Real Estate Complaints

Buying real estate is a big decision, isn’t it? And it surely does not happen every day and we buy it with lots of hope and excitement inside us.

No one likes to get cheated or even face any difficulties after spending so much. But, what to do if your real estate company isn’t delivering as per its promise to you?

What if you don’t get what was promised or the possession is being constantly delayed? Do you know the answer? No? Don’t worry you are at the right place!

This article will explain:

- What are real-estate complaints?
- What are some of the famous real estate companies in India?
- Types of real estate complaints. (Most common issues reported)
- How to resolve your real estate complaints?

Yes, this article will solve these questions, So sit back, relax, and continue reading! So let’s start with the most basic question, what are real estate complaints?

The term ‘Real Estate’ refers to the property consisting of land, and any structure or buildings on it. It involves the purchase, sale and development of land, residential and non residential buildings.

Buying or selling of house/property is one the biggest decisions a person has to take in his life and for this people generally look for agents/brokers. The Real Estate agents/brokers have an in-depth knowledge of all the available properties in and around their domain.

However, there are many agents/brokers who make wrong use of this information. They make promises to their client and in return deliver them nothing and in this way trap them. Real Estate fraud is one of the most commonly occurring frauds in India.

Real Estate fraud/scam occurs when an individual or an agency uses false/wrong information for any real estate related transactions. The most common types of Real Estate complaints include False promises, Delayed Approvals, Mortgage fraud, Foreclosure fraud, title fraud and Value fraud.

Mortgage fraud refers to the omission of crucial information related to the real estate property which can result in fraudulent transactions.

Title fraud happens when the ownership(title) of the property is falsely changed. For instance, one person sells the property to another person by claiming to be the owner of the house.

Value fraud occurs when the buyer is misinformed about the real/actual value of the property.

Famous Real Estate Companies of India

Presently the real estate industry of India is at $170 Billion and is constantly rising. Below are some of the famous players of this industry.

DLF Ltd:
It was founded by Chaudhary Raghvendra Singh in 1946. They started by creating 22 urban colonies in Delhi. Today DLF is the largest real estate company in India which is publicly listed. They have their possessions in 15 states and 24 cities.

Prestige Estates Projects Ltd:
Founded in 1986, They are currently one of the top real estate companies of Chennai. They have completed over 210 projects covering 80 million sq ft. The company is operating in the southern part of India and has its projects in cities like Chennai, Hyderabad, Kochi, Mysore, Mangalore, and Goa.

NBCC India Ltd:
It was founded in 1960 as the Govt. of India civil engineering enterprise. Having headquarters in Delhi they have a revenue of Rs 6,384 Cr with a profit of 227 Cr and a sales growth rate of 19.5% in the last 3 years.

Indiabulls Real Estate Ltd:
In commercial and residential properties, Indiabulls real estate stands for its excellence and luxury. They are also one of the largest real estate companies in Chennai. Having a revenue of Rs. 5,015 crores they clocked profits of 493 crores.

Brigade Enterprises Ltd:
Founded in 1986, they have their projects in Bengaluru, Mysuru, Mangaluru, Hyderabad, Chennai, and Kochi. Having a revenue of Rs. 2,973 crores they clocked profits of 427 crores with a sales growth rate of 13.41%.

Oberoi Realty Ltd:
Oberoi Realty is one of the best real estate companies in Mumbai. They have made a significant difference in the ease, comfort, and efficiency of the people who trusted them and choose to live in their possessions.

Phoenix Mills Ltd:
Phoenix Mills are extremely popular for building mega retail malls, entertainment complexes, commercial spaces, or hospitality units. With revenue of Rs. 2,194 crores the clocked a profit of 504 crores. They have their possessions in Mumbai, Bengaluru, Chennai, Pune, Agra, Indore, Lucknow, Bareilly & Ahmedabad.

Godrej Properties Ltd:
Godrej is continuing its excellence with a 122-year-old legacy! In 2010 they did an IPO which raised $100 Million. Having a revenue of Rs. 2,322 crores they clocked profits of 319 crores. Godrej stood 2nd in Asia and 5th in the world in Global real estate sustainability benchmarking.

Omaxe Ltd:
Mr. Rohtas Goel started Omaxe in 1987. Rohtas was a first-generation entrepreneur and a civil engineer. In 2007 they got listed in both BSE and NSE. With revenue of Rs. 1,146 crores they clocked profits of Rs. 50 crores.

Sunteck Realty Ltd:
They are a Mumbai based real estate company that delivers exceptional projects in the luxury and the ultra-luxury segment. In 4 years the company managed to complete 6 projects. With revenue of Rs. 774 crores they clocked profits of 171 crores.

