Real Estate Complaints

Buying real estate is a big decision, isn’t it? And it surely does not happen every day and we buy it with lots of hope and excitement inside us.

No one likes to get cheated or even face any difficulties after spending so much. But, what to do if your real estate company isn’t delivering as per its promise to you?

What if you don’t get what was promised or the possession is being constantly delayed? Do you know the answer? No? Don’t worry you are at the right place!

This article will explain:

- What are real-estate complaints?
- What are some of the famous real estate companies in India?
- Types of real estate complaints. (Most common issues reported)
- How to resolve your real estate complaints?

Yes, this article will solve these questions, So sit back, relax, and continue reading! So let’s start with the most basic question, what are real estate complaints?

The term ‘Real Estate’ refers to the property consisting of land, and any structure or buildings on it. It involves the purchase, sale and development of land, residential and non residential buildings.

Buying or selling of house/property is one the biggest decisions a person has to take in his life and for this people generally look for agents/brokers. The Real Estate agents/brokers have an in-depth knowledge of all the available properties in and around their domain.

However, there are many agents/brokers who make wrong use of this information. They make promises to their client and in return deliver them nothing and in this way trap them. Real Estate fraud is one of the most commonly occurring frauds in India.

Real Estate fraud/scam occurs when an individual or an agency uses false/wrong information for any real estate related transactions. The most common types of Real Estate complaints include False promises, Delayed Approvals, Mortgage fraud, Foreclosure fraud, title fraud and Value fraud.

Mortgage fraud refers to the omission of crucial information related to the real estate property which can result in fraudulent transactions.

Title fraud happens when the ownership(title) of the property is falsely changed. For instance, one person sells the property to another person by claiming to be the owner of the house.

Value fraud occurs when the buyer is misinformed about the real/actual value of the property.

Famous Real Estate Companies of India

Presently the real estate industry of India is at $170 Billion and is constantly rising. Below are some of the famous players of this industry.

DLF Ltd:
It was founded by Chaudhary Raghvendra Singh in 1946. They started by creating 22 urban colonies in Delhi. Today DLF is the largest real estate company in India which is publicly listed. They have their possessions in 15 states and 24 cities.

Prestige Estates Projects Ltd:
Founded in 1986, They are currently one of the top real estate companies of Chennai. They have completed over 210 projects covering 80 million sq ft. The company is operating in the southern part of India and has its projects in cities like Chennai, Hyderabad, Kochi, Mysore, Mangalore, and Goa.

NBCC India Ltd:
It was founded in 1960 as the Govt. of India civil engineering enterprise. Having headquarters in Delhi they have a revenue of Rs 6,384 Cr with a profit of 227 Cr and a sales growth rate of 19.5% in the last 3 years.

Indiabulls Real Estate Ltd:
In commercial and residential properties, Indiabulls real estate stands for its excellence and luxury. They are also one of the largest real estate companies in Chennai. Having a revenue of Rs. 5,015 crores they clocked profits of 493 crores.

Brigade Enterprises Ltd:
Founded in 1986, they have their projects in Bengaluru, Mysuru, Mangaluru, Hyderabad, Chennai, and Kochi. Having a revenue of Rs. 2,973 crores they clocked profits of 427 crores with a sales growth rate of 13.41%.

Oberoi Realty Ltd:
Oberoi Realty is one of the best real estate companies in Mumbai. They have made a significant difference in the ease, comfort, and efficiency of the people who trusted them and choose to live in their possessions.

Phoenix Mills Ltd:
Phoenix Mills are extremely popular for building mega retail malls, entertainment complexes, commercial spaces, or hospitality units. With revenue of Rs. 2,194 crores the clocked a profit of 504 crores. They have their possessions in Mumbai, Bengaluru, Chennai, Pune, Agra, Indore, Lucknow, Bareilly & Ahmedabad.

Godrej Properties Ltd:
Godrej is continuing its excellence with a 122-year-old legacy! In 2010 they did an IPO which raised $100 Million. Having a revenue of Rs. 2,322 crores they clocked profits of 319 crores. Godrej stood 2nd in Asia and 5th in the world in Global real estate sustainability benchmarking.

Omaxe Ltd:
Mr. Rohtas Goel started Omaxe in 1987. Rohtas was a first-generation entrepreneur and a civil engineer. In 2007 they got listed in both BSE and NSE. With revenue of Rs. 1,146 crores they clocked profits of Rs. 50 crores.

Sunteck Realty Ltd:
They are a Mumbai based real estate company that delivers exceptional projects in the luxury and the ultra-luxury segment. In 4 years the company managed to complete 6 projects. With revenue of Rs. 774 crores they clocked profits of 171 crores.

