Real Estate Complaints

Buying real estate is a big decision, isn’t it? And it surely does not happen every day and we buy it with lots of hope and excitement inside us.

No one likes to get cheated or even face any difficulties after spending so much. But, what to do if your real estate company isn’t delivering as per its promise to you?

What if you don’t get what was promised or the possession is being constantly delayed? Do you know the answer? No? Don’t worry you are at the right place!

This article will explain:

- What are real-estate complaints?
- What are some of the famous real estate companies in India?
- Types of real estate complaints. (Most common issues reported)
- How to resolve your real estate complaints?

Yes, this article will solve these questions, So sit back, relax, and continue reading! So let’s start with the most basic question, what are real estate complaints?

The term ‘Real Estate’ refers to the property consisting of land, and any structure or buildings on it. It involves the purchase, sale and development of land, residential and non residential buildings.

Buying or selling of house/property is one the biggest decisions a person has to take in his life and for this people generally look for agents/brokers. The Real Estate agents/brokers have an in-depth knowledge of all the available properties in and around their domain.

However, there are many agents/brokers who make wrong use of this information. They make promises to their client and in return deliver them nothing and in this way trap them. Real Estate fraud is one of the most commonly occurring frauds in India.

Real Estate fraud/scam occurs when an individual or an agency uses false/wrong information for any real estate related transactions. The most common types of Real Estate complaints include False promises, Delayed Approvals, Mortgage fraud, Foreclosure fraud, title fraud and Value fraud.

Mortgage fraud refers to the omission of crucial information related to the real estate property which can result in fraudulent transactions.

Title fraud happens when the ownership(title) of the property is falsely changed. For instance, one person sells the property to another person by claiming to be the owner of the house.

Value fraud occurs when the buyer is misinformed about the real/actual value of the property.

Famous Real Estate Companies of India

Presently the real estate industry of India is at $170 Billion and is constantly rising. Below are some of the famous players of this industry.

DLF Ltd:
It was founded by Chaudhary Raghvendra Singh in 1946. They started by creating 22 urban colonies in Delhi. Today DLF is the largest real estate company in India which is publicly listed. They have their possessions in 15 states and 24 cities.

Prestige Estates Projects Ltd:
Founded in 1986, They are currently one of the top real estate companies of Chennai. They have completed over 210 projects covering 80 million sq ft. The company is operating in the southern part of India and has its projects in cities like Chennai, Hyderabad, Kochi, Mysore, Mangalore, and Goa.

NBCC India Ltd:
It was founded in 1960 as the Govt. of India civil engineering enterprise. Having headquarters in Delhi they have a revenue of Rs 6,384 Cr with a profit of 227 Cr and a sales growth rate of 19.5% in the last 3 years.

Indiabulls Real Estate Ltd:
In commercial and residential properties, Indiabulls real estate stands for its excellence and luxury. They are also one of the largest real estate companies in Chennai. Having a revenue of Rs. 5,015 crores they clocked profits of 493 crores.

Brigade Enterprises Ltd:
Founded in 1986, they have their projects in Bengaluru, Mysuru, Mangaluru, Hyderabad, Chennai, and Kochi. Having a revenue of Rs. 2,973 crores they clocked profits of 427 crores with a sales growth rate of 13.41%.

Oberoi Realty Ltd:
Oberoi Realty is one of the best real estate companies in Mumbai. They have made a significant difference in the ease, comfort, and efficiency of the people who trusted them and choose to live in their possessions.

Phoenix Mills Ltd:
Phoenix Mills are extremely popular for building mega retail malls, entertainment complexes, commercial spaces, or hospitality units. With revenue of Rs. 2,194 crores the clocked a profit of 504 crores. They have their possessions in Mumbai, Bengaluru, Chennai, Pune, Agra, Indore, Lucknow, Bareilly & Ahmedabad.

Godrej Properties Ltd:
Godrej is continuing its excellence with a 122-year-old legacy! In 2010 they did an IPO which raised $100 Million. Having a revenue of Rs. 2,322 crores they clocked profits of 319 crores. Godrej stood 2nd in Asia and 5th in the world in Global real estate sustainability benchmarking.

Omaxe Ltd:
Mr. Rohtas Goel started Omaxe in 1987. Rohtas was a first-generation entrepreneur and a civil engineer. In 2007 they got listed in both BSE and NSE. With revenue of Rs. 1,146 crores they clocked profits of Rs. 50 crores.

