Real Estate Complaints

Buying real estate is a big decision, isn’t it? And it surely does not happen every day and we buy it with lots of hope and excitement inside us.

No one likes to get cheated or even face any difficulties after spending so much. But, what to do if your real estate company isn’t delivering as per its promise to you?

What if you don’t get what was promised or the possession is being constantly delayed? Do you know the answer? No? Don’t worry you are at the right place!

This article will explain:

- What are real-estate complaints?
- What are some of the famous real estate companies in India?
- Types of real estate complaints. (Most common issues reported)
- How to resolve your real estate complaints?

Yes, this article will solve these questions, So sit back, relax, and continue reading! So let’s start with the most basic question, what are real estate complaints?

The term ‘Real Estate’ refers to the property consisting of land, and any structure or buildings on it. It involves the purchase, sale and development of land, residential and non residential buildings.

Buying or selling of house/property is one the biggest decisions a person has to take in his life and for this people generally look for agents/brokers. The Real Estate agents/brokers have an in-depth knowledge of all the available properties in and around their domain.

However, there are many agents/brokers who make wrong use of this information. They make promises to their client and in return deliver them nothing and in this way trap them. Real Estate fraud is one of the most commonly occurring frauds in India.

Real Estate fraud/scam occurs when an individual or an agency uses false/wrong information for any real estate related transactions. The most common types of Real Estate complaints include False promises, Delayed Approvals, Mortgage fraud, Foreclosure fraud, title fraud and Value fraud.

Mortgage fraud refers to the omission of crucial information related to the real estate property which can result in fraudulent transactions.

Title fraud happens when the ownership(title) of the property is falsely changed. For instance, one person sells the property to another person by claiming to be the owner of the house.

Value fraud occurs when the buyer is misinformed about the real/actual value of the property.

Famous Real Estate Companies of India

Presently the real estate industry of India is at $170 Billion and is constantly rising. Below are some of the famous players of this industry.

DLF Ltd:
It was founded by Chaudhary Raghvendra Singh in 1946. They started by creating 22 urban colonies in Delhi. Today DLF is the largest real estate company in India which is publicly listed. They have their possessions in 15 states and 24 cities.

Prestige Estates Projects Ltd:
Founded in 1986, They are currently one of the top real estate companies of Chennai. They have completed over 210 projects covering 80 million sq ft. The company is operating in the southern part of India and has its projects in cities like Chennai, Hyderabad, Kochi, Mysore, Mangalore, and Goa.

NBCC India Ltd:
It was founded in 1960 as the Govt. of India civil engineering enterprise. Having headquarters in Delhi they have a revenue of Rs 6,384 Cr with a profit of 227 Cr and a sales growth rate of 19.5% in the last 3 years.

Indiabulls Real Estate Ltd:
In commercial and residential properties, Indiabulls real estate stands for its excellence and luxury. They are also one of the largest real estate companies in Chennai. Having a revenue of Rs. 5,015 crores they clocked profits of 493 crores.

Brigade Enterprises Ltd:
Founded in 1986, they have their projects in Bengaluru, Mysuru, Mangaluru, Hyderabad, Chennai, and Kochi. Having a revenue of Rs. 2,973 crores they clocked profits of 427 crores with a sales growth rate of 13.41%.

Oberoi Realty Ltd:
Oberoi Realty is one of the best real estate companies in Mumbai. They have made a significant difference in the ease, comfort, and efficiency of the people who trusted them and choose to live in their possessions.

Phoenix Mills Ltd:
Phoenix Mills are extremely popular for building mega retail malls, entertainment complexes, commercial spaces, or hospitality units. With revenue of Rs. 2,194 crores the clocked a profit of 504 crores. They have their possessions in Mumbai, Bengaluru, Chennai, Pune, Agra, Indore, Lucknow, Bareilly & Ahmedabad.

Godrej Properties Ltd:
Godrej is continuing its excellence with a 122-year-old legacy! In 2010 they did an IPO which raised $100 Million. Having a revenue of Rs. 2,322 crores they clocked profits of 319 crores. Godrej stood 2nd in Asia and 5th in the world in Global real estate sustainability benchmarking.