Yes, these were some of the most popular real estate companies of India and I believe you may probably have come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.

Real estate frauds have constantly been rising and strict actions are the need of the hour so now let’s see some of the most common real estate complaints seen among the peers.

Most Common Issue Reported for Real Estate Complaints

Refund not given:
The most common issue seen is that the people don’t receive their refunds. Thousands of consumers from cities like Bangalore, Mumbai, Pune, Kolkata, New Delhi etc. have added a complaint on Voxya about how their real estate company is not providing a refund of the security deposit.

Some companies are even asking for more money to close the account. Lots of people suffer from this problem as the company doesn't provide the refund and the customer support even stops replying to the customer or in most cases never gives a satisfactory reply.

Delay in Possession:
Do you like fake promises? No one does! And imagine dreaming to shift to your new home but every time the date arrives the real estate company delays the possession. That makes you feel angry, doesn't it?

Delay in possession is one of the most seen complaints in big cities like Bengaluru, Mumbai & Pune, and is often done by some of the most popular builders. People spend insane amounts of money on their homes and some even take loans. Consumers on Voxya have shown how they have been cheated and no one is listening to them now.

False Commitments:
Imagine being promised to get spacious rooms with roof top windows and an open balcony. You can already sense the calmness and the happiness of your own home, can’t you? But what if you get the opposite of what is being promised?

False commitments are also a very popular complaint type while listening to consumers against real estate companies. Lots of people have received incomplete work and some received the exact opposite of what was being promised to them!

Hidden Charges:
Let’s accept it, no one likes the hidden charges instead in financial transactions we all love transparency. On Voxya people have shared their stories of how at the time of possession they were not given the key to the house and an extra hidden charge was asked!

Builder not responding:
Good customer support is what a lot of potential customers seek in a company and bad customer support is the biggest red flag for a lot of people. On Voxya we have seen a lot of complaints where people are expressing how at the time of need the builder stopped responding and showed absolute pathetic customer support.

As we have seen the most possible disputes, let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.

How to Resolve Real Estate Complaints?

So what steps can be taken to prevent such Real Estate issues? Firstly you should read each and every agreement document in detail carefully. You should avoid rushing and finalizing the details. You should do a thorough background check of the builder/agents/brokers prior to signing the contract.

Moreover, getting an appraisal of the property helps you to get the fair value of the property. Finally, you should not be lured by their verbal promises. Rather, you should have them in writing on printed paper so that you can use it as evidence if required further.

Step 1: File a formal complaint with your Builder
You can send a written complaint to your Builder with all the supporting documents that you have. The contact details of all the builders are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.

Step 2: File a complaint in RERA
If the project is registered with RERA then you can file a complaint in RERA. Filing a complaint in RERA is easier than before. Now you can save yourself from all the hassle. Now Anyone can file a complaint on RERA’s website. Here’s a step by step procedure for you to file a complaint:

Go to your state official website. On the portal search for the complaint registration page and find the link to file a complaint.

Click on the registration link and fill all the necessary details. You will need details like Name, address, contact details and project details.

Once the form is fully filled one needs to pay a fee of Rs. 1000 or Rs. 5000 in case of filing complaints before the Adjudicating Officer.

Step 3: Take your Builder to the consumer court
If the project is not registered in RERA then you can file a case in consumer forum. To raise a complaint below are the steps that you need to follow:

Send a Legal notice:
A complainant must issue a formal notice to the real estate company before filing a complaint in the consumer court. As per the norms, the consumer must inform the builder about the things bothering him/her. If the developer doesn't resolve the issue and doesn't give a satisfactory answer you can proceed with your process.

File a Consumer case:
In case of not getting a satisfactory response or no response at all, you can go ahead to submit your complaint at the consumer court.

A consumer can file a complaint about Forfeiture of the amount, cancellation of the project, enhanced external development charges, hidden charges, any alteration in land use, layout plan or structures, fraud in the booking of your property, construction on unauthorized land, construction without obtaining requisite approvals, sub-standard construction quality, not providing completion certificate or delayed possessions.

Once you have completed all the form works you can go ahead and pay the fees. A complainant needs to pay the fees according to the category to which he/she belongs to.

If the complaint is worth less than 20 lakhs then it will be addressed by the district consumer disputes redressal forum. The fee for filing a complaint in this category is Rs. 100 to 500.

If the value of the property is above 20 lakhs then the issue will be addressed by the State consumer dispute redressal commission.

If the value of the property is above 1 crore then the National consumer disputes redressal commission will address the issue.

How to track a complaint filed in the consumer court?

A complaint once filed in the consumer court can also be tracked on the consumer court website.