Yes, these were some of the most popular real estate companies of India and I believe you may probably have come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.

Real estate frauds have constantly been rising and strict actions are the need of the hour so now let’s see some of the most common real estate complaints seen among the peers.

Most Common Issue Reported for Real Estate Complaints

Refund not given:
The most common issue seen is that the people don’t receive their refunds. Thousands of consumers from cities like Bangalore, Mumbai, Pune, Kolkata, New Delhi etc. have added a complaint on Voxya about how their real estate company is not providing a refund of the security deposit.

Some companies are even asking for more money to close the account. Lots of people suffer from this problem as the company doesn't provide the refund and the customer support even stops replying to the customer or in most cases never gives a satisfactory reply.

Delay in Possession:
Do you like fake promises? No one does! And imagine dreaming to shift to your new home but every time the date arrives the real estate company delays the possession. That makes you feel angry, doesn't it?

Delay in possession is one of the most seen complaints in big cities like Bengaluru, Mumbai & Pune, and is often done by some of the most popular builders. People spend insane amounts of money on their homes and some even take loans. Consumers on Voxya have shown how they have been cheated and no one is listening to them now.

False Commitments:
Imagine being promised to get spacious rooms with roof top windows and an open balcony. You can already sense the calmness and the happiness of your own home, can’t you? But what if you get the opposite of what is being promised?

False commitments are also a very popular complaint type while listening to consumers against real estate companies. Lots of people have received incomplete work and some received the exact opposite of what was being promised to them!

Hidden Charges:
Let’s accept it, no one likes the hidden charges instead in financial transactions we all love transparency. On Voxya people have shared their stories of how at the time of possession they were not given the key to the house and an extra hidden charge was asked!

Builder not responding:
Good customer support is what a lot of potential customers seek in a company and bad customer support is the biggest red flag for a lot of people. On Voxya we have seen a lot of complaints where people are expressing how at the time of need the builder stopped responding and showed absolute pathetic customer support.

As we have seen the most possible disputes, let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.

How to Resolve Real Estate Complaints?

So what steps can be taken to prevent such Real Estate issues? Firstly you should read each and every agreement document in detail carefully. You should avoid rushing and finalizing the details. You should do a thorough background check of the builder/agents/brokers prior to signing the contract.

Moreover, getting an appraisal of the property helps you to get the fair value of the property. Finally, you should not be lured by their verbal promises. Rather, you should have them in writing on printed paper so that you can use it as evidence if required further.

Step 1: File a formal complaint with your Builder
You can send a written complaint to your Builder with all the supporting documents that you have. The contact details of all the builders are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.

Step 2: File a complaint in RERA
If the project is registered with RERA then you can file a complaint in RERA. Filing a complaint in RERA is easier than before. Now you can save yourself from all the hassle. Now Anyone can file a complaint on RERA’s website. Here’s a step by step procedure for you to file a complaint:

Go to your state official website. On the portal search for the complaint registration page and find the link to file a complaint.

Click on the registration link and fill all the necessary details. You will need details like Name, address, contact details and project details.

Once the form is fully filled one needs to pay a fee of Rs. 1000 or Rs. 5000 in case of filing complaints before the Adjudicating Officer.

Step 3: Take your Builder to the consumer court
If the project is not registered in RERA then you can file a case in consumer forum. To raise a complaint below are the steps that you need to follow:

Send a Legal notice:
A complainant must issue a formal notice to the real estate company before filing a complaint in the consumer court. As per the norms, the consumer must inform the builder about the things bothering him/her. If the developer doesn't resolve the issue and doesn't give a satisfactory answer you can proceed with your process.

File a Consumer case:
In case of not getting a satisfactory response or no response at all, you can go ahead to submit your complaint at the consumer court.

A consumer can file a complaint about Forfeiture of the amount, cancellation of the project, enhanced external development charges, hidden charges, any alteration in land use, layout plan or structures, fraud in the booking of your property, construction on unauthorized land, construction without obtaining requisite approvals, sub-standard construction quality, not providing completion certificate or delayed possessions.

Once you have completed all the form works you can go ahead and pay the fees. A complainant needs to pay the fees according to the category to which he/she belongs to.

If the complaint is worth less than 20 lakhs then it will be addressed by the district consumer disputes redressal forum. The fee for filing a complaint in this category is Rs. 100 to 500.

If the value of the property is above 20 lakhs then the issue will be addressed by the State consumer dispute redressal commission.

If the value of the property is above 1 crore then the National consumer disputes redressal commission will address the issue.

