Real Estate Complaints

Buying real estate is a big decision, isn’t it? And it surely does not happen every day and we buy it with lots of hope and excitement inside us.

No one likes to get cheated or even face any difficulties after spending so much. But, what to do if your real estate company isn’t delivering as per its promise to you?

What if you don’t get what was promised or the possession is being constantly delayed? Do you know the answer? No? Don’t worry you are at the right place!

This article will explain:

- What are real-estate complaints?
- What are some of the famous real estate companies in India?
- Types of real estate complaints. (Most common issues reported)
- How to resolve your real estate complaints?

Yes, this article will solve these questions, So sit back, relax, and continue reading! So let’s start with the most basic question, what are real estate complaints?

The term ‘Real Estate’ refers to the property consisting of land, and any structure or buildings on it. It involves the purchase, sale and development of land, residential and non residential buildings.

Buying or selling of house/property is one the biggest decisions a person has to take in his life and for this people generally look for agents/brokers. The Real Estate agents/brokers have an in-depth knowledge of all the available properties in and around their domain.

However, there are many agents/brokers who make wrong use of this information. They make promises to their client and in return deliver them nothing and in this way trap them. Real Estate fraud is one of the most commonly occurring frauds in India.

Real Estate fraud/scam occurs when an individual or an agency uses false/wrong information for any real estate related transactions. The most common types of Real Estate complaints include False promises, Delayed Approvals, Mortgage fraud, Foreclosure fraud, title fraud and Value fraud.

Mortgage fraud refers to the omission of crucial information related to the real estate property which can result in fraudulent transactions.

Title fraud happens when the ownership(title) of the property is falsely changed. For instance, one person sells the property to another person by claiming to be the owner of the house.

Value fraud occurs when the buyer is misinformed about the real/actual value of the property.

Famous Real Estate Companies of India

Presently the real estate industry of India is at $170 Billion and is constantly rising. Below are some of the famous players of this industry.

DLF Ltd:
It was founded by Chaudhary Raghvendra Singh in 1946. They started by creating 22 urban colonies in Delhi. Today DLF is the largest real estate company in India which is publicly listed. They have their possessions in 15 states and 24 cities.

Prestige Estates Projects Ltd:
Founded in 1986, They are currently one of the top real estate companies of Chennai. They have completed over 210 projects covering 80 million sq ft. The company is operating in the southern part of India and has its projects in cities like Chennai, Hyderabad, Kochi, Mysore, Mangalore, and Goa.

NBCC India Ltd:
It was founded in 1960 as the Govt. of India civil engineering enterprise. Having headquarters in Delhi they have a revenue of Rs 6,384 Cr with a profit of 227 Cr and a sales growth rate of 19.5% in the last 3 years.

Indiabulls Real Estate Ltd:
In commercial and residential properties, Indiabulls real estate stands for its excellence and luxury. They are also one of the largest real estate companies in Chennai. Having a revenue of Rs. 5,015 crores they clocked profits of 493 crores.

Brigade Enterprises Ltd:
Founded in 1986, they have their projects in Bengaluru, Mysuru, Mangaluru, Hyderabad, Chennai, and Kochi. Having a revenue of Rs. 2,973 crores they clocked profits of 427 crores with a sales growth rate of 13.41%.

Oberoi Realty Ltd:
Oberoi Realty is one of the best real estate companies in Mumbai. They have made a significant difference in the ease, comfort, and efficiency of the people who trusted them and choose to live in their possessions.

Phoenix Mills Ltd:
Phoenix Mills are extremely popular for building mega retail malls, entertainment complexes, commercial spaces, or hospitality units. With revenue of Rs. 2,194 crores the clocked a profit of 504 crores. They have their possessions in Mumbai, Bengaluru, Chennai, Pune, Agra, Indore, Lucknow, Bareilly & Ahmedabad.

Godrej Properties Ltd:
Godrej is continuing its excellence with a 122-year-old legacy! In 2010 they did an IPO which raised $100 Million. Having a revenue of Rs. 2,322 crores they clocked profits of 319 crores. Godrej stood 2nd in Asia and 5th in the world in Global real estate sustainability benchmarking.

Omaxe Ltd:
Mr. Rohtas Goel started Omaxe in 1987. Rohtas was a first-generation entrepreneur and a civil engineer. In 2007 they got listed in both BSE and NSE. With revenue of Rs. 1,146 crores they clocked profits of Rs. 50 crores.

Sunteck Realty Ltd:
They are a Mumbai based real estate company that delivers exceptional projects in the luxury and the ultra-luxury segment. In 4 years the company managed to complete 6 projects. With revenue of Rs. 774 crores they clocked profits of 171 crores.