To access the status of the complaint the following details will be required:
Docket number
Registered mobile number

If you are finding all this information overwhelming and can’t manage to do it all alone then let Voxya help you strengthen your voice and solve disputes from your side.

Let’s Conclude this:
Buying real estate is already a hectic task and getting troubles over them is an absolute nightmare. We know no one likes that feeling that’s exactly why we build Voxya!

In this article we saw, What are real estate complaints? Famous real estate companies in India, Types of real estate complaints, and How to resolve the complaints?

Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.

We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.

So why take so much trouble, If you have the solution just some clicks away! Get your complaint sorted. File your Complaint at Voxya now!

Most Common Issue Reported for Real Estate Complaints

Fake Project

Delay in possession

Builder not responding

Refund not given

False commitment

Hidden Charges

Delayed and fraudulent renovation (Brothers Group) ^Open

hi, so this company e called as when we were in Pune and shared their project with us and their ideas. when we we came back to greater Noida we asked them to come to our home and explain everything which day did. in August the work was started ...

Jun 08, 2021 by Piyush Kumar

Didn t received my security deposit from grexter (Grexter Housing Solutions Private Limited) ^Open

I left Grexter in the month of July **** and since then I have been asking for my refund (security deposit) and they have been making some excuses when I pressurized them (in the month of Dec ****) Now they started new excuses that TV is damage...

Jun 03, 2021 by Ajeet

Falsely showing I stayed for a month when i vacated the same day of checking IN (Colive marathali) ^Open

I have paid a sum of **,*** as a deposit amount and have checked into colive "Sunny vale" banglore, I had "vacated" DUE to a emergency the same day after * -* hours of my check - IN and have informed the person who assisted me with moving in ...

May 22, 2021 by Jacob Andrew

Colive Deposit amount not received (Colive Garnet Hyderabad) ^Open

I have checked in COLIVE GARNET January and have checked out on April *nd it has been more than ** days and I haven't received my deposit amount back from the Company. ...

May 16, 2021 by Viswa Teja Yerra

Eviction from Rental Home (Kannan K) ^Open

My family was asked to leave the rental home before the expiry of rental agreement. The house owner and family has been continuously torturing us mentally and financially asking for extra rates on electricity bills. During the agreement time it...

May 15, 2021 by Balaji V Mallan

Not refunding Money (Shri Kartikeya Life Spaces Pvt Ltd) ^Open

Shri Kartikeya Life Spaces Pvt. Ltd. is one of the real estate marketing company in Hyderabad. They approched me for plot sale in Aamogha Gardenia situated at Gagilapur Village, Dundigal Gandimaisamma Mandal, Medchal Malkajgiri District, State ...

May 14, 2021 by Raju Errabelli

Not paying back the amount for cancelled flat (Migsun Ultimo) ^Open

* years ago, when I was working at Jet Airways, I had booked a flat in MIGSUN ULTIMO (Mahaluxmi Infrahome Private Limited), but suddenly due to the closure of my company, I had to cancel the booking because I do not have any job. After cancell...

May 09, 2021 by Christina Johny

Cheeter and conjure of dhanunjaya raju dhan unnaya estate shop no 15 u con plaza kurnool (Dhanunjaya real estate shop no 15 u con plaza opp new busy and kurnool dist ap) ^Open

One person in the name of dhanunjaya raju company of Dhan unnaya estate shop no ** u con plaza kurnool dt collected money ****** without any land in his hand and cheered me .Even plot registration or refund of money not made by the cheeter.But ...

May 08, 2021 by N Chandrasekhar sharma

Builder not giving money (Timecity Real Estates (INDIA) Limited) ^Open

I booked plot in his GorakhDham project and paid **% amount. Remaining amount due to financial problem I have not paid, I am asking to refund my amount but they are not paying me. TIMECITY CONSORTIUM CORPORATES *nd floor, janki plaza, jankip...

May 03, 2021 by Santosh Kumar Pandeya

Deposit amount not refunded properly (Colive Garnet Hyderabad) ^Open

I was charged electricity bill of Rs. ***/- for last * months of stay even though I paid all electricity bills of every month I stayed in colive. (Except for first ** days which was not charged in the bill). I was also charged a maintenance ch...

Apr 21, 2021 by Ferdinant Lopez

Security deposit not returned fully (Nestaway Technologies Private Limited) ^Open

I stayed in Nestaway rented house and vacated on November **th ****. I was returned only ****.** rupees after so many follow ups. As per agreement company should return security deposit within ** days after vacating house. I faced so much tr...

