Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Wrong amount recharged to videocon Reverse payment regards (Videocon D2h) ^Open

Dear sir/madam On **.**.**** i paid wrongly Rs ***** instead of ***.** to a videocon d*h reacharge. And I raised complaint regarding reverse payment in videocon customer care through e-mail but still my amount not credited to my credit card. S...

Aug 12, 2020 by C Michaelraj

No Internet No refund (Joister Connect) ^Open

I have joined Joister broadband services on **/**/****.The plan I choose was **mbps.My speed reduced from December and from **th June I am not getting internet.I request refund but the main branch is saying your local branch is not responding.S...

Aug 12, 2020 by ROHAN CHANDELE

Connection not provided after Payment (Airtel ) ^Open

I have made payment of INR **** for airtel broadband connection ** Mbps ***/month plan to be installed at my home location. Its been more than * days since my payment has been submitted and no one came for the installation from Airtel. The airt...

Aug 07, 2020 by sanket parmar

Not able to access premium content of after a recharge of 599 (Airtel ) ^Open

Hello Team, I recharged with *** via airt thanks app yesterday being a gold customer. I am not able to access the premium content of zee* which is a benefit post recharge. Kindly escalate the issue as the response from airtel team is not satis...

Aug 07, 2020 by Rehana

Payment deducted from bank a c but not received in airtel wallet (Airtel and Amazon) ^Open

Dear sir I tried to recharge on my no. ********** for that I add money through amazon UPI however payment deducted from my bank account but not received in my airtel wallet ...

Aug 06, 2020 by Satish Parmar

Money added through UPI is not reflecting (Airtel ) ^Open

I tried adding money to my Airtel payments bank for the purpose of Toll plaza fast tag.I tried to add Rs.**** once and Rs*** none of the transaction got updated in the airtel account...

Aug 05, 2020 by Ravi kiran

Complaint to of my distributor (Airtel ) ^Open

I want to open airtel payment bank as agent i jv lapu sim to but my distributor is not giving me his no....

Aug 04, 2020 by Nongmaithem Thoiba Meitei

Sim deactivation and Converting to postpaid (Vodafone) ^Open

on February I have recharged with *** pack for ** days, But after * days of recharge my network wasn't working soon I have approached to Vodafone customer care They have asked me to convert to postpaid then only I can get my number, As the numb...

Aug 03, 2020 by Viswanath

Vodafone Internet Issue (Vodafone) ^Open

I am not able to you internet on my vodafone network. I had complaint many time for this but i didn't get perfect resolution on this. Daily i am losing my daily data due bad internet connection. And when i complain this to vodafone,they says th...

Aug 01, 2020 by Raghvendra Tiwari

Refund money of late payment fees (Vodafone Idea Limited) ^Open

my number ********** & ********** both were suspended since ** st april to ** July ****, they were no uses , complaint for inadequate network since **** January, every time suggested me wait ** day, there were a new site planned, but nothing el...

Aug 01, 2020 by Satwik Bose

Amount not credited to my airtel wallet (Airtel ) ^Open

i have initiated Rs.*** from my bank account to my airtel wallet om june ** ****..the money has been debited from my bank but not credited to my airtel wallet till now... It is nearly * week... I jave called airtel, mailed but no responses M...

Aug 01, 2020 by Bharath kumar

I recharge a Airtel mobile No for Rs 598 by yono SBI app reference no that amount debited from m (Airtel ) ^Open

I have a recharge of aAirtel no for the Rs of ***/- but not initiated but amount debited from my account...

Aug 01, 2020 by Rajesh Kumar

Products not delivered (Jio mart) ^Open

I have ordered on jio mart and on ** July and to my surprise on ** july the status is updated as delivered but the items were not delivered. I have tried reaching multiple times since then but all they have to say is wait for ** more hours. I h...

