Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Airtel broadband not refunding money (Airtel ) ^Open

Hi, This is Anand, I had requested for a broadband connection couple of weeks back. A guy has come to my place and collected money and necessary documents on *th October. It has been * weeks now still no installation, no updates and no refund t...

Oct 27, 2020 by Anand Kumar S

Network issue (Vodafone And Idea) ^Open

I raised complaint that indoor *G network is not working since mid of Feb. due to covid situation i waited for *-* months to resolve it. Again from Jun *st week on wards i'm complaining twice a month(because they ask ** days to solve the issue)...

Oct 26, 2020 by Hariharan V

Disconnected service during COVID without notice and reassigned phone number linked to Aadhar to ano (Airtel ) ^Open

AirTel disconnected service to my mobile, the number of which is linked to many of my on-line services (health care, IT, debit cards, banking, Govt services like MCH, Power, Water, Municipality, Senior Citizen), including Aadhar without prior n...

Oct 24, 2020 by Suresh Marisetty

Not reactivating my mobile number (Vodafone And Idea) ^Open

My Vodafone postpaid number deactivated on Aug **, ****. I am requesting customer care from Sept **, **** to reactivate my number but now they are asking **K pricing for my ** yrs old mobile number....

Oct 21, 2020 by Rama Sharma

Paid Money for Airtel XFibre and No installation yet (Airtel Xtream broadband) ^Open

I have paid Airtel Broadband Connection Amount **** for a broadband connection. At the time of payment, their "Agent" said that he'll get the connection within two days. It has been ** days and nobody has contacted me for the connection. I ha...

Oct 19, 2020 by Lovekesh

Non delivery of goods and non refund by Reliance JioMart (Reliance jio) ^Open

I had ordered groceries online from https://www.jiomart.com/ on August *, **** amounting to Rs. ****.**. The order could not be delivered by Reliance Jio and it was acknowledged by their customer care officer that the entire amount will be refu...

Oct 19, 2020 by ANJAN SENGUPTA

South channels are not working Asking to buy a new connection as they stopped supporting IDTVs (Dish TV) ^Open

My south channels are not working properly.Most of the times it is getting with error 'no signal'. I have contacted the customer care they said DishTV suddenly stopped supporting IDTV's, they are not providing south channels.They are asking to...

Oct 17, 2020 by Rajeev Gangadi

XStream box refund is not provided (Airtel Digital Tv) ^Open

This is Anand, I recently bought an Airtel Xstream box. Before buying I checked with the sales team as well as the customer service team regarding any restriction to watch OTT content without recharging the DTH. The information I got from both ...

Oct 15, 2020 by Anand Kumar S

LRN not transferred even after porting (IDEA) ^Open

Have ported my no ********** to airtel from idea in Dec **** but even clearing all dues my LRN is not transferred as per the airtel official due to which I am able do only outgoing calls and can't receive incoming till date. Have faced lot of p...

Oct 12, 2020 by Kiran Mehndiratta

Fabricated Charges and Number Disconnection (Airtel ) ^Open

I'm requesting that my sim card be returned. That is all. I have pleaded and begged and nothing's happened. Below is the detailed account of everything that's happened over the past ** months: *) January **** - I enabled roaming for one week...

Oct 07, 2020 by Noha Khan

Airtel Broadband service and refund not provided (Airtel ) ^Open

Made payment for Airtel Broadband connection. Did not get the service nor the refund....

Oct 06, 2020 by Sreeraj Krishnan

Fibre Connection not getting Installed (Airtel ) ^Open

I ordered airtel fibre connection on **th september **** and the person has taken ****₹ via online portal of airtel. He promised me sooner installation of the process but till date installation of airtel fibre has not been done, neither i rec...

Oct 05, 2020 by Gurleen Singh Chhabra

Harassment (Airtel Postpaid) ^Open

Airtel postpaid renew my amazon prime automatically and charge a bill of **** Rs when my plan is of rupees *** and then they talk ridiculously with me and my mom and harras me a lot...