Omaxe Ltd:
Mr. Rohtas Goel started Omaxe in 1987. Rohtas was a first-generation entrepreneur and a civil engineer. In 2007 they got listed in both BSE and NSE. With revenue of Rs. 1,146 crores they clocked profits of Rs. 50 crores.

Sunteck Realty Ltd:
They are a Mumbai based real estate company that delivers exceptional projects in the luxury and the ultra-luxury segment. In 4 years the company managed to complete 6 projects. With revenue of Rs. 774 crores they clocked profits of 171 crores.

Yes, these were some of the most popular real estate companies of India and I believe you may probably have come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.

Real estate frauds have constantly been rising and strict actions are the need of the hour so now let’s see some of the most common real estate complaints seen among the peers.

Most Common Issue Reported for Real Estate Complaints

Refund not given:
The most common issue seen is that the people don’t receive their refunds. Thousands of consumers from cities like Bangalore, Mumbai, Pune, Kolkata, New Delhi etc. have added a complaint on Voxya about how their real estate company is not providing a refund of the security deposit.

Some companies are even asking for more money to close the account. Lots of people suffer from this problem as the company doesn't provide the refund and the customer support even stops replying to the customer or in most cases never gives a satisfactory reply.

Delay in Possession:
Do you like fake promises? No one does! And imagine dreaming to shift to your new home but every time the date arrives the real estate company delays the possession. That makes you feel angry, doesn't it?

Delay in possession is one of the most seen complaints in big cities like Bengaluru, Mumbai & Pune, and is often done by some of the most popular builders. People spend insane amounts of money on their homes and some even take loans. Consumers on Voxya have shown how they have been cheated and no one is listening to them now.

False Commitments:
Imagine being promised to get spacious rooms with roof top windows and an open balcony. You can already sense the calmness and the happiness of your own home, can’t you? But what if you get the opposite of what is being promised?

False commitments are also a very popular complaint type while listening to consumers against real estate companies. Lots of people have received incomplete work and some received the exact opposite of what was being promised to them!

Hidden Charges:
Let’s accept it, no one likes the hidden charges instead in financial transactions we all love transparency. On Voxya people have shared their stories of how at the time of possession they were not given the key to the house and an extra hidden charge was asked!

Builder not responding:
Good customer support is what a lot of potential customers seek in a company and bad customer support is the biggest red flag for a lot of people. On Voxya we have seen a lot of complaints where people are expressing how at the time of need the builder stopped responding and showed absolute pathetic customer support.

As we have seen the most possible disputes, let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.

How to Resolve Real Estate Complaints?

So what steps can be taken to prevent such Real Estate issues? Firstly you should read each and every agreement document in detail carefully. You should avoid rushing and finalizing the details. You should do a thorough background check of the builder/agents/brokers prior to signing the contract.

Moreover, getting an appraisal of the property helps you to get the fair value of the property. Finally, you should not be lured by their verbal promises. Rather, you should have them in writing on printed paper so that you can use it as evidence if required further.

Step 1: File a formal complaint with your Builder
You can send a written complaint to your Builder with all the supporting documents that you have. The contact details of all the builders are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.

Step 2: File a complaint in RERA
If the project is registered with RERA then you can file a complaint in RERA. Filing a complaint in RERA is easier than before. Now you can save yourself from all the hassle. Now Anyone can file a complaint on RERA’s website. Here’s a step by step procedure for you to file a complaint:

Go to your state official website. On the portal search for the complaint registration page and find the link to file a complaint.

Click on the registration link and fill all the necessary details. You will need details like Name, address, contact details and project details.

Once the form is fully filled one needs to pay a fee of Rs. 1000 or Rs. 5000 in case of filing complaints before the Adjudicating Officer.

Step 3: Take your Builder to the consumer court
If the project is not registered in RERA then you can file a case in consumer forum. To raise a complaint below are the steps that you need to follow:

Send a Legal notice:
A complainant must issue a formal notice to the real estate company before filing a complaint in the consumer court. As per the norms, the consumer must inform the builder about the things bothering him/her. If the developer doesn't resolve the issue and doesn't give a satisfactory answer you can proceed with your process.

File a Consumer case:
In case of not getting a satisfactory response or no response at all, you can go ahead to submit your complaint at the consumer court.