Jul 31, 2020 by Viswakiran penukonda

Billing issue (Airtel ) ^Open

Hi team, This is in reference to my complaint against airtel as they have harassed me mentally from past * month. Below Is my trail : I have applied for the *** plan family plan and has been told by Varsha ( Sushant lok sector ** gurgao...

Jul 31, 2020 by ekta choubey

Unnesesary Bill Charges and Number Barred (Vodafone Idea Limited) ^Open

I am a vodafone customer for a long time. My number is : +** **********. I moved to Canada in august **** and had international roaming pack activated for about * years. This plan was only for ** rs and if anyday I make any calls or use that nu...

Jul 30, 2020 by Gaganmeet Kaur

Wrong deduction of data balance (Airtel ) ^Open

Dear sir My data balance is deducted regularly without any use of internet I have already complaint national consumer forum and also bharti airtel but they are not doing anything so that is why I have complaint here I think now I...

Jul 29, 2020 by Sarbadaman malakar

No indoor Coverage (Airtel ) ^Open

I ported my other state numbers to U.P. airtel in November **** and purchased a family plan with other sim too,so total postpaid bill I am paying per month is ***₹ and since then I haven't even made.any calls or used any data inside the premi...

Jul 28, 2020 by Divyanshu Soni

Network problem still not solved after 2 months (Airtel ) ^Open

I have registered complain on **th June to airtel customer care regarding network issue at my home. I have * nos. of airtel postpaid connection in my home & around ** more connection in my apartment. All of us facing problem in network. Zero si...

Jul 28, 2020 by KULDEEPKUMAR BHALODIYA

Poor Mobile network connectivity (Jio Airtel) ^Open

Inconsistent internet and call facility for the past few weeks by Jio and Airtel mobile service provider in Mokokchung, Nagaland, despite warnings from various social organisations to improve its network credibility for the the benefits of cons...

Jul 28, 2020 by R Sunep Pongen

251 (Airtel ) ^Open

I didn't get complete internet data July ** I recharged it will ends at July ** It will not continue . Even I recharged my prepaid on July ** But that internet data will not reflect on my data balance...

Jul 27, 2020 by Umar

Order received after 5 daysof the order value not being delivered (Jiomart) ^Closed

I have ordered few of my groceries through jiomart app for the first time. Rs. *** has been refunded out of total invoice value of Rs. ***. It took * complete days for them to supply, that too **% off the ordered items. Its disappointing as- ...

Aug 01, 2020 by Aditi Ghosh

JioMart com oder not delivered and no refund (Reliance Fresh JioMart com) ^Closed

I placed an order on JioMart.com on **th-July-**** of Rs***.** /- amount. The JioMart Team marked the order as delivered on **th-July-****, and A guy reached to me on **th-July-**** with a bill and order. I told them it is Prepaid order and not...

Aug 01, 2020 by VIVEK ARORA

Bad service (Airtel ) ^Closed

For the past few weeks i was having issue with network on my airtel sim. I have complained several time on airtel app but there was no response and resolution from their side after * week of continuous complaining i was able to connect with cus...

Aug 01, 2020 by Rahul

Airtel box fix on my house gate without permission (Airtel ) ^Closed

I don't have an airtel connection and I don't want also. After that they fix airtel box on my home wall. I request you please take necessary action. Address is mentioned below: *** Saraswati Nagar gwalior madhya Pradesh, ****** With...

Jul 31, 2020 by Aayush Shrivastava

Vodafone Shield Insurance claim approved but not paid (Vodafone) ^Closed

I am a Vodafone postpaid user, and Vodafone provided free mobile insurance with the postpaid plan. In an unfortunate event, my handset got broken (negligible crack on screen) and raised a insurance claim on ** April **** so they picked up th...

Jul 30, 2020 by Sanoj Kumar

Inflated billing by Vodafone (Vodafone India Limited) ^Closed

I am using a plan of *** plus ** all inclusive from Vodafone. Never used any value additions. My bill amount always remained between *** and ***. Surprisingly they started messing up the bill from last month. The bill amount went up to **** but...