Mar 31, 2021 by Venkatesh Grandhi

Builder sold my plot (Nimritha Infrastructure Private Limited) ^Open

The plot agreement was made on **th May **** and agreement amount **lacs ( **lacs cheque + *lacs cash ) was handed over to the builder in their office in the presence of Development Manager, local estate agent and myself at Sarjapura, Bengaluru...

Mar 29, 2021 by Sangram Behera

BEING FRAUDLY CHARGED AND SECURITY DEPOSIT IS NOT REFUNDED (Nestaway Technologies Pvt Ltd ) ^Open

Dear Nestaway Team, I am writing for your attention to an urgent matter. I was given an illegal eviction notice of ** days . But As per the Nestaway Notice Period policy effective from *nd October **** because of Covid **, move out from all ...

Mar 24, 2021 by ARCHIT SHARMA

Nestaway no response even for move out and no assurance for deposit (Nestaway Technologies Private Limited) ^Open

My move out date is **th March **. Inspection date is **nd March, Till now no one have come for inspection and no clarity on my refund. Owner has decided to offboard the property and he has confirmed only a small portion is available for refun...

Mar 24, 2021 by Praseetha MS

Security deposit Refund of Flat105 Shiva Kuteera (Nestaway Technologies Private Limited) ^Open

Hello Team, I took a rented property in Bangalore, on March,****, due to the problem between Owner and Nestaway they ofboarded the property from Nestaway but the security they said they will hand over to owner as I was still staying there but ...

Mar 20, 2021 by Mohit Bhakat

Rents not received (Nestaway Technologies Private Limited) ^Open

One of the tenants at my property managed by nestaway paid rent, but his rent was not deposited to my account. Nestaway lied to me that he is working from home and hence could not pay the rent. In fact he was at my property only, paid the r...

Mar 18, 2021 by Madhavi Sessions

Excess payment by Real Estate company (Gds Buildcon Pvt Ltd) ^Open

I purchased a flat and paid stamp duty towards the same. There was a mismatch in collection and actual payment of Rs *****. Hence needs to be recovered alongwith compensation. ...

Mar 16, 2021 by Sheetal Chandrakant Mudgal

Refund of security deposit from nestaway (Nestaway Technologies Private Limited) ^Open

We have booked a house with nestaway and paid Rs. **,*** and based on rental agreement after paint and other changes expected to receive Rs. ***** from nestaway. We have left the house and handed over key on **th nov and still didnt receive ...

Feb 08, 2021 by Ajay kumar nayak

Not getting deposit money back from flat manager (KMS Homes) ^Open

I have deposited **,*** rs in KMS Homes in **** and my flat manager mentioned **,*** rs in **** rent agreement. He was about to update that in **** rent agreement but due to covid he didn't do it. My last day in KMS home was *st january but my ...

Feb 06, 2021 by Debalina Ghosh

Gujjar Estates Broker they are really fraud Must be punished (Gujjar Estates Broker ) ^Open

Gujjar Estates(Broker) they are really fraud . They have take ***** INR from us .Must be punished....

Feb 03, 2021 by Dr Rahul Kumar Dubey

Security deposit not refunded (Colive) ^Closed

I was a tenant in colive Liberty , Tavarekere , Bangalore from Aug **** to Sep ****. I paid an amount of ***** as security deposit. I vacated with proper notice on ** Sep ****. By the end of Nov, I received an amount of ****/- as refund amount...

Dec 16, 2020 by Appu Kurian

Rent money not credited (No Broker) ^Closed

Dear mam/sir, I paid ***** as rent payment on ** Nov and got a message on ** Nov that payment has been credited. But today on ** Dec, still money is not credited into the landlord account. It's pure harrasment by no broker going on. Despite wr...

Dec 07, 2020 by Ravinder Jaral

Security Deposit not Refunded (Nestaway Technologies Private Limited) ^Closed

Property offboarded by nestaway (House id - N*****), my family had to relocate during the pandemic.I vacated the property on **nd November ****. Complied with all their maintenance charges ,yet they refuse to refund my money stating it is with ...

Dec 03, 2020 by Ratnakar Ajanth Nayak

Not returning my deposit and charging rent even after checkout (Colive Bangalore) ^Closed

I checked out on ** sep. I have paid rent till ** Sep. They had fine for raising checkout in between a month instead of *st of Month. So I paid Rs.***** fine also. Now my deposit that they have to return after all deductions is *****. Instead o...

Oct 02, 2020 by Smita P

Security deposit not received (Colive) ^Closed

Have vacated the Chennai Radisson property on July **th.Even after * months am yet to receive my security deposit.Service requests SR****** and SR****** is raised for the same....

