

Broadband amount refund (Airtel ) ^Closed

I had requested for new broadband connect and the person came to me and informed that ** mbps speed is available at the location which i had given to him. On same day another AIRTEL employee called me and informed that i will get only ** - ** ...

Aug 27, 2020 by Himavarthanrao Bolineni

Change of plan without my notice and high bill (Vodafone) ^Closed

Vodafone has changed the plan of my three numbers making a double rental, overcharged me, and deactivated all numbers. As per the instructions, I have paid the said amount but, didn't get waive off on numbers as per their commitment and reversa...

Aug 27, 2020 by Lalitukmar Ramesh Bonde

Network issue not resolved (Airtel ) ^Closed

I have been raising multiple complaint regarding internet speed and they are not getting resolved. I have raised a new incident as I was getting only *g speed and when the ticket is been in progress for a week and now I am facing network issues...

Aug 27, 2020 by Ebin Ipe

Issue with Vodafone Idea Network and Bill (Vodafone Idea Limited) ^Closed

I have been charged with Rs ***/- for * months postpaid bill even though there is no network at all of vodafone in my area. I have raised this complaint many times but they did not bother to look into this. And when i took it to twitter they as...

Aug 27, 2020 by YASHODHAN YADAV

Blackmailling For bill payment (Vodafone Idea Limited) ^Closed

I was using a Vodafone postpaid SIM. At, the end of the month, I texted for porting on **** but my messages were blocked and was unable to port out to other operator, I continuously called customer care and they didnt provide me satisfactory so...

Aug 27, 2020 by Rohit Sharma

Fastags not delivered even after 40 days (airtel payment bank wallet) ^Closed

I ordered * fastags but I didn't get them even after ** days still iam waiting fr those fastags but now I need my money back ...

Aug 27, 2020 by Sharath

Pathetic service by Airtel ground team no connection from past 24 hours (Airtel ) ^Closed

I got new airtel connection installed on **nd July. Within ** days of installation, i lost connection for ** hours. After numerous calls, it was resolved. Again since **rd Aug, there is no internet connection at my home. I have written mail at ...

Aug 24, 2020 by Brajesh Kumar

Justice (Airtel ) ^Closed

Mjhe nahi pata yeh id apki hai ya nahi magar mai mail kar rahi hu ... Mera naam sonia hai pathankot punjab se hu ... Mjhe airtel ka store mila tha jalandhar ..civil line ka .. Meri joining ** feb ko hui ... Uske baad training ko mai .....

Aug 24, 2020 by Sonia kumari

Amount deducted but recharge not processed on MyBsnlApp (Bsnl Bharat Sanchar Nigam Limited) ^Closed

Hi, I have recharged amount *** yesterday and the amount is deducted but the recharge is not processed. Please refund the amount or process the recharge as soon as possible, please....

Aug 22, 2020 by Nishant Kumar

False bill (Vodafone Billing) ^Closed

I have been sent a bill by Vodafone stating that I received international calls which I have not received. I didn't any international call but Vodafone is harassing me by sending the false bill again and again. ...

Aug 20, 2020 by Debanjali Sinha

The stole data (Airtel ) ^Closed

I recharged my airtel sim before the pack expired but they did not give the * gb data along with it for the day saying i had already used it whereas i just recharged it...

Aug 19, 2020 by Shubham Pant

Internet is not working speed idmb s (Airtel ) ^Closed

What happens to Airtel, when I purchased a new Airtel card the internet speed was good enough and now from last month it is a very unreliable internet speed what to do? The so-called 'services' of airtel are nothing but a big giant fraud that a...

Aug 18, 2020 by Ankita Kashid