Sunteck Realty Ltd:
They are a Mumbai based real estate company that delivers exceptional projects in the luxury and the ultra-luxury segment. In 4 years the company managed to complete 6 projects. With revenue of Rs. 774 crores they clocked profits of 171 crores.

Yes, these were some of the most popular real estate companies of India and I believe you may probably have come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.

Real estate frauds have constantly been rising and strict actions are the need of the hour so now let’s see some of the most common real estate complaints seen among the peers.

Most Common Issue Reported for Real Estate Complaints

Refund not given:
The most common issue seen is that the people don’t receive their refunds. Thousands of consumers from cities like Bangalore, Mumbai, Pune, Kolkata, New Delhi etc. have added a complaint on Voxya about how their real estate company is not providing a refund of the security deposit.

Some companies are even asking for more money to close the account. Lots of people suffer from this problem as the company doesn't provide the refund and the customer support even stops replying to the customer or in most cases never gives a satisfactory reply.

Delay in Possession:
Do you like fake promises? No one does! And imagine dreaming to shift to your new home but every time the date arrives the real estate company delays the possession. That makes you feel angry, doesn't it?

Delay in possession is one of the most seen complaints in big cities like Bengaluru, Mumbai & Pune, and is often done by some of the most popular builders. People spend insane amounts of money on their homes and some even take loans. Consumers on Voxya have shown how they have been cheated and no one is listening to them now.

False Commitments:
Imagine being promised to get spacious rooms with roof top windows and an open balcony. You can already sense the calmness and the happiness of your own home, can’t you? But what if you get the opposite of what is being promised?

False commitments are also a very popular complaint type while listening to consumers against real estate companies. Lots of people have received incomplete work and some received the exact opposite of what was being promised to them!

Hidden Charges:
Let’s accept it, no one likes the hidden charges instead in financial transactions we all love transparency. On Voxya people have shared their stories of how at the time of possession they were not given the key to the house and an extra hidden charge was asked!

Builder not responding:
Good customer support is what a lot of potential customers seek in a company and bad customer support is the biggest red flag for a lot of people. On Voxya we have seen a lot of complaints where people are expressing how at the time of need the builder stopped responding and showed absolute pathetic customer support.

As we have seen the most possible disputes, let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.

How to Resolve Real Estate Complaints?

So what steps can be taken to prevent such Real Estate issues? Firstly you should read each and every agreement document in detail carefully. You should avoid rushing and finalizing the details. You should do a thorough background check of the builder/agents/brokers prior to signing the contract.

Moreover, getting an appraisal of the property helps you to get the fair value of the property. Finally, you should not be lured by their verbal promises. Rather, you should have them in writing on printed paper so that you can use it as evidence if required further.

Step 1: File a formal complaint with your Builder
You can send a written complaint to your Builder with all the supporting documents that you have. The contact details of all the builders are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.

Step 2: File a complaint in RERA
If the project is registered with RERA then you can file a complaint in RERA. Filing a complaint in RERA is easier than before. Now you can save yourself from all the hassle. Now Anyone can file a complaint on RERA’s website. Here’s a step by step procedure for you to file a complaint:

Go to your state official website. On the portal search for the complaint registration page and find the link to file a complaint.

Click on the registration link and fill all the necessary details. You will need details like Name, address, contact details and project details.

Once the form is fully filled one needs to pay a fee of Rs. 1000 or Rs. 5000 in case of filing complaints before the Adjudicating Officer.

Step 3: Take your Builder to the consumer court
If the project is not registered in RERA then you can file a case in consumer forum. To raise a complaint below are the steps that you need to follow:

Send a Legal notice:
A complainant must issue a formal notice to the real estate company before filing a complaint in the consumer court. As per the norms, the consumer must inform the builder about the things bothering him/her. If the developer doesn't resolve the issue and doesn't give a satisfactory answer you can proceed with your process.

File a Consumer case:
In case of not getting a satisfactory response or no response at all, you can go ahead to submit your complaint at the consumer court.

A consumer can file a complaint about Forfeiture of the amount, cancellation of the project, enhanced external development charges, hidden charges, any alteration in land use, layout plan or structures, fraud in the booking of your property, construction on unauthorized land, construction without obtaining requisite approvals, sub-standard construction quality, not providing completion certificate or delayed possessions.

Once you have completed all the form works you can go ahead and pay the fees. A complainant needs to pay the fees according to the category to which he/she belongs to.

If the complaint is worth less than 20 lakhs then it will be addressed by the district consumer disputes redressal forum. The fee for filing a complaint in this category is Rs. 100 to 500.

If the value of the property is above 20 lakhs then the issue will be addressed by the State consumer dispute redressal commission.