Oct 01, 2020 by Ganesh Prasad

PropUrban not refunding security deposit (Propurban) ^Closed

PropUrban is a property rental service provider. I took a flat on rent, during which they took ***** rupees security deposit. I have vacated the flat on **th July, **** and *nd September, **** they told within ** business day they were going to...

Sep 28, 2020 by Abu Sayem

Monthly rent and final refund issue (Colive Campbell Bangalore) ^Closed

Hi Team, I was living in Colive Campbell bangalore for past * year. Due to lockdown I have moved from Bangalore to my native On April. From April month till now I am there in my native and not there in my PG. But from April month till August...

Sep 27, 2020 by Paul Kingsley S

Properly current not come (House) ^Closed

In my area electricity branch has not properly give the current...

Sep 01, 2020 by Rajkumar

Registration Fees Charges for Honda Activa (Motoden Honda) ^Closed

The dealer Motoden Honda Worli had charged me Rs. **** for the registration. However he had paid only **** for the Government Registation fees. Apart from that they aren't selling bike without additional purchase of equipments worth ****. ...

Aug 28, 2020 by Aman Singh

Have not received Security Deposit yet (Nestaway Technologies Pvt Ltd ) ^Closed

I, alongwith * others, were the tenants of a flat managed by Nestaway in Bangalore. We vacated the flat on *rd May, **** by giving an advance notice period of ** days. House Inspection was completed on June **th, ****. We were supposed to get b...

Aug 25, 2020 by Saumya Gupta

Compnay not replacing Broken Tiles (SHREE KRISHNA SUPPLY AGENCY) ^Closed

On **th June i purchased Swanwood **box (Room Tile). On *st July Orissa Govt declared shutdown So we did not open the room where tile was locked. When the Mistry came back on August **th We started our work and found that * broken packets.Now w...

Aug 23, 2020 by Nihar Mishra

Deposit refund (Nestaway Technologies Private Limited) ^Closed

Since February i was staying with Nestaway, Every month they add some extra charges and you have to pay no matter. Now since i moved out they are not returning my deposit. ...

Aug 19, 2020 by Nadeem Ahmed

Refund of Security Deposit after vacating property (Nestaway Technologies Private Limited) ^Closed

Vacated the flat on **st of July yet didn't receive refund of SECURITY DEPOSIT even after repeated reminders. ...

Aug 19, 2020 by Prabhat Saha

Deposit not refunding (Nestaway Technologies Private Limited) ^Closed

Nestaway has not refunded my Deposit. even they are not ready to bother about it....

Aug 18, 2020 by Aurangzeb khan

Society boundary wall collapsed (Nbcc (india) Limited) ^Closed

NBCC has used bad quality material in building their NBCC Heights project, in Sector ** Gurgaon. Today, a long part of boundary wall just collapsed to adjacent property, causing damage to both people & their property. Along with it, there is ...

Aug 13, 2020 by Anand Tandon

Security deposit refund (Nestaway Technologies Private Limited) ^Closed

I moved in to a house on *-sept-**** through Nestaway. I had paid a security deposit of INR **k and as listed in their policy that one month notice period has to be provided if I decide to move out before * months and on completion of * months,...

Aug 12, 2020 by Samriddhi Nautiyal

Fraud marriage beauro (pavitra rishta) ^Closed

sir ...mein udaipur se hu or humare matrimonial add tha mene apni sister k liye us nmbr pr contact kiya to wo nmnr jabalpur me aaliya k naam se he jo pavitra rishta matrimony chalati h or unka address jo unhone diya wo h pandey hosp k aage gham...

Aug 11, 2020 by shadema khan

Paying Guest charging rent during pandemic (HelloWorld Technologies India Pvt Ltd) ^Closed

Hello World technologies is charging me monthly rent of **,*** Rs. during this pandemic situation even when I am not using any of their services like Internet,Electricity,Water etc. I agree my luggage is there in my room but that doesn't mean t...

Aug 11, 2020 by Satish Wadde

Denying for Committed Cashback (proptiger.com) ^Closed

I Booked A Flat In Runwal Central Park , Chinchwad, Pune Via Prop Tiger And Your Sales Person Promised To Pay Cash Back/Pass-Back Of Rs. **k After The Booking Without Any Pre Condition Or Any Ifs. I Have Valid Proofs From Santosh Singh’s R...

Jul 22, 2020 by Pradip

Residential plot booking cancellation refund fraud (Shoba properties) ^Closed

I booked the residential plot from Shoba Properties (Mysore) in Nov'** & collected the property documents for legal verification by paying booking amount of Rs.***** The Company has no website or official email id & below their contact detai...

Jul 16, 2020 by Krishnamurthy N