Yes, these were some of the most popular real estate companies of India and I believe you may probably have come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.

Real estate frauds have constantly been rising and strict actions are the need of the hour so now let’s see some of the most common real estate complaints seen among the peers.

Most Common Issue Reported for Real Estate Complaints

Refund not given:
The most common issue seen is that the people don’t receive their refunds. Thousands of consumers from cities like Bangalore, Mumbai, Pune, Kolkata, New Delhi etc. have added a complaint on Voxya about how their real estate company is not providing a refund of the security deposit.

Some companies are even asking for more money to close the account. Lots of people suffer from this problem as the company doesn't provide the refund and the customer support even stops replying to the customer or in most cases never gives a satisfactory reply.

Delay in Possession:
Do you like fake promises? No one does! And imagine dreaming to shift to your new home but every time the date arrives the real estate company delays the possession. That makes you feel angry, doesn't it?

Delay in possession is one of the most seen complaints in big cities like Bengaluru, Mumbai & Pune, and is often done by some of the most popular builders. People spend insane amounts of money on their homes and some even take loans. Consumers on Voxya have shown how they have been cheated and no one is listening to them now.

False Commitments:
Imagine being promised to get spacious rooms with roof top windows and an open balcony. You can already sense the calmness and the happiness of your own home, can’t you? But what if you get the opposite of what is being promised?

False commitments are also a very popular complaint type while listening to consumers against real estate companies. Lots of people have received incomplete work and some received the exact opposite of what was being promised to them!

Hidden Charges:
Let’s accept it, no one likes the hidden charges instead in financial transactions we all love transparency. On Voxya people have shared their stories of how at the time of possession they were not given the key to the house and an extra hidden charge was asked!

Builder not responding:
Good customer support is what a lot of potential customers seek in a company and bad customer support is the biggest red flag for a lot of people. On Voxya we have seen a lot of complaints where people are expressing how at the time of need the builder stopped responding and showed absolute pathetic customer support.

As we have seen the most possible disputes, let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.

How to Resolve Real Estate Complaints?

So what steps can be taken to prevent such Real Estate issues? Firstly you should read each and every agreement document in detail carefully. You should avoid rushing and finalizing the details. You should do a thorough background check of the builder/agents/brokers prior to signing the contract.

Moreover, getting an appraisal of the property helps you to get the fair value of the property. Finally, you should not be lured by their verbal promises. Rather, you should have them in writing on printed paper so that you can use it as evidence if required further.

Step 1: File a formal complaint with your Builder
You can send a written complaint to your Builder with all the supporting documents that you have. The contact details of all the builders are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.

Step 2: File a complaint in RERA
If the project is registered with RERA then you can file a complaint in RERA. Filing a complaint in RERA is easier than before. Now you can save yourself from all the hassle. Now Anyone can file a complaint on RERA’s website. Here’s a step by step procedure for you to file a complaint:

Go to your state official website. On the portal search for the complaint registration page and find the link to file a complaint.

Click on the registration link and fill all the necessary details. You will need details like Name, address, contact details and project details.

Once the form is fully filled one needs to pay a fee of Rs. 1000 or Rs. 5000 in case of filing complaints before the Adjudicating Officer.

Step 3: Take your Builder to the consumer court
If the project is not registered in RERA then you can file a case in consumer forum. To raise a complaint below are the steps that you need to follow:

Send a Legal notice:
A complainant must issue a formal notice to the real estate company before filing a complaint in the consumer court. As per the norms, the consumer must inform the builder about the things bothering him/her. If the developer doesn't resolve the issue and doesn't give a satisfactory answer you can proceed with your process.

File a Consumer case:
In case of not getting a satisfactory response or no response at all, you can go ahead to submit your complaint at the consumer court.

A consumer can file a complaint about Forfeiture of the amount, cancellation of the project, enhanced external development charges, hidden charges, any alteration in land use, layout plan or structures, fraud in the booking of your property, construction on unauthorized land, construction without obtaining requisite approvals, sub-standard construction quality, not providing completion certificate or delayed possessions.

Once you have completed all the form works you can go ahead and pay the fees. A complainant needs to pay the fees according to the category to which he/she belongs to.

If the complaint is worth less than 20 lakhs then it will be addressed by the district consumer disputes redressal forum. The fee for filing a complaint in this category is Rs. 100 to 500.

If the value of the property is above 20 lakhs then the issue will be addressed by the State consumer dispute redressal commission.

If the value of the property is above 1 crore then the National consumer disputes redressal commission will address the issue.

