Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Refund not credited huge scam (Airtel ) ^Open

Airtel not Refunding my Deposit & Excess Payment despite Assurances from Appellate desk since May****.CEO, NODAL, MD everyone are CHEATER.Its Huge Scam requesting ED,CBI, EOW CBDT GST DGGI to conduct investigations & FORENSIC AUDIT.Demanding CO...

Feb 08, 2023 by Vijay Ajmera

Refund not credited scam (Airtel ) ^Open

Feb 06, 2023 by Vijay Ajmera

Refund not credited sc (Jio Fiber) ^Open

Jio Fiber Scam : I was charged Excess, Unfair, Unethical, illegally as Jio Fiber has charged me * Month bill for the usage of Three Month Prepaid Plan.I have already paid it & Demanding Excess Refund Since September **** but Jio not responding...

Feb 06, 2023 by Vijay Ajmera

Unnecessary Balance Deductions (Airtel Payements Bank) ^Open

One day suddenly I saw my account balance is negative ₹****. When I complained about it, the customer care told that I have done a transaction of ₹**** that’s why its adjusted. But I haven’t done any transaction nor the transaction is v...

Feb 04, 2023 by Dipak Shaw

Refund scam (Airtel ) ^Open

Feb 03, 2023 by Vijay Ajmera

Cheating scam (Jio Fiber) ^Open

Feb 03, 2023 by Vijay Ajmera

Refund scam (Airtel ) ^Open

Feb 03, 2023 by Vijay Ajmera

Unfair trade practices (Jio Fiber) ^Open

I was charged Excess, Unfair, Unethical, illegally as Jio has charged me * Month bill for the usage of Three Month.I have already paid it & Demanding Excess Refund Since September **** but Jio not responding.I had a Kidney Cancer and Living on ...

Jan 30, 2023 by Vijay Ajmera

Scamfraud (Airtel ) ^Open

Airtel is not Refunding my Deposit+Advance Payment despite Assurances from Airtel Appellate since May ****.I had a Kidney Cancer and Living on Single Kidney. Demanding Refund, Interest @**% and Rs.* Crore Compensation to be deposited into 'PM C...

Jan 30, 2023 by Vijay Ajmera

Refund (Airtel ) ^Open

Jan 29, 2023 by Vijay Ajmera

Unfair trade practices (Jio) ^Open

Complaint filed & multiple ** request reminders sent to Jio since ** Sep **** for Unfair, Excess Billing&Refund as follows: I am unable to understand as per your mail Advance Rental was paid for Six Month & subsequently payment as under has bee...

Jan 26, 2023 by Vijay Ajmera

Refund (Airtel ) ^Open

Jan 26, 2023 by Vijay Ajmera

Refund legal action (Jio Fiber) ^Open

FIR Lodge & FORENSIC Audit Request Re: Irregularities Cheating by Jio Fiber A/c # **********, Jio Forensic Audit Request TO WHOMSOEVER IT MAY CONCERN, Beloved Popular Hon'ble Prime Minister Shri.Narendra Modiji, This is to bring to the notice...

Jan 17, 2023 by Vijay Ajmera

3000 (Airtel ) ^Open

TO WHOMEVER IT MAY CONCERN, Respected...

Jan 15, 2023 by Vijay Ajmera

Refund not received (Jio) ^Open

TO WHOMSOEVER IT MAY CONCERN, Beloved Popular Hon'ble Prime Minister Shri.Narendra Modiji, This is to bring to the notices of Corrupt DoT & TRAI Officers who are not taking any Action against Cheater Reliance Jio despite providing proof...

Jan 15, 2023 by Vijay Ajmera

Nonreceipt of recharge benefit on unlimited pack (Airtel ) ^Open

I recharged with unlimited pack *** Rsbut not able to make calls. through facebooki was told again to do another unlimited pack to avail benefit. Also appellate has the same opinion. I asked why again i should buy same pack to use. they are sil...

Jan 06, 2023 by Sajal Das

Jio Mobile Frequent call drop and video call not workingWorst Experince in Customer Service (Jio communication) ^Open

Respected Sir, We have been registered users of the Jio Network and after such a long relationship and with above image anyone can have trust and align with The Ambani's Group when it comes to taking service but after such irresponsible beha...

Dec 26, 2022 by Rajiv Kumar

Taken money but haven t provided service till date (jio fiber net (RELIANCE)) ^Open

On **th of dec the sales executive came and took money from me guaranteeing that within * hour they will do the installation process. Its been ** days till now and they haven’t even called me once for the installation process. When ever i cal...

Dec 25, 2022 by Al ameen

Annual Subscription (Zee5) ^Open

Hi, I bought zee* Subscription in May'**, it was an annual subscription. But suddenly it stopped working, neither i am able to see it in my account nor i have been contacted by the customer care to resolve the issue, despite of raising multip...

Dec 23, 2022 by Dhruv Gupta

Refund not received (Amazon lily ) ^Open

I will pay to fruds translation please withdraw my amount please help sir my ,********** my phone number ...

Dec 06, 2022 by Prasanth

Internet Speed (Airtel Broadband ) ^Closed

I have an internet connection from Airtel for last * years. In Jan ****, i noticed that there is frequent disconnection and slow speed. On other hand i also noticed that my bill plan was changed without my notice or authorisation and bill dropp...