If the value of the property is above 1 crore then the National consumer disputes redressal commission will address the issue.

How to track a complaint filed in the consumer court?

A complaint once filed in the consumer court can also be tracked on the consumer court website.

To access the status of the complaint the following details will be required:
Docket number
Registered mobile number

If you are finding all this information overwhelming and can’t manage to do it all alone then let Voxya help you strengthen your voice and solve disputes from your side.

Let’s Conclude this:
Buying real estate is already a hectic task and getting troubles over them is an absolute nightmare. We know no one likes that feeling that’s exactly why we build Voxya!

In this article we saw, What are real estate complaints? Famous real estate companies in India, Types of real estate complaints, and How to resolve the complaints?

Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.

We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.

So why take so much trouble, If you have the solution just some clicks away! Get your complaint sorted. File your Complaint at Voxya now!

Most Common Issue Reported for Real Estate Complaints

Fake Project

Delay in possession

Builder not responding

Refund not given

False commitment

Hidden Charges

Zolo denying Cupboard Keys (Zolo Stays ) ^Open

Zolo Italia (KK Nagar, Chennai) hasn't provided me any cupboard gets for the safety of my belongings and their policy says that they are not responsible for personal belongings. Also they have the room key set which I hold as well. Where is...

Apr 12, 2022 by Revanth Raghupatruni

Complaint against bangalore based developer (Sree Samptamathruka Developers) ^Open

I had enrolled for a gated community in mysore through bangalore based developer in the year ****. The developer promised the site allotment within * years but it got significantly delayed and all the subsequent commitments given by developer ...

Mar 16, 2022 by SUNIL KUMAR S N

Highly cheating customers in the name of colive (Colive Bangalore) ^Open

Hi Team, We checked in at Colive Rio Grande, room no. *** on March *th ****. Still we haven't got wifi access, TV connection & hot water and no food. As there is no property manager and raised many service request none of them addresses and...

Mar 14, 2022 by Sriramakrishnan

Security Deposit not refunded (Colive Bangalore) ^Open

I have boarded a Colive in Yelahanka on **th October ****, i paid all the charges prior to that including my secuirty deposit and everything. I raised a notice period on November * **** and vacated the PG on November **th ****, served my one mo...

Feb 22, 2022 by Vishnu Krun

Denied plot even after full payment in cheaque (Shubh Labh Infrabuild Private Limited) ^Open

I had booked a plot no F-** on **th nov ****at jewar as per attached details also I have paid full amount in PDC cheaque to Mr Raj gautam as per attached after that they denied to alot plot they stop responding to my call even not replying my ...

Feb 12, 2022 by abhijit bhattacherjee

Refund of Token Amount (Sushma Buildtech) ^Open

I transferred Rs.*****/- as token money in the account of Sushma Buildtech against the booking of *bhk flat in Sushma Grande, Zirakpur on **/**/**** at about *.** P. M. The very next morning I requested for cancellation of flat and refund of to...

Feb 09, 2022 by Vijendra Kumar Singhal

Deposit refund not received (Colive) ^Open

I was not given my deposit refund even after multiple calls. Chat support of the company is unavailable. ...

Feb 01, 2022 by Rahul shinde

Cheating case (Mallika paintings and interior services) ^Open

I have contacted Mallika paintings and interiors for my old flat from Justdial. They quoted me ****** and i trusted by their sugar coated words, I paid money by installments after paying complete money they did some work and damaged my existing...

Jan 26, 2022 by Aishwarya dodla

Flat not delivered (Bengal Shelter Housing Limited) ^Open

I paid the initial instalment for a flat in the `Neel Diganta' project of Bengal Shelter Housing Development Limited, which came to approximately *,***** rupees, including allotment money of Rs *,*****, application money of Rs **,*** and servic...

Jan 25, 2022 by Sriparna Bandopadhyay

Refund Not returned by Colive (Colive advisory Pvt Ltd ) ^Open

Colive has not paid **k to me and delaying from many days. With no response from them in the incidences raised or called to the finance division they are just delaying It's been * months we left the property and they have not refunded the amoun...

Jan 09, 2022 by Nayanika Nayak

Non Refund of excess Maintenance Charges (RG Residency Sector 120 Noida ) ^Open

I purchased a Unit, E-**** at RG Residency, sector ***, Noida . The property has been duly Registered .vide cert No IN-UP*************** dated ** March ****. At the time of purchase the maintenance of society was taken care of by the builder i...