How to track a complaint filed in the consumer court?

A complaint once filed in the consumer court can also be tracked on the consumer court website.

To access the status of the complaint the following details will be required:
Docket number
Registered mobile number

If you are finding all this information overwhelming and can’t manage to do it all alone then let Voxya help you strengthen your voice and solve disputes from your side.

Let’s Conclude this:
Buying real estate is already a hectic task and getting troubles over them is an absolute nightmare. We know no one likes that feeling that’s exactly why we build Voxya!

In this article we saw, What are real estate complaints? Famous real estate companies in India, Types of real estate complaints, and How to resolve the complaints?

Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.

We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.

So why take so much trouble, If you have the solution just some clicks away! Get your complaint sorted. File your Complaint at Voxya now!

Most Common Issue Reported for Real Estate Complaints

Fake Project

Delay in possession

Builder not responding

Refund not given

False commitment

Hidden Charges

Shoddy waterproofing paint job (Asian Paints) ^Open

I had got my house painted with water proofing work in August/September, ****. I was given to understand that it had a * year warranty. After only * months there were major quality issues. Paint work cracked & there were seepage issues. Represe...

Dec 08, 2023 by Praveen Jain

Refund not received (M3m India Private Limited) ^Open

On **/**/****, I visited M*M India Pvt. Ltd gallery in Gurugram with an agent (from Investors Clinic) to know about the M*M Antalaya Hills project and met some people. During the conversation, they made me believe that the project has very high...

Dec 05, 2023 by SAURABH KUMAR

Builder Service not provided Reticulated Gas (Ballal Developers Private Ltd) ^Open

I have purchased, in ****, an Apartment/Flat in Janardana Heights, Temple Road, Ambalpady from the Builder - Ballal Developers Pvt Ltd, Hotel Janardan Complex, Udupi-******. The Complex comprises of ** flats in A-Block and ** Flats in B-Block...

Nov 26, 2023 by Vasant Rao

Net cement damage (ACC Cement) ^Open

I did a net cement my roof about an year ago but still came out dust .i never seen like before this.my . Mason say it is cement problem....

Nov 24, 2023 by Chandan biswas

Interior work not done in time as specified in agreement (Outdo Interiors Private Limited) ^Open

OutDo Interiors I got the contact of OutDo Interiors Pvt Ltd from my friend and I approached them for the interior work of my flat. They visited my flat on **th July and after understanding my requirements and some basic measurements, they...

Nov 06, 2023 by Sandeep Rathore

Homelane Denied Full Refund (Homelane Interiors ) ^Open

Myself Kailas Kelgandre from PCMC Pune. I booked Homelane Interior services on ** September **** with a card payment of rupees **,***. They provided me quotation and design. On the same day, I compared quotations with other quotations from loca...

Oct 28, 2023 by Kailas Kelgandre

Nectar Commercial Estates Limited REFUND POLICY AMT (Nectar Commercial Estates Limited) ^Open

I have paid a sum of Rs. ***** for purchase of ploton dated **-**-**** through Nectar Commercial Estates limited, but this firm did not refund my money after maturity....

Oct 15, 2023 by KONDLA SRIDHAR BABU

Security deposit not refunded back after move out (Nestaway In Bangalore) ^Open

I had been offboarded from the Nestaway property at the end of July without * month prior notice and it's been * months I haven't got back my security deposit which they took from me smoothly when I moved in. Nestaway didn't even inform us anyt...

Oct 07, 2023 by Elizabeth Abraham

Bloom Interiors in Vizag is not completing My house interior (bloom interior) ^Open

I own a Property a *bhk flat in Reputed Gated community. In Aug **** Bloom Interior reached me to work on my interiors and assured the work will be complete in ** days and max ** days which is November ****. I paid *-* lach in cash and the inte...

Sep 22, 2023 by Mantraratnam Krishna Ramanuja

Faulty Product (Perfect Interiors with curtains and Wallpapers) ^Open

Hello there. I am reaching out to seek your expertise and legal assistance regarding a distressing experience I had with a shop owner, Mr. Sudeer Bhandary, at Perfect Interiors with Curtains and Wallpapers. On September **th, ****, I placed a...

Sep 06, 2023 by Wilson Castelino

Opportunity losses worth 4 lakh (Blossom Stayz Private Limited) ^Open

I started staying at blossom stayz saket (j**) from *nd of April . from the very first day itself i had internet issues . internet is very important for me as i am intraday trader . with access to internet i cannot trade . following are the pr...