A consumer can file a complaint about Forfeiture of the amount, cancellation of the project, enhanced external development charges, hidden charges, any alteration in land use, layout plan or structures, fraud in the booking of your property, construction on unauthorized land, construction without obtaining requisite approvals, sub-standard construction quality, not providing completion certificate or delayed possessions.

Once you have completed all the form works you can go ahead and pay the fees. A complainant needs to pay the fees according to the category to which he/she belongs to.

If the complaint is worth less than 20 lakhs then it will be addressed by the district consumer disputes redressal forum. The fee for filing a complaint in this category is Rs. 100 to 500.

If the value of the property is above 20 lakhs then the issue will be addressed by the State consumer dispute redressal commission.

If the value of the property is above 1 crore then the National consumer disputes redressal commission will address the issue.

How to track a complaint filed in the consumer court?

A complaint once filed in the consumer court can also be tracked on the consumer court website.

To access the status of the complaint the following details will be required:
Docket number
Registered mobile number

If you are finding all this information overwhelming and can’t manage to do it all alone then let Voxya help you strengthen your voice and solve disputes from your side.

Let’s Conclude this:
Buying real estate is already a hectic task and getting troubles over them is an absolute nightmare. We know no one likes that feeling that’s exactly why we build Voxya!

In this article we saw, What are real estate complaints? Famous real estate companies in India, Types of real estate complaints, and How to resolve the complaints?

Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.

We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.

So why take so much trouble, If you have the solution just some clicks away! Get your complaint sorted. File your Complaint at Voxya now!

Most Common Issue Reported for Real Estate Complaints

Fake Project

Delay in possession

Builder not responding

Refund not given

False commitment

Hidden Charges

Refundable deposit being treated as token and not being refunded (Coventry Properties Private Limited) ^Open

When visiting the site office I was pressured into paying a refundable deposit to show my interest in the property. However, next day they asked me to sign on an application for booking form but did not provide all the paperwork related to the ...

Dec 16, 2020 by Advaita Inamdar

Flat was not delivered (Bengal Shelter Housing Development Limited ) ^Open

I paid the initial instalment for a flat in the `Neel Diganta' project of Bengal Shelter Housing Development Limited, which came to approximately *,***** rupees, including allotment money of Rs *,*****, application money of Rs **,*** and ser...

Dec 09, 2020 by Sriparna Bandopadhyay

Security deposit not refunded (Madhiraj Homes Pvt Ltd Ole stays ) ^Open

I was on accommodation at the provided space by the Madhiraj Homes Pvt Ltd.(Ole Stays). They promised number of facility and services to me. Even after * months of unfulfilled promises, and daily unresolved issues by them, I was tired and left ...

Dec 05, 2020 by Shivam Singhal

Security deposit refund not received (nestaway) ^Open

I moved out of nestaway property on ** Nov and till now I haven't received my security deposit refund. Nestaway is cheating the consumers by removing dashboard from their app so that users can't see any payment or settlement details & question...

Dec 01, 2020 by Aayush Kohli

Refund of payment for providing plots by promoters at mirzapur shine city Infra (shine city infra project pvt ltd) ^Open

In **** i booked a plot in Varanasi by promoters executive for Mirzapur land project ( Mountain Heaven). Paid entire amount with registry expenses in full. But without notice promoters abandoned project. Raised a case with UPRERA , who in order...

Nov 21, 2020 by RAJESH KUMAR SINGH B/O ANIL KUMAR SINGH

Not returning security deposit (Nestaway Technologies Pvt Ltd ) ^Open

I had rented a house from Nestaway for which I had paid security deposit. I moved out of house after six month on *th October. They were supposed to return my security deposit in * days but it's almost * months and I haven't received my refun...

Nov 20, 2020 by Vinayak Ganpat Jadhav

Refund Not Received No Response (Nestaway Technologies Private Limited) ^Open

Hi, I booked a * BHK apartment through Nestaway. I was suppose to move in on **rd March **** . But I was not provided key of the property. Later during lockdown I was not able to connect with nesaway help desk because they were not avail...

Nov 15, 2020 by Prateek Kumar Singh

Security Deposit not returned (Nestaway Technologies Private Limited) ^Open

Due to nestaway offboarding , I moved out of the nestaway home on **th June ****. Till date I am yet to receive my security deposit. Nestaway informs over mail that the owner hasn't returned the deposit but owner informs that he doesn't have an...