Jul 30, 2020 by Surendran Vasudevan

I paid for airtel wifi a month back but neither they provided any connection nor they refunded the a (Airtel ) ^Closed

I had paid for airtel wifi installation a month back but neither they provided with the installation nor did they return my money back there customer care number is not reachable nor they reply via email in this time of pandemic they are foolin...

Jul 30, 2020 by Ammar

Fooled me (Airtel ) ^Closed

On * july **** in the morning i started the procedure to port my simcard from airted to jio and after the completion of port out request i received an call from an airtel executive she requested me to hold my porting request and she told she wi...

Jul 29, 2020 by Vikrant

Data speed slow (Airtel ) ^Closed

...

Jul 29, 2020 by RAJU RAM

Recharge is not reflecting in my account (Idea Cellular Limited ) ^Closed

I recharge for **rs on my phone(**********) on ** July ****. Still reduction from my account the balance is not reflected in my account. ...

Jul 29, 2020 by Shubham sawanliya

Misinformation (Idea Cellular) ^Closed

I recently recharge with *** rupees, and it's clearly stated **days validity.. when I recharged it says ** days validity ....

Jul 28, 2020 by Alemjungla

Main balance deduction (IDEA) ^Closed

I was charged Rs. */- for no reason. I am using Idea Sim card and since lockdown this is the third time they have deducted amount from my main balance. I have done a recharge of ₹***/- which says I have *** SMS free, but when I called they s...

Jul 27, 2020 by Bhavik

Fraud done at Airtel App (Airtel ) ^Closed

I tried to pay my electricity bill at airtel app, firstly it shows error then i tried again and in this regard i got a message from *** that your payment for Rs. **** is initiated towards purchase of your insurance policy with transaction ID **...

Jul 27, 2020 by Mukesh Khurana

Facing issues of network from airtel and Bad behaviour from the employees (Airtel ) ^Closed

I have been using Airtel for a long time, I am having problems with the network, I have complained many times, but they do nothing but recharge my work, which is of no use to the employees. Talking incorrectly. ...

Jul 26, 2020 by Pravar sharma

Excessive charging for International romaing pack wihthout consent (Airtel ) ^Closed

My work demands me to travel around the world, and hence i have taken two numbers, both from Airtel. I had paid an excess of close to **** INR before leaving from India and travelling to US on my official number. Airtel has charged an excess of...

Jul 26, 2020 by Ashwin Tharoor

Low speed of internet of Reliance jio (Reliance jio) ^Closed

Sir I am living in Vill Jajori of Morigaon dist. and i have been using Reliance jio network since last * years. The company promises to provide *G internet speed but unable since last * to * months. We have the right to get *G internet speed a...

Jul 26, 2020 by Sajidur Rahman

Call waiting not activated (Private ) ^Closed

My mobile is should not activated on call waiting. I was visit customer care in Nagercoil. Not respond my compliant. A persons have not have adequate idea. Customer care person said you go and return on next week, i contact nokia company then...

Jul 26, 2020 by T EDWINTHOMAS Edwin Thomas

Airtel BB bill issue (Airtel ) ^Closed

AIRTEL BB connection plan upgrade done through airtel app earlier was having ARP *** plan which i have taken **** november i upgrated my plan on **th june **** to ARP *** plan through airtel app for which Rs **** was adjusted against my earlier...

Jul 26, 2020 by deepak chawla

Adjustment charge (Vodafone Billing) ^Closed

I'm customer of Vodafone from very long time. Recently on February, I have been switch my sim to pospaid. my plan is for ***, and I took additional red on plan that is ***. So my total bill amout is ***.** including gst. But this month I have r...

Jul 22, 2020 by Rama walia

Slow Internet (Vodafone) ^Closed

Vodafone is not providing me with internet facilities after a recharge of ***. The network is very fragile and it is a simple waste of money.The company says to be *g but the net is not even *g....

Jul 22, 2020 by Kushagra Shahi