Jan 03, 2022 by VIJAY Kumar

Home Shifting Bad Service Experience with Nobroker com (Nobroker com) ^Open

Hi Voxya Team, Greetings!!! Recently, I used Nobroker Home shifting service (dt. **/**/****) in which I had a pathetic experience. I am attaching mail with all details. Some details to note: *. I opted for insurance for which Nobroker charg...

Dec 25, 2021 by Amit Gupta

Service not received but money paid (No Broker) ^Open

I was asked to take a plan called the 'Relax Plan' costing Rs. **** with NoBroker to find apartments in Bangalore. I was told that they will be helping with shortlisting apartments, scheduling visits, drafting rental agreements, and negotiating...

Dec 06, 2021 by Mayuri Ramanan

Plot recovery (Pawar housing agency) ^Open

My father naval kumar inkaji patle purchase a plot in **** from powar housing agency address.punapur chouk, Bhawani nagar, Nagpur Rajabhoj Nagar.total plot area is ****sq ft .at that time total plot is purchased by value to ****** .my father ha...

Nov 20, 2021 by Panchafula nawal patel

Fraud case from a Real Estate Company (Simoco Systems Infrastructure Solution Limited) ^Open

Date of this petition: *th November **** Accused company: ------------------------------------------------------------------- Simoco Systems & Infrastructure Solution Limited Godrej Genesis Building (*nd Floor) Block EP & GP, Sector V, ...

Nov 08, 2021 by Manish Bhaumik

This is regarding the MRDT Madurai Rural development Fund India limited chit fund scam After 2015 SE (Madurai Rural Development Transformation India Limited) ^Open

This is regarding the MRDT(Madurai Rural development Fund India limited) chit fund scam. After **** SEBI's preliminary report, there is no public announcement about this case. I request you to take a look on the MRDT scam case and help people t...

Nov 08, 2021 by T. Thirumurugan

Refund not initiated by real estate company (Simoco Systems Infrastructure Solution Limited) ^Open

Accused company : Simoco Systems & Infrastructure Soln Ltd Salesman in charge of communication : Smt. Shayanee Mukherjee, Same address Agenda : Refund not initiated for the full amount of money paid to the company in respect of Booking...

Nov 03, 2021 by Manish Bhaumik

Land fraud (Mahesh Plots) ^Open

I purchased the *** Square yard land in **** and got registered in Village Pedda Shapur Shamshabad Revenue office from Mahesh Plots Real state company, Owner name is Mahesh Reddy. After some time there is no plot marking and no development. I k...

Oct 07, 2021 by MOHAMMED S. AHMED

Godrej poperty forest gorve not given booking refunds (Godrej Properties Limited) ^Open

I have booked an apartment in Godrej forest gorve pune but i am get effected covid ** * month cronic pandemic effected and out of india miidle east job losses and lay off i am suffer from money very bad crises my family for serval very difficul...

Oct 03, 2021 by Paresh Ajmeri

Possession not given (Wtc Chandigarh) ^Open

We have booked a unit in WTC Chandigarh. The possession date according to agreement was **.**.****. We have given all the instalments and there are no dues pending from our side. But the company has not given possession of our unit till now. Wh...

Sep 29, 2021 by Rupansh Gupta

Wasted money (NO BROKER COM) ^Closed

No Broker is a waste Portal . Initially when we downloaded the app we were getting constant calls for purchasing the plan saying we have many properties waiting for you for that you need to Purchase the plan first . Soon after we purchased we ...

Jul 29, 2022 by Heena Chadha

Refund denied (No Broker) ^Closed

I took money back plan since they do not have any properties that are suitable for my needs I requested for refund. Now they are denying for it...

Jul 29, 2022 by Shreeya aswekar

Money not refunded and no service was given (No Broker) ^Closed

Got tenant on my own who was registered with nobroker. The service was if I get tenant they will refund the money but now they say you got tenant from us....

Jul 18, 2022 by Durgesh Karvir

Complaint for Refund (Nobroker com) ^Closed

I wanted to relocate to Delhi, lado sarai. So I talked to the Nobroker representative, and as per their representative I sent them the token amount rs.***. But due to some construction-related issue, we could not relocate and decided to stay a...

Jul 14, 2022 by Sharbani Banerjee

High Amount charged by Nobroker for property maintenance from me as tenant (Nobroker) ^Closed

I was staying in a property in Bangalore maintained by Nobroker. I stayed in the property for about ** months and while I left the property, Nobroker gave me a bill of approximately ***** which is inflated and does not makes sense to me. In the...

