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Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :

i. Poor customer service

ii. Poor network coverage

iii. Slow internet

iv. Faulty connection

v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:

Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:

If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:

You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:

A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:

Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Complaints

Hari Ramanathan on Sep 21, 2022

Airtel  – Overbilling for broadband connection kept in safe custodyClosed

I travelled to the USA from **th March **** to *th Sep **** and made a request to Airtel Call Centre to keep my landline and broadband connection (My Airtel landline *** ******** and broadband connection no.********...

Arun Kumar Singh on Aug 25, 2022

Jio Fiber Reliance Jio  – Refund of Reliance Fibre not processedClosed

I installed a Jio Fibre connection in my house in Whitefield, Bangalore. I paid for a year subscription but due to poor service, I had to cancel the connection on ** July, ****. The device was supposed to be picked ...

arijit senapati on Aug 18, 2022

VodafoneIdea – complaint not resolved Closed

My number is **********. I have registered a complaint for Network issue. The network team has visited and checked that there is a coverage issue. And timeline of that complaint was **th Aug. However nothing was re...

Lakshman Singh on Aug 18, 2022

Kanak tv center  – sold me a defective exchange phoneClosed

I purchased Samsung M** phone from Kanak TV Center last week at Rs. ****.** Cash, it was exchanges devices by other customer, I have checked the phone which was working fine at that time but when I take the phone at...

Nimesh Jaiswal on Aug 11, 2022

Bharti Airtel  – refund not credited Closed

I had applied for Airtel Black **** plan through Airtel local provider on *st August, for which I was charged Rs.**** as installation charges. However, later I was informed that due to some feasibility constraint in...

Nimesh Jaiswal on Aug 11, 2022

Bharti Airtel – refund not credited Closed

I had applied for Airtel Black **** plan through Airtel local provider on August *, for which I was charged **** installation charges. However later I was informed that due to some feasibility constraint in my local...

navjot singh on Jul 16, 2022

Airtel Payments Bank – fasttagClosed

in **** I purchased Airtel Fasttag and open Airtel Payments Bank Account for full-time kyc but in my account closed in which amount ****rs balance in Fasttag account And my Airtel wallet Account Money I don't know h...

manish saini on Jul 2, 2022

Jbl earphones – 1600Closed

mere jbl earphon garanty time se phle khrab ho gye h Shop kipper vapis lane se mna kr rha h

Mehul Parkhiya on Jun 30, 2022

Vi India – Vi False Charges and Fake Commitment Closed

Last **nd Jun ****, When I Wake Up I Show A Message That Saying You Have Charged Rs. ** For Some VAS Services. When I Talk To Customer Care They Check And Says That No VAS Activated In Your Number, So I Read Mess...

bishnoi on Mar 30, 2022

Not know – not know Closed

shri ganganagar keshrisinghpur line !G K ** kise K (AM*>( * (> chatavni na kuch or   >(** mara h yaha kal (M*>( hoga

Ravikumar Gurram on Mar 27, 2022

Airtel Broadband  – refund not credited Closed

I applied new connection for airtel on *rd March **** they didn't fox the network in time i asked for refund... They initiated refund but... I didn't yet received thr refund.. Its almost one month

TestingMan on Nov 26, 2021

Google Pay – Send Money but not getting rechargedClosed

I made the payment. money was deducted from my account. but not getting charged. i want refund.

Pramod on Oct 22, 2021

Airtel  – Filthy Airtel Broadband RouterClosed

I ordered airtel xstream fiber on **th october and the connection was installed and activated on **th october and after one hour of installation the router stopped working and when I called the installation guy he c...

Anup Chhabra on Aug 23, 2021

Airtel  – Airtel Xtream Fiber Sales fraudClosed

Hi I applied for Airtel Xtream fiber for my Home in Sec ** Chandigarh on ** Aug ****. The sales guy visited and did my KYC and i paid Rs**** through airtel portal. I got text from airtel saying installation will ...

Suyash Mishra on Jul 9, 2021

Airtel  – Airtel broadband not working since 6 days and no one came to fix it yetClosed

Airtel broadband stopped working on *th July **** and many complaints and mails no one has come yet to resolve it. Last month also broadband not working for ** days. I am facing lot of difficulties in attending my o...

Akshay Dhengre on May 18, 2021

Airtel  – Airtel Broadband ServicesClosed

Airtel Broadband Services - Nagpur I've requested a new broadband connection of Airtel on **th of May, ****. It's been more than a week now, but the commitment made by the airtel representatives has not been fulfil...

Shivangi Bhatia on May 14, 2021

Zee 5 –  subscription issues with Radhe movieClosed

I have subscribed for premium package at Zee* for Rs.*** that includes Radhe movie and Zee* subscription. But I was not able to watch the movie afterwards but only the trailer and subscription history shows expired....

Neeraj Mishra on Apr 23, 2021

Airtel Broadband  – Internet Speed Closed

I have an internet connection from Airtel for last * years. In Jan ****, i noticed that there is frequent disconnection and slow speed. On other hand i also noticed that my bill plan was changed without my notice or...

JAY on Apr 9, 2021

Idea vodaphone postpaid – Executive abusesClosed

My Sim was post paid. where i have kept limit of ***Rs. and still i've received ****Rs Bill. due to which i clearly denied to pay. i am getting repetitive calls from executives who abuses

Divyesh kamalia on Apr 8, 2021

Jio Telecom – Slow internet speedClosed

I purchased jio sim in earlier months of **** at that time the internet speed was satisfactory (around * mbps which is enough for me) but after some time around * months later, internet speed becomes worst , even i ...

Resolved

"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."

Ajay Masih

Complaint filed against: Byjus

Ajay Masih
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