Oct 03, 2020 by Roshni Kiran Bhai Darji

False committment for WiFi installation (Airtel ) ^Open

I applied for new WiFi connection in morning on **.**.**** through online then Mr. Vipin Dwivedi (representative of Airtel) called me for completing formalities and installation charges, before that I ask him to come only if installation is po...

Oct 02, 2020 by Drohit Shivhare

Airtel broadband disconnection (Airtel ) ^Open

I had an airtel broadband line ************_tn/landline *********** under Saravana kumar P which i disconnected as i had to change my jobs and change houses.I gave them an application over email on **/**/**** for which i received a mail stating...

Oct 01, 2020 by saravana kumar P

Fraud (Vodafone Idea) ^Open

Vodafone has been charging me extra without proper explanation & justification after being continuously asked they keep giving excuses like, within ** hrs you will get a call or detailed Email or the issue will be sorted etc. They do not solve ...

Sep 28, 2020 by Yagnashankar Nagarajan

Tikona infinet limited not cancelling my subscription (Tikona infinet limited) ^Open

I have emailed more than four times for cancellation of my service to tikona infinet limited due to their very poor internet connection and customer service.I have also requested about cancellation to tikona customer care officer.despite these ...

Sep 28, 2020 by Sumit kumar

Recharge not reflecting (Airtel mobile recharge ) ^Open

I have recharged mobile ********** of Rs *** on **/**/**** and I have received the confirmation from airtel team with transaction Id but recharge is still not reflecting. ...

Sep 25, 2020 by Varun Ram

Amount Debited (Vodaidea) ^Open

I got message on dated **/**/**** at *:** pm That " Thank you for downloading video from PlutoMobile. You have been charged Rs. **. Your balance is Rs. **.**. However I did not download any video & no pack active....

Sep 25, 2020 by Sarfaraz Khan

BSNLLAND LINE NOT WORKING BSNL HAS TAKEN RS 7200 FROMSECURITY DEPOSIT AND RENTAL ARE NOT REFUNDED IN (BSNL) ^Open

BSNL HAS NOT REFUNDED RENTAL CHARGES COLLECTED FROM**.**.** TO**.**.** RS**** AND SECURITY DEPOSIT AS LANDLINE IS NOT WORKING SINCE INSPITE OF REPEATED COMPLAINTSCONSUMER ID**********...

Sep 22, 2020 by PARTHA CHAKRAVARTY

Amount deducted but recharge not done (Jio) ^Closed

My money got deducted but the recharge was not done. It say attempt was unsuccessful .what does that mean.you guys should work on this . ...

Aug 15, 2020 by Ashish

Bad internet service (Vodafone) ^Closed

Respected Sir/Madam With due respect, I am writing this letter to inform you that the internet connection is down from the last few days. As you know I am a university student and most of my work is done online and for that, I need a proper...

Aug 15, 2020 by Manas Das

No action taken about postpaid to prepaid (Vodaphone Mobile) ^Closed

I am five year post paid plan customer of vodaphone . I have post paid plan for * no.But there is problem of network &mobile data.hence because of network we can't work properly.so i request to there team to change postpaid to prepaid .But no o...

Aug 13, 2020 by Dattatray hanmant desai

Airtel my wifi speed issues (Airtel ) ^Closed

I had purchase an airtel my wifi device on **.**.**** on assurance of speed of ** mbps. The device can barely give a speed of *.* mbps. Kindly refund the amount and take back the device....

Aug 13, 2020 by Nithil Girish

Airtel DishTv account suspended even after recharge (Airtel Dish TV) ^Closed

I recharged my account online and it said that the payment was successful and even though my account balance has not been updated and account shows suspended. I waited for more than an hour. It's still the same. Also, the amount has been debite...

Aug 12, 2020 by Sameer Chakke

Recharge not done (Airtel prepaid madhya pradesh) ^Closed

I did addon recharge of Rs **, it is not reflected in my airtel account...