Nov 12, 2020 by Jaikarthik Shanmugasundaram

Sobha Builders Dream Acres Bengaluru Kadubeesanahalli Not Refunding the Booking Amount even if the (Sobha Developers) ^Open

Hi, I had done a booking with Sobha Dream Acres: On Mon, Aug **, ****, **:** Sobha Dream Series <bookingform.sobha@gmail.com : Mr Sridhar : sridhar.s@sobha.com and Ms Juliet juliet.noronha@sobha.com spoke to to me over call and coordinat...

Nov 10, 2020 by Chandan Kumar Mishra

Security Deposit Not Refunded (Nestaway Technologies Private Limited) ^Open

I had rented a *BHK flat at Singasandra, Bangalore thorough Nestaway on **/**/****. I had paid a security deposit of Rs.***** on **/**/**** which was to be refunded fully, within * days of move out provided there wasn't any damages detected in ...

Nov 04, 2020 by Judy T Raj

Unauthorized LAND SOLD OUT BY FRAUD (Gupta Traders And Shree Ganpati Properties) ^Open

UNAUTHORIZED LAND SOLD OUT BY FRAUD TOTAL FRAUD AMOUNT * TO * CRORES ...

Oct 20, 2020 by SHANKAR JHA

Request refund of additional interest collected illegally (Rajeev Swagruha) ^Open

Property of about *** Sq.Yds was purchased on **/**/**** in an auction, by paying **% of the stipulated amount. Since then Management did not perform registration as the layout was under Assignment Act. Only from **/*/**** (i.e; after ** Mon...

Oct 15, 2020 by Achutanna Krishna Kumari

Security deposit not received (Nestaway Technologies Private Limited) ^Open

I have been living in nestaway property(Bengaluru) for the last *.* years. Due to COVID my employer asked me to work from home and I have decided to vacate the house. So I have notified nestaway that I am gonna vacate the house(July**,****) thr...

Oct 14, 2020 by Chaitanya Satya Sri Kakarla

Not refunding complete deposit amount (Nestaway Technologies Private Limited) ^Open

Nestaway refunded */*rd of my deposit amount after a month of vacating the flat. They are blaming the owner for not refunding the complete amount. The owner is not responding and ignoring calls and lying on the phone, due to his issues with Nes...

Oct 07, 2020 by Nimesh Nischal

Nestaway Security Refund (Nestaway Technologies Pvt Ltd ) ^Open

Not returning security deposit post moved. The CS Manager had guaranteed Instant Deposit refund because of the association with the owner. Now Nestaway has no response on refund. ...

Oct 06, 2020 by Sarika Suresh

Booking amount refund (Kohinoor Group) ^Open

This is with reference to the Booking of flat #****, Tower * at Kohinoor Coral, Pune on Feb **, ****. The booking amount paid details: Rupees: One Lakh Only By Cheque /DD.No./RTGS No. ****** Dated: Feb **, ****, Drawn on: ICICI BANKING...

Oct 05, 2020 by Rakesh

Security Deposit Refund (Nestway Technologies) ^Open

Hi Team, I taken rent for flat through nestway in Hyderabad on **th january -****.At the time I paid two months advance and one continue month rent .I move out on **th July -****,They said you will receive with in ** days refund amount.They ...

Oct 02, 2020 by Haneef

Sirs, I need a help, if any one can. I booked a flat in Ahmedabad in **** alongwith our * bank colleagues in North Enclave by Pacifica Companies on terms *. Margin money of *.* lacs was to be paid in initial ** EMIs of *****. *. Rest ** % ...

Sep 27, 2020 by RAHUL KUMAR

Security deposit not returned from flat owner (Flat owner) ^Open

I was started living as a tenant from * Sept **** at address B**, Anand Park Lane, Near katepuram chowk, Pimple Gurav, Pune. The flat owner name is Arun Shyamsundar Shinghane. We had a agreement from same date. There was mentioned security depo...

Sep 23, 2020 by Ganesh Diwate

Registered Tenant nor paying rent nor vacating even after Vacation Notice (VAASWIK INFRA DEVELOPERS) ^Open

Rental agreement signed between owners and Tenants on **th March ****, registered during July ****. Tenant occupied common areas of the building by putting his employees and Furniture. Tenant is not paying rent as per the Agreement since June *...