Jul 01, 2022 by Arindam Banerjee

Refund rejection due to Nobroker technical error (Nobroker com) ^Closed

I had called nobrokers before taking freedom plan asking whether I will get contacts of owners immediately after buying the plan and I recieved a reply of yes. Hence I purchased the plan on *rd june to get the owner details as I wanted to fin...

Jun 30, 2022 by Niraj pandey

DISCOURAGEMENT FROM EXECUTIVES AND PAYMENT NOT REFLECTED (Nobroker) ^Closed

Dear All, We have just paid Rs. ****+ **% gst totalling to Rs.****.** - screenshot attached for your kind perusal we are surprised to receive calls telling us not to pay , in spite of my area being prime and we have ample offline enquiri...

Jun 10, 2022 by VIVEK GUPTA

King size coat damage did by NoBroker team (Nobroker) ^Closed

We had took the home shifting package from NoBroker team that they provide the home shifting package to the customer. Shifting is done on * may **** by supreme packers and movers. They damaged the king size bed coat during the shifting. As ...

Jun 06, 2022 by Laxmi

Orange City Water Works Wrong bill Overcharging (Orange City Water Works) ^Closed

Our water bill for months of March **** and April **** is abnormally and impossibly high (₹*** and ₹**** respectively). We consume *-* units usually (since the last ** years), but in the months of March **** the meter reads ** units consu...

May 25, 2022 by Pranay Kumar

Fraud money not refunded (Nobroker) ^Closed

Nobroker lied to me repeatedly about the property. Now they aren't refunding my token deposit, neither responding. Extremely unprofessional and incompetent people....

May 07, 2022 by Rajeev shankar

No service provided during packing and movement (Nobroker) ^Closed

I have booked the No broker packer and movers service for shifting from Ramesh Nagar to Noida Sector **. At different times I was given ****, **** and ***** quotations. Based on packing material and services I have selected **** package. But a...

May 03, 2022 by Amit Kumar

Complaint about an Transaction (No Broker) ^Closed

Respected Sir/madam This is to inform you that My Name is Gayathri.I have one transaction of Rs:**,***/- on **/**/**** for your no broker app.but till now in this amount not receive for merchant. But amount as debit in my credit card account...

Apr 27, 2022 by Gayathri vijayan

Pathetic Service provided by NoBroker (No Broker) ^Closed

I have inquired about the services provided by the No Broker app, The support agent called me and provided me details of different premium plans which will help me to get a house in Mumbai on rent. I took Relax plan, as per that I should get **...

Apr 08, 2022 by Pooja Rajput

Membership not activated (Nobroker) ^Closed

I paid Rs **** for property expert plan but still my membership not activated and when contacted no broker customer care they told we didn't receive any amount but from my account amount for deducted...

Apr 05, 2022 by Ankur Kasture

Complaint against my subscription (Nobroker) ^Closed

Hi, I paid around **** to nobroker for showing properties. Before subscription, no broker customer care person told me we have ***'s of properties in SR Nagar. After subscription, the same lady told we don't have much properties near sr nagar...

Apr 02, 2022 by JAGAN KUMAR POLICHERLA

NoBroker is Cheating Customer (Nobroker com) ^Closed

I want to lodge a compliant for NoBroker staff. They made multiple calls for me buy the plan for selliing my flat *) Untill * days they did not even come to click the pics of my flat (remember as per plan my ** days starts from date of purchas...

Apr 02, 2022 by Sunita Bhardwaj

Insurance premium refund amount not received (Nobroker) ^Closed

I booked packers and movers service on no broker.com which I have cancelled however it's been ** days yet I have not received the insurance premium amount refund. I have mailed them several times and called their customer care number but no res...

Mar 31, 2022 by Vinod Jagtap

Incorrect planning leading to cost escalation (Nobroker com) ^Closed

After the Reece was done we were told that ** carton boxes would be needed to relocate the house At the time of packing it came out to be **+ with no regard to their own planning they upfront asked us to pay additional amount ...

Mar 29, 2022 by Nimit tiwari

Didn t received keys of my property (No Broker) ^Closed

Dear Sir, My plan been terminated but till date I've not received the keys of my property. I've been daily calling to you., I've lost several of proposed tenants and my property is still vacant. Plz return the keys of my property. Regards M...

Mar 29, 2022 by Manish Sinha

Not giving proper service (Nobroker) ^Closed

The Sales department of no broker has promised to show me atleast ** properties of my choice if i took a subscription the managing is not showing me the properties and not picking up my call , the RM assigned to me calls me once in a week and ...

Mar 23, 2022 by Ritikesh Tiwary