How to track a complaint filed in the consumer court?

A complaint once filed in the consumer court can also be tracked on the consumer court website.

To access the status of the complaint the following details will be required:
Docket number
Registered mobile number

If you are finding all this information overwhelming and can’t manage to do it all alone then let Voxya help you strengthen your voice and solve disputes from your side.

Let’s Conclude this:
Buying real estate is already a hectic task and getting troubles over them is an absolute nightmare. We know no one likes that feeling that’s exactly why we build Voxya!

In this article we saw, What are real estate complaints? Famous real estate companies in India, Types of real estate complaints, and How to resolve the complaints?

Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.

We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.

So why take so much trouble, If you have the solution just some clicks away! Get your complaint sorted. File your Complaint at Voxya now!

Most Common Issue Reported for Real Estate Complaints

Fake Project

Delay in possession

Builder not responding

Refund not given

False commitment

Hidden Charges

Not returned my money (No Broker App) ^Open

I urgently needed flat for rent.So i purchased Relax plan of no abroker app of cost rs. ****.**.I specified all my requirements .Still they sent me list of flats which were not matching my requirements .It was just a formality from their side.T...

Mar 14, 2024 by Himani singh

Super Money Back Plan for House Sale not Refunded (Nobroker) ^Open

Refund of my SUPER MONEY BACK PLAN for selling my house by No Broker is pending since more than two months. I had taken this plan in July **** to sell my residential property in Ghaziabad, UP. The property could not be sold with help of No Bro...

Mar 07, 2024 by Syed Qais Hayat

Haware Properties Shilphata not returning EOI money (Haware Properties) ^Open

I have paid Rs ***** to Haware Properties for Shilphate for My First Home project as Expression of Interest(EoI) which builder has to refunded since Dec **** if the customer does not book the flat/apartment. It has been more than * months since...

Mar 05, 2024 by Mohammed Muzammil Mubarak Sayed

Material not delivered or money refunded (MAA Nagnechiya Developers Company) ^Open

Mr Mukesh Sharma has taken advance of **k * months back and has still not supplied the materials Further he is not refunding the amount as welll This company is a fraud...

Feb 26, 2024 by ANSHUMAN RAI

Colive threatening me on legal notice and pay negative balance (Colive advisory Pvt Ltd ) ^Open

Colive sent incorrect settlement amount, I have agreed to stay for one month as per communication with the sales team. They only planned triggered notice on Jan * and not giving me the deposit back and asking me to pay negative amount of **,***...

Feb 25, 2024 by Alakula varalakshmi harika

Refund rejected under Owner plan (Nobroker) ^Open

I took Nobroker owner refundable plan of ****.** INR on **th Jan ****. Had mentioned that rent/deposit is negotiable during onboarding. I found tenant via other website and informed them the same on Jan **th. Later raised a refund request with ...

Feb 18, 2024 by Shilpa Shree R

Cheated and paid for Pg in chennai (Iniya Pg) ^Open

His name is Rakesh sharma and contacted him for paying guest in chennai in iniya pg. He told without paying the advance can't allow and once I pay the *k amount then he asked to pay *k and *k again. After that He asked to pay the GST amount as...

Feb 18, 2024 by Sethu varma

NoBroker Legal service not handing over my original katha documents of 2 properties and incomplete s (Nobroker com) ^Open

Purchased complete Katha assist package for * properties on Mar **, **** from Nobroker. Nobroker completed the Katha transfer on July **, **** and shared soft copies. From that time following up with them for delivering original Katha certifica...

Feb 17, 2024 by MUJIBUR RAHMAN SHAIK

Colive unauthorized checkin and high advance amount (Colive advisory Pvt Ltd ) ^Open

Colive sales person made me pay **** rupees for registration and ***** as advance for the booking. But later I reached out to cancel the booking but they checked-in instead. I raised service requests to cancel the booking too. But no one cancel...

Feb 08, 2024 by Siva Kumar Challapalli

Refund of Advance Token Money Paid to Private Dealer Jitendra Kumar Jitu Mali Express Services EXPRE (EXPRESS SERVICESUG51 SIGNATURE SIGNUM SECTOR 107 GURUGRAM HARYANA) ^Open

With Due Respect, My Name Is Vikash Kumar & Akanksha Kumari. We Have Booked A*-*** -*bhk (Flat) On **-**-****. Through Express Services (UG-** Signature Signum Mall Sector ***) Owner Name-Jitendra Kumar Nick Name-Jitu Mali. The Location Of The ...