Aug 12, 2020 by Kuldeep Kumar

BSNL Broadband receiving bill even after submitting letter for surrender of connection (Bsnl Bharat Sanchar Nigam Limited) ^Closed

Hello, I have submitted the letter to surrender the BSNL connection at BSNL Branch on ** May ****. However, the connection is not disconnected and I am still receiving messages to pay the bill. Also I have submitted a blank cheque copy t...

Aug 12, 2020 by Kiran L Ghatikar

Received Unknown Message (O2 Spa) ^Closed

I received an OTP to my number '**********' that says I opened an account. I never opened any account in O*spa from this number. I want to know the reason Why I get this....

Aug 11, 2020 by SubaRohini

False details given by idea Customer care executive (IDEA and VODAFONE ) ^Closed

I had recharged my idea number in myidea app by using paytm gateway of amount ***rs at *:**pm on **:**:**** and and i have attached the screenshot also. At that time amount got deducted from my account but my number was not recharged . So i had...

Aug 11, 2020 by Prasanth Kumar Jha L

Issue with Network (Airtel ) ^Closed

Dear Team, It has been long when i raised complain against the airtel network, First complain was logged regarding network in **** and till now several complains, every time airtel providing same resolution templates without any solutions. I r...

Aug 11, 2020 by surbhit verma

Very slow internet connection (Reliance jio) ^Closed

Network bar is fluctuating ** hours a day. I am hardly able to see maximum * network bar.I am facing slow internet connection for past *weeks. I tried to contact customer care agent but they only assured me with good words and fake promises. Th...

Aug 10, 2020 by Satyajit Samal

Transaction not reflecting (Airtel ) ^Closed

Hello! You have initiated to make a payment of Rs.****.* towards purchase of your Insurance policy. This is the message I got when I paid for my electricity bill in airtel payments bank. The money has been deducted but the electricity bill hasn...

Aug 10, 2020 by Sunita

Services not provided (Airtel ) ^Closed

i bought airtel wifi on ** july they offered that if u pay * months advance for ₹**** you will get unlimted data but on ** july we consumed *** gb data and now the speed is slow the salesman is ignoring my calls blocking the no.s from which i...

Aug 07, 2020 by aryan thukral

Harassment (Vodafone India) ^Closed

Vodafone company is harassing me everyday to pay the bill of another number of an unknown person. They refuse to rectify the error and harass me daily...

Aug 05, 2020 by nandita dalal

Order declined but money deducted (Jiomart) ^Closed

My order no **** was declined on JioMart however amount has been deducted from my Paytm Account .The account was debited on **th July and from them I have called and emailed many times and always got the same response on email that your complai...

Aug 05, 2020 by Namita

Very slow internet almost unusable even after complaint (Airtel prepaid service ) ^Closed

Even after opting for *g connection (with supposedly high connection rate) the speed offered is pathetically slow! With this slow speed i feel cheated. I cant use daily data effectively. I had even complained earlier to airtel using *** but t...

Aug 04, 2020 by Subash

Airtel dthnotrechargedbutamountdeductedfrombankaccount (Airtel dish tv) ^Closed

airtel-dth-not-recharged-but-amount-deducted-from-bank-account ...

Aug 04, 2020 by Rajeev

Jio is making of us Even having the latency to give network they broke their promises (Jio Reliance ) ^Closed

After recharging a plan which they are showing that they are giving high speed internet but giving only little bit and also it is a type of fraud but I know they have policy sheilds but behind their policies they frauding us and their executive...

Aug 04, 2020 by Swatantra pandey

Money not credited to airtel wallet (Airtel ) ^Closed

On *th aug i added money to my airtel money but amount from my bank deducted but not credited to my airtel wallet...

Aug 04, 2020 by Vamshi Vuppala

Money not added yo wallet (Airtel mobile recharge ) ^Closed

Money debited from my account but not added to the wallet.The time is August *rd *:** pm...

Aug 04, 2020 by Katakam Pranitha