Aug 31, 2023 by vinay kumar

Product is defective (Grundfos Pumps India Private Limited) ^Open

On **/**/**, I bought a submersible pump GRUNDFOS SMART SUB HOS *-*.**kw from H&H Enterprises. Unfortunately, the pump has malfunctioned thrice (Jun ****, May ****, Aug ****) since the time I bought it. It doesn’t transfer water from the und...

Aug 27, 2023 by Anurag Singh

Price (Dalmia Cement (bharat) Limited) ^Open

First i was C&F and sales promoter of Jaypee cement Company name Jai Prakash Associates Ltd (cement division). Jaypee Cement was burdened with loan debt. Jaypee Cement sold its plants to Dalmia Cement to reduce debt.The deal was done in Decembe...

Aug 10, 2023 by Baba builders

Possession not given for my Plots (shine city infra project pvt ltd) ^Open

I had Purchased * Plots From Shine City Infra Projects Private limited in there Kashiayana project Sector *, in Varanasi. Registry has been done but possession not received till Date...

Jul 31, 2023 by Akanksha Asthana

Ignored Complaints (Asian Paints) ^Open

I am using asian paint damp proof for ceiling leakage every year. From * years I am trying to resolve same ceiling leakage using asian paint damp proof. Every year asaint paint gives me some other reasons to resolve it and yet it fails every ti...

Jul 28, 2023 by Javed J Solkar

Unethical practices (Nobroker) ^Open

I have been frauded by NoBroker company, I took there services to manage my property while i am out of india and As per the agreement they will find the tenant and conitnue act as intermediary supporting both the parties. As per the agreement t...

Jul 20, 2023 by Santhosh Kumar Kandan

Refund not processed after repetitive follow ups (XRBIA Developers) ^Open

Respected Madam/Sir, My name is Vishal Sharma. We booked an upcoming project by Xrbia Builders located in Balewadi Pune in the year **** and paid a booking amount as a pre launch amount of Rs. ******/-. We paid this amount in June **** an...

Jul 17, 2023 by Vishal Sharma

Fraud company in the name of Investment (Hitha Net private ltd Hyderabad Telangana) ^Open

The company approaches Investment in the form of Mango farming with a guarantee of marginal returns in a year, however, dates were passed and it is just like following up for no reason. Lady Pavani talks only about stories and never shows up wi...

Jul 03, 2023 by Rajat Panda

Complaint regarding cheating and fraud committed by Kiel Elevator Pvt Ltd (Keil Elevator Pvt Ltd ) ^Open

Fraudulent and cheating activities of Kiel Elevator Pvt Ltd. I am a resident of Undri Pune and had approached Kiel Elevator company for the installation of a hydraulic lift at my residence. This company had promised to complete the installatio...

Jun 15, 2023 by Naseer Ahmed Faiz Ahmed Shaikh

Poor quality interiors incomplete work (Sv Interiors And Design) ^Open

My interior contractor done a poor quality of my flat interiors. Over and above he had not handed over keys (* nos) of my flat and left the work half way through. Repeat attempts to request work completion is not yielding any results....

Jun 12, 2023 by Datta

Cancelled same day delivery charge for rental agreement rwfund (Nobroker com) ^Closed

*.I had requested to make rent agreement to NoBroker on **th may at **.**pm and after all formalities i had paid Rs .*** at same time ,when i received mail from NoBroker about dispatch of agreement at my hometown address where i am not residin...

May 26, 2023 by Mamtaa

Not giving my refund (NO BROKER COM) ^Closed

They told me just pay the amount of Rs ****/- and will assign you our executive to help you for searching property in jogeshwari west...again after the payment they stop receiving my calls and blocked me from every where please help me...

May 25, 2023 by Firdos Motiwala

Refund Not initiated (No Broker) ^Closed

On **-**-**** I paid **** amount to NO broker against providing service to get new Flat . on **-**-**** RM says due to technical error we unable to provide service and says your money will refunded within ** hours to * week till date mon...

May 23, 2023 by Uday Basannawar

Refund not received (No Broker) ^Closed

I have availed a Super Money Back Guaranteed plan. Soon after payment is done, relationship manager and field relationship manager who were assigned to me said that, this service is not available at your location. Then I asked them to initiate ...

May 16, 2023 by YOGESH MORE

Refund of money (No Broker) ^Closed

As agreed to get my flat rented by NO BROKER and if they fail or we rent from other sources the agrred fees of **** INR will be refunded. Now I have out sourced the rent without the support of NO BROKER and expecting to get my refund as promis...

May 10, 2023 by Basawaraj Gaddi

Need refund from Nobroker (Nobroker) ^Closed

Hi, I have taken the Nobroker plan for searching a house in Bangalore. They assigned me an RM Stuthi, who took my request. I had shared with her that I was looking for gated apartments only. Even after telling her clearly what I was looking...