Feb 08, 2024 by AKANKSHA KUMARI

Given wrong status to extract more payment and stopped work (Nobroker) ^Open

NoBroker, A Company Providing Interior Design Services. The Purpose Of This Complaint Is To Bring To Your Attention The Numerous Issues I Have Encountered During My Engagement With NoBroker For An Interior Design Project. Details Of The Comp...

Feb 06, 2024 by Lalit Tanwar

Cement quality is very Bad poor (Ultratech super) ^Open

I am building my house with ultratech super cement. The cement was thick in the ground floor but I got my first floor shingled on **rd December. When I opened the center on **th January, all the ice is cracked and very weak and is falling apa...

Feb 05, 2024 by Susant kumar

Interior work not completed after 13 months and material not given as per quotation (Interius and asian paint ) ^Open

Two case one is against asian paints beautiful homes to whome we paid *.** lakh and didn't complete it since September ****. Second is against Interius brand to whom we did payment **% but still they didn't complete it after ** months. ...

Feb 05, 2024 by Vandana

Security Deposit Not Refunded (Nestaway Technologies Pvt Ltd ) ^Open

I am a law student and I came to Delhi for my Internship. I rented out a room with double sharing in a *Bhk house from Nestaway in the month of Dec ****. I have contacted the agent named Rohit of the company and booked my stay. I was asked to g...

Feb 02, 2024 by Gaurav Gupta

Security deposit not refunded (Grexter living ) ^Open

I stayed in one of the grexter property in bellandur bangalore until july of ****. They took *****rs security deposit of which they returned **** and promised to refund the rest later due to covid restrictions. The remaining ***** has not been ...

Jan 29, 2024 by shushil kumar

Society sold land that has run into encumberance issues (Chennai Cooperative Housing Society) ^Open

We bought land from a so called reputed housing society in Chennai in ****. While registering Society guaranteed that the land purchased would be free of encumbrances. However, now, we find that the survey number in which our plot is part o...

Jan 26, 2024 by Bharath Devanathan

Unwarranted behaviour of Staff of Cinepolis Bhubaneswar (Cinepolis India Private Limited) ^Open

Today i .e on ** Jan **** while ordering F&B from Cinepolis Bhubaneswar the staff Varsha handed over plain CO* and water instead on soft drink. After that when confronted they tried to wish away the thing without addressing the issue. The way t...

Jan 14, 2024 by Colonel Satyabrata Swain

No work done delivery timelines have gone by (Livspace Home Interiors ECommerce Private Limited) ^Open

* year later….nothing has been done, my money is stuck with them so my hands are tied but when they just delivered a cot I never even ordered on-site and captioned it 'materials delivered on-site'. Now, I've lost it. They havent lifted a fing...

Jan 12, 2024 by Anushka malhotra

Not returning security deposit (Spy Realtors Luxury Real Estate Consultant In Gurgoan) ^Open

P.G. landlord name = Satveer singh jaj Phone number = *********** P.G. Address = House no ****, Block C, Sushant Lok III, Sector **, Gurugram, Haryana ****** Email = Not available Website = https://spyrealtors.in/ https://spyrealtors-gurg...

Dec 24, 2023 by Ashish S.

Refund of Token amount for property (Nobroker) ^Open

I had finalized a property in Wakad Pune through Nobroker. I was constantly pestered to pay a token. I was verbally assured many times that anytime I can change my mind and change the property or get a refund. I paid the amount of RS ***** usin...

Dec 21, 2023 by Nitin Peswani

No proper service provided (Nobroker) ^Closed

Adopted a relax plan from no broker for which I was promised ** + contacts out of which a lot of contacts were not valid and a lot of these properties were already rented out and was not updated half of the contacts were invalid and when I aske...

Oct 07, 2023 by Gayathri

Paiting service Bill not given (NO BROKER COM) ^Closed

Dear Team I have got painting services last month and it has been completed, I have paid *.** lacs of amount l, but there is no bill been given to me As per the consumer act if any service given without bill, that amount to be return back...

Oct 06, 2023 by Muralidaran Ragavendran

Parking leakage issue (Puraniks Builder) ^Closed

Hi Team, I am a resident of Puraniks Rumah Bali, i have parking in P* -***, I have been facing leakage issue, water is dripping in to my car which is damaging , even after constant followup with Puraniks FMS team(Amar Gaikwad, Ravinder Patil) ...

Sep 29, 2023 by deepthi Hegde

Parking leakage issue (Puraniks Builder) ^Closed

Sep 29, 2023 by deepthi Hegde

Extra money asked and lift broken by the nobroker staff (Nobroker) ^Closed

Extra money asked and lift broken by the nobroker staff....