Apr 23, 2021 by Neeraj Mishra

Executive abuses (Idea vodaphone postpaid) ^Closed

My Sim was post paid. where i have kept limit of ***Rs. and still i've received ****Rs Bill. due to which i clearly denied to pay. i am getting repetitive calls from executives who abuses ...

Apr 09, 2021 by JAY

Slow internet speed (Jio Telecom) ^Closed

I purchased jio sim in earlier months of **** at that time the internet speed was satisfactory (around * mbps which is enough for me) but after some time around * months later, internet speed becomes worst , even i am not able to open google pa...

Apr 08, 2021 by Divyesh kamalia

Package not delivered (Zee5) ^Closed

I subscribed zee* yearly pack by Google pay...but after recharge zee * won't running... even zee* stop responding... please help me and active my plan or otherwise refund the amount ***....

Apr 05, 2021 by Peyali Sarkar

Internet connection issue (Vodafone And Idea) ^Closed

We are using Vodafone Idea internet connection for work from home. While electricity cut, mobile tower management is not starting their generator and its caused connection disruption. thanks, Surya ********** ...

Apr 01, 2021 by Surya Yadav

No Internet services provided and incoming outcoming were barred before the expiry of the pack (Airtel ) ^Closed

Hi Team , Today am reaching here for two issues (Mobile Number: **********) *. No Internet services provided for recharged amount *. Plan has been revoked before expiry date and barred the incoming outgoing calls. Recharge summary: On mar...

Apr 01, 2021 by Dinesh Kumaar

Excess Charges (Zee 5) ^Closed

I cancelled my Zee* subscription three months back but still amount is getting debited. *-* times i cancelled it but it was debited * times from my credit card.....

Mar 31, 2021 by Anurag Tiwari

Delay in Airtel Fiber broadband installation by much more than committed time (Airtel Xtream broadband) ^Closed

I booked fiber broadband connection on ** Mar **** at **:** by paying **** via Airtel's official link. I met Airtel sales person Banti Singh (**********) in Adarsh Nagar Subhash Park and he was advertising there for Airtel. So, I called him and...

Mar 27, 2021 by Mohit Mittal

Amount not credited in my Dishtv account (dishtv in) ^Closed

Sir, I have done Rs *** recharge for Customer id *********** (Ajay Sable) on **/*/**** on dishtv official website,Payment done via (Mobikwik wallet transaction id is MOB-******** and was successful)But amount has not credited in my Dishtv acc...

Mar 25, 2021 by Pramod patil

Refund and keeps hanging (Zee 5) ^Closed

My app used to hang a lotttt when I had availed the membership not able to see one video properly it really hangs aa lotttt if u want to download it would take half an hourrr for just to show that now it has started downloadingg...

Mar 25, 2021 by Khushi Sahu

I cancelled my Zee subscription two months back but still amount is getting debited times i cancelle (Zee 5) ^Closed

I cancelled my Zee* subscription two months back but still amount is getting debited. * times i cancelled it but it was debited * times from my CREDIT card......

Mar 25, 2021 by Gaurav Shukla

Incoming call not received (IDEA) ^Closed

I bought a number of idea in which I am unable to receive. Call....

Mar 23, 2021 by Naveen Kataria

Recharge successful benifit not received (Airtel ) ^Closed

I had done recharge from phone pay, amount has been debited from my bank amount. messafe has also been receivd from airtel for successful recharge but i have not received the benifit. i have tried calling in airtel for almost *-* times but no r...

Mar 23, 2021 by Ritu virodhiya

Airtel slow internet (Airtel ) ^Closed

Suffered from network fluctuating each min.at my home location. internet was like dancing toy like *g,*g,*g changing in every minute,not a constant network, though internet not able to be used any more.if emergency then went to top roof to ava...

Mar 19, 2021 by Amarjeet Singh

No response of my complaint I lost my money of 3 month recharge there is only misleading with me (Airtel ) ^Closed

I'm a blog writer, and I'm using airtel network, and the network speed or Internet speed becomes worst from bad, and i have complained many times, but in my every complain they told me that they will fix my problem. But today this is * month fr...

Mar 18, 2021 by Jitendra kumar

My phone number leaked to political parties when I registered for MLC elections on ceotelanagana web (Election commission of India) ^Closed

I registered for graduate MLC elections on ceo telangana website and after that I was getting messages, WhatsApp messages, call from political parties like TRS, BJP, other candidates. Being the election commission of India, how they have shared...

Mar 18, 2021 by Palakala Amarnath Reddy

Package not delivered (IDEA) ^Closed

I have done my recharge online today and transaction has also been done but package has not been delivered. I am facing a loss of ***INR-...

Mar 15, 2021 by Mamta Singh

Airtel network problem indoor outdoor Both problem fix airtel internet problem indoor outdoor Both p (Airtel ) ^Closed

Airtel network problem indoor outdoor Both problem fix airtel internet problem indoor outdoor Both problem fix...

Mar 15, 2021 by Biswajit Rana

One year plan payment (Zee5) ^Closed

I paid zee * one year subscription but they dont provide me the benifits of tha subscription ...

Mar 15, 2021 by Revathy Mohan

VI store took extra 100 rupees for new sim activation (Vodafone Idea now VI) ^Closed

i bought a new vi sim from vi store janpath bhubaneswar on **th march around * pm,i made *st recharge of *** for new sim but they took more *** cash in name of sim activation but they didnot gave me any reciept for my ***rupees.Looted me in day...

Mar 14, 2021 by Satya Shubham Behera