Sep 23, 2020 by RAVI KUMAR BULUSU

Cheating the owner of the flat (Realtymonk ) ^Closed

I have rented out my flat in Bangalore to a real estate company named RealtyMonk.com. They are supposed to pay me rent of **,*** per month and they, in turn, can rent it out to *rd party people. They have paid me * months advance of **,***. The...

Dec 12, 2019 by Venkatamurali Krishna Gottuparthi

Refund of money (OYO Rooms) ^Closed

They said i will be getting a cash back of **** amount to my back acount after my check out. After check out i called the oyo assit and asked regarding the cashback but still now my issue got resolved...

Nov 08, 2019 by Avinash

Room cancelled due to unavailability, refund not available (getsetHome pune) ^Closed

I booked a room via getsetHome on Oct **, ****, for move-in date *st Nov. Booking amount was ****. After that, I submitted KYC and paid **** Rs for partial payment on **th OCT. Till now(*th Nov) room is not available and I can not move in and...

Nov 06, 2019 by Ritesh Kumar

Unauthorized illegal stilt area construction (POWER WELFARE SOCIETY) ^Closed

We bought the flat in ****. We were given to understand that the property has all approvals in place. Later on, we came to know that fire clearances were denied and occupation certificate for one block has been stopped due to illegal stilt ar...

Oct 26, 2019 by Dr.V.S.P. RAO

Not refunding Depositors amount (Vikhyatha Infra Developer) ^Closed

Vikhyatha Infra. Developers also know as Harithavanam Projects, took deposit amount of ******/- INR, to book the plots near Yadadri Temple, but their site is not near to Yadadri Temple, and ** km away from the Temple. When I enquired why, they ...

Sep 26, 2019 by Laxminarayana

Incomplete work of our flat by the developer (Suranjan Chanda Developer ) ^Closed

I have purchased a flat from Suranjan Chanda (Current address Silver Square *th floor P*** Lake Town Block A Kolkata) at *** Station Road East, PO+PS- NewBarrackpore, **pgs North, Kolkata ******. I and other flat owners registered our flats at ...

Sep 05, 2019 by Amit Kumar Chattopadhyay

Full refund for my flat booking (Candeur Landmark) ^Closed

I booked a flat with candour Landmark in Bangalore on July **st **** by paying * lakh as booking advance but later through other sources I came to know that the flat sold to me was an EWS flat. Hence I dropped them an email asking to cancel my ...

Aug 31, 2019 by Karthik Gopalan

Money debited from my account but rent not paid to landlord account (Nobroker) ^Closed

I paid rent for the month of June through no broker app while doing the transaction it's said that within * working days it will be credited to my landlord account. Today it's being * days no update on delay and I was seeking help through custo...

Jun 13, 2019 by Nitesh Kumar Singh

Not giving refund (Nes Homecare & Lifestyle Services Pvt Ltd) ^Closed

I have registered with the company Nes Homecare & Lifestyle Services Pvt Ltd (Mychores.in). Before registering they have committed that within */* they will provide a maid. But even after **/** day, they are unable to provide the maid so I have...

May 09, 2019 by Varsha Ratish Padwal

Delay in possession of flat (Ahuja Construction) ^Closed

I have booked flat with Ahuja construction in the year **** and was told will get the possession by May ****. But till date, I have not heard from them what is the status. I am paying interest to the bank from ****. I have released the amount a...

Apr 28, 2019 by Sarita Menon

Home construction not yet finished (Arthi Construction) ^Closed

On Nov-**** we entered into a contract with Arthi building construction. The duration was * months to finished all the work. But they not yet finished work. We inform them * months before we need to do a house warming ceremony on Oct-****. The...

Apr 17, 2019 by Dejendran

Security deposit not refunded (Quikr) ^Closed

In the month of March, I was asked to vacate the building. Within next one month as they had to hand over the building for the p.g purpose. Since that time I have a mail chain going on to get my security deposit money back. Mr Anand from Quikr ...

Apr 09, 2019 by Monali Pradhan

Servuce tax on flat (Agrawal Property Dealer) ^Closed

Agrani has taken a service tax from me against flat booking before approval for their project from government. Now i have cancelled before project approval but they are not returning ***** in the name of service tax....

Dec 08, 2017 by Ravi kant