Sep 25, 2023 by Ravi Lingam

My package is not activated (No Broker) ^Closed

I have subscribed to No Broker App but I am unable to show the owner detail and when I asked to customer chat support they are not providing the solution and I lost good deal in that site. Please provide me solution as soon as possible ...

Sep 10, 2023 by Ranu Sharma

Relax plan is deactivated (No Broker) ^Closed

I had paid ****Rs for relax plan and I just saw * flat for rent. The house owner changed her conditions and asked to pay full deposit amount without any rental agreement. So i asked the relationship manager to cancel this deal and show some oth...

Sep 05, 2023 by Minu Dixon

Token deposit not being refunded (Nobroker) ^Closed

I had purchased a Buyer protect plan for purchasing a property via NoBroker by paying INR ****. Later, after finalizing a property, I was asked to pay a token deposit of INR ***** to book a property post which seller would share the documents ...

Aug 27, 2023 by Arjun Ankathil

They sold me Buyer assistance plan which is absolutely useless (Nobroker) ^Closed

They assigned an inexperienced advocate for document verification, sale of agreement draft, sale deed draft, registration process at SRO office. She forgot undivided plot share bcz of that I need to reprint the sale of agreement and get it sign...

Aug 08, 2023 by Kurapati Siva Kumar

Nobroker Fake information nobroker packers movers (Nobroker) ^Closed

Earlier compliant raised with this title stands resolved, Thanks Akshata for looking into it on priority....

Aug 06, 2023 by Nagesh KADAM

Deposit Amount not being refunded by the Dealer (Nobroker) ^Closed

I took a Packers and Movers service on ** June **** [ Booking id: HSPM-*******]. Partner/Dealer assigned: Ramesh Kumar. I was informed that they will provide me cartons for movement and I can prefer to keep the cartons at ₹** each. Howe...

Aug 05, 2023 by Durai Nadar

Fake information nobroker packers movers (Nobroker) ^Closed

On Fri, * Jun at *:** AM , NAGESH KADAM <ndkadam**@gmail.com> wrote: Hi, Hope your day is going well but after reading this mail, it may not. I am raising this as a serious complaint against your service. I had provided all the informat...

Aug 03, 2023 by Nagesh KADAM

Pathetic Interior Service Experience (Nobroker Interiors ) ^Closed

I entrusted Nobroker company with the responsibility of transforming my living space, but unfortunately, I have encountered numerous issues that have not only halted the work but also caused significant distress and negatively impacted my prof...

Jul 07, 2023 by Mitesh Jain

No response (NO BROKER COM) ^Closed

Hi trying to reach them to claim my refund for nri owner plan but no response despite so many emails not sure how to reach them ...

Jul 01, 2023 by Benjiman kiran jeldi

Not Processing the Refund (Homevista Decor And Furnishings Private Limited) ^Closed

We visited their showroom for furniture needs. After that we were told to pay *****/- as upfront to get discount deal of ** percent which we were told was fully refundable if we do not wish to go ahead later by their sales person Named Suprotee...

Jun 30, 2023 by Vinay Rajan Gawade

Movers and Packers fraud (Nobroker) ^Closed

We've booked a movers and packers through Nobroker in Hinjewadi phase* ** days ago and now at the last moment they took the money and denying services without returning the advance amount...

Jun 29, 2023 by Vinay Upadhyay

Refund not received (No Broker) ^Closed

I bought the "Moneyback plan" of no broker for Rs. **** and that guarantees a ***% refund from the company in case the company is unable to help me find a place on rent. I ultimately found a flat with outside sources and requested a refund from...

Jun 16, 2023 by Nikita Mishra

Terrace damaged not done well (ANIL INFRA) ^Closed

Dear Sir, We had taken possession of Flat *** (the topmost floor) of Urban Oaks *, Dhananjaya Estates, Kowkoor, Secunderabad on ** December ****. The builder is Mr. Anil Kotte (Anil Infra). Time and again, we notified the builder of the po...

Jun 10, 2023 by Kevin Gomez

Refund for owner plan (Nobroker) ^Closed

Firstly, when I initially engaged your services, I clearly specified that the monthly rent for my PG property is ₹**,***. Unfortunately, the plan presented to me was exclusively for properties with rents below ₹*,***. This significant di...

Jun 06, 2023 by Aditya

Pathetic AC Servicing (Nobroker) ^Closed

How ridiculous of NOBROKER to not even call me or send someone to fix this issue. In this hot weather we have to sleep without AC and no one from NOBROKER cares. Due to hot weather my son got fever is is unwell. My wife is depressed and u...

Jun 06, 2023 by Ali Thakur