May 08, 2023 by Prini Daniel

Packages damaged and truck not sent according to the payment taken (Nobroker) ^Closed

My wood is damaged They sent a very small truck without roof It was raining in bangalore Worst packaging Bubble wrapping not used for all furniture. Less no of workers came They took **hrs to shift for *.* kms ...

May 01, 2023 by Monika sekar

Refund not credited (Saharayn Universal Multipurpose Society Limited) ^Closed

hi there I had invested ***** in saharyan Universal Multipurpose society limit ed in **/**** with maturity date **/****, bhut haven't received any refund till this rate....

Apr 30, 2023 by Sunita Verma

No refund after cancelling the site booking (Crm Global Developers) ^Closed

Paid one lakh rupees towards booking a site with CRM Global Developers on ** Mar ****. Later decided to cancel this booking due to personal issues and hence cancelled the booking on ** Dec ****. The booking amount is agreed to refund within ** ...

Apr 27, 2023 by Devendra Reddy Velpucharla

Fraud by NoBroker Homeservices team (Nobroker) ^Closed

I booked a AC Service & Repair on **th April ****. A NoBroker technician came for the job, he opened my AC and after inspection he(Md. Hashim T) told me that there is only one problem with my AC that is there is no gas and rest everything is fi...

Apr 20, 2023 by Deepak Sharma

Not completing painting service (Nobroker) ^Closed

Opted for painting service from NoBroker in **st February **** by paying half the quoted amount, it's been * months since they haven't completed painting. They are neither completing nor receiving the calls. Only the sales team is active until ...

Apr 20, 2023 by Mahantesh

Refund not received yet (Nobroker) ^Closed

I had subscribed no broker relax plan on **mar** to search rental flat in bangalore for which I do have invoice of the same. At the time of subcribtion i had used my own mobile number only but now they are saying that we cannot see any plan on ...

Apr 17, 2023 by Ganesh Dhuri

Pathetic and worse AC services (Nobroker com) ^Closed

I booked AC service for Sunday** *:** am but no response from them till **. Then I called them they were clueless abd said it was pre scheduled fir Saturday **:** . I mean what nonsense i booked it for sunday and they are saying Saturday. No c...

Apr 16, 2023 by Ruchi goel

No refund for token given to hold a flat after owner gave it to other tennant (Nobroker) ^Closed

Nobroker has taken **K as token to book a rental flat for me. They never paid it to owner and owner gave that flat to someone else. Now nobroker is refusing to refund that **k despite committing that they will refund the token if owner does thi...

Apr 10, 2023 by Anuja borkar

No Broker subscription payment is not refunded on money back gurantee plan (Nobroker) ^Closed

I am writing to express my deep dissatisfaction with the services provided by NoBroker regarding my rental property search in Bangalore. I had purchased a money-back guarantee plan on ** Dec ****, with the expectation that No Broker would assis...

Apr 09, 2023 by AshishKumarTeotia

Legal Service Fees Paid not refunded (Nobroker com) ^Closed

I had booked a flat through Nobroker.com. I gave the token money Rs. ***** for the flat. Later I paid for legal service fee as ***** to Nobroker.com. The seller/owner sold the flat to someone else. I asked for refund of Legal Service fees I pa...

Apr 06, 2023 by ATUL

Refund (Nobroker) ^Closed

I had taken the Commercial Super Money Back plan from nobroker, the biggest scam company in India. Not only did they of course make false claims and promises, but also not deliver at all. They claimed at the time of signing up (sales guy Mr Sha...

Apr 04, 2023 by Ridhi Asrani

Non refund of payment even after cancellation of service (No Broker) ^Closed

I had booked a service for home renovation with No broker in December **, for which they asked me to pay in advance Rs. ***** to kickstart the project. The project manager contacted only on *th January ****. He came for home visit and revised t...

Mar 08, 2023 by Namita Upadhye

Full refund of Super Money back plan (Nobroker com) ^Closed

This complaint is against mis sell of 'Super Money back plan' for sale of my property in Mira Road. We listed this under the nobroker site and received multiple calls to purchase their plane listed above stating it is guaranteed to sell the pr...

Mar 08, 2023 by Alpa Mehta

CPMS package refund not received (Nobroker) ^Closed

I have subscribed CPMS package from Nobroker of Rs.****. Amount is fully refundable if nobroker will not give tenant within * months and if owner gets tenant itself. I got tenant by myself after subscription of CPMS but still after * months ref...

Mar 07, 2023 by